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I bought expensive glass baby bottles about 2 months ago! This company send me broken bottles!!!! I start calling the number 888 744 5477 and the 1st time everything was ok, Mr ** ask me send him some pictures of the broken bottles and send an email explaining the issue. It took more than 1 hour but finally they promise to exchange that defective product for another one, instead of sending the bottles they send me a couple of bottle holders!!!! I call right away, and they apologize saying it was a mistake and the problem was that they dont have the bottles in stock, I ask how long it will delay, they said they dont know!!!! It's almost 2 months and still nothing is in stock, this company is a joke!!!!
I wouldn't recommend to buy Philips again to anyone or to buy for 1st time, how is it possible that a company that produce baby bottles dont have any in stock for 2 months!!!! Every time I call it's a joke, they offer me stupidities like 30% vouchers to replace the bottles, my baby is almost due and I dont have my bottles!!!! This company is a FRAUD and all of the people here are liars and people that dont care at all, they put me on hold for hours!!!!! I have called about 7 times in the last weeks and they all laugh at me. Really crooks and the worst Customer Service experience, Liars!!!! I have proof of everything, emails, pictures, case number and everything. So REMEMBER DONT BUY NOTHING FROM THIS COMPANY. THEY ARE THIEFS AND LIARS OR THE COMPANY IS GOING BANKRUPT CAUSE THEY CANT REPLACE 02 BABY BOTTLES!!!
Please believe all the reviews on here about how unsafe this bottle is. I would give anything to go back and find this site and its reviews before we had our horrifying experience. I have been expressing breast milk and feeding it to our now 3 week old in these bottles. I will confess as a new mom I didn’t know what is normal in terms of sputtering and gagging while bottle feeding.
Our little one had minor episodes all along with this bottle until a big episode where it was clear to me she had aspirated milk. She was choking and had a wet wheeze after. We ended up in the ER and days later are still monitoring her to make sure her breathing rate returns to normal and other symptoms dissipate. The ER doctor noticed how gassy she was too. She would grunt and cry all night trying to relieve gas. We have been massaging her tummy and doing bicycle moves with her legs to help. After switching to Dr. Browns, she IMMEDIATELY ate safer/calmer and has had 2 nights now with less to no fussing.
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I initially had great service & they were helpful on a BOGO item I was awaiting to receive. Week by week I called to see where the item was and eventually told me the promo did not exist & I made it up..& it got to the point where I wanted to return the unused first item. The gentleman I spoke to today (unfortunately they cannot find who he was so this jerk gets away with it) continuously spoke over me & was very defensive, to the point where I asked him to stop speaking over me & let me finish (I must say I was way more polite than he deserved through the entire frustrating situation) & he hung up on me. Mind you this is over a dumb binky & I simply want to return it because it isn’t worth the price tag, hence why I went for the BOGO .
I called back & they are going to attempt to find him but initially said they couldn’t so I figured this was better than nothing. I am just appalled & shocked this jerk works in customer service & someone else will have to deal with him. I do not plan on putting any more money into this company over this blatantly stupid binky situation & them going back & forth over helping me & to top it off this horrible customer service rep. Put your hard earned money elsewhere where they actually care about their customers.
I find it incredibly disturbing and beyond heart breaking that this company has labelled their product anti colic, gas reducing and it turns out to be the EXACT OPPOSITE. The amount and rate of massive bubbles was terrifying for the mother of a baby who has reflux and gas issues. I have no doubt I will be awake all night with a screaming, suffering baby because of this product. These need to be recalled. I am so anxious and panicked that I can barely find the words to write this review. I won't even try to pass these on lest any other baby suffer or any other parent experience this kind of upset and terror. You should be entirely ashamed of yourselves.
Purchased these before my baby was born. We started using the 0+ month ones almost immediately and she was choking on the milk and constantly hiccuping! So we switched to a new one as I assumed she was too young for the 0 month bottles. She's now 3 months old and we tried them again and same thing!! From the 0 month bottles!!! Absolutely ridiculous. The flow is so fast, and they leak. These need to be recalled.
When a mother calls with a broken baby monitor that she has only had for 7 months (which is still under warranty) and needs a replacement as soon as possible in order to see her 7 month old baby sleep, you send her one! The first customer service rep I spoke with said it would be delivered in two days. Two days went by and I had an email notifying there's been a change in my order and it wouldn't be delivered for another 10 DAYS! UNACCEPTABLE!!!
