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First off I had a transfer in Dallas but my bus was over 2 hours late so I missed my transfer which they fixed. I had to wait for the next bus in Dallas, the employees and ride they don’t care at all. They are the definition of unprofessional. While I was in Dallas there was a woman that was yelling so they kicked her out and the security officer a woman went outside and started arguing and saying very unpleasant things to this woman. While I’m in Albuquerque the bus driver tells us it will be 30 to 40 mins so I go grab something to eat just as the driver is and he proceeds to complain to the other drivers and saying well they can find someone else to do it, it just really seems like your employees do not care at all honestly and it has ruined my experience with Greyhound to where I will no longer be a customer. Mind you I've rode the Greyhound quite a few times.
I bought a ticket for my brother who needed to travel from Cleveland to Texarkana, Ak for work. He got on the bus in Broadview Hts, Ohio with a 25 hr trip on March 17th 2018 and was suppose to arrive Sun 18th at 1030 in Texarkana His luggage was tagged in the Akron station. I got a phone call from his boss who said he never got off the bus. The rest of the night and day on March 19th we never heard a peep from him his phone must of went dead cuz it kept going to vm. Of course we all were worried. I called Greyhound numerous times and no one could tell me where he was and were no help at all. I filed a police report for my brother. Police couldn't get anywhere with Greyhound either. Finally at about 4:30 March 19th he called and said the driver left him in Jackson, TN and refused to wait for him as he was running towards the bus.
He said that he asked for help from the Greyhound employees in the station and not one person helped him. They were mean and rude to him. So he sat all by himself all day until a passenger walked in and let him use their cell phone. (His cell phone was in his carry on on the bus that left him). They put him in a bus and he finally arrived in Texarkana, Ak 1030 pm March 19th. Now luggage is missing and they can't seem to find it at all. They keep telling him they are looking really because there was a missing person on your trip and couldn't seem to locate him. Plus all drivers are suppose to wait, take a head count and check tickets getting on and off bus according to customer service at Greyhound. Well that never happened.
If the driver would of done his job the correct way we would not have gone thru all of this. I kept telling them what if this was your family member what would do and how would you feel. I called and wanted a refund. All they said was, "We could give you a bus voucher for $150." I said, "Hell no." I will never use Greyhound again. The second option was $100 refund on 2nd half of trip. Which I did take. Now it's been 4 days luggage & cell phone are still missing. If I could rate a 0 I would. Horrible horrible experience. Greyhound is the worst ever. They should be ashamed of if themselves for what they have put my family through.
Worst experience ever. Our bus was late to start then the drivers are rude to passengers. Yelling at them for not running to the bus because they're running late like it's the passengers fault. Don't fall asleep on the bus cause they don't announce the stops and they tell you not to get off even though it's your stop. The buses don't have leg room. The seats are hard as a rock and all metal bus handles are broken so you can't lean back in the seat. Wifi doesn't work. Outlets Don't work.
Because you have call offs buses are hours late which makes people miss their connecting bus. Don't ask why they're late though cause they'll be rude. Then they make you wait for another bus driver when they had hours to find one. When you call customer service they tell you it's not their problem then give you a number to a bus stop that doesn't exist. Then when you finally get to a supervisor they tell you, "So sorry for your luck. Speak to a supervisor at the next real bus station." They won't give you a refund and when you have to wait another 6 hours for the next bus they won't even get you a hotel room. They expect you to stay up for a full 24 hours all because a bus driver called off. What a complete joke!!! FIND AN DIFFERENT WAY. DO NOT USE GREYHOUND!
My son was delayed 4 hours in Mobile because a driver didn't show on his trip from Dallas to Orlando. We thought it was just a fluke but lo and behold, on his way back he was delayed 13 FREAKING HOURS in Atlanta. This is the most horrible company ever, I can't even wrap my head around how it can even exist with how awful their service is. Never using Greyhound again and I hope their corporate leadership all gets fired.
Why are you allowing Border Patrol to harass riders getting off the buses? I drop off and pick up my son for college several times a year at the Tampa bus station. He has been taking this bus since he was 17. We have always felt safe there. However, today as I'm waiting for his bus to drop him off, I see US Border Patrol waiting in a truck at the bus terminal in back. As soon as the bus from Tallahassee pulled up, two officers blocked the front exit door and questioned every person leaving the bus.
