Have a problem? The ShopRite Customer Care team is available at 1-800 SHOPRITE 8a-6p Monday through Friday and 9a-5p Saturday and Sunday.
ShopRite is the registered trademark of Wakefern Food Corp., a retailer-owned cooperative, based in Keasbey, N.J. and the largest supermarket cooperative in the United States. With nearly 250 ShopRite supermarkets located throughout New Jersey, New York, Pennsylvania, Connecticut, Delaware and Maryland, ShopRite serves more than five million customers each week.
A long-time supporter of key community efforts, ShopRite is dedicated to fighting hunger in the communities it serves. Through its ShopRite Partners In Caring program, ShopRite has donated $29 million to 1,700 worthy charities and food banks since the program began in 1999. As a title sponsor of the LPGA’s ShopRite Classic, ShopRite has raised more than $24 million for local schools, hospitals and community groups.
For more information, please visit www.ShopRite.com.
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I'm a caretaker for a disabled person and among other things I also do his groceries. On 1/10/2019 I went to pick up his medications from Shoprite Pennington pharmacy and needed to pick milk for him as well. This was the first time I was using a EBT card and asked the cashier that I don’t know how to use it and if she could help me. I explained her the situation and she asked me for EBT cardholder's ID which I provided to her. She then told me that she needs to confirm with her manager, Marcia who further told me that I cannot purchase anything for anybody else. I explained her the situation and told her that I have been picking up the patient's meds from last 5 months at their pharmacy and the pharmacist/staff is also aware of his situation. I also showed her the meds that I had just picked up from their pharmacy but, she said that she cannot let me purchase the milk.
After pressing her she finally asked me to step aside and go to the customer service and don't know what she told the bookkeeper who came out and without hearing me said that I cannot purchase anything from their store and told me to bring the patient's medical record or Power of Attorney or something and she might consider it. When she saw that I got mad about her asking me for medical records she decided to call the store manager. I presented the patient's Driver’s License, Credit card and explained him the situation that due to a Traumatic Brain Injury he is paralyzed and cannot do his own shopping or be transported without an ambulance hence, I needed to purchase the milk for him and in the future will be doing his groceries.
I also gave him my IDs and told him that they can make copies of my license. I was told to come back the next day and talk to another bookkeeper "Mike" who will further assist me in this matter. I had no idea that Shoprite would ask for people's “medical records” in order for caretakers to be able to purchase patients' groceries especially when their pharmacy has a 5-month record of his condition. As far as I know it's illegal to ask for somebody's "medical records"! I'm disturbed by the behavior of the employees and at one point was told by the bookkeeper to stay out of her and the manager's conversation. Her actual words were "that she wasn’t talking to me" while I tried to correct her during her conversation with him. I’m appalled by their prejudice behavior that I witnessed at Pennington Shoprite. I didn't know that to purchase ONE item and that too milk and not drugs, Shoprite needed to see medical records!?!?!
Absolutely horrible and I'll never return. The store sale as printed incorrectly. The ad said if you buy two Pizzas you get a pizza stone free. But when you get to the register the pizzas were free and stone cost the price. I paid with food stamps. So I had to pay cash for my order when I wouldn't have had to. This led to a huge ordeal and I was really told and I quote "You're going to have to wait longer" after I pointed out the third time that the ad was wrong. Not to mention the staff from cashier to managers are incredibly rude, usually texting and distracted, show zero concerned for customers. If it wasn't the only grocery store in the area, it would not still be there.
So I was shopping at the Shoprite of West Long Branch NJ ON THURSDAY EVENING. My cashier Krystan was extremely helpful friendly and outgoing and very patient as I had a large order and didn’t realize that he was an Express lane. I spent almost $400 that trip and have to say I WILL NOT EVER RETURN TO SHOPRITE OF WEST LONG BRANCH NEVER. The way in which the supervisor who I believe to be named Barber spoke to the cashier was degrading and demeaning. I am a locate business owner myself and I would never tolerate that behavior from one of my senior's staff members. The cashier who kept his cool and remained calm and didn’t let his “supervisor” affect his mood or attitude Should be recognize for his ability to keep calm in a high stress situations. The supervisor should be Reprimanded for her actions especially obviously being an older more experience employee she should know better.
