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My son got a haircut on Catalina Island and was denied re-boarding by crew stating he was not the same person and that the person with his carnival boarding card was an infant. This was insane and turned into a complete nightmare!!! Then because I was upset I was told I could not board either and my other son had to stay in the ship with my daughter like I had no say. Then when I demanded my son get off and my luggage the sheriff was called to further humiliate and embarrass me. STAY AWAY from Carnival!!! This is a major problem that cost me a lot of stress and additional money for hotel stays because we had to stay on Catalina Island until our flight four days away!!! Horrible cruise line and they do not care at all!!!
Group trip was planned for Sept./16/2017, but due to a hurricane I was unable to take the trip. My lights were out for over 5 days and had a lot of cleaning to do after. I have called and tried writing to Carnival and did not get any results. Most of the group have receive credits on other cruise. This is not my first traveling with Carnival. I will like to get a credit to put on another trip. My group booking no. was ** Carnival Sensation. This was to be 5 days booked by Pro Travel Toni **, State Room U184. My VIFP CLUB # **. You have my e-mail on file. I get month advertisements and the mail. Hope to hear from you soon.
We were very excited to attend this cruise. Unfortunately, it was very dirty and even after complaint to guest services, there was only a superficial cleanse and nothing else done. Their sheets were yellow stained, the beds weren't made when we arrived. The carpet and bathroom was dirty. After returning from the cruise I called and sent join picture to complaint and I was told there's nothing they can do. This is unacceptable, anyone thinking of going on a cruise should Absolutely Avoid Carnival!!!
I am motivated to rate this because I am having a problem with another line, which I have booked but not yet cruised on. Already they completely changed the itinerary for the worse. Made me appreciate Carnival, which I have cruised with twice. Carnival Valor, out of San Juan, and Magic out of Galveston. I like their food, both buffet and dining room. I also like their website, which is fairly easy to navigate. They just seemed efficient, fair to cruisers, had great staff, and had a real fun vacation vibe. I have another cruise booked with Carnival in October, and look forward to it. If things go as smoothly as before, I will be happy.
I booked a three-day cruise to Ensenada from Long Beach. The first night, a Friday, I was bitten by bed bugs. By the next night, I was bitten so many times all over my body that I could not sleep. Finally, at six a.m., I complained. I was told the room would be checked for insects and I was given a tube of anti-itch cream. By Sunday night, they said they found no bugs in my room, but they transferred me to another room. As it was on a lower deck with the sounds of splashing water everywhere, I declined. After the trip, I wrote to Carnival and reported the problem and produced six of twelve pictures of dozens of bites all over my legs and asked for financial compensation. Two days later, I received an email saying that my request for compensation was rejected because, it said, an inspection of the room showed no evidence of bed bugs. If you hate the thought of sleeping with bed bugs, especially on a vacation, you will find another cruise line.
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This was our first cruise with Carnival after being on multiple cruises with another cruise line. We wanted to love Carnival as we now have children and they have the most sailings near to where we live, Port Canaveral. Our trip started with noticing a foul odor in our room. Housecleaning cleaned it, but the smell persisted. My daughter had a nighttime cough and I had headaches that seemed to rectify themselves when out of the room.
On the 6th day of our cruise, we walked into our room after a day at port to discover our bathroom floor was completed folded with sewer sludge. Both were drains flowing (shower and floor drain). It was 5:00 and we all needed to take showers so I tried calling room steward, then guest services. After multiple attempts and letting it ring over 30 times, I called room service who did answer the phone and tried to find someone for us. After 30 minutes a plumber came and snaked the pipes.
Then 15 minutes later a room steward came and used the towels from our room to wipe up mess. As he was leaving, I said stunned, "You are going to disinfect too right? Sewage is toxic?" He said, "Oh... You want me to spray?" Uhh... Yes? Wow. Another 15 minutes went by and he came back and quickly sprayed. By now we're almost late to dinner. My son was the first to jump in the shower. 5 minutes into the shower... he calls me... Sewage is again coming in through both drains and my child is standing in sewage. I called again, they sent another plumber, and we had no choice but to either starve or go to dinner filthy. We made the best of it as this was our last night.
We came back to the room and it was cleaned and a huge blower was blowing the carpet of our room. Apparently the sewage backed up into our sleeping area and damaged our clothes and shoes which were in this area. At this time I was in tears, and was never offered an apology from the cruise line or any type of sympathetic gesture. I filled out their survey after, thinking maybe someone would reach out to us. But again, nothing. I finally called their number and explained what happened and was told the best they could for me was a $100 onboard ship credit. Are you kidding me? This was a biologic hazard and my kids were exposed to other passengers' waste. We were breathing in sewer gases. Carnival clearly does not make things right, and from what I gathered on the phone, this was an everyday occurrence. Buyer beware. I will NEVER step foot on another Carnival Cruise again.
Booked a four day Carnival Cruise to Cuba on 4/8/18 to sail on August 9th. No other itinerary, just Cuba. Was subsequently informed that I would only be allowed to disembark from the shop in Cuba if I was part of an “excursion”. The excursions were expensive and seemed to be simply a tourist trap. Worse, when I had decided on the only one that met the ship's docking hours, I was told that it was totally booked and no other excursion available. When I complained I was told to “just get on the boat and maybe something would change”. I told them that this was nonsense and as all I wanted to see was Havana that I would have to cancel. Carnival allowed (?) me to cancel 115 days before sailing but would not return my $300 deposit. This is a blatantly criminal act - please don’t patronize these clowns.
I was planning on going with my boyfriend in a cruise for my birthday. Unfortunately something came up and he couldn't go. We explained that to Caroline the travel agency representative, she said it was not possible to get a refund as the cruise was 2 weeks away neither get another date further on to sail. She suggested me going with someone else or alone if not nothing else was possible. They tell you things at first to try and sell you the cabin but after that they don't care about costumers anymore. They don't want to help and they change words and rules. Stay with the commission money Caroline. Karma will get to you.
CARNIVAL ECSTASY - On April 9th 2018 I cruised from The port of Charleston S.C. This Ship is old rust smelly. I went to Princess Cay Island. A flies all over the food very unsanitary. The Guy Fieri Burger I had a metal or stone-like object in my burger yes!!! Their bathroom near the Wing Star smelled so bad people were running out and the employee in the bathroom comes out of the stall with a red bio-hazard bag and had the nerve to spray something. I just walk out and used my bathroom in my room.
