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Alternate brands keep going away- the one vegan ice cream with little fat that tastes great. ALMOND DREAM is now being discontinued. ** Whole Foods. I will shop elsewhere whenever I can to get the healthy brands I want.
I am upset with Whole Foods as a store since Amazon has taken over. If all I wanted for my main choice of items in different categories of food was the 365 brand, then I would just go to a Safeway, QFC or a Fred Meyer. The 365 brand as far as quality on a scale of 1 to 5 is a 2 in my opinion. I do not trust their "non GMO" claims or "organic" offerings either. All one needs to do is to look at the labels and the ingredients and the taste (!) to figure out what is being truly offered. As well they use canola oil (as does Whole Foods) which is actually toxic and reeking of Monsanto's herbicide Roundup. "Today, about 90% of the world's canola crop is genetically modified" and Canola oil is made with a highly unnatural processing method that involves high heat, deodorization and the toxic solvent hexane. Significant amounts of trans fats are formed during this process.
In addition, the hot bar has gone downhill and the area is not being kept up as well as it used to be and what has happened to any of the organic soups?? There used to be at least 1 or 2 to choose from on any given day. Also, what happened to the gluten free pizza?! I miss some of the body care products that were offered. More of the quality ones, again, that are more original and yes maybe a little more expensive but worth it! One gets what they pay for in this life.
Yes, maybe the store "used to be" a little higher in cost as a whole but one could pick and choose from what they were willing to spend more for, like higher quality, true organic offerings and could shop elsewhere if they wanted "cheaper." Now Amazon, I mean Whole Foods, is turning into a cheap, low quality store instead of still offering some "hard to find" original, quality, and organic brands. Looks like I will be spending more of my food and lifestyle dollars at PCC Markets and Metropolitan Markets from now on. Shame on Whole Foods!! They have left many loyal patrons of many years down-hearted and definitely disappointed in many of the changes. Two thumbs down from me!
After reading about 50 reviews up here, I've learned a few things... Either people are just RIDICULOUSLY PICKY, I'm blessed to leave near a great Whole Foods (White Plains, NY), or I'm just an uncultured noob who doesn't have the same finely-tuned senses as most everybody else commenting here. First, the produce is UNBELIEVABLY FRESH. I bought a few salad bags and boxes, both of which still did not have any trace of wilting or spoilage, even a few days past the sell-by date.
Second, the Fuji apples were so sweet about four days after I bought them, that I could barely eat them. Third, EVERYONE goes out of their way to help you. Whether it's their department or not, I had people from behind the bakery helping me look for stuff down the aisles. You'd think it was a membership-driven club store, the way they catered to me. Finally, their meats and fresh fish are the best I've ever had. No odors, and they cook up beautifully. I highly recommend the fresh scallops with their French hoity-toity butter from the dairy case, and a little minced garlic. So high-horse riders: Chill out, or go to White Plains.
Chicken. Tortilla. Soup. What happened? I've developed allergies as an adult to eggs, gluten and dairy. (Yes, it's awful) I could usually go to Whole Foods at any location and find things that I loved to eat and they would have simple ingredients that were easy to ready and kept me informed. Great hot bar products and wonderful prepared foods. One by one they are disappearing. That product you loved and bought for the last 10+ years at Whole Foods? Discontinued. Gone. Recipes changed because of supplier changes due to what I can assume are management changes by Amazon to how Whole Foods has been run. The Chicken Tortilla soup - a standby I could always count on now contains the allergen MILK. WHY???
Additionally The taco bar can't feature the fresh meats like pulled chicken, pulled pork or steak. Everything is OVER seasoned with a mystery combination of ingredients that aren't clearly listed when ordering. The pulled meats from the BBQ always sell out quickly every time but I've been told by staff these items are not approved and will not be coming back. Instead we are served ordered items with recipes that lack transparency - recipes that change at the drop of a hat to cut costs. I just can't trust Whole Foods any longer. I love Whole Foods. I've worked for Whole Foods. I've shopped at Whole Foods because I truly believed in their products and the companies they support. Amazon is absolutely running them into the ground and destroying what this company once offered - SOMETHING DIFFERENT: BETTER FOOD.
I'm really disappointed with products disappearing like Cassava flour which a grocery team member said was very popular but the decision with the reset was to cancel it. I just can't trust Whole Foods anymore. I miss Whole Foods. When they were acquired by Amazon I had hope...but now I'm giving up and looking to other stores that carry a larger variety of organic non-GMO products like Wheatsville Food Co-op, Natural Grocers. Central Market, etc. Whole Foods once had the hands down BEST of all organic grocers, products amazing prepared foods but now you're just another giant chain that carries a handful of suppliers that they partner with and having no interesting, new offerings and axing beloved items because they don't perform in the top tier of sales.
