Comfort Inn Reviews

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About Comfort Inn

Pros
  • Good value for the price
  • Excellent breakfast options
Cons
  • Poor customer service experiences
  • Cleanliness issues in rooms

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Comfort Inn Reviews

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    How do I know I can trust these reviews about Comfort Inn?
    • 4,676,272 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Wendy increased rating by 3 stars.
    Contract & Terms
    After a positive interaction with Comfort Inn, Wendy increased their star rating on June 8, 2025.

    Updated review: June 8, 2025

    After review Comfort Inn has been working with me to make things right. Changed my stars to reflect my appreciation for their time and respect to make my situation right.

    Original Review: June 4, 2025

    I will never stay at a Comfort Inn or affiliates! I had a change of plans and tried to cancel but rebook at a different location. Guess I chose a no refund room, missed that when I booked! So basically Comfort Inn Boise kept $150 for a room that still has a week out to reserve, pretty sure they will fill that. Now I can understand a fee, but to keep $150 is ridiculous and unfair in my opinion and with a week out and not even a chance to reserve at a different location. Please read terms carefully or chance being robbed of a lot of money!

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    Response from Comfort Inn

    Wendy, we can sense your frustration with this. Please send us a private message with the full name on the reservation, the arrival date, and the hotel's state, along with the reservation holder's mailing address, email, and phone number. -Mei

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 31, 2025

    I have never stayed at a Comfort Inn before and will NEVER again stay at one. This place is disgraceful!!! From the old dirty rooms to the terrible customer service and lastly cockroaches. I usually read all the reviews and do my research before booking my hotels but this one is 100 percent false advertising. We stayed for 6 nights, the first night we arrived late and tired so we went straight to bed. The following morning we saw the room had broken furniture, the tub was clogged and toilet was leaking when we asked for a new room the front desk agent said they don’t switch out rooms a maintenance man would need to fix it. He was called and thankfully it was fixed however nothing was done about the broken furniture.

    Breakfast is disappointing, the lady working the kitchen area Paulette is extremely rude and unprofessional. How do you have someone working in the kitchen looking like she just rolled out of bed? Also she doesn’t wear gloves and doesn’t replenish the food. Hours are supposed to be from 6 to 9 on weekdays and 7 to 10 on weekends but she closed and opened whenever she wanted to. One day I asked for milk and she yelled at me because she was closing even though she still had 30 minutes before closing.

    The housekeeping staff is rude and always on their phone. One day they ran out of towels and we had to use little pool towels to dry up. Some towels aren’t even washed properly, they still have stains on them. It seems like there’s no manager on property because the employees are all on their phones and too busy talking amongst themselves instead of acknowledging you. The last day we saw cockroaches that were dead and the employees are too lazy to pick them up. DO NOT STAY HERE!!!! I don’t know how places like these are still in business. This location is in Panama City Florida on Jenks Street.

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    Response from Comfort Inn

    Hello, Laura. We read your comment and are disheartened to hear about the unpleasant experience you have gone through at one of properties. Your concerns are important to us, and we would like to escalate this matter. To proceed, please send us a private message with the hotel's address, date of arrival, and the name on the reservation. Additionally, kindly provide the email, phone number, and mailing address associated with your account. We will be waiting for your message. -Vilma.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed May 29, 2025

      I regret to say that I cannot provide a star rating at this moment. On May 23rd, I confirmed my stay for May 25-27 at Comfort Inn Suites Temple Medical Center in Texas. However, due to an unexpected flight rescheduling on May 25th, I was forced to cancel my reservation. I promptly called the hotel to inform them of my cancellation, and they advised me to reach out to Expedia as well. I did so and requested a refund, citing my airline's debacle as the reason for my change in plans. By the end of that conversation, I was assured that I would receive a partial refund, albeit minus a cancellation fee. A few days later, I began receiving troubling emails indicating that the hotel would not be issuing a refund, erroneously referencing my "husband's death." This was deeply concerning, as I do not have a husband, let alone one who has passed away. It became evident that there was a mix-up with another guest's situation.

      To clarify matters, I called Comfort Inn again this morning. Upon providing only my name, I was shocked to hear the representative accuse me of having spoken inappropriately to a supervisor, using extreme language that I would never use. I felt completely dehumanized by this unprofessional response. Despite my efforts to clarify the situation, the representative became increasingly impatient and rude, eventually hanging up on me.

      This experience speaks volumes about the customer service standards at Comfort Inn Suites. Such treatment is not only disrespectful but also reflects poorly on the establishment as a whole. I believe there is a critical need for comprehensive customer service training and a significant overhaul of their approach to guest relations. I cannot, in good conscience, recommend Comfort Inn Suites to anyone looking for a hospitable and respectful environment.

