Comfort Inn

Stayed at the Comfort Inn in Ogden, Utah. Original booking through was for 26 Jun -1 July 22, but I left 1 day early on 30 Jun. Checked out at the desk and the gentleman said, "you're all set". I asked for a receipt and was told I needed to request it through the agency that booked the reservation. I told him that's a first and he said he was unable to print it. Of course, I had a rental car to return and a flight to catch so I decided I'd fix it when I returned. When I finally called and got the receipt, I noticed an additional day's charge. Called several times and desk clerk said the manager had to remove the charge and that she would be in soon.

Made a reservation hold one hour ahead of arrival while on road using my credit card- When we got to the hotel my husband took my cell phone showing our confirmation number. He wanted to use his credit card to make the payment. Keep in mind his last name is different than mine but again the front desk associate was given my confirmation number. We later discovered BOTH of our credit cards were billed for the stay. When I called to explain their error directly to the hotel, their response was that I never checked in and I wouldn’t be refunded. I reexplained and told them to check their security of in and out and they would see my husband and I were BOTH there. It was their error in booking a new reservation when my husband went in to initially check in-

Due to flight to work being cancelled I was stranded in Calgary very early, I needed to get a room for 4 days and like staying at the Comfort inn. When I got there I was a little stressed as it was 1030 am and check ins are 3 pm. After talking to Marilyn at front desk she let me get to my room and a great room at that but it was letting me in that made my day. I'm thankful for this person.

I have been a Diamond Member since 2007 and spend 250+ days a year exclusively at Choice Hotels. I booked three nights at the Comfort Inn in Leesville LA at least 3-4 weeks in advance. It is in my profile to always have the top floor (if available). When I checked in I was NOT greeted as a Diamond Member (not greeted as a Diamond member at least 90% of the time). I was booked on the first floor. When I asked why I was on the fist floor and if the top floor was available the front desk acted annoyed and said the rooms were assigned that morning. I checked in early (3:00). The parking lot was empty. I called Choice Hotels Corporate Customer Service. They called the hotel and said they would take care of it and the Manager would call me. I NEVER received a call from the manager.

I am a 74 year old male who was crippled in a bad accident about five years ago and primarily have difficulties walking any distance. I have a permanent handicapped placard. This is the third year that I had planned an extended stay at the Comfort Inn in Avon, Colorado. I arrived there on July 29, 2021. In the past, the staff and general manager, Sheri, were most helpful. This year they were surly and sometimes outright rude.

Room floor has big nasty spot. Sheets and bed covering had stains. Bed covering was torn. No one ever at front desk. You have to go find them. No towels available until afternoons. Trash containers in lobby and front door over flowing and next day still maybe a couple had been emptied but most still full. Washer and dryers not working at all signs on them and the ones we used did not work well.

Our 19 year old daughter was traveling with friends and was told she could not check in at an age under 21 due to some supposed teen suicide law. JR, the desk associate, was very rude and disrespectful. I am trying to contact the company but the website has been unhelpful. JR's supervisor is Scott ** according to JR but I can't verify that. Fortunately we found friends in the area to allow a couple of 19 year old young ladies to stay with them rather than sleep on the streets of OKC.

If you are in Louisville KY, and are staying at the Comfort Inn (Choice Hotels) on 4444 Dixie Highway, you need to read this. First red flag, the reservation was incorrect. Second red flag, the room was dirty, looked like no one vacuumed, the tv remote looked like it was never cleaned, and the supply for the in room coffee was never replenished. Third red flag, we had to hold the handle to flush the toilet. Fourth red flag, (the one that broke the camel's back), in the morning, we ran the water in the bathroom sink, a STRONG sewer smell overcame us. We then decided that enough is enough, so we left as fast as we could, while holding our noses shut. The room was way overpriced for the things we went through. We should have slept in the car instead. If there was ratings on this hotel from 1 to 10 we would have rated it a negative 5. We are preferred members of Choice Hotels and believe we should be treated accordingly.

We stayed at the Comfort Inn in Oakridge Tn. The room was clean. The hallway smelled like cigarette smoke. The A/C unit was very loud. The tub would not drain. The wall paint was peeling badly and I was overcharged and no one will help me. All I am getting is a run around. We will not be back.

Room was mid remodel. Probably not appropriate for rental. Carpets were gross, none of us would go barefoot anywhere. The walls were filthy. Food, and product stains all over the white/beige walls surrounding the sinks. Popcorn ceilings... black mold all over the inside of the toilet. I emailed photos of the questionable areas to the GW eryn, she replied with a List of excuses for the filth. I didn’t even bother arguing. Just said that we would never return. For $150 on a Tuesday... I feel like I should have at least been able to walk barefoot on the carpet.