Albertsons
Overall Satisfaction Rating
1.71/5
  • 5 stars
    5
  • 4 stars
    1
  • 3 stars
    4
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    5
  • 1 star
    36
Based on 51 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Albertsons

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Last updated: Nov. 23, 2017

71 Albertsons Consumer Reviews and Complaints

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Verified Reviewer
Original review: Nov. 23, 2017

Albertsons Supermarket ran and sent out a large full color ad in the mail advertising Ribeye Roast, bone in, $4.77 a pound. Offer good through November 23rd. Great prime rib for Thanksgiving! Wrong, Albertsons ran out on November 22nd. The butcher told me to get a rain check. When I checked out with my other items, the cashier told me that there were no rain checks and that the ad said, "while supplies last." Come on Albertsons, you run out of your biggest Thanksgiving special the day before the holiday? That's so deflating. Clearly very poor planning at the least or just plain bait and switch. The clerk wasn't even nice about it. I went home and looked at the ad. It only says supplies last regarding Signature Farm Turkey. I guess I'll just go to Costco next year.

Verified Reviewer
Original review: Nov. 15, 2017

Portable MP3 Music Player Mini Media Music Player Fashion 216GB Mp3 Player on sale that is sold by Albertsons Inc is very cheaply made, they are con artists. You need to stop selling their stuff on your site and in stores asap! I ordered this item. They took my money. Then canceled my order for no reason after they got my money!

When I asked them to give my money back seeing as they canceled my order for no reason they lied to me and said that they don't know what I'm talking about and they didn't take my money! Yet my bank account says a totally different story! I will sue this company and Walmart for stealing money and advertising a product as being something it's not! Walmart should actually read reviews so they know to stop selling things from certain companies!

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Verified Reviewer
Original review: Nov. 5, 2017

I really appreciate Albertsons having organic foods as well as traditionally produced choices. The prices are great for us on fixed incomes. I also appreciate the "club" prices along with the gas points.

Verified Reviewer
Original review: Nov. 3, 2017

Sale prices are usually very good, however they rarely manage to keep sale items in stock. Fresh foods are lacking in quality but employees are usually very friendly.

Verified Reviewer
Original review: Oct. 29, 2017

I like shopping at Albertsons. The only issue I have is that the sales items a lot of times are out of stock within a few days. Items go on sale Wednesday and I buy groceries on Friday and more often than not many of the sales items are out of stock by then. Need to do better about ordering for their weekly sales.

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Verified Reviewer
Original review: Oct. 28, 2017

I like the multiple checkouts for less than 15 items, plus opening new checkouts if more than 3 in line, although that is not always adhered!!! Quality of produce is usually good.

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Verified Reviewer
Original review: Oct. 27, 2017

I like Albertsons for their meat, dairy, and produce selections; however, I often have to go down the street to Walmart because of Albertsons' outrageously high prices. I keep a close eye on their weekly ads in order to find good values. One thing I find frustrating, because I live alone, is that their sale items often require multiple purchase of five to eight items in order to get the sale price. This isn't good for me because I neither need, nor am able to store those quantities in my home.

Verified Reviewer
Original review: Oct. 26, 2017

I've gotten spoiled food, not the brands I want. I would like to have Safeway back in Albuquerque. I asked Albertsons where they're fish came from and they said China. I worked for Shop Rite (Piggly Wiggly) back in the day and USDA had an office in our office and they were out inspecting the quality of meat & fresh foods all day. I wish we still had them.

Verified Reviewer
Original review: Oct. 25, 2017

Perishable items - including milk, cottage cheese, yogurt, kefir, eggs, + juice in the carton - are almost always expired including up to 3 months past the expiration date. The stench of rotten seafood at the back of the store reaches the front of the store upon entering. Overpriced fruits + vegetables are often in very poor + rotten condition. Non sale items are terribly overpriced. We buy our perishable food items + produce at either Vons (only on sale, though, due to the high regular prices) or Food Maxx. We also occasionally buy 1 of about 4 specific items at Smart + Final. We make special purchases - often of low priced organic foods - at Costco.

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Verified Reviewer
Original review: Aug. 5, 2017

I received an email stating I would receive $10 off a purchase of $50. When I purchased $57 in grocery I was told I could not get the discount. I was told to call customer service. After calling three times put on hold by a computer for five minutes and hung up on each time. I will not open their email offers and remove their app.

Verified Reviewer
Original review: July 28, 2017

I was first very disappointed to see that the Albertsons near my home removed their self checkout. I then was very irritated to wait in long checkout lines for 1-5 items every time I go to Alberstons. Either the store is understaffed for their 3's a Crowd program that they heavily advertise or the staffers do not pay attention to the amount of people waiting at check out. I thought we lived in a technology advanced era so why remove the self checkout??? Until then, I will be avoiding Alberstons for peace of mind.

