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I have been a devoted shopper to Aldi for years. I really appreciate their fresh product and fruits. Additionally, I have bought the Fit and Active brand for many years. I’m a little disappointed the brand is being discontinued and hope it can be put back on the shelf again. I really appreciate all the international foods that have been introduced and it reminds me of a Trader Joe’s (where I’ve also shopped when it’s available).
I have shopped at Aldi for years but find myself buying less there all the time. You used to be able to get bargains there but their prices keep going up and it's gotten to where you can get most items cheaper at other stores. Half the time they're out of stock on the items you want and even if you go there on the same day their sale paper goes out they will tell you they are already out of the advertised items. Every electronic item I have purchased there has not worked properly yet they seem to be stocking more of these and less food all the time.
Combine all this with the fact that you have to put a deposit on a shopping cart, provide your own bags and bag your own groceries, which is okay if you're getting a significant saving, but definitely not worth the hassle when their prices are as high or higher than other stores. I know a lot of people who have stopped shopping there and I'm about to that point too. They obviously don't read their reviews or just don't care because it just keeps getting worse. People aren't stupid and yes, we do notice these things. Wise up Aldi or you just may put yourself right out of business.
Just bought scotch fillet steak from Aldi in Australind. My lord it is fresh, doesn't smell, not green. It is perfect and it has 4 days to expiry. Now I have bought meat from COLES and WOOLWORTHS and THE FARMERS MARKET in BUNBURY. That has been real bad. It was green and it stink.
I have been shopping in that store for 3 or 4 years. I noticed I was overcharged 5 times for a bottle of Lysol. I went back to the store with my receipt and explained what happened and the behavior of the cashier made me think: Why is she giving me this attitude. She was smiley and I told her, "You know I come here very often and I don’t need 5 bottles." Her face and voice changed, she said: "Actually I don’t." Her attitude was worse while she instructed me what to do with my card and when I asked her how long it took for my money be returned into my account, she freshly answered she didn’t have an idea. I still do not understand why her behavior changed for something that a typical transaction in a supermarket. Customer service in that store goes below zero if anybody cares.
I have been purchasing frozen produce from ALDI's for a few years and have always been impressed with the quality and price. I usually buy as many bags as are available of my two favorites - peaches and mixed berries. Last year, I got a batch (about 6 bags) of frozen peaches that all tasted like plastic and were shredded instead of sliced. Hmm, okay. So, I tried another location the next time and the peaches were fine. A few months ago, I purchased seven bags of peaches-every single one contained brown, rotten peaches that smelled fermented even when still frozen and the smell just got worse as they defrosted. The store manager was apologetic and replaced them all a week later. These new peaches were exactly the same-rotten and nasty!
I e-mailed customer service and they got back with me promptly promising to look into it, thinking (like I did) that the issue was mismanagement at the store level. Then I took a chance at an Aldi's in a neighboring city and found more of the same rotten peaches!! This tells me the problem is coming from the top. The bag says Illinois, but I don't know where they come from before there-someplace nasty, apparently. Maybe it's because it's winter and they're outsourcing to someplace with no quality control? I don't know, but I will never buy frozen produce from Aldi's again.
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I was recently shopping in Aldi's today in the Sherman, TX location and I am not at all happy with the fact that they do not carry half of the things that they advertise in their sales flyer, nor do they have the proper staff available to help assist customer's with trying to find any of the items they would like to purchase. It's even worse when you give up, because you can't find said items, and you get in line to pay and ask the cashier (who was ** today) if there is anyone available to help you find a couple of items you're looking for and she responds with, "It's just me and my manager in the store today and there isn't anyone available to help you," and then proceeds to ask, "Do you still want to get the items in your cart?"
I didn't appreciate her attitude, body language, or tone of voice when she spoke to me nor did I appreciate her unwillingness to get someone to help me find the items that I was interested in buying. So, I asked her if I could speak with her manager, and she huffed and called for her manager to come over to help me out. That was the biggest mistake that I could have made, asking for the manager who actually turned out to be even more rude than the cashier.
The cashier told me, "Ma'am if you want me to check you out, then I need you to give me your buggy." So, I pushed it around to her and she reached out and just yanked it to her. I was like, "Are you kidding me?!" This experience is totally insane, I was perfectly happy and fine until, I reached the cashier and asked about getting help to find a couple of things I was previously looking for and wanted to purchase and then this turned in guerrilla warfare or something. By this time the manager was asking what I needed and I was trying to explain to her that I had asked about getting some help to find a couple of things I needed and that, in my opinion, it felt as if the cashier was using the excuse that they were short handed with only her and her manager there as an actual excuse to not help me or get someone else to help me find the items that I was interested in buying.
