Follow us:
Paying too much for Car Insurance?
ConsumerAffairs Unaccredited Brand

Greyhound

Greyhound
Overall Satisfaction Rating 3.17/5
  • 5 stars
    338
  • 4 stars
    477
  • 3 stars
    768
  • 2 stars
    247
  • 1 stars
    244
Based on 2,074 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Paying too much for Car Insurance?

We'll match you with the right company that knows what you need.

This company is not yet accredited. To learn more, see reviews below or submit your own.

Get trending consumer news and recalls

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Paying too much for Car Insurance?

    Are you this business?

    Greyhound Reviews

    Sort: Top reviews
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    Page 1 Reviews 1 - 10
    Rated with 4 stars
    Verified Reviewer
    Original review: Nov. 9, 2019

    The ride was cheap and fast. VERY uncomfortable and the rest stop was scary. It was in a tiny town and it was a building that wasn't even a store just opened for the bus. Not sure what was going on there. Would have enjoyed a real rest stop.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Nov. 8, 2019

    Greyhound is great if you don't feel like driving and you would rather sit back and relax. It does take longer to get to your destination because of the many stops and can also be a bit more expensive than driving. However with their free WiFi and many destinations I would rather leave the driving to them.

    2 people found this review helpful

    Not sure how to choose?

    Get expert buying tips about Transportation and Rideshare Apps delivered to your inbox.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      We value your privacy. Unsubscribe easily.
      Are you this business?
      Rated with 4 stars
      Verified Reviewer
      Original review: Nov. 5, 2019

      Greyhound does a good job of transporting people, but they don't tell you about delays, so if you're making a transfer and the bus is late, you don't find out till the other bus gets there. They should have someone at the terminal or a message to the driver about what's going on.

      Be the first one to find this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Oct. 26, 2019

      This 5 star review is for the bus driver Ernest. He was amazing and very helpful at trying to get us to my father's funeral in a timely manner. He was also very professional and kind. I would ride Greyhound again as long as it was with Ernest.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Aug. 31, 2019

      I have many bad experiences with Greyhound Services but this time August 31, 2019 7:30am Port Authority to AC was exceptional and different. The bus was 20 minutes early. This is what I am expecting from a established bus company. Give Caesars to Caesars what is due. Keep it up and customers will be????

      5 people found this review helpful
      How do I know I can trust these reviews about Greyhound?
      • 2,212,163 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.

      For more information about reviews on ConsumerAffairs.com please visit our FAQ.

      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 23, 2020

      Trashy buses, trashy agents, trashy drivers, filthy stations, disgusting unprofessional customer "service" consistently. Each and every time. I'm convinced that the only people who take this archaic and trashy bus line are those running drugs or evading capture by immigration or other law enforcement authorities. There are infinitely better bus services out there. Unfortunately this government subsidized ** carriage is the only one with extended route service. It needs to be shut down.

      Be the first one to find this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer Verified Buyer
      Original review: Feb. 21, 2020

      Please pay attention to reviews and do not purchase tickets with this company. I got my ticket traveling from DC to Wilmington. At the bus station I was told that the bus is not in service and I have to wait for the next bus which is a day after since it was a last bus of the night. No I mean absolutely no help at the station. Just provide me a phone number to mail office customer service. I called the customer service and after transferring multiple time and be on the phone for 40 minutes, I got no help there.

      I already got Uber to get to the station and I have to get another Uber to go back home and fight for my money that they charge me for the ticket. What about my time and changing for all these plans, nobody even bothers to answer you. I have been pinpoint back and forth and no recommendations or solution other than, go home and take the next bus!!! Horrible company, horrible customer service. Please be wise and take your ticket with other companies. I don’t want anyone feel the way I felt tonight.

      Read full review
      Be the first one to find this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 15, 2020

      Greyhound is possibly the WORST organization in Canada. My first bus was an hour late with no explanation and my second bus broke down and a relief bus took over 2 hours while all the passengers froze.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Feb. 14, 2020

      January 22, 2020 I traveled from Chicago to New York. Chose a direct flight, non-stop!! As always, the bus broke in the middle of the way! A few hours later we were offered another bus!!!! But my luggage was forgotten in a broken bus!!! A week later I wrote a lawsuit!!! Two weeks later, on February 14, I called the baggage search service and they told me that my claim was not even in the system!!!! MY LUGGAGE NO ONE SEARCHES!!! Why!!?? I advise you to buy the most expensive luggage insurance!!!! I was told to wait!!! Wait what???? So that I call and wait for the operator for 30 minutes????

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 7, 2020

      Every bus station from Mississippi to Michigan is a close look at the armpit of America. The bus stations are in the worst parts of town. Littered with garbage and homeless people begging. 7 hour lay over in Atlanta was horrifying. No decent foods to eat in any of these bus stations. No nearby restaurants to get normal food. Water is 2.50 a bottle at all stations. My trip from Mississippi to Michigan took 3 days. I survived on a bag of nuts that I had with me and was forced to buy several bottles of water over the 3 day ride. I had a 7 hour lay over in Atlanta, 5 hours lay over in Detroit in the most dangerous parts of America's highest crime cities. You can't leave the station. There's no where to go but if you step outside you're immediately bombarded by homeless begging.

      In Atlanta a homeless man took my bag and started walking off with it. I caught up to him and grabbed it and rushed back to the station. My son was robbed outside the Cincinnati station. Stepped out to smoke and was robbed by several homeless. They took his wallet and everything in his pockets. He was lucky he wasn't hurt.

      Bathrooms were dirty. No place to wash up and get clean from a 3 day ride. Detroit didn't even have a bathroom. The lady at the desk in Detroit was a rude crazy power hungry psycho. Demanded people walk through the line of ropes even though there was absolutely nobody else in line. The local police patrol the area but they do not make the deviants leave the area. They're allowed to stand around waiting for unsuspecting travelers. The bus rides themselves were nice. But I will never use Greyhound again. A Horrifying experience.

      Read full review
      Be the first one to find this review helpful

      Not sure about Greyhound?

      Take our two minute quiz to find the right car insurance for you.

      Loading more reviews...

      Greyhound Company Information

      Company Name:
      Greyhound
      Website:
      www.greyhound.com

      Make the best choice, every time

      Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

      Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

      Thank you

      Keep an eye on your inbox, the latest consumer news is on its way!