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If I could leave 5 negative stars, I would. My process started with trying to redeem a Disney Reward card, which was rejected at the Disney Store (Nov). I called Disney’s reward number (Dec) and was told that another card would be sent to me. I never received the new card. I called Disney again (Jan) and was told that my redemption card is now reactivated and can be used. I used it right away and made an online purchase consisting of 4 items. I received an email saying that the item was shipped with a tracking number. Two weeks pass by and the tracker continues to say that the items are pending shipment. I called the shop Disney customer service line, they apologized and reshipped the items.
The tracker for these items said that they were shipped right away. I get an email saying that my redemption card no longer works and they charged my backup credit card. I get 3 out of the 4 items, but was charged for all 4. The three items were all crushed on delivery and there is no way I can give them as gifts. I called shop Disney (Feb) to complain about the charges, the missing item and the state of the items on delivery. They said the charges were not their fault and I need to call my backup credit card! The best they could do for me is for me to return my 3 items back to them and they will refund my charge.
They cannot give me a new redemption card (I had already cut up the one used), so that money is now gone. This process was a NIGHTMARE!!! I am so fed up that I will never shop at Disney again! I love the theme parks and Disney in general, but this redemption process and the whole shopping at Disney experience has left a blemish that can’t be easily forgotten!
I placed an order on Disney online for some Christmas presents on 12/12. They sent a notification that the items had been shipped a couple days later. On 12/18, I got an email that one of the item was out of stock, so I wrote a complaint since I then had to rush to find a replacement Christmas present. On 12/19, Disney wrote to say that a "Magical delivery is on its way" with the item that was out of stock, so I did not get any replacement present. Christmas came, and nothing came from Disney. On 12/26 I called them, and all the rep could tell me is that the item was never shipped (so the email was NOT TRUE), and all they could offer was an apology. An apology for disappointing my niece on Christmas Day? This was my first experience shopping at Disney Online and will be my last.
My experience was very disappointing. Way overpriced, very long lines, uninteresting. Don’t waste your time or money at this place. It’s a joke. You will do better to go to the surrounding beaches. They are beautiful.
A completely unprofessional fulfillment operation. Ordered matching t shirts for a premium over regular retailers. The items never came even after two weeks. Tracking number shows that label created and no other tracking numbers. Avoid ordering from Disney online. They are 100% clueless as to how you fulfill an online order. Buyer beware.
I ordered a costume in children's small and was sent an extra small. I asked for a refund and was sent another extra small costume. ShopDisney has me dealing with UPS returns over and over and no refund. I would recommend shopping anywhere else, they are terrible.
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This is more like Mickey Mouse Monthly NIGHTMARES instead of Mickey Mouse Monthly Memories. Every single month has been ridiculous madness. My daughter recently said, "I hate these Mickeys." My 12 year old sees what we go through every single month. Waiting up all night, ordering, getting the confirmation email, waiting, waiting, waiting, waiting, getting a cancellation email. We wait 5 hours in line only to discover that an employee is first in line. Seriously ridiculous. I'm just done. Their condescending answers finished with "have a magical day" now make me sick!
I have been an avid collector of all things Disney for over 40 years. It's ALL OVER my house. Now I can't stand to look at it because it reminds me of how HORRIFICALLY UNFAIR AND RIDICULOUSLY PATHETIC this release has been! FREAKING GET IT TOGETHER DISNEY! Can't you invest in a better inventory tracking and shipping system? My gosh you are HUGE and you can't afford a better system? Are you that freaking cheap?
I was prepared for the heat, rain, lines, and prices. What I wasn’t prepared for was filth, ignorance, rude employees, even rude characters. Everyone just seemed miserable. Last time I went was 2009 then this year 2018. This will be our last time going. Horrible experience.
Just a warning to anyone considering purchasing Disney Gift Cards as presents... I purchased 2 gift cards from Kroger for our trip to Disney in December 2017. When we got to Disney, the cards had a ZERO balance. I've been in touch with Kroger and Disney Gift Card. They have not helped with restoring the funds. Basically, I'm out hard earned money until Disney Gift Card steps up and restores the funds. It’s been more than 7 months and I still haven’t received a refund!!! Putting this out there for anyone who is thinking about buying Disney Gift Cards. I wouldn't want anyone else to go through this nightmare!!! Please share and get the word out to help protect your friends! #DisneyGiftCard #DisneyWorld #Disney #LoveMickeyButHateThieves #PleaseHelpMeMickey
I decided to go to Animal Kingdom and Magic Kingdom for the first time in years. It was a big waste of money and a big waste of time. I went with a group of 4, each of us paying $174 for a ticket. The park was extremely over crowded, we were at the park for 14 hours and only managed to get on 6 rides or attractions. Initially they make things seems attractive with the “fast pass” however we were unable to get any fast passes due to what seems to be a faulty system. It became obvious fairly quickly you're just a number and they don’t care about your experience. Do yourself a favor and go to Universal Studios, I will not be returning to any Disney theme parks.