I just used the "Home Delivery" option to purchase groceries from my local Shoprite. I am beyond impressed! After reading a few bad experiences by other customers, I was hesitant to place an online grocery order. Due to my car being repaired & empty cabinets in my kitchen, I decided It was more than necessary to at least try home delivery from my local Shoprite in West Deptford, NJ. I'm happy I did. My experience was awesome! Aside from a few website issues (my cart also emptied itself a total of 3, yes THREE times while "proceeding to checkout." Luckily I was able to select the "back" feature a few times & somehow managed all 3 times to retrieve my full cart). The only thing is an item ended up getting deleted which caused me to lose out on $6.00 in savings.
This week there was a sale to purchase mix-n-match Halloween candy by "Nestle", "Snickers," & "Hershey" at $1.99/bag. BUT you had to purchase 6 bags or they would ring up at $2.99. I selected 1-Kit-Kat, 2-MilkyWay, 1-Take5, 1-Snickers PB Squared, & 1-PayDay all fun-size. Upon delivery I noticed the package of PayDay were missing. This was not Shoprite's fault. I double checked my emailed list and the PayDays are not included, nor did they appear on my receipt. Somehow during the website glitches where the cart emptied out the 6th bag of candy that would have gotten me all bags at the sale price of $1.99/each jumped off my list. Annoying? Yea, a little. (I LOVE, LOVE, LOVE PayDay candy bars.) But, ultimately even $2.99/bag isn't a bad price around a candy-based holiday. (And let's be honest, those PayDays were NOT making it to Halloween!)
I definitely think Shoprite needs to do some work on the website. Though I did love being able to add products to my cart directly from their weekly circular! Other than that ALL my products, including fresh meat, chicken, & produce were picks I would have made on my own. The sell-by dates on my meat are over a week out! The lunchmeat turkey & ham have sell-by dates of tomorrow but I didn't make any notation like I did with the fresh meat. I'll make sure to specify freshly sliced deli-meat next time. The delivery driver was completing his very 1st day on the job and was the sweetest, most courteous man. He even made a point to hand me my eggs & bread directly so nothing would get squished or broken. :)
Only REAL issue? Please allow customers to add gratuity onto credit card transactions! I called Shoprite & they said you technically are not supposed to tip? Why? I did some research, and supposedly delivery drivers are not employees of Shoprite so you 'can' tip? I'm confused. My delivery driver was new, so he did not know anything about tipping procedures. I understand if the drivers make a good hourly wage, but even so, gratuity for the personal shopper & delivery driver should at least be an option. Though I can see how payment using EBT or Snap cards might make tipping difficult or even impossible.
Next time I order I will be sure to have cash on hand. I'm a bartender, not having cash left me with no way to tip my delivery driver - especially on his first day. I felt horrible. Sometimes tips make or break certain professions. All in all an awesome experience! My kitchen is fully stocked. All I did was unpack my bags... I didn't even have to carry them inside!! Coolest thing ever! Totally saved us this week! I will definitely use Shoprite Home Delivery again!
Over the last 2 years I have experienced issues with this site being slow and taking a while to load. I once got to the very end only to have the cart completely zeroed out. Another time I was unable to check out, and I called the 800 number and they did it remotely for me. I have been a loyal customer, using this site every 2 weeks even though it is shoddy to say the least.
Today was the last straw. After FOUR hours of attempting to check out a full cart which took me over an hour to fill and cost over $300, I was unable to check out. I called the 800 number to ask if they could check me out remotely. I was told the website was down on their end as well, that it should be up in an hour but I would probably have to put everything in my cart again. There was no "We apologize for the inconvenience" let alone any sort of coupon code provided for the awful experience. Obviously Shoprite from Home does not value customer satisfaction or experience. It is extremely disappointing to waste an entire weekend day trying to place a grocery order. From now on I will spend the time driving 20 minutes further to shop elsewhere. Good riddance, ShopRite!
