FOLLOW US

American Cruise Lines
American Cruise Lines
Overall Satisfaction Rating
3.28/5
  • 5 stars
    20
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    14
Based on 35 ratings submitted in the last year
SHOW RATING DISTRIBUTION

American Cruise Lines

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own.

Be in the know

Get trending consumer news and recalls

Thanks

Keep an eye on your inbox, the lastest consumer news is on it's way!

Are you this business? Learn more about ConsumerAffairs for Brands

47 American Cruise Lines Consumer Reviews and Complaints

Sort: Recent
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

Page 1 Reviews 1 - 30
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Nov. 26, 2018

Purchased cancellation insurance. Had to cancel. Received letter and phone call confirming refund. Ultimately, was given cruise credits which I wouldn't use if they doubled them! This cruise line and the insurance they offer is a joke, at best!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 11, 2018

I booked cruise 474 which was to travel on the Mississippi River from St. Louis, Missouri to St. Paul, Minnesota from October 6 to October 13, 2018. When I arrived in St. Louis the evening of October 5, I found a note in my hotel room saying there had been a change in my itinerary, that my cruise had been changed from a Mississippi river cruise from St. Louis, Missouri to St. Paul, Minnesota to a cruise on the Cumberland River traveling from St. Louis to Nashville, Tennessee. Although there were many people booked on cruise 474 staying at the hotel, there was no representative from American Cruise Lines at the hotel to answer questions.

I called the American Cruise Lines customer service representative and was told that due to high water on the upper Mississippi, the ship could not get under one bridge and therefore the cruise had been changed to the Cumberland River Cruise. I explained I did not want to go on the Cumberland River Cruise to Nashville, that I had booked the Mississippi River Cruise to St. Paul Minnesota. I further explained that I either wanted a refund or I wanted to re-book the Mississippi River Cruise from St. Louis to St. Paul for a later date. I was told neither of these option was possible and that if I did not go on the Cumberland River Cruise to Nashville, I would forfeit all the money I had paid for my cruise.

I want this issue to go on file to warn other about the very unethical practices American Cruise Lines employs. They certainly are not customer oriented. They get your money, and then when they can't deliver on the trip you had booked, they seem to believe that sending you on another completely different cruise will fulfill their obligation. There were over 100 other people that were infuriated about the way we were treated by American Cruise Lines. I hope the Better Business Bureau has heard from them all. I went on the "alternative" cruise to Nashville as there was no alternative besides forfeiting the $10,000 I had already paid. I'm outraged.

View more
7 people found this review helpful
Not sure how to choose?

Get expert buying tips about River Cruise Lines delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Are you this business? Learn more about ConsumerAffairs for Brands
Rated with 1 star
Verified Reviewer
Original review: Oct. 29, 2018

Our cruise was re-routed due to flooding. We were told at the last minute with no options but to go or lose our money. The alternate cruise has a market value of $1245.00 less than what we paid yet all the company is offering is 25% off a future cruise if booked within 3 months. Our staterooms were not ready when we boarded and often not serviced until late afternoons. The meals and complimentary wine was not quality, and the ice cream desserts were melted due to a broken freezer. Staff is young and inexperienced. We were told there was a staff shortage. There were few offshore opportunities as it was off season. Corporate was unresponsive to the MANY complaints.

14 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Oct. 29, 2018

Staterooms are comfortable, dining is excellent without exception. The tours are well planned and off-ship experiences are very well organized and of high historical importance. Best of all, these are small, intimate and friendly touring experiences.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Oct. 23, 2018

I have been on the Columbia River cruise and a Christmas Cruise on the Mississippi River. Both were outstanding experiences. Even though I have traveled a great deal in the U.S. and Europe, river exploration and culture was all new to me. To experience the uniquely important form of transportation that rivers provide us was eye opening to an Oklahoma native. American Cruise Lines provided the perfect way to experience this. The ships and the whole crew are great. The tours, lecturers and entertainment were the best! I will leave in a week for the Chesapeake Bay tour and can't wait. I will probably sign up for another cruise on board!!!

