Consumer Complaints and Reviews
My family went to the Phoenix bus station 45 min early only to be rudely told that we should have been there 1 hour early. The bus ticket states to arrive 30 min early. The employee refused to give his name when asked. The non-existence of customer service was throughout every station that we had a layover. My family will never be using this company again and I will inform everyone of our awful experience. Every single employee of this company needs to be retrained on how to professionally treat customers. The bad attitude and conduct of the employees is unacceptable and highly uncalled for. The employees should be ashamed of themselves.
It's pretty unthinkable that, in this day and age, with all of these new budget bus companies like Megabus, Bolt, and other local regional carriers popping up, that Greyhound still sees fit to do terrible business as usual. Late bus arrivals, barely competitive pricing, awful seats (the backs of which, for some reason, jut out at the bottom, right into the shins of the person behind you, if they are over six feet tall, and on a full bus). I suppose it's time to work your routes in order to provide more direct service between major hubs. Trips that take Megabus 3:30 hours will be 6 hours on a Greyhound, as they offer very few direct runs between cities. Why not offer at least 1-2 direct runs between places like Burlington, VT and Boston, instead of keeping them all built into the agonizing 8+ hour run all the way from Montreal? I can't wait until Megabus or Bolt comes in and slays that run.
My situation is in regards to lost luggage. Jan of 2016 I purchase a ticket from Raleigh NC to Melbourne Florida. From Raleigh to Orlando I was in possession of my luggage. From Orlando to Melbourne my luggage is missing. The driver was very rude. When I arrived to Melbourne I explained to the driver my luggage is missing. He told me fill out a claim form and left. Very unacceptable. I filled out the form only to find out it was never processed. I have been calling this company for over 8 months in reference to my luggage and have not received any type of explanation. I might be one person but I will never use Greyhound service for anything. I would rate the Chinese bus rather than Greyhound. Here it is almost a year and still no response. I didn't want to post this but I feel I have been run around for too long. Enough is enough. I want my luggage.
Our 17 year old daughter was scheduled to travel from Pittsburgh to Philadelphia, she arrived at the bus station a half hour early only to learn that the bus was delayed FOUR hours. The staff told her that the bus will be departing at 2PM, so instead of sitting in a bus depot for four hours, she left with plans to return at 1:30PM. We called customer service twice who both confirmed the bus was leaving at 2PM, we also tracked the bus online which stated it was leaving at 2PM. My daughter arrived back at the bus depot at 1:30PM only to see the bus departing. My daughter was stranded at the bus station for hours because we were given wrong information and the bus left earlier than what was stated to us.
Customer service did not give accurate information, the bus tracker is highly inaccurate, they don't stick to the times they say they are departing - instead they left a half hour early, the condition of the buses is poor. Both of the buses that my daughter rode in going and coming home from Pittsburgh did not have working Wi-Fi, outlets did not work, the air conditioning didn't work on the way there, and the bus started smoking as they arrived in Pittsburgh.
After a TWO HOUR layover on Greyhound, they claim the bus needs repairs when they had the opportunity to switch it out because we kept telling the driver to report it and get a different bus but he wouldn't. So now a THREE HOUR layover AFTER the two hour one. Then those three hours pass and they say, "oops now our driver has reached his quota (even though he's had five hours of break time not driving), we are really sorry but it's gonna be ANOTHER TWO HOURS on top of all that"!!! Now two hours has passed and they can't find a goddamn driver to come in!!! So get this, they give us "free meal" tickets like that somehow makes up for it?! Only to get to the register and find out it only covers $7.50 when they want MORE than that for any meal on the menu including their crap quality McMuffin rip off and a SMALL coffee which is damn near 8 dollars!!! I'll be ** if they don't refund every penny spent on this ticket.
Now I missed my window to get picked up from the bus station and have to sleep outside with all my bags in the middle. of the city, wait til the next day and THEN start a TWO HOUR Journey (BY CAR) to my destination. NEVER I repeat, NEVER ride Greyhound unless YOU want to go through THIS. PERIOD. Nothing but a work dodging, belligerent, conniving money racket to swindle people out of their cash because they know you can't do anything about it and don't have many other options. Well guess what?! I'll GLADLY ride Megabus or fly from here on out. And if something were to happen to me, sleeping in the city with all my ** tomorrow night, this is proof. My people will sue the fake fur off this sorry excuse for a mutt.