Verified Reviewer
Original review: July 14, 2017

Last night was the 3rd time in the last few months that I was overcharged for an item at the Albertsons in Escondido, CA. The item scans different than the advertised price. I bought fruit a few months ago and I was charged double the price per lbs than advertised, another time pickles advertised on sale and I was charged full price and last night Ferrero Rocher candy advertised $3.99 and I was charged full price.

Verified Reviewer
Original review: April 13, 2017

My mom bought both some of the deep fried chicken and the boneless wings that have spicy sauce on them from the deli, and when we all sat down to eat the first impression I had was an overwhelming odor and taste of Ammonia. I spit mine out immediately and refused to eat another bite. The rest followed. This is not the first time I've gotten bad chicken from Safeway (before Albertsons took them over), but this will be the last. After some reading I see some things that disgust me beyond belief. It seems that ammonia is not an uncommon complaint, however it is a nasty issue which should steer everyone away from eating it. DO NOT EAT SAFEWAY/ ALBERTSONS FRIED CHICKEN OR YOU MAY GET SICK!

Thankfully it was so disgusting that I sensed it immediately and didn't swallow any. Like I said, I will NEVER patronize this establishment again. This has ruined my night after working all day long and now I have no appetite at all. I'm extremely aggravated with the lack of quality from this store. It was slightly better before Albertsons got their grubby corporate mittens on it, but even still, their deli food is well below any decent food service standard. These employees and managers should be forced to eat this garbage before putting it on the shelf. They should be forced to eat that which just ruined my entire night! This chicken is going back to the store and we'll see if someone there would like to eat it. Signed, fully disgusted! If a picture of this chicken would do any good I'd post it, but it looks perfectly normal on the outside. Eat this Albertsons/Safeway garbage at your own risk!

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Verified Reviewer
Original review: April 6, 2017

It has taken me awhile to write this but am doing so now. I entered the store, picked up packaged cheese and proceeded to the checkout stand in the front of the store. The clerk (blond hair) unknown to me, stated the package was open and needed to be replaced. She stated she was sending the girl bag checker to replace the cheese. Clerk then began a speech about the bag check girl being her friend telling me I needed to take a good look at her. I was informed by the clerk all about friendship.

In the meantime another woman employee showed up and both of them went on and on about friendship and didn't I get it. I did not know any of these women. I was appalled. The bag check girl wore a baseball cap and kept her head down the entire time. The behavior of the staff was intimidating and frightening alluding to a very private issue I was going through at the time. My expectation is I enter a store, select items to purchase, purchase the items and leave the store. I do not expect employees to deliberately intimidate me for any reason. I am applying the reasonable expectations.

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Verified Reviewer
Original review: March 7, 2017

Checkout clerks never ever ring anything up correctly then demand you go to "customer service" which is non-service staffed by hideous Halloween witch, literally, **, filthy looking hag, Henderson, Nv. Biggest witch ever dealt with anywhere. Nasty, rude, filthy and takes 45 mins & harasses people that are forced to even be there because the clerks are too stupid to "scan" anything correctly. Do they ever even know what they sell or read their ads? No. This hag at the "customer service" never ever go to that store. 575 College Dr Henderson NV 89015 unless you are a masochist.

Verified Reviewer
Original review: Jan. 5, 2017

I go there over Wal-Mart. Meats are better, veggies and fruits are fresher. People are much nicer. I recently had surgery and have mobility issues. They have carts to help. Was laughed at older Wal-Mart for asking for a cart!

Verified Reviewer
Original review: Dec. 29, 2016

I go there over Wal-Mart. Meats are better, veggies and fruits are fresher. People are much nicer. I recently had surgery and have mobility issues. They have carts to help. Was laughed at older Wal-Mart for asking for a cart!

Verified Reviewer
Original review: Nov. 7, 2016

Disabled people NOT WELCOME TO SHOP. Store director, ** at Albertsons located on 26521 Agoura Rd Calabasas, California, embarrassed my partner and I in front of a store full of people due to his lack of ADA knowledge. THE WORST.

Verified Reviewer
Original review: Aug. 23, 2016

Albertsons closed in May 2016 and since then it has turned into a parking lot for the homeless and drug dealing. There is a white truck with camper that has different people coming and going constantly, the police were there today and they wouldn't open the camper door. Albertsons needs to get that store reopened or with other businesses in there. So appalled by what I have to see every single day. Drug needles in the parking lot from what one guy who walked across the parking lot to get to another business. Enough already. This was a neighborhood that didn't need this and Albertsons did the unthinkable. Now it's a nightmare!!!

