Consumer Complaints and Reviews
Got the travel system for baby shower. Was so excited. Took home, opened it to get ready for baby when she arrives and there is no car seat just the stroller. Emailed the company since I tried taking back and Walmart said I needed to contact the company. My response was, "We would never ship a box lighter than it should be and there is nothing we can do for you." I will never recommend this company to anyone and will never buy any of their products. Bad customer Service.
My daughter is only two months old and is using a car seat from evenflo. The straps are so hard and always hit her neck they hurt her sometimes. I got this car seat as a gift and called the company about this issue because clearly they did not make it safe for newborns, although the car seat is FOR a newborn. So first off I called it took about 2-3 days just to get "helped". When I did get through the women told me to take a picture of my baby in the car seat with the straps. So I did and I had to write her like 3 times to get a response even though she said she would be calling me back.
She then told me the 4th day that they don't sell harness straps for this car seat. So she told me to just make sure the straps don't go over her shoulder to hurt her. It's obvious she had no consideration for my child's safety whatsoever. She seen PICTURES of her neck so onto the straps. She still did nothing, no refund, no change of seat belts or straps no change of even straps cover. How sad is that. Never again will I purchase or use a evenflo products.
I purchased an Evenflo travel system in the USA over the long weekend in July that according to the box meets and exceeds US and Canadian Safety Standards only to find out that it is against a federal law to have purchased it as it is not to be used in Canada? I went through two boarder Crossings and not one person identified this was against the law. Not to mention it does not meet Canadian Standards. I do not understand how they can write this information on the side of the box?
The company manager Tammy ** initially stated it was impossible to have such a box as it did not exist but when I sent her pictures of the tag and the box she relayed that the same box is manufactured for both countries, but it was my responsibility to know it was against a federal law to purchase this as a cross boarder purchase. I identified to her that I travel to and from the US quite frequently and that I wanted a car seat that was legal in both countries and this was why I purchased it. After a week of negotiating she finally agreed to send me a new travel system. But it may not get here before the baby and it is not the style that I was looking for. I was just wondering how they can get away with advertising this way? The least they could have done was write on the box it is against federal law to utilize this car seat in a country that it is not purchased in. Is there anything you guys can do to warn others from making the same mistake?
There was a recall of the Evenflo Discover infant seats. Instead of allowing customers to return these seats they sent out a fastener to fix the problem. After receiving the fastener, I tried to use it and discovered that it isn't even practical to use. I then E-mailed Evenflo and told them of the problem and that I would like to return the seat for a refund. I then received an E-mail back stating that they would NOT allow me to return the seat. I have copies of these E-mails for reference. I feel like Evenflo is more concerned with what this recall is going to cost rather then making a product that is safe. After trying to communicate with Evenflo I feel like it is a lost cause. Evenflo needs to be held responsible to fix this problem not just put a band-aid on it.
In my case no damage has resulted but could potentially if I were to get into a crash with my child in the vehicle.
I have an evenflo car seat. This car seat is very dangerous. When i buckle my son in it the latch that suppose to goes over his chest doesnt, instead it goes over his neck and chokes him. my son is 22 pounds and 32 inches tall. i have had the car seat about 6 months and after having him goes 2 inchs i could not put him in the car seat. i had to buy another car seat. The evenflo one i spent 70 or 80 dollars on. I had called the company to get a refund or somethin else in exchange and they said they could not do anything, they said to wait til he was 30 pounds then use the regular seat belt in the car seat. Which i still had to buy another car seat that was 85 dollars. It is a joke that they would sell unsafe car seat that choke children. what if he had been in a accident?? he could have been killed. I think these car seat sould be taken of the shelves.
I child could have been injuryed serious or even killed from this carseat. Something should be done
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I bought the Evenflo Journy travel system. Not even 4 months later both front wheels fell off. They fall off every time I put the stroller in or take it out of the vehicle. They also fall of when I try to lift it over a curb, in traffic, with my baby in the stoller. I do not feel safe using this stoller at all.