There's some of us (who have dietary restrictions and issues) who rely on you to carry the different items so we can still make the foods we love. When you discontinue items for people who need alternatives to the traditional fare it feels like such a betrayal. Chicken. Tortilla. Soup. It was one of the last things I could enjoy on your hot bar offering that wasn't a steamed vegetable or plain rice. It was always available and now I can never have it again. Hope you're saving money on that supplier because I won't be buying it ever again. I just can't trust Whole Foods anymore.
I know this message will go to someone meant to mediate and handle customer relations and clearly understand that my message won't change anything. I'm just so utterly disappointed that I am not only sharing this here but I will be sharing it on all social media, review websites and consumer ratings. I'm not happy with the changes Amazon has made. They've ruined Whole Foods.
I've been going to the Bellingham, MA Whole Foods every week since it first opened over 20 years ago, but since Amazon bought Whole Foods, things have been going downhill. First it was the Mousse du Perigord that they would cut for you. It was so fresh and absolutely delicious! I bought it for every holiday. Gone! Then it was the ability to buy Arborio rice from the bins, a staple. Gone! Then it was the Chinese eggplant, fresh and tasty and just the right size for even roasting. Gone! Same with Savoy cabbage. Gone! Now it's the 365 meat rubs, the Southwestern, the Mediterranean for lamb and the other Mediterranean for seafood. Gone! So guess what I am. GONE!
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I usually shop at the Whole Foods at Lake Grove in Suffolk County NY which I would give 5 stars. The Darien CT Whole Foods is a disgrace. I ordered a cake for a shower. After much discussion the cake was not to order, I ordered different filling and a different trim. The baker totally ignored my requests. The cake was $75 - not cheap by any standard. The mini cookie platter featured stale cookies. The girl who prepared it was so friendly the day before. I couldn't believe she would give me stale cookies. The platter cost a grip too - for what? The fruit platters which were $40 each had hacked not cut fruit which resembled what an 8 year old who just learned how to handle a knife would present. A slice of the fruit was slimy according to a guest at the party. How embarrassing. Never again Whole Foods in Darien, CT. Thank God I don't have to frequent again. I was hosting an out of town party and thought I could trust Whole Foods.
Whole Foods used to be the gold standard for food of all kinds, not anymore. The olive bar has mainly pitted olives - which I can buy anywhere, the last Madeleines I bought were stale, the vegetable choices have diminished - mainly prepackaged veggies now, and my local independent grocery store, Graul's, has mung bean sprouts - but not my local Whole Foods. I recently e-mailed Whole Foods to tell them how I hated what they had done to the store, and the manager called me, not to listen to my complaints, but to defend what they've done. Jeff Bezos has taken the best grocery store I've ever shopped at, anywhere in the world, and is turning it into an Acme Mart. What a shame.
Whole Foods Walnut Creek, CA- I have had consistently bad experiences with the food in the hot food bar. The choices are terrible. Food is overcooked, looks like it's been sitting for a long time, there’s choices that make no sense such as gravy but nothing to put it on. Condiments are provided such as chutney but nothing to go with it. Yesterday I wanted a simple slice of pizza, but nothing was available except for the supreme pizza which I didn’t want. When I asked the woman behind the counter if more pizza would be coming out I was ignored. During the 40 minutes we were shopping I kept checking for pizza and it wasn’t there. This is EXPENSIVE FOOD! There is no excuse for ** food and bad service.
Because I am disabled and cannot cook for a crowd, I ordered the Thanksgiving Dinner for 8 with turkey, stuffing, mashed potatoes and gravy, green beans and cranberry sauce, plus a pumpkin pie and a pecan pie. My hope was that since Whole Foods is usually assumed to be very high quality along with its “whole paycheck” price, the dinner would be good enough for company. The total was approximately $160.
Only the turkey measured up to the quality one would expect given the extremely high price. The mashed potatoes, gravy and green beans were adequate but nowhere near the quality of homemade. The stuffing was flat out inedible. Both of the pies were probably about the quality you might get from a pie purchased at a gas station. They were not good. I would say inedible also, except that a couple of polite guests actually ate a few bites. I would never, never again purchase a prepared dinner or any other prepared food from Whole Foods Market. I do not understand how they came by their reputation or how they justify charging a mint for extremely inadequate food.
