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We shopped at Giant Foods for over 40 years, and through 3 different stores. We stopped when many, many name brands were either hidden or simply missing on the shelves, replaced by their own (inferior in our opinion) brand. Oh, and the prices went up. Recently we thought we would check back. First thing we noticed was that we no longer received Giant Foods ads in either of our newspapers. Second thing was that the store was staffed by Zombies. Not only do they make no effort to help but they will not look at you. This is probably not the individual’s fault but a indictment of the Company. Worse area was the deli. Lots of time to chat among themselves and ignore the customer. Oh, and the deli prices are very high for product available elsewhere for less. In general, shelves have “holes”. Cold items are in short supply (just like employees).
I have been shopping at Giant for many years... In particular the one directly behind my house in Herndon, VA (Franklin Farm). It appears that more and more I am entering for my regular shopping items that these items are no longer offered or at least missing from the shelf... not just a few but many of them. I recently noticed they remodeled, or really just moved the store around internally, but then also jacked up prices on many items. It’s getting to the point between missing items and higher prices, it’s worth now driving 2-3 miles out of the way to find lower prices and better service. I may stop in now and then for the occasional need for milk or small things but will now start shopping at other food store chains and avoid Giant altogether for my large shopping sprees.
Another complaint I have is the fact I bought a Giant brand scrubber for my sink... The replacement heads are constantly out. I have brought the empty hook to at least 5 different employees to request and it is NEVER re-ordered... ever! Even my 8 and 10 year old kids think it’s sad I have to keep requesting this and never changes. Start focusing on sticking things that are out and listening to your clients! The gas reward points are now a total joke with Giant and the Shells. They now limit not only the time frame to “use or lose” the points, but now Shell restricts the amount of gas you get. Total joke! There is NoTHING attracting me to GIANT food chains anymore and doing more and more things to drive me away to other Food stores! Way to go!
I shop at Giant Foods on Linglestown Road, Harrisburg, PA. You used to offer 3X gas points on an entire order. Now they are limited to certain products, i.e. certain brands of product only. I stopped buying my paper and cleaning products at Walmart because I felt it was worth buying at Giant for the extra gas points. I will be going back to Walmart for all my non-food items.
This is a follow up to my original complaint about employee Duane, at the Customer Service Desk, & Duane’s Manager who refused to state his name after I asked him five times! (I later called the store. The rude manager’s name is ACKLEY **.) I also called and spoke with John, the Store Manager. He offered to have a 1-on-1 with me and I accepted his offer. We meet 5/5/18 at noon. John was very polite, he listened to my side of the story, he watched the video I recorded. My video not only caught his manager in an outright lie, it also proved to John that his manager refused to give me his name, threatened to put me out of the store, & called the police on me. All of this occurred because Duane is ignorant of the ADA Service Animal laws. (** is also ignorant of the ADA laws.) And, no, the Police never came. (Unless they came after I had picked up my prescription & left the store.)
But my meeting with John, the Store Manager went extremely well. John was engaging, he listened to my concerns, we discussed store policy about service animals. He was very professional and understanding. John and I now have an agreement & my problem has been resolved. I want to thank John for taking the time to meet with me & I am especially satisfied with the resolution. THANK YOU JOHN???
I walked into my Giant with my service animal (SA) headed to the pharmacy, as I always do, Duane, at the Customer Service Desk, asked if he was a SA. I said yes & kept walking. So, Duane loudly asked again. So, naturally, I loudly answered again, YES. He then asked me for my “papers” for my SA. I informed him that SA’s don’t have “papers”. I pulled out my videophone & told him to call his manager. Duane changed his attitude QUICKLY when I started recording him. Then his manager, Ackley **, came out & made the situation worse. Said he “wasn’t going to do this” because I was recording him.