And Guest Services should be ashamed for very poor customer service. The P.A. system the only way to hear was to open my door. I someone I would use the word alleged taking some Pringles chips out my room. I reported all problems. I call corporate and they weren't any help. I wanted to speak with the owner and the Guest Services in Miami said there is no higher up and all she could do was give me a $50 Credit and replied, "I am not going on any of your ships." DO NOT TAKE ECSTASY. IT'S OLD AND SMELLY.
This is more of a mixed review and post of our personal experience aboard this ship, our cruise on our recent April 6th sailing and Carnival Corporate. Embarkation and debarkation couldn't have gone smoother and quicker. Food was not as good as when we first started sailing with Carnival in 2005, but it wasn't terrible. However some of the food at the lunch buffet on the Lido deck were the same things for several days in a row. We found no problems with the ship's layout and easily found our way around in no time, maybe this was due to the location of our room which was pretty centrally located, making it very convenient without being too noisy. The Carnival employees that we encountered, from our room steward, guest services, MDR dinner servers and medical personnel were very nice and helpful. And yes I did say medical personnel.
Despite our careful hand washing practices and use of sanitizers, unfortunately our 3rd day into our 8 day cruise, we contracted the dreaded NOROVIRUS. Btw you should know that those hand sanitizers are useless against norovirus according to the CDC. For those of you that have also had the misfortune to have had this, well, you know what I'm talking about. For those of you that haven't... LUCKY YOU, so I'll break it down for you. Think of the WORST FLU you have ever suffered in your life and multiply that by 5x. Constant run to the bathroom, not jog but RUN, hoping you can make it in time, sometimes you don't, while VIOLENTLY being sick at both ends at the same time, and this goes on for about every 10 to 15 min for about 24 hours. In addition to fever, hot and cold chills, body aches that you can't even imagine and weakness to the point where you actually pray for death.
We left port on Friday, sea day was Saturday, enjoyed grand Turk on Sunday and got off the ship to walk around a little on Monday in San Juan (did not eat or drink anything in the port) but by Monday night we started feeling the ill effects of this virus. After having gone thru the night as I described earlier, we barely dragged ourselves to medical on Tuesday at 7:30am, were given shots, medication and were QUARANTINED to our room until eventually cleared by medical on the last night of our cruise which was Friday night.
Medical told us to order room service for our needs and that was all well and good when you could get thru to them which was nearly impossible. Not that we were hungry as food is the last thing you want but we’re completely dehydrated. Our bottled water had run out and it was hours before we were able to get any more in addition to ordering ginger ale and Powerade which was recommended by medical. In addition while going thru all this my blood pressure spiked to 200/101 and medical wanted to monitor my blood pressure since it was dangerously high. So here's the rub, we missed our ports at St. Kitts and St. Maarten in addition to being able to enjoy our additional two sea days.
So our 8 day cruise actually turned into a 3 day cruise at the price of $3,000 to which Carnival Corporate offered us a whole $61.75 off to each of us toward a future cruise as compensation for what they deemed to be a 24 hour inconvenience. While we were sick at both ends for 24 hours, we were and currently are still dealing with the aftermath of this virus, which can continue to live in your system for up to 2 weeks according to the CDC and personal experience. My complaint is not with the ship or the ship's personnel but with Carnival Corporate. We had to order room service as mandated by Carnival medical and were charged room service gratuities and taxes, in addition to having to order additional water due to this virus which we were also charged for an order ginger ale and Powerade to help settle our stomachs and replace electrolytes and were charged for it!
When I contacted Carnival to complain, her response to me was and I quote "you can't prove you got it from being on the ship". To which I replied, “Well actually I can, we filled out our health questionnaire and were fine and didn't have symptoms until 3 days into our voyage.” Carnival rep then said "well there is an incubation period", I then replied, “NO ONE at home was sick before during or after our cruise, we left from home (which is only 1hour and a half from port Canaveral) and went directly to the port without stopping anywhere, and although we did eat on our excursion in grand Turk along with the other members of our excursion booked through carnival and we all ate the same food, none of them got sick, so the only common denominator is the ship!
And we were not alone at medical on this cruise as we saw plenty of other passengers in medical with us. Again her response over and over to me was "you can't prove you got it on the ship" and she refused to do anything more. We had friends that have used Royal Caribbean and while this did not happen directly to them it happened to some other passengers and they reimbursed those affected with 50% refund, 50% off future cruising and $400 onboard spending credit. Shame on you Carnival Corporate for not treating or caring more for your customers!!!
We were die hard loyal Carnival supporters, not only for ourselves but also being an advocate for Carnival to anyone and everyone we knew and talked to and this is how you treat us??? SHAME SHAME SHAME ON YOU!!! I know I'll probably get comments on here from some, about how I'm whining or whatever, and I hope it never happens to you, BUT until you've gone thru this horrific ordeal with this virus and very little if even any consideration or concern from the responsible party, then you have no place or experience to judge me. As I said earlier this was our personal experience with Carnival and not so much the employees but with the actual company itself.
The food was disgusting, worse than Hometown Buffet. We found hair in our food three times! The cruise was full of young children who turned the pool green. The children took over the spas & there were drunks everywhere. Only one restaurant. They segregated upper-class guests who were allowed to go to the nice restaurant. The ship bounced around the entire trip.
I have been on several cruises in my life. 10 of us decided to go on the weekend Carnival Inspiration for my 69th bday. What a horrible waste of money and time. There was nothing good about it. The ship is filthy, the smoke is overwhelming, the food was not edible and the entertainment was laughable. The staff was rude and not helpful. The PURSER was a joke. No specialty dinner houses, no place to sit at the bars. The beds have sunken craters in the center of them. Pillows like rocks. Linens that smell of disinfectant. Please do not spend your hard earned money on this company. They need to scrap a few of their ships...the Inspiration and Imagination should be the first to go.