I feel I am in the twilight zone. I cannot believe this site is directly Disney, I just can't. I paid $150 for gift cards, e gift card to get right away to pay a deposit. I got an email with order number and confirmation. Said I should get my e-card in an hour... at the hour mark I called. I got the runaround and was told they would cancel and I should have access to the funds as they "never took it out". I go to Target to use it to buy Disney gift cards in store. Declines. I called my card and sure enough "$150 from ShopDisney. You now have an available balance of $0"?! So I called. TWO HOURS on the phone, 4 reps, but miraculously ALL had the same manager. So only one guy, Kevin if that's even his real name, gives me the runaround, tells me to call my card?! Okay so I record it because I can't do three way on the store phone Target is letting me use.
I call back, 30 min get him again and play the recording. All of a sudden I am being questioned and at the end of the day the issue is not with my card, it is with Disney!! I will NEVER buy through Disney directly EVER again. I am on hold now, going on 47min STILL waiting for a manager as last night I was told that is a billing issue and no one worked at billing at that time of day?! This is ridiculous. And yes I called my card and it is still there. $150 gone!! If I didn't have my Disney wedding before this, I wouldn't have at this point. This is crazy.
The website is a ridiculous level of trash. It's pathetic. First off, if you need to contact them via email good ** luck finding an email address. Second, you can't use more than one gift card on an order and you can't use a gift card with PayPal. What is this, the ** '80s? I have not purchased due to the level of ** you have to go through just to make an order and based on this appalling experience, I have zero intentions of ever making an order.
Two weeks ago, I placed an order on shopdisney.com and received my email confirmation that stated my final (not estimated) total. When I checked my credit card statement, shopdisney.com had billed me for more than that amount. I called them and calmly explained what I thought was computer error, only to be met with a bullish response that I had to email them my email confirmation for the difference to be refunded to me. I did that but I knew that, given her crappy attitude throughout the phone call, the rep just wanted me off the phone. In the meantime, I called back praying I'd get a better rep. What I got was far worse.
Instead of shrugging me off, the representative was condescending and insulted my intelligence repeatedly, by reiterating "policy" to me which, by the way, is that the store reserves the right to charge my credit card for ANY amount they deem appropriate regardless of the final total on my email that I had originally agreed to before placing the order. The rep kept saying that my email would say "Estimated Tax" and that they were allowed to figure out the final tax after the order is placed and charge me more. I told her repeatedly my email did not say "estimated tax" to which she replied forcefully and repeatedly, "What does your email say for 'estimated tax'?" I finally got irritated and explained I wasn't a child and I was telling her the truth, to which she replied that there's nothing she could do because I didn't have accurate information (i.e. I wasn't saying what she wanted to hear).
By the way, throughout all of these exchanges and the final email exchange, not one representative clarified which tax was being used for my order. I know it wasn't my state tax, because that was much lower than their final price. But I wasn't allowed to get an answer to that question. My forwarded email from earlier was then returned by another careless employee named Gilbert, who also thought spewing bad business practices in the form of "policy" was acceptable and would meet my low intelligence ratio, so he too insulted me to get me off his back. My reply was that I'd dispute the charge and mark the item as "return to sender" once I got it. That got the response I was looking for, which was a manager stating they'd refund the difference of the order, but again stating their policy of charging the customer whatever they'd deem fit in the end.
I thought this was the end of it, until I noticed today that they continued to charge my card multiple times after the supposed "refund" came through and in the end I've not been refunded at all. So I'm reporting this incident in the hopes that someone learns from my mistake and doesn't use their site. I've also notified friends and family and spread the word to be wary of their site. And finally, I'm contacting my credit card company to dispute the final extra charge and to block them from charging me anymore. After all, this wasn't what I agreed to.
I made a few selections (3) at the Cinn. Outlet Mall at Monroe, Oh. When I went to pay I was informed that they had no plastic bags but that they had a Disney reusable bag that my purchases would fit in. For 1.25. Are they kidding, or a cute trick to sell reusable Disney bags. I said no thanks I would just carry my purchases. This was on a Mon at 1:30 pm. I am 71 years old, done more shopping than I care to remember. I have never had this happen before.