I told him I was recording so that I could send this altercation to corporate. And guess what. I caught Manager Ackley ** in a big fat LIE. He was so discombobulated he didn’t know what to do. So, he attempted to intimidate me by saying he was going to “put me out”. I told him “I’M NOT GOING ANYWHERE!!!” So he said he was going to call the police. I said “You do that. I’ll be at the pharmacy getting my medicine”. I lingered around & did my little shopping - spent $87.40. Then, I sauntered over to the Customer Service Desk with my SA & my purchases. The manager was on the phone (calling the police???). Duane stared at me like I was Jesus Christ Superstar??? His mouth flew open, I was waiting for him to drool & slobber.
I said to **, “What’s Up?” He tried to play deaf, because of course he can’t multi-task, so I asked him again, “What’s up?” He said nothing. I laughed & said,“That’s what I thought!” Then I walked out, waving my cellphone at him. Of course, the police never came. I wanted to embarrass ** in front of his employees & the police. Because, YOU WILL NOT BULLY OR DISRESPECT ME & MY SERVICE ANIMAL. I don’t care who you are. I’m meeting with John, the store manager on 5/5/18 at noon to show him the video. I can’t wait to hear the crap that’s gonna come out of his mouth when he watches his manager make a fool of himself. I’ll keep you posted. #NotAllDisabilitiesAreVisible #iKnowMyRights #MyServiceAnimalRocks???
I used to enjoy grocery shopping at the Collington Plaza Giant in Bowie, MD, but now the availability of quality products is so limited, that it’s not worth the trip. Other locations offer higher quality selections from produce to pantry items. This particular store just has plenty of highly processed and generic foods. Yuck! Please bring back quality products to this store too.
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Hot Cross Buns at Giant stores: My sister and I wait each year for them to be sold; we buy at least 2 per week until they are sold no more for the year. THIS year, I found them in the store and bought a pkg. Went home and told my sister, "They are in the stores now." She went to her store in Vienna and bought a pkg. To our dismay... they had no spices in them... NO TASTE! The dough was lovely, lots of fruit and raisins like before, but NO SPICES, like maybe bergamot or cardamom or whatever the previous company used in them. Please... either inform the new company, or go back to the original company who makes them. We won't buy these, and it's a shame, because they only need the spices!
During my visit at Giant I was shopping for Garnier shampoo deal they had the spend 20.00 save 6.00 instantly. I thought, "Great. I have 4 coupons to use which were save 4 off 2." So I go in the line. The cashier instantly has an attitude rolling her eyes letting me know this is not going to go through. "Hmm why not??? It's a valid coupon." "No because with the sale the product is valued less than the coupon." Well how is that when the sale is 2 for 6.00 and the coupon is 4.00 off 2. The girl continues with an attitude so I tell her I do not want the product then and that I will contact someone.
I have never had a problem with my coupons before. I follow all coupon policies so I was upset with my treatment. I did have to ask the other cashier to bring back the few clearance items the rude cashier took when she was mad that I didn't want the shampoo anymore. I decided for the clearance items I would go to self checkout. Well the very rude cashier follows me and says they can ring me out at customer service. I didn't understand why the scene that was created honest made me feel like a criminal. Like I was doing something wrong. I was very uncomfortable. I will be taking my business elsewhere and letting the manufacturer know Giant does not accept their coupons.
I have been shopping at Giant for almost over 35 years. Recently there has been a change to the meat department that we really don't like. It appears that the beef is no longer prepared at the store but "outsourced" from some outside vendor. The selection has been reduced and it is not always clear what cut of meat it is - most just says "Beef Roast". It has gotten so I go to Safeway or Shoppers Food Warehouse for the meat/chicken I want. If I want a Perdue Oven Stuffer Roaster - something you always used to have - I now need to go to another grocery store. I don't like Safeway but they have a much better selection in their meat department than the Giant I go to - on Broad Street in Falls Church Virginia. I am very disappointed because I have always liked Giant but I will not be going there much anymore. If someone could please explain to me why this change has happened, I would appreciate it.