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Never have I been so frustrated in my life. I hate trashing companies because I understand that people work really hard and there is only so much people can do, and what not. I get it. However, this incident was inexcusable. I was scheduled to get on a bus from Philadelphia at about 3:15, transfer to Baltimore, and reach my final destination in Pittsburgh around 11:30. The bus I was supposed to get in Philadelphia was about 45 minutes late. Whatever, things happen. Buses have been late before. I get on the bus and about midway through the trip the driver makes an announcement saying they have contacted the Baltimore station and they are well aware that we are behind schedule for those transferring from Baltimore. All is good, until we actually get to Baltimore.
The bus arrives to Baltimore, 45 minutes late which makes sense and then I (and the 10 or so others going to Pittsburgh) find out the bus to Pittsburgh has left. I could not believe what I heard. I was literally speechless. They tell us to go the front desk to try and resolve everything, and the only thing that could do was get us on another bus. There was no legit explanation. At first we're told the next available bus is scheduled for 6:30 am. It's currently 7:45 pm at that moment. That is when I went off. I was literally stranded in Baltimore, Maryland with no idea what to do except sit at the station for the next 11 hours.
Luckily, thank the good Lord, seats opened up on the 1:05 bus, and then eventually, thank the good Lord even more, a seat opened up for me on the 9:30 bus. I was in full relief that instead of getting to Pittsburgh 12 in the afternoon, I was at the very least getting there 2:30 am, which I was able to live with. For the inconvenience they gave me a $7.50 food coupon at any Greyhound station. The food station was closed when they gave it to me and it was closed when I got to Pittsburgh. It was expired the next day. They also gave me a $50 voucher for a future bus trip (like I wanted to take this service again or something). The thing was you had to use the voucher at the station, you could not order online.
Little did I know, ordering online is a whole hell of a lot cheaper than buying tickets at the station. I went to the station at tickets cost me $135, so out of my pocket $85. I did the math when I got back home to see what online it would have cost. It would have been around $50 online. That voucher instead of saving me money, did the exact opposite and cost me about $30. I am most likely never using this service again after this next trip. Oh, and the WiFi on the bus stinks.
What took place twice on my trip from Colorado was terrible. I had ended up with a seat by the bathroom a male and female couple sat beside me. The woman went in the bathroom and never came out. We pushed the door open she was knocked out. So other people gave her mouth to mouth. The ambulance came we waited there about a hour. They decided to continue traveling. 2 hours later the boyfriend goes in the bathroom and ODs and dies. Vomit and urine was on the bus. The bus driver refused to buy chemicals or to clean bus himself. Another passenger did it.
At Friday, October 14th, 2016, approximately around 8:45pm, I arrived at the Greyhound Lines station, 538 Fellowship Rd Mount Laurel NJ. The station closes at 9:00 sharp. Around 8:48pm, I ask the station's customer service associate if my daughter for only 3 years old if she can use the bathroom after a long ride from New York. The associate rudely denied my 3 year old daughter to use the bathroom. MEANWHILE, IT WAS 8:48pm, only 12 minutes till closing time. I begged him please to let her use the bathroom and instead he rudely slammed the door in my face and my poor daughter was left crying desperately because she wanted to use the bathroom.
I cannot possibly list all the things that went wrong with my cross-country trip. At least 10 hours of delays total, extremely rude drivers, assistants, and even customer service staff. My luggage was lost and I have been told my baggage tag won't help me find it. The phone numbers for various Greyhound stations are either disconnected or redirected to the generic customer service line. Greyhound employees telling blatant lies about the baggage claims process or at least contradicting other employees. I have seen more than one person cry due to being bullied by Greyhound employees during this single trip. No one on the entire staff knows what they're doing. I would literally sooner hitchhike to my next destination than take Greyhound. The staff are, without exception, rude, uneducated, and incompetent. Please avoid this company.
