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I own a 2014 Polaris 6x6 Ranger side by side RV. The complaint I have concerns a VERY dangerous condition that Polaris is very much aware of and chooses to ignore. The park brake they have installed on these machines is absolutely a disgrace and needs to be addressed. Simply put---they don't work. I have spoken with several dealers about this and they all say the same thing, Polaris refuses to take any action to fix the problem. There is an aftermarket brake pad available, however it isn't worth the $100 I have paid twice to have installed. I have called Polaris and expressed my concerns, their answer was they take complaints from the dealers and correct them based upon dealer input. This isn't true as two different dealers gave me the Polaris number to complain to, and stated they were not able to get any satisfaction from the mfg and asked me to call and complain.
Well I have had enough. Anyone interested in joining me in a class action suit against Polaris over this safety issue, please join in before someone is injured or killed. This is total crap and any jury in the world will agree, there is no excuse in this day and age to put a vehicle forth without the means to stop it from moving forward or backward safely. This thing takes off down a hill with children inside or hurts someone there will be hell to pay. Everyone with a machine such as this has the same problem and it needs to be addressed properly.
Bought new 2017 RZR 1000 plus 5 yr extended warranty. Went over a hole in the trail. Weld broke on from arm and took out $1400 worth of front end parts. Polaris said it was operator error overloading of front suspension. All that from a dealer photograph of the broke part. Wouldn't even listen to a tech that was there when it happened. What good is their warranty? Very poor customer service, warranty is worth nothing. I'm looking into getting my $ back. Seems from all I've read they are not willing to stand behind anything. Soon as it's fixed it's gone. Never again will I buy one of their products.
I’ve been reading a lot of the reviews on here about Polaris and they are all terrible. First thing is first every ATV has problems. I’ve grown up around Honda, Yamaha, and Arctic Cat. And I can tell you they are all great. But they all have problems too. Yamaha kept having driveline issues, Arctic Cat always overheated, and two of my friends had Hondas lock up on the one was the motor and one was the trans. I currently own a old three wheeler and a 08 sportsman 500 ho. Both are amazing. Everything can be good to you and everything can be bad.
I have a 2015 Sportsman, and I started having electrical issues, it had 62 miles on it. I have taken it to two different dealers and they can't fix it. I have been trying to trade it in, but I can't get anything for it. Polaris will not stand behind it and help me trade it. I do have an extended warranty but they won't put new parts on it till they can verify that is the bad part. Not worth the problems. Stay away.
Polaris ATV 2013 - Ranger has plastic guard in front of aluminum radiator, ignition switch shot. Oil filter came off twice. The second time ruined machine. Why did the oil filter fall off? Faulty sealing rubber gasket Polaris says my fault. How can even an inexperienced kid can change one? So who is paying for a new engine? Not Polaris. Now it will be a 11k$ piece of scrap I can't afford to fix. I'm on a fixed income SSI only. Thanks Polaris for no help or consideration.
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I purchased a Scrambler 1000 in 2016. The first time I rode it. The gear lever got stuck in gear and wouldn't come out unless I turned off the machine. When I took it in. It was inside the first 6 months so the warranty covered it. As soon as I got it back. It did it again. And I had to return to the dealership again. This time Polaris replaced the entire part. Fast forward my unit now has 80 hours on it. And it started doing the same thing. Getting stuck in gear. And driving on its own. Took it in. Had it repaired. Contacted Polaris about it. And they refused to fix it since it was outside of 6 months. Ended up costing me $1200. I won't ever buy another Polaris. Even the dealership told me. If it wasn't for Polaris they wouldn't have a maintenance department. Let that sink in. DONT BUY POLARIS!!
My daughter and son were riding in my yard on the brand new Polaris 570 Sportsman I had purchased March of 2017 and the motor blew. When I took it in for warranty was told that it was fully submerge in water. I told them, “No. It was not. It only has 23 hours on it,” so I will be getting a lawyer and suing Polaris. If anyone else has had this told to them this is Polaris mo. They have the dealers make it look like your vehicle ingested water or mud so they do not have to fix it.
I recently purchased a 570 Sportsman, it only has 450 miles on it, it's already in the shop with a blown motor. Polaris claims water and dirt got into the motor, sounds like a faulty seal around the air filter casing. They refuse to honor the warranty, got a hold of the Attorney General for Pennsylvania filing a claim with the lemon law.
