Airbnb Reviews

The "tiny home in Banner Elk" with attached bathroom was NOT as advertised. We could not even stay there. The room smelled SO strongly of mold, the bed was NOT like it was pictured. It was 1970's brown and gold checked...poly-cotton sheets that again smelled old and dirty. The listing said "1 double bed, 1 air mattress, 1 floor mattress". There was NO bed. It was futon with a futon mattress, which is NOT a regular mattress. The photos looked NOTHING like the actual place. If we stayed the night, I would have had an asthma attack, it was NOT clean and comfortable. The listing said "full bathroom", but there was NO toilet. A "bathroom" BY LEGAL DEFINITION has toilet. We thought the port-a-potty was an ADDITIONAL potty for the "tent," they said anyone could bring for additional guests. "Plenty of room to pitch a tent add 4+".

The Airbnb support is so disappointing that it's even frustrating. The fact that there is no continuity between one rep and the next makes the communication so difficult. Instead of talking to the same person who can keep track of the situation, every time you send a message you get assigned a new person and they don't take the time to fully read and understand what is happening. It has happened to me multiple times as a guest and I now do all I can to avoid booking on Airbnb when travelling.

1-Star. I had a very disappointing and unsettling experience with this listing and with Airbnb support. When I arrived, the unit was in an extremely unsanitary condition—well below any reasonable cleanliness standard. I submitted 18 photos to Airbnb support showing the condition, which appeared to be in clear violation of health standards. Even more concerning, the host pressured me to leave a 5-star review in exchange for a refund. This kind of manipulation is completely inappropriate—guests should never be coerced into dishonest reviews.

We thought we rented a mansion in Marathon, FL, however the house was in poor condition. I contacted the host before the review to see if they were going to fix it but that was a mistake. I said the review either would state that "the house had some issues but we made a settlement and the host will be fixing the condition" or it will say that "the house wasn't in great condition and we are waiting on action from the host. We hope that they will fix the issues." Air BNB took down my review without contacting me and letting me share my photos and text messages. Do NOT rent from Air BNB or from **(Southern Diversion)..

It was with considerable expectation and trust that I booked a rental property through Airbnb, believing in the platform's promise of secure and reliable accommodations. However, my experience took a sharp turn when I discovered that the property listing, managed by a leasing agency (WC Lodgings, based in Healdsburg, CA), was significantly misrepresented. Upon arrival, the reality of the rental was a far cry from the images and descriptions provided, rendering it not as advertised.

I stayed at an Airbnb in Pittsburgh (Confirmation Code: **) that was entirely misrepresented. It was filthy, smelled of urine and feces, had stained linens, visible bug infestation, and was in a loud, unsafe area. I have Multiple Sclerosis, and this posed a health risk. I submitted clear photos and was told I’d be reimbursed and relocated, only to later receive a 10% credit and no relocation help—despite Airbnb having all of my money and knowing I had no backup funds. I have used Airbnb daily since January and have 5-star reviews. I request a full refund, relocation compensation, and cleaning reimbursement. This is a breach of their Guest Refund Policy and a failure in customer care.

As a contractor, we need to travel for work. These dates are not always set in stone. The last place rented was an amazing rental, but unfortunately, the job ended two weeks before the pre-paid rental was up. Did we receive one penny back? NO! Not a thin dime. The unit was immaculate upon leaving and the host actually gave us a great review. Personally, we will no longer use Airbnb for our future rentals, and they are many per year. This is a great scam...

1st request to stay was denied, AFTER the 24 hr window in which the host should respond. (2 days later) host I did book with, canceled on me the day OF my reservation, after I was already en route. Actually he asked ME to cancel because of a death in the family. When I gave my condolences, then mentioned the app states if the host cancels, THEY have to cancel, (twice) or I wouldn't get a refund. They didn't respond. Not until I contacted Airbnb customer service. I had to wait 2 days for a refund. Another listing which was available for me time frame, I messaged the host whom didn't respond until almost a week later, just to say it's not available as it is under renovation. (then why was it listed?) This whole app feels like a networking platform for scammers.

We are hosts with multiple properties and find that every time we have to deal with customer service regardless of what it is, its is like a time loop. People who are obviously just doing their jobs but know nothing. They will try, but essentially they cannot help and the last time I tried, they told me that they couldn't help me with my problem because it was handled by a special team, but could also not send me to that team because they didn't know exactly what team it was. I asked for a supervisor and they asked me if I was sure, because the supervisor would "advise" the same thing. Like they had given me any advice! So, at the end of the call, I finally just said goodbye because he had told me there was really nothing he could do anyway. Every time I talk to customer service I just about lose my mind!!!

I recently realized that Airbnb removes negative reviews when hosts request it. The company cannot be trusted anymore! Their customer service is horrible - it is supposed to be a global company supporting travelers, but the only way to reach the support is to call a US phone number!?