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Holiday Inn

Holiday Inn
Overall Satisfaction Rating 2.29/5
  • 5 stars
    46
  • 4 stars
    19
  • 3 stars
    20
  • 2 stars
    12
  • 1 stars
    131
Based on 228 ratings

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Holiday Inn Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: July 10, 2020

During a rodeo, our son was given a free cruise if his parents would attend a free, no-obligation, presentation at one of your resorts. We went with our sons and were pressured to make a purchase. When the sales staff and agents there realized that we did travel and our sons were in separate areas for school etc. they began to push even harder giving us assurances regarding the usability of the ownership, stating that even though week 36 in Canyon Lake was not good for us, and there were no resort locations we could readily use, we could deposit the week with RCI and use the discounts and perks of ownership at any of the Holiday Inn hotels. This was a huge factor for us and it was also inferred that if we couldn’t use the week and we weren’t traveling we could simply rent the week out.

We deposited our week the first year and discovered through RCI that it would take several years of depositing our year before we could actually use another location. We also discovered that there are fees to exchange, deposit, reserve, and these fees are on top of the mortgage, on top of the maintenance fees. There was definitely not enough talk about these fees and the fact that they rise each year! The agents made this sound so good but in reality, the ownership is not good for us or our family and has yet to save us any money or render any rental opportunities or discounts with hotels.

What has really bothered us is that our sons were put on the contract at the time of purchase as members-only NOT co-buyers. We asked about this several times and were told they were being listed so that they could use the ownership without us. This has been an issue as we had financial difficulty due to job loss. We called the corporate offices requesting the ability to return the property and cancel the contract but were told that it was impossible. We struggled to work away from our family, working multiple jobs and attempting to regain our lives.

With each phone call from this company, we stated we could not make payments, reiterated our situation and still, we were charged scrupulously with late fees and it seemed we would never get out. We lost our ability to use or even think of taking a vacation. We have called and been assured several times that our sons have been removed from the contract, however, they are still listed and it is a problem that must be and will be fixed. We want them removed immediately and as the calls regarding this matter don’t seem to work, we are putting this into writing.

We are contacting Holiday Inn as we have also called regarding the recent acquisition of Silverleaf but have been told that it changes nothing for us. We would appreciate some consideration regarding the events that have taken place that are out of our control. We have made every effort to work with Silverleaf and Holiday Inn but are discouraged by the lack of aid and ability to use what we have worked so hard to keep.

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Rated with 1 star
Verified Reviewer
Original review: July 9, 2020

We are contacting Holiday Inn as a way to bring some things to light that are causing more than a few raised eyebrows and stress for owners at resorts. We initially made a purchase with Holiday Inn after a grueling five-hour meeting where it was obvious we were not leaving unless we ‘made a deal’. We made a deal after emphatically saying no to the hounding managers and salesmen only because we felt it was our only choice. We have made our best efforts to use the ownership and remain in good standing.

We were not aware of the maintenance fees as they were never mentioned and that first bill was shocking. Of course, when we inquired about it, we were told WE must have misunderstood and that we should have covered that information in our contract. Like we mentioned, we have done our best to use the ownership since there was no way out of owning it. No matter how far in advance we call to book a reservation there is always a problem which causes us to compromise or simply not use it at all.

During our every vacation we have been met with issues beginning at check-in which causes so much stress and feelings of not even wanting to use Holiday Inn. We wait long periods to check-in and then are told we have to go to another desk after hours of travel to get the parking pass. We then have to fight with these people to simply get the parking pass and go to our room. The amount of rude behavior and abrupt reactions when we say NO, we are not attending a presentation, is ridiculous and should be recorded and watched by millions on social media. It often will take 20 minutes or more to convince these front desk salesmen to give you the parking pass and that you are not attending the “update”. It isn’t an update of information it is a sales meeting where they simply are interested in getting more money and wasting your time.

On top of this very stressful problem that Holiday Inn obviously promotes, we do not have to attend the meeting as we have already paid for the room and time. We stated we were not attending and finally get the parking pass. We also ask not to be disturbed regarding the meetings. We go to our room to relax and begin our vacation. EVERY TIME, regardless of our request for DO NOT DISTURB, we receive a call to the room at 6 AM. It's not a wake-up call or a call because there is an emergency, no, it's a call from the front desk about the meeting we stated less than 8 hours ago we were NOT attending. We ask again NOT TO BE DISTURBED. A few hours later before breakfast has even become a reality there is a knock at the door. Again, it’s not housekeeping, it’s not an emergency, it’s a front desk salesman putting his foot in the door insisting we go with him downstairs for a meeting!

