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Just completed an Avalon Waterways cruise on the Avalon Panorama, from Basel Switzerland to Amsterdam. This was my second Amazon trip and it was incredible. I loved the stateroom, the dining experience, the excursions that were offered, the helpfulness of the staff, the expertise of the cruise director, and just about everything that came along with this cruise. I could not have been more pleased!!!! As with my first Avalon cruise, from Paris to the Beaches of Normandy aboard the Avalon Creativity, this river cruise was exceptional.
We cruised the Danube in 2017 on Avalon and had a wonderful experience. There were 7 of us and we enjoyed it so much that we booked a 12 day Rhine/Moselle cruise in Oct, 2018. Due to low water on the Rhine and Moselle we were bussed for the first 2 days. The staff bent over backwards to accommodate the inconvenience. The next 8 days went well. We were given money for meals while we were ashore touring. This was not in the original package. The water kept dropping (Rhine was over 8 feet below normal level and the river bed was showing on either side of the channel).
We were supposed to back track on the Moselle and join the Rhine to get to Amsterdam. Unfortunately, we had to be bussed the next 2 days to reach Amsterdam. Avalon sent me a refund of $2000+ when we got home. Other cruise ships were encountering the same problem and in talking to their passengers in our hotels, we found that all they were receiving was 20% off their next cruise. Without a doubt I would recommend Avalon and look forward to our next cruise.
We booked a Danube cruise we for 2, paid in full $17,000. Purchased cancel, for any reason. One person cancelled, I was surcharged $2,719.00. Avalon rep told me I had to pay in order to go on the cruise, but not to worry, the insurance would cover the extra amount. It did not, and Avalon told me it was a single supplement cost. Apparently a cabin upgrade costs over $2,000 more for one person than for 2 persons, 2 persons (2 x $2,413), $4,826, one person $6,929. In addition to other single supplant fees, may have cancelled also if I weren’t given misinformation from Avalon representative. I would have saved $ if I just went alone without officially cancelling 2nd traveler.
Avalon prides itself on state of the art accommodations. The stateroom pillows were awfully soft. They tried to get me a better pillow but the damage was already done. I suffered a cervical strain. How could I have enjoyed my trip when I was seeking daily remedy.
I live at the Avalon apartments in Canton, Mass and am a single mom that works 40 plus hours a week and get paid biweekly. I'm low income and getting overcharged and ripped off from this so called water sewer bill. They charge me over 100 a month and say I use 4000 gal a month. There's no way I use that much and they are taking advantage of me. It's not fair. I had similar incidence with another complex charging me over 200 a month for water. These 3rd party companies are ripping off millions of people. It's not fair. Please do something.
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Avalon wouldn't quote my agent in Russia and myself exact prices for a cruise 2 months. Kept misquoting. All their office couldn't answer any of my simple question. Have found another American company that responded quickly 3 times in half an hour. Will never ever contact Avalon. They told us American office doesn't deal with Russia. Avalon Sydney gave me two email addresses of in UK which never responded and one in USA which didn't bother sending exact prices. I recommend everyone not to deal or work with Avalon.
In early May, we took a river cruise on Avalon Waterways from Lyon to Arles in France. On the last few days of this cruise, I would estimate the approximately 50% to 60% of the people (and crew) on this river cruise became sick from Norovirus... With intense diarrhea and vomiting. The largest % of people became sick on the last night of the trip and we had a 3-hour bus ride scheduled to Nice at 9 AM. I was one of the people who was up all night - filling the toilet & sink many times. Other members of our group reported projectile vomiting & pooping all over their rooms in the middle of the night. One friend vomited in her suitcase.
In complete candor, I felt that Avalon Waterways was very poorly prepared for an event of this type. In my opinion, it seemed that Avalon's top priority was to get us off the ship and shuffle all of us "sickos" off to the Carlton Hotel in Cannes. Out of sight; out of mind. I am 67 years old & in good health... And I was miserable. There were many people in their mid-80's who clearly required some kind of medical attention. People could have died. Avalon Waterways has not trained their staff properly / and had no established protocols for a massive norovirus outbreak of this type. No offer to call physicians from Arles for the people who could not get out of bed / no recommendations about hydration / no Imodium on board. It was shabby treatment of good customers at best. Avalon Waterways was responsible for getting us all sick and did not care about us. Just ship us off to Cannes - someone else's problem.
Avalon Waterways expert review by Michelle Baran
Headquartered in Colorado, Avalon Waterways offers a variety of river cruises in Europe, Africa, Asia and South America.
Specialized cruises: Avalon has special interest cruises such as Christmas market cruises, beer lovers cruises and cruises with themes focused on World War I and II, art, music, food, wellness and wine.
Views: About 65 percent of Avalon beds face the window so cruisers don't miss out on the passing views. Speaking of the windows, Avalon’s Suite Ship class of river cruise vessels feature cabins with floor-to-ceiling, wall-to-wall windows that slide open to transform the staterooms into open-air balconies.
Varied excursions: Excursions include guided sightseeing and optional bike tours as well as off-the-beaten-path tours. Cruisers can book these options before their cruise begins.
Local focus: Avalon brings local artisans and guest speakers aboard and offers food and wine tastings so cruisers can experience the local flavor of each port.
Deals: Avalon frequently runs deals, including those that waive the supplement for solo travelers as well as those that offer couples a considerable discount.
Best for: Couples, older travelers, younger adults and solo travelers should all have fun on an Avalon Waterways cruise.
Avalon Waterways Company Information
- Company Name:
- Avalon Waterways
- Year Founded:
- 5301 South Federal Circle
- Postal Code:
- United States
- (877) 797-8791