The manager looked at me and told me in a very firm and authoritative way that the cashier was right in what she was telling me and that they are allowed to tell their customer's that. I explained to her that I've been in customer service for a long time and many of my managers had suggested that we not tell that to an already aggravated customer, as it tends to frustrate them more. Instead it was suggest that we say something along the lines of, "I'm sorry for the inconvenience, but is there something that I can personally do to help you." It sort of helps to put out the fire in a manner of speaking and helps to diffuse the situation.
This manager did no such thing, she proceeded to walk away from me when I was speaking, she came back with one of the items that I had asked for help finding and then I decided after I had been spoken to so rude that I wanted no part in the items any longer, that I just wanted to pay and get out of that store so that I could move on with my day. She got huffy with me about it when I said as much to her and then I asked her for the store manager, she told me he wouldn't be in until the next day and that I could come back then and speak with him if I wanted. I asked if there was a phone number I could call for customer service, she told me there was one on the bottom of the receipt, she demanded to know my age, and then yelled at me that I was acting like a two year old and implied that I was walking all over her and I should be ashamed of myself.
I asked if she could call him and she told me he wouldn't want to deal with this, it was his day off and it was something she could handle. Obviously it wasn't, because the way that she was speaking to me was senseless and was only making the situation worse. She then stormed off and came back out with her cell phone, acting as if she was calling someone. I didn't stay to find out who she was calling, I was just fed up and I left. I will be letting everyone know all over social media what happened and letting them know that if this could happen to me, then it could happen to anyone else who frequent's this chain of stores. They have the rudest individuals working for them, they are not there to take care of the customer's, they don't care if you need help or not. They are only there for a paycheck. That's incredibly sad, that this is a place of business that allows their staff to speak so ill to their customers.
** was the female employee that checked me out. She was rude and very cold to me. She threw my groceries into the basket. She threw glass on glass. She communicated that Aldi was closed and would reopen the next morning by walking down the aisles shouting. I asked permission to check out and that upset her. No one informed customers that the store would be closing and to please come to the front to check out. I had spent over an hour shopping and had close to two hundred dollars in purchases. After her consistent rudeness and throwing my things in the basket, when she told me how much my purchase was, I was so upset, I walked out without purchasing any of it.
This was my first experience at an Aldi and I am so happy I have never contributed one cent to their profits! I have no intention of ever setting foot in one of their stores again. I was informed she was the manager and there was no one else to complain to. I asked for her district managers name and she said she didn't know it but thought maybe his first name was **. This store is located at 11709 W Airport Blvd. Meadows Place, TX. This is just between Sugarland and Stafford, TX. I don't think I have ever dealt with another human being that had such a dark negative energy.
I bought 4 gift cards totaling $400 ($100 each) for my elderly mother. One of the gift cards was not properly activated by the cashier. I have repeatedly called & emailed Aldi Corporate. Gave all pertinent information (dates, receipt numbers, etc). They REFUSE to return my call & continue to send vague unhelpful emails that don’t address the problem. I guess the old adage is true: You get what you pay for, and with Aldi’s, all I got was the runaround. LOSERS in EVERY capacity. You should be ashamed of yourselves. DISGUSTING BEHAVIOR.
There are a lot of grocery stores in my area, and they all compete with each other. I can buy any other store brand’s food, and for the most part it rounds out to be the same cost, sometimes cheaper, than Aldi. Aldi’s quality is terrible. The apples are flavorless, the shredded cheese tastes like cheap powdered flavored cheddar etc. The cream of mushroom soup tastes like cardboard. I’d rather spend a little more and have better quality. I think people just assume it’s cheaper, and it’s not!!! You get what you pay for.
For starters there were no hand baskets in the store. Then while shopping at the Aldi in Pasadena, Md I go to take a picture and the employee says rudely and loudly I’m not allowed to take photographs in the store. After her and the “manager” watch me like I’m stealing or committing some heinous crime I walk over and ask is it in the policy. They say it is so I ask to see it in writing and her reply was , "I’ll see if I can find it on the computer." Meanwhile the rude associate is snarking and laughing every time she walks by me. It was very embarrassing. After about 15 min she finally comes back and says she called the general manager and he said it was the policy. I call corporate and she says it’s the policy also but no one can show me this policy in WRITING or where it’s disclosed at in the store or anywhere for that matter. I can’t even find anything online remotely close to that. That’s absurd. How can you have a policy but it’s not written down???
No environmental responsibility. Aldi‘s sends out paper advertisements through the mail every week. They have their flyers online. They have posters of their sales in store. They also have paper flyers going out the door. This is totally redundant and is a litter nightmare. We have a watershed next to the West Des Moines store and I pick up bags and other garbage from this store every week. Most of the garbage are these flyers. I talked to the manager, and his response was “thank you for understanding,” I don’t understand this complete lack of neighborliness and this total disregard for water safety in a place where water safety is already on the brink! IRRESPONSIBLE!
