Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 5 reviews that contain star ratingsSHOW RATING DISTRIBUTION


ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own. Want to know more about ConsumerAffairs accredited brands? Check out ConsumerAffairs for Brands.

Be in the know

Get trending consumer news and recalls


Keep an eye on your inbox, the lastest consumer news is on it's way!

5 AmaWaterways Consumer Reviews and Complaints

Sort: Recent
Filter by: Any
Page 1 Reviews 1 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 11, 2017

I absolutely could not think of anything that would have made my cruise with AmaWaterways better. The staff, tours, tour guides, cabin and food were great. I took the cruise on the Seine from Paris to Normandy on the AmaLyra. It is one of their older ship, having been build in 2008, but was very nice. I had a single room and it was great on the B level, room 221. I loved opening my sliding doors and feeling like the water was at my feet. The guides on the tours at each location were very knowledgeable and entertaining. The entertainment was very nice, but it will never be like a huge ship. If you are looking for big productions, a small river cruise will not be what you're looking for. I enjoyed the small number of people at 115. Made a lot of new friends.

Here's what impressed me the most. I have a gluten and dairy intolerance and have not wanted to travel because it can be a real challenge to avoid these foods. I was so amazed that the chefs had made gluten free bread, desserts, and sauces without gluten or dairy. If you any food limitations, they accommodate them. Also, since this was my first cruise, I asked other cruisers how they would rank this company. They complied by saying that is was the best cruise that they had been on.

View more
30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 17, 2016

I booked a cruise with AMAwaterways - first mistake - through their designated travel agent Avoya Travel - second mistake. I paid $800 deposit. Six months later I was asked to pay the balance. Avoya Travel asked if they could use my credit card. My wife was in hospital and I delayed answering until we discovered what was wrong and when I got the diagnosis and we couldn't travel. I told Avoya Travel and asked them not to charge my credit card. Avoya Travel still charged my credit card account without my permission!!! When I phoned up I discovered the agent was on holidays and I couldn't speak to her. Through major detective work I managed to reach and talk to her and she told me it would be dealt with. It was not and still has not been to this day, six months later.

I asked my credit card company to dispute the amount paid and they are in the process of doing that now but the company is fighting this all the way. Be aware that I cannot get through to anybody in the company and the travel agent isn't responding. This is incredibly frustrating. Be very very careful when using this company, they do not allow direct access on complaints. This is no way to gain customers. I would like to talk to somebody in the company about this but I cannot.

View more
53 people found this review helpful
Not sure how to choose?

Get expert buying tips about River Cruise Lines delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Rated with 4 stars
Verified Reviewer
Original review: Sept. 22, 2016

I definitely valued this trip. It was relaxing, it was fun, and it was greater than my expectations. This trip didn't put a hole in my wallet but it wasn't just a small dent either. It was definitely worth every penny. This had to be the best part. The STAY was too good to be a cruise. It was quiet and I didn't really worry about a shipwreck or anything drastic. Well, there were many things I had planned to do while on the cruise and I did everything and more. There were so many options and I did them and I really enjoyed myself while doing them. The heating and those other things relating to that were great and didn't cause any problems whatsoever to me at all.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2016

Cost too much to go around puking my guts up all over the deck so there really was no value I could have got drunk at home and did the same thing. They made me make my own bed. That's **. The maid was hitting on me and I told her I would punch her in the kisser if she did it again. Not much to do on a river. I mean seriously they only had 1 show that they did over and over and over and over and over again every day. Besides the bar which was too expensive at least they had one that I could drink away the memories of the horrible thing. And yes I'm talking about my girlfriend.

25 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 17, 2016

It was an amazing experience for me and my family. The food was good, cruise was good. Me and my family are going to try to take at least one a year. I definitely would recommend to anybody who wants to experience a trip like ours.

10 people found this review helpful
How do I know I can trust these reviews about AmaWaterways ?
  • 1,191,201 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on please visit our FAQ.

Loading more reviews...

AmaWaterways expert review by Michelle Baran

Founded in 2002, AmaWaterways offers river cruises in Europe, Southeast Asia and Africa. The company is headquartered in Calabasas, California.

  • Themed cruises: AmaWaterways offers an extensive portfolio of wine-themed cruises, as well as Jewish heritage, beer and art themed cruises. Activities like painting, wine tastings and beer tastings reflect the themes.

  • Free bikes: AmaWaterways provides its cruisers with bikes that they can use for free so they can explore cities on their own or on guided biking excursions. Signup is required and a bike is not always guaranteed.

  • Safaris: The company offers safaris as part of its river cruise packages in Africa. On the Zambezi Queen, which sails the Chobe River in Botswana, the ship offers floor-to-ceiling windows and private balconies for an optimal viewing experience.

  • Excursions for varying levels of activity: Excursions allow you to choose between a gentle walkers or an active walkers group. While AmaWaterway does not recommend its trips for children under eight, the company recently partnered with Adventures by Disney, which is offering family-friendly river cruises on AmaWaterways’ AmaViola vessel.

  • Best for: AmaWaterways caters to older travelers, couples and younger adults alike.

Profile picture of Michelle Baran
Michelle Baran

River Cruises Contributing Editor

View Profile

Michelle Baran is a senior editor at Travel Weekly, where she has been reporting on the travel and river cruise industries since 2007. Baran has also written about river cruising for Travel + Leisure, Travel + Leisure Southeast Asia and Budget Travel, and co-authored Frommer’s "EasyGuide to River Cruising.” She received her Masters in Journalism from Northwestern University.

AmaWaterways Company Information

Company Name:
Year Founded:
26010 Mureau Road 200
Postal Code:
United States
(800) 626-0126
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!


Keep an eye on your inbox, the latest consumer news is on its way!

Want to know more?
You look like a savvy shopperWant to know more?

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn't research before buying. To see why, sign up below!


Keep an eye on your inbox, the latest consumer news is on its way!

Make purchase decisions like an expert.

Our newsletters are full of tips and tricks to help you choose the best companies to fit your needs. Sign up below to get started!


Keep an eye on your inbox, the latest consumer news is on its way!

ConsumerAffairs Solutions for Business

Let's talk

Follow us

ConsumerAffairs ranks 562 on Inc. 5000 for 2017

At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to Contact Us.

At ConsumerAffairs we take privacy seriously, please refer to our Privacy Policy to learn more about how we keep you protected.

You’re responsible for yourself and please remember that your use of this site constitutes acceptance of our Terms of Use.

Advertisements on this site are placed and controlled by outside advertising networks. does not evaluate or endorse the products and services advertised. See the FAQ for more information.

The information on our website is general in nature and is not intended as a substitute for competent legal advice. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

Copyright © 2018 Consumers Unified LLC. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.