I bought tickets in June 2016. My kids and grandkids were going to Disney world so I bought a round trip ticket. I was at bus stop this morning a hour before, bus never pulled in just keep on driving. When I called they could put me on 6:30 bus today or same time bus tomorrow but...buses were full so why say anything they couldn't refund my tickets until I sent them the tickets and then it takes 8 weeks. I did nothing wrong. Please people DON'T take Greyhound!!!
Crappy Internet service. So on September 28, 2016 I left Edmonton, AB heading for Victoria. Half way between Edmonton and Kamloops the internet craps out. Be in mind that the internet was already crappy as you couldn't use any streaming services (Netflix, WWE Network, Shaw FreeRange TV) and Greyhound boasts of good internet.
Very disappointed and mad. This is crazy. I will never travel with those people. Those buses always late. Not even 30 minutes but 2 or 3 hours. I hate this company with all my heart. Now I'm gonna miss work because of them.
I purchased a more expensive flexible or "refundable" ticket from the Greyhound website. I later found a less expensive way of traveling, so I went online to request a refund. Oddly, I discovered to get a refund, one must send the ticket in along with a written request. Weird, right? I sent the ticket in and waited. And waited. And waited. I eventually called out of curiosity. Of course, an instant refund cannot be achieved via mail, but it has been over 3 months since I've sent the ticket in, and still - nothing! I have called customer service at least a dozen times. They always give me a generic responses.
When I politely tell them that I've waited the time they say it will take, they abruptly mute the phone and wait for me to hang up. How have they been in business for so long? If this has happened to me, it must have happened to others as well. I've never written a negative review before; Usually if I am dissatisfied I will just not support the company again. However, I have never been told I am eligible for a refund and then I never receive it. I feel robbed.
I made a reservation online pick up my tickets from will call at 4:50. Departure time was 5 pm. Got to driver, he told me "If you don't say please you don't get on this bus." Really. Bus number 60581 on 10/4/16 going to TJ. Wow. Very rude driver.
Not only does Greyhound constantly run late and cancel buses without notifying the terminals, it is impossible to receive a refund for your ticket when Greyhound cancels all buses and leaves you stranded. I was in Atlantic City almost a year ago during a snow storm and Greyhound cancelled all buses leaving that terminal for 2-3 days. NJ Transit was running however so I took one of their buses at an additional cost. I was told by a representative of Greyhound when I got back to NY that in order to get a refund I would have to mail my tickets with an explanation of the situation, and it would take up to 2 months! Fine, that's exactly what I did. It has been almost a YEAR and Greyhound has still not sent me my refund.
In fact every time I call Greyhound to talk with someone they are not helpful and try to transfer me to the refund department which I am not sure even exists because I was hung up on both times the representative said they were transferring me. Terrible customer service, terrible reliability, just a terrible experience all around for a company so big. The reason I use Greyhound is a lot of the time that is the only option time wise, but even now I will probably pay more and take more time because Greyhound is that awful. How can you ignore a customer refund? Greyhound didn't provide the service and now won't return my money and makes me wait for 30 minutes on the phone multiple times just to hang up on me without solving the problem. I wish I could give lower than 1 star.
On Thursday the 29th of September I was travelling to Dekalb from Indianapolis. On the way the bus broke down at Lafayette and we had to wait there for almost 3 hours till the next bus came and then we reached Chicago. By the time I reached Chicago my connected bus to Dekalb had already left, it was the last bus for the day. But the staff at Greyhound was very helpful and I am thankful to them as they made cab arrangements for my trip to Dekalb especially when it was the first time I was travelling and was a bit apprehensive and they were very supportive. Thank you.
First of all, I have never written a negative review on anything- greyhound is just so terrible it's deserving. Nobody should ever give money to this company, it's the worst experience I've ever had with transportation. So in my case, I needed to go from East Lansing to Mt. Pleasant and had been planning the trip for a while. I don't have a car, so greyhound seemed like an okay option at the time. Bought the ticket, printed it out and arrived 25 minutes early. After waiting in line to give the driver my ticket, he tells me he can't take it because it's actually just a receipt for the ticket. I wasn't too worried because I figured I could go to the ticket desk and have them reprint it, but nope, it was empty- at 2:30pm on a Friday! Even their website said they'd be open.
