Comfort Inn Reviews

We stayed at the Comfort Inn in Sault Saint Marie, MI. Room had drain issues in bathroom sink, side entrance door looked and smelled like an ash tray, hot tub grungy, staff taking care of breakfast area were not organized, lots of items ran out, biscuits cold, waited over 30 minutes for sausage gravy and still told they were working on this, staff rolled eyes and rude when I asked for silverware that was empty, coffee in first day so light in color it was more like tea….Not a good experience for the huge bill we had to pay for our stay.

My mom booked a nonrefundable room at Henderson Las Vegas Comfort Inn through a 3rd party. Unfortunately, she suffered a heart attack & can not make the trip now. After multiple calls to the property & customer relations, they all denied any kind of refund or credit. I understand it was no refundable room but clearly, this was something completely out of her control. In the future, we will do everything possible to AVOID booking any rooms with this hotel chain!

This was a horrible experience, we knew it was going to be rainy at Six Flags and booked a hotel with a pool and hot tub, the hot tub and sauna are in disrepair and out of order. That would be nice to know when I asked at time of booking. They waited until we unpacked to let us know we were getting moved to another room. The floors have trip hazards everywhere because they used cheap fake flooring made for light applications not commercial floors. The whole entire staff, but mostly the housekeeper who threw us out of our room lol. So we had a time limit to pack to be moved to another room also. Worst hotel ever!!!!

I have never been to a more disgusting hotel. They charged me two months before I arrived the guy behind the desk knew nothing he could not check us in until he called his boss. In another state. We had to wait 1520 minutes in addition to that we had no phone in our room. Wi-Fi did not work no pot no toilet paper holder no iron no cover to the ice bucket. The sheets were ripped. The power went in and out the person behind the desk nothing, I will never and I never stay at your hotel again and I will tell all my friends it is the worst hotel I’ve ever seen. There were other people that were very angry waiting for him to call The manager in another state just to check in. It doesn’t even deserve a one star, but you won’t let me send it without picking a star.

I reserved a weekend at the Comfort Inn, in Green Bay Wisconsin. I was flying home on that Monday. I will never ever stay in this hotel chain. As fast as I checked in, I checked to a whole different hotel. The room was very small. Nothing like the advertisement. It smelled so bad. A/C unit had mold building up in it. I used Clorox wipes to try and clean. Then the bathroom smelled strong of dog. Dog hair all over the room. Night stands, desk and TV stand. Dog hair on bed. I tried clearing but couldn't take it. Gross. I got a bad headache only 5 mins in this room. Children running wild in halls and pool area. No adult supervision. Checked into a different hotel. Less price and so beautiful, clean and fresh. Rooms big, very clean and fresh air. Never ever again. I received money back for one night, waiting for refund for next night and was charged the deposit. Worst experience ever. I found Wyndham are remarkable hotels.

I was scheduled to stay at the Comfort Inn & Suites Atlantic City North, a property under the Choice Hotels brand, from 7/5 - 7/9. I made this reservation via Hotels.com and had until 7/3 before 4PM to cancel the reservation without penalty. I live in TX - where Hurricane Beryl recently made landfall. Once I realized I was in the direct path of the hurricane, I reached out to Hotels.com to cancel the reservation. I was just a few hours outside of the cancellation window. They reached out to the hotel directly in the hopes of having the cancellation penalty waived given the hurricane...and learned the manager was gone for the day and the front desk clerk wasn't authorized to cancel without penalty. Hotels.com indicated they would call back the next morning to speak with the manager.

Hello, I normally go to an IHG hotel. Everywhere was booked. So, I had to book it with Comfort Inn. I'm sorry I did. I was told it would be just over 300 for the 2 days. To my surprise it was well over 400. Hotel fees over 125 dollars? Really? I've never in my 60 years of hotel stays paid that exorbitant amount in my life. Plus the continental breakfast is shoddy at best. It's the absolute worst I've ever had. Took one bite of those powdered eggs and over cooked sausage if you want to call it that. Trashed it. I've had better meals during Vietnam eating C-rats. The rooms were ok. Just Basic. I will never stay in a comfort inn ever again.

I stayed at the Comfort Inn and Suites in Shepherdsville, Kentucky in January of 2024. Upon arrival and check in I discovered my room had no heat. I went to the front desk and was informed that I could move to a room on the second floor, here comes the problem. I had just had back surgery early in the week and couldn’t climb stairs, the elevator was not working so I had to stay in the room with no heat and 1 extra blanket. I filed a complaint with headquarters and was awarded 20,000 points.

I accidently left my expensive leather coat at the Encinitas, CA, Comfort Inn Housekeeping denied keeping it although I know for certain it was there. Even after repeated tries, it was never returned to me! Avoid that company.

If I was able to give a lower number than one I would. We arrived on the 5th of April to the Comfort Inn in Beaufort SC. Upon entering our room there was a cockroach on the wall and remnants of food littered beneath the pull-out couch, which is where my daughter was to sleep. There were revolting stains on the curtains as well. When we went to complain there were no other rooms available. We had to run out quickly at 10:30 pm to find a store open to get supplies in order to sleep in the room. We bought garbage bags for our luggage so no other cockroaches would get in (if there were any more) and also picked up Lysol and bug spray. When we finally got the room debugged in order to finally sleep it was near midnight.