I do appreciate the variety of products including an increasing number of organic foods. The store also has some "hot" foods available including different daily specials, salad bar and Chinese food. The addition of their alcoholic beverage section is very convenient. Although I have not yet tried it because I forget to bring my reusable shopping bags. Giant is also using a new system where you can scan and check-out your foods as you shop. As someone with some physical problems, this may be very helpful to waiting in line, taking things out of the cart and sometimes having to pack my own items which can be very painful for me. I wish that the "packers" would also be more available to take the items to my car. Their home delivery may also be an alternative to the whole shopping experience.
Produce isn't always that good and even for vegetables or fruit in season. I also don't appreciate little signs under the price of items, with the exact same price as above, i. e. not a sale, but it's supposed to look like one. Sometimes it's a sale price, sometimes it's not - it's ridiculous and you feel that you're being conned.
Giant is my go to place for my weekly grocery shop. Everything is always fresh and they have a large selection of items to choose from. The customer service is fantastic.
I have shopped at Giant for about 16 years and always have received good service, helpful staff, and good produce. When I had a problem or needed an exchange they were always courteous and helpful.
Local Giant is generally good. The bakery is awesome and produce section always looks nice. Sometimes they don't have what I need but rare. The people in the pharmacy are very helpful but it’s nice to have a pharmacy on location.
It is not the cheapest grocery store but I like the selection - even hard to find items - and the layout of the store seems logical to me. The aisles have plenty of space so that there is good flow. In other stores I often spend too much time looking around or feel frustrated when I leave.
They have better quality than the other smaller grocery stores here! They are nice to deal with even helping with gas prices from using our rewards card!
The majority of employees very much try to assist you in almost anything you wish. Their advertisements are slightly messy on occasion, but csr's always please you instead.
Giant has fairly good prices compared to other grocery stores in my area; however, I think they could offer better weekly sales. Their produce prices are higher than I'd like them to be.
Cashiers and customer service personnel are always cooperative and helpful. Selection of products is not great, but value and rewards programs are generous.
My local store is smaller than other Giants. I like that many of the employees have been there over a year. Both management and staff are very helpful. It has a nice selection of fresh fruits and vegetables. Often the fresh items are from local farms. I like that they support local farmers.
Produce appears to be what's left over from the good stores. Selection continues to decline as they move toward their own branding which is not as good. Employees are not as happy as they used to be under other management. If you ask for something, it does not get any response.
I shot at Giant frequently, and for the most part, I am satisfied with the store and staff. There is one exception, however, that repeatedly stands out. That is the deli counter. It doesn't seem to matter whether it is early in the morning or late in the day. There is rarely anyone who will greet you, acknowledge that you are there, and wait on you in a timely fashion. I took a number this morning at 10:00. I stood and waited; no one even looked up at me. Two ladies were busy behind the counter, most likely preparing orders for those who had called in or completed an online order, or used the kiosk. I simply wanted 1/4 lb of salami. I waited and waited and then I left. There is no excuse for this. Had I taken a number and had to wait while a staff member waited on other customers, that would have been fine. But, to have no one there to wait on folks who take a number is unacceptable.
I have been a Giant shopper for at least 40 years. I was a Deli Manager for 23 years. There used to be high standards. Stores are very often poorly stocked. Cashiers are more interested in jawing with fellow cashiers instead of paying attention to customer. No longer do they count change to you. I have had cashiers not even telling me how much I owe. They just stand there. It is like they are going out of their way to greet you, good luck getting them to say thank you. I often tell them thank you, to which they will say "No Problem". They are often on their cell phones. I really hope it is not a problem.
Produce poor quality and often soaking wet. We go to a local market for produce because of that. It use to be that employees were not supposed to park right up front next to the store. Now they compete for the best parking spots. The Cherryvale Store in Reisterstown MD is particularly bad, with the St Thomas Store in Owings Mills, MD almost just as bad. I will continue to shop Giant, but need to go out of my way to do so.