I filled out all paperwork for Carnival Cruise ship including my daughter being only 2 months pregnant. I did not see any other information about having a doctor's note stating this was true, nor do I remember seeing anything on website saying she could not board unless she had this note from doctor. Needles to say we live in San Diego and took the trip to Long Beach for boarding. I was never aware that we needed to have this famous note from doctor. We arrived on time and as they were checking our paperwork passports they requested the famous note from doctor. I said what note? they told me they had all information listed on their website which I never saw. Otherwise I would have never done this. We spent 4 hours on the road and were humiliated by representatives stating we should have read all information pertaining to pregnant women.
I wanted to surprise my daughter with the trip and I was the one with the biggest surprise by my whole family of 7 paying full price of $4700.00 and only getting $1000.00 because trip was canceled by the cruise ship personnel when we arrived. I would not recommend cruise ships to anyone, the customer service was terrible at explaining we could not board ship after paying $4700.00 and see it all go down the drain including fun, money, and surprise. Please abstain from taking any trips on Cruise Miracle, or Carnival. Unless you see the fine print which I never saw.
My wife and I arrived at the Port of Tampa at approximately 12:55 pm on Saturday, March 31, 2018, for our scheduled cruise on the Carnival Cruise Liner, the Miracle, which was departing at 4 pm. The porter that took our two luggage suitcases inadvertently had them loaded onto another Carnival Cruise Liner, the Paradise, which was also leaving that same day at the same time. I mention here that our luggage tags were clearly marked with the Carnival ship name Miracle. We became aware of the error about 10 minutes later, when the passenger coordinator indicated that we were on the Paradise check in line. We immediately notified the baggage supervisor. She indicated that they would search for the suitcases on the Cruise Liner Paradise, and when located would bring them to us, so that we could take them to the Cruise Liner Miracle.
By the time they located our two suitcases (at about 3:45 pm) we were not allowed to board the Cruise Liner Miracle, as they indicated that laws did not allow our boarding at that time. We spoke to the cruise line personnel (names would not be provided) and they informed us that “they were sorry”, and provided us with no recourse or option on their part. This occurrence was a monumental nightmare. This was our first cruise and we had planned this cruise starting on December 3, 2017, paid our $500 deposit on December 4, 2017, and paid the full balance, $2,149.22 on January 18, 2018. We were taking this cruise with our close family and friends. I cannot describe the extent of the mental stress and devastation this occurrence has caused my wife, me and my family.
TERRIBLE, TERRIBLE, TERRIBLE. So my children and I arrived at Galveston Cruise Port. At 3:40, and was not allowed to board due to it was past 3:30 boarding time. I had called Carnival at 2:40 to inform them that it was 3 major wrecks on the highway. That had us running behind. When I pulled up to the port a guy in a red shirt and 2 other ladies didn’t even attempt to provide customer service because they were too busy talking about personal stuff. When I approach them and asked where could I park to board the ship that was still at the pier. And didn’t leave until 4:00. They would not give me the information and had smiles on their face as if my frustration was funny.
So I asked if there was a restroom I could use and change my 2 yr old's diaper after drive 5 hours. They told me it wasn’t and to go to a Exxon gas station up the street. Because they run their business like the airport and we should of got there in time. I was in shock they said this to me and my 3 kids. They didn’t care about if I had a back up plan. And I was the only adult traveling with kids. I felt ripped off! I could see if we arrived after 4pm when the ship departs. Obviously Carnival you need to pay your employees more because they obviously hate their jobs and customer service is lacking.
We chose Carnival as our previous Carnival cruise was very good. With great efforts, we saved the money and paid months in advance, and travelled from South America to take this cruise. First of all, when we got to the port the staff receiving us at the entrance checking our reservations and the security personnel were not friendly at all. Secondly, when we got onboard, it was a smaller ship than the previous one, really old and the decoration is really outdated. Regarding the cabins, we had booked ocean view staterooms but the windows were completely covered in hard water marks, so there was not much of a view. The bathroom flooded every time we took a shower and the kids' beds (hanging beds) had clean sheets but the bed bases were extremely dirty.
Thus, when you have a hanging bed and another floor bed below that one (a room for 4 people), it is absolutely impossible to go from the farthest side of the bed to the bathroom in the middle of the night. There is absolutely no walking space in between the beds. My husband uses a CPAP sleeping machine so he used the side of the bed next to the night table and I had to kind of creep and crawl on top of him to access the bathroom (and obviously waking him up in the process), in addition to bumping against the luggage. Furthermore, being an old ship, it only has one plug in the whole room plus another plug at the bathroom. The one in the bathroom was not working ok, so It was hard to get all the family´s phones or computers charged with only one working 110 v plug.
My husband uses the CPAP sleeping machine which requires to be plugged, hence, when he was napping or sleeping there was no available plug. The quality of the food was bad in comparison with the previous cruise. Limited variety at the chef´s buffet. I wanted to eat healthy and the salad bar had very few options. There is nothing to eat with your coffee at 5 pm other than pizza, burgers or burritos or a sandwich from the deli bar, until the buffet opens back at 6 pm. We chose the late dining at 8.15 pm and we were kind of forced to eat in a hurry. As soon as you got to the restaurant they stalked you with the menu so you can choose your appetizer and main course (which is pre-made and just heated, as I believe, as it took no longer than 10 mins to arrive). Even when other family members were still finishing their dish, they stalked you with the dessert menu, so basically in 30 minutes you had an appetizer, a main course and a dessert.
When I am on vacation on a cruise I want to take my time to eat and enjoy my food while we have a nice conversation with the family. Regarding the trip, it was far from pleasant. There were some kind of bad tide or ocean currents conditions which caused the ship to heavily sway and move the entire trip (with the exception of a few hours the last night).This also caused the cabin wardrobe doors to bump all night, thus the movement caused something to hit the ship´s carcass, so it was very difficult to get some sleep with all that noise the entire night. Thus a couple of days after the cruise had finished, I was still dizzy after standing 5 days of continuous ship movement.
In addition, due to the ocean conditions, they changed the itinerary and we could not get down at Half Moon Cay because it was not safe to get people on the small boats to get down to the beach. They promised they would make it up with extra activities and more fun on board to compensate for the cancelled itinerary, which never happened. They added a couple of extra things but they lasted for half an hour each so there was not much of a difference or additional fun. The severe ocean conditions and winds were well known to the company well ahead, that is no rocket science. However, passengers were never informed us about this at any time and they still decided to sail off.
