Comfort Inn Reviews

Original Review: June 4, 2025

I will never stay at a Comfort Inn or affiliates! I had a change of plans and tried to cancel but rebook at a different location. Guess I chose a no refund room, missed that when I booked! So basically Comfort Inn Boise kept $150 for a room that still has a week out to reserve, pretty sure they will fill that. Now I can understand a fee, but to keep $150 is ridiculous and unfair in my opinion and with a week out and not even a chance to reserve at a different location. Please read terms carefully or chance being robbed of a lot of money!

Breakfast is disappointing, the lady working the kitchen area Paulette is extremely rude and unprofessional. How do you have someone working in the kitchen looking like she just rolled out of bed? Also she doesn’t wear gloves and doesn’t replenish the food. Hours are supposed to be from 6 to 9 on weekdays and 7 to 10 on weekends but she closed and opened whenever she wanted to. One day I asked for milk and she yelled at me because she was closing even though she still had 30 minutes before closing.

The housekeeping staff is rude and always on their phone. One day they ran out of towels and we had to use little pool towels to dry up. Some towels aren’t even washed properly, they still have stains on them. It seems like there’s no manager on property because the employees are all on their phones and too busy talking amongst themselves instead of acknowledging you. The last day we saw cockroaches that were dead and the employees are too lazy to pick them up. DO NOT STAY HERE!!!! I don’t know how places like these are still in business. This location is in Panama City Florida on Jenks Street.

To clarify matters, I called Comfort Inn again this morning. Upon providing only my name, I was shocked to hear the representative accuse me of having spoken inappropriately to a supervisor, using extreme language that I would never use. I felt completely dehumanized by this unprofessional response. Despite my efforts to clarify the situation, the representative became increasingly impatient and rude, eventually hanging up on me.

This experience speaks volumes about the customer service standards at Comfort Inn Suites. Such treatment is not only disrespectful but also reflects poorly on the establishment as a whole. I believe there is a critical need for comprehensive customer service training and a significant overhaul of their approach to guest relations. I cannot, in good conscience, recommend Comfort Inn Suites to anyone looking for a hospitable and respectful environment.

Also, there is no light on the smoke detector so it may not be working. The mattress felt like we were sleeping on a bed of pebbles. The den section is rough. The lamp on the end table is very wobbly and the shade is torn up. The sofa was stained very badly. I have emailed **, GM numerous time with no response. On a good note the AC worked great! If at all possible, we would like to get a room credit.

Hill

In the meantime they took an additional $305, and advised if I dispute it they will charge an additional $75 a day until I remove the dispute. I had to close the account and get a new card. I had to replace 2 cards due to unauthorized charges made by this hotel. At one point I needed to be admitted to the hospital for 6 days for heart problems. I called choice hotels and asked if I could get a break on the hotel room since I wasn’t there. They said absolutely not and if I didn’t pay, my belongings would be on street. Problems with the fridge was reported to staff. Nothing was done until I came back From the hospital and had to throw away all my food. Again, advised staff and again just shrugged their shoulders. Got a printout of my charges during my stay. Increased my rate from $47 to $61 without advising me and my one account got overdrawn. Showed no $50 “refund as well.

Advised them of my check out date and left, and was still getting charged hundreds of dollars. Domestic arguments went on all day and through the night, smell of pot lingering all over the place. Thought it was a nonsmoking building. Now it’s a nonstop battle of recovering my unauthorized transactions, forget replacement of my food and 100% do not count on that “refundable” deposit. Staff seems to be trained to not care about your health issues or your money or belongings. There you go, it’s your call.

The next day I went downstairs again and asked to be compensated.. I sent them photos and videos, and once again, no manager. We checked out the 3rd party, hotels.com, told them the situation, and they will advocate on our behalf. 48 hours later, I called the hotel, 'cause once again no one reach out to me. The rude front desk read off what they wrote and guess what not refund or any type of compensation. They stated they sent "Inspectors and found nothing wrong with the room", that there is no proof and they found nothing. I asked for this inspector report and said it's against guidelines. I have never been treated like this in my life. They are making the customer blame for the uncleanliness of their hotel.. I once again ask for a manager and am given the runaround.. I reached out to the main headquarters and filed a dispute with my credit card. I advise do not stay at this hotel.. Below are photos.

What truly made this stay special was the staff. Everyone — from the front desk to housekeeping — was incredibly kind, calm, respectful, and professional. The people at the front desk even helped carry my luggage all the way to my room when I arrived, and when I was leaving, they walked with me through the snow to my car, making sure I was safe and okay. They treated me with such warmth and care — like a father — and it meant so much. I would absolutely recommend this hotel to anyone visiting the Syracuse area and would gladly stay here again.