Graco Baby Products Reviews

Normally I am a huge fan of Graco I purchased my car seats through them after doing hundreds of hours of research on crash test and material ratings. I loved that they go above and beyond the other companies and USS standards on the car seat crash testing and certification standards. Let’s face it. The buds needs the side impact and roll over testing standards that Europe uses that Graco uses for many of the car seats. This fact and the Inright Latch is why I choose their products multiple times and paid more for it. Being disabled from a car crash I know more than most how important vehicle and child car seat safety is. After a fender bender forced us to replace my child's car seat due to our state and insurance regulations, I ordered the same car seat (this year's model) which is from the Graco Premier line at a cost of well over 400 dollars.

My mother purchased this product for my baby shower. It took less than a week to receive. We tried to put together but some of the parts were stripped. My other half contacted the Storckcraft co. Multiple time we just received the parts October 11,2022. The issue I have is I can go in labor any day now and it has to be put together assuming all these parts are ok. So I will have to buy something else for him to sleep in. The crib was expensive. It should not have taken so long to receive the replacement parts. When I tried to put a review on their page they said it couldn't be published. They have to do better.

I HATE Graco products because you cannot clean them. I should be able to easily detach the fabric to wash it simply because babies do not always stay clean. I would never purchase their products again. Then on top of that, customer service leaves you on hold for a million years for them not to know what to say or how to help.

I made an on-line purchase from GRACO on June 21. My order went from shipping via FedEx to UPS to USPS. It is now July 7 and the order has not been delivered. They are using Covid-19 as an excuse for this unreasonable shipping time. Graco asked for my review even though I have not received the purchase. They would not publish it as it did not meet the website guidelines. AKA they would not publish a poor review of their shipping. I have no idea if the product itself is good or not. I have requested a full refund but have received no response.

I was gifted the Graco Pack 'n Play Cc Elite Soothe Myles_9q211myl November 2019. I have only used it a handful of times and while the pack n play is great the cradle piece did not even last a few months. One side of the plastic/metal handle that locks in the shaded part snapped right off and MY SON COULD HAVE BEEN EXTREMELY HURT if I did not react as fast as I did. One day I went to use it for the 2nd time that day, placed my son inside and was about to lift it up with one hand, but something told me to use 2 hands. Good thing I did, because when I lifted the cradle up to carry to the next room, the side handle that locks in the shaded umbrella broke off completely. This plastic/metal handle snapped right off and MY SON COULD HAVE BEEN EXTREMELY HURT if I did not react as fast as I did.

I recently spent quite a bit of time researching car seats to move my 11 month old into. She currently has the Graco snug ride and I LOVE it. I have always been one to only purchase Graco items. I am done. I ordered the Graco Sequence 65 off of the gracobaby website because everywhere else was out of stock on the color I wanted. It showed it processed through and I received a confirmation email. I had been waiting over a week for my car seat and nothing. I finally called Graco and was told it was either “stuck in a portal” or had been knocked out on suspicions of fraud since the billing address was different than mailing. I was told I’d know something by the end of that day. Specially, that if it was stuck in a portal they would send it on through and send me a tracking number...but if it had been kicked out due to suspicions of fraud I would have one sent to me free of charge.

I purchased a Graco Snuglock Snugride 35Lx safety surround in Jack. Well my 6 month old baby needed a helmet and this car seat does not have removable head protection. My son only weights 15lbs. So we easily could have used the infant carrier for a long time. Well I contacted Graco asking them why they would make a product not fit for every baby, I would have purchased the car seat if I had known better beforehand that the pads did not come out. The car seat cost $200.

Impossible website experience and phone customer service. I ordered a Graco FastAction Jogger LX Travel System for my niece. All went well on the website until payment. I live in Florida and she is in California. The website repeatedly told me that there was a problem with my card. I checked with the credit card company and we could see the item being entered and then cancelled. It was not a problem with the credit card. I then called Customer Service as directed and after ONE HOUR wait on hold, I was advised that this website could not ship an item to one address and bill the payment to another. I then emailed customer service to complain about this situation. In the interim I ordered the item from another seller and was able to ship to one address and bill to my address.

After receiving no answer to my calls and then waiting at least twenty minutes on hold, I eventually had to email the company in order to receive assistance. I purchased "two" car seats, which went on sale before the return period policy. I requested the difference in price to be credited back to my account, which was denied...."3" times. Instead, I was told I could return the unused items for a credit. I would then have to reorder to get the sale price. What sense does this make, especially for an expectant mother of twins!!! Well, the twins arrived and car seats needed. Rest assured, this will be my last purchase from Graco and last purchase of Graco products.

The website for the same product had two different prices as I browsed 30 mins apart. The first time was about $15 more expensive however I already placed the order. I was trying to call and figured out why, maybe they should match up the price. No one picked up so I had to order another one with cheaper price and hoping to cancel the first order the next day morning.