The stroller-the award selling convience is a sham. Shortly after the recall scare the wheels started wobbling. Parents/ consumers put faith in manufacturing companies especially when we believe they are going through the proper safety channels to sale their product. My baby is now 9 1/2 months and weighs all of 18 1/2 pounds. While taking my girls on an outing for mommy daughter day I heard a snapping sound and my poor child fell backwards. Luckily I keep her strapped in because without I can't even imagine. There are small metal rods or screws on each side of the stroller that's supposed to be secured with plastic. The plastic broke on one side of the stroller.
A customer service rep. replied to my complaints by first telling me that I am over my warranty period- "she's 9 months but if it would have broken when she was 9 days or even 90 days we would HAVE to replace it for you ma'am." I was also informed that there is no replacement part for the seat back so I should just invest in another stroller. As if I would put my trust/faith in EVENFLO again and give them another dollar. Times change but the safety measures of children should only get better not WORSE!
We recently purchased an Evenflo Tribute V (In July), as an extra car seat for my daughter and niece. When the seat is not in the car, it works perfectly. Once latched into the vehicle, the straps absolutely will not tighten completely, leaving far too much slack.
The seat has been installed in our Honda Odyssey forward facing (using LATCH) for my niece, and rear facing in a Chevy Astrovan (using the seatbelt) for my daughter.
No matter how it is installed (forward or rear facing), or how it is latched into the vehicle, the straps will not tighten once installed.
We have the Evenflo Embrace car seat that was recently recalled due to the carrier handle unlocking and babies hitting the pavement or other surfaces and being injured. Injuries range from bumps/bruises to skull fractures. I spoke with a representative and later a supervisor and all they will do is send a repair kit so you can fix the handle yourself.
That is ridiculous! When parents buy products that are sold as new and tested you trust that someday you will not have to repair them yourself. I could not believe their lack of consideration to my comfort as a parent. Why should I feel safe putting a newborn in a seat I repaired myself?? I will never purchase an Evenflo product again.
They only recalled about 450,000 seats a major company like Evenflo can surely afford to replace car seats for those parents who are not comfortable fixing Evenflo's problem them selves. I guess meeting their bottom line is more important that ensuring their consumers are comfortable and confident with their products. Whatever happened to customer satisfaction?
I immediately left work and took him to the pediatrician. The doctor checked for swelling in his head and abdomen and told me all the warning signs to look for throughout the night. I was even told to wake him two hours after he fell asleep for the night, to make sure he was still alright. Thankfully, the rug burn on his face and head where his only injuries. Since I wasn't there when it occurred, I never fully understood how this could happen. But a friend of mine at work just forwarded the recall information on the Evenflo Embrace infant seats, so now there is no question in mind how this happened. While his seat is a Discovery and not an Embrace, the handle design is the same, and it is the same manufacturer.
I can't believe a company would make a faulty product such as this. Its sole purpose is to keep your baby safe. I will NEVER by an evenflo product again, and will tell everyone I know to never support this company by buying their products.
Once I saw some of the other models (mostly Graco & Combi) that my friends were using, I began to realize that not all car seats are made alike & they've experienced none of these problems. I remember being relieved when my son finally outgrew the seat. Tho. I made the misfortunate mistake of keeping this carseat for child #2...also, back when my son was still using the Port-about 5, I purchased the Evenflo Journey stroller from target. I instantly fell inlove with the fabric & that it had the mosquito netting (much needed living along the Gulf Coast!). I've been mostly pleased with this stroller other than that the wheels keep popping out when its being either transferred from car to garage/vice versa...or when opening it up to use (mostly the right rear, but ALL of the wheels at some point have popped off--once when we were lifting the stroller up over a curb--luckily my husband was with me & I had an extra set of hands to help me pop it back on--if I'd been by myself my son could've been injured.
