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Holland America Cruises
Holland America Cruises
Overall Satisfaction Rating
3.83/5
  • 5 stars
    61
  • 4 stars
    66
  • 3 stars
    37
  • 2 stars
    9
  • 1 stars
    14
Based on 187 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Holland America Cruises

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Holland America Cruises
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238 Holland America Cruises Consumer Reviews

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Rated with 4 stars
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Verified Reviewer
Original review: Aug. 7, 2019

Cruise to Alaska, first on a large (1900 pax) ship. Really had a good time. Pleased not only with all the opportunities to do things but also that there were places to chill other than the cabin. Glad we had a good travel agent to sort out all the options. Clear that this cruise company has been doing this long enough to sort out most of the logistics in handling large groups but not a 5 star because there were still some "lost" in the crowd moments.

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Rated with 4 stars
Verified Reviewer
Original review: Aug. 4, 2019

For the Cruise LINE itself, they are sharp/cordial, super staff, great rooms and have very good on board activities. On another front though, we were/are very dissatisfied on the final day of the cruise with a matter that took place in a port stop. We were delayed from leaving the last port as there were multiple small water vessels that had gathered around our ship and our multiple water craft refused to depart for many hours to allow ship to leave port. As a result of that action, we were unable to make the final location and missed our flight. The police finally arrived and forced the water craft to allow ship to leave.

Holland America did allow us to use communications to contact airline to make a different flight (soonest available flight was not until the following day, so we had to pay very high amount to change flight info at last notice (flight cost my wife and I $$1484.99 USD EACH). Luckily (not really, but to a degree so far); we had purchased Trip insurance from the company that was offering same (recommended via Travel Agent) which was to take care of any problem with trip, (so we thought). We paid a premium of $556.00 USD to the INSURANCE Provider (Arch Insurance Solutions) and THOUGHT that would take care of any situations that may arise. Well, were we surprised...they (ARCH Ins.) paid for the food and the taxi fare we paid, but denied our claim for the $1484.99 we EACH had to pay because we had to change our flight time (and date as earliest flight out was the next day.)

We are not wealthy people and had to save for a lengthy amount of time in order for us to take the trip that we did with HAL. We realize that HAL could not have prevented (?) the delay (had such taken place before on any visited ports/had the line been in touch with local authorities with such information) and they did assist to a degree (communications, etc.), but did not offer any funding for our additional expense. We are filing appeal to Ins. Co.

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Rated with 5 stars
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Verified Reviewer
Original review: July 27, 2019

I have been on 12 cruises in total and my most enjoyable and memorable cruises were on Holland America Cruise lines. The staff members were extremely professional, sophisticated, and catered to our every need with zest and glee. The meals were wonderful and the wine list top rate. The ship was beautifully decorated and our room was very comfortable, cozy with plenty of room. Our ports of call were in the Caribbean and each stop gave us plenty of time to see the sites and enjoy the beach. Entertainment was also notable and we enjoyed the casino and pool area which provided everything one could expect on a 5 star all-inclusive vacation resort.

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Rated with 4 stars
Verified Reviewer
Original review: March 21, 2019

Third year in a row on the Holland America Koningsdam and I would say all is good. As we have been expecting good quality and even better service we can confirm receiving both good quality and good service. We received what we were promised at an affordable price i.e. quality to price ratio... good. The vessel is only three years old and holding well. The decor is simple to say the least and could use much improvement in the art department. If a passenger is expecting quality art throughout the ship they will be disappointed.

The onboard entertainment and nightly shows have been steadily improving (little more work needed) over the years with comedians, dancers and musicians. The main theater (world stage) is professional in every sense of the word and can accommodate the most demanding of performances with light show and sound equipment so I would not be surprised if good to exceptional quality performers will be sourced in the near future (hint). The Lincoln stage and the Rolling Stone Rock Room are small but have great acoustics and great performers... everything from B.B.King's to classical and rock, all worth the visit.

The ship has all of the typical amenities and service one would expect from a large cruise ship catering to a more mature and refined clientele. The main open eateries situated on the 9th floor called the lido is where you will find yourself if hunger sets in throughout the day but don't be surprised if they close between 3:30 and 5:00pm for cleanup and refreshment of food and staff. All in all a good cruise at good value if one is looking to rest and relax without the commercialization effects one would find among other cruise lines.