Carlie was our cashier. She really got upset because I had to put a few items back. She said, "Well if you added up your groceries when you were putting in your cart you would know how much you're spending." Store was dirty. The eggs section was dirty with broken eggs and dirty cartons. Also, various litter around the store. We will not return to Aldi's. The prices are just a few cents cheaper than any other grocery store close by.
I have been shopping at Aldi for over 20 years and have been very satisfied up until the last year. The availability of several products has diminished sharply, some items have not been available for months, employees constantly cite supplier problems. I emailed customer service and a district manager called me. He confirmed the supplier problem, that excuse is getting very old. A company as big and influential as Aldi should be able to resolve supplier problems much more quickly. On the other hand, they seem to have an unending supply of toys, electronics, clothes and seasonal items. They have begun to think they are a department store instead of a food store. All stores in the southeastern Penna area where I am have this same problem, I have tried several.
Aldi's is awesome. I moved to Tampa Florida 15 months ago from and it's my go to store. It's less expensive than other supermarkets and the employees are knowledgeable and helpful. Today they had their grand reopening after redoing their store. They gave out gift cards for the first 100 people and I was lucky enough to get a $100 card so the card will last me three visits. They also gave me $5.00 coupons for every week of January.
AGE DISCRIMINATION. Don’t bother applying for any position if you’re over 35-40 years old. If you see any older employees, it’s because they’ve been there since they were young. I have more than enough experience, went through multiple visits/interviews, only to receive “thanks but no thanks” letter dated the day after my 4th interview. During my last interview I was asked 4 times if I was sure I could do the job. I WOULDN’T be there if I didn’t think I could do the job. I’m in great shape, no disabilities and could probably do circles around most of their current employees, their loss!
Don't buy gift cards from Aldi. We bought 4 of the $25 gift cards which they activated and then VOIDED ALL FOUR. We didn't realize this until family members we'd gifted them to tried to use them! Now Aldi refuses to help and are very rude even though it was their fault! The vendor can't help us because it was Aldi's screw up. Merry Christmas, now we're out $100.
Aldi is a fantastic grocery store. Aldi has a wide range of affordable products. I absolutely love their dairy products, fresh organic produce, and their range of meats to choose from. They also have a wide variety of gourmet cheeses that you would pay double for at other stores. Their ice cream and desserts are also amazing. Aldi never disappoints.
I have been a huge Aldi fan for years now both in Ireland and now here. Their fresh produce is incredibly fresh with huge variety. They stock a lot of organic products as well. Their fish is very fresh and tasty. I can't say enough about this store. It does take time to get used to the layout and there are some items it does not stock but outside of that I would highly recommend this store to everybody.
I bought the Millville Instant Oatmeal from Aldi, the variety pack. I was going to make some for my girls this morning and when I opened the pack an infestation of little bugs started run out...Disgusting! Because I was caught off guard I dropped the package and they began to take off all over my kitchen. I'm beyond pissed off and will never buy another item at Aldi again...
Everything I have ever purchased from this store (non food items) has broken or malfunctioned. Every. Single. Thing. If it has a plug and sits on the shelf at Aldi...do not buy it. If it costs more than a few bucks and totes a wonderful warranty avoid. The warranty is misleading. Save your receipts. Prepare for fruit flies from the produce and check the produce very well before purchasing. Oftentime (and I'm talking about several years of shopping at this store) the produce mold can be smelled before you even reach it. Beware. Also many things can be found cheaper elsewhere.
I really used to like the Aldi in my neighborhood in Philadelphia. The staff are absolutely great and friendly. Could not ask for better hardworking employees and well informed. I find it so disturbing that mostly ALL of the PRICES have gone up so DRASTICALLY some by over 100%! So ridiculous. My friends, family and I have all noticed this within the last month. It is like they came in to our neighborhood with such great prices and now they have pulled the wool over our eyes!. We have found it much cheaper and with more variety to go back to SHOPRITE and/or Walmart. The selection is WAY better and the prices are sometimes WAY better! Wake up ALDI if you want customer loyalty?
Shopping at Aldi just got more expensive when buying anything in containers i.e. canned and bottled drinks etc. They have increased their 12 packs of cola by $2.00 after the drinks for change was announced. With Containers for Change giving a rebate of 10 cents per can a blatant 40% price increase.