I purchased a 2015 RZR Polaris 170 youth model. So far since I purchased the machine it has had to be in three times for recalls. All three of which were DO NOT RIDE recalls. I have had to twice drive 120 mile round trip due to where I live in order to take the machine in for the recall repairs to be done. The dealership is amazing, but dealing directly with Polaris on any issue leaves much to be desired. I recently called them about getting some kind of compensation even in the form of the $250 voucher they have sent out to other people for similar issues. The response was that Polaris was not giving vouchers to those who bought youth models. Their excuse of course is that the parts were readily available.
First they told me that it was because it was not a "Do not ride" recall. When I gave them the VIN of my machine, of course they found it. Their tone soon changed to, "The parts are readily available and that is why we are not giving out vouchers." "Yes" "Yes" it is my fault for living a good distance away from a dealer, however, they should stand by their product, not just in the sense of replacing the parts that fail, but how about making the customer feel like they made a good investment in their company? I do not feel that way and I own two RZR's not to mention many in my family own RZR's as well.
The bottom line is, if you do not spend more than $10,000 with them you do not and will not matter in the customer satisfaction sense. They do not care about their product, they care about their bottom line. They gave out vouchers to their customers that bought 900 models, their top selling model. They sold and recalled over 130000 of these machines, so compared to 16800 units affected in the 170 category, it makes sense that even if the lost 16800 customers they would probably make it. Like I stated before it's a bottom line, and in this certain case I haven't lined their pockets enough to deserve the respect as a valued customer for $250. Which would actually only give me $50 that I didn't already spend on fuel and my time driving to drop the machine off. Needless to say, it is the straw that broke the camel's back. I would not and will not purchase another item from Polaris, nothing. I would much rather at this point ride a Honda.
Purchased a 2016 RZR 900 EPS back in June 2016. I took this vehicle for fun in different places where mud and sand were present. Due that fact, I was very anal about cleaning the pipes, air filters and air boxes to make sure the engine was well taking care. Oil changes and maintenance was followed even closer than stated in the manual.
After ONLY 865 miles the engine broke and one of the piston's bearings went lose and caused a mess in the engine. Due the treatment I gave to the engine, I am sure it was not due to water, mud or sand ingestion as they claimed when I assured them it was accurate to state that the oil pump caused the issue and then claimed a good faith warranty. Neither the POLARIS CSR or the dealership rep/mechanic supported me and actually told me the engine was "too clean" and seemed that somebody (me) cleaned before. I had nothing to hide (engine was out of warranty) but still POLARIS denied my "good faith" claim after assuring I was responsible for the damage.
POLARIS: You and I know you have had problems with your oil pumps and it’s not the first time it happens. Probably it was not the pump but I assure you it was not due any type of ingestion. It’s a shame you treat your customer like this. You lost me as a customer and everybody surrounding me will know this history. Good luck!
I bought a BRAND NEW Polaris Slingshot from Rocky Mountain ATV in Helper Utah in March 2017. It was brand new, off the show room floor and I paid cash. Since then, the Slingshot has literally been in the shop at AD Triple S in Ogden Utah for over 2 months. I have been able to put on 125 miles, of which 60 was driving it home from the dealership. It had a cracked oil pan which was on back order for over a month and they still cant figure out what is wrong with the stereo. I don't blame the dealership, I blame POLARIS. I have personally called the customer service line at Polaris and received nothing but HORRIBLE customer service. They do nothing! I will be filing a lemon law lawsuit shortly. Polaris use to be the Gold Star. Not anymore. I refuse to buy anything Polaris made.
I bought a 2015 Polaris razor. It was in the shop more than I got to ride it. They would not cover it under their so called warranty. Everything broke including battery went bad, bolts fell out, wheel fell off engine, light stayed on. They couldn't fix it. Time after time they tried to fix it then they said they wouldn't warranty it anymore even though it was still under warranty. Biggest piece of junk I ever bought. I bought a Honda. It's what you would expect from Honda. Great designed machine. I love it! You've been warned. Don't buy Polaris. It's junk!!!