My overall experience at this store was horrible. I work 2nd and 3rd shift so my only time to be able to shop is during over night. My shopping was not able to be done because the entire meat and produce area was closed for floor cleaning. I was yelled and screamed at by the contacted floor company personnel because they were waxing floors. I went to the store manager about the issue and he proceeded to say that there's nothing he could do because they weren't Giants employees. Um excuse me but they are working in YOUR store. Are they not? So I was basically treated as if my shopping needs weren't important and that how I was talked to and treated was NOT a big issue. Well I can assure you that I myself and none of any of my family members will ever shop at any Giant foods store again. I'll take my business to Weis or Walmart from here on out.
I have been a customer of Giant supermarket in Willow Grove Pa. since it opened. I am sorry to report a recent dramatic decline in the management of this store. This past Saturday morning (07/22/2017) at approximately 11:45 AM I was checking out my purchases when the cashier inadvertently printed out my receipt without including the 5% discount coupon for my next shopping trip. She said that she could not print out the coupon after printing my receipt. She instructed me to go to the Customer Service counter, give them my membership card and they would print out the coupon.
I went to the Customer Service counter and there was one person ahead of me with three Giant staff behind the counter. The lady in front of me had her yard long cash register receipt and a copy of the Giant discount mailer. She was complaining that the price she paid for items was greater than the advertised prices in the mailer. The customer service representative spent at least 10 minutes comparing prices paid and advertised price, apparently not knowing how to resolve this discrepancy. The store manager, a grey haired, middle aged lady showed little interest in resolving this issue or assisting the next person in line. I was on the other side of the counter about three feet away from her trying to get her attention but she carefully avoided making eye contact with me.
She then proceeded to leave the Customer Service cubicle knowing that I was waiting in line, the other service representative was having great difficulty with a transaction taking much time to resolve, in order to man one of the check out stations. The third service representative was performing data entry for another Giant employee at her work station. After completing this task she left the Customer Service area to bag purchases that the manager was ringing up. I waited for approximately three minutes before I went to the manager's register and asked them whether they saw me in line waiting for service when they left the Customer Service area. The Manager ignored me but the service representative apologized and promptly stopped bagging and went to the service counter and printed out the coupon in less than 30 seconds.
I addition to management's disregard for customer service I have noted a decline in stocking of popular low fat or fat free yogurt products, salt free and other items that in the past were routinely stocked. The computer kiosks that are intended to speed up ordering of delicatessen products is frequently inoperable. I've noticed them being out of order at least once per month. The fresh fruit and produce counters are not as well managed as they had been in the past. Often products are on display that are overripe or have gone bad. For example egg plants were on display at two locations, and each location displayed all egg plants were overripe and in one case spoiled and moldy.
Another problem hindering shopping on the weekends is that many of the product vendors stock their shelves during prime shopping time, with their carts restricting access in the isles. Certainly the stocking of fast selling and quickly perishable fresh fruit and produce is appropriate during peak shopping times but not for canned or bottled goods or non perishable items. For the above cited reasons I feel that the Giant supermarket at Willow Grove is no longer a desirable shopping venue. This is a disappointment because some of the departments, in particular the fish and bakery departments are well managed and operated by customer service oriented personnel.
I have drawn this issue to several Giant staff members over the past years but it seems not important enough. I refer to the local store on Arlington Rd in Bethesda MD, and also the one near Democracy Blvd and Old Georgetown Rd also in Bethesda MD. On the overhead board in the Giant stores in Maryland where (all?) the various commodities are listed with the specific isle numbers where that commodity may be found, 'Rice' is not listed. If one does not know where it is to be found, then an unnecessary search needs to be made. This has been so for several years!
I made a comment (again) about it today (about 4.30 pm) to a cashier at the store near Democracy Rd but was asked if I knew where the rice was. My response was 'yes' whereupon I was rudely confronted with the statement that if I knew where it was, then why should I complain about. She obviously failed to understand that not all customers might know the location as I do.