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Verified Reviewer
Original review: June 28, 2016

So we came into the Albertsons store on Trent and Argonne in Millwood, WA. We went to the bakery and we ordered a Batman cake for our son's birthday. The lady filled out the form in front of us while asking my son questions about what kind of cake he wanted. We also showed her the exact Batman cake we were talking about from their cake catalog. We did call a couple of times to make a couple changes to the cake because some things changed like more people were coming to the party and the day for the party got moved up.

So the day of the party my husband and so went to pick up the cake only to be told there was no record of us ordering a cake. My husband explained that we had called a couple times to make changes and maybe it got misplaced. The lady told my husband "no we don't have record of it at all. You must have ordered it at another store." Not the case at all. We know we ordered it from there because that is the only grocery store we go to and it was just a couple days before that that we ordered it.

The lady said she would make the cake for us right there on the spot which is good but she was going to make my husband pay for it after making him and our son late to his own birthday party. My husband told her he would not pay for it after they lost our order and then accused us of being stupid and not knowing where we ordered the cake. She did then give it to him for free. This was our first and only problem we have ever had with this store. Normally we love this Albertsons. They are so nice there and very helpful.

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Verified Buyer
Original review: May 26, 2016

I went to the Albertsons at 51 Ave and in Glendale AZ and the price are high too. Went to the meat area. They had some buy one get one free and some buy one get 3 free. Not a great deal. They jack the price up per lb and don't have enough meat out to get the deal. I got ripped off by them and the cashier ask me "did you want the other one?" Told her they don't have any more back there and she just finished ringing me up and didn't care if I got everything I should of to. And the deal on the chicken is a scam to 8 pcs of chicken. They give you 2 breast, 4 wings, and 2 legs, and don't give you any thigh. And the service is so bad. They have 5 people working there and 3 hidden in the back room doing nothing but talk to each other, make everyone wait until they're ready, and only have 2 cashier work to and no self-check out in there.

All I know is that why I stopped going stopping there--everything is very overpriced and the people who work there don't care what goes on and there's no help to you and me. So watch the meat sale and other sale. You have to buy 4-5 of them and sometimes even have to have an extra coupon to get a deal. I used to like the store but with the price being so high and the sale price are high then a lot more than some other stores are selling for. So watch yourself in that store and read the ad before you buy anything.

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Verified Reviewer
Original review: May 23, 2016

Disturbing and very serious issue, I found a live snail in salad greens I purchased from the La Mirada Albertsons. My kids had taken a bite or two before I noticed the snail on the stems that I had cut off. I called and notified the store, I'm very worried about the risks involved such as worm parasite infection that causes worms to infest the entire body, migrate to the eyes and even brain... In the worst cases it causes lasting damage to the central nervous system. I'm just terrified and don't know what to do.

Verified Reviewer
Original review: April 18, 2016

Albertsons, Henderson, NV is 1) rude, 2) nasty, 3) has terrible employees. You ask them where something is, they are either too busy blabbing w/ another employee about their break, or just walk away, can't be bothered. None of them have ever been able to say where anything is. This clerk named "Teri" needs to take a bath, blocks everything so customers can't even see it, and should be fired.

The clerks sit in the front by the doors smoking cigarettes. The shelves are a mess. Half the time there no milk or bread. Everything just about is $2 to $10 more than Walmart. Love looking at things that you can even get for $1 at Dollar Tree that are $10! Many of the food items they sell by dates have long passed. Pretty obvious they do that on purpose hoping you won't notice, or die. Bought hot dog buns that were 5 days dated passed, tried to return them they argue with you, so you just throw them away. Don't bother, just keep going to Walmart, which is like going to hell on earth, but at least you don't pay 10x more. Albertsons on Horizon Ridge/Stephanie has some of the worst employees ever encountered on this earth. Like they are on crack or meth. Couldn't be nastier.

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Verified Reviewer
Original review: March 23, 2016

While in Las Cruces NM I realized I had left my credit card in Socorro NM and did not have enough gas to get there nor enough cash to purchase enough gas. I stopped at store #913 and tried to use an ATM card but it didn't work. I explained my situation to Dominic **, the night courtesy clerk at that store, and he gave me $10.00 for gas so that I could get my credit card. I must emphasize that I was a complete stranger. I want to commend the young man for trusting a complete stranger (I have since paid him back) and, at least in one case, am impressed with the quality of their employees.

Verified Reviewer
Original review: March 17, 2016

I am not a frequent shopper of Albertsons, but went in today to get a cut of meat that is not sold at other stores. Getting help was useless! I went to the bathroom, BIG mistake. Wash basins DIRTY, 2 bathrooms NO TOILET PAPER. I went out to talk to customer service, nobody there! Ask someone who walked by and she called over to someone on the checkout. They ignored that request. Waited five minutes and asked again. Eventually someone came but was clearly totally disinterested. I did not know we had DIRTY grocery stores in Chandler. Clearly Albertsons has LOW standards. Most of the staff I saw wandering around looked as though they either hadn't slept for 3 days or were on something.