Lastly, on the day prior to arrival, they alternatively closed many areas of the ship as they were cleaning all day. Turns out the ship arrived next day at 8 am and was scheduled to sail back at 2 pm on that same day to Cozumel and other ports I don't recall now. We paid to enjoy the cruise for the whole duration of the trip and not for being bothered or not being able to access a certain area during a whole day. The loyalty and marketing strategies used by Carnival are far from professional as we just discovered. When selling the cruise, they promise you professionalism, fun, and a thousand wonders. But they really do not deliver that.
Instead they take advantage of the small letters in the contract and they are just interested in your money. They do not care for their customers at all and they will not give you any money back for any reason as they will always stay well covered, legally speaking. Apologies are fine, but they do not compensate for a bad vacation which you planned for a year and which took a great effort to pay for. They will not do anything else for you, making you wanting not to sail with them ever again, and of course, not recommending the line to a friend or anybody else.
I have been Cruising with Carnival for years. I have noticed that they are merely a GREEDY money hungry company and don't give a crap about their guests. Although they act like they do they really don't. Let's start out with their VIP bs because that is what it is. You can spend thousands of dollars on their ships and you are never close to ever being VIP. Maybe they will give you a free cruise that you have to use within 90 days but is it a free cruise? Carnival has no loyalty. The money spent on the ship in the shops or casino clearly paid for that so called "FREE CRUISE". Then they give you a drink card so you can have free watered down drinks for the cruise as long as you're gambling but you can't get more than 15 watered down drinks a day... If you put a deposit on a cruise and can't go instead of them moving it for a future cruise you lose it. Then they re-rent the cabin to someone else so isn't that double dipping???
I get it if it was last minute but if they were able to re-rent the cabin you should be able to move your deposit to another cruise. DOUBLE DIPPING week after week. They sing that same BS song. They will miss you... Sure they will... Their employees are from another country and may or may not speak English so they don't even know what they are singing. Let's talk about the numerous of credit card holds they put on your card, my bank flagged my account for fraud because there were so many.
When it comes to Carnival they are all about the almighty dollar and really can care less about their guests, when you see security kicking and punching guests we have a problem. They are not cops and don't have the authority to put their hands on guests. I would imagine there will be plenty of lawsuits. Get your wallet out Carnival it is time for you to pay! When a company doesn't truly care about the well being of their guests that is when I have a problem, I put my life on the line when I float on their boat. How can I know they will protect me after all the BS they do. Don't feel safe anymore.
We just returned from a 7 day cruise aboard the Carnival's Pride. Be known to us the first night we went to our stateroom to find it was very warm. We tried to turn on the air with no success. We called guest services who sent the manager and then a technician. The technician said, "Okay it’s good". However upon him leaving it was still very warm, I explained that my husband sleeps with a CPAP machine and if he sweats the machine doesn’t work correctly and he will not be able to sleep well. That didn’t seem to be heard as this issue we expressed over the next 4 days all with no resolution so we are now on day 5 of my husband being miserable because he’s really had no sleep therefore leaving our cruise experience a disaster.
Finally after multiple complaints and nothing changing we were able to get a very small fan that did absolutely nothing and needless to say the room begun to smell from us sweating we would have to leave the balcony door open to get a little bit of air. This experience will be something that I can say will be the last experience I will have with Carnival given I don't ever plan on going again. Oh the resolution was a 300$ onboard credit. Really. We’ve spent over a few thousand for this experience. I will truly let all going to cruise don’t cruise with Carnival as they are not accommodating at all nor do they look out for their guests. Very disappointed as this cruise was my kids' very first cruise and we spent it basically without my husband because he was truly exhausted. I saved each acknowledgment that we were told. Basically they couldn’t do anything for us. Never again will I cruise with the company.
I traveled with a group of 62 people on January 20th 2018 onto the Carnival Sunshine. The overall satisfaction for all of us is very unsatisfactory. This was my 3rd time cruising, and will also be my last. The ship was very outdated compared to the other carnival lines. To start our vacation off the stateroom we stayed in wasn’t clean. The bathroom shelves had at least 3 layers of dust on them, which throughout the trip they were never cleaned. Every time we showered my entire bathroom flooded. I made guest services and the stateroom employees aware of the situation. They told me “Yes it’s happening to everyone”. How ridiculous does that sound to you? It was disgusting that my bathroom floor was covered in filth. How does that make it a comfortable 8 day stay for someone?
Nothing was ever done about it to make matters worse. I had friends staying on the 8th floor and the ceiling was leaking from their room which made their bed wet every single day. Once again NOTHING was done about it. No one even apologized for the inconvenience!!! Excellent customer service Carnival, really I applaud you. We picked “Your time dining”. Worst decision ever, would never recommend it to anyone. We waited at least 40-60 minutes every single day to eat. Once we got in the dining, the menu was awful and the service was horrid. We never had the same waiter, throughout our dinner they would change from 2-3 people. No one provided the outstanding hospitality Carnival is known for. It was hard enough to even get them to bring bread or refill our drink. I was never asked if I enjoyed my meal, If I would like another item on the menu, how my cruise experience was going, didn’t ask my name.
The menu was highly disappointing compared to my other cruises, including the Lido buffet. The same things were offered almost daily, which everyone was sick of eating. Not just sick of eating but physically sick after eating the food, including vomiting and diarrhea. I’m paying over $1,500.00 for an 8 day cruise and then you want to charge me $200 in gratuity on top of that for that kind of service. Are you absolutely out of your mind? The staff was not hospitable at all, also most of them had a hard time speaking English and understanding what I was asking them. I would get in an elevator with a cruise employee multiple times throughout the day and they wouldn’t even acknowledge my existence by speaking hello, how are you, how is your cruise? If this is what you call good hospitality I truly am pitiful for the others boarding the next cruise you sail.
I am an assistant manager at a Fortune 100 company and if I EVER treated my customers how you treated us I would NOT have a job. I paid to go to Grand Turk, that was one of the places most people wanted to go to. There was at least 3,000 people on the cruise and you accommodate for 2 people. Sure I understand there were illnesses, but there were 2,998 people on that boat and we didn’t get a say in what was going on. We had to port at Amber Cove. Somewhere I had no interest in going. Meanwhile we get off at the port and Carnival owns the island we ported at and they wanted to charge me $60 one way to go to the beach. As If you didn’t racket enough money from me the entire cruise.
