Britax

The management expect you to assemble one whole complete car seat in 60 seconds. How can anything be safe or correctly made in the short period of time. I waited over 2 months to get this job cause my son died from a car accident and I wanted to make a difference but quality and safe aren't important to them. They only value meeting their production goals that's it. This was the first time since my son died that I actually loved my job because it stood for something. I thought we had some of the same values but it was all an illusion.

I bought a Britax Boulevard 3 years ago and have hated it ever since. The button to loosen the anchor strap to remove the car seat from the car jams constantly thus making it basically impossible to uninstall the car seat. I have called customer service and their solution was to cut the car seat out of my car, sending me a new strap, only for it to happen again with the new strap. I have reached out to britax about their horrible yet expensive product multiple times since then and receive absolutely no response. I also have a Graco 4ever and love it, never had a problem. Would definitely recommend never buying a Britax product!

I recently purchased a brand new B-Lively and B-Safe 35 Travel System this past September for our baby due here in a couple of weeks. Thank GOODNESS the retailer credited me back a portion to return the product even though it’s well over the 30day return timeframe due to the issue. I’m unsatisfied with after Britax refused to help and where honestly gave me the run around and talked my concern of safety, in circles.

My daughter has already outgrown her car seat at 4 months. It is too narrow and should not be used for a growing infant. They wanted to only offer me 20 percent off of the next car seat. I said “hell no”. You should say the same.

We’ve purchased a few different car seats from Britax and every one has had a recall at some point. We purchased this car seat and the levers had been getting stuck to the point my handy husband was unable to open it. It was late and no customer service lines were open so we had to open the seat manually in order to remove it from the car. When I called for assistance and a warranty case, (as we’ve been well within the year of purchase) Britax stated they were voiding our warranty bc my husband HAD to use tools so we weren’t stuck. We YouTubed how to manually open the seat and looked at the website. Maybe they should have a 24 hour hotline help if that’s part of their warranty requirements. I would not recommend this company nor their products.

I love this stroller! You can use it as a single or a double. It moves and turns so easily! Folds easily too! Has many different adapters you can get, like a second chair, an adapter for a car seat spot so it doesn't take up the 1st seat. A skateboard addition for older kids, etc. Love love love! It also has a big bottom basket for diaper bag, purse, etc...

I purchased the B-Agile stroller 5 years ago after trying it the store, and it never handled well. In 2017 there was a recall as the car seat sometime FELL OUT of the stroller. Today Britax is in the news because they refused to recall a stroller which had 100s of reports of the wheel falling off. I have another child on the way and it makes me sick that I ever purchase something from this company.

I have purchased 6 Britax car seats, 1 pavilion, 3 frontier, 1 boulevard, and 1 advocate. I do love things about each but the one thing that is wrong with 2 of them I have would be the click tight open hole button to release the harness. At first it was just annoying cause crumbs can get in there and it’s dirty and a pain to clean but one day when I got home I went to get my one daughter out and she was leaning far forward asleep. She had managed to release the button. I was so scared, of course this was on a Friday and Britax didn’t open again until Monday. Thankfully we have 2 extra car seats in my husband’s truck. I grabbed my older daughter’s frontier car seat to use instead. Since again thankful and lucky my younger daughter just turned 2 and now can go in it.

I have called several times regarding a defect in my Britax Boulevard ClickTight car seat. The adjuster strap was almost completely frayed through!!! You can't even tell from the outside until I tried to adjust it tighter. I called the company, I was told representatives would get back to me between 1-3 business days. Since, I had NOT been contacted by anyone. I made contact with this company to check on the status of my claim, was told I would be contacted by the end of the week. Still not even an email! I had to call them a WEEK later just to be told I could get a 30% discount on a new seat. Why would I want to spend $300 AGAIN on a car seat that doesn't even last 2 years!!

It's been 4 long months of headaches confusion and false starts. In our effort to get a two seat car seat working we've been stymied at every turn by Britax. They purposefully active skate information related to any stroller that is not 2017 or newer and suppress information on the myriad accessories and attachments and configurations from 2016 or before. Stay away. Stay far away.