Verified Reviewer
Original review: March 15, 2016

Over this past weekend I shopped the Albertsons at 2750 Country Club Rd. in Lake Charles, LA and overheard a comment made by a courtesy clerk named **. A female customer was purchasing a feminine hygiene product and he was bagging at the register lane where she was checking out and when he saw what she was purchasing he stated that somebody's ** leaking. The female cashier looked stunned but kept quiet as did the customer.

On the following day I went, since I shop there almost daily, and wasn't surprised that his comment was a topic of discussion amongst the employees. I spoke with one who I see regularly, come to find out that the cashier waited until later in her shift to report it to the manager on duty at the time (**, who is the assistant G.M. manager) and used the excuse that because it wasn't reported right away there wasn't anything he could do about it.

I am sincerely disgusted with the management of this location. I have shopped there for some time and the gross discernment for such incidents is not uncommon from what I come to find out. The manager of the store only cares when a customer threatens to call corporate on them and then he just gives them money for their troubles. And when I drove by there yesterday evening ** was outside in the parking lot pushing a buggy and staring at his cell phone; so his reward for such a disgusting comment is a paycheck. Way to go Albertsons, that's the way you have a positive impact in the community! As for me I will make the drive to Kroger or Market Basket from now on.

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Verified Reviewer
Original review: March 6, 2016

Hello, my name is John and I frequent your store quite often for convenience and I must let you know the appalling incident I witnessed in your store this morning that will make me consider shopping at one of your competitors from now on. As I was passing your soap aisle I heard a man dressed in dark blue shirt /grey pants raising his voice at one of your stock boys saying to him, "Do you know why I'm mad!" in an aggressive tone gesturing in a threatful manner with his arms and leaning into the stock boy who was just standing there looking at this belligerent, rude man who then proceeded to yell at another stock boy who was a distance further down the aisle. I could not believe how these stock boys were being treated. I later found out that this rude man was your manager named Dusty - of this store.

I am a senior manager myself and I know for a fact that when employees are disrespected that brings morale and a company down and everyone suffers including the customers. This kind of senior behavior does not warrant the so-called positive ratings I hear and read about your store. I now see how your employees are treated and won't be surprised if they quit on you. I would if treated the same way. I once worked as a stocker for 2.5 yrs and I know that it is laborious and important to have the needed manpower to get things done in a timely manner. I remember when teamwork made a difference and management would step in when needed.

This manager stepped on and I'm sure embarrassed these 2 employees. Hell I sure would have been. I even think he made one of the employees cry from what I could tell. I sure did not expect to see something like this in your store. I truly believe this manager needs to have some sensitivity training of some sort and/or anger management counseling.

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Original review: March 6, 2016

I've had horrible experiences at the Albertsons located at 2727 N Power Rd, Mesa, AZ 85215. Once, my son and I saw a worker re-stocking the cooler with Jumbo Shrimp. He dropped a bunch of them on the floor and simply picked them up off of the floor and put them back in the cooler. Gross. I did tell a manager. On 4 or 5 occasions I watched workers walk right past items that fell off of the shelf and just let them lay on the ground without the decency to pick them up. Just recently, a shopping cart hit the side of my truck and I ask the worker collecting them if he saw where it came from. He said, "Nope." and turned around and walked away while the cart was still heading down the hill to who knows where.

I thought, if they don't care about their business then I don't care about their business. I did go in and complain but the manager seemed to not care. He had three cart boys sitting outside on their devices, carts all over the place and he really seemed to not care. I don't know who is running that outfit but it came across to me like a business in bankruptcy. Total apathy.

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Verified Reviewer
Original review: Feb. 25, 2016

I know that Safeway and Albertsons have merged. I never shopped Safeway except for paper goods and laundry/cleaning stuff. Never been happy with meat or produce there. Albertsons has been my grocery store for more than 5 years. I was happy with the quality of food. Since they have merged I am reminded why I don't shop Safeway. I liked the Albertsons store brands and I was happy with the meat and produce. Since the merge I've noticed a change in the meat and produce which seem to mimic Safeway brands. The meat is tough and dry no matter what cut. The produce is flavorless or tart. Mind you I have given this all a chance but am still unhappy, but I am sad to say Fry's here I come.

Original review: Feb. 21, 2016

While entering the Bellingham, WA Albertsons, I couldn't help but smell the foul odor that the store emitted. To top it off, some kid, under the directions of store manager, had cleaned the floor. However, the individual had used solid bleach. As a consequence of the strong odor (inc. bleach) I vowed to never enter that very store again.

Albertsons Company Information

Company Name:
Albertsons
Website:
www.albertsons.com