Every single thing you wanted to do was an extra charge here and extra charge there. You opened the gates “earlier” at 6am. When the sun hasn’t even risen yet, who wants to get off the ship at 6am when it’s pitch black in a country that’s A. Dangerous and B. No one even planned on going to in the first place. The evening activities were not as I expected either, there was nothing going on after 12am, and for someone my groups' age that was disappointing.
I come on vacation to relax and enjoy myself and I found myself more stressed and worried than I would of been at home. I am honestly so disappointed and sickened by the amount of money and time I spent planning this vacation. I will NEVER cruise again and I will NEVER recommend it to anyone. This was by the far the WORST vacation I have ever been on. The overall value of the cruise is a complete JOKE. I will NEVER waste my time, energy and money on a cruise again. For the amount of money spent I truly expected more. Very pitiful and unsatisfactory. Shame on you Carnival.
Before telling you of OUR experience on the Carnival ship Ecstasy, let me say this: 1. All the people complaining about not getting refunds for various situations. When you book a cruise months in advance, you are basically assuming nothing will go wrong that will necessitate a refund, which you won't get anyway. Carnival does NOT care what your situation is. They do NOT have a heart. They will NOT refund your money. Read your contract. They WILL lie to you. And no matter who you talk to, they won't honor what someone else told you. You have to go into it knowing that if anything goes wrong, you WILL lose your money, even if it's not your fault. It's the risk you take when booking a cruise.
2. Why would anyone book a cruise during hurricane season? Seriously, you have to know that there's a few months where anything can happen due to hurricanes. Your cruise can be cancelled, the trip can be re-scheduled at an extra cost to you, and they can change the itinerary without prior notice. They won't refund your money.
Our cruise began December 26, 2017 on Carnival's Ecstasy. I spent 12 years telling my husband about the fantastic cruises I've been on in the late 80's and early 90's, both Carnival cruises were on the Carnivale. So, we decided that our first vacation together would be a cruise. We were to leave out of Charleston, which is a 4 hour drive from us, and go on a 5-day cruise to Nassau, Bahamas. Imagine going to a huge Super Walmart store, complete with all the types of folks you typically see there. Shrink the aisles. Lock the doors. Imagine lots of children in every size and age, including infants. Now send that store out into the Atlantic Ocean for 5 days to the Bahamas. THAT is what our cruise was like.
It was NOTHING like the cruises I've been on in the past. Nothing. It's as if they figured that since Walmart people were going to take those cruises, they were going to cut back on all the luxury and special things. It was all a big floating cafeteria. And it even FELT like a Walmart... The staff do not understand what you are asking, no one has the answer, not everything is available, everything is a cheap / watered down version of what you expected, etc. Our room itself was fantastic...really spacious and a huge bathroom with a great shower. They had a TV, which wasn't on cruise ships in the past, and they had 3 versions of CNN. No thanks. We want to get AWAY from fake news, brainwashing, and all the hate. We had no other news source except for local news from Florida. Well played, liberal agenda, well played.
And cruise ships are known for their bars. Good Lord... All those people couldn't wait to belly up to the bar, even in the mornings, and drink constantly. Happy Hour begins at sunrise, apparently. My husband and I don't drink, and we stayed away from all that. Also, imagine this 'floating Walmart' with a poorly-run daycare, and no one is in charge. Those families allowed their children to run all over the place, including screaming at the top of their lungs, and they didn't care... They could tune it all out. The rest of us could not. It was nothing but jumping, stomping, screaming, chasing each other, and running into people. The children also took over the hot tub even before leaving Charleston. The adults couldn't enjoy the hot tub during the entire trip.
The 'easy access foods' were like eating in a cafeteria. It was horrible. Cruise ships were KNOWN for their superb foods. Not anymore... At least not the Carnival Cruise Ships. No more famous Midnight Buffet, either. I have pictures of the legendary feast from long ago. We did eat a formal dinner one night...and it was wonderful. My steak was cooked to perfection. But the rest of the foods that were available all day and night sucked...for the most part. A few things were tolerable. Guy Burgers are outstanding. I highly recommend them. The pizza was more like a burnt flour tortilla with a spoonful of tomato soup and less cheese than you'd put in a mouse-trap. And I swear you could see right thru the pepperoni.
From the first hour we boarded the ship we were praying for it all to end. We wanted to go home. Also, the ship rocked the entire time. The waters were incredibly choppy. It didn't bother my husband and I. We didn't get sea-sick at all. But others did. They were green in the gills, let me tell you. We felt bad for the drinkers, though. But seriously, those waters were rough. The ONLY time we weren't rocking was when we were at the docks in Charleston before leaving and in Nassau, Bahamas when we docked. That's it. All the other times we were really rocking. If you easily get seasick, please be aware that this can happen.
We decided not to leave the ship when we were in Nassau. We just wanted to get away from the loud kids and rude people. It was our only peaceful time, except for the parents who also didn't leave the ship...and they let their children run wild. So, as my husband and I sat out on the deck of the ship and took pictures and videos, I have to hear those loud-mouth kids screaming on EVERY VIDEO every time they are viewed...forever. Thanks, over-indulgent, negligent parents. YOUR right to bring your kids ruined OUR right to enjoy the cruise we paid for. And I wasn't the only one to feel this way.
Have you ever actually watched paint dry? This will be your experience if you need to use the internet cafe for any reason. It took 34 minutes for a 2-sentence email to load. This ship should have been called 'Cruises With Cell Phones'. No kidding... My husband and I were the only two people WITHOUT a cell phone. Everyone else did nothing but tinker on their cell phone. Everyone spent their time looking down at their phones, even the children. Apparently you could get phone service for a fee and everyone signed up for it.
"Water, water everywhere and not a drop to drink!" Yep, all the booze in the world, along with bland lemonade and flavorless iced tea, but bottled water was not only hard to find, but incredibly expensive. You mostly found them in the bar area. Cokes were even harder to find. I had two during the entire trip. While on your floating 'Walmart Hell Ship', pick out a skinny white guy with the worst voice EVER. Make sure it's whiny, nasally, and annoyingly high pitched. Now, let HIM do all the talking in a very loud microphone for all the Bingo games, trivia games...and all other games that were scheduled. My husband and I made it a point to be as far away from him as possible...like on the other end of the ship.