Purchased a new 2015 Polaris Ranger 570 mid-size in August 2015. Used around the farm for light duty farm work and well-maintained. Driving down the driveway at about 30 mph and the piston rod went through the side of the block. The oil level is fine and no apparent reason for the failure. The short story is: Bartlesville Cycle Sports in Oklahoma said it will cost over $6000.00 to fix it. Polaris won't stand behind it. I now own a $10,000.00 paperweight. PLEASE shop around before you spend your hard earned money with this company. Polaris will NOT stand behind their products. This thing is less than 2 years old and has never been abused. Read the reviews...these people are not lying and it's a very expensive lesson to learn. I personally will have to suck it up, fix it, and then I'm selling it to the 1st fool that will get it off my property. I will never purchase another Polaris.
Just paid $10,000 for the Ranger 570. Took our first ride. Should have test drove it. The engine heat is so bad that I can't begin to stand riding in it on the passenger side. It holds 3 people and I think it will be terrible for the middle rider. How is it ok to sell something that creates such heat for the user? What is wrong with Polaris engineers that they think it's ok. Several Polaris have been recalled for heat but not this one. Definitely not happy with this pricey purchase.
Bought a new RZR 800 July 2014 with extended warranty good till July 2019. October 2016 took it in to dealer for dust ingestion visible on inside of intake tract 16hr 30 min and 233 miles on machine. Polaris denied warranty claim. June 19 2017 had machine back in dealer with 16hr 48 min on it 236 miles. Oil on dipstick was reading high and smelled of gas badly. Polaris denied any issue, blames me for not changing the oil. Yet the break in period is 25hr and I only have 16hr 48min on machine. Stay away! from Polaris they don't honor their warranty...
I bought a 2015 Ranger 570 EPS Full Size new in April 2015. With 2000 miles on it I just installed a new engine. I am selling the Ranger and buying a Honda. I liked the Ranger and promoted it - great utility and trail machine. Adequate power. I had a snow plow and it worked great. Because I failed to replace the air filter, the engine sucked in sand and dirt - destroying the engine. Admittedly my fault, however, with a plugged air filter I fully would have expected the engine to fail to run. Instead, per the Polaris mechanic, the engine simply sucked dirty air in around my filter. In my opinion a defect in the filter system.
With a lot of hassle, the dealer was able to get Polaris to give me a $660 credit. Not bad, but because they refused to acknowledge any responsibility and made the process difficult, I am not happy. The only other negatives - the machine is loud at anything above slow speeds, and the cab seems to suck in dust from every direction. I owned two Honda ATV's for 12-14 years, 4,000 miles and never had a problem, and might have once replaced the air filters. I am buying a Honda.
I bought a 2015 ranger full-size crew from the dealer in 2016. It was a demo, with 100 miles on it. I used it very little 'cause it was late in 2016 and cold, but did use it for 1 hr to pull kids around with tubes. Wasn't impressed with the power, but did ok, but when I checked the oil after putting it away, it was 1.5 quarts low. I was told to change it by the dealer. I reminded them that they just changed it when I got it, but did as told. It takes 45 miles and it's almost empty, it's out of warranty and needs a upper end rebuild. That I have to pay for, not buying another Polaris again... There have been more issues like not starting when below 20 degrees. And grease zerks not taking grease.
2016 Polaris Ranger 900 XP - First of all I do not work and never have for Polaris. I live in Mississippi. I was scared to buy Polaris because of all these crazy reviews but I know that Polaris is the most abused vehicle of all the UTVs made, you should not get mad at Polaris for making a great vehicle when you abuse it so badly. I have had two Polaris is so far and they both have been incredibly hard-working machines for me, but I do not drive my Polaris or any other vehicle through the middle of rivers or through the middle of the lakes full of water and expect them to function normally, we have rivers and lakes where I live but I have boats for that. When I get on my tractor or in my car or my truck I do not punch the accelerator all the way to the floor. I have been in the rain, in the mud and snow, gravel, sand, pool, hills with a trailer load, a post, build bridges and how many things. I don't have a problem with Polaris. They are good vehicles.
I got a recall letter for my 6 month old RZR 900 side by side for a possible faulty master cylinder. I called Polaris to see if they would pay to have it hauled to the dealer and back after the warranty work was done. All I got was the runaround. It's their mistake why should I have to waste my time for their mistake. Well needless to say that don't care about my time. Last Polaris I will ever own.