My heart sank as I thought, "Oh no my son is either going to get involved in an incident or witness something bad." My son says that he was asked, "were you born here?" Given my son's sense of humor, I guess we were lucky he did not say no, since he was technically not born in Tampa. From his perspective on the bus, he did not recognized the uniform or the badge and was confused. He said people on the bus seemed nervous with this procedure. A tourist was pulled aside and questioned. Why can't a tourist and US residents ride a bus in peace since ID was already checked in order to board the bus? I may just pick him up at an earlier stop next time so he does not have to witness this again. I would have given you 4 stars if not for this.
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We had reservations on the bus to take us to a city where we would catch a plane. We had a confirmation number. A week or so before the trip, Greyhound called and said when the reservation was made there was a ‘broken’ link in their system and we had to re-book. There were no seats available and we had to change our travel plans and did not get refunded for the plane tickets. Do not use Greyhound! Their agents could not even understand my concern and had no options for us so we are out hundreds of dollars because we couldn’t make the flight.
Couldn't give zero star. I've been stuck at this bus station for almost 12 hours. Still they can't tell when the bus will arrive here. They can't tell if there's any special circumstances or not. All the buses are horribly, horribly late, some even didn't show up at all.
Purchased a one way ticket on Greyhound Bus from New Orleans to Pensacola. To help a friend that was having an operation repair hematoma in her brain. Then her sister found sitters for children and would be able to take care of her. So I would not be needed to be there. I called 2 days before the trip was scheduled to ask for a refund of the $30. They transferred me finally to Andrea who is the supervisor even though there are no clear notes on the website that the ticket was non refundable. I suppose to know that it is not refundable. No matter what the circumstance that they would not refund the ticket price. Being a senior living on SS, $30. is a big deal for me. It is equal to food for 2 weeks or more. This practice only hurts the poor.
I have so far taken Greyhound to travel three times. The first time I was two DAYS late getting to my destination due to Greyhound's partner bus Baron Buses passing me. The second time I was ONE day late, due the bus driver not showing up at all, so I had to take an alternate and much longer route to get to my destination. And the third time I was yet again, ONE day late, due to yet another bus driver not showing up, since the bus driver didn't show up I was 2 hours late for my connecting bus. I paid to be on time and Greyhound is doing a piss poor job at "providing the best customer experience".
My daughter was removed from her Greyhound bus yesterday, March 10th, 2018 because they oversold the bus and didn't have enough seats (7 other passengers had to get off as well). They were told there was another bus waiting for them. LIE LIE LIE. They waited over an hour and then were told they had a driver but no bus. She sat for FIVE hours in that Greyhound Bus Station with NO ONE giving them any additional information. I called and after 20 min of waiting on the phone for a Greyhound rep. the woman said she would call the Richmond Greyhound Bus Station to find out what was going on. What do you know? No one answered the phone in the Richmond GH Station.
The Greyhound rep told me there were no other buses going to Virginia Beach that day and would I like to file a complaint for compensation? Hell YES! But more importantly I wanted my daughter home safely and couldn't get an answer from anyone as to what I was supposed to do. Now as I read the other posts it is clear that filing a complaint does absolutely NOTHING! We called today and sat on hold for 15 minutes before being told we needed to be transferred to another department where we sat on hold another 10 minutes and then we were disconnected! What is going on with Greyhound? How does Greyhound stay in business? Why are there not enough competent people running the show? Why are there not enough employees hired to answer the phones? Why oversell a bus without a gameplay as to what to do with the other stranded passengers? Why oh Why does anyone ride Greyhound at all???
I contacted the phone number Google gave for their customer service. The person on the other line was completely the representation of what a customer service should not be. I was shocked because then I thought if I called to a wrong number? Train your representatives better. I felt I was doing her job. And I feel so ashamed of this, culturally. I am Hispanic too yet learned to handle customer service in Honduras and Chile. This lady needs training or simply don't work in something she may not like to do!