This problem needs to be fixed! Furthermore, during our stay at Oak n Spruce we were astonished at the condition of the unit we stayed in. The furniture was filthy and showed visible stains and tears. The shower and tub would not drain water and you had to stand in ankle deep water while trying to take a very quick shower. The floors had large cracks and soft spots and the rooms were not insulated well for sound as we made several calls to the front desk about the room and the noise above us. Nothing was done, nothing was fixed, we were just ignored. The maintenance fees continue to rise each year and we continue to become more and more stressed with the idea of being harassed during a vacation rather than getting to RELAX.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 7, 2020

    We have been owners for some time now and have enjoyed many vacations with Holiday Inn. However, there are a few things that have created a negative feeling for us in regard to our overall experience. Over the past few years, we have been pushed and/or told the meetings are a required part of ownership when taking a vacation. Even if we request not to attend it is implied that there is not a choice. The cost of ownership is continuing to rise each year and as we are planning our retirement, it is not something we see that we will be able to afford or use in the future. These costs include the booking fees, maintenance fees, and exchange fees etc. As for the maintaining of the units, we have stayed in some newer resort locations but have also stayed in some units that are in dire need of repairs and updating.

    We inquired about the ownership options available to us regarding buyback and/or resale. We understood that Holiday Inn has programs for owners who are unable to maintain or no longer desire ownership. However, upon more digging we find that Holiday Inn only wants first right of refusal and doesn't offer any aid to owners to sell, nor do they buy it back. We feel stuck with no options as there is no market for timeshares and every timeshare sales site shows them going for pennies!

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    Rated with 1 star
    Verified Reviewer
    Original review: June 22, 2020

    We received a letter warning us that our account ** would be sent to a foreclosure attorney if we didn’t take immediate action to set up a payment plan or make a payment. The letter was dated 11/16/2019. We are contacting Holiday Inn regarding the missed payments as we made the purchase with the understanding we would save money by owning and would also be able to easily book reservations and use the ownership as we wanted.

    We have not been able to use it and when inquiring about using it we cannot get a full week or scarcely two days at a time. This was not the presentation we endured nor that we remember. We have six children and this has not helped us nor has it enabled us to do more. Since there are options available, and we are not happy with our ownership, we would like to enact the resale or return of it with Holiday Inn.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 17, 2020

    All I can say is that hotel is a scam. So the situation is the following. They told us that if we pay upfront 200$, then we will qualify for free nights stay in hotel but will have to listen to a talk during that stay. We were unable to take any vacation for that so we extended the deadline for it. Holiday Inn told us to pay extra 50$ and we did!! But later THEY canceled the trip! We are on study visas and we have to leave the US since the grace period is over soon. We explained the situation but the Holiday Inn refuses to refund!! Both 200$ and even 50$ paid later!!! Infuriating!! Such a scam!! It is them who canceled plus COVID situation!! Shame!!! Avoid this hotel at all costs!!!!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 17, 2020

    Every time we have scheduled a vacation we have arrived and been taken to a room before we could check in to schedule a meeting. It is 8 hours or more for us to drive to any resort, and by the time we get there, we are just tired and ready to get into a room. During one of our vacations, we were told the deeded weeks were going away and need to upgrade our account to the points system so we could continue vacationing. We later were told that wasn’t true but rather the points simply allow us to get more access to other resorts at different times. Since we purchased 100,000 points, we have yet to get access to any resort we want regardless of what time of year. Obviously, this was a ploy to simply get more money.

    During our March 2019 vacation in TN we made a purchase with the understanding we were purchasing a unit in TN. When we received our paperwork though we saw that the deed was filed in Florida. This did not sit well with us as we were already salty about the 100K points that we had purchased and still could not get the vacations we wanted. What really topped the cake was that instead of one contract and additional points the salesmen further lied and deceived us by having us purchase TWO contracts that day, one for 24k and the other for 40k. When we realized this we went back into the sales center and demanded an explanation.

    The salesman would not discuss it nor listen to us. They told us the person in charge was not on the premises and that we had signed the paperwork and there was nothing that could be done. After we began to press them for a supervisor another representative did say they could help us change it but it would require another purchase that would cost us a minimum of $1600.00. At no point did the salesman mention that we could rescind the deal, nor had the quality assurance officer mentioned that at the time of signing, nor did anyone mention it in fact. This means that all of these representatives stood there and lied to us and were looking to make further profits from us after already deceiving us with a two contract and out of state purchase!

    The salesman sold us the Premier package that would require no out of pocket costs for maintenance fees and taxes. It was stated that this package would pay for itself and that the representative and Holiday Inn would show us how. We are demanding that action be taken against the sales team for 1) deceiving us into making a purchase of two contracts rather than one as discussed, 2) not disclosing that we could cancel by way of rescission, and 3) we are demanding that Holiday Inn provide the promised information of showing us how to make this ownership pay for itself as we have received maintenance fee bills and tax notices and as mentioned, we were told being Premier, we would NOT be charged for these.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 16, 2020

    We have grown increasingly concerned with our inability to use and or enjoy the resorts. We have attempted use with only a very limited window of time is available and often in places too far for us to travel. We have brought this to the attention of the resorts each time we have stayed. We have also brought to their attention that we should not have to pay additional fees to use the rooms and our points. We have already paid for the room and the yearly maintenance fees and the membership fee! Paying more money to simply check-in and or check-in early is ridiculous!

