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My mom is a 77 year old senior. Her bag was 7lbs overweight and they refuse to check her bag or let her pay for overage. There was no manager on site and we were told no one could help us. I called customer service and they were no help. They sat and watched as my mom had to unpack and leave necessities she needs for her 22 hour trip. They are heartless! Take the plane or drive if you have that option...anything but Staples Mill Amtrak!
This is my first time on a train and thought I would have a good experience. I did not. Employees were very rude the whole 2 hour ride to Winter Haven. I will never ride Amtrak again. My mother in law was forced to wear a mask even though there were no other passengers near her. She told employees it made her sick to wear it but all we were told... Company policy????
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I usually take Amtrak when going back home from Chicago where I go to school. On many of my trips, we stop for 30min to AN HOUR OR LONGER so maintenance can “check” the train... but they never really completely specify why we are stopped and why we have been stopped for so long. What I don’t understand is why maintenance doesn’t check the train before all passengers arrive. I don’t understand why they’re taking time out of our trip, causing the arrival time to be a lot later than expected. It’s annoying. I don’t want to be sitting on the train 30 min-an hour longer than I have to.
I tried to book a $20 Acela anniversary fare from Metropark to South Station Boston. I attempted this as soon as they announced the anniversary fare. I was not successful online so I called. The website showed the train I wanted to Boston as 5% full. However, there were no $20 seats available for me. How disappointing and I wonder if this was a big scam.
Upon catching a night train from Austin Tx - Tucson, even though the roomette supposed to accommodate two, I found it unbearably cramped for just me, one person. The attendees were almost non-existent with the exception of them appearing when people were boarding and disembarking the train and I got help from another passenger to help me change the seating into a bed. The mattress was so thin it felt like sleeping on a hard floor and there was one small thin pillow and one thin blanket provided. When I found the dining carriage, it looked like an unattractive, out of date McDonald's. The menu was very limited and I ordered shrimp and rice. It took at least 20 mins to get it and when I did, it was, without doubt, the worst meal I have ever been given in a cafe or restaurant. It was a cheap and nasty microwave dinner that has overcooked and the shrimp was like rubber and hardly chewable.
About 9:30 pm upon going to bed, after much tossing and turning and trying to get comfortable, I finally dragged the upper bunk mattress which added a little padding to mine and the extra pillow and blanket and by this time it was close to midnight and as I was dropping off to sleep and tremendous banging and jolting of the train put the fear of God into me and sent my pulses racing thinking something serious was happening to the train. I couldn't get back to sleep for hours (and later found out that they were changing carriages, by adding or putting more on).
When I got up in the morning and went to the toilet, there was no toilet paper and the toilet itself was dirty. It was unsanitary and strands of toilet paper were on the floor. The new staff boarded somewhere around the morning and I couldn't help but notice how filthy the staff member's uniform was. It obviously had not been washed in days. A lack of communication over the speaker put come uncertainty as to know when to let the person picking me up in Tucson as I discovered through other passengers we were running a couple of hours late. I kept asking people in the dining carriage and elsewhere to let me know, but got approximate and vague answers.
The only way, that could be justified that I discovered after asking other passengers was that they were taking the train instead of flying because they had lots of luggage that would have cost them a ton if they went on a plane. I would advise anyone considering a night ride, to simply take the standard seats which were much more spacious than the roomette and take your own food, blanket and pillow. There is no wi-fi, so make sure you have your phone. The experience of this 28hr ride on Amtrak is an indelible memory which has caused me to from now on read many more reviews than I originally did. To round it off in one sentence, not just for the poor quality of products and services but for the cost of $319.00 to go through a night of horrors.
Booked a $2800 train experience to Rocky Mountain National Park. Got to Denver, no tour due to closure and no one here to tell you what to do. The trip out pitiful, train dirty & service really bad. All COVID related they say. Workers slept, no services such as drinks which is really simple available, told everything locked down. We asked for things but never arrived. We had to buy what we wanted from snack area with food supposed to be included. Offices closed on weekends and Desk at Denver no help. Asked about, a place to put luggage. No charge at Chicago but Denver $10.00.
