Consumer Complaints and Reviews
This is to inform you that I, a frequent traveler of Kingfisher Airlines and a holder of King club card, was traveling from Dubai - Mumbai on 20th February 2012 by Kingfisher. I had to pay excess weight for Zam Zam holy water from Dubai, where in the whole world Zam Zam holy water is free of charge. When I requested at Dubai airport that Zam Zam water be free of charge, they strongly forced me to pay for 10-liter size. So I had to pay 310 AED. I request you to kindly look into this matter as it is a serious issue.
I travelled to Mumbai for business and I was booked on a return flight to Delhi on IT 317. We were two passengers and I am a King Club member (no. **). The baggage that I was carrying was in excess of the baggage allowance. The lady at the counter (Jenika) at the Mumbai airport was not accommodating and insisted on weighing all the carry-on baggages as well. She ignored me when I said that I am a King Club member and that 15 kilograms can be waived. I had to pay for the excess baggage and really wonder about the advantage of being a King club member.
On the other hand, when I checked in at the Delhi airport, the staff was very accommodating and we had much heavier luggages. She waived 15 kilograms and we only paid for the other 15 kilograms. It was rather upsetting and I would appreciate it if someone looks into this complaint.
I am not satisfied with your services because my ticket has included the meal charge, but I was not given one. Your services are very poor. I don’t like Kingfisher’s services. Please, take action immediately. I would like to receive a reasonable answer to this complaint. I am not happy with your service. I will not travel with Kingfisher Airlines again, if you will not take action.
I had booked Kingfisher air ticket from Bangalore to Mumbai on IT0108 on 22nd Aug. 2011. My sit number was 29 (A-F). We were six passengers. While traveling, my daughter who is 5 years old felt uneasy. I asked for cotton to the flight attendant of Kingfisher so that my daughter can put that cotton in her ears but unfortunately, flight attendant refused and said "we don't have it". I'm very much surprised about this incident. Kingfisher, which is a well-known airline company in India, don't even try to look into this small things which is very much essential for every passenger. I was really disappointed with the services of Kingfisher Airlines. If this message is read by any Kingfisher employee, please consider this matter.Regards,
On June 1, 2011, I had a Kingfisher flight to Mumbai from Bangkok at 8.30 am. I got my boarding pass around 7.30 am. When I’m done with my immigration check it was around 8.05 am because of the long queue. After everything was finished I walked to the departure gate. As the gate mentioned was 600 m away from immigration center, it took around 15 to 20 minutes. When I reached the gate, flight was moved before the departure time mentioned in the boarding pass. Even I didn’t receive final call for the flight. I was going to India to meet my new born baby. It really it was a bad experience with Kingfisher. It is a big shame for us to say Kingfisher Airlines is of Indian origin. Every thing can not be measured with money or economy.
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In spite of being one hour prior to my Chennai flight on 29th Oct 2010, me and my family of 5 members were not allowed to board the flight saying that we were late, by Kingfisher Red Airlines. We were unnecessarily made to wait thereby delaying us further and later claiming that we had to report at least 40 minutes prior to the flight.
This is a clear case of over booking and cheating done by Kingfisher Red Airlines which claims to give good service but in true sense follows unethical business methods. This kind of disgraceful behavior by Kingfisher staff will surely bring down the reputation of the airlines. These are good techniques to gain profit but will not last long and will give a severe blow to the airlines soon. I am entitled to receive the whole amount whereas Kingfisher Red Airlines has deducted the basic fare amount which is just not acceptable thus saying it's a 'no show'.
There are many such cases where my friends and relatives were not allowed to board flight even one hour prior to their departure. Such cases are coming across only with Kingfisher Red Airlines for which they will have to a pay heavy price some day. The staff of Kingfisher Red is not only inefficient and slow in their work, but also very shrewd in holding back their passengers deliberately and thereby delaying in giving their boarding pass. They are very well trained in handling their passengers in a very inhuman way.
Well done Kingfisher Red Airlines. Kingfisher Red Airlines sucks. Shame to the whole of Kingfisher Red Airlines staff and Hon **.
I had a flight on Saturday (18/09/2010) from Mumbai to Bhubaneswar (IT 3141). I reached the airport on time and even then I was denied my boarding pass and checking. The most ridiculous and annoying thing was that the Kingfisher member took the ticket print out from me and my ID proof. Then he even informed me that only middle seats were available and then all of a sudden in the middle of processing my request he said, "Mam, you won’t get a boarding pass now." I was asked to talk to the supervisor there who was a lady with minimum etiquette and who was terrible to talk to. They deliberately went on loitering and kept on behaving miserably, saying that you should have come 1.5 hours before. And I personally found the lady supervisor extremely horrible! She was not at all paying any attention to my concern and went on doing other work and still delaying. I wasn’t given any cogent reason because of which I was denied boarding and misbehaved.
I am sorry to say, but then the staff (especially the supervisor) misbehaved a lot with me. I was mentally harassed and asked to leave immediately and cancel my booking. Not even a single attempt was made to accommodate me in some other Kingfisher flight and instead I was asked to go out, cancel my ticket and try for some other airlines. Is this the hospitality that Kingfisher Red Airlines promises its customers? I would like to raise this concern even to Hon. Vijay Mallya and I want an explanation to it. If they didn’t allow me to board the flight, they should have made some other arrangement for me which they didn’t and my ticket was cancelled sharp at that time when the flight departed. What is this? I feel that as I was a girl passenger, so I was harassed this much. I want an answer and an apology note from Kingfisher Red Airlines.
