Consumer Complaints and Reviews
The site found a room for me at the guest lodge in Yakima, WA and upon arrival there was no room. On calling them they said that there was no refund. I had the motel authorize a refund and they then charged me for Second room which I did not ask for. There is no refund and there has never been a room. After numerous calls they said "you made a second reservation and there will be no refund" as I was a no show. I stayed at the holiday inn across the street after the first experience. Why would I make a second reservation when they burned me for the first? Besides I had a room across the street.
I was trying to make reservations for my son to meet with me in Miami Beach for a family reunion. A friend recommended CheapRooms.com. I was tight with money so the website sounded good. When I got into the website, like other travel websites, I put the dates of Aug. 3rd arriving, August 8th departure. As I was looking at rates, a rate off catches my eye for the Ocean Surf Hotel. I pressed select, went into the hotel information and again plotted the dates in the little calendar. When my confirmation number appeared, the dates were different, so without changing the webpage, I called the 1800 number for Cheap Rooms and spoke to some Jay ** who called the hotel and there was no manager available to fix my reservation.
He assured me saying, "Call me tomorrow and I will call the hotel and negotiate with the hotel manager. I am 200% sure we can fix this." He explained to me that the dates reverted back to the closest availability. Later that day, I was uneasy with what happened. I felt that I had gotten cheated since this was a non-refundable reservation and conveniently, there was nobody available to help me. I called again, spoke to Laura who could not find anybody to help. Then I spoke to Linda after that and finally with a supervisor, Jennifer who finally let out the truth. It was my problem because I decided to make my reservation online and I chose the hotel and the dates. "Please find the hotel you want and call the hotel yourself."
These cheap rooms, cheap hotels, priceline, their customer centers are in India. When you have a problem you call for help; they are trained to beat around the bush to calm you but can't solve the problems. They do not understand you and you do not understand them. Finally, I said, "But Jay and Laura said they were going to help me fix this." The supervisor said, "There is nobody here with that name, so you need to call the hotel and see if the manager can help you." I lost $370. I am hoping the hotel can help me. Never again would I use CheapRoom.com. It is a scam.
I booked a hotel room stay in Santa Barbara, CA through their website, on 6/21/2010. I had to cancel it due to a family matter and I canceled on 6/25/2010. I followed their cancellation policy and they never refunded my money back on my credit card for the total of $656.04. I had my credit card dispute it and there was nothing done to get my money back. Now, i want to further report them. I fought over the phone with them over and over again and they would tell me that they will refund my money which was never done. It's either I'm going to take them to civil court or receive some help from consumer affairs. I also have a cancellation itinerary number that I can give you to further process this complaint.
I made a reservation through cheaprooms.com, gave my information and credit card number and then heard nothing. When I called the number provided on the website for cheaprooms.com, I was speaking with Imalda at Hotels.com. She said she could only speak for Hotels.com and that I had no reservation with them, but she couldn't confirm what the status of any reservation was with cheaprooms.com. When I asked her why the 800 number on the cheaprooms.com web site was actually the number for Hotels.com; she said she didn't know. Later she said her supervisor tried calling the same number and reached cheaprooms.com, and that I should redial. She promised that if I didn't reach someone with cheaprooms.com when I redialed, I could speak with a supervisor. I dialed the number again, and, of course, reached Hotels.com again. This time I spoke with someone named Sara who said she could assure me that there was no reservation either at Hotels.com or cheaprooms.com.
When I asked her why Imalda hadn't been able to confirm that I had no reservation through cheaprooms.com, she said she couldn't answer for other people. My concern was making another reservation and then being charged twice (once through cheaprooms.com and once through Hotels.com) since there are strict conditions regarding cancellation. I never could get a clear answer as to why the 800 number on the cheaprooms.com website dials to Hotels.com, nor why one person (Imalda) said she couldn't confirm that I had no reservation through cheaprooms.com while the other agent, Sara, said she could indeed confirm for me that I had not made a reservation through either entity. I'm afraid this could lead to 'double dipping' in terms of making the reservation twice, and then charging the customer twice. Also, the second woman, Sara was rude and basically hung up on me when I pressed her as to why the first person gave me a different story about what she could confirm and about the 800 number.
CheapRooms.com Company Profile
- Company Name: