Consumer Complaints and Reviews
I just purchased a 1999 Kragen Zooma 33cc gas scooter off a nice man from Craigslist. I have seen some absolutely terrible reviews on this site so naturally it frightened me a bit but the more and more I road that tiny little thing the more I fell in love with it. I mean how much more till it craps out? It has to be soon since it's coming up on its 16th birthday! It just kept going and going! So after about 2 months of riding I decided to go through the entire scooter from head to toe, I rebuilt everything. I started with the front and worked back to the deck rebuilding bearings, deck, brakes, motor so it was just like the day it was bought! I'm almost done breaking the new engine in and it's running like a scolded cat. It is now my new intercity transportation that gets 150 miles to the gallon. I do give Kragen props for building this one right. I know it ain't no GoPed but I didn't have 1 grand to blow.
I think the reason why so many have broke is one key issue... KIDS! Not to pick but kids tend to beat the crap outta this things. I mean hell just go to YouTube and type in 33cc zooma and you might understand where I'm coming from! I casually ride mine and it never goes full throttle constantly. Also it never leaves the street! But guys that's just my 2 cents... I have to head to my local BMV on my Zooma as we speak to take my CDL permit! Peace and love.
I was riding my stand up scooter in the street and all of a sudden, without warning, the frame snapped in half which sent me tumbling down with the handle bars and a quarter of the frame that was still attached to them. I suffered some cuts and bruises and twisted my ankle. Luckily I wasn't riding that fast which also surprises me how could the frame snap so easily? Well I dragged the scooter home in two pieces. When I layed it down on the floor I noticed that there was already a spot under the frame they didn't weld all the way because there was rust between the metal.
As a result of the poor build quality I suffered the following injuries: scraped lip/face bloody nose broken tooth severely scraped hands/arms large bruise on right hip I will never do business with this company because of their excessive corner cutting which endangers the safety of their customers. These scooters should be recalled immediately.
My boy's back tire locked up coming down the hill and he fell off and got all scraped up. Luckily there was no car coming at the time.
I'm going to have buy a new tire and try to put it on.
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Oh yea, the muffler also burned out. My sons are not happy but the scooter is going in the trash as it is extremely dangerous. Our scooter was purchased at Kragen and they offered no assistance in repairing or replacing the scooter.
Somebody will eventually get killed on one of these scooters.
I bought a Zooma scooter for my son about 2 months ago. About a week ago he was riding and suddenly the engine started making a cracking sound. 10 seconds later the engine stopped and never run again. I opened the engine, saw the piston ring was broken. I called the company -- they told me, we are not responsible if you open the engine.
Winter kept them off the scooter and now they have only riden it approximately a dozen times and the handlebar broke again. They only have a 90-day warranty, so I don't think we can do anything this time. Besides, who wants another zooma that keeps breaking! These need to be recalled. WE have been very lucky without injuries, but it is entirely possible for an injury to occur.
The scooter cost $250 which my sons saved to buy for themselves after Christmas of 03. Now they have a bad sense of our consumer protection knowing that things are made this poorly!
When I first got my Zooma electric scooter the chain was messed up and when we took off the back tire all of the bearings and a messed-up washer fell out of the tire so we got another one and this time the brakes wouldn't even work!
The month of May passed and I still did not receive the part. I called again and was assured by supervisor Jennifer that the part would be mailed. Today is 6/16 and I have not received the part or any correspondence.
I have since purchased my son another scooter. I want a full refund from American Power Products of $179 plus tax.
We have repaired the handlebars twice and also throttle cables and the rim needs to be replaced right now. The brakes don't work right, it really is not safe to ride. It is broken down more than it is in use.
Now, the chain is broken one and a half months since I purchased it and I can't find out where to get it. I will never shop Schuck's or Zooma Brand ever.
My son fell off when the chain broke and it locked the back wheel. Scraped his hand.
Now I have an even more serious problem! The handle bars broke this afternoon, my nephew fell off the scooter went head forwards to the pavement. No he did not get hurt, but the scooter can't be fixed unless it is welded. These death traps SERIOUSLY need to be recalled! They are not safe!
None this time. What about the next? Should consumers wait till a child dies from one of this scooters?
Kathleen should report this incident to the U.S. Consumer Product Safety Commission (CPSC).
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