Consumer Complaints and Reviews
Re.: Associated at 187 street/ Ft. Washington NYC -- 2/22/15 I ordered two sandwiches to bring to my elderly mother in Westchester County. The clerk makes sandwiches behind a HIGH counter so you can't see what he is doing. He TOTALLY got them wrong. He used white bread for both, I requested whole wheat...I do NOT eat white bread. I requested Russian dressing on one and mayo on the other. He put MUSTARD on one...again, I did not order this. I called the Manager "**," telling him I was in westchester and can't get there in 12 hours. He says there's nothing he can do. I've been living and shopping there for a quarter of a century.
Today I went into the Associated Supermarket on Amsterdam Ave and 97th street with my children to obtain WIC items. I left my daughter on the line while I went to get a last item. When I returned, the cashier was scanning about 2 items and while I was repeatedly calling her to stop she kept going and ended up scanning about 6 items. When I finally got her attention to tell her that they were WIC items, she replied, "Well why didn't you tell me that?" I replied, "I was trying but you didn't hear me." She replied in a nasty tone, "You gotta tell me" and then began slamming every item that she had to void out.
Her manager on shift was standing there the whole time, her name is **. They began speaking to each other in Spanish which I thought was rude. I asked **, "Why do allow her to act in this manner?" She replied, "Because you are being nasty to her and I am calling the WIC office on you" and took the check from the cashier to write down my name on a piece of paper. I recorded everything that happened from that point on and am willing to show it to anyone who needs to see exactly how ** treats her customers.
This is not the first incident I have had in this supermarket, just the first documented one. I've also noticed that the prices of their meats are higher than other Associated supermarkets even though the sale prices are supposed to be the same in all Associated Supermarkets. I will be recording and documenting every visit to this Supermarket and their prices.
I shop at 1380 Associated Supermarket on a daily basis. The things that I have witnessed are unbearable and the victims of the situations are even more. On many occasions, I have seen discrimination against employees and I've even heard it spoken in Spanish which seems to be the first language of the Dominican owners of the place who come off to be very disgusting. Their relationship with some of the females are obviously close although I've seen a wedding ring on their fingers. They often violate the rights of their employees. There is no overtime pay and the favored females who are rumored to be sleeping with these men in the store get late lunch breaks if any at all. Their cashiers are not being paid for it and there is discrimination.
I've witnessed them treat certain people of their nationality very different from people of color and there is no excuse for it. I even had conversations with many of them. These are children working and who go to school to better themselves, only to be treated as if they are not human beings. They manipulate the ads and the customers often lose out. They are not serving the community. They are robbing us blind on many occasions. I have been called out by name by a manager and I'm not the first.
They are stealing our coupons. A former employer/manager told me she was ordered to steal the coupons out of the newspapers and cash cut them up as if customers were handing them to cashiers. She stated this took place in the privacy of the offices. So many young people have spoken out against the management of this business but none of them know how to go about their complaints. Hopefully, something will be done for the rights of these young adults.
As for health complaints, the tissue in the public bathroom is always on the floor and so is urine and feces.
On Wednesday, February 27, 2013, I wanted to purchase Baileys Creamers that were on sale and I used a coupon for the same product that I printed from the Internet. The cashier tried to scan the coupon and she had a problem. She turned to a gentleman that was reading a flyer at the front of the store, and she told him she had a problem with the coupon. The gentleman turned to me and told me that they do not accept these coupons. And when I asked why not, he replied that they only accepted manufacturer’s coupons. The cashier handed the coupon back to me and apologized. I looked at the coupon and it clearly stated that it was a manufacturer’s coupon, so what was the problem? He tried to ignore me and I asked him again. He would not answer. I asked to speak to the manager and the cashier replied, “He is the manager.” I asked him again what was the problem with the coupon and he stated that it looked like it was printed and I explained that it was printed from the Internet, but it was still a manufacturer’s coupon and he went on to say that they do not accept coupons from the Internet because they have problems getting paid for them.
I asked him where it was posted in the store that they do not accept this type of coupons and he said that it was a store policy. I asked him again where was this posted in the store. He stated that they did not have to post this information. I made my purchase and left the store. My question is, what is the policy for coupon redemption in supermarkets and where can I find out what is and is not acceptable? Do these policies depend on what supermarket it is, i.e. Associated, Pathmark, etc.?