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I have been trying to place an online "order for Home" on the Shoprite website for the past 45 minutes. It continues to spin and say 'waiting for Shoprite'. Holy Smokes! In this day and age, to have a website that frustrates people into not buying from you is business breaking. This has also happened the 3 other times I have ordered from them. It takes longer to order online than it does to go to the store. Shoprite, PLEASE fix your website!!! Two stars b/c the employees who bring the food to the car and very nice and helpful.
I have been shopping at home from Walmart for 2 years now with ease. A recent move to an area without Walmart’s shop at home forced me to start using Shoprite. They have one of the worst websites I’ve ever seen. Horrible lag, so the process of searching for items takes forever. No confirmation of my current order, and almost impossible to try and figure out how to add an item. I have no way of knowing if my order was actually submitted. The only reason I give the 2 stars is for the employees because they are wonderful, very friendly and professional. Based on my experiences with the website, I’m going to find some other way to shop, maybe Amazon Pantry.
I am very disappointed in Shoprite from Home and the Shoprite app. I just recently went to have a delivery from Shoprite from Home put together. I ordered red and green peppers. I am making soup with them. I wanted large ones they gave me small ones that Barbie could eat. They never double bag heavy item so my items fall out of the bag and roll down the street. It's like they don't know how to shop and get high school kids who just want to be lazy. Several times like today I have to go back to the store to exchange things they screwed up on. Plus they charge nearly 30 dollars for delivery. Don't ask for grapes you may get 10 grapes for 2.99.
I asked for seltzer water that I put an order in for in advance and had to be called several times to change because it was out of stick but still on the website. I have to check my list over to see I got all my items. I sometimes get extra items. If you are asked to substitute an item and asked if there is another item at same price they say I don't know. The circular is in the store. You can't say I don't know. The app kicks you out of the website and can't search by name a lot of times. I am thinking to do my shopping on my own next time. Plus, you go there to exchange last time I got a nasty woman at the courtesy counter who told me if I had put the right name of the item I would get it. Plantains are cooking bananas.
Shoprite does occasionally have good sales but their customer service is consistently bad. From their sales staff to their cashiers, it's like they do all they can to make sure you know that they can't stand you. Sometimes it's not always in words but in their actions, their expressions, their body language. Most people who go there do so because of the prices as have I. If not for that, I would be in Trader Joe's every day. If I could give them 0 stars I would.
Continuing D.V. problems. Bought same car twice within days. Exchange due to broken. No receipt of it may be given to me and I am three miles away, 55lb dog with me, two broken rear tires. They want to give me the same one. I have to still look for exchange receipt. Bought due to car repair cost having to wait. No home. Valuable items nowhere to hold them safely. Poor quality being sold. Albany, NY store. Won't last 24 hours for $21 dollars. Ath logo on front. Unpackaged for sale. I think ShopRite is pretty wonderful except for this product. I have to wait until store manager is there to see if they can do anything for us after I call to talk to them. Sept 2018. **. Personal tel. numb.
They literally have the worst website and app. It's beyond slow, unorganized, the categories and the search bar suck. I'll type in something simple like "pasta" and it will take 10 minutes for anything to load on the screen. Not even exaggerating, either. When I saw a little over a month ago that they were doing maintenance of their website, I was so happy. I figured they'd finally get better servers and stop being so cheap about their website since everyone I know orders groceries online now. But nope. If anything it only ended up even worse. For instance. EVERY single time I log in it now asks me to search via state and zip which freaking Shoprite I use. Like, I've already logged in, no?
You should know I go to the same darn Shoprite especially when it's my selected store and EVERY single purchase is from the same store, but nope. Without fail. And it takes a good 5 minutes to get that cued up. Weekly Circular. It might as well not exist online. Every single time I try and select things to put in my cart it never works. By the third item, I add it bogs down and makes the entire experience which should only take 15 min top. An hour long experience. I might as well just go to the actual grocery store. Or better yet, I'm going to start using Stop and Shop or Amazon Whole Foods more often because at least their website works.