Be the first one to find this review helpful
How do I know I can trust these reviews about American Cruise Lines?
  • 1,305,799 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 1 star
Verified Reviewer
Original review: Oct. 7, 2018

I was called 48 hours before my flight to St.Paul MN where this two week tour down the Mississippi was supposed to start. I was notified that there was a “port” change because of flooding and that the tour was now starting in Memphis,TN!!! There was a completely new itinerary that was not in any of their brochures and which I had never heard before. I was unable to make new travel arrangements even if I wanted to because of the last minute changes. All they did was apologize. I have been traveling for 65 years and have never been treated this way. They should immediately make complete financial restitution for the $22900 they have collected in June 2018. NOT YET. I CANNOT recommend this company. BAD BAD BAD.

25 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 6, 2018

We have cruised many times including a river cruise on Puget Sound. We paid over $12,000 for a cruise of the Northern Mississippi. We not notified of a change until we were on the bus en route to the ship. We will never cruise on this company and I will figure out ways to get out the word that you should avoid this cruise at all costs. We went on this cruise to see fall color. They are taking us to Nashville and there's no color. Plus I arranged for business meetings after we were to arrive in St Paul. The company couldn't care less about our inconvenience or desires. Avoid this brand at all costs. Ocean Cruises are better.

20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 2, 2018

Room 511 has toxic sewer gas smell and they rent the room anyway. Food was lousy for the price paid. Seafood was not fresh, wait staff was hit and miss. Below average food, wine and liquors. Shore excursions a joke. Entertainment Karaoke quality.

20 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 25, 2018

I enjoyed my first trip with American Cruise Line in the spring of 2018. From the beginning when I first contacted them on the phone until I ended my cruise, I found every American Cruise Line employee to be helpful, courteous, and knowledgeable. The day to day itinerary included many interesting excursions with plenty to do and see. I enjoyed the amount of socializing on board the ship. I was traveling alone, and I met so many people that I look forward to traveling alone again. And the food was excellent. I had no complaints and will take my second cruise with them in a few days.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 20, 2018

We have cruised with American Cruise Lines 3 times now -- to Alaska, the Upper Mississippi River and the New England Islands - soon to take our fourth cruise to Puget Sound and the San Juan Islands. Each cruise has been a delightful experience; comfortable cabins and lounges, good food and good programs. All personnel have been friendly and accommodating, whatever the needs were.

11 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 17, 2018

American Cruise Lines is service oriented. Phone contacts are handled efficiently and courteously. When you meet the ship for a cruise, there are crew members to meet and great. Your luggage is immediately their concern and they take it directly to your cabin. The dining area is open seating... sit with only those you wish or mix it up and get acquainted with new friends. Food is nicely prepared with choices available at all meals. There is plenty of information about the planned stops and possible excursions. I have done many trips and have found the passengers to be interesting with wide experiences in travel with ACL and other

large ship lines. ACL passengers are repeaters which says a lot about American Cruise Lines.

10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 10, 2018

We have taken 13 river cruises w/ American Cruise Lines and have enjoyed every one of them -- we have even taken the Columbia River and the New England cruises twice. ;-) They are more expensive than the competition but you get what you pay for, ie large cabins, delicious food, no additional tipping unless you feel it's warranted, a happy hour w/ cocktails and hors d'oeuvres, and wine and beer at lunch and dinner. Some cruises include a hotel stay the night before and transportation to the ship w/ baggage handling included. After three cruises all tours are free and after 10 cruises you get a free one week cruise. The staff are eager to please and knowledgeable.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 10, 2018

We chose this cruise because of the great reviews and were extremely disappointed. The rooms were no better than a budget motel and the food was no better than hospital quality. The staff in the dining room seemed to be new hires and although they tried to make us happy, the kitchen staff never came through. The entertainment was sub-par and only enjoyable on three of the seven nights. Excursions were ok but on three occasions there were not enough buses for all of us. The TV was a 21" that was not hooked up until we complained. We are not complainers having been on over 20 river cruises all over Europe as well as in Egypt, China, the Amazon and Vietnam. I hope those planning on traveling on American Cruise Line will take this and other negative reviews seriously.

