Comfort Inn Reviews
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About Comfort Inn
- Good value for the price
- Excellent breakfast options
- Poor customer service experiences
- Cleanliness issues in rooms
Comfort Inn Reviews
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- 4,936,196 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 24, 2026
Got this room for Comicon. Expedia had an error and cancelled. This hotel wouldn't sympathize, wouldn't refund, wouldn't give me a room, and made me eat the $400 that I lost through them. They are not kind people, don't care about their customers, and only care about the bottom line. I travel through Expedia all the time, there is nothing they can do to help me either. FIND SOMEWHERE BETTER THAT CARES ABOUT THEIR CUSTOMERS.
Hello Alex, we sincerely apologize for the frustration and disappointment caused by the issues with your reservation and the lack of assistance you received. This is not the experience we want for our guests, as guest satisfaction is our priority. We'd like to look into this further. Please send us a private message with your booking details, along with the phone number, email address, and mailing address associated with your Choice Privileges account. We look forward to hearing from you. ~Salvy
Reviewed July 20, 2026
Upon checking in was told the elevator does not work. I explained that I had booked a mobility issue room and needed 1st floor if elevator broken. They denied. My 81 yr old mother had to be aided every time we took stairs. After 2 days of our 3 day stay she could no longer use stairs so we checked out. This hotel was dirty, shopping carts with trash in front of side entrance door, workers barely spoke English and difficult to communicate with. All I'm asking for is a credit for the 1 night we had to leave early.
Ronda, it's concerning to hear that the accommodations you expected for your stay were not available upon arrival, especially given your mother's mobility needs. A non-functioning elevator can certainly create significant challenges.
Please send us a private message with the full name on the reservation, arrival date, and the hotel's exact address. Additionally, include the reservation holder's mailing address, email, and phone number. -Mei
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Reviewed July 17, 2026
We stayed at this so called 3-star Comfort Inn in Westampton, New Jersey from July 4 through July 6, and it was one of the worst hotel experiences I've ever had. It was a total disaster. From the moment we arrived, the stay was a nightmare. The property was poorly maintained, cleanliness was unacceptable, and the room did not meet even basic expectations for comfort or hygiene. The overall condition of the hotel made it difficult to relax or enjoy our trip. We were made to take towels to the lobby just to exchange it. Of course no room service!!
The service was equally disappointing. Staff including so called General Manager, Dax, were not helpful in resolving our concerns, and we felt that our complaints were not taken seriously. For the price we paid, we expected a clean, safe, and comfortable stay, but unfortunately, that was not what we received. We experienced broken refrigerator, Microwave, Elevator that stinks, and a lobby that is not guest accommodating. This hotel should be rated a 1 star than a 3
I cannot recommend this hotel to anyone looking for a pleasant experience. I strongly suggest that management address the cleanliness, maintenance, and customer service issues before expecting guests to return. Worst of all, there was overbillings at rates and nights that we were not even in the state. I would not stay here again and would encourage travelers to consider other hotels in the area
Hello, James. We sincerely regret the unpleasant experience you have gone through. Cleanliness, exceptional service, and high-quality accommodations are part of our top priorities. My team and I would like to report on your experience immediately; please send us a private message with the name on the reservation, along with the email, phone number, and mailing address associated with your Choice Privileges account. We appreciate your time and will be waiting for your response. -Vilma.
Reviewed July 7, 2026
Caldwell, Ohio, is one of the best hotels I've ever stayed at. The management and staff saw to our every need and then some. I look, in the future, to staying there again and would not even consider staying elsewhere in the Caldwell area.
Clay, thank you so much for your wonderful feedback! We are absolutely delighted to hear that your stay was one of the best hotel experiences you've ever had. It's especially rewarding to know that our management team and staff were able to anticipate your needs and made your visit so memorable. We're honored that you would choose to stay with us again and that we've become your preferred hotel in the Caldwell area. Hoping to welcome you back and create another outstanding experience. -Mei
Reviewed July 4, 2026
Stayed at Comfort Inn in Sydney Nebraska… I used their washer; it stopped working, and I contacted a young lady at the from desk. Let her know there was something wrong with their washer. She didn’t know how to help me… said she was new. So a gentleman AJQ, came into the laundry room. He stayed with me till the machine started working again. He left. At the end, when the machine stopped, my clothes were soaking wet. I decided to put in dryer. My clothes did not dry even after I put more money in, hoping they would dry. They did not. I informed the lady and AJQ. I asked to talk to the manager. Was informed she would be in tomorrow morning. AJQ did refund my money but I was very happy. I did speak with the manager and let her know of my situation. She offered to dry my clothes but it would have been helpful when it happened.
We ended going to Cabela to purchased some clothes because the soap did not completely wash out. I am unhappy with whole event because of the inconvenience. The manager did give us some reward points and AJQ did what he could help. I had to tell them to put a sign on door to let people know the washer was not working.
Lorraine, we're sorry to hear about the inconvenience you experienced during your stay, especially having to deal with malfunctioning laundry equipment and the added expense of purchasing replacement clothing.
Please send us a DM with the hotel's address, arrival date, and the name on the reservation. Also, to locate your Choice Privileges account, please add your profile's mailing address, phone number, and email address. We'll be waiting for your message. -Zaira
Reviewed July 1, 2026
I stayed at Owensboro Kentucky hotel. It smelled like mold, had old furniture piled in halls and had someone clothes hanging in closet.
