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Have had 2 Symphony All-in-one car seats for 2 years. Took apart to clean and discovered that the straps on both seats have shredded!! I'm trusting this thing to keep my son safe! Tried contacting the company and my emails keep getting “returned to sender”. So now I get to buy 2 new car seats when I expected these to last until he was done needing one.
I would even go as far as boycotting Evenflo! I bought the car seat (2nd stage) and so weird... since it's not rocket science to use a car seat. I couldn't figure out how to adjust the harness so my baby could even fit in it. I decided to read the manual and nothing says how to adjust it. Only that it moves and you won't have to rethread it? So I called customer service to be told to read the owners manual more carefully. Still have no idea. I have no clue who has even bought this Triumph car seat and been able to fit their baby in it. Biggest mistake ever. I'll stick to Graco!
I love Evenflo products, but absolutely despised their customer service. Evenflo has one of the worst customer service we have dealt with. My fiancé and I ordered a car seat from them almost 3 weeks ago. When we went to track our order it kept telling us that the order number was wrong. We called and the lady said that it was unusual seeing as packages usually deliver 24-48 hours after purchase. She called the warehouse and somehow 3 other orders were placed the same as ours and they didn’t have any in stock for us. Okay, whatever no biggie. I told her just to refund me and she said that since nothing shipped the pending charge on my account would just fall out. Took about 5 days but it finally did.
A week later after we ordered another car seat from Graco this time, we check our account and Evenflo decided to charge our account once again. I told My fiancé and he called and they said that since they got the car seat in stock they went ahead and shipped to us a car seat that would be here by the 8th. We explained we didn’t want it and that we had already ordered another car seat and they told us okay they will call FedEx track the package and then refund us that day (this was Friday). The lady never called us back nor did we get our refund.
My fiancé called today, and was told we couldn’t get refunded until we refused the package and it was sent back, only then could we get our money back. I’m mad at this point because not only did they NOT have permission to draw out of our account a second time, they now were spinning us in circles and not giving us our refund. I called and got a hold of a lady who said they’d refund us today, could take up to 24 hours but we would still have to refuse the package which is fine, or they would Charge us again. If I don’t get my money in 24 hours I’m going to be even more upset! Will not order online through them again!
This Sibby travel system does not come with a body pillow. My baby was born a preemie at 4 lbs 8 oz and did not fit into the car seat (although the package specifies a 4 lbs - 50 lbs requirement). When I contacted the manufacturer from the NICU, I was told one would be mailed 7-10 days (my baby was expected to come home two days from the day I called). I was then told to use receiving blankets so that my NEWBORN PREEMIE would fit in the car seat. Not only was it against hospital policy, the product package instructions, but who would secure a NEWBORN PREEMIE with blankets? I have requested the manufacturer place body pillows in every travel system (as standard with the purchase of the car seat alone) and the company will not respond back to my numerous requests. You CANNOT purchase the body pillows in stores.
I had done my research before purchasing, and for the price, Evenflo is rated very highly. I had a model that stayed in the car, an upright car seat. This is one of the best qualities of these car seats, that they keep your child safe. I read all the instructions before installing in my car, and it was still hard to know if I was doing it correctly. I had to have someone help me that had done it before. I also felt there should be a way to know if the seat is in tight enough, so that you are confident it will not move in case of an accident. But I liked that I could get my child in and out fairly quickly. I also felt my child was safe in her car seat. Sometimes it was hard to get the clips buckled quickly, but I knew how important it was to do. I did not have a car seat with a base that stayed in the car, and would get a model with one if I ever need new again.
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Evenflo meets government safety guidelines and has harness straps that can be attached in a number of different positions. It can be used either as a rear facing seat for infants or as a front facing seat for older children. Although I like most of the features of this car seat and feel that it was a good buy for the price, it could be improved by adding a little more padding.
Evenflo has a fairly high safety rating. I like the strap system and the buckles are very easy to operate. The seat is lightweight yet sturdy, and it is easy to keep clean. However, I would like to see some different options for anchoring the seat that would make installation easier and close to the same procedure for various types of vehicles. The seat is easier to install in face forward position and easier to place child in and secure the straps with less effort. The rear facing is not as convenient. It would be nice if a swivel base could be developed for rear facing position. This would make placing the child in the seat less time consuming and would be especially nice for inclement weather.
It has all the features and items I was looking for and was also at a very reasonable price. Installing and using the car seat was a little difficult the first time but the instruction manual was very helpful to me. After installing and using it a few times it was very easy to figure out. The car seat is lightweight but very sturdy and comfortable for my child. The design and color is also very nice. I am very happy with my purchase.
I like that the Evenflo car seat is adjustable. My kids have grown very fast. They are all in the 90% in height and it seems I am always having to readjust the belts so the kids will fit in. It would really suck if I had to buy a new one for every growth spurt. However, it is not easy to get it installed in the car. They are very hard to get in place and strapped in and I would love to see a better way of doing that. It seems no matter how hard I pull and push on the seat there is still a lot of looseness and a movement of the seat. Just to get the seat belt around the seat is hard then you have to have about 3 people pull on it to get it as tight as they say it needs to be and the worst part is putting on the little clip to hold the seat belt. After it is in it is not too bad belting up the kids as long as they aren't fighting you.
I like Evenflo Car Seats' extra padding for infant which you can remove. It’s very comfortable especially for a newborn baby. It’s also side impact tested so I don’t have to worry as much about my baby’s safety. But the straps that you buckle the baby into sometimes after you click the car seat to the base get stuck so you have to take the seat back out and fix it before strapping the baby in. The base for the car seat is relatively easy to install. I have to put it in and take it out often between three vehicles and the seat easily clips in and out.
Evenflo expert review by ConsumerAffairs
Evenflo is an American child product manufacturer based in Miamisburg, Ohio. Founded in 1920, it is a recognized brand of car seats, high chairs, activity centers, safety gates and many other products for babies and toddlers.
Lightweight options: Evenflo has several lightweight infant seat options, some as light as 6.5 pounds.
Variety of price points: Evenflo offers basic infant, convertible and booster seats for shoppers on a budget, and also offers seats with more features at higher price points for those looking for convenience or luxury.
All-in-one models: Evenflo offers a broad selection of all-in-one seats that accommodate children from 4 to 120 pounds. These start at around $150.
First rollover tested car seat: Evenflo’s SafeMax car seat is the first car seat on the market to be safety tested for rollover crashes. Its impact-absorbing headrest and steel frame absorb impact to keep your child safe.
Temperature tested: Since car seats typically use foam as padding, most brands can degrade in very hot or cold weather. All Evenflo car seats are tested at extreme hot and cold temperatures to ensure they maintain their performance in any climate.
Best for: parents and caregivers of infants and small children.
Evenflo Car Seats Company Information
- Company Name:
- Year Founded:
- 225 Byers Road
- Postal Code:
- United States
- (800) 233-5921