Tech to Us

I was having trouble with my computer due to viruses. The way Tech to Us helped, the way they explained things and their personalities were very good. I got both their monthly and yearly plan. Everything has been great.

Everything is fine with Tech to Us and my experience with them was great. They did exactly what they said they were going to do and they restored my confidence in using other tech sources. I had an account with Best Buy for support services that had expired and I made the mistake of talking to someone and giving him too much information but Tech to Us did everything perfect and I’m very satisfied.

I’ve had a computer since 1994 and I've gone through a lot of problems throughout the years. I had used once the Geek Squad and found that to be a semi-disaster. Somehow I found Tech to Us and what drew me to them was that they had advertised that they were located in Connecticut - that was an immediate score. Once I called, everyone spoke clear and proper English, so that was perfect. Sometimes when I go with Microsoft, they’ve got all of these technicians who can’t speak English. If I use a colloquial term or an idiomatic expression, they have no idea what I was talking about. So it’s very frustrating.

I was using another company and I was totally dissatisfied with them. I felt like I was getting ripped off. I contacted Tech to Us and talked to them. One of the biggest reasons why I switched was because the people I was dealing with can speak fluent English. When I talked to Tech to Us, I could understand them. They're one of the best ITs I've ever dealt with, and I've dealt with a lot of them. They seem to be very knowledgeable and are a good bunch of people to work with.

I was looking to see who could help us integrate QuickBooks on two computers when we moved. Our QuickBooks was shutting down automatically and it’s been occurring for two years. The Tech to Us rep was the only who fixed the problem. He stayed to work on it after hours and solved the problem. Now it stays up day after day and doesn’t shut down by itself. That was so nice and I’m very happy.

Preyed on a 78 year old woman. My mom got scammed on one of those websites that says "call this number to remove the virus". After the scammers put a virus on her computer, she called toll free info for Microsoft and somehow she ended up at Tech to Us. Mind you the whole time she is thinking she is talking to Microsoft tech support. Tech To Us sold her a repair service for a year at $299.99 then told her that Norton antivirus is no good and sold her their propitiatory antivirus and spyware software for another $79.99.

The Tech to Us technicians are all very good. I can tell they're all young kids by the way they talk and they have great patience with me because I'm an analog guy in a digital world. When I explain what I'm doing, I say, "Pardon me if I don't use the right terminology," and I get a giggle out of them. I don't get a snicker and can tell they're not rolling their eyes behind the phone and saying, "Oh, God, what kind of knucklehead am I dealing with today?" They also take their time and even though I don't like paying them the money any month because I'm cheap, whenever I call them they provide the service that I need to get done and they do it in a timely fashion. They have some ideas that are out of the box to get a problem solved and get them solved.

I’m satisfied with Tech to Us. They're more than helpful. They seem to be very cooperative, friendly, and they don’t make me feel stupid. They understand that I’m 82 years old and I’m not the sharpest person in the world when it comes to computers. They don’t make me feel like they’re doing me a favor. I’m very pleased with them and would recommend them.

It took three days for Tech to Us to solve our problem. Everybody was patient and they did one heck of a job. It’s nice to know that somebody is out there that I can rely on with no excuses. I worked with three different techs at different hours and they were all fabulous.

I’m learning all I can about the computer, and I’m not really with it yet. So I’ve called Tech to Us a number of times and they've been very nice. The sales team was knowledgeable and couldn’t have been nicer. Once I get to the tech people, I couldn’t be happier. They’ve always been very pleasant, respectful and always have helped me. I have no objection except for sometimes I could be on hold for an hour. I tried to figure out when I can call that it wouldn’t be so busy. Sometimes I’ve had luck and get in early, other times I finally hung up and thought I’ll try again.

My husband has had several occasions to call Tech to Us and each time, the tech he worked with has been the most helpful. So it’s been a very positive experience and my husband has been very pleased.

Tech to Us is excellent and we’re really pleased with them. They have been a lifesaver to us. My daughter gave me her old Mac which I like very much, but about two weeks ago, I got a message that my computer had been sent a virus. It crashed, and there were two phone numbers in there that we were supposed to call. My husband got on the phone to call those numbers but I told him that I think it's a scam and advised him not to give them any information. The word "Microsoft" was on the screen so I called 1-800-Microsoft to see if I could get someone local and we ended up with Tech to Us. And indeed, the number was a scam. I had a virus less than a week later and it came in a different way. The first time was with an e-mail. The second time was voice which yelled, “Don’t turn off your computer! It’s been compromised.” I noticed the same phone number we had before so I called again and again, Tech To Us were able to fix it.

I first called McAfee but they didn't have a phone. Tech to Us then told me that they sell some other products and could help me if I need help, so I went on along with them. I took out the plan where they will help me with my computer if I have any problem with it. The sales team explained everything to me before I signed up with them. They also explained detail to detail like a professional would. They were polite and courteous.

I have the annual plan with Tech To Us and my experience with them has been excellent for quite a few years. I won’t last long if I’m unhappy. The sales team was very qualified and they’ve been able to deal with a number of issues that I had. The problem with tech support is I can't get through on the phone. They sent me a tablet because I renewed my service, and I need some help in utilizing it. The lines are too busy and last time I called, I was on hold for 20 minutes. But that's my only complaint. I’m an 83-year-old computer-phobic character and Tech To Us is exactly what I need.