So I went back to the bus driver, explained the situation calmly, showed him the greyhound app on my phone with my ticket details, and asked if there was anything I could do. He told me I could "go kick down the door and break into the ticket office". At this point, I was pretty shocked, so I asked him again if there was anywhere I could go or anything I could do to get on the bus, and he told me to stop asking him because he already told me. So now, I'm sitting at home looking up options to get a refund, which apparently you have to write a hand written letter to them explaining why you deserve a refund. This whole company is just so ridiculous, I feel like they just scammed me out of $40. Please NEVER give greyhound your money, just find any other option.
First off I started my trip out on a Thursday and not getting to my destination until the night of the next day. The buses ran late all the time and would not communicate that to anyone. If someone needed to make a bus and misses it because of the bus being late they are expected to buy another ticket or they decide to put them on another bus adding another stop to someone else's ride. I was supposed to be at my destination around 8:00 pm but it's not even close. We aren't even going to make it until 9:00. We should not be more than 10 minutes late.
The communication of this company is ridiculous and idiotic. They expect paying customers to pay even more for the driver's mistakes or traffic or they expect them to prolong their ride on the bus because they can't communicate for the other bus to wait another 10 minutes. I will never be using greyhound again. To make it even worse the buses are gross, the plugs don't work, and the Wi-Fi doesn't work. This company needs to be fixed.
On the 15 of September 2016 my wife and I bought two Greyhound bus tickets thru Wanderu. On the 22 of September 2016 my wife and daughter were to meet the Greyhound bus in Dover Delaware at 1205 am. We were at the bus site at 1030 pm. The bus was over 90 minutes late. The driver had a very bad attitude and would not allow my wife and daughter to get on the bus. Her reason was that the paper we produced was a receipt for the tickets not the tickets themselves. Andy from Greyhound told us prior to pickup that all we needed was this receipt and that we would get the tickets in Virginia at the bus depot. Needless to say, after calling and complaining from 1230 am until 300 am in the morning, we were told there was nothing we could do. I ended up buying airplane tickets so they could finish their trip.
After getting them on their flight, I called Greyhound several more times. They finally agreed to refund the cost of the tickets but they wanted to talk to my wife. When my wife called, they refused to refund the ticket price as stated. I am now in the process of contacting the BBB, Greyhound corporate, and an attorney. I will never deal with Greyhound again, nor will my family or friends. They are the worst I have ever dealt with. They think they can steal from you, belittle you and anything else they want.
I honestly can't believe how massive a ** Greyhound has become. I used to bus it frequently and had no problems a few years ago. Now, on a bus from Colorado Springs to Denver, my boyfriend and I had the most unforgettably disgusting trip. It not only smelled like a rotting portpotty the entirety of the 2hr ride, but in addition, as it started to rain, it leaked into the bus and soaked not only my boyfriend and I but the passengers around us. Everyone in this bus had a tee shirt or hat over their noses to stifle the ** smell and the driver acted more like we all were inconveniencing him by riding the bus and making him do his job. Which brings me to my biggest point. He not only would not let us retrieve our luggage from under the bus, he actively pursued my boyfriend and I when we tried to get them once he opened the door.
He first pulled the door down on my arm as I was pulling out one of our three bags, telling us it wasn't our stop. He then pushed me away from the door and said we couldn't get back on the bus because we had already exited at Union Station. Since he told us that, I opened the door to get our bags so we wouldn't miss our Amtrak and again, he pulled down the door onto my shoulder and pushed me out of the way. At this point, my boyfriend, who is a disabled Veteran, pushed the driver and told him to keep his hands off of me. At which point the driver, Mr. Timothy **, charged at him and told him to push him again. Very professional of a large man that's been shoving around a woman. Mr. ** claimed assault, called the police, and followed us around the station after we tried leaving the situation and 2 of our 3 bags under the bus.
The police were annoyed and so were the rest of the passengers on the bus and rightfully so, as all of us in this **. We're just trying to get our things and be on our way. We still don't have our 2 other bags and Greyhound "has no updates on their status". I honestly can't believe this scenario. My right arm and shoulder is covered in bruises from this scuffle and I don't have half of my belongings because of some bus driver on a power trip.