Hello, thank you for bringing this to our attention. We are concerned to learn about the conditions you encountered during your stay in Owensboro, including the mold odor, furniture stored in the hallways, and personal belongings left in the room closet; this is not the type of experience we want for our guests. Please send us a private message with your stay details, including your full name, phone number, and email address, so we can review your concerns further and address them. -Kathy
Reviewed June 27, 2026
Comfort Inn 2075 Barrington Road Hoffman Estates IL. We had a missed connection at O'Hare as a result of the airline and had to be put up somewhere. The airline arranged the hotel and ride there. The accommodations were adequate clean and quiet. The staff however was quite good. We would like to thank ** who was on at night and ** when when we checked out. Both were quite personable and good representatives for the Inn.
We’re glad to hear our team helped make a stressful situation more comfortable, Paul. Your kind words mean a lot.
To share your kudos with the right associates, please send us a private message with the date of arrival and the name on the reservation. We’ll be happy to pass this along. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. We'll be waiting for your message. -Zaira
Reviewed June 19, 2026
DON'T STAY HERE!!! Our experience was a 1 out of 10. We were there in the area due to a last minute family emergency that required us to be close to family in the area. After a 6hr drive, we arrived, checked in and noticed the emptiness of the hotel, the water in the lobby container looked dirty and the floor wasn't really clean. It was noticeable, for it to be 330pm there's no reason for the area to look unclean. We got to our room, kinda refreshed from traveling, I put my little one on some footies when they took off their crocs. We had been there about 20 mins and I came out the bathroom and noticed my little in the bed and the bottom of their footies were filthy and moist. I thought had they spilled something from the sippy cup and stepped in it but they were still in our cooler.
I checked the floor looking for wet areas. That's when I found moist spots along the wall/carpet areas and between the bed carpet space. There was crumbs, dirt, popcorn kernels, cleaning sprayed that had dried along with wall spaces. The room was unclean!!! I began checking other spots in the room. Microwave, counter space crumbs, sticky residue, the desk chair had some sort of yucky film on it, rusted, unclean, clusters of dust in the air vents, white, flaky spots all on the lounge chair. I smelled too and was broken.
I literally took a towel wiped the floor and YUCK 🤮 INSTANT BLACK AND BROWN FILTHY ON THE TOWEL. The shower had hair in it, dried soap, it made bubbles when I turned on the shower, the handle was rusted and needs replacing. Under the bathroom counter it was dusty, I took all of this along with pictures to the front desk and discussed my issues. She asked if we'd like another room, I stated yes. She never apologized for the uncleaniness of the room. She said I can put you on the 2nd floor. I said I need a first floor room close to the main exit due to issues with leg and foot. I was told none were available. We went upstairs and the room I was shown was also dirty. Visible lent balls, dog hair on the TV stand and it smelled so unclean. I said, "No this is unacceptable, how do you think this is ok for your guests? Can you call the manager and request a refund or discount?"
We left to tend to family, I called asking about a refund or discount. The previous front desk clerk never wrote down my information nor complaint, the manager was then called and he refused to provide a discount or refund. He said on the phone there was nothing he could do. After driving back by the hotel to see if the hotel was full, there was 7 cars on the property. There was rooms 100-110 on the first floor. The hotel needs revamping and damaged items need to be replaced. If there's no one to clean properly, contract a cleaning service to do it. Charging someone $145.00 a night for an unclean room is absolutely ridiculous and robbery. Poor housekeeping manners. Who knows what all that filthy was in that room. I will be submitting a full report with proof to the Texas DHSH . This is unacceptable and have never experienced this at other Comfort Inn locations.
Kimber, this is incredibly concerning to read, especially after a long trip and during a family emergency. No guest should have to face such conditions, and the experience you described is deeply disappointing. Please send us a private message with the hotel's address, arrival date, and the name on the reservation. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. We'll be waiting for your message. -Zaira
Reviewed June 14, 2026
This is for the Comfort Inn in Bathurst. Very disappointed. Room was just ok. We went down for breakfast at 7 am. Nothing was set out. Asked the desk help. Apparently the worker was late. We are now 20 minutes late and to prepare the food probably looking at another hour. Totally unprofessional. It was the worst time and the lady for the Comfort Inn in Bathurst.
Hi Rhonda, thank you for bringing this to our attention. We understand how important breakfast is to start your day, and we’re sorry the standard hours were not met due to the staff arriving late. Please send us a private message with the hotel address, your arrival date, and the name, email, and phone number on your reservation so we can look into this further. We hope to hear from you soon. ~ Criz
Reviewed June 6, 2026
The room was very nice, clean, and comfortable, and the breakfast was excellent. However, what truly made our stay memorable were the three outstanding young ladies working here: Mary, Gabrielle, and Yanna. During our trip, we met many wonderful people, but these three stood out above everyone else. Their friendliness, professionalism, and genuine warmth made us feel welcome from the moment we arrived. They consistently went above and beyond and always greeted us with a smile. Comfort Inn deserves tremendous credit for having such exceptional employees. Mary, Gabrielle, and Yanna transformed what would have been a very good four-star stay into a ten-star experience. They are a tremendous asset to your hotel, and we hope their hard work and dedication receive the recognition they deserve.
Thank you so much for sharing this wonderful feedback, Wayne! We’re really glad to hear that your stay was comfortable and that you enjoyed the breakfast, but what stands out most is how Mary, Gabrielle, and Yanna made such a lasting impression.
We’ll be sure to recognize them for their outstanding service, as team members like them truly make a difference in the guest experience. Your kind words mean a lot, and we appreciate you taking the time to highlight their efforts. -Kathy
Comfort Inn Company Information
- Company Name:
- Comfort Inn
- Website:
- www.choicehotels.com