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Safeway
Safeway
Overall Satisfaction Rating
3.55/5
  • 5 stars
    110
  • 4 stars
    160
  • 3 stars
    192
  • 2 stars
    42
  • 1 stars
    38
Based on 542 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Safeway

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Safeway
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573 Safeway Consumer Reviews

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Page 1 Reviews 1 - 10
Rated with 4 stars
Verified Reviewer
Original review: March 26, 2019

Most of the time this store is a good place to shop, sometimes they have a hard time getting enough product to cover their sales. I had a bad experience once when the t bone steak I bought had the filet removed on the three steaks behind the top steak. I let the store know how wrong this was, but I never heard back from them!!! Like I said most of the time my experiences are good. They carry a good variety of products. All of the employees work hard to take care of the customers.

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Rated with 5 stars
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Verified Reviewer
Original review: March 25, 2019

I have been using this pharmacy for almost 6 years and truly love the people who work here. They really care and always make me feel so welcome. I even moved further away, but kept going to the same Corona Safeway pharmacy, because I couldn't find that good of service anywhere else and trust me, I've tried.

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Rated with 5 stars
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Verified Reviewer
Original review: March 18, 2019

I love using Safeway for my prescriptions. They have automatic refill and notify me by text messages when my prescriptions are ready. There is usually either no wait time or sometimes there are a few people in line, but it's still good.

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Rated with 4 stars
Verified Reviewer
Original review: March 17, 2019

Fuel bonus points keep us going back. We also shop at several other markets, as we try and get the best value for our dollars. Safeway stores are often set up in similar fashion but often there is enough difference between stores to cause some delay in finding what is needed. Checkers sometimes are lacking skills but the long time checkers are very helpful.

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Rated with 5 stars
Verified Reviewer
Original review: Feb. 17, 2019

I’m so sad to read about all the bad experiences others have had with Safeway home delivery. My husband and I have used this service for several years with a 98% positive outcome. Maybe it is due to our weather. Safeway delivery saved us many many times and we rely on their good service since we retired and have more than our share of bad days. Good luck to all of those living in cold climates, we retired here from Missouri and completely understand the difficulty of delivery issues in the winter months. Thank you Safeway for making many of us very happy.

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Rated with 2 stars
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Verified Reviewer
Original review: July 16, 2019

I waiting and was loyal to Safeway waiting for them to start the delivery service even though King Soopers was already offering this service, and now I think it was a mistake! They ask you which store is yours yet they stock the trucks out of only one and so you end up with many items not arriving with the excuse "out of stock". So I end up having to go to my local store to get the items so it is coming to a point I either stop using the delivery service with Safeway and just fight the lines in store, or give my loyalty to another store that is more dependable!

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Rated with 1 star
Verified Reviewer
Original review: June 14, 2019

On my way home from work I stopped to pick up some formula for my grandson, but unbeknownst to me I bought the wrong stuff (pro advanced vs. pro sensitive). Unfortunately I threw away the receipt. When it was brought to my attention that I got the wrong stuff, I tried to go to a closer Safeway store (Safeway on Francis in SPOKANE WA), to exchange it. It wasn't like I wanted my money back. I wanted to EXCHANGE IT, but was rudely told that he (CHRIS) wouldn't exchange it without a receipt, for ANY reason. Needless to say I will never cross the threshold of that Safeway store again.

On a very positive note, I went back to the store where the formula was purchased (ASH AND NORTHWEST BLVD SAFEWAY, SPOKANE WA). Total 5 stars. Huge shout out to ANJA the cashier who remembered me, and the manager ADAM who even without a receipt (maybe Chris can take notes here) let me exchange for the formula my grandson could drink. I will continue to shop at THAT Safeway store. You saved the day for my grandson. Susan **

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Rated with 1 star
Verified Reviewer
Original review: June 11, 2019

I was told several times by people in their Customer Service Department that someone would call back about a product stocking issue. After waiting around 2 1/2 months and calling twice but not getting a call back I called again and the person I spoke to didn't come across as very user friendly, I felt. Also, after escalating my call about an email issue where I used to get the Just For You emails and then they stopped for several years, a man said basically that he would check on it and call me but he did not. I called around three weeks later to report that there was no response but there still was no call back after after waiting about one month.

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Rated with 1 star
Verified Reviewer
Original review: May 21, 2019

I purchased a hot chicken and it was the worst I’ve ever tasted. It says roasted but it was more of a boiled chicken. No flavour at all. I’ve purchased the cooked hot chicken at superstore and I’ve never had one complaint about it. Safeway please check how these full chicken are being cooked. Ruined my dinner.

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Rated with 1 star
Verified Reviewer
Original review: May 19, 2019

We ordered online earlier. We have no food in the house as we work a lot. We ordered a drop off for today and somehow it switched to tomorrow. We called customer service. They said it will be delivered tonight 5/18/2019 between 7pm and 8pm. We called customer service ten minutes before 8pm to ask where our food is. It is now 8:20 pm. Still on hold. I have to work 12 hours tomorrow with no food from 6 am to 6 pm. Very dissatisfied with the service and delivery. We will not do this anymore. You all have lost a valued customer.

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Safeway Company Information

Company Name:
Safeway
Website:
www.safeway.com
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