I had a problem with my computer so I looked into tech support. I have nothing but praise for the customer service of Tech to Us. They've been very good. I've had only one experience with their sales team and that was when we signed up again last year, and they were very nice. I'm gonna sign with them again and I have recommended them to friends.

My computer got a virus. I had a different team, but I couldn't get through their number. I found Tech to Us and got their monthly plan. Their support team is a great group. They're really nice, very personable, and very polite. They're very patient because I'm really not techie at all. They also had a great sense of humor and a class act. I am calling a supervisor today and tell them how wonderful these guys are. It's been an excellent experience with Tech to Us - it's so educational and pleasant. I’m learning and I'm very satisfied.

This is to let you know how please I am with one of your technicians, named Henshaw, who has been so understanding to this old man (89), and patient because I have difficulties hearing and seeing. He also is very knowledgeable. As I always say, a company is as good as their personnel. I am happy with your services also.

I am very impressed with their service. They're excellent and reliable overall. I went with their $20 monthly service package and if I'm having any discussions about computers, and if someone has a PC, I tell them that Tech to Us has a good service and can get them out of a bind. We actually had them cleaning up the computer the other day and the guy did a really good job. I sat there and watched what he was doing and the tools he was running.

I had a great experience with Tech to Us. I'm not good at computer or fixing it when it goes haywire. Once I got Tech to Us' number, I knew I was never going to leave the service because it's great. Their people are phenomenal and absolutely wonderful to deal with. They tell me what to do so that they can get on my computer. So I let them take over it, fix everything, then they tell me to call them back if I have other problems.

I like Tech to Us. They saved my life. I had gotten ripped off by Microsoft and a couple of other companies, but when I called them, they addressed my concerns without even knowing it. I went with them because the plan was only $29.95 a month and that was very reasonable. The techs have been great and they answered all my questions. I only ran into one guy who gave me the runaround but I got somebody to help me get things straightened out. I have nothing but kudos to say to them because they are wonderful. No matter how long it takes, they always inform me that it'll take a while and that they'll give me a call when they're done working on my computer. They're very polite and professional.

The Tech to Us sales team were terrific. I got a one year plan for my printer. Each time I've called, they've solved my problems. Sometimes it takes a little time and sometimes it's a little faster but it gets done and I'm very happy. Their support technicians have been great too. Tech to Us were respectful, nice and worked very hard for me. Sometimes it's a little difficult to figure something out with these printers and computers, and they stayed with me until we figured it out. I appreciate that.

I looked for a new tech support because the provider I had went out of business, and I came across Tech to Us on the internet. The technicians were courteous and very informative. I've probably called them six times since I've had them. Every time I call, it's very easy to get a hold of them and for them to take over my computer and take care of the issues. I'm 100% very happy with them at this point. I have no complaints but just praise for Tech to Us.

My computer was down. I got a 2-year plan with Tech to Us and they've been great. They are a good company and I have had no problems with their tech support. The 2-year plan ran out a little while ago and I have a year's plan now.

I was using Geek Squad and I wasn't too pleased with them. There always were some issues here and there, and it takes forever with them. So I searched out on the internet and was able to find Tech to Us. I've been pleased ever since. A guy there named Brett, who I'm not sure if he's part of a sales team or I.T. department, and the guy who initially did the sale were great.

I have a monthly plan with Tech to Us and I really appreciate the kindness and respect that the techs give when I talk to them. They are patient and knowledgeable. They are really a wonder, and I felt that they're pretty good guys.

We’re not very techie and we're having a big problem in the middle of a big project. We don’t want to lose anything and we don’t know what to do. We were on the phone with Chinese speaking people that were trying to talk my husband through it, and I felt really uncomfortable about that. Also, the price kept going up the longer they were talking. While my husband was on the phone with them, I said, “How do we know you are who you say you are?” Because that’s how I was feeling with the Chinese speaking people. The fellow on the phone gave me the Better Business Bureau's phone number and a way to ID his company. It was wonderful! They were very patient with me because I was being suspicious. He gave me a way to search him out and he stayed on the phone with my husband while I did. I was very satisfied afterwards, so he went through and figured everything out with my husband.

We got our first computer about eight years ago. I knew that we could not fix things ourselves and that we would most likely need help. We've used Tech to Us ever since we got our first computer. We signed up online and have a yearly plan with them. Their technicians have always been very friendly and courteous. They were able to resolve any problems that we threw at them and with setting up our computers. I would recommend Tech to Us to anybody.

I had some issues on my computer. I was hoping to find someone who would know more about it than I would, someone who would not be always trying to upsell me on something else. I've had previous experiences with some other organizations that offered me a remote control repair operation type of scenario. When they got on the computer, they managed to make some changes. But everything that they did was an additional charge and they were always trying to upsell me on another package and another program. That was only good for a few weeks or months. I was very disenchanted with a lot of what I saw. I saw a report from some very reliable sources that indicated that Tech to Us was clear and above reproach in these matters, that they were very reliable.

I connected with Tech to Us and they were able to satisfy my questions for my problems. I'm so satisfied with them. I have the yearly plan and I've been a client for maybe five years.

When I was having a very serious problem with my computer, I dialed information and got Tech to Us' phone number. The first person I talked to was very reassuring that it could be fixed, explained what the program was and gave me an option which I may want to take advantage of, and got me connected to a technical support person. The problem I was having had to do with a group of people from the Indian subcontinent who called and said that they were from Microsoft and that I had a virus and infection and they were calling to help me address it.