44 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 8, 2018

We had a great time. The staff was superb, the food excellent and we really enjoyed the speakers each day. We have told numerous couples of our experience and several have either looked into or actually booked a trip. We really like the all inclusive cost as opposed to a base cost and numerous extras.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 4, 2018

When they say 'no refunds' they are not kidding. My parents had their second trip planned with them when my father had to undergo emergency open heart surgery just prior to the trip. They were rude (never once wishing him well), and every single time the only thing that they would offer them was to either completely cancel the trip (a complete financial loss), or transfer it to someone else (who else is going to want to buy a trip this expensive on such short notice?). All that we were asking was that they allow my father to get healthy enough to go on a trip (ie: move the trip to spring), and then they would then go on the trip. They were in no way asking for a full refund. Even in speaking with a manager (Wayne **), he was rude and callous. Clearly, this company cares only about making a buck! Good riddance!

51 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 28, 2018

Will be taking our third ACL cruise in a couple weeks --- their Columbia and Snake River trip. Our New England and Maine Coast trips in past three years were wonderful experiences and convinced us that we wanted to do more ACL trips. The variety of meal choices was more than satisfactory for our tastes, the food quality and variety was superb and the service was excellent considering we weren't on the QEII. We prefer "small boat" cruising with the more casual atmosphere and the opportunity to "meet and mix" with almost all the 100 or so fellow passengers.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 21, 2018

Will be leaving on our 4th cruise in 2 weeks and have our 5th planned. This speaks to how great our experiences traveling with American Cruise Lines has been. Our cabins, shore excursions, food and most of all the people have been outstanding, making our trips very enjoyable and relaxing. Suggest you consider the option of 1/2 portions for your meals. There has always been plenty of very delicious selections.

12 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 2, 2018

I was very dissatisfied with the food on the trip. The only good meal was breakfast. I just cannot believe they served less than mediocre lunches and dinners. The soups were terrible and you got about four tablespoons. After tasting I did not eat any more soup. The best meal was the lobster tail on Friday. Oh, can you tell me if the lobster salad and lobster put on top of some of the dishes was canned. It was so mushy. The best part of the cruise was the tours, except for that hapless one on Friday to some gorge because we couldn't go on the original tour scheduled. My cabin. What a disappointment. No one cared what it looked like. One desk, TV on desk. Who sits at a desk to watch TV? The bed shoved against the wall and the big corner opposite the bed bare, it could have used a comfortable chair to watch TV and to sit on to put your shoes on.

My friend (who had her own cabin) booked us a trip on the lower Mississippi but we canceled and we are looking for another cruise line for next year. Even your wait staff wasn't that great. Half of them were really great and the bad. I sat at the same two tables through most of the cruise. Do you know how many times the wrong dish was at in front of me - soup instead of salad (Could you spare the salad?). The wrong entree. Your cook is not a good cook. Talk to the chef on the American Star that goes to New England. We went there last year and the food was gourmet, just wonderful. After every dinner the chef being proud of his food came out and visited every table. That was a nice touch. I think your cook on this ship needs to go to culinary school. You were such a disappointment since we had such a first class wonder vacation and food on the American Star.

View more
34 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 31, 2018

I have made several cruises with American Cruise Lines, each time with a different person or persons, and each time the ship has been a bit larger. I have loved the fact that the ship is not so big and not feeling crowded by huge numbers of passengers. I have loved the activities planned for each cruise and the information resources along with them. On each trip, the food was wonderful, focusing on the regional specialties along the way. (On the "whaling islands" cruise, I relished the frequency of lobster on the menu, and especially the lobster bake.) On each trip, the crew was excellent, friendly and caring. I felt I was among friends. I have recommended American Cruise Lines on more than one occasion and will continue to do so. Looking forward to my next trip!

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 17, 2018

I took their much advertised trip to the islands. The ship was too large to dock so we had to take a small boat to visit the ports. Some islands we skipped and there was no mention made as to why. The crew did a good job but it was apparent that the corporate managers made all the decisions. Having sailed with them before I was looking forward to great meals but I was very disappointed. The food was bland with little thought given to the way it looked. The chicken pot pie, for example,was a bowl of a sort of thickened chicken stew. No biscuit. Little flavor. Sad indeed.