There's only two reasons to take a Greyhound bus: if it's an emergency or if you only have half of one functioning brain cell!!! I was supposed to catch a bus at 11:30 pm at Greensboro going to California. Then from there I was flying overseas. When I arrived at the station it was closed. There was no wifi service there. I had to ask a couple of disgruntled passengers how to catch a bus since the station was closed and nobody there to get information from. They told me to wait around back for the bus. So I have to sit outside in the ghetto to wait for my bus with no security personnel around. I thought that I'd probably be robbed and killed before my bus arrived. My bus arrived an hour late. I don't consider myself to be a racist but just being honest when I say that 99% of the people that work for and ride Greyhound buses are ** that seem to be very racist. The employees including the bus drivers all have attitude problems.
The ** passengers act like they don't want a ** person to sit beside them and they're very rude when you do have to sit beside them. The buses are like sardine cans. If you're unlucky and can't get a window seat then there is no way to sleep if you don't have a window to lean against. The seats are very small and every time the bus hits a bump or goes around a curve it throws you up against the person that's seated beside you so you're not able to relax. The seats are very hard and uncomfortable. There's no neck or back support. Also there's no leg room. If you have to walk back to the bathroom you have to step on everyone's feet because people sleep with their feet sticking out into the aisles because of lack of legroom. Also there is no rail on the ceiling to hold onto so when you're trying to get to the bathroom you have to grab everyone's headrest and end up hitting them in the head and pissing them off.
There is very little storage space above the seats to put even a very small bag. The buses are supposed to be air conditioned but the bus that I was on was very warm and stuffy. A good recipe for airborne bacteria and germs. I was hot and sweating profusely. I had to take out a frozen ice gel pack from my cooler to put behind my head. The ride was very uncomfortable. It felt like I was riding in the back of a tractor trailer. Every bump felt like it was tossing me out of my seat. Marshal Dillon probably had a more comfortable ride across Kansas in a crowded stagecoach. Then it finally happened. I got sick and had to go to the bathroom and toss my cookies. I was supposed to ride a Greyhound across the country but after just a two hour ride I had to get off the bus at its first stop because I was so sick. I even had to get the taxi driver to pull over on the way to a motel so I could puke again because I was so sick.
My two week trip was over in just two hours because of Greyhound. I lost a lot of money because I had to cancel my flights and the tickets were nonrefundable. Greyhound ruined my trip!!! Next time I plan a cross country trip I'll hitchhike. I would have had a better bus ride if I would have been picked up by the Manson family. If you have to travel on a Greyhound bus you have my condolences!!!
We traveled from Seattle to Boise, with a connecting bus in Stanfield, Oregon. The first bus ride was ok except for the seats on the bus were cracked, and the microphones didn’t work. The drive was ok and we arrived in Stanfield at 2:50 am at a TRUCK STOP and were LEFT waiting for a bus supposed to be arriving at 2:55 am. It was freezing in the middle of the night, and when the bus didn’t come, about thirty of us including small children, sat inside a nearby Subway. We waited for 3+ hours clueless about our bus not arriving. We called customer service, and asked them what time the bus would come and they continuously avoided our questions. They said they had no idea where the bus was and offered us no help whatsoever.
They eventually started hanging up on some of us, and stopped answering completely. When the bus finally arrived hours later at 6:15 am we were greeted with the rudest driver. I’m exposing this driver named George. So incredibly rude, verbally harassed a poor mother on edge trying to cope with her young kids. At each break and stop he threatened to leave us if we were not back in exactly 15 min. It felt like we were trapped on the bus. This was the worst experience I have ever had with any business in my entire life. I will absolutely never use this trash Greyhound, and hope you don’t either.
Greyhound always messing up... long layovers, don't have drivers half of the time, and always overbooking the bus, unprofessional, and the list goes on. I had trip to Florida and my bus was leaving Memphis, TN. @ 8:15. MY BUS NEVER SHOWED UP WHICH MADE ME MISS MY SECOND BUS. A 1OHR RIDE WHICH END UP BEING A 27HR RIDE. I can't stand y'all and yall need to be shut down or get it together???
Worst experience ever. Bus was late an hour then once we got to our second stop to change buses that bus had left so we had to wait two hours for the next bus. Then once it was time for that bus to come we had to wait another hour because that bus was delayed. I called and they told me I couldn't get a refund. They wasted my whole day and money and wouldn't give me my money back. Don't ride Greyhound.