Rice is a major food item and it should be indicated on the overhead board. (Please note that I am not referring to the general commodity labels over the specific isles.) Is this omission of rice on the overhead board a prolonged and inadvertent oversight or is it deliberate Giant policy? I do not wish to highlight any one individual following this report. I've been a Giant shopper for years.
On July 17, 2017 at 9:17 pm I had a grocery cart full of store items to be checked out. There were many other customers in the computerize check out too. It is difficult for me check out large diverse purchases, place food on the belt, check prices and bag items according to specialize bags I bring to the store to shop. I prefer personal cashier customer service because of the aforementioned. There are too many glitches with the computer self check out if I have a lot of groceries. When asked for a personal cashier, I was informed there is only one cashier in the store, that employee was on break and we have to use computer self checkout. An employee agreed to check me out and another agreed to bag. It appeared the help was offered due to a back up in all computer lines and my complaint about using this service.
Each employee were not customer friendly and did not make it easy for me to perform my normal check out verification process, coupons checks, price check, payment, Q&A and bagging. In fact, the packing of my purchased items were put in each bag carelessly without regard for item separation based on department and food purchase. My freezer bag for cold items zipper was destroyed with large non cold bottles being placed carelessly inside, bags were too heavy and filled to the top etc. I had plenty of bags. I will stop here describing my dissatisfactions because there is more. For instance how food stamps customers receive condescending remarks and looks about their purchases if they are confused as to what they can or can not purchase. But the employee's verbals were not negative. Only the abovementioned actions.
Finally, I feel you may have lost a loyal customers that shop at this store regularly, an average 3 visits per week and weekly a hefty shopping bill for large quantities of items purchased. And there is another new store in the neighborhood, Whole Foods, in which we patronized randomly in upper NW, but still remained loyal to Giant after they moved in the H Street NE Corridor. We plan to patronize them more and Giant less at this point in time.
I have been shopping at Giant for over twenty years. I would say that one out of five times I am overcharged for an item on sale. If I didn't check my receipt I would not catch this "mistake". I have spoken to other people that shop at Giant and they have the same problem. When I go back they always make it right but why do I have to go back, why can't they correct this problem. Giant is close but I am seriously considering going elsewhere.
The Giant Food store in Reisterstown has gone downhill in the past several months. It used to be a real nice place to shop where customers and employees would talk and share. The store seems to have fallen into "grocery store hell" if there is such a place. The shelves seem to take forever to get stocked, the produce is old and wilted before any fresh produce is replaced and you can't seem to get assistance when you need it. I went over on a Friday - the day of the new sale. I asked the meat manager who looked like he was 19 years old, if there were any kabobs in the meat lockers as they were on sale. He just looked at me, shrugged his shoulders and walked away from me.
At other times, on a busy Friday evening or Saturday evening (between 4 p.m. and 6:30 p.m.) there are only two regular cashiers available and if you need help at the self service, you stand there forever before anyone comes and rescues you from your blinking light and hung up register. The place has gone to the dogs. I hate to say it, but I want MARS back. They left Reisterstown and closed their store at the Reisterstown Shopping Center. Guaranteed it was a small store. But they sure treated you much better than the employees at Giant who look and act as though they could care less about their job and even lesser about customer service.
Giant Foods Cherry Valley in Reisterstown MD - Produce was wilted, not fresh. Most common items were either out of stock or missing. Deli salad selection was low. Used to be a wonderful one stop shopping experience. No more.
I was shopping at the 6529 store in Enola. Front end manager is out of control. I asked the self check out associate a question and we spoke for about a minute. Then manager walks in from taking smoke break and told me I need to leave because I am distracting her associate from her job. I said, "Hello I am a customer and am asking your associate something." She proceeded to be very rude and told me if I was done I needed to leave and I hadn't started shopping. Manager's name is Rachelle. She is out of control and needs terminated. I will be contacting Giant corporate office to file a complaint. Terrible customer service.
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