Anyone getting on a bus with a huge driver named Tim ** in Denver or Colorado Springs, just keep in mind that you'll probably have the worst experience as he does not take care of his designated bus and if provoked, will not hesitate to put his hands on you, then cry wolf. Even after our complaints to Greyhound's headquarters, I bet this piece of ** driver will still be working for them, as it seems Greyhound doesn't care one iota. I will not be giving another red cent to this company and have already filed a complaint with the Better Business Bureau.
UPDATE: I have since called Greyhound about a dozen times since this incident and there has been NO CONTACT WHATSOEVER from Greyhound. I have been initiating all contact, even specifically asking them to verify on my fax cover letter to CONTACT ME UPON RECEIPT OF THE FAX. Which, of course, was never received! (Pardon me for thinking a fax was an instant form of communication.) It has been OVER a month both since the incident itself and since I sent my claim in. I am beyond livid. It doesn't begin to scratch the surface to say that my boyfriend and I are severely upset with not only what the bus driver did to us, but how this poor excuse of a business has "handled" this issue. This is purely unacceptable.
This bus driver, Tim **, has STOLEN OUR LUGGAGE. There is no other way to describe it. THIS WAS AN ACT OF ASSAULT AND THEFT IN ITS PUREST FORM!! Some guy on a power trip thinks he can get away with this- and Greyhound is perpetuating it by allowing it. Unbelievable. Thanks for nothing Greyhound. I will be posting this on everything page that allows comments relative to this poor excuse of a company.
I went from Boston to NY with Greyhound and was terrible. The driver has no education and was driving so bad. But the worst part of the trip was coming back to Boston. The bus has the worst smell ever. All the bus smells like the restroom. Was clear they hadn't cleaning it for days... Don't use this company, it's disgusting.
I told them that I need to reach destination on time due to my meeting schedule but customer service all time told me that, "We didn't received your refund request. Once we receive that we will definitely process accordingly." ONLY GOD KNOWS WHEN THEY WILL RECEIVE MY MAILED REFUND REQUEST. As I already mailed them on 08/03/2016 which been already more than 8 weeks of their regular process time.
THIS IS REALLY TIME CONSUMING SERVICE WITH NO SOLUTION AT ALL. NEVER EVER TRAVEL WITH THEM. Never ever unless if you need refund. Anytime you have to call them like beggar for more than three times or so for your own money. It is wastage of money plus your valuable time too. Please, please if you are reading this review, do not travel with Greyhound Bus services. Their buses are always late and you never reach your destination on time. Thank you so much for reading my review. I hope it helps you to make purchase.
This has really been the worse experience ever!!! I had planned a trip with my 3 children to cocockeys in mt laurel nj for the 4th of july and when we went to board the bus, the bus was overbooked and there were no seats for us!!! I have been waiting for 2 months now for my return. I was originally told by the first gent that my tickets would be refunded and all I had to do was send in copies of my tickets and write a letter... I DID THAT AND it's 09/25/16 and I am still. I have called numerous and I still have not received any information about my refund! I feel that my money should have been refunded to me. YOU OVERBOOKED YOUR BUS AND THERE WERE NO SEATS FOR MYSELF OR MY 3 CHILDREN!!!
** you Greyhound, you "lost" ALL of my family's home videos that can NEVER be replaced. ALL those memories of my childhood and all of the footage that I will NEVER get back pisses the ** out of me, and I hope this company gets sued and ** up. One of your employees said that the trailer where my boxes were was caught on fire? Where the ** did this information come from, and why the ** wasn't it on the news?! Understand that I am extremely frustrated, and I know that I am not the only one of your customers that got completely screwed by your crap business. I don't want a refund, I want all of the boxes that I trusted with this company to investigate where my belongings ended up so I at the very least get some closure! GET YOUR ** TOGETHER!
I am on bus number 60751 right now. I simply asked that the driver turn the a.c. up and out of nowhere he's getting smart with me. He asked me in a very rude and bothered tune if I wanted him to pull the bus over to check the a.c. or continue on to Dallas because either way he was going to get paid. As if his playmate was in questioned. I will not recommend Greyhound to anyone I know unless they just didn't have ANY OTHER CHOICE. The date and time of my incident is Saturday September 25, 2016 @5:33 p.m.
