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Dollywood
Dollywood
Overall Satisfaction Rating
3.70/5
  • 5 stars
    30
  • 4 stars
    18
  • 3 stars
    26
  • 2 stars
    8
  • 1 stars
    5
Based on 87 ratings submitted in the last year
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Dollywood

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Dollywood
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11 Dollywood Consumer Reviews

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Rated with 1 star
Verified Reviewer
Original review: June 10, 2019

I was excited going into Dollywood 'cause of all the wonderful talk, but what I experienced was not all that! The map was a little hard to read and when I asked a vendor where I was she didn’t even know what her number was so I continued to figure it out. Then I took my granddaughter age 2 1/2 to the rides and was ignored by two employees. When trying to get their attention they ignored me and my husband, there was one guy named Chuck that was Awesome. He was on the little kids rides. Thank you for your help. It was appreciated. He made sure they were safe! We did take a train ride and when they tell you about getting cole in your eye well they were right. Not only my family but others around me got showered also! Overall everything was very clean and enjoyable!

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Rated with 2 stars
Verified Reviewer
Original review: April 29, 2019

Very over crowded. It literally took us 2 half hours to get in to park. Line for rides was ridiculously long. Lines for food and drinks was long. Took 20 to 30 mins to get bnb through a line. We bought season passes at beginning of year and we hope this is not what the year is going to look like. Very disappointed.

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Rated with 1 star
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Verified Reviewer
Original review: April 29, 2019

Too crowded. Only got to ride 1 ride the whole time. Just flush your money and stay home. The crowd really ruined our day. Never going there again. One ride had 1 hour 20 min wait. Not doing it. Should be a limit on people allowed in the park. I mean use common sense people. Who can have fun like that. Kids don't like waiting. They have short attention spans. Terrible place to go. They really would get 0 stars but it made me put at least 1.

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Rated with 1 star
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Verified Reviewer
Original review: April 27, 2019

We arrived in the area to go to Dollywood around noon. We waited in traffic for an hour and were dismissed by city police to enter the normal way and told to go the back way which made us come in against traffic that was already flowing in from the normal entrance. There was a lady directing the large group of traffic, not acknowledging the back entrance traffic. We get parked and notice a large line for the tram to get to the park. If you’ve never been to Dollywood, be aware that you are not allowed to walk from the parking lot to the main entrance.

Park staff will stop you and make you get in line for a tram but will do little else in the way of actual work. We try to get in what we thought was the back of the line and were informed by the other park goers that the end was elsewhere. We apologized and moved to the end. There was no one in the vicinity that works with the park that was directing people to the next spot in line or any kind of communication or help. I’m highly disappointed with how today was handled. And we haven’t even gotten in the park yet and we’ve been in line for almost a half hour and nowhere near the boarding entrance.

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Rated with 3 stars
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Verified Reviewer
Original review: March 28, 2019

Hello I just visited Dollywood amusement park and waited almost an hour and a half for a kids ride because the attendant at the park took 10 minutes to seat and unseat each group. I believe in employment opportunities for all ages but when you waste my paid time because you are too old to be capable to run a park efficiently then you show no longer be employed in that area. Especially when the park closes at 6 PM and you already spend 2 hrs in lines for food. I like Dollywood and it was my first experience there but they need to improve these food and ride attendants! Thank you!

2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Jan. 7, 2019

My wife and I could not use our season passes to Splash Country and Dollywood Park in 2018 for personal reasons. I called 1.5.2019 to renew the passes for 2019 free like in the past. Two ladies told me there would be a charge if I renewed on 1.7.2018. I called today 1.7.2019 and was told there would be a charge of $55 for each of us. This is an outrage and a ripoff. Since we didn't use our passes, we were no burden to the park system, and had personal problem and should not have to pay again. Why RIP us off again! This is unfair and not right for you to fo us this way. Please help.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 28, 2018

My husband and I drove with our two adult children, their spouses and 6 grandchildren from Michigan to spend Christmas 2018 in the Smokey Mountains and go to Dollywood the day after Christmas. We were expecting a theme park so in that sense, we got what we were looking for. Tickets were pricey for what you got. Parking was $15 a vehicle (did not feel that was too pricey) the park itself was clean, the Christmas lights at night were amazing but the employees were all rude, unhelpful (I got screamed at for asking in one shop if they had any maps of the park). The food was was ridiculously pricey (8 hamburgers, 5 fries and no drinks $145).

