About Baby Trend Strollers
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I only got it because the jogger one was a recommendation and the price was fair. It's absolutely a mess of a contraption. You need another adult to help you get it sturdy for the baby. You need help in order to just get going and I really regret purchasing it.
Feb 2019, I was SO EXCITED! We were FINALLY going to our nearest Toys R Us (nearly 5 hours away) to purchase the travel system I had been dreaming about for months. Over the last year, we have BARELY used the stroller as I found we used a baby wrap or hiking backpack more. Plus the stroller is heavy and took up a lot of space in the car. My first troubles with the stroller started Summer 2019 when the tire valve kept dislodging and leaking air from the tires. Whatever, I’m a big girl, I can just add air and pull it back out.
Fast forward to last week when pushing the stroller, the handle snapped and rendered it unusable. I immediately contacted Baby Trend and was asked for a receipt, model number, and photos. Apparently these $500 strollers have ONLY 180 days of warranty and they don’t make a replacement part. So disappointed in this company and will never purchase from them again after my last correspondence was basically “Sorry??♀️”. So moms, think TWICE before purchasing from this company. Sad they won’t stand by their customers.
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This purchase was for my daughter's first child. I wanted to make sure he was safe. Not easy or common for a grand pap to make this type of purchase. But the Baby Trend Stroller was my choice and I am glad I made it!
I’m 5’2 and my hubby is 6’1 and fits both of us perfectly! I also love how you lock the front wheel of jogging stroller. I got mine second hand and it has kept up well with our using and abusing it and it has good storage.
Front wheel now locks all the time and is very frustrating. This has happened many times recently and I am very unhappy. We were stuck in the parking lot the other day and almost got hit as it locked out of nowhere while walking! Very dangerous.
I am honestly shocked how there are so many negative reviews here!! I have owned many of their products and they are amazing!! They're durable, functional, and practical. Yes they are a bit bigger than other super slim brands but also a third of the price!! To me you'd have to be off your damn rocker to drop $600 on a stroller. If you're not afraid of a small learning curve (like any new product) and learn know how to operate the stroller. You'll love it!
As far as customer service goes. I have contacted them once in 2015 about trouble folding my jogger. 5 minutes later the really nice and helpful woman diagnosed a strap getting snagged. Bam! No more problems as long as I made sure that strap wasn't caught or twisted. Second time(s) I called customer service was in 2019. Those were to buy replacement parts for a stroller I bought used. Not only were the representatives able to find the right parts without me knowing exactly what they were called, they even offered me multiple colors!! I thought they would be weird since it was not an original purchase but took care of me all the same!! I love this brand and recommend to any and every mom!! Don't let the silly reviews below put you off!!
If you want or are hoping to get customer care from Baby Trend don’t count on it. Bought a stroller and it came USED! Yes mud on the worn out tires, leftover medicine on the tray, mud all over the bottom of the stroller case. Submitted a email asking for them to replace the items. Sent photos of everything. It was a gift they kept telling me. I had to send a receipt. IT WAS A GIFT. I don’t have the receipt. I didn’t buy the dang thing. I had proof of EVERYTHING! Baby Trend basically told me, "Sucks for you we aren’t helping." I’ve always recommended Baby Trend but after this experience NO away.
I received the Baby Trend travel system in Birch as a gift from my registry. My newborn son hated the infant carrier from the very beginning. The stroller was not very sturdy when walking, the front wheel would get stuck on the slightest shift in the sidewalk and causing the rear wheels to lift off the ground (almost like going over the handlebars!). In less than a month, my stroller would not fold. After forcing it closed, it would no longer stay open. I contacted Baby Trend and they told me I needed to SEND IN the stroller to California for REPAIR and would be without for 2-3 weeks. I had just had a C Section and was still unable to lift my son in the carrier for long periods of time (we live in an apartment building). Luckily Toys R Us has a great return policy for registry items and gave us merchandise credit.
This stroller ELX expedition shakes and shudders terribly and not a spoke is poking through into the front tire! I had to pay for another one. The customers service is worse than the stroller!!! DO NOT BUY THIS BRAND!!!
Worst stroller I ever had. It cost a decent amount of money but we thought it was worth it. Nope. First time we ever used the stroller (our daughter was 2 weeks old) we went to go trick or treating and when we started walking it started jerking all over the place throwing our newborn around and coffee went everywhere. We had to slow down to gain control of it again. We pushed the button on the wheel to keep in straight to see if it helped, it did BUT we couldn't turn around corners or go over the side walk.
Now it has gotten MUCH worse and even if I walk the slowest possible speed it still bounces all over the place. The cup holders are worthless since we cant put anything in there because it'll fly all over the place. When I called customer service they said there is nothing they can do, So I am stuck with a $300 stroller that smacks my daughters head all around. Thank Baby Trend for a terrible produce with no option of return, help or exchange.
Baby Trend Strollers Company Information
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- Baby Trend Strollers
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