Grandmother let two granddaughters pick out dolls at Disney store. Very excited girls looking at packages all the way home. Spent @ thirty + minutes getting dolls out of packages. Then seven-year-old girl spent about 10 minutes trying to change Elena's clothes, got very frustrated, so grandmother did change outfit that was very very hard for her. No way any child could change outfits for The Elena Wardrobe Set Doll. The five-year-old trying to get Elena Isabel the singing doll to sing was impossible and both dolls were recommended for 3+. Girls played with dolls for @ five minutes. Very cheap dolls and very, very cheap outfits. A total waste of my $70.
I checked out on June 4th and had to check back in June 5th because I wasn't going to one of their parks on the 5th. Their dining plan showed (I have the printout) I had 10 adult table services left and 2 child table services. So we did schedule dinner at the boathouse because we had to use our services by 11:59 on the 5th. At dinner I was told our dining plan did not show up and we called. On hold for 48 minutes for them to tell me (my family of 7 was sitting at a dinner table for 50 minutes) they gave us the wrong numbers, but I should have kept track. Seriously, they say this. I left the restaurant after 50 minutes. Our night was ruined. I still cannot believe they said it was my fault even I should them the paper.
Arrived at Magic Kingdom at 9:30 am. Immediately Went to get fast passes and they were all used up for the popular rides. Stood in line for Pirates of the Caribbean for 20 minutes and the ride broke down and we were forced out the back exit. Stepped in line for River Cruise with an estimated wait time of 50 minutes and waited 2 hours to get on the ride. At 1:30 we have ridden two rides. Not very magic for almost $400 per ticket. Spend your money on the all inclusive!
I purchased a Invicta Disney watch on May 30. Very excited. Tracked it each day. It finally arrived on Saturday June 10th. Opened it to find an empty invicta box. NO watch. At first I could believe. I pulled everything out of the box. Found warranty papers everything but the watch! (Who ships merchandise not to check to make sure it's in there.) Anyway called Disney right away. After on hold several times she comes back and said "credit your account". I asked if I could please be on the list when it does come in instead of a refund. I just want the watch. She replied "we don't do that" not I'm sorry or nothing. Asked her if she knew if disney spring or Magic Kingdom might have it. She just said idk! Well my experience was from magical and they could care less!! I am a long time pass holder and a gold member on disney cruise, I think I should evaluate if I should still support such a negative and fake company. :(
I was at Disney 3 weeks ago with my grandchildren. I have all respect for people with disabilities but my question is why is it fair for 12 family members with one wheelchair to get on bus first. My daughter was 8 months pregnant and 3 kids under age of 8 and we all have to stand 1 family member per wheelchair. Some and most of the people in wheelchairs were severely overweight not disabled. I also saw some of the people walking and then later in wheelchairs. The policy needs to change. It's people using the system and others suffer.
The amount of planning months in advance (and STILL not getting to do things you want to) and crowds/lines has become ridiculous. I am a planner by nature, and even I can't keep up anymore. There is nothing fun or magical about paying a fortune to be stuck on a tight schedule and in a hotline all day. The magical experiences are being cut back, such as characters roaming the park, but the price continues to climb. The rides break down frequently, and a ride you've planned your trip or day around can easily be unavailable due to maintenance, unexpected breakdowns, or too long of a queue.
My last trip I had an 8 am Be Our Guest reservation so I could get first in line for the Mine Train at opening. Well after having an expensive, poor quality breakfast, getting in line, Mine Train wasn't running. By the time I gave up on that ride the other lines were crazy long. I got stuck on a few other rides, mid-ride, that same day. People and Cast Members are more rude and impatient, too, due to the crowds and overall declining magic. My family used to be able to plan a last minute trip, no problem, and enjoy all the parks have to offer. Those days are long gone. There are more shops available than rides, and the value of the experience for the money has dwindled considerably. It's become a place for wealthy people with tons of patience. Who wants to work that hard to be disappointed? The last 5 years have been headed straight south. No more for me.
FAMILIES BEWARE. DISNEY'S BEING TAKEN OVER by EVIL, I saw a big woman beat the hell out of a little lady breaking her nose, etc. and Disney did nothing but lied and covered it up! It's my last visit. I'm spending my money elsewhere... I spoke to locals around Disney. Most say they stay away from Disney. It's all fake and a lies. It's changed. If it wasn't for foreigners Disney wouldn't be in business. Disney has turned evil. Walt's rolling over in his grave.