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      Response from Comfort Inn

      Hello Barbara. We appreciate you sharing your experience with your reservation and billing information. I would feel frustrated as well if I were you and would be glad to review this further. For assistance, please send us a private message with the full name on the reservation.

      If you are a Choice Privileges member, please include the mailing and email address associated with the account. We hope to hear from you soon. ~Fernando

      Punctuality & Speed

      Reviewed May 24, 2025

      Checking in was quick and easy and the workers were very attentive those 2 nights we stayed there. Breakfast had many varieties compared to some hotels we've been to, we might even come back this summer and visit some family.

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      Response from Comfort Inn

      Hello, Rebecca. We appreciate your kind words and preferences. We are happy to know you enjoyed your recent stay. Your comments help us to keep providing outstanding service and exceptional stays. We hope to have you at one of our properties soon. If we can be of any additional assistance, please let us know. Have a great day! –Vilma.

      Verified purchase
      Customer ServiceCoverage

      Reviewed May 19, 2025

      My husband and I stayed in room 325 on 4/25/25 at the Comfort in at 1113 East Dixie drive, Asheboro NC. This is the condition we found the room in. I felt like you needed to know this as this has the potential to be very dangerous. Lots of safety issues here. The bathroom vent was covered in dust. The hairdryer was greasy with hair on it but worst of all it barely works and when it did it smells like it is burning up. As you can see it is melted on the end of it. The trashcan in here also had not been emptied. The refrigerator was barely cold and you can see the amount of ice froze over in the freezer section. I also could not get the Keurig to work.

      The ceiling over the bed is water stained, and the sprinkler head is hanging out of the ceiling.

      Also, there is no light on the smoke detector so it may not be working. The mattress felt like we were sleeping on a bed of pebbles. The den section is rough. The lamp on the end table is very wobbly and the shade is torn up. The sofa was stained very badly. I have emailed **, GM numerous time with no response. On a good note the AC worked great! If at all possible, we would like to get a room credit.

      Thank you for attention on this,

      Hill

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      Response from Comfort Inn

      We can understand how concerning this must have been, and we truly appreciate the detailed account. To review this thoroughly, could you please share the booking details and your personal information? We’d like to follow up properly. -Kathy

      Resolution In Progress
      Customer ServiceStaff

      Reviewed May 4, 2025

      Took 10 mins to get someone to check me in. Went to take my grandkids swimming. They said we have to take our room towels which we did not have enough. Was told there’s a washer and dryer. Rude staff. Asked for syrup. The lady sighed, slammed her hands, got up. All over rude staff. No towels. Dirty sheets. I have video to prove no damage. Got 2 rooms cleaned before we left. It’s been know for this place to charge for damages. I will be calling the district or the highest person I can call to have this rectified. My grandson also cut his feet in the pool. Would not go back swimming.

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      Response from Comfort Inn

      What you described is truly frustrating, Gena, having your grandkids affected by this encounter, and we regret that cleanliness wasn't upheld, and you have to endure this kind of treatment. We're eager to get this escalated, knowing the incident your grandson experienced and the issues you had with your billing, so please PM us the hotel's name, exact address, date of check-in, and the reservation holder's name, email, mailing address, and phone number. We hope to hear from you soon. ~ Jean

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      Customer ServicePriceStaff

      Reviewed May 2, 2025

      I booked my room online with a guaranteed rate of $47 with a “refundable” $50 deposit, which you won’t know about until you check in. 2nd week a family of screaming, pounding, crying, yelling, slamming of doors moved in. This went on all day and through 3am. No one in that room spoke any English. I complained several times to staff and I was the one who caught attitude from staff. This went on for a week with hardly any sleep. Staff asked if I would like to change rooms. I have disabilities! Why do I have to move?! Needed to extend my stay. Staff helped me however, they booked in for another hotel which was non refundable of $1300. I brought it to staff’s attention and they just shrugged and said it was my problem now. I called the booking agent and told them I did not make this reservation. They said no problem, they will only authorize $375.

      In the meantime they took an additional $305, and advised if I dispute it they will charge an additional $75 a day until I remove the dispute. I had to close the account and get a new card. I had to replace 2 cards due to unauthorized charges made by this hotel. At one point I needed to be admitted to the hospital for 6 days for heart problems. I called choice hotels and asked if I could get a break on the hotel room since I wasn’t there. They said absolutely not and if I didn’t pay, my belongings would be on street. Problems with the fridge was reported to staff. Nothing was done until I came back From the hospital and had to throw away all my food. Again, advised staff and again just shrugged their shoulders. Got a printout of my charges during my stay. Increased my rate from $47 to $61 without advising me and my one account got overdrawn. Showed no $50 “refund as well.