The bus gets at 3:09 am instead of 2:35 and it's ok. But a lady was a couple of minutes late and he decided to drive off knowing she was still there. Then another boy was not in his seat. I told him and he didn't care and left, fortunately the boy was in the restroom. I have used Greyhound many times and nothing like this has ever happened. I'm really concerned about the customers' safety.
First time taking Greyhound from Los Angeles to Seattle. Now, Feb. 22nd 2018, 3 am at the midnight. Around 30 travelers, including me and my gf, are trapped in the cold bus near Vancouver WA. Engine seems broken, and it is snowy outside. No warmer nor help for more than an hour. Extremely bad experience. Plus, in general, we have to transfer 3 times between different buses for our whole trip. During the transferring time, no clear order is given at all, which means we need to bother the drivers every single time the bus is at stop, to confirm whether it is a transfer, meal break or just 5 minutes break.
We saw 2 persons at different stations missed buses without any help from staff members, and crying. Moreover, bus overall condition is poor, plus the bad engine I mentioned, the seats are shabby, plastic armrests are damaged, even could hurt arms, some plugins are missing, Wifi is super slow, temperature is low in winter time, and etc. To sum up, we will never take Greyhound again. Good luck with your trip.
I purchased a ticket for my son to travel and Greyhound had to cancel because of bad weather. They promised us a refund and it's been over a year and I'm still trying to get a refund from them. Every time I call they give me the same line of crap. I've spoken to every supervisor and all they can say is that the refund company they hired First Group of America is responsible for sending out checks and it's their fault that I don't receive the check. I just got off the phone with them again after speaking with the manager. He gave me the number to their corporate executive office to complaint and it was the wrong number. Now I have to call back and complain again. What a waste of time.
I purchased a ticket online for travel from Lafayette, IN to Milwaukee, WI in October of 2017. I purchased an nonrefundable ticket because I had no plans to change my travel; unfortunately, I did not realize that if Greyhound failed to provide the service for which I paid, I would have no recourse. When the bus arrived in Lafayette, the driver disembarked and told me and the approximately ten other people waiting that there was only room for one person. Because I needed to be in Milwaukee that night, I ended up spending nearly $100 on tickets from other bus lines. I have made several attempts to get a refund to no avail. It is ridiculous that Greyhound would not provide a service and then refuse to refund tickets. I will do everything I can to avoid using Greyhound in the future.
My husband and I are traveling from London Ontario to Toronto Ontario on Greyhound. I think that Greyhound should offer that people traveling together get to board first. By the time we got on the bus all seats were occupied by single travelers leaving nothing but single seats available. My husband and I ended up traveling on different ends of the bus. They really need to look at the boarding practices. We will not travel on Greyhound again for this reason.
We traveled from Canberra to Melbourne on a Greyhound bus. The female bus driver was a bit a of racist and rude. The air conditioning doesn’t work properly. Interior temperature was always above 28 degrees. Bus arrived at the designation 20 minutes late. Wouldn’t recommend it.
I must say am very very disappointed in the way this company treated me. You went into my account, take out almost 200.00 then charge my other account almost 100.00. From October 28th 2017 I have been trying to get my money back and I keep getting the run around for a big company like Greyhound. I will never do business with you again. Will tell all my friends and family about the inconvenience am facing to get my hard working money back. Shame on you for robbing innocent customer. I call them tonight Feb 12th. The supervisor said she will send another email to the head department to find out why I didn't receive my fund. Call back another 3 to 5 days. Like am so sick and fed up of all the games and lies. Please give me back my money. I work very hard for it.
First time on Greyhound, and first trip to Vegas. Took Greyhound from LA to Vegas, it was great! At first I was scared because of these reviews, but I decided to risk it and take Greyhound, let me tell you something. Affordable trip, and really good customer service! I loved it, all the reviews under with bad comments are really not all that. People expect too much for what they paid for. My round trip was only 46$! I loved it, and it's pretty clean! Don't let these reviews stop you from buying your ticket, take a risk and review it for yourself. I totally recommend it!
I would be ok with 5 or 10 min delay but more than that??? Not a good experience at all. Will never travel through this bus company ever again. Bus was on service. Never announced after an half hour to let us know.