Well, my son Carson was born on June 11/06. We were so excited bringing him home in his new car seat... But when we were installing it for the first time.... We soon realized how much space Carson needed. We drive a 99 Jimmy and we installed Carson base behind the passenger seat.... The amount of space needed to install it properly is outrageous....The passenger seat is placed forward as much as it can go... not very comfy.... And the stroller.... I have had to call and get new wheels for the stroller because they would just pop off.... the canopy on the car seat keeps falling down.
The whole travel system is nice looking but jsut not practical..... I think that evenflo should take this product off the shelf... reading on the consumer reports.. the evenflo embrace carseat only scored a 25 out of 100... (how can that be sold to consumers)... It's not safe... I'm just glad my wee man will be going to the next size car seat soon.
I purchased the Evenflo Embrace infant travel system a few months ago. My son was born in November and currently weighs no more than 11lbs. however the carrying handle on this seat twists and could potentially break apart.
I contacted Evenflo and they sent out a replacement seat NO QUESTIONS asked! This alarmed me so I contacted consumer affairs - Transport Canada to see if this is an ongoing issue. I was told that they are currently doing an investigation into this exact matter and that they have had some infants injured.
I received the replacement seat from Evenflo yesterday and the handle is no better. I contacted Evenflo again and was told by not only an rep, but the manager that I need to get my facts straight before I make accusations regarding the safety of this seat. They told me that there have been no issues what so ever and that I am making this up.
The Aura Travel System from Evenflo is not worth the money. My daughter is 6 months old today. She has a medical condition that limits us from being able to go a lot of places. So one would think a stroller/car seat would last alot longer than 6months. We have had nothing but problems with this car seat and stroller. The first thing I really noticed was the material around the stroller itself is all pulled so tight it has frayed and torn. According to Evenflo since I didn't notice this within 90 days of purchase there is nothing they can do.
Well the point of a travel system is putting the carrier seat on the stroller not laying a new baby in the stroller, and since I didn't purchase the stroller it was 40 days past before I even received the thing.
The second thing was the carrier seat does not snap easily into the base. I thought it was supposed to be this way it was brand new. When I went to a store recently and looked at the other models they worked great. So does my neighbors who has a 9 month old.(Different kind). Next was the pieces on the sides that say evenflo the bottom pieces that cover the screws came off, my husband has snapped this on repeatedly.
Yesterday was the final straw when we were at my daughters surgeons office and as I am walking through the hospital doors to the outside street I notice the wheel in the back left wobbling like it is going to come off. I was scared to death the wheel was going to pop off. Here I am pushing a stroller car seat combination with one hand carring the baby in the other trying to keep all the weight off of the back wheel hoping the wheel doesn't come off while my 5 year old daughter is holding on to my purse running across the streets to the parking garages in the pouring down rain.
When I called the company she offered to send a replacement part for the inside pieces of the wheel but nothing could be done about the rest of this stroller that was 150.00 (plus tax) Now to some that may seem like nothing but I have 4 children and have never had a problem like this. I am even more upset that I asked her if there were any other complaints about this stroller and she said no. I see some on this web site so that was not the truth. I had picked the Evenflo Aura Travel system to put on my gift registry. It is upsetting that someone thought enough of my family to spend money like that on a gift and it is not worth the price. Evenflo does not stand behind their products at all.
I now have to wait for the replacement piece for the wheel and hope thats what the problem is. I also have a stroller that I should get almost 3 years out of that looks like its already 3 years old and I don't know if I even feel safe using it. I really can't afford a new stroller and car seat at this point but what do I do? I will never purchase any evenflo product again. Not that evenflo cares about that but at least I will feel better not supporting them.
I purchased an evenflo carseat/stroller combo from walmart. I have had it for 3 months now and my daughter has had 2 accidents in it. The first being when i went to transfer her from one room to another. I put the handle in the upright position and when I picked her up the handle released and she flipped forward falling on her head. This accident led to a trip to the hospital.