I have this supermarket around the corner, and mind you, the prices are so ridiculous, sky high for no reason because their meat and bread and frozen food are always spoiled. Ugh! One time and one time only, I bought cold cuts. It was disgusting and slimy and on top of that, the deli lady did not speak English and was very annoyed with me. I guess she should feel kind of stupid. You live in America; the least you can do is learn our language. I think that's rude(!) all by itself and her getting angry with me, (some nerve) and she gives me spoiled cold cuts. Since she didn't speak English and was so annoyed, I didn't bother to bring it back. By then I was done. I bought chicken, opened it and it smelled horrible! I took it back. She was trying to say it has to be within 24hrs. Umm! I put it in the freezer when I got home. I didn't smell it before I put it in. Now I walk to any other market than this one. It's gross and they are nasty people. I don't know how they're in business. Where are the inspectors? They probably pay them off. This is horrible.
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I went in to buy a few pounds of cold cuts, and the manager didn’t want to serve me in the way that I was asking him. Also, he was on his cellphone talking with the same gloves that he was using to work with, so I went to the general manager and reported him. But the general manager didn’t want to hear anything about it, so I am seeing if you would be able to help me.
I went to buy butter from Associated Supermarkets located at C-Town 2807 86 St. Brooklyn, New York, 11223. Most of them are on sale because they are already expired by two to three months. The expired orange juice was like $1.00 less than usual. I wonder if any of the consumers have noticed and if any other food beside what I saw is already expired too.
Manager's and some individual employee's attitude is if you do not speak a certain language (Spanish) you are treated with indifference. The manager is short in patience; i.e., I have to ask him several questions because all the items in the store do not have prices on them and sale item prices are misrepresented or you cannot find items that are on sale. Also, I am a 61-year-old disabled woman, which by the way should not make any difference when it comes to packing a customer's bags in to their shopping cart.
After my transaction was finished and the cashier started ringing up the next customer's items, I asked her, "Are you going to put my items in my shopping cart?" She said, "If you asked me nicely". I said, "I thought I did; however, would you put my items in my shopping cart please". She said, "After I finish with this customer". I said to myself so now I have to wait. I called the manager over and asked him did the store have a new policy wherein the customer has to ask the cashier to pack their items into their shopping cart, if so they should post a sign or did they only pack certain customer's items, since I saw the cashiers packing other customer's items in their shopping carts. The manager told the cashier to pack my items and she did. Really, should a customer have to do all of these to get their items packed in to their shopping cart? Also, when I asked the manager when would certain items that were on sale be in the store I was told Thursday or Friday. I thought why can't I get a specific date. Why should I have to come back to the store on two different days. However, I was tired of arguing with the manager.
Jessica has a nasty attitude, and she took money out of the register. She should be fired!
This is my local supermarket because it is less than a block away from my home. They're always false advertising sales and when asked about an item listed on sign/shelf for sale, which is also malicious because if you have a lot of items you would end up paying for price due to the sign being displayed, is not for the item above it (also advertised in their paper).
When asked about items, they're always sold out or pretend they're getting someone else to help you because they don't speak English. Yesterday in particular, at 3pm I went inside to get the 160z Redbull and an elderly woman at the checkout register was inquiring which Ocean Spray cranberry juice is the one for sale. She was told that they are all out but the sign is still up and that section is fully stocked of all the other variety flavor for Ocean Spray that is advertised for $1.99. This morning at 8:15am, I had no choice but to go in there after work to pick up some fruits for my parrots, and sure enough they were out of stock on the cranberry juice and the Clerk 12 Ja-Rod called the manager over, because I let him know that it's false advertisement and it's against the law.
The elderly lady on the line behind me wanted Cranberry juice, when she came back from church this morning, as displayed. She stopped in for a newspaper and before she left, she said out loud by the exit for me to get it right for her so when she comes later on, she doesn't have to deal with the garbage. Look at the store camera and you will see all that I am saying is true. The manager was very unprofessional and did not conduct himself with class and I hate going there because of how they treat us black people, me being very light skin, they just assume that I am a Latina and it's racist because I am 100% black with no Hispanic heritage line.
He went as far within his tongue gymnastics and I have it recorded on my phone as to say, "He is Dominican and that makes him black too!". If you can roll your store cameras and see the disgusted looks on the customers and myself. I still say that store is racist as hell and yes the neighborhood is Spanish Harlem, but check the cameras you will see the majority of shoppers are blacks and the ones spending real cash and not food stamps are black, so can we get some respect and can Associated Supermarket at 125 E.116th Street, (212) 828-4743 stop with the all the false advertisement to get customers.
The owner/manager refuses to take bottle deposits and also engages in price gouging during blackouts, disasters, and weather related emergencies. The customer service in this establishment is horrible. And the prices in the store are extremely high.
On October 4, 2011 at 11:30 am, I was in the supermarket associates doing some shopping, and upon purchasing my item which are being paid for, I ** requested a delivery which is offered by the store if having a purchase of $50 or more. I filled out my information on the delivery list as such: Pernell **,** phone number **. I never received my grocery. Also, I called five times as to the whereabouts of my paid for groceries, and each time, I was told a different excuse and that my things were on its way. Also, I had to miss work because I was waiting all day and night for my groceries and was not getting proper sleep, having to work the graveyard shift.