Their excuse was they didn't have any in stock?? That's very hard to believe since I could have ordered one from Amazon and have it delivered in 3 days. Okay, so not in stock, I would like a full refund please. Next rep says, “Sorry it’s been so long since you ordered the product. We would be unable to refund your money.” ARE YOU ** KIDDING ME? WHAT'S THE ** WARRANTY FOR THEN! So the next rep tells me I have to fill out a form on a different website to get a refund but it will take up to 45 days. AGAIN, UNACCEPTABLE. If you expect me to wait 10 days without a monitor then expect me to write a horrible review for every day I wait.
I have 2 children, 8 years and 4 months old. Both I have breastfed. My son 8 year old would not take a bottle I tried every type available on the market at that time, he would not eat for 8+ hours if I wasn’t home. My husband read about Avent natural bottles and we decided to give it a go with my 4 mo old. We tried Mam bottles first and she stopped breastfeeding. Only took bottle. So we decided to try Avent natural size 0 nipples (for newborns). Don’t start with size 1 that’s for 1+ months. It flowed just like a breast, she started breastfeeding again as well as taking these bottles!! We have introduced sippy cups. Avents Natural Sippy cups are an easy transition, they have the same soft nipples with handles on the side!!! I WILL ONLY USE AVENT NATURAL PRODUCTS WITH MY NEXT CHILD!!! THEY ARE THE BEST!!! ❤️
I’m a new mom of a 3 week old. I have been breastfeeding and expressing and putting in the Phillips Avent bottles. I purchased the bottles according to the manufacturer chart that said 0+ for newborns and breastfed babies. My baby kept choking at least once or twice during feeding. Just know she choked horribly... enough to where I thought she wasn’t going to catch her breath! I kept patting her little back and lifting her arms up. She finally caught her breath. I flipped the bottle over to check the flow... a steady stream came out of the nipple! I opened and closed it again then fast drops came out. Will never use again. That was one of the scariest moments of my life. I read reviews and was shocked that they have not been recalled... I am not the only person that has had this problem.
We were looking for glass bottles for our LO because they are more sanitary and we ran across Philips Avent (3 bottles for $29.99). Waste of money. This is a poor design product and needs to be recalled and redesigned. We wasted our money on two packs of threes. The bottles leak no matter what the size of the nipple is and the leak is from the base of the nipple as opposed to the actual hole in the nipple. We didn't discover this until we returned one pack to purchase a pack with a nipple size 1. The 1 flow was faster than we expected and was dangerous feeding our LO. She constantly struggled and coughed while trying to eat plus the milk continued to leak out of the base of the nipple between the ring and silicone. We were just so fed up and ended up buying a cheaper bottle $6 and it worked like a charm. We would love a refund but the bottle we used could not be returned. Philips Avent please recall these bottles and redesign.
Very upset. My granddaughter had her first baby. I purchased these Avent 4oz bottles and my poor great-granddaughter kept choking and hiccups a lot. So lucky she did not aspirate drinking from these bottles so I examined the nipple and the flow and could not believe they are allowed to keep selling these bottles. They need to be pulled from all stores before a baby does aspirate.
Philips Avent author review by Kate Williams, Ph.D.
Philips Avent manufactures infant and child products including breast pumps, baby bottles, baby monitors and more. Its baby monitors offer a secure long-range connection and extensive battery life.
Wi-Fi baby monitors: Avent’s smartphone- and tablet-compatible baby monitors let you connect up to 10 cameras, so you’ll be sure to have a good view of your baby. The connection is secure, but you can invite up to 10 loved ones to view the feed on their devices, which will be good news to Grandma and any other relatives who want to watch baby from a distance. The smart baby monitors start at $240.
Video baby monitors: These monitors have auto-adjust cameras for day or night vision and a 3.5-inch color screen. You can zoom and pan to see what your baby is up to. The video baby monitor plays lullabies, has a soft night-light and features a talk-back mode, allowing you to talk or sing to your baby through the monitor. Avent video monitors start at $220.
Audio baby monitors: Choose from features like talk-back, night-lights, lullaby settings and vibration alerts on these monitors, ranging from $50 to $150.
Other products: Philips Avent makes smartphone-connected thermometers, electric and manual breast pumps, baby bottles, bottle warmers, sippy cups and pacifiers, many of which consistently receive awards for customer satisfaction.
Retailers: You can purchase Philips Avent products at Amazon.com, Walmart, Babies R Us and on the Philips website.
Philips Avent Company Information
- Company Name:
- Philips Avent
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