What a joke this place is... Made reservations to eat then, they (Disney) booked us for wrong place that needed; strict dress code. They cancel... it but left us with no place to eat; because by then everything was booked... all we got was sorry. Hotdogs anyone??? Again what a joke.
I ordered the first set of Disney Store 30th Anniversary Limited Release Pin Set on January 30 and to date have not received the pins. I contacted the Disney Store and a representative told me the pins were lost. The same representative told me UPS tracking number was wrong and to give the 48 hours to contact me. When I contacted the Disney Store, yet again I was then told the pins were shipped yet supposedly there was no tracking number. All the Disney Store has done is give contradictory information and to date I have not received the pins.
When you buy something on Disney store with a Disney gift card, they require alternate payment and put a hold on bank card until item is shipped, then use gift card. This is borderline scammy. Don't expect it from Disney. Just run the gift card thru when order is placed.
Ordered 5 items at $10 each but only received 4. I could understand that the last one is not available but Disney only refunded me $3.8. How did they do the math? Easy money for them I guess. Will never shop with them.
I ordered several presents on Disney online on Dec 7, 2016. I have been trying to reach them to see the status of the order. All I can see online is the order I placed but I want to know if it was shipped and when it will arrive. I tried calling the 1-800-328-0368 number. Is it just me? There were a million telemarketer type options. Once you finished pressing the number to say you were not interested in Sprint, it went to another offer, and then another offer, and then another and another and another... Very frustrating... Got nowhere and never could speak to anyone.
My visa has not been charged yet. Just wondering if I will ever get these presents since I ordered them in the hopes to rewrap and ship out to the little ones in time for Christmas. After reading others reviews, my issue with Disney online doesn't seem so bad. But still I would never order again since once I put the order in, I cannot find out if it is shipped, canceled as someone below wrote, if I will be charged a lot more or twice by accident as someone else wrote, etc. Never ordering from there again and there are no local stores near me in RI!
I placed an order on 11/13 and a hold was placed on the funds on my debit card. Disney ran another transactions through on 11/15 for a cent more than my receipt. This transaction process completely. The original hold caused my card to be declined several days later when I tried to use it. I have spent much time on the phone and sending email to no avail. My card still has a hold on it 11/21.
It was never explained to me why there were two charges for different amount run. I received various answers from all the calls I placed ranging from someone will call you within 1-3 days. Three days came and went- no call. The hold will fall off in 3-5 business days. That too past and hold still on my funds. Emails asking for assistance after all the calls and no resolution were replied to "Please call 1-800-328-0638 so we may assist you." even though I stated I received no help contacting that number. Very frustrating to have you card declined when there was enough funds on the card IF the hold was not on it. Very frustrating. I have been told by the card issuer this hold could take 10 days to fall off but in the meantime I have funds tied up, a duplicate transaction with one not closing out, and a charge amount not matching my receipt.
Placed: 2016-09-28. So I'm online looking for a Birthday present for my granddaughter when I see on sale a Fleece Jacket that you can get personalized for $1.00. "WOW" I thought and I ordered 10 one for each of my grandkids and for me too. When the Balance came up it was not $1.00 each ($10.00), but $5.95 each ($59.50). So I called to the Disney store line and gave them my order #. The nice lady said that she saw the items and she agreed that it should be $1.00 not $5.95. But she could not credit me the $50.00 that she would need to do it in a gift code that I could use on another future order. OK So I can use it when I buy more. I agreed.
The shipment was sent by UPS. I paid for faster shipping. The ups driver left a slip that he came but we were home so we don't know how it was missed, but it said to pick it up at a retail store close to our home. When I went the guy inside said a pickup fee would apply and I would need to pick it up the next day since it was not to him yet. I asked him about the fee and he change his mind and said no. It was ok. No fee. I called ups and the Disney store online to let them know what was going on. Ups has the package go to the ups station where I got it without any pickup fee.
So all that is done and I got a discount code for $50.00 and I'm online and found a grumpy mug for $14.00 and to personalize it for $5.95 so I ordered two total $47.00 and change. OK so I will lose about $3.00 but I'm ok with it. I put the code and it take $28.00 off not the $47.00. So I'm screwed. It says it's for $50.00 but will only do $28.00. So I called and the nice lady said she would look into it and call me back. I got an email and a message that it has been fixed. I tried again and same thing.
