FOLLOW US

Safeway
Safeway
Overall Satisfaction Rating
3.41/5
  • 5 stars
    29
  • 4 stars
    42
  • 3 stars
    24
  • 2 stars
    7
  • 1 stars
    31
Based on 133 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Safeway

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own. Want to know more about ConsumerAffairs accredited brands? Check out ConsumerAffairs for Brands.

Are you this business? Learn more about ConsumerAffairs for Brands
Last updated: April 15, 2018

530 Safeway Consumer Reviews and Complaints

Filter by:Any
Verified Reviewer
Original review: April 15, 2018

Safeway in Auburn is usually a great store... unless Cindy is helping you. She is ALWAYS very rude, unfriendly and constantly unpleasant. She never smiles, she is very short and stern, and half the time doesn’t hand out monopoly tickets unless asked. I’m surprised she hasn’t been fired yet!! She has terrible customer service on every occasion and makes me not want to shop at Safeway.

Be the first one to find this review helpful
Verified Reviewer
Original review: April 13, 2018

I have used Safeway's delivery service for years. Tomorrow's will be the last. The prices have suddenly gone through the roof. $4.09 for a half gallon of milk and that is just one of the examples. About 90% of my order, things I've ordered for months, was strangely and ridiculously overpriced. I will not be gouged and will find another service.

Be the first one to find this review helpful
Get expert advice delivered right to your inbox

We try to avoid the fluff and deliver tips and guides that really matter

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
Unsubscribe easily whenever you want
Verified Reviewer Verified Buyer
Original review: April 10, 2018

I visited Safeway on Stevens Creek and Lawrence on Sunday, April 8, 2018. I visited the meat department and I met “Sam”. He gave me an excellent service. Because of him I recommended to all my friends who are all “meat/beef eaters”. He deserves a 10/10.

Be the first one to find this review helpful
Verified Reviewer Verified Buyer
Original review: March 31, 2018

My Safeway grocery delivery experience has been the worst customer service I have encountered. They sent the wrong order. They didn’t substitute items or try to contact us via email, text or phone that they wouldn’t be able to deliver several items ordered. The worst part is over 2 days & three phone calls in which I held on the line for over 20 Min. each. time; only once did someone answer. They really could care less. I won’t ever use this service again.

4 people found this review helpful
Verified Reviewer
Original review: March 11, 2018

It used to be easy to place an online order for delivery. Now Safeway has added unnecessary, confusing features that just slow down the process. What I used to do in one click now takes me 2-3 different clicks. I'd like to know who the 'genius' is who thought that adding a lot of useless choices would enhance the shopping experience. What used to be a streamlined, efficient website is now a chaotic mess. Back to Mollie Stones for me! The 'new' Safeway website is a waste of my time.

9 people found this review helpful
How do I know I can trust these reviews about Safeway?
  • 1,080,882 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

profile pic of the author
Verified Reviewer
Original review: March 10, 2018

Confusing and difficult to signup (said I was already signed up which I wasn't, then sent me to Vons???) Home food delivery app does not allow you to place an order. Prices are high. Customer Service does not answer, line is always busy. Safeway IT is nonexistent. Take Uber to WinCo.

4 people found this review helpful
Verified Reviewer
Original review: Jan. 30, 2018

Easy to find what you need and employees are very helpful. Store is very clean. Cashiers are very friendly and check out is efficiency. Produce is very well stocked with fresh vegetables and fruits and bakery always has fresh baked goods.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 30, 2018

Safeway is a great store. The meat is fresh and if I need help I can find someone to help me. The store is very clean and the cashiers are very friendly.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 29, 2018

Love the Just for U program. Cashiers are very friendly and helpful and the store is always clean. Tried Kroger's - Fry's and disappointed with their unfriendly (rude) cashiers.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 29, 2018

Safeway's selection of packaged foods is very good, but their meat prices are too high, and cuts of meat selection could be better. My biggest complaint is with the lack of checkers at high volume customer times. I am disabled and standing in a line for ten minutes or more is very painful and tiring. I have had to simply lay down my purchases and leave on such occasions.

Be the first one to find this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 28, 2018

I ordered a large order of grace rose on Saturday for delivery on Sunday. An hour before my scheduled delivery time they said my card was declined. Three more cards they said were declined. All accounts are good with plenty money available. I even called my different banks and they said they weren't declining them. I spent two hours being hung up on, being out on hold, transferred to voicemail only to be told it was too late I had missed the delivery truck and would have to reenter my order. Unbelievable.