Be aware of the ridiculous fees Greyhound charge and the way they continue to increase their ticket price per day when it seems it would be better to fill the seats. They charge you an extra 18.00 if another person actually pays for the ticket and they call it a gift fee. Figure that one out as though it cost any different to put one but down or another and they still collect the same from your account whether you ride or not.
The staff at the LA station were rude. Made me feel like I was bothering them. Rushed everybody through the lines people were confused with certain things... I myself paid five bucks for a locker and when I opened it there was someone else stuff in there so I went waited in line to get help. The lady at the desk acted like there was nothing she could do so I asked her for a refund. She looked at me and said "No refunds. Sorry." I was really upset then she told me to hurry to the lockers because the guy won't wait for me. I said he better wait. So sure he helped me. Two days later I came back to pick up my suitcase. Put the code in and it wouldn't accept it so once again I went and stood in line with ten minutes before my bus left, the lady at the desk was rude. Told me to go wait and to hurry because my bus was leaving. I asked if she could hold the bus. She said "No sorry" and called another customer over.
Then the lady took forever to open my locker. Stood around talking to everyone before helping me. I barely made it to my bus on time... I'm sorry but the Greyhound bus station really needs to improve their customer service skills. I will not recommend Greyhound bus to anyone. They are completely disrespectful employees and treat people who are paying their paychecks like **. We as a customers are paying money for a service not to be treated like a problem because of their mistakes!!! I will be taking the Amtrak train from now on unless you fix the problem.
The agent that booked my ticket selected the wrong destination (second ticket of the day) and I am being advised to mail the printed tickets to their office for a refund that will take 6-8 weeks to process. They are unable to make changes to a ticket in today's time which is unbelievable! Also, every call to customer service was handled overseas!
I would not recommend Greyhound to an enemy. The customer service center offers low quality service from every spectrum - unconcerned, all quoting they cannot do anything, incompetent (they will place you on hold for extreme periods of time for the simplest questions). You will never reach senior managers so don't bother asking or calling multiple times. They will say please hold every time, leave you there for awhile, and the call will eventually drop (mystically). They are not accredited with the BBB and I completely see why. Please do not use Greyhound! Horrible experience every time!
Recently purchased a ticket to travel with your bus line august 12 from Miami FL (9:50pm), to Columbus GA (august 13 12:55pm). My bus left Friday August 12 at 9:50pm. We got in Ft. Pierce at 2:30am and the bus broke down. We were stranded until 8 something that morning. Got to Jacksonville about 11pm and did not leave until 4:30. The driver then told me that once I get in Atlanta I would have to buy another ticket because we wasn't going to make it to Atlanta by 7:45 which was when the last bus of the night left to get to Columbus. My wife called customer service to get explanation and she was told that I shouldn't have to buy another ticket but I would have to spend the night in Atlanta due to not getting there on time and to contact Greyhound to start my process of refund. My wife had to drive to Atlanta at 8pm with our 6 week daughter to pick me up in Atlanta at 10!
I loved Greyhound and always took trips using them over anybody else but this was far the worst trip I've ever taken. Customer service was very rude to her (except the way gentleman she spoke with). This story could go on and on about how everything went and what was said but this is the shortest version I can make this out to be.
Thieves!!! Get there 7 minutes with no one in line and am told to tell the driver, by the clerk, to give her a second to give me my ticket. I do exactly what she says, which was to tell the driver she was getting my ticket and to please hold on one moment. This driver says "Ok." So he agreed to give us a couple of minutes before pulling off. Not 1 minute later, he ** pulls off. I see him pulling off and run out in front of the bus to tell him the clerk is printing the ticket now, and he ignores me and pulls off anyway! This way of getting around is a pure rip-off!!! Problems with no solutions??? So customers suffer all the time ** with you people is all this tells me!
Fixed income of 680 and we get robbed by Greyhound for a good percentage that went in somebody's pocket...and no solution!!! Corporate isn't even strong or bold enough to say "hey give them their money back!" You thieves! Very angry and disturbingly disappointed with your **! I'M so tired of being ** my greedy ** ass companies like you! You ** pocket hustlers! Every chance you** get, you wanna take, take, take! Real businesses are honorable because they don't have to ** people over to stay alive and in business you **!
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