The entertainment seemed to use the same playbook. The first three nights the band's played almost the same music. There was a speaker on board but they only offered a few programs. They were good but we took the trip to learn more about the islands. The day trips were interesting but we found out later about other options that might have been more enjoyable and would have cost much less. The cabins are nice size but they seem dated in decor even though this was a new ship.

We noted several areas where maintenance was needed. The new carpet was loose making a tripping hazard. The public areas showed signs of wear and no amount of cleaning was going to fix the odd color choices. Overall for the price I was not impressed. I have sailed on small lines before and will go back to companies that really do put the experience first. Never again will I sail on American cruise lines and I will suggest that others take a good look at other options as well.

View more
30 people found this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: July 10, 2018

We took our first American Cruise Lines cruise and tour to New England on the inaugural voyage (American Constellation) and had a wonderful time! We’ve been in the group tour business for 26 years and sailed on more cruises than we can count. Now we are retired and took this cruise (minus the 50 people who usually travel with us!). This cruise was incredibly well organized and the staff was above and beyond well trained in hospitality and customer care. The staterooms were very comfortable with every detail well considered. Being on the inaugural trip, we were bestowed with numerous high end gifts almost daily! I Facebooked photos of our daily itinerary and friends coaxed us into taking another cruise on the Queen of the West (Snake and Columbia River) departing next week (July 2018)! I can’t say enough good things about American Cruise Lines and we are looking forward to more journeys in the future!

11 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 9, 2018

My husband and I embarked on an American Cruise Line trip aboard the "American Constitution" in June of 2018. We thought it was remarkable. From the ship itself - clean, spacious, and decorated with beautiful pastel colors to its excellent personal service, and wonderful food. Breakfast, lunch and dinner was always a treat. The excursions/ports were well thought out and nicely directed by one of the staff. The ship was easy to access - on and off. We never had to wait. There were 140 passengers on board. Entertainment was provided every evening from comedians to different types of music. If you like small ship cruising then this is your cruise lines. I highly recommend American Cruise Lines.

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 22, 2018

This cruise line doesn't even deserve one star. I have been cruising for 15 years and this cruise had to be the worst I have ever taken. I chose this cruise to see if there really was a difference between the “luxury” cruise lines and the Celebrities, Princess, etc. cruise lines and the substantial higher price. I spent three times the amount I would have spent on one of the other cruise lines to see if there actually was a difference. Difference I am not the only one on this cruise who was thoroughly dissatisfied.

It started when I first got onto the ship. I was very underwhelmed by the decor. It was very drab and plain. I got into my stateroom and the coffee maker didn't work, the safe didn't work, there was nowhere posted in the room to let you know where the ice machine was, there was no refrigerator in the room and no makeup mirror in the bathroom. To us, we had to go to the on all other cruise lines you had a cabin steward. We had none. As for your “Exquisite Cuisine” some meals were inedible. You only had a choice of two entrees. THE FOOD WAS TERRIBLE!

Between meal offerings were a selection of 3-4 canned soft drinks and 2 kinds of bottle juice. And the snacks… small bags of pretzels, granola bars, 2 kinds of chips, fig newtons and half baked cookies in the afternoon. They put out a dozen cookies for a ship that carried nearly 200 people. At cocktail time, most of the hors d'oeuvres were gone in 15 minutes and never refilled. Entertainment. SERIOUSLY!!! You think of yourself as luxury??? Most of the staff were new and inexperienced.

View more
45 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 21, 2018

I booked the Pride cruise a year ago. I booked room 308 so me and my sister could share the room so me and my sister could be in the same room and spend time together. Upon arrival I was told that we had been upgraded. NOT!!! They put us in 2 small rooms that included a bed, desk with a chair. So there was no way we could sit in each others room and talk or watch t.v. together.

When I complained that this was not what I paid 13,000 dollars for the desk clerk was very rude and informed me my room had been given away. Corporate was contacted by the Boat manager but nothing was done. So the trip that we had been looking forward to after losing our Mother turned into my worst nightmare. So beware. Once they take your money they can do WHATEVER THEY WANT. If you are going to spend your money on a cruise this company is the wrong one to spend it on. I highly recommend Royal Caribbean, Carnival, Norwegian, Princess... etc. Trust me I have been on all of these. You can not go wrong unless you choose American Cruise Lines. BUYER BEWARE!!!

