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Celebrity Cruises

Celebrity Cruises
Overall Satisfaction Rating 2.73/5
  • 5 stars
    14
  • 4 stars
    4
  • 3 stars
    5
  • 2 stars
    0
  • 1 stars
    22
Based on 45 ratings submitted in the last year
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Celebrity Cruises Reviews

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Rated with 5 stars
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Verified Reviewer
Original review: April 11, 2020

I've been on Celebrity Reflection (2 wk Caribbean) and Solstice (Alaska) and both were amazing all the way around and I really went all out on everything being my first vacay in like 10 years (other than local weekend gigs). The crew was awesome, extremely helpful, room servants were the best (I tipped extra), were there 24/7 if needed, food was great, amenities were awesome (I got several massages, gym workouts with a PT and shows). They had all sorts of nightlife, clubs and bars, had a putting green, super giant big screen TV, art auctions (got several amazing deals), casino if you into that - gosh what didn't they have... That is the question. I would highly recommend them - and Celebrity is a bit more upscale and posh with the clientelle too, but they can sure party it up just the same.

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Rated with 5 stars
Verified Reviewer
Original review: April 7, 2020

First, the embarkation process on this 16-day cruise was the most organized and simple process I've been through, and I've been on at least 8-10 cruises. We arrived early and expected to wait in a long line for the designated check-in time, however, they went ahead and allowed us to start early. We couldn't go to our room immediately, but had plenty of areas to explore. Second, every staff/crew member was friendly, professional, helpful and seem to really care about our comfort.

There was always enough food available at all times and could even order room service if wanted or needed. Most of the excursions sold out pretty quickly, however, you could be placed on a wait list and this worked out for us on one particular excursion which pleased us very much. Would suggest ordering excursion prior to sailing as the prices are a bit cheaper. There was plenty of on-board activities for anyone who wanted to participate, and they looked pretty fun for all ages. My favorite activity was the ceremony to mark the crossing over the equator, crew and passengers had a great time. Disembarkation was also very organized and the buffet was open so you could eat while awaiting your turn to depart. We had a balcony room and loved it, however, the rooms with a window only looked nice too as the window was quite large.

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3 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 5, 2019

    Our seven day July Alaskan cruise, was wonderful. Be prepared to be in a T-shirt or have a jacket, the weather changes drastically. It was some of the most magical, majestic, awesome, all inspiring moments an eye, mind and body could experience with nature. I was moved to tears experiencing glaciers, whales and bald eagles. Be ready to walk a lot, be prepared for crowns getting on and off the ship, and be prepared to gain a few pounds from the wonderful food.

    8 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 1, 2019

    Good food, good accommodations, and service. We were 3 couples traveling together and wanted a table for 6. Celebrity sat us with another unrelated couple which was a bit uncomfortable and the table was located by the service areas. Fortunately, they were able to change our table location and the other couple stayed and sat with other people. We were not able to do a tour due to our age which was ridiculous - we were told it was the insurance company that did not allow it. The fact that we were very active individuals who were more like 50 year olds than 70 did not matter. I now know to check on this with Celebrity.

    8 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer
    Original review: July 30, 2019

    Our last cruise was in Feb. 2019 on the Celebrity Edge, a brand new ship. Loved everything about the ship, the service and the amenities. Highly recommend! The state rooms were redesigned to include the veranda, which makes the room larger will keeping the feeling of a veranda. The restaurants were amazing and were of all different types and food offerings. We couldn't get to every restaurant because there were so many. The spa is beautiful, fully equipped with its own pool. Enjoyed all the entertainment offered on board, from musical productions, movies, comedy shows, etc. There is a deck extension that moves up and down the outside of the ship. It was used for entering/departing the ship on a lower level, a bar on another level and a restaurant on a different level. Very cool. The ship itself is stunningly beautiful!

