Airbnb Reviews

I sent word to them that I wished to cancel my reservation in Paris 'cause I found a better deal elsewhere. So I had assumed that I'd get my refund but the host was reluctant at first to refund then I pressed further and he agreed to refund 50%. But next thing I know was he would only give back 82 euros of the 447 euros I had sent to him, stating there was a penalty fee that wasn't even stated in the agreement. I bounced back and forth with customer service on this but they had their hands tied and it was up to the host to make his own rules. After various messages back and forth, I just gave up and bit the bullet. So to all who wish to deal with this corrupt organization---never again!

I booked a few days stay for my family for close to $600 so they could come out of town for my wedding and then covid happened. In Summary Airbnb gave the power to the host to do a refund and host REFUSED TO GIVE any money back. Even though I explained my terrible situation. They also said they didn't have to offer a service in the future with said money. Customer service was horrendous. They don't believe in phone calls and they just replied to my message like a bot and immediately shut the chat deeming the issue resolved. They gave conflicting stories from what their page said that I would receive a $122 since I cancelled very early on but all I got back in the end was $13. Most disgusting company. Fyi I received my money back from all my wedding vendors even the hotel without asking. Airbnb’s policies don't match with what the outcome is and it's clear they could care less.

I booked 40 days at a AIRBNB with six rooms to rent in an older building attached to an institution that rents rooms for rehearsals and performances to private groups. After two weeks the manager decided that I had violated their standards of conduct and ordered me to leave the next day. I did, but I thought I would get a refund for about 24 days remaining on the rental of the room which I was forced to vacate. I later requested the money back, but the manager refused because she thought I did not deserve it. I feel she was being unfair and simply virtue signaling in her attitude to me. She never talked to me about my supposed misconduct and I had to scramble to find another place to stay on short notice. I think she just wanted to show off herself as a sensitive, moral person. But I had no intention to do any harm, and whatever I did she or any member of the staff could have done the same and not been punished for it.

First Airbnb falsely makes you believe that air cover is their insurance and that you're covered up to a million dollars for any damage caused by these tenants that they don't even screen. They don't verify their identity at all. It could be a phony name. In fact what you have to do once there's damage, theft Or extra cleaning is request the money from the guest and then risk them writing you a one star review out of vengeance. If the guest denies payment then you get to deal with their wonderful Air cover team who most of the time can't even speak English properly. They don't understand what I tell them and they make you upload Photos videos and paperwork over and over and over again before they even approve your request to get reimbursed. In the meantime your property sits empty while you're waiting for the repairs to happen and if you don't have the money to repair it yourself you'll probably wait a month before they even get back to you.

The pet fee for the rental was $100 however an additional service fee was included at 13.4% and then taxes were added. I understand the taxes but the additional service fee is a hidden fee, not indicated in advertising. I guess this is why there needs to be legislation to make fees transparent.

Absolutely the worst customer service. So unprofessional, they do not protect hosts at all. The guests are coming with dangerous backgrounds sometimes and sometimes dangerous, Airbnb representatives they don't care. I had to remove the guest because she was mentally unstable and professional crook. She was going from Airbnb to Airbnb and started to be impossible to handle, she would be removed from the property and would scam refund. She had one review saying exactly that. I wrote review not sure if that would stay, it's still not out, too soon. I had to call the police, the Airbnb unlawfully altered her reservation to shorter without my knowledge or consent, which is against their rules and refunded her almost all money. I got paid $211 for 11 nights of her staying in brand new house on the beach.

Requested information about Staying at Nivaldina's Place. Did not get a response. Made other arrangements, but she booked me and charged me anyway. Never received confirmation of a booking so did not know there was need to cancel. She refused to return any money. AirB&B will not respond back to my request for help with this and despite calling numerous times to request management assistance and being promised a call back each time, none have reached out. AirB&B made money off a stay I never had. They do not need/want to resolve this. I will never book with AirB&B, do business with AirB&B and will give warning about booking with the woman who also does not care about her customers.

Terrible I am not using Airbnb no more. I book 5 days on Airbnb and I was in the cold room. I complained to the host. He provided another heater that was not safe because when I turn on once I plugged in the electricity shut off and my computer burn. It is not working no more. The lady from customer service called me and says I qualify for partial refund and went talk to the host. The host did not want to give me partial refund so the Airbnb was asking me for pictures. Each picture I am going to send you to prove the room was cold. I had a roommate there that also complained to the host. You all should talk to him about and I send the screenshots about my conversation with the host and I send the picture of my computer that's not turning on. And they say because the host does not want to give the refund they cannot do that. What? So if something happens in Airbnb they will not give you your refund if the host does not want to. Terrible company.

I rented a Cabin called Southern Serenity log cabin in the woods Cherry Log, GA by Sheryl in September 2023. It had cobwebs all over the front porch, no wifi services, no ironing board and iron as advertised and only one roll of toilet paper. The lights were out by the hot tub and not enough lightning in the whole entire cabin. The road leading to the cabin was very, very steep and very rough with a lot of gravel and rocks in the road. It was also very narrow. Sheryl was very slow in responding to my text. She was very mean and hateful.

This is a company that protects scammers and not guests. I had the misfortune of renting an apartment through AIRBNB and even though in several letters from the host that shows most correspondence was done off platform requesting more money to rent his apartment for a longer stay even though his rental contract states he can only rent for 1 month to a guest, if you do give the host the extra money to continue renting and something goes wrong (illness), you will lose your money.