The Cruise Director. Brittany. OMG, she's worse than the Bingo caller. She's hyper, super excited, chipper, perky, and the most positive, optimistic person on the ship and she wants everyone to know it. She also possesses a voice that is a full 6 decibels higher than a teenager at a Beatles concert in the 60's. It was DEAFENING. She, too, did all her talking and sonic-screeching thru a VERY loud microphone. We wanted to put forks in our temples. Needless to say, we stayed far, far away from her.
And the food. As I told you, it was bad, unless you were in the formal dining room at your scheduled time. You could also order room service. We didn't bother. We were coming down the hallway one evening and not only did the occupants of the room across from ours set their food tray out in the hall, but they literally puked on the floor right next to it. It was there for a few hours.
Overall, the ship wasn't clean. It's very old and shows its age. The mattresses sagged like hammocks. Seriously. The pillows and sheets and blanket were okay. But those mattresses were horrific. I can remember on the Carnivale all those years ago, every night the cabin steward would not only turn down your bed, but also place a mint on your pillow and turn on your night light. It was so nice. They really used to spoil the passengers. On the Ecstasy we only saw our cabin steward about 3 times, in passing. He was a nice guy, but aging and we really didn't want to bother him. He looked like he could use a nap. The other workers...they would smile, they were nice, but their eyes had that 'thousand yard stare'... The lights were on, but no one was home. They looked dog-tired.
Also, our room was next to a 'crew area only' room. It was like sleeping next to the coal furnaces of the Titanic. If you've seen that movie, you know what I mean. It was as loud as a jet engine, constantly. No let-up. And the ship was rocking so much in the choppy waters that we could hear glass bottles banging into one another in that 'crew room'. It was awful. Woke us from a dead sleep. Also, the crew went into that room off and on all night clanging carts and whatever else they needed. They gave no regard to anyone sleeping. One night it sounded like someone was banging a metal pipe against another metal pipe. It picked up speed and pretty soon it sounded like the cowbell in the song Don't Fear The Reaper by Blue Oyster Cult. It was actually almost cool... But again, it woke us from our sleep. There were times the crew were so loud in that room I began to think they were all riding electric floor buffers for sport.
Night entertainment. Think of the worst singer you've heard. Give him a guitar and a job on a cruise ship. Now, put that bad voice and guitar playing thru a loud microphone. And let him sing Michael Jackson and Prince songs...a LOT. Here's the rule...you cannot kill him OR yourself. Everything is geared towards drinkers, gamblers, and kids. If you don't fall into those categories there's not much else to do. The ship I've sailed on before, the Carnivale, at least had movie theaters and other activities for those of us who didn't want to see 'hairy chest' contests, or hear bad voices thru microphones...LOUD.
All those years I've told my husband about how great these Carnival Cruises were...and this one was horrible. It's the people. It's today's rude society. It's all the changes on the ships. The cruises are scaled down and now it's like a big 'come as you are' party. There's nothing special about it anymore...at least not on the Carnival Cruise line. People no longer talk and meet others and make lifelong friends who meet and take cruises every year... They are all on their cell phones. Yes, we tried talking to others. It didn't take. People just wanted to get back to their cell phones.
Also, the closer you get to the end of your cruise, the more the photographers set up MANY backdrops, lights, and cameras all over the place to lure you in for lots of pictures. They really, really push for people to get their pictures taken. We opted out and didn't let anyone take our pictures. I bought postcards on the ship... They only had postcards for the Grand Turks. They were only 10¢ each. Lanyards for holding your 'sign and sail' cards are $9.00 each. So, yeah, typical over-priced items, except for the postcards. Not a lot of things to choose from in the gift shop.
We were SO GLAD to get back home. We actually had to go to Walmart for a few things that I can only buy there. It felt as though we should nod and say 'hi' to everyone, as if we just saw them on the ship the day before. And to all of you families who want to bring your kids on the ship, even the ones that are way too young to ever remember it, try to think of how OTHER passengers feel. It's not all about YOUR KIDS and YOUR RIGHTS to bring them.
Not everyone thinks your kids are amazing and cute. Not everyone wants to be interrupted with your children screaming, running, and taking over the hot tubs, which prevents OTHER paying passengers from enjoying them. We paid for our tickets, too...and it wasn't so we could deal with other people's kids. Lots of parents are busy drinking and doing their own thing while their kids are bothering other people. It's not what we paid for or signed up for. But, it IS a lot like being in Walmart... THOSE parents allow their children to be obnoxious, too.
And yes, we cruised on the day after Christmas... The kids were off from school. But good Lord, if you HAVE to bring them, stop allowing them to annoy and ruin other people's cruising experience. Just try to think outside of yourself and put yourself in the shoes of the other passengers. Try to imagine someone's romantic moment or a proposal being interrupted by YOUR kids. Try to imagine all the videos being made that had YOUR kid's big mouth screaming on them. People didn't pay good money to go on a cruise and deal with YOUR kids. My husband and I will never take a cruise with Carnival again. At least I still have my memories and photos of when this USED to be a fantastic cruise line.
My friend, my son and I took a cruise in April on the Carnival Fantasy cruise ship. We were supposed to go to Cozumel but the ship had a problem. We were promised 1/2 off the cruise and 1/2 off our next cruise if we stayed onboard. We booked a cruise for March 2018, still being promised the 1/2 off. Yesterday, I was going to pay the remaining portion of the cruise and was told we don’t get 1/2 off. Customer service was awful. I spoke with 3 different people who seemed unknowledgeable and didn’t care that Carnival had completely lied to us. We had to pay $150 to cancel the cruise. They wouldn’t even waive the fee. As for the ship itself it was horribly outdated, the pool was too small and the food not very good. We will never go on another Carnival cruise!!!
I am Qiannan ** and I booked the Carnival Cruise with booking number **. I was able to make it but the customer helpline staff in Carnival make it impossible. My flight is 10:18 am but it soon delayed to 12:00. And the crew told me that the plane can fly at that time. However, when it is 12, they told me that they needed more time to do the repair. Finally, at 1 pm they told me that they need everyone to get out of this plane. My check in time for cruise in Long Beach is 4:30 pm. So I checked all the ticket desk only to find one ticket that is departs at 2:50 and arrive Long Beach at 4:10. The Long Beach airport to Long Beach port is 17 minutes ride. So I asked the customer helpline staff if I can have some extension about my boarding time. The staff told me that he cannot guarantee anything. So I asked if I can speak with someone like people in the cruise who knows about the boarding.