The second incident was when I had her in the store cart. The product claims that the carseat will lock onto the child seat part of the cart up front. I heard the click of the seat being locked in, but no more than 15 minutes later when we turned a corner, the carseat came unlatched from the cart and flipped over. One side had latched because it stuck on the cart before it fell completely off. Again this resulted in my child falling on the floor on her head. God only knows what type of long term damage this has provided to my daughter. Not to mention the trauma and stress I went through each time I watched this happen.
I didnt think anything of this until I started doing some reasearch online and found out that this is not an uncommon occurrence. I just want other parents to be aware of the dangers of evenflo's carseats and I would like the company to own up to their mistakes and be held accountable.
I purchased an Evenflo Embrace5 rear-facing child restraint system. Within 3 months the canopy broke. Now the cover is ripping, not too durable, makes me worry. Pending response from company.
We have an EVENFLO Auro On the Go - Travel System. We've had it for 11 months now and have already had many problem with it. For example, about 4 months ago the mechanism in the handle located on the carrier broke so we cannot use the carrier to carry our son in it anymore, on the stroller the rear-right wheel has fallen off a few times already and will not stay on, it seems the plastic cap has wore off inside, the last but main concern is the seat will keep unsnapping from the base and swings almost 90 degrees backwards. We have had this system for about 11 months now and has proven to be very dangerous to my son.
Being that these systems are expensive we cannot just go out and buy a new one at any time. We've been saving and for have to do with what we got which is very uncomfortable knowing that any of these things described could havppen at any time. When the seat came apart from the base and swung backwards my sons legs were pinched under the food tray because of the back lateral movement from the seat. His legs were bruised for a few days.
Below the red handle on the side of the embrace car seat/carrier (under the green means go dot) there is a little red dot (the handle is connected to the inside of the plastic of the car seat using these things...anyway, I learned that it is made of cheap plastic when my 4 month old infant was properly strapped in and flipped over. It is not that the handle malfunctioned like what I have read..this red connector dot had bent the plastic and moved into the hollow part of the plastic so the handle does not grip into a position anymore (if that makes any sense). I am so angry this happend and that there is no 24 hour hotline to call and complain. I will NEVER purchase an evenflo product again so I am not sure how they are going to try to calm me down. I will take that up with them tomorrow morning. I just don't understand why it is still being sold if there is even 5 complaints about it, which ticks me off even more.
Thankfully my daughter was strapped in properly and I am overly cautious so I caught her in the seat before her head would have went face first into the concrete outside...although that does not lighten the situation in any way. The car seat is useless to me now, so I have to spend money on a new one (which I wasn't planning for a couple more months and we're in the process of moving so money is hard to come by) but my baby is worth everything so I never have to use this piece of junk again.
I had the carseat model 5481586 manufactured in June 18, 2005. The handle started to crack apart from the car seat. I called evenflo and they are replacing the car seat and told me there had been a change in the design. I was extremely pleased with the organization's treatment in my concerns and willingness to replace my product purchases.
I purchased an Evenflo carseat, model Tribute V #3791336CP1 near the end of 2003. I purchased this car seat because it was the most compact car seat available. It also happened to be the least expensive option. The car seat will function properly when it is not installed. It will not tighten properly when it is installed as a result the user is forced to leave the straps much looser than regulation. I originally thought it was a problem with the way my seats were molded in my 2003 Mini Cooper. I then tried it in a 2000 VW Golf. I have since tried it in a 1994 Mazda Protege, 1998 Audi A6, a 2004 Nissan X-Trail and a number of rental vehicles.
Originally, I was concerned there was a problem with friction on the seat material but that proved false when I tried it on leather, vinyl and fabric seats. I know I installed this car seat properly but to insure that was the case I had it checked at a Car Seat Clinic where personel are trained by The Co-operators Insurance. The straps have never tightened when installed. It should be noted that no person that has attempted to use our car seat has ever been able to tighten the straps, regardless strength should not be a factor. I have chosen to purchase another product in the interest of my children's safety. My conscience cannot let this go because I feel the price point of this product means those with lower incomes will be using it and their children will be at higher risk for a number of reasons.