I just moved in the neighborhood in April this year (2010). One of the perks of living in this great neighborhood is having a supermarket less than 5 minutes away from my apartment (walking distance). It seems that whenever I go grocery shopping at the Associated supermarket, I get followed by certain employees.
About a month ago I was getting last minute groceries and one of the managers just happened to walk in the same aisle as I was in. He pretended to be looking at products close to me and when he tried to walk away from behind me, I caught him taking a quick look down in my bag. I asked him if he worked here, he replied that he did, and I asked him if he wanted to search through my bag because I caught him looking in there. And of course, he denied it and walked away. Just to also find out that he's one of the managers there. Another occasion happened about a week ago. I went for groceries and another employee (Asian decent) pretended he was getting an item from the same aisle that I was at (dairy). He pretended to be getting soy milk and some sort of another drink from that aisle, and as I started to walk away, he started to place the items back where he had picked it up from. When he noticed me observe his discriminatory act, he pretended to put them in the freezer aisle section. (And by the way, this was at closing time, about 9 p.m). So I questioned, why would he put the drinks in the freezer section three aisles down, so when I leave, he could put it back.
The last straw was drawn last night. This time I went there with just my wallet. I was walking around and notice a tall, big gentleman always being in the same aisle as I was in. I was looking for a certain type of yogurt, and he was literally behind me pretending to be reading ingredients on something. It did dawn on me that all this time that this gentleman was walking all over the store behind me basically following me trying to see if I would take anything. As I got to the register, he was talking with one of the managers there, basically laughing. I felt horrible.
Here, I think that if I'm dressed appropriately, especially after work, always respectful, give my hard earned money and shop at this Associated, there would be no problems. Unfortunately, all that they see is my skin color. I noticed that the other women who shopped by themselves were not being harassed at all. I was very observant of that. I'm tired of going in there for groceries and being treated like "oh, here comes the black girl, keep an eye on her". One would think that a supermarket would have cameras all over the place, but they use their assumptions instead and make me feel unwelcome there.
I want to report the filthy and potentially hazardous conditions at this store. This store contains rotting produce on the floor, numerous flies and surfaces that have not been cleaned in many months. If ever, it is just a matter of time before someone becomes seriously ill from the food in this store. I would appreciate any help you can offer in this matter as the city government does not seem interested in public health.
On Sunday, March 28, 2010, my boyfriend and I went to Associated Supermarket on Myrtle Ave in Brooklyn, NY to buy a case of beer. We bought a 30-case of Bud Light because it was on sale but did not see the expiration date on the box. When we got home, we saw that the expiration date on the box and cans was for Jan. 2010. We went back to the store and got our money back but when we went to see what other beers they had, we noticed that all in store sale, not the beers that were on sale in their circular, on beers which were Bud light, Coors, and Budweiser were expired. Some were even expired since Dec. 2009. I am aware that some companies do not buy back unused products but stores cannot sale past the expiration date. I am scared that this is or will become a trend there for other food products, and other people or I will buy bad food.
I got the ad paper from Associated super market in my mailbox and saying that certain products were on sale. the store located at: 82-10 Baxter ave. Elmhurst, NY 11373
On Nov 24 evening I with my friend went to the above store , my friend purchased some meat plus the on sale item ( Tropicana orange juice - $5.00 /2)Then I wanted to purchase some food products plus the same on sale item. ( orange.) but the store refused to sell the above on sale to me. -saying she and me must be the same family. I told them she was not my family. But the story still refused to sell it to me.
then I spoke to the store manager - then the manger said : this is my store , I do not want to sell it to you, you may get the police or FBI, get your Chinese out of my store. I do not want any Chinese in my store in my store.
Then I did call the police, the police told me to make a complain to
I wrote the following to Associated: Although I live in the 10025 zip code, I work in the 10032 zip code and last night (10/27/08) I stopped at the Associated Supermarket at 3871 Broadway, New York City, NY 10032. Shopping, I chose several items, including a 5 lb. bag of Domino Granulated Sugar. When I went to check out, I tried to use a 50 cent off coupon from the newspaper (Exp. Date 12/31/08) and was informed that the store does not take any coupons.
I asked to see the manager and he said they didnt take coupons and didnt have to take them. I asked if they had posted such notification and he told me that they did not have to. This is a neighborhood of many children and low to middle incomes. I am sure that coupons are important to many people. Please confirm what is the Associated Supermarket policy on coupons.
Associated Supermarkets Company Profile
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