View more
57 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 19, 2018

We are so very pleased with American Cruise Lines. They give the most for the money. The cruise staff is exceptional in the care they give passengers. The food is superb and the service is wonderful. The tours are well planned and very informative. The entertainment is great and the on board naturalists give very interesting discussions. We can't wait for our next cruise.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 7, 2018

This was my first cruise with ACL and I enjoyed it so much I booked a second. Fewer people on board which means you get a lot of personal attention from the crew. Food was excellent. There were a variety of excursions to choose from. I would have liked to have more information about them before the cruise. Very positive experience.

13 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 6, 2018

The dining deck did not have toilet/restroom facilities, requiring one to go up a deck to use the facilities. No self-laundering facilities as on the paddle wheelers i.e. America. Dining was an excellent experience with great choices, except a lot of lamb and duck on the menu.

17 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 5, 2018

We took this short cruise in March 2018. Had a group of 6 friends - none of us had ever cruised before. This was the most amazing vacation we've ever done! Staff was so professional yet totally accommodating - taking personal interest in meeting our every request/need. Shore excursions were great - well organized & always "on time". The food/drinks were sooo good! The chef personally came by each table almost every night during dinner just to see if we had any suggestions/complaints. Cabins were very large (bigger than some hotel rooms we've stayed in!!!) & extremely comfortable. The entire crew was AMERICAN & spoke ENGLISH (a big plus!!)!!! We chose this short cruise because we didn't really know what to expect - our next cruise will definitely be a little longer!!! In fact - we are already starting to plan for an Alaskan cruise with American Cruise Lines!!! Highly recommend this company!!!

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 5, 2018

After two days on the Mississippi River Cruise I had a medical emergency and had to be taken to the hospital at Baton Rouge. There I had emergency surgery. When I called American Cruise Lines for a partial refund they refused even though I was only on the ship for 2 days. I think this is pretty shoddy treatment after paying more than $6,000 for the cruise.

54 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 4, 2018

Travel with American Cruise Lines has always been most enjoyable. The staff very accommodating, food very good with a number of choices, side trips interesting and informative. Overall a very positive trip.

9 people found this review helpful
Loading more reviews...

American Cruise Lines expert review by Michelle Baran

Established in 1991 in Guilford, Connecticut, American Cruise Lines specializes in U.S. river and small-ship coastal cruises. Its ships carry 50 to 150 passengers.

  • Various U.S. regions: The regions American Cruise Lines sails are Alaska, the Pacific Northwest, the Mississippi River, the Northeastern United States and the Southeastern United States. Cruise themes include Lewis and Clark and fall foliage cruises.

  • Shore excursions: Shore excursions such as city tours and mansion visits appeal to a wide range of interests and ages. There are both daily included tours as well as optional excursions for an additional fee.

  • The Eagle Society: The company rewards repeat guests with free membership to The Eagle Society. Benefits include special offers and personalized service.

  • Fees: While fees do not include port charges and optional excursions, they do cover meals, live nightly entertainment and other amenities.

  • Solo travelers: The company actively welcomes single travelers.

  • Best for: Older travelers, couples and solo travelers that want to cruise in the U.S. should head for American Cruise Lines.

Profile picture of Michelle Baran
Michelle Baran River Cruises Contributing Editor

Michelle Baran is a senior editor at Travel Weekly, where she has been reporting on the travel and river cruise industries since 2007. Baran has also written about river cruising for Travel + Leisure, Travel + Leisure Southeast Asia and Budget Travel, and co-authored Frommer’s "EasyGuide to River Cruising.” She received her Masters in Journalism from Northwestern University.

American Cruise Lines Company Information

Company Name:
American Cruise Lines
Year Founded:
1991
Address:
741 Boston Post Road, Suite 200
City:
Guilford
State/Province:
CT
Postal Code:
06437
Country:
United States
Phone:
(800) 460-4518
Website:
www.americancruiselines.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!