Once I found a map (thank you to the person who dropped theirs on the ground because none of the employees there were going to give me one) I wondered why I bothered with the map. It was somewhat confusing like you needed a code to find where you were. A waste of paper (maybe that’s why they were reluctant to give me one). The lines were extremely long so we did not get to ride many of the rides but we knew being the day after Christmas it would be. Also, 99 percent of employees were not only rude and not willingly to be of service but they were slowww... Like, they didn’t want to be there and it was your fault they were having to work (which is true I guess).

Our favorite part of the whole day was the parade... IT WAS AMAZING!!! The lights were spectacular, it lasted about 15-20 minutes which was perfect. After the parade, that’s when the horror started... Everyone wants to leave right after the parade so they are ushering you out, not through an exit area but through this tiny little store (20,000 people through a tiny store).

I get the thought behind this (people having to pass through store may purchase something) but it was a nightmare. Not only was it unsafe by fire code standards but if there was a medical emergency because so many people were jam packed like sardines medical people could not get to the person needing medical assistance. Not a well thought out plan Dollywood! Shame Shame. That was our last thought as we left the place... Take our money but don’t care about our safety. Did we have fun? Yes. Would we drive 12-13 hours again to come back? No. I don’t think I’d drive an hour to return unfortunately.

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3 people found this review helpful
Rated with 1 star
Original review: Dec. 30, 2016

My family and I had season tickets for Dollywood theme park. Each time we went we weren't able to ride but a few things and the last time, Dec. 27, 2016, we arrived at 10:00 and one grandchild rode 2 rides by 2:30 and the other two kids and I rode 1 {one!} ride. We weren't able to buy food because of the long lines and had 1 drink each the whole time we also had some popcorn even with the rides so packed they were still letting in more people. Luckily we rode the trolley and didn't have to wait in the line to go through the Emporium which stretched far beyond the store entrance back into the park or our experience would have been much worse. We will never go to Dollywood again because it's not worth the amount of money for one ride and hours of waiting in line. I wonder if there is a limit to how many people can be in a building because of safety. Why isn't there a limit to how many people can be in a theme park?

10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 16, 2016

Very clean park and friendly people. Expensive for 1 day, but season pass is a great deal. Something for everyone--nature, history, fun, great food, amusement rides.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Aug. 16, 2016

Disney quality is always there. A little overpriced. Pretty self-guided. Nothing much added. Disneyland is wondering and nostalgic for me. However, I think it is pricing itself out of reach for many. The average family with children usually can't afford to stay on property.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 16, 2016

Great places to stay that are all within a few minutes of the park. Awesome, very clean, very friendly staff. Great breakfast and nice pools.

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Dollywood expert review by ConsumerAffairs

This park sits on 150 acres in the foothills of the Great Smoky Mountains. The park hosts about 2.5 million guests per year and is Tennessee’s most popular ticketed attraction.

  • Friendly: Dollywood’s stated values include making personal connections with visitors. For the last four years, it has received the Friendliest Park of the Year Golden Ticket Award.

  • Christmas event: Dollywood’s Smoky Mountain Christmas has won the Golden Ticket award for the Best Christmas Event every year since 2008. Each November and December the park is decorated for Christmas. The park has several holiday-themed shows, including an outdoor show where thousands of Christmas lights are synchronized to holiday music.

  • Shows: Dollywood’s live entertainment changes throughout the year, with different shows coinciding with different seasonal festivals. Shows range from bluegrass performances to magic shows. Dollywood has won the Golden Ticket award for Best Shows each year since 2009.

  • Craftsmanship: Throughout the park visitors can watch master artisans practice the crafts that have been practiced by people living in the Great Smoky Mountains for more than a century. Visitors can purchase craft items including pottery, wood carvings and blown glass.

  • Dolly Museum: Chasing Rainbows is an interactive museum that contains many of Dolly Parton’s costumes, including the wardrobe she wore in “9 to 5” and “Straight Talk.” Visitors can also see her numerous awards and learn more about her life.

  • Best for: Dollywood offers attractions that will appeal to everyone who enjoys traditional crafts, live entertainment and amusement rides. The park caters to families.

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Dollywood Company Information

Company Name:
Dollywood
Website:
www.dollywood.com
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