So I called again and this time the lady was not so nice and she said that what I ordered originally was not for the discount and she started to give me static. I told her that the first issue was checked, confirmed and they are giving me a $50.00 code that was not working. She continued the issue and I needed to demand a supervisor.
The supervisor came on and I explained it all to her and she tried to enter in the item and code when the same thing happened to her. She then had the nerve to ask me for my credit card that she said was mandatory for the order. I told her why the total amount is $47.00 and some change and the code is for $50.00 that would cover it. She said she still wanted my credit card and I told her no that I wanted a full refund. So she said she would credit my card in 3 to 7 days and that would be that. Crazy thing is that if they would have done that from the start I would not have needed to waste 3 hours of my life and you would not have lost a customer.
The Disney Store online was great for a long time. I used them for many years. In July, my order came in a plain brown beat up box. That was the start of their horrible service and theft. They once had neat boxes with character pics on them and good wrappings. Now they use beat up old boxes that look like they came from a dumpster. Then, my credit cards they stored in the account (I never clicked the button to store them.i I never do!), they started charging them every 2 to 3 days. Charging tons of orders! I did get a few boxes and notified them right away. They sent slips and I TOOK MY TIME and GAS to go to UPS and send them all back (about 9 or so!)... Over $1800!!
They got them back but refuse to give the money back saying they are "investigating the orders"!!!??? What the heck is that!? NO they OWE me the money and DISNEY IS AT FAULT! I SENT THEM BACK EVEN THOUGH I DID NOT ORDER THEM! This is CRAZY! I cannot believe this is even Disney I am dealing with. Shocking! This is theft at this point. Someone at Disney needs to do something. They sent orders and charged for things I never asked for or wanted, then refuse to give my money back even though they got their merchandise back! THEFT! Fraud! Disney is at fault!
I had the worse experience ever with Disney.com. I ordered all my gift cards off their website for our trip and when they all came in there were 14 of them and only 2 had money on them. So when I cant to tell them they said I had to call my charge card. So I did and fixed what they needed to be fixed then called them back. The next day they told me the 12 cards were cancelled. I would need to get more but in the meantime my credit card is charged all the money and we were trying to go on our trip soon.
I have been a loyal customer of Disney store for the past couple years, but to my surprise, on the date of August 27, 2016, I was at the receiving end of some very unprofessional customer service in Disney outlet store at 5620 Paseo Del Norte Unit 108-B, Carlsbad, CA 92008. I was being treated as a criminal and I was slandered by an employee of Disney Store.
On the said date, I made the purchase of Disney Toys and headed towards the cash counter to pay for them. When the sales representative scanned my purchase, the cost of item did not match with the price tag. So another employee, **, was called to check a price. When she headed to the cashier, she tuned up her voice and said, "Someone put a sales tag on it to get a cheaper price. I can't get you this price!" and she started to peel off the sale tag. I responded to her where I got the item and she turned up her voice again and said, "Someone tried to get a cheaper deal and put a sale tag on it and I can't sell you with this price" in front of a line of customers. I was being insulted and being treated as a criminal.
After I paid my purchase and when I walked out to the store, I heard this employee ** was making a derogatory statement again in public about my reputation with another employee. When I walked by her, she completely kept quiet and with her disdainful look staring at me. Her customer service is completely unprofessional.
As a customer service, it is so easy to handle this type of situation by simply just saying, "Oh, the price was mistakenly tagged. Please accept my apology for the confusion" instead of "Someone put a sales tag on it to get a cheaper price. I can't get you this price!" Obviously, this is a derogatory statement in public with her despised attitude. It is insulting and embarrassing when a sale representative made that kind of statement in a public when she has no evidence at all and concluded that someone tried to get a cheaper deal. There are many circumstances that the sale tag label was misplaced such as employee placed the sale tag by mistake, price tag was transferred over when items are not organized properly on the display. As a customer, I don't deserve this type of customer services.
Disney is one of the most popular icon in the world, their employees are also representing this most reputative corporation in our community. Having this type of employee in Disney is the worst decision. Not only her misbehavior destroys the reputation of Disney, also, it is a bad influence to our young generations. Her yelling, unprofessional customer services, disdainful look and slandering makes me feel uncomfortable, depressed and discriminated. In conclusion, I wish that this matter will be settled with an apology from ** supervisor and ** should be re-evaluated on her Customer Service Skills as everything that transpired has caused a great deal of stress on my part. I look forward to hearing from you regarding this matter soon.
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