I believe it important to disclose to you that I am a police officer and that I feel this product is a serious hazard on the road. I feel the children we are trying to protect are put at risk and their caregivers are experiencing a false sense of safety.
I purchased an Evenflo Embrace infant seat 5 months ago. There are no current recalls on this item but there should be. The handle is very unsafe. If bows and bends when carrying it and has stress marks on it. I have read many other reports of the same and even many whose handles have broken and babies fallen to the ground. There needs to be a recall on this product as it is very unsafe.
Evenflo Snuglii infant carrier the one that goes from the front to a backpack is EXTREMLY DANGEROUS cut off circulation to my 4 months old leg it turned blue blood vessles popped my bro and dad whipped him out of it my mom was carrying him i filed a complaight with evenflow but i advise u all to be careful of stop using it.
My son now has black.blusihn spots on his left leg and is uncomfortable the injury we tell in a few weeks for sure but most likely has caused perment brusing like marks and nerlogical damage
My niece shopped around for what she thought was the safest infant car seat for her son Matthew Gallardo. After checking safety ratings, she decided to go with the Evenflo Discovery Infant safety seat. She went to WalMart and purchased it. The pattern was very cute, it had blue and brown plaid with a cute little bear on the back of it. Matthew was her greatest joy and she adored him.
On March 10, 2004, My niece was taking her son Matthew and her nephew to daycare. My Neice's car was hit by another car in the side. The car did a 180% spin and ended up rolling over on it's side. My niece was killed instantly.
Matthew, who was 5 months old, was ejected from the car. The base of Matthew's safety seat was still strapped in the car. The housing of the seat broke loose from the base and apparantly bounced around in the car during the accident. Mathew apparently came out from the straps of the car seat and went out of the window when the car rolled over.
When the car came to a rest, Matthew was in the on the ground outside of the car and the housing unit for the safety seat was out too. The housing unit cracked in several places. The base still remained in the car and was strapped in with the car's seat belt.
Matthew died of a fractured skull and a brain laceration. I can't help to wonder, if Matthew would have survivedf the accident if he had been in a different car seat. After doing research on the net, I have learned that this happens quite often with the evenflo discovery car seat. I make a point to inform everyone that I see with an evenflo discovery car seat, Matthew died using a car seat just like that one.
My son is 24 months old and he has learned to climb out of his car seat. He undoes the clip on the chest straps. It's the one you just slide on to not the one you buckle. He does this going down the road. Before you get to stop he's out and in the floor.
He has cut his arm from falling in the floor board or the car.
I received an Evenflo carseat and stroller for a baby present. Model #5751318 p1. On three different occasions the babies arm was caught and pinched when putting the carrying handle into the carry position. Obviously resulting in a screaming and crying baby with skin pinched in the car seat.
Physical damage resulted with bruising to the arm, and mental anguish to the parents and grandparents that were not expecting a baby seat to pinch and hurt a baby.
i called to ask if they would replace a broken part on my sons carseat. They said its not a replacement part and its over 1 yr and no warranty. Tthe metal spring like thing that secures the shield to the carseat has fallen off. They told me that i should buy a new seat.
I feel that a recall should be put on this seat. Granted I bought the seat several yrs ago and it was manufactured in 1999 -- it had an expiration date of december 31, 2004. I pointed out that this seat had no reached the expiration date and i feel that they should replace my carseat without such a hassle. A defect like this could hurt a child it is unsafe.
none as of yet carseat has been discontinued in use
We were required to return our infant daughter's Evenflo Port-About Carseats for the following reasons: the carrier seat constantly became stuck in the base and could not be removed. The handle that you pull out to unlock the seat became stuck the majority of times, even though we ensured that the seat was properly installed (and that it was being used properly) by having it inspected by an individual certified in Carseats safety.