The helpline staff said impossible and he said he could write an email to the cruise, but he is not sure if they will reply me. So I waited in the terminal and watched the tickets. No one called me when I can purchase the ticket to get there. However, when I got home. A call form Long Beach ask me if I can get onboard before 530pm. I am really angry about this communication because if I can contact the staff earlier or the staff can contact me earlier, I can get on that cruise and enjoy my holiday. I called 6 times to Carnival, Delta, and Expedia and spent all day trying to catch the cruise but it didn’t work out solely because I cannot contact the staff on board.
My mom was angry too and because of the language barrier, she cannot do a thing except using Chinese to say she is angry about me. I didn’t expect a refund for this cruise because I didn’t purchase the insurance. I just want to turn the refund of 1300 dollars to credit for another Carnival Cruise so I can invite my mom next time to cruise with me. I saved 2 month of my pocket money to purchase this cruise I just feel so sad that it’s gone. Thanks and Merry Christmas.
I got sick due to their food and had to get off the boat, Liberty Cruise, before I could get off guest service had already given my room away. Didn't ask did I need medical attention or any kind of help, Staff is very rude, food tastes awful, drinking cups is old, eating area dirty, bathroom smell like urine. Do not waste your money or time. Carnival hate to give refunds and get very rude when you ask for a refund. We all need to do a class action lawsuit.
We were book on the Conquest for 12/09/2017. However there was a problem with the flight. My sister in law called Carnival to report we were going to be a little late, Doris is the lady she spoke with and Doris said she would call back to get update, once we arrived we were about 20 in late, the boat was still roped sitting there. No one would come out until the boat started to move, I feel with all the calling and communication you would of given us those few moments. My family was already on the ship waiting for us to have fun for our 60th birthdays. I have been sailing with you guys for years! Things do happen that can’t be helped.
We even called to see if we could sail on another ship since all this was paid for!!! Talking about hurt was be a understatement and feel the boat could of waited on the 20 people that was on flight with us to just be turned away! Then again you make millions and maybe our funds was just a drop in the bucket. I would always talk about the wonderful times I had sailing with you guys. I have been on others but really like how you all made us feel, but maybe I was wrong!!
We were suppose to arrive 12/4/2017 @ 12:30pm. Was delayed for technical reasons. Got there @4:30 pm. Stood in line until almost 8pm. Then was boarded and sent to deck 5 for a 5 min safety meeting which was over a hour. Was tired of standing. Sat on the floor and then was put in what felt like a timeout chair in front of everyone. Finally got to our room and it was nasty. Motel 6 is better. Blood on the bed and crap all over the walls. I told our steward I hated it here and was having a horrible experience. I wanted to go home. I was crying. He said he would clean the room and I should go to customer service tomorrow. (He did clean my room the next day but left the bloody stained blanket)
I was suppose to have Kosher meals. No one knew about this. By the next day I was starving. Finally went to customer service the next day where I was in tears. Told them everything and how I wanted to go home. They tried to get me to stop crying but I just couldn't. I was never given the option to go home but instead I felt like I had to deal with it. They had the chef come and meet me who apologized and promised me food in 45 minutes. 1.5 hours later I got food which was a t.v. dinner which smelled heavily of chemicals. I couldn't bring myself to eat it.
Finally I decided I would eat non-Kosher but stay away from pork and seafood. All day and early morning we heard saws and pounding from our room. Last day was awful where we were in a storm and I was awfully sick from it. We paid for a 5 day trip and got 4 days. I called customer service the moment I got off board and was told the 110 percent guarantee is not a guarantee unless you say something within 24 hours which I did. All in tears both times and was never offered to get off the boat or arrangements to be made for me to go home. I was pretty much told to suck it up nicely. The only time we had fun was on excursions which had nothing to do with carnival. Their guarantee was not upheld and I am so unhappy about the whole ordeal. Awful.
I have done cruising with Carnival many times. And for the most part, it has been a positive experience. On the 8 day cruise to the Eastern Caribbean. I picked a suite this time, and though the room was great, I had a king, and one mattress was about an inch higher than the other mattress. On the Lido deck, they didn't wash the tables down, lucky with a quick swipe somewhere on the table. In Grand Turk, the flies were very happy with this deck. The worst part, was that I pre-purchased my transportation from the port to the airport (Miami). I paid $30 for this luxury. I never received a ticket, and on the last full-day on the ship I went to the Excursion desk. They pretty much blew me off. Told me that if I didn't get a ticket, don't worry about it, just tell them when I get on the shuttle.
During Disembarking, I again asked one of the employees where do I go, because I have never used this before. Told me to go outside to the left. That was it! So, I go outside, turned left, asked one of the people out there, and told her that I prepaid my trip. To be fair it was chaotic outside. I finally get the shuttle. When I get to the airport, I was prepared to give a $20 tip. I was then told no, it was $25 for the trip plus tip. I called Carnival, for an hour and a half. I was passed around from one person to another. One told me that instead of a refund, that I will get an onboard credit for future cruising. So much for the 110% refund for finding an excursion cheaper than they offer. Carnival, you let me down this time!
Haven't even taken my cruise yet. It's not until Dec 17th. And pissed at Carnival already. I went to buy my beverage package and just because my fiance wants the booze package they said I have to buy it too. I don't even drink!!! So now I have to pay an extra 170 for nothing which is **. Went on Royal Caribbean last year and I could just buy the pop package for myself. I will not go on Carnival again.
Carnival Conquest - My husband and I are both in our late 50's and decided to take a cruise for our honeymoon, since this had been a lifetime dream we had never been able to fulfill. This was the honeymoon from Hades. The port that we had most looked forward to was cancelled and we spent an extra day at sea, instead of routing us to another destination.
The food was absolutely horrible! We are both from the south and can eat about anything, but we lived off of french fries, fruit, eggs and bacon. The dining room was nice; however, for the best food, we would have had to pay an extra $20/person/night for steak and/or lobster. Sure, we could get as many steaks as we wanted, but they were flat steaks and tasted like leather. The buffets were not very appealing and most food had no taste whatsoever. If you could find something to eat, we were required to search in other parts of the ship to eat because most of the tables were dirty and no one seemed to take an interest in cleaning them. I am a big "sweets" person, and did not find anything during the 6 days that was satisfactory. Most desserts were made with some type of jello additive and had no taste whatsoever.