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7 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Feb. 10, 2019

Jan 27 thru Feb 6, 2019. Excellent service in all departments. Very good entertainment even if it is repeated on trips. Dancers and singers are very good. Island Magic steel band exceptionally good. BB King lounge entertainment excellent. Food in Lido area very good and in the Dining room also good. Music selection over the speakers was just plain terrible. The boats age group is definitely over 65 not 21. Music selection the cabins just plain bad for this age group. Decor leaves a lot to be desired in the public areas. Staff in dinning areas and room service are really excellent.

A great ship for the "older" crowd with no kids or very few kids and lots of things to do. Health area absolutely fantastic and a big shout out to Albano in the gym who is very knowledgeable and helpful. Truly a great trip and number 12 cruise for us with 2 of them on HA line. Embarkation and disembarkation absolutely smooth and quick. It was a pleasant surprise to be dining with the Chief Engineer "Fitzwarren" and "Queen" from Guest services. Thank You Zuiderdam.

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4 people found this review helpful
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Rated with 2 stars
Verified Reviewer
Original review: Aug. 10, 2019

The food included with the cruise was institutional product. Coffee was cheap and weak. You could purchase good coffee and dinners for an extra fee. This was a distinct down-grade from our cruise 10 years earlier. The room smelled like a toilet, which over-flowed through the floor drain on 5 different occasions during our week cruise. We purchased a veranda room and were told to expect top service. It never happened and we will never cruise with Holland America again. Last thought; the major entertainment was a ballet troupe. Have you ever seen a ballet performed on a ship during a storm? It was laughable and very sad.

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Rated with 4 stars
Verified Reviewer
Original review: Aug. 6, 2019

Nice cruise line for middle age to senior travelers who want quality without some of the craziness offered on other cruise lines. The ships are quite nice and the amenities geared towards luxury and at a reasonable rate.

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Rated with 4 stars
Verified Reviewer
Original review: Aug. 5, 2019

This was our 2nd cruise on Holland America. Entertainment the same on both cruises. Ships (Eurodam, Zuiderdam) were dated. Staff is very good, friendly and helpful. Shore excursions are well organized. Disembarkation well organized and quick. Beds are comfortable. Balconies are small but adequate. Great upstairs bar/lounge reading and game room on both ships.

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Rated with 5 stars
Verified Reviewer
Original review: Aug. 1, 2019

It was our first experience, we were pleasantly surprised. Food was great. Service was excellent at all levels. The only improvement could come from the time at which we left every place we visited (typically between 4.30 and 5.30). Towels in the bathroom should be of 2 different colors.

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Rated with 5 stars
Verified Reviewer
Original review: July 30, 2019

Went on cruise to Alaska in May. Really loved it. Wasn't too cold nor too hot. People on board were fabulous. Meals were great, coffee, fruit, pastries were excellent. Would like to take another trip on Holland up the east coast.

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Holland America Cruises expert review by ConsumerAffairs

The Holland America Line has been transporting guests to exotic destinations for over 140 years and is known for its five-star service and excellent cuisine.

  • Ballroom dancing: Guests can take complimentary "Dancing With the Stars" dance lessons from professional dancers, and they can then compete for the title of Cruise Champion and more.

  • Excursions included: All shore excursions are included in the package price for Holland America Cruises.

  • Dining variety: Guests have the option to dine as they wish; they can take a seat in the main dining hall, or they can visit the grill or pizza restaurant on the ship.

  • Cancellation Protection Plan: Guests can purchase cancellation protection, giving them peace mind and a refund should anything come up to prevent them from sailing as planned.

  • Gifts and indulgences: Holland America offers a program that lets guests and family members send gifts such as spa treatments and flowers to create extra special moments while cruising.

  • Best for: The Holland America Cruises are best for travelers who want a traditional and elegant experience.

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Holland America Cruises Company Information

Company Name:
Holland America Cruises
Year Founded:
1873
Address:
300 Elliott Avenue West
City:
Seattle
State/Province:
WA
Postal Code:
98119
Country:
United States
Phone:
877) 932-4259
Website:
www.hollandamerica.com
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