Asked Denver about a lounge the worker at Amtrak very rude stated nothing available. When you do this vacation by rail you had better know what you are doing. If Denver had been like Chicago things would have probably been overlooked. At the cost of what paid I could have flown, paid directly for 4 star hotel and bought all my food. The hotel did not provide breakfast till day 2. It was a package of Jimmy Dean, Scramble mix and water, that was my 30.00 per person breakfast. The entire trip has been a joke but that is what I get for traveling during Covid-19 but service all way round could have been better.
Having booked a trip to the Grand Canyon, I was very disappointed with the itinerary and service we received. When we checked in at Pittsburgh Amtrak at 12:00AM, to begin our trip, we were informed that the bus that was supposed to take us to Williams AZ. from Flagstaff AZ was no longer in service. We were told to get in touch with Amtrak Vacations, to get more information, when we got to Chicago. The next day as we were waiting SIX hours for our connecting train in Chicago, we called Amtrak to find out what we were supposed to do to get to Williams. After an hour on the phone we were told to call a taxi to take us to Williams from Flagstaff, a thirty mile trip. This should have been done by Amtrak because they charged us for the bus, knowing that it was no longer in service. So we did what we had to do and took a taxi round trip to Williams, at an additional cost of 160.00 dollars.
On the return trip we had to leave Williams at Three O'clock in the morning to catch our train back to Chicago. I can't tell you how stressed my wife was over the whole ordeal of making our connections. The food on the train was worse than what you get on an airplane. The same pre-made entrees for lunch and dinner. Had I known the times I had to catch the trains, I would not have planned this trip. After getting my itinerary once the trip was paid for, I tried to cancel the trip but you can't get a refund. They will only give you credit for another trip. Overall this was supposed to be a relaxing stress free vacation. It was anything but that.
Trip to Chicago was not "too bad", car stewardess Rita was amazing. Return trip, ice cold room, no A/C control, needed 3 blankets. Both ways, NO decent food, microwave only "because of Covid". First class price with coach amenities. Return trip, dining car attendant (?) Lupe, refused to allow us to eat off breakfast meal for lunch or dinner, which is the only menu that had edible microwave food. The "pay additional charges" food station, again had only microwave food, but did have a selection, but refused cash "because of COVID". So even though I paid a rate equal to first class on a plane, I had to pay additional money to get a cheeseburger to eat. So unless you are going on a trip for nostalgia reasons, don't do it.
Most Amtrak employees were rude, only had one that was nice on the round trip. The Amtrak employees at the stations, were AMAZINGLY nice, at both locations, just that attitude didn't make it to the employees on the train. Oh, just a quick mention, train would stop for 30 minutes at key stations, and we were told to stay within range of train and every time this happened, several employees returned to the train carrying fast food, something we were not allowed to do. I guess they liked to rub salt in our "covid" induced wounds.
I booked Amtrak from Rochester NY to Cincinnati OH. I arrived at the station on time. It went downhill from there. The train was 2 hours late which meant l missed my connection in Toledo. It goes even further downhill. The layovers weren't minutes. They were hours. I finally need up getting a bus ticket. I should have done that to start with. What is usually a 7 or 8 hour trip turned in to 2 days. They didn't even offer a refund for the remaining cost of the ticket.
I am currently going through an absolute nightmare with Amtrak. My Wife and I had planned a cross-country trip for our 25th Anniversary. Purchase in March for September 2020. I put the deposit down with our debit card, then immediately removed/changed to our CC to add additional trip protection etc. as well as purchasing their own travel protection plan. By June we realized it would be in our best interest to cancel this trip until things may or might settle down with Covid-19. I called and canceled and figured that was that. Yesterday afternoon they wiped out our checking account and over drafted us by thousands of dollars.
They are now actually fighting us on this, saying they have no record of the cancellation. I said, "Fine then cancel us now." They stated that we are not entitled to a refund. That we are only eligible for future travel vouchers. This is despite all of their advertising, emails and website stating that there will be "No Hassles Refunds with no fees" for all trips booked before April 20th due to Covid-19. I have spoken with several agents who are telling me that they never give money back, only travel vouchers. We currently filing a dispute with our credit union as we have run out of options. We currently can not pay our bills, and we have been robbed of any alternative vacation plans as we have absolutely no intention of traveling with Amtrak ever! Thieves and Liars!
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