CPL Retail Energy

Looking for a Texas electricity company?

    CPL Retail Energy

    ConsumerAffairs Unaccredited Brand

    This company is not yet accredited. To learn more, see reviews below or submit your own.

    Be in the know

    Get trending consumer news and recalls


    Keep an eye on your inbox, the lastest consumer news is on it's way!

    Are you this business? Learn more about ConsumerAffairs for Brands

    2 CPL Retail Energy Consumer Reviews and Complaints

    Sort: Recent
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    Page 1 Reviews 1 - 2
    Rated with 1 star
    Verified Reviewer
    Original review: June 26, 2017

    For April and May 2017, CP&L's payment system has double deducted from my account. When I looked at my account in May, I saw the double deduction, but saw they refunded the money. Which was fine, they were prompt to correct the error. However, on June 12th, I noticed they deducted twice again. Once, understandable sometimes systems mess up. Twice was unacceptable.

    I called the customer service number June 13th, and was told it would take 10 days to receive the refund. No credit or gift card was offered. I was upset. It was a significant amount of money that I needed for groceries and bills. Turned to Twitter and the next day, Henry with CP&L messaged me. He offered me a $25 credit. It is now 11 days after I first contacted them and I have not received my refund. Do not go with CP&L. I have been with them since 2009. It's disappointing that they don't rush to refund their customers but expect their customers to rush to pay them. Horrible company. Will be leaving soon.

    View more
    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 19, 2015

    We moved from a different state and had to quickly choose an electric company in a short amount of time. The outages in our area affected us more than we anticipated, no estimated time frames and we received generic digital voice messages about the outages and the typical "we're working on this known problem" when you called customer service.

    Despite these set backs, we wanted to take CPL with us as we are nearing our one year mark with this company. We are moving from an apartment to a house but will retain the apartment until May 2015 for reasons outside of our control. We need electricity at both locations temporarily. That said, we have to choose which residence to keep service at which is absurd because previous companies we have had to do this with will just inform you of overlapping costs, but otherwise connect service at the new residence.

    I attempted to contact customer service again and was on hold for over 20 minutes and received the typical run around as we tried to explain our situation. We were bombarded with threatening tones of early disconnect (which we aren't since our contract expires in April) and since they refuse to help us rather than find a solution, we just want to get clear information regarding ending our service. Extremely frustrating how everything is fine and dandy until you are trying to leave when all these "snags" begin to pop up. Awful company.

    View more
    2 people found this review helpful
    Not sure how to choose?

    Get expert buying tips about Texas Electricity Companies delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    We value your privacy. Unsubscribe easily.
    Are you this business? Learn more about ConsumerAffairs for Brands
    Loading more reviews...

    CPL Retail Energy expert review by ConsumerAffairs

    CPL Retail Energy is part of the Direct Energy family of companies. The business is known for providing South Texas residences and businesses with electricity.

    • Community: CPL Retail Energy prides itself on being a community company, which means that it takes up many community service-based initiatives to help people living in the area it serves.

    • Parent company: CPL Retail Energy customers can take advantage of the benefits added by the larger parent company, Direct Energy.

    • Employment: CPL Retail Energy employs more than 2,000 people in the area.

    • Local: The company only serves the region of South Texas.

    • Customer service: Many customers experience inconsistent customer service.

    • Best for: Residential customers, small businesses, midsize and big businesses

    Profile picture of ConsumerAffairs
    ConsumerAffairs Research Team

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    CPL Retail Energy Company Information

    Company Name:
    CPL Retail Energy
    United States
    (713) 877-3500
    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!


    Keep an eye on your inbox, the latest consumer news is on its way!