Christmas dinner :( - Like Amanda of Erie PA, I too spent a tidy sum of money on a bone-in prime rib at Whole Foods, Dublin, OH and was very disappointed. I have cooked this type of meat before so it was not new to me. After cooking, it looked perfect but when we went to cut and eat it, it was chewy and tough. My family was extremely disappointed with the meat and I was embarrassed to serve it. After looking at the entire process of cooking it appears it was not a high quality cut of beef.
Spent a tidy sum of money on some boneless, special-cut, "beef" chuck ribs as part of the holiday dinner. After slow cooking several hours with an appropriate liquid medium, in a professional braising pan and using a thermometer to keep an eye-on-things, the meat was not even remotely palatable plus it had a strange odor associated with the rendering fat. The pieces fell apart nicely and had the appearance of being "perfect" but was extremely tough and stringy. Couldn't chew it. Couldn't serve it. So after the meal, I placed the pieces in a slow-cooker several more hours. It still was not eatable and tossed the whole mess away.
I place the word "beef" in quotes because after checking with a seasoned friend of mine, who was a professional line cook, she questioned if it was beef at all. I explained to her how I handled the prep and she said I did everything correctly. I have cooked this kind of beef rib a few times in the past and never had an issue until I bought whatever this was from Whole Foods in the Orange/Pinecrest, Ohio area. Has anyone else had a similar experience? I'm sorry I didn't save any of it to send to a lab for identification. Who knows!? Couldn't star-rate any lower. Perhaps someday someone will start a negative-star rating system or maybe use a black-hole symbol because that's where your money and personal enjoyment will go with this kind of experience.
I went to Whole Foods market in Tulsa-(the one in Yale Ave) one day to try to buy a hot roasted chicken. The place they store chicken is so small and I have hard time to reach it and finally burn my skin when I tried to get a bag of chicken. I told supervisor and she didn't seems care and just said sorry. I call headquarter in Austin to complain and a representative seems agree with everything I said and promised she will make report of it. But a few weeks later when I back to Whole Foods market nothing was improved or change. I have suggest they should change how do they store the hot chicken so no one else will get burn.
In the Summer time, the salad bar area has all the flyers stay on the foods, it has scare me to eat there. I have told supervisor this issue and nothing change either. Very disrespectful company. All they care about is their own profit, not customers at all. I will stop going there from now on. There are some other fresh market around, the price and quality are much better than Whole Foods market. Just because they have associate with Amazon, it doesn't mean they will last long.
A fancy brochure is being distributed to promote a sale on high end cheeses at 50% off, a different one on sale each day for 12 days. I stopped at this (Marlton, NJ) store specifically to check out the cheese on sale today, the second day of the 12 days. At the cheese counter, there were no signs or evidence of the sale. When I asked, I was informed by the person who apparently does the ordering for the department that they were already out of it. She said that she had only ordered a small quantity and that there were no rain checks. I was in a state of disbelief. I asked her what was being done to make it up to people and she said nothing. No apology, no attempt to make things right with the customer. I proceeded directly to customer service, where I was told they would check with the person I had dealt with to see what could be done.
When I stepped back, I was given a complimentary piece of a cheese I was told is similar to the one advertised (about 1/4 pound). While the free item was nice, it didn't meet my desire to purchase an amount that would take me through the next week or two. It is evident that the company is using a phony "sale" to get people in the door. I checked the brochure, it says quantities are limited, the phrase required by the state to get them off the hook for offering a rain check. In the future, I'll be using this store in only the most limited way. The local ShopRite chain is doing a much better job with natural foods (the organic milk they are carrying from the nearby Amish country is delicious) and fancy cheeses are available elsewhere. Others have mentioned the offensive pushing of customers to purchase Amazon Prime memberships in order to get the best sale prices being offered. I believe these things will backfire on this business. Such a shame.
Vegan berry muffins used to have lots of berries - NOT anymore. Hardly any berries in product now - Amazon Cost Cutting??? Whole FOODS USED TO BE KNOWN for quality products - Amazon is destroying that reputation to save money. Let the buyer Beware.
I shop at my local Whole Foods in West Orange NJ. But to put this out there there are no handicap carts for customers who walk with canes and crutches, and I find this very disturbing. So take care of your customers.
I'm very disappointed with Whole Foods these days! I live in Massachusetts and the Cod/Haddock is coming from Iceland -- really! It can't be sourced locally! Additionally, I went this weekend to purchase some ground turkey for a chili -- no more fresh ground turkey -- only packaged and it tasted like cardboard! See you later Whole Foods! Back to my local fish and meat market I go. Enjoyed the convenience for several years I being able to buy everything I needed. However, things have changed substantially since the purchase by Amazon.