We've been using Shop from Home for over 10 years and have never had too many problems until the rash of recent website updates. Tonight was the last straw. After adding $256 worth of items, we saved it to a list and the priced jumped to $415 for the same cart. After multiple attempts at unsuccessfully trying to correct the problem, we ended up having to print the list, empty the cart and start all over. The entire process - without this review - took several hours. The Shop from Home website is getting worse with every frequent update. There are so many problems now that this service is no longer worth the time or money, and as another reviewer stated, you are losing customers.
The Shoprite shop at home website has not been working for a while. I made my grocery list yesterday and when I tried to get back on it is not letting me. I was told that it should only be an hour or so, but it has been at least 12 hours. If you are going to update your site, make sure people can use it at the same time. You are losing business doing this.
There is one clerk at the Deli dept. who rubs his nose while slicing meats. I have seen this many times and had complained to him about it and asked for another clerk to slice my meats. My next visit to the Deli, a week later, the same clerk was observed still rubbing his nose. Nasty! At another visit to this Deli, I ordered some meats and I always request my meats shaved (Sliced extremely thin). I had to ask this Deli clerk many times if he could shave the meat thinner. He was slicing it too thick. I watched him take every slice and actually grind them up between his fingers... I also noted at that time that his plastic gloves were all ripped up and falling apart. Real Nasty! I complained many times to the management about these Deli clerks and they never asked me which clerk was doing these nasty things which only proved to me that they never did anything about it. That was the Last time for going to that store.
I went to Shoprite Scarsdale, New York, 7/17/2018, to purchase fish and oil which was on sale. When I went to get the oil, there were none on the shelf. I went to customer service desk, and while I was online for about 15 minutes, I asked one of the stock guys to please look to see if they had more oil in stock. If they did, could he get a bottle before I reach the customer service associate. When I got to the customer service rep, she printed out a rain check receipt for me, simultaneously the stock person told her they possibly had more oil in the back. She said she would hold on to the rain check receipt until he brought the oil to the counter. The stock guy said he'd be right back. I waited at the customer service desk with my 2 -year- old son whom at that time was sleeping. No one showed up. I asked the CS rep for the rain check. She stated the stock person had to go down the basement and get the item.
Another 10 min passed. Aggravated and anxious, I ask the customer service rep to please give me the rain check so I can leave because I had to go pick up my other son from daycare. No one showed up... I ask for a manager. After several minutes the manager Glenn showed up. He seemed stressed and irritated. I explain to him how long I'd been waiting. Instead of the. MANAGER DIFFUSING the situation and my complaint, he IGNITED it.
Moments after the manager arrived the oil came. "The oil is here. Go pay for it," he said in a nasty tone. I was a bit upset and I explained to him if you couldn't get it to me quicker and it's not on the shelves you should have given me a rain check so I could come back another day. Glenn told me "the oil is here now. Go pay for it." I asked him, "Why are you speaking to me like this. You shouldn't speak to me this way." He told me, "I can speak to you any way I want." I said, "You don't speak to a paying customer in that manner... I'm the customer you should listen to my concerns." He says, "I never listen to a guy like you." I took this as a racial insult. I asked him to repeat what he said, "I NEVER TAKE ORDERS FROM A GUY LIKE YOU... YOU PAID FOR THE OIL NOW. NOW GET OUT!"
I was appalled, humiliated, embarrassed. I was so frantic I couldn't find my credit card which was later found and returned to customer service and put in a volt. I went to customer service and return the items... I was so upset one of the sales associates told me that this manager had only been there a few months and was difficult with employees as well. I called Shoprite customer support. Spoke to Eric, he took note if the incident, apologized for the manager's behavior. He guaranteed a call back from the owners. As of to date 7/17/18 no contact from Shoprite.