3 people found this review helpful
Verified Reviewer
Original review: Jan. 28, 2018

Over the past several years I have noticed, far less food and brand selections, more overpriced items like flowers and gadgets. But love that there is more organic foods, employees are nice, some stores have been remodeled.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 27, 2018

The store is always clean! If you are standing looking at a product, someone usually comes by and asks if they can help. Excellent Service and friendly.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 26, 2018

The quality of their selections are very good. In our area Safeway on a day to day basis has the best prices on the things we buy regularly. The quality of the meats are as good or better than the other supermarkets in the area.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 25, 2018

The stores in my area are Safeway, Costco, Fred Meyer, Winco, Mega Foods and Walmart. If I need groceries and hard-line items, I shop at FM. If I just need groceries, I'll go to either Winco or FM. If I need fresh baked breads, I go to Safeway. If I need specialty items, I go to Costco. I rarely shop at Walmart or Mega Foods. Safeway is probably the most expensive store out of all the above. I always shop weekly ads too, so whatever store has what I need/want, I go there first.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 23, 2018

Safeway is the only market within five miles from here. First shopping center is the AFB Commissary; second is Safeway. First thing I look for is High Fructose Corn Syrup; second is aluminum. Employees are always friendly and helpful.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 22, 2018

Store is usually clean but very bad lighting. I can't shop in areas that have the lower ambient lights. Prices are comparable and friendly/helpful employees.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 22, 2018

This store purchased western Safeway stores two and a half years ago. It took them most of two years to get the computer up and running successfully at point of sale, and then they hadn't entered the correct SKUs for tons of items. Entering the store one feels the tension. No one there is happy. The Financial Post has reported major financial losses here. They have removed a lot of national brands, that doesn't sit well with consumers! In exchange for their own products. And those are not as good as those made by Safeway. I understand that eventually the markets will move to all packaged goods in their stores. Not pleasant to shop there. I have lived in this area for 44 yrs. These are the feelings of most. There's more... Very sad.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 21, 2018

Expired items on shelves, have to look at dates to insurance. Not stocked well. No help when looking for something or trying to get something on high shelves.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 21, 2018

The store carries just about everything I need and want. Lately they stopped carrying my favorite soda. I contacted them regarding this and they ordered in my soda and held it for me to pick up. But we still don't know why they are not stocking it regular.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 20, 2018

The staff has been very helpful and courteous. The bakery has some good items but overall not very good. The meat is overpriced. The produce and deli are this store's best features.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 20, 2018

Staff is very helpful. Good selection but prices are higher than other groceries in the area. Some of the local groceries carry locally grown vegetables, which are usually fresher.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 19, 2018

I have been shopping at Safeway for many, many years and find the quality of the better products there are always dependable. Produce is fresh, meats are good quality. There are very few things I need that they do not have on their shelves.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 19, 2018

I am in a remote and economically challenged area of California and Safeway has always been good in food quality, price, service and steadiness which are all important to me.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 18, 2018

Albertsons is my local brand in the Safeway chain. I like the chain's natural and organic Products but would like to see more. Good quality and deals on meat. Pricing is competitive, store is always clean and consistent quality.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 18, 2018

I've always found Canadian grocery stores could carry a lot more choices and brands. I cross border shop in Safeway Bellingham because there is a far greater range of choices as well as better quality especially chicken, butter, and cheese.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 17, 2018

I like shopping at this store but I have to drive an extra five miles or more to shop there. I usually shop elsewhere because there isn't a Safeway on my route home.

Be the first one to find this review helpful
Verified Reviewer
Original review: Jan. 16, 2018

Safeway always seem to have really long lines at the check stands, which can be frustrating at times. But I think that they have hired some people recently since the lines seem to be a little bit shorter.

Be the first one to find this review helpful
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Jan. 15, 2018

Repeated pattern of failed deliveries of groceries; drivers leave frozen goods and meat next to door without calling for hours (despite not our instructions NOT to do so). Customer support apologizes and says they will give us a 30$ credit - never arrives and email from customer support denies their representative ever made the offer.

Another driver claimed to have called my cell and gotten no response, "preventing him from delivering groceries", but I was AT HOME and had my phone with me - no missed calls and no knock. Customer support says they rescheduled delivery for next day. Delivery time comes and goes, totally unhelpful customer support agent says delivery was actually scheduled for day after.

Safeway Delivery is competing with a half dozen services in Seattle that are vastly easier to use, have better selection, DELIVER ON TIME, and KEEP THEIR WORD. We will be using one of those from now on - Safeway delivery has derailed plans to cook meals ahead of time three consecutive weeks in a row. Good riddance!

View more
3 people found this review helpful
Verified Reviewer
Original review: Jan. 15, 2018

I like shopping at Safeway. They always have fresh fruit and vegetables and the bakery is excellent. Products are of good quality and food products always taste great. I prefer them to Great Value at Walmart. Been shopping there for years and no complaints.

Be the first one to find this review helpful

Safeway Company Information

Company Name:
Safeway
Website:
www.safeway.com

ConsumerAffairs Solutions for Business

Let's talk

Follow us

ConsumerAffairs ranks 562 on Inc. 5000 for 2017

At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to Contact Us.

At ConsumerAffairs we take privacy seriously, please refer to our Privacy Policy to learn more about how we keep you protected.

You’re responsible for yourself and please remember that your use of this site constitutes acceptance of our Terms of Use.

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

The information on our website is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

Copyright © 2018 Consumers Unified LLC. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.