I ordered 2 Whole Foods gift cards from the Whole Foods Website-- it turns out Whole Foods contracts with Buyatab to administer Gift Card sales. I ordered the cards online, they charged me, but then canceled my order for some reason they would not explain. Their customer service was awful. Rude and not helpful. Whole Foods-- Buyatab is not helping your image!
I’ve gotten prepared food for lunch from Whole Foods nearly every workday for the past few years. I’ve noticed a decline in the quality since the acquisition by Amazon. Last week I found a small bit of bone or plastic - not sure what it was - in my egg salad. I wrote it off as a fluke, but today, I bit into a huge bone that was in my buffalo chicken sandwich. Totally unacceptable. I will be going to HEB from now on, which is actually closer to my office anyway. I would rather risk eating non organic than cracking a tooth or choking on my food.
When this store opened there was no doubt that it was the "Flagship". The wonder filled Disneyland of the health food store chain, but not anymore. Perhaps new ownership is the culprit, but my disappointment grows every week. Stocking shelves with non-perishable goods is a "no brainer", especially for a health food market chain. The food court is really the greatest test for customer service, food prep, food selection, maintenance, and cleanliness.
After doing my regular shopping, I've come to the hot food/salad bar court location almost weekly and my disappointment and irritation continues to grow. Fewer hot food items, few labels, plenty of "mystery recipes", organic or not organic, no hot fish items, condiments not being kept cold, longer lines to check out, fewer check stands open, and unprepared customer service top the list. Registers closing while lines are still waiting on them is a pet peeve. Take 30 seconds to notify the last person in line and put an easy to see sign on their cart or ask that they warn those coming. On the other hand, don't let a register close under these conditions. It is the department managers job to fill in here if needed. Right?
Last night we had a sprinkle of rain in Los Angeles, but no one cared to wipe down or dry the outdoor seating area after. The indoor seating area has been removed for more cashier space (Arrgh) and now the outdoor sitting area is left unattended. No one cleans or wipes down those tables. When I talk to the food court managers I continue to get, "Sorry, no warm fish today", "That's all we have", and "My hands are tied." If they can't order/cook fish it is the executive's fault. At these food court prices WTF!
30 minutes before closing, employees give up services, food court registers close, food goes away, the hot tables look unkempt, long lines occur, chairs go up on tables, and no managers can be found. If the doors are open, all services and products should be available. I get that employees want to go home but this is supposed to be a premium health food market chain, competitive with Gelson's in every respect. Shutdown procedures should start AFTER HOURS NOT BEFORE.
Are some locations operated better than others? Of course but satisfaction, like politics, is all local. So, in my opinion conditions at this "flagship location" deserve to receive negative criticism that can impact chain wide revenue. As a Consumer Advocate, the largest health food market chain in the country will deserve its growing web criticism if these conditions don't change soon.
Picked up some preordered sides for Thanksgiving today. Not one was prepared fresh. The green beans were all rotten upon arrival to the store so they didn’t go out to any customers. Obviously they knew they had a problem but yet when I arrived mid day they still didn’t seem to have any real solution in place. Costco offers better sides for half the price. If it’s coming in a plastic container at least give me a lid so I can save the leftovers. Maybe point this ** out in the full color 20 page thanksgiving Catalog. I don’t want this ** in charge of my food. Can’t wait to see what happens next.
Thanksgiving 2018 was my mom’s 59th birthday and she got in a terrible car accident the Monday before. On Tuesday I ordered a full Thanksgiving feast from Whole Foods in Newport News, VA and it was AWESOME!! The platters were made fresh and everything was SO delicious. My favorite is the vegan sweet potato Blondie. We are really impressed and really grateful!!! The service on Thanksgiving morning was superb!! I will definitely consider using Whole Foods for needs like this one.
Yesterday evening, October 20th, 2018 I bought 2 pieces of cooked chicken at the Tribeca Whole Foods, but only realized that it was a problem after I ate it. During the night I started having severe stomach cramps having to go to the bathroom more than 10 times. Today I could hardly get up due to exhaustion and had 6 bathroom trips in the morning. This is the second time I got sick from your prepared food and the first time I am making a complaint. It is unacceptable that a company owned by Amazon, the richest corporation on the planet, is selling spoiled food to its customers.
