About Evenflo Car Seats
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I have never experienced such horrible service. I purchased $800 worth of Evenflo products for a baby shower on December 8, I ordered this in a timely manner as many products get shipped in at least 6-10 business days. Nowhere on the site did it say “due to high volume your order may be delayed.” Most websites clearly state that when their products are in such high demand, evenflo website did not have any of this. Anyways, two weeks passed so I decide to check my order status. Well turns out my order cannot be found. I contact customer service and they stated without an account created at checkout I could not view my order status. She proceeded to tell me that my order was “in process”. I said okay and patiently waited for that email as to when my order was being shipped.
A week and half later I contacted again, waited 45 min to get to an actual representative all for her to tell me that she and her manager were looking into it and they would need to call me back. I thought well if the manager is also looking into it then this is a good sign right? Yea, was I wrong. She stated she would call me that day, it’s been TWO DAYS and I also get an email stating “my case has been closed because it was resolved!!!” Now I must get on the phone AGAIN to see what the issue is. I HAVE NEVER HAD SUCH HORRIBLE EXPERIENCE WITH ANY PRODUCT, EVER!!! If this wasn’t a gift I’d cancel my order!! I’m definitely headed in that direction and thinking about going straight through Amazon.
Evenflo Securemax Gold Car seat is dangerous especially for newborn babies, we had an awful experience with this car seat at the hospital because we adjusted and set the the car seat according to the manual and baby didn’t fit well, we also received some help from professionals and still baby looked very uncomfortable. We tried using it again 3 weeks later and again did some adjustments with the help of experienced parents and the baby neck skin was getting hurt. Definitely this car seat doesn’t worth the price.
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Have had 2 Symphony All-in-one car seats for 2 years. Took apart to clean and discovered that the straps on both seats have shredded!! I'm trusting this thing to keep my son safe! Tried contacting the company and my emails keep getting “returned to sender”. So now I get to buy 2 new car seats when I expected these to last until he was done needing one.
I would even go as far as boycotting Evenflo! I bought the car seat (2nd stage) and so weird... since it's not rocket science to use a car seat. I couldn't figure out how to adjust the harness so my baby could even fit in it. I decided to read the manual and nothing says how to adjust it. Only that it moves and you won't have to rethread it? So I called customer service to be told to read the owners manual more carefully. Still have no idea. I have no clue who has even bought this Triumph car seat and been able to fit their baby in it. Biggest mistake ever. I'll stick to Graco!
I love Evenflo products, but absolutely despised their customer service. Evenflo has one of the worst customer service we have dealt with. My fiancé and I ordered a car seat from them almost 3 weeks ago. When we went to track our order it kept telling us that the order number was wrong. We called and the lady said that it was unusual seeing as packages usually deliver 24-48 hours after purchase. She called the warehouse and somehow 3 other orders were placed the same as ours and they didn’t have any in stock for us. Okay, whatever no biggie. I told her just to refund me and she said that since nothing shipped the pending charge on my account would just fall out. Took about 5 days but it finally did.
A week later after we ordered another car seat from Graco this time, we check our account and Evenflo decided to charge our account once again. I told My fiancé and he called and they said that since they got the car seat in stock they went ahead and shipped to us a car seat that would be here by the 8th. We explained we didn’t want it and that we had already ordered another car seat and they told us okay they will call FedEx track the package and then refund us that day (this was Friday). The lady never called us back nor did we get our refund.
My fiancé called today, and was told we couldn’t get refunded until we refused the package and it was sent back, only then could we get our money back. I’m mad at this point because not only did they NOT have permission to draw out of our account a second time, they now were spinning us in circles and not giving us our refund. I called and got a hold of a lady who said they’d refund us today, could take up to 24 hours but we would still have to refuse the package which is fine, or they would Charge us again. If I don’t get my money in 24 hours I’m going to be even more upset! Will not order online through them again!
This Sibby travel system does not come with a body pillow. My baby was born a preemie at 4 lbs 8 oz and did not fit into the car seat (although the package specifies a 4 lbs - 50 lbs requirement). When I contacted the manufacturer from the NICU, I was told one would be mailed 7-10 days (my baby was expected to come home two days from the day I called). I was then told to use receiving blankets so that my NEWBORN PREEMIE would fit in the car seat. Not only was it against hospital policy, the product package instructions, but who would secure a NEWBORN PREEMIE with blankets? I have requested the manufacturer place body pillows in every travel system (as standard with the purchase of the car seat alone) and the company will not respond back to my numerous requests. You CANNOT purchase the body pillows in stores.
I had done my research before purchasing, and for the price, Evenflo is rated very highly. I had a model that stayed in the car, an upright car seat. This is one of the best qualities of these car seats, that they keep your child safe. I read all the instructions before installing in my car, and it was still hard to know if I was doing it correctly. I had to have someone help me that had done it before. I also felt there should be a way to know if the seat is in tight enough, so that you are confident it will not move in case of an accident. But I liked that I could get my child in and out fairly quickly. I also felt my child was safe in her car seat. Sometimes it was hard to get the clips buckled quickly, but I knew how important it was to do. I did not have a car seat with a base that stayed in the car, and would get a model with one if I ever need new again.
Evenflo meets government safety guidelines and has harness straps that can be attached in a number of different positions. It can be used either as a rear facing seat for infants or as a front facing seat for older children. Although I like most of the features of this car seat and feel that it was a good buy for the price, it could be improved by adding a little more padding.
Evenflo has a fairly high safety rating. I like the strap system and the buckles are very easy to operate. The seat is lightweight yet sturdy, and it is easy to keep clean. However, I would like to see some different options for anchoring the seat that would make installation easier and close to the same procedure for various types of vehicles. The seat is easier to install in face forward position and easier to place child in and secure the straps with less effort. The rear facing is not as convenient. It would be nice if a swivel base could be developed for rear facing position. This would make placing the child in the seat less time consuming and would be especially nice for inclement weather.
It has all the features and items I was looking for and was also at a very reasonable price. Installing and using the car seat was a little difficult the first time but the instruction manual was very helpful to me. After installing and using it a few times it was very easy to figure out. The car seat is lightweight but very sturdy and comfortable for my child. The design and color is also very nice. I am very happy with my purchase.
Evenflo author review by ConsumerAffairs Research Team
Evenflo is an American child product manufacturer based in Miamisburg, Ohio. Founded in 1920, it is a recognized brand of car seats, high chairs, activity centers, safety gates and many other products for babies and toddlers.
Lightweight options: Evenflo has several lightweight infant seat options, some as light as 6.5 pounds.
Variety of price points: Evenflo offers basic infant, convertible and booster seats for shoppers on a budget, and also offers seats with more features at higher price points for those looking for convenience or luxury.
All-in-one models: Evenflo offers a broad selection of all-in-one seats that accommodate children from 4 to 120 pounds. These start at around $150.
First rollover tested car seat: Evenflo’s SafeMax car seat is the first car seat on the market to be safety tested for rollover crashes. Its impact-absorbing headrest and steel frame absorb impact to keep your child safe.
Temperature tested: Since car seats typically use foam as padding, most brands can degrade in very hot or cold weather. All Evenflo car seats are tested at extreme hot and cold temperatures to ensure they maintain their performance in any climate.
Evenflo Car Seats Company Information
- Company Name:
- Year Founded:
- 225 Byers Road
- Postal Code:
- United States
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