As a result, we would have to take the baby out of the seat altogether and carry her in our arms - not an easy feat when attempting to do groceries, etc.! This also tends to wake a sleeping baby, resulting in a cranky baby!! We would then have to fight with it to eventually free it from the base after we returned home. - the carrying handle, after we would ensure that it had "clicked" into the upright position for carrying, would suddenly release, throwing the seat (and the baby) forward towards the ground. This never happened when the baby wasn't strapped in, but if it had, she would have flown right out of the seat to the ground. In any event, it gave her quite a jolt when she fell forward while strapped in and gave us quite a scare as well.
Also, the sunshade would not stay attached to the seat and would not click into position, falling completely forward instead of positioning over the baby's head to protect it from the sun. In short, we were very dissatisfied with this Carseats and returned it to Sears and bought a different model made by "Safety 1st". So far, we have not had any problems with the new seat.
Damage Resulting: My son had bruises on his legs for days and I had to go and spend even more money on a car seat that worked.
I had purchased the Baxter Plaid travel system for my daughter in July of 2002. In January of 2003, my 4-month-old daughter was able to loosen the straps on the car seat and start sliding out while I was driving, Two days later the stroller broke and I was not able to fold it to put it into my vehicle. Somehow the folding mechanism broke and the stroller will no longer collapse to fit in the trunk.
On Monday January 20,2003 I called Evenflo, and asked them politely what they could do to help me rectify this situation, I had paid $200.00 for this travel system back in July, the woman then told me that if I paid the $25.00 shipping fee they would send me a new travel system.
Well, I never received anything. Evenflo stated that I received it on January 24,2003 (not true). I was then advised that an investigation would be put through with UPS. A week later I contacted UPS, to see if they found the travel system, when they notified me that they were never made aware of this situation by Evenflo. I then contacted Evenflo and the woman was very rude and hung up on me.Three weeks later UPS contacted me to ask me if I ever received the package from Evenflo, (during those 3 weeks I continuously called Evenflo asking for the manager Wendy and she refused to talk to me). I was also made aware that the package was insured for $130.00, subtract my shipping of $25.00 after UPS finishes their investigation and I will only receive $105.00 and you can not find a travel system equal to the one I purchased for that price. I still have no stroller, and no car seat? How can a company this big get away with this?
My husband is in the Army and is supposed to be shipping over seas and I have to be worrying about a stroller and car seat. I have never been treated this way.
My daughter's infant hates this car seat. She cries as soon as she's strapped in. I started checking things to see if I could find anything. I did. In the front there is an adjustable piece that snugs the baby in. The outside looks smooth but if you feel in the back. it's not smooth and there is a square piece of plastic that digs into the infant's chest or stomach area. It may be fine for the winter months but summers are hot and this could cause a puncture into the chest or stomach area under certain conditions.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Evenflo is an American child product manufacturer based in Miamisburg, Ohio. Founded in 1920, it is a recognized brand of car seats, high chairs, activity centers, safety gates and many other products for babies and toddlers.
- Lightweight options: Evenflo has several lightweight infant seat options, some as light as 6.5 pounds.
- Variety of price points: Evenflo offers basic infant, convertible and booster seats for shoppers on a budget, and also offers seats with more features at higher price points for those looking for convenience or luxury.
- All-in-one models: Evenflo offers a broad selection of all-in-one seats that accommodate children from 4 to 120 pounds. These start at around $150.
- First rollover tested car seat: Evenflo’s SafeMax car seat is the first car seat on the market to be safety tested for rollover crashes. Its impact-absorbing headrest and steel frame absorb impact to keep your child safe.
- Temperature tested: Since car seats typically use foam as padding, most brands can degrade in very hot or cold weather. All Evenflo car seats are tested at extreme hot and cold temperatures to ensure they maintain their performance in any climate.
- Best for parents and caregivers of infants and small children.
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Evenflo Car Seats Company Profile
- Company Name:
- Year Founded:
- 225 Byers Road
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- United States