I have been a Shoprite patron at the Nelson's Corner Shoprite in Hillsborough, NJ, since it opened. In the last few years it has been on the decline - in the products offered and the atmosphere. While shopping today, another customer stated to me, that this store had a terrible odor, she's right. You once had a choice of brands for products. The choice is getting slimmer - Goya is superseding all other brands. The meat department is not any different. It once carried John Martin & Son ham products along with Cook's (which is preservative laden and bilious). John Martin & Son products are no longer available. The end cap in the meat department carried Pat La Frieda, Purveyor of fine meats, products. There are less Pat La Frieda products now that this Shoprite has crammed more of their mediocre, Shoprite meat and poultry into the end-cap.
Mixed in with Chicken wings and turkey products you now find skinned rabbits (ugh! dead rodents). They used be housed in a separate case with other not so delectable choices that Americans don't normally consider for daily meals. This is not the UK or Asia! Today, was the last straw for me, I couldn't find half of the items, I needed. It was convenient to shop there, as it is only 3 miles from my home; but, I intend to shop at another Franchise owner's store, that provides choices in brands and products. The Hillsborough, NJ Shoprite is on a downward slide.
Visiting from Florida & tried their shop from home at Shoprite of Fairless Hills. What a joke. I ordered 12 cases of PA Dutch Diet Birch Beer, which is not sold in Florida, to take back home with us. Ordered at 7:00 AM for pickup between 6:30 & 7:00 PM. Received a call a little after 6 PM saying they were running behind & it wouldn't be ready at 6:30. OK, no problem, so we arrived at 7:35 & went in to find they didn't have it & substituted Diet Mug Root Beer??? (I did not list a substitute.) They called at 7:23 to tell us this! So they didn't know they didn't have it when they called at 6 to tell us the order would be late??? Don't they have computers to keep track of their inventory? How could they possibly, after 12 hours, not know they had no stock? I think their system needs a bit of work.
ShopRite website for Online ordering is not working properly, they are really making us waste time, when precisely the reason of the online ordering is to save time, I mean how come they are going to release an upgrade of their site, without performing normal test, unbelievable, where is the IT staff, eating dog food?
Today is 4/18/18 and I was looking online to hopefully find a cake I've been looking for. Unfortunately, the cake wasn't posted online on the website which is to no surprise. Mostly all of the cakes are not online. So, I decided to call the store instead of chancing it that the store will have it tomorrow and wasting my time. I call, the automated system prompted me with the department listing and I selected 4 for the Bakery. No answer. I tried 4 more times and no answer. I then thought, why not try to contact the customer service/floor manager for assistance... When I tried, no answer. I tried 4 more times and no answer! Now, I'm livid! I'm at work trying to make sure a cake is there for my job and I can't even get the manager/customer service/bakery department on the floor.
I then decided to try the Bakery Department again. No answer. I said I'm going to keep calling them until someone answers... And then finally after the 4th time again... A guy answers. I asked him if they still had any carrot cakes in the store. He said hold on... He will go and check. He came back on the phone and said, "Yes." I asked him if I can schedule one for a pick-up tomorrow (4/19/2018), he said, "Yes." Then there was an awkward silence as I'm waiting for him to ask me for my pickup information. He then says, breaking the silence, so tomorrow pickup, I said, "Yes." He then says, "Okay you're all set."
Now, I am all confused. How does he know who is coming to pick up? He never took any of my information... not even a phone number nor name. The only reason I called is because I always purchase cakes monthly from ShopRite and sometimes, they don't have this cake out and if they do, it's not always a full-size cake. I am a faithful/loyal customer to this Bakery and the store itself and the customer service is RIDICULOUS!!! Literally on my top 3 for worst customer service! This has to change... Or I will take my business elsewhere. Customers don't deserve bad service. Just to remind you, I was only asking to place a pickup for one cake and went through all of this. This took up way too much of my time and I work at the front desk of a global company to play games on the phone. FYI... The store address is 13 City Place, White Plains, NY 10601.