Our Nassau port was wonderful; however, we were able to sit on the free beach beside of Atlantis and almost reach out and touch the ones who paid approx. $150 to sit beside of us for an excursion. Upon arriving on the Conquest, we unpacked and went straight to the casino. Neither of us are gamblers, so this was a new experience for us. I immediately won $96.00 and decided to cash out. There was a lady behind me writing down the machine information and stated it should be reset as I won too easy. Throughout the cruise, we occasionally tried our luck again, but was not successful. We spent our $96 on sodas, as the free tea and lemonade were undrinkable.
Half Moon Cay was the most enjoyable day of the cruise. Absolutely beautiful beaches. Just not enough time. Dom Republic was a joke. We were herded off of the ship and an announcement was made to be advised that the crime level was on the rise, so take extra precautions. We were fenced in an area with a shopping center, where over half of the stores were closed/empty. So, we headed back to the ship. As a new cruiser, we took out the insurance, thinking we would be covered for any emergencies that might arise. The fourth night of our cruise, I became very sick and visited the medical dept only to be told they did not accept the insurance provided by Carnival and I would have to pay $125 just to see the doctor. This would not include prescriptions. Fortunately, Dom Republic sold antibiotics and painkillers over the counter.
We are both dancers, so we decided to go out for the night. The music was from the 50's and 60's, which is not what we expected. We also visited several of the shows and were very disappointed in the entertainment. Needless to say, our honeymoon was extremely disappointing. I don't think we'll ever try another cruise, especially with Carnival.
Complete chaos upon disembarkation. Families with crying babies in handmade stand in stairwells for hours. All elevators are shut off, employees threatening with security guards. Over an hour of absolutely no announcements as to what is happening, people shoving themselves back and forth like rats trying to flee a sinking ship. This is our 5th cruise and by FAR the most disappointing. Day one steam room not working, day two the sauna room joins the fun. The only positive surprise was a Mexican eatery, however they found how to screw it up as well as it would close at 3pm everyday and never reopen. No food other than burnt pizza between 3-6pm. When asked to make a certain type of pizza on their menu, the cook proceeded to go in the back, scrape all ingredients off an already cooked pizza and applied new ingredients, unbelievable.
One of the only two public hot tubs had hot water, about 15 children were in it at all times. We requested early dining as we have a young child, still given late dining at 8:15 and told that they overbooked the early dining by 400 people already. Rooms E100-200~ have a galley right over it, all night they were rolling carts full of dishes back and forth, no sleep as it felt like they were rolling them right inside our room due to lack of insulation. Shows were horrible, our local diner has a guitarist who has a better voice than all them combined. Comedy show was the same material both days it was open. Room attendant kept knocking in the afternoon when we took a nap! Could not take 5 steps without the 1,500 photographers employed by the ship asking to take a picture.
We paid for the window room, great, it had a window... however it was dirty to a point of losing the reason to have a window. The wifi that we paid $50 for 4 days was like going back to the old 90s dialup age. Facebook app took several minutes to just load, forget about actually browsing. Overall, it’s time to retire this ship and carnival in general, they lost touch with reality and a requirement of customer service.
We took a 5-day cruise from New Orleans that stopped in Cozumel and Progresso. It was one of the worst experiences I've had for so many reasons. The food is disgusting - not bad, not so-so. Disgusting. (I lost weight on the cruise). "Room service" is a joke b/c when you call no one ever answers. The dining rooms are ridiculous - you have to sit with a large table of strangers for the WHOLE cruise if you want to eat in the dining room instead of the buffet. It's awkward, and if you want to have a romantic dinner b/c it's, say, your birthday, you are out of luck. Even if they have open tables for 2, you can't have one. The food in the "restaurant" is the same as the buffet, anyway, so there's no difference, really. They charge for absolutely everything.
If you don't want the disgusting instant coffee or whatever they are serving 24/7 in their coffee urns, you have to buy coffee at the Vienna Cafe on the ship. You have to buy water, anything to drink aside from lemonade or iced tea. The casino is a joke and a smoky nuisance every time you have to walk through it to get a good coffee for $5 at the cafe. The rooms are FREEZING cold and we had to complain so many times to get them to turn down the a/c. We both got the flu from the ship -- friends of ours when on a cruise in the exact same ship that left the day we got back and all 5 of them got the flu, too. So, the ships are carrying lots of germs. If you need to buy medicine they gouge you.
The stops in the Caribbean are a joke -- there's absolutely nothing to do or see - other than really crappy tourist shops - in the ports of call. You have to buy the extremely overpriced "excursions" to see anything. We did purchase 1 excursion in Progresso to see Chichen Itza, but we're 5 minutes late getting to the bus (b/c we had the flu) and it had left without us. Even though they knew we had tickets b/c we had prepurchased them. It was so awful I needed a vacation from my vacation. NEVER AGAIN. I want my money back, unfortunately, I'm sure that will never happen.
Carnival Cruise Lines expert review by ConsumerAffairs
Carnival Cruise Lines offers cruises with both family-friendly and adult activities.
America's most trusted cruise line: Reader's Digest voted Carnival America's Most Trusted Cruise Line, as of October 2015.
Cruise-a-Nality quiz: Before booking, guests can take Carnival's Cruise-a-Nality quiz online to find the perfect cruise.
Shore excursions price guarantee: Carnival guarantees the best possible price on shore excursions and refunds 110 percent of the price paid if a lower price is found.
Themed cruises: Carnival offers themed cruises based around popular TV shows, bands and activities such as dance.
Great Vacation Guarantee: Carnival guarantees guests will love their vacations or get their money back. Any guest that decides the cruise is not what they expected and wants to leave within the first 24-hours is eligible for a full refund plus an additional 10 percent for the inconvenience.
Best for: The Carnival Cruise liner is best for budget-aware cruisers and families.
Carnival Cruise Lines Company Information
- Company Name:
- Carnival Cruise Lines
- Year Founded:
- 3655 NW 87th Avenue
- Postal Code:
- United States
- (800) 764-7419