Love shopping at Aldi until it's time to check out. Cashiers throw the food in the cart not considering that they are putting meats on bread and milk on eggs and throwing glass bottle in the cart. I really like their produce and their organic options but what good is it if it's damaged or destroyed before I put it in my car!!! I visited at least 4 different ones and spend at least $200 per week for the past 3 years and this happens every time. I've asked them multiple times to slow down but every time there is attitude. I don't appreciate it!!!
The produce at these stores is inferior to all other stores in my town. This would include Warehouse Market, Reasor's, Walmart. That are the big 3. I went looking for Green Leaf lettuce yesterday and found the lettuce to be wilted with brown edges inside almost every bag. In addition, the size of the head was half the size of other stores and was 1.99. I went to Warehouse Market, purchased a large head for 1.79 and it was fresh. This is but one example. I have found Green Russet potatoes, nasty tasting cherry tomatoes, small red onions, my list could go on. Other items bought at these store are fine for the most part but not the produce.
Terrible maraschino cherries, I had a jar in my pantry from last year, I opened and used them for a pineapple upside down cake. I decided I needed more cherries, so I opened the newly purchased jars of maraschino cherries and they are horrible. They should not be allowed to call them maraschino cherries. Very bland tasting, not sweet like maraschino cherries are. They also had hardly any color to them. Part of the new formula was to remove the dye. I understand wanting to healthy and organic etc. But come on can't use those terrible cherries in most Christmas cookies and cakes etc. Shame on Aldi. This past year have not been all good changes. If it isn't broke don't fix it. Don't get me wrong. It's nice they added organic and gluten free. But don't make us use crap new formula maraschino cherries. Or at least don't call them maraschino cherries anymore, because they aren't.
Customer service don't exist. Misleading signs in store clearly breaching the trading standards and staff would gather around to bully. If you want to raise a complaint they won't listen and complaint procedure don't exist. They would tell you to go somewhere else if you don't like the policies. (Crap policies. They mislead the customers.) Avoid Avoid Avoid these bullies.
I shopped at an ALDI store about 13 years ago and really disliked it and never went back. So a couple of weeks ago I decided I was going to our new ALDI store here locally and I absolutely love it. I am so pleased and love the products and cleanliness. ALDI USA you have came a long way!
The Wine Advent Calendar sold out in minutes due to a low amount of the product. There was a lot of advertising done but the company only stocked a very small limited amount to each store. As a result only a few lucky “people” were able to purchase the item. By the end of the day, quite a few of these “people“ put this $80 item up for auction on eBay for as much as $400 plus $50 shipping. Awful! Since Christmas is such a big deal & buying for the “season” starts in October, this company should have realized this would be a very popular item and have had gotten a much larger stock. But this isn’t the first BAD experience I’ve had at ALDI. Plus they charge to use the shopping carts. I will think twice about ever going to shop at ALDI. Horrible place!
Went to Aldi after reading ad that stated ground beef $1.79. Below it in small letters was the line "Not available at all locations." We went to the Port Richey store and it was $2.19. We walked out without buying anything and I told Aldi, on Facebook, about it. We then went to a newly opened store. Same ad. Same price. Same disclaimer. We then checked more stores in Pasco County and Pinellas County, in Florida. Also NOT AVAILABLE. This is just a new version of the old 'Bait and Switch'. I guess they think we'll just go ahead and buy it and our other items as well. Well WE WON'T. If it's NOT available then tell us WHERE it is available. We have to drive past a number of other stores to get there. Why waste our gas?
We were so excited to check out this new store in Punta Gorda, Florida. What a waste of time. Our first time in this store turned out to be a nightmare and I will not return to shop again. Walmart won't be losing this customer to Aldi's. The appearance of the store was quite nice and neat upon arriving! But that's about the only thing I can say good about the trip. Most newly open stores are always neat and organized when first opening. I'm a very methodical shopper and spent much time choosing my groceries filling my cart with groceries and wine. Wasted my whole morning.
Got up to the check out, cashier rang up my groceries and then proceeded to take my wine bottles out of my wine bag and put them aside. He said he needed ID. Well my husband pulled out his wallet and ID to pay for all and the cashier refused to sell us the wine. His reason? I did not have my ID. I don't carry my purse in stores because of all the theft that goes on in stores. Mind you I am 57 years old and my hubby is older than me. My grandson is 23 years old and could have gone in to buy the wine for me. Nope he just flat out refused to sell my husband the wine because he was with me.
At first we laughed. Thought he was joking. I mean come on... I think I look good for my age but that teenage look left me in my mid 30's. Just ridiculous. Needless to say we decided to take our groceries out of the bags and let them put the items back on the shelves. Even told them to keep their quarter but thanks for the free reusable bag, I can fit quite a bit in it at Walmart and I left my $5.00 Aldi coupon on a Walmart shelf.
ALDI Company Information
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- United States