    6 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: May 1, 2020

    Called Celebrity 3/19 to cancel cruise 5/22. Told no cash back only credit. Cancelled cruise and got credit. Saw info 4/5 that they were refunding cruises with cash starting March 6. Our cruise had been cancelled and they refused cash back. They refused to talk to us. We sent an email and then got call back. Even though they lied to us 3/19 by not telling us they were giving cash back on cancelled cruises (as of 3/6), they refused us a cash refund. So they cheated us by withholding information. Our cruise was cancelled 7 days after we cancelled 3/17. If they had told us they were giving cash back we would have waited to see if they cancelled our cruise.

    4 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: April 9, 2020

    Paid internet onboard is crappy at best - we witnessed an employee advising a passenger to sit next to her cabin door to access internet after she complained the access in the cabin was almost nonexistent. :-(

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    Rated with 1 star
    Verified Reviewer
    Original review: April 6, 2020

    My wife and I were scheduled to sail on Celebrity Edge on March 15, 2020. Because of multiple deaths on other cruise lines and the worsening epidemic, Celebrity offered a "Cruise With Confidence" program, in which you could cancel your cruise up to 2 days before the scheduled date and receive credit for a future cruise. That cruise HAD to be taken by 12/31/2021 or Celebrity would pocket ALL of your money, with no value received. It was the ONLY offer, so we took it. At this point, Celebrity was still planning to cram thousands of passengers onto their ships and sail as scheduled... an obviously reckless decision.

    A few days later, Celebrity FINALLY decided to cancel all cruises, offering FULL REFUNDS and/or a 125% FUTURE CRUISE BONUS to those passengers "inconvenienced" by the cruise cancellations. I contacted Celebrity and asked for the same offer since my cruise had been canceled. The only difference is my wife and I made the correct decision to cancel a few days before Celebrity FINALLY got around to it. CELEBRITY HAS REFUSED, SAYING THE "CRUISE WITH CONFIDENCE" OFFER IS ALL WE'RE GOING TO GET!!

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    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 6, 2020

    Clean as a pin with phenomenal accommodations on the 'balcony' deck. Great gourmet food, but as we've come to expect after years of cruising on different lines, a bit on the pricey side. But you get what you pay for. We are going to Alaska in August if it's a go.

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    Rated with 4 stars
    Verified Reviewer
    Original review: April 5, 2020

    Very good cruise line, in line with others like Princess and Royal Caribbean. Great food and entertainment, but a little higher priced. They started trend on drink packages that makes their base price higher. I'm not in favor of these drink packages.

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    Celebrity Cruises author review by ConsumerAffairs

    Celebrity Cruises combines modern luxury with a contemporary cruise experience. Founded in 1986, Celebrity Cruises merged with Royal Carribean in 1997 and has grown to a fleet of 11 ships providing trips to destinations throughout the Bahamas, Bermudas, Carribean, Europe, Alaska and more.

    • Personalized service: Celebrity Cruises excursions are staffed with a ratio of one staff member for every two guests, which allows for a personal touch in guest service.

    • Cruisetour experiences: Cruisetour experiences are cultural immersion-style cruises that sail to numerous ports worldwide like Mt. Fuji in Japan, Bangkok in China, Mystery Island in Vanuatu and hundreds more.

    • Overnight excursions: Celebrity Cruises offers "Evening Around the World" that lets guests experience a night spent at some of the ship's ports of call instead of aboard the ship.

    • Spa treatment: An onboard spa is available on Celebrity Cruises, in addition to the relaxation and health-focused Take Care of YourSelfie experience.

    • Family fun: While sometimes considered an adult cruise line, Celebrity Cruises also features on board programs designed for children and youth; the programs are aimed at guests ranging from toddler age to the teenage years.

    by ConsumerAffairs Research Team

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Celebrity Cruises Company Information

    Company Name:
    Celebrity Cruises
    Year Founded:
    1990
    Address:
    1050 Caribbean Way
    City:
    Miami
    State/Province:
    FL
    Postal Code:
    33132
    Country:
    United States
    Phone:
    (800) 647-2251
    Website:
    www.celebritycruises.com