Whole Foods WAS a great store even if had a nickname Whole Paycheck. I have tried to buy three weeks in a row a meat product advertised as a prime sale item, skirt steak, spiral ham, and tenderloin pork roast. Each time they were “out of stock”. In frustration, on the third visit, I went to the manager and complained along with asking for a rain check. Company policy is NO RAIN CHECKS. He indicated that he would bring it to the attention of the meat manager. He acted as if I was an empty paper bag! I further indicated that I was a very unhappy customer. He could care less. It is obvious that they advertise these sale items to lure you to go to their store and then don’t have the product. SLEAZY, SLEAZY SLEAZY. Bozo is getting too greedy for his own good. I recognize that I am a just a speck of sand blowing in the wind, but it will soon become a full sandstorm. Time to sell the Amazon stock! This was in Scottsdale AZ.
After enjoying the amazing pumpkin pies at my local Whole Foods for years, had the experience of tasting a rancid one this evening. The taste was off, bitter, and tangy... with a strange crumbly texture. Pumpkin pie is a custard, so it’s a very strange taste to have it separate into liquid and pieces while putting a fork into it. Contacted my local store, on Washington Street in Denver. Was put through to the bakery manager. Couldn’t make it out in his introduction, but sounded like he said his name was James. His greeting was so fast, his words sounded like one sentence of monotone sarcasm, and it was jarring to be spoken to that way. I let him know that the pumpkin pie was rancid, and he literally responded with a long silence.
Do not support Amazon, and do not support Whole Foods. We will find another way to obtain our groceries. Whole Foods is selling tainted products with no remorse.
I bought a Beyond Meat sausage original flavor and inside one of the sausages there were pieces of rubber like plastic material blue in color. These pieces were pretty big in size and smelled just like the sausage itself. I am vegan and run a vegetarian household. My kids eat Beyond Meat product on a regular basis. I contacted Whole Foods main offices and it didn’t seem like a big deal to them. I was completely surprised. I just want to put it out there and let people know just because you’re shopping at Whole Foods doesn’t mean you're buying safe products. I am a regular shopper at Whole Foods and used to trust them with their products. Not anymore.
I like shopping at Whole Foods on University Pkwy in Sarasota, FL. It is always organized and clean. But the last two times I bought San Francisco sourdough and Rizhsky Khleb Heart bread. The sourdough bread locked inside more like a Swiss cheese, and the Russian bread was underbaked. SOMEONE is not following instructions.
This store was disgustingly filthy with very poor management. The produce section had an odor and bugs flying around. When I addressed the issue the manager was rude. I went to the one in Pompano and it was night and day, very clean with fresh produce and polite employees. Miami as well has a much better location, that is more like larger more urban retail outlets that have the appropriate management to handle a chain like this. I will never shop at this Whole Foods again until they fix the problem.
All of the Rhode Island stores have degraded over the years. Everything from rotting old overpriced produce, disgruntled and uninformed employees, very dirty areas including bathrooms etc. Selection has withered leaving one with only Whole Foods brands in many cases. The whole experience has been like leaving children to run a business, children who have no manners, who make little eye contact, disregarding simple social grace and character. Depressing.
We had to stop and get a snack while on the road. I found a Whole Foods in Concord CA. just off the 680 Freeway. I was shocked at the limited selection in the Meat, Bakery, liquor Dept compared to other Whole Foods I have been to. I don't normally shop at Whole foods, but I have been in all 3 in Sonoma Co. and this was nothing compared to them. No help in the Meat Dept. Everything vacuum packed and in plastic trays, only one selection of good bread from Semifreddi's Bakery.
My wife looked at the open ceilings and white walls and remarked it looked like Costco! When we got to the register the clerk was more interested in asking people if they were Prime members or wanted to become one. I can see the future for the stores in other locations. Mass processed meat at a central location, no more individual service from a real person and more plastic packaging! If I want to belong to a membership store with limited selection and low prices I will go join Costco. At least there are people there to help you.
Since Amazon bought Whole Foods, it's gradually being turned into just another typical grocer who could care less about what made the store popular years ago. Amazon is greedy, i. e., Jeff Bezos, so he's cutting corners wherever he can to make a buck. The coffee section is now no selection other than the usual fare at any market (smaller coffee companies can't afford to sell their coffee cheap enough for Mr. Bezos). The variety of breads, once plentiful, are now whatever Mr. Bezos can get for cheap to sell (which obviously leaves out the smaller specialty bakeries), The produce has been cut back. Example, the bulk greens that used to be available are no longer (don't we want to provide ways to cut back on all the big plastic containers? Isn't that what Whole Foods was about? But, of course, it's too expensive for this billionaire to give a crap). The list goes on and on. I will no longer shop there. I may as well go to any market.
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