I am reviewing this store (Shop Rite of Marlton) negatively because of experiences with rude employees. Most recently, I asked the customer service person (Rachel **) where to locate an item. When, she couldn't find it, I said okay and headed back to my cart. This was also after the courtesy desk person could not locate the product. As I proceeded to my cart, I heard Rachel call me a name. I asked her what she said and what her name was. She refused to give me her name and covered over her name tag with her sweater. Her behavior was unbecoming and unacceptable. The manager said he would speak to her. I hope he did. If it was my employee, she wouldn't be anymore.
Remember the days when the plastic bags were Heavy Weight to your products did not end up on the tarmac before you even got home? Not anymore...Shoprite has become Shop Wrong. Only bags they provide now are med/light weight and cannot hold the weight of 2 1/2 gal. bottles of milk at the same time. Their Excuse: Corporate has stopped providing stores from now on with Heavy Weight bags. Why??? Of Course it is as always only another way to make more money off of the consumer. Has absolutely nothing to do with environment=strictly corp profits at the consumers' expense. DO NOT SHOP - SHOPRITE ANYMORE UNTIL THEY START LISTENING TO THE PEOPLE WHO KEEP THEM IN BUSINESS - THE CONSUMER.
I had a Shoprite home delivery from Brookhaven, Pa. store. That evening my credit started being used at Sunoco's and speedways in Phila. The credit card that I used to pay the delivery guy. Since I hadn't used the card anywhere recently or since, I have to assume the home delivery guy had a credit card cloning machine. My credit card company picked this up fast and informed me it is becoming common practice. Pay In Advance! Don't pay on delivery with a credit card. I contacted Shoprite and they offered NO help and didn't seem to really care. I asked to be contacted by a supervisor but never heard from them, back to using Giant Peapod.
The meat manager, Matt, left about 50 circulars in the meat department which showed last week’s sales. Instead of honoring the price, he refused and said “we go based on the price tags.” This is very poor customer service in my opinion. If you make an error, you should fix it, not argue with the customer over where you got the circular from. Matt had every opportunity to fix the pricing but never took the opportunity to fix it. He should really practice his customer service skills. I refuse to go back to this business the way I was treated by Matt.
I have been shopping at Kearny NJ Shoprite and am greeted every morning by 4 to 8 smokers whom smoke at the front entrance. Have talked to three different managers, still nothing has changed. If you love getting hit with stinky smoke in the morning, go to Shoprite Kearny, where the smoking employees will tell you to shop somewhere else if you don't like it.
I find everything I need every time but one thing I do not buy from this store... Milk is always a few day before due date. Not good. Has happen to me the last few time I was there. Will not buy milk from the supermarket.
I enjoy shopping at Shoprite. The sales are good on any given day. The stores are very clean from what I can see, and the salespeople are very helpful. Their most popular sales would be the can-can sales which they have twice a year.
First time using home delivery, I shop at Shoprite routinely and I like their selection and price, but I was truly disappointed with my first home delivery. My window was between 12 and 2. The guy got here at 3:30. He forgot ALL my frozen items. I call, they said he'd be here soon... It's currently 5:20 And no delivery yet. Called again, spoke with a manager, at least they'll credit me the $20, but this is very, very disappointing. I expected better. I'll give them another chance...
Shoprite paid to advertise the sale flyers coming to our mailbox? 2/3/18 what flyers? There are none and the post office has none and Kenny Family Wilmington Store has none per Cassi in customer service who does not care where I shop! Well that is discrimination and unfair. I shop regularly at Shoprite yet I am not given the opportunity to have the sales flyer?
While shopping today at Shoprite Supermarket at Metro Plaza, Jersey City, NJ, I had to use their customers' restroom. What I found there was shocking: Definitely one of the filthiest restrooms I have seen in my life. Outrageously unsanitary conditions, especially in the case of a food store. Now I am wondering about their food handlers...
Perdue Chicken legs & thighs was going on sale today, Jan 21. At 10AM there was none. I asked 2 people in the meat dept. and they said they have none. I asked for a manager at cust. serv. and the girl said that the Manager will say the same thing and she refused to page Him.
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