I have ridden with Greyhound many times, the bus always arrived late, they always treated my bag like it was a rag-doll to be tossed to the side, and the employees were incredibly disrespectful, even to the point of direct insults. However, the point of my review today, was to warn everyone about their exchange policy.
So I recently made a mistake with my purchase and understood that I had to call in order to remedy the situation. I called merely 5 minutes after my purchase (of an $11 ticket) and was told that it would cost $20 to change it. I realize that there would be a transaction fee. I would have even been willing to pay $10 for the transaction fee, however, they refused and told me that I had to pay a transaction fee to switch for more than double what the ticket cost. So instead, I bought a ticket with another bus company and simply refused to agree with an utterly terrible policy. So be warned, the Greyhound booking system is terrible, and intentionally screws over customers.
Greyhound has to be the worst customer service that I have ever dealt with. Their policies are all about money and not the customer. Worst part is that they are the only buses that serve in my area to major cities so even if I wanted to refuse my business, I cannot. They know this so they do not have to care about the customer at all. I really wish businesses like this were not allowed to operate. They do not have a place where you can review their services on their website or their Facebook page (I wonder why). This is the kind of treatment you get when monopolies are allowed. I am disgusted with this company and I really hope that they get some competition soon.
I took Greyhound from Nyc to Phx. My first bus the driver was on drugs and we had to wait for a new driver AFTER we arrived in Philadelphia. All stations and commercials PROMOTE WIFI ON ALL BUSES. Aside from St. Louis station, there was NO WIFI on any bus or in stations. I was told that wifi cannot work on the road. Jetblue has it in the air so... this FALSE ADVERTISING is heavily promoted everywhere at stations and on buses. One bus broke down in 10 degree weather in the snow on the side of a busy highway. We had to walk on the highway and flag down random people to drive us to a rest stop to wait for another Greyhound bus.
Our lives were risked including elderly and a woman with a dog who ALSO braved the elements on the busy highway. I have contacted them about a refund as we were also 24 hrs late. Was told I would get half my ticket back. It has been 3 weeks and NOTHING. I am amazed that a National TRANSPORTATION company can operate such a risky and falsely advertised operation and get away with it. I have never hired a lawyer before but am thinking this may be the right thing to do...
I am going to tell you about my horrible experience with Greyhound's buses. Last Saturday I took a bus from Oakland to Reno and when we were 2 hours away from our destination the bus decided to stop at Cofax for 10 minutes. My friend and I went to the bathroom but as we saw there were many people waiting we went back to the bus. It took us 2 minutes to get back to the bus but it had gone. As a conclusion my friend and I were left with none of our stuff, we had to take a 100$ Uber to get to our destination and not just our stuff is lost but moreover they won't be responsible for anything and won't refund us the money. I can just add that it is a shame and a lack of consideration so I would not recommend to anyone to get a bus with them.
Let's start with booking of your bus ticket. Well obviously promo codes never apply. The first time I booked a trip, it says I'm going to have a 15% discount on my total purchase, but it didn't applied. I also went to the bus station to ask about that discount (cause I'm cheap like that, sorry people), it says on my copy that I just need to print that one and show it anyone on the Terminal Information but the lady told me it was invalid or something & she can't do anything about it. Instructions is clearly stated on my printed copy and looks like she didn't even wanna do it.
I didn't have any problems with how opposite the actual bus looks like compare on the bus photos on their website, but man, the restroom was so dirty! I wasn't sure if they missed cleaning the restroom during the bus stop on Phoenix (mind you, it's an hour bus stop). Also, I am no diva but last time I traveled on this bus, it was questionable. I know we were like more than 50 passengers on the bus and one driver couldn't handle us all but I wished drivers would call the attention of some passengers who are obviously beyond their limitations. Too loud like they owned the bus.
Make sure too that when someone's announcing on the station about the next trip, it's clear. Like the microphone sounds was all choppy, you couldn't even understand a thing that passengers needs to get up and ask the security guards - who were, btw, all rude too! They were tired, we were all tired, but they shouldn't be acting all rude. We just wanted clear informations.
Please don't book your tickets using your credit card through Greyhound website. They have one of the worst payment gateways or the worst security measures to protect your data. My card information was stolen after booking tickets through their website. I ended up changing my cards. :(( Terrible experience!! Hope you guys avoid doing this!
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