I missed my flight that day. I was forced to, rather. I missed two days of time in my hometown. Also I had to spend extra money on booking another ticket. This is grossly wrong and inhuman!
I booked a round trip Kingfisher flight for Delhi-Chennai-Port Blair with **** for its good repute and services when planning a vacation to Andaman Islands. I made all my hotel bookings, etcetera. Now, just 10 days before my flight, I get a recorded message saying that my flight has been cancelled! I am told that my flight from Delhi Chennai is canceled leaving me in a soup and after repeatedly trying to reach them over phone and mail, there is no outcome. After trying **** and talking to the customer care executive, M. **** for 55 minutes, all I am told was that they can't help me on this and that I can get the flight but I would get the refund of the return trip only after deducting the penalty amount!
Kingfisher says that they no more have a direct flight from Delhi Chennai. When I asked them what about the return flight then, will that also be cancelled just 10 days before the due date and I would be informed only via a recorded message. The customer care exec, Sheetal tells me that she can't comment on that right now! Also, they told me that they can't accommodate me in any other airlines but I will get my money back! Funny thing is that am I supposed to keep running from pole to pillar for the simple reason that I planned my trip via **** or Kingfisher! All I wanted was to have a joyful trip. I did not know that I will end up spending my money, time, and effort like this. Please support and help sort this out.
My Kingfisher flight from Srinagar got cancelled. I was not adjusted the following day in Kingfisher airlines or any other associated airlines. I tried calling Customer care IVR waiting more than one hour. This is a big shame to Kingfisher customer care. They did not provided any stay or other facility as it is Kingfisher red not Kingfisher. They fooled me for 3 hours, refused to adjust in any other airlines even though ticket was available. I purchased tickets from the Jet counter for myself and my wife and boarded the flight to Delhi but paid 5 times higher fare. A big shame on Kingfisher. If Kingfisher cares for its customers, please compensate the additional fare paid by me.
This is to bring to your notice a complaint lodged by me with Kingfisher Airlines call center on 20th October 09. I had booked an air ticket for my father , who is a senior citizen, from Ahmedabad to Hyderabad by IT 3727. The date of travel was 19/10/09 and the ticket was booked by me on 10/08/09 at a cost of Rs.3479/-. On 17/10/09 night at 20:55 hrs we got an SMS from Kingfisher Airlines stating that the above flight has been cancelled.
The above last minute cancellation of the flight created lot of mental stress to my father who had to reach Hyderabad on 19/10 to attend to some family exigencies. He also did not have enough cash and was not carrying a credit card to book alternate flights which were all very expensive. After several STD calls he managed to get an alternate booking done through one of our relatives located in Mumbai. The booking was done on Spicejet SG397 at a cost of Rs.6683/- (since it was a last minute booking he had to suffer a loss of Rs.3204/-).
I had sent an email to guestcare requesting for a compensation of Rs.20000/- for the losses suffered and also the mental agony my father had to go through due to the last minute cancellation of a flight by [their] organization. I have now received a response from the guestcare services of Kingfisher Airlines wherein they have expressed their inability to agree to my request for compensation. Monetory loss - Rs. 3204 plus + STD call charges made to Mumbai and Hyderabad + Mental Stress at old age
This was our first time; we all had preferred your Kingfisher Airlines to travel from Jammu to Pune on 14th May 2009. My PNR no. is ** & Flight nos. are IT655 & IT152. And so I had booked in April, total of 12 tickets for all my family members directly from your Goa office. We had paid approx Rs.60,000 for this travel through your regular Kingfisher Airlines flight which included Jain lunches for us as committed on our e-ticket. Firstly, due to delay in your flight, we had to wait for 2 hours at Jammu Airport. Instead of 12, the flight departed at 2 pm. Secondly, we were shocked to hear from your officials that our flight has been downgraded to Kingfisher Red due to internal cost-cutting & we had no choice to travel from Jammu to Delhi via flight no. IT655 & Delhi to Pune flight no. IT152 through Kingfisher Red flight which has lesser fare & no meals.
Lastly, we were given light snacks instead of Veg /Jain lunch which was committed as per our e-ticket & we had to suffer as we had started our journey early morning from Jammu & reached Pune late evening at 7 p.m. As assured at that time by your airport officials & Pune Call Center executive, Cheryl **, on 14th May, we would get the refund of difference fare within 7 days. After reaching Pune, the same was re-confirmed by Pune Call Center manager, Meghna. The same is also recorded in your call center system. So please update urgently the status & refund us the difference in amount; otherwise, we will feel cheated. In spite of follow-up for the last 3 months, refund is still not given.
I was duped for seat allocated during time of boarding. I was carrying 2 year old baby & baby was forced to sit on the lap of her mother with back pain & in corner seat of the last bench. it casued sevre back pain for more than 2 hours on 21st dec 2008.
now my wife has been diagnosed with Slip Disc.
Kingfisher Red Airlines Company Profile
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