    We have asked for assistance and are only directed to buy more rather than given options to get out of it. We haven’t paid any fees and have recently received a ‘warning letter’ stating that the account will be sent to a foreclosure attorney. We are interested in speaking to this attorney and would appreciate his or her contact information, however, that is not possible. When you call in they can't tell you anything but that it is in the legal department. Then you can be transferred but you aren't speaking to an attorney. Just another phone representative. They just keep repeating you need to make a payment....we don't have issues with making payments, we have issues with the product the payment is for! No resolve.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 19, 2020

    Do not buy a vacation club from Holiday Inn. They promise the world and deliver nothing. We haven't been able to use when and where we want. Why keep trying to get you to purchase more and more points and come on very strong with the sales pitch. DO not believe them at all. The maintenance fees are outrageous and they charge a membership fee to help make reservations that can't be made anyway. I wish we never bought this. It was a huge waste of money that we will never get back. if you're thinking of doing it DON'T!!!

    6 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: May 5, 2020

    We were offered a free stay (4 days and 3 nights) at Orange Lake to take a one-hour tour of the resort. Also, we were offered a “gift” which we believe ended up being discounted local attraction tickets for touring, whether we purchased a timeshare or not. After touring the resort and viewing an example property, we went back to the sales area. We were asked to provide info on how many times a year we take vacation, what we like to do, how much we think we spend on lodging/gas/etc. Then the sales person tries to add all of that cost up to show you how, for the same cost you can purchase something that, once paid off, will give you something you can continue to use for our lifetime, and leave to your children. The property that they then offered was beyond our means.

    Upon refusal, they came back with a senior sales person with a different “more affordable” offer. While this new offer seemed like a better fit, we didn’t realize how much money it would cost us down the road. Over a more than three-hour process, we bought into the idea of something we thought would benefit us. However, because we went with the “more affordable” option, we were stuck trying to plan to either vacation during non-peak times of the year, or avoiding weekends, which cost more points. It also seems by the time the new year comes and your points are deposited, it’s getting harder and harder to book a good vacation in prime season at the places we would want to go.

    A requirement to keep your membership is a yearly tour of the resort. Of course, they use this as another way to upsell you once again. Originally we were once again apprehensive. However, they are pushy and will convince you that this is the best way to take advantage of what we had already purchased. And then the next year, the same thing happened, this time with the promise of a better ability to use the points we had already purchased. After this upgrade we learned that your points don’t take you as far as they promise. The next year we went back for our annual review and the salesman tried pressuring us into another upgrade. We have paid Holiday Inn over $20,000 dollars and still owe roughly an additional $35,000 for this scam. Stay away at all costs!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 11, 2020

    Today it was announced that the United States has surpassed the COVID-19 death rate in the world!!! There has been over 6 million people filing for unemployment! The pandemic has put the world in crisis mode. Travelers can't travel even if they want to. Yet, on Easter weekend, I receive a phone call to let me know I am ten (10) days late for my mortgage payment!!!! Really...I have more essential needs to be attending to right now. I promised to pay within 30 days to get current and the agent was cold, callous and dismissive offering me ways to handle my HIVC business. I am shocked at how this company has responded to this crisis. While many agencies, companies, and even banks are offering moratoriums on payments they respond by hassling clients trying to make ends meet during this crisis. Regret doing business with them!

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    Holiday Inn author review by ConsumerAffairs

    Holiday Inn was founded in 1952 and is now an InterContinental Hotels Group (IHG) brand. There are more than 1,200 Holiday Inn hotels with 228,100 rooms worldwide, making it one of the world’s largest hotel chains.

    • Kids stay free: At Holiday Inns there is no charge for children under age 19 when they stay in the same room as their parents. Kids under 12 can order off the children’s menu for free at all onsite restaurants. Guests can visit the Holiday Inn website for more information.

    • Pools and fitness centers: Most hotels in this chain have indoor and/or outdoor pools available for recreational or fitness activities. Guests will also likely have access to a fitness center when staying at a Holiday Inn.

    • Supports small business: Holiday Inn is currently involved in IHG’s Journey to Extraordinary campaign. This year, the brand is exploring ways to help small businesses owners and entrepreneurs with business travel. They have partnered with two small businesses, Sword & Plough and Perfect 10, to learn about the small business traveler and find ways to make travel easier for that group.

    • Rewards credit card: With IHG’s Rewards Club Select Credit Card cardholders earn points for every purchase they make, which can then be used for free hotel stays at any IHG hotel, including Holiday Inns. New customers can receive 70,000 bonus points when they spend at least $2,000 during the first three months they have the IHG Credit Card, which can give them as many as 14 free nights. See IHG’s website to apply.

    • Smartphone app: IHG’s app makes it easy for travelers to quickly book a room at any of their brands, including Holiday Inn. The Flyertea Travel Awards named the app the Best Travel Mobile App in 2015. It is available for both Apple and Android platforms.

    by ConsumerAffairs Research Team

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Holiday Inn Company Information

    Company Name:
    Holiday Inn
    Website:
    www.holidayinn.com