      Advised them of my check out date and left, and was still getting charged hundreds of dollars. Domestic arguments went on all day and through the night, smell of pot lingering all over the place. Thought it was a nonsmoking building. Now it’s a nonstop battle of recovering my unauthorized transactions, forget replacement of my food and 100% do not count on that “refundable” deposit. Staff seems to be trained to not care about your health issues or your money or belongings. There you go, it’s your call.

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      Response from Comfort Inn

      Hello, Kristine. We understand billing issues are a pressing matter and regret we have left that impression at one of our trusted brands. My team and I want to report your recent experience with the parties involved. Please send us a private message with the hotel address, date of arrival, and name on the reservation. Please include the email address, phone number, and mailing address associated with your Choice Privileges account. We hope to hear from you whenever time allows. –Vilma.

      Profile pic of the author.
      Customer ServicePunctuality & SpeedStaff

      Reviewed May 2, 2025

      I checked in with my family after a 6-hour drive at the hyland, rochester hotel on 4/25/2025. It was very late at night, so we were exhausted. The next day we went to breakfast and back upstairs for a nap, before we went to suny geneseo to see my daughter's performance. My eldest daughter woke up yelling, yep bedbugs. I immediately went to the front desk with the bug in a napkin, was told no manager on the premises, and cannot switch rooms because they are all booked up. I ask to speak to someone in charge when someone arrives. No one contacted me, nor check on the room. No type of customer service.. There was no other hotel in the neighborhood with a room available, so we had no choice. No one called or checked on us, no apology, and no type of service showing that they had a ounce of care.

      The next day I went downstairs again and asked to be compensated.. I sent them photos and videos, and once again, no manager. We checked out the 3rd party, hotels.com, told them the situation, and they will advocate on our behalf. 48 hours later, I called the hotel, 'cause once again no one reach out to me. The rude front desk read off what they wrote and guess what not refund or any type of compensation. They stated they sent "Inspectors and found nothing wrong with the room", that there is no proof and they found nothing. I asked for this inspector report and said it's against guidelines. I have never been treated like this in my life. They are making the customer blame for the uncleanliness of their hotel.. I once again ask for a manager and am given the runaround.. I reached out to the main headquarters and filed a dispute with my credit card. I advise do not stay at this hotel.. Below are photos.

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      Response from Comfort Inn

      Hello, Jamile. We are disappointed we have left that impression. We want to report your recent experience with the parties involved. Please send us a private message with the hotel address, date of arrival, and name on the reservation. We would appreciate it if you attach your email address, phone number, and mailing address. We hope to hear from you whenever time allows. –Vilma.

      Reviewed April 26, 2025

      I was being generous with a 2. The mattress was terrible and they tried to bill us twice AFTER we paid for our stay and could not leave till manager came in at 8, when they arrived at 8:39. Unbelievably bad.

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      Response from Comfort Inn

      Hi, Tim. Thank you for sharing your recent hotel experience. We regret to hear about the poor condition of the mattress and the service offered during your stay. Please send us a private message with the hotel's address, arrival date, and the full name on the reservation. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. We'll be waiting for your message. -Zaira

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      Staff

      Reviewed April 12, 2025

      I stayed at the Comfort Inn & Suites at Carrier Circle in East Syracuse, and I was genuinely impressed with the experience. The hotel was spotless from the moment I walked in — everything looked and smelled clean and fresh. My room was spacious, well-kept, and extremely comfortable, making it easy to relax and get a good night’s sleep. I also really appreciated that the hotel is pet-friendly — it made traveling with my furry companion so much easier. The breakfast was fresh, well-stocked, and offered a good variety of options to start the day off right.

      What truly made this stay special was the staff. Everyone — from the front desk to housekeeping — was incredibly kind, calm, respectful, and professional. The people at the front desk even helped carry my luggage all the way to my room when I arrived, and when I was leaving, they walked with me through the snow to my car, making sure I was safe and okay. They treated me with such warmth and care — like a father — and it meant so much. I would absolutely recommend this hotel to anyone visiting the Syracuse area and would gladly stay here again.

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      Response from Comfort Inn

      Thank you so much for your thoughtful and heartfelt feedback, Bull. We're thrilled to hear that your stay was such a positive experience—from the cleanliness and comfort to the kindness and dedication of our staff.

      It's also wonderful to know your furry companion felt welcome, too. Your kind words about the team mean a lot, and we'll make sure to pass along your appreciation. We'd be honored to welcome you back anytime in the area. -Mei

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      Comfort Inn Company Information

      Company Name:
      Comfort Inn
      Website:
      www.choicehotels.com