On May 26 I brought my 2016 Ranger High Lifter to the dealer for a check engine light with the code 520344. According to the dealer the engine ingested dust and needed to be rebuilt/replaced. They told me when I changed the air filter I didn't secure it properly allowing dust to get into the engine. This Ranger has 80 hours on it and the air filter was just looked at by another dealer. I really think the problem is that the snorkel is pointing towards the rear of the cab and when traveling down dirt roads it acts like a vacuum and sucks in dust, obviously the filter is not completely preventing dust from getting in the engine causing damage to the rings and cylinder. Bad design but regardless I'm paying $6500 for a new engine!! Also I have a extended service plan I paid $2000 for that won't cover this! Useless!! It's through Extreme Powersports.
I have a Ranger 570... new in 2014. Brackets failed and roof blew off. Polaris refuses to make it right so I have to pay for another roof. Now... Let's see how Polaris will ACT IN SMALL CLAIMS COURT. I will keep all posted here. WARNING DO NOT BUY POLARIS... GOOD UNTIL THERE IS A PROBLEM BUT THEN YOU ARE ON YOUR OWN.
My 2007 Ranger is flashing a service code 5461. Neither owner's manual or service manual address the service lite on the dash. (Yellow indicator with wrench superimposed.) I called Polaris. I am told by the rep that the factory is unable to tell me what the code means and I must trailer into a service facility where it will be connected to a diagnostic computer. Really?!! Am I to believe the factory does not know how it's ECM is factory hard coded? Hardly. Sorry Polaris... no credibility on that one. PS, my Ranger is a well-built machine, durable, weather-tight, tough little machine. Frame & assembly are SAE fasteners halleluja. Service manual is so far excellent, just no mention of the service light.
My fiance purchased a 2017 Polaris RZR 1000 4 Highlifter Edition for us on March 31, 2017. We already own a Polaris RZR 900 in which I switched the factory parts to Highlifter parts on it so we decided to pay the extra money on the 1000 with the belief that it already comes with the Highlifter parts. Throughout the entire buying experience, we were led to believe that the Polaris RZR we were purchasing was already upgraded with Highlifter parts. On our last riding trip we gently rolled the Polaris RZR 1000 over on to its side at a very slow speed while going through a mud hole. I then used the winch on our other RZR and gently pulled the Polaris RZR 1000 back over on to its wheels. Upon inspecting the Polaris RZR 1000 I found that the slow motion roll over had bent the lower A Arm on the front passenger side.
On the Monday morning after the riding trip, I contacted Highlifter knowing that they guarantee all of their parts. Upon speaking to the gentleman at Highlifter I was advised that none of the parts on our Highlifter Edition Polaris RZR are made by Highlifter. I was also informed that Highlifter only allows Polaris to use their design and Polaris makes the parts and then are permitted to label the machine as a Highlifter Edition. This being said I now know why the A Arm bent so easily due to it being made cheap by Polaris.
I will now be purchasing Highlifter brand A Arms to replace the cheap Polaris A Arms on the machine. I strongly feel that Polaris is using false advertisement when labeling these machines as a Highlifter Edition and not specifying that there are no actual Highlifter parts on the machine. Nor did the sales staff at the dealership where we purchased this machine at any point mention that the machine has no Highlifter parts. We will never again purchase a "Highlifter Edition" Polaris RZR nor would we of purchased this one had we known then that it does not contain any Highlifter parts. But unfortunately, we are stuck with it and paying for it so we will continue to replace any broken or bent parts with actual Highlifter parts.
Bought a 2016 Polaris 570 sportsman. I have ridden it a total of 4 times. I have 142 miles on it. Did not abuse or misuse it. Went riding and went through water puddle, it stopped moving. Had to wait 1 week to get it into shop. They first thought belt got wet and it turned out my clutch is rusted completely. I paid for a 2 yr warranty, was told this is not covered by warranty. Now I have to pay 1000.00 to have it fixed. Called Polaris they said that it sucked in mud and dirt, so it will not be covered. They show their atv's going through water. Their product does not work as it should. Going to get it fixed and then trade it. Don't want to take clutch apart every time I go riding and go through some shallow water or mud. Completely disappointed. Will never recommend Polaris to anyone. To me they are not willing to stand by product or warranty. Have read a lot of the reviews. I should have do that before buying it.
Save your hard earned money and buy a product that the manufacturer will stand behind. Read some of the reviews. After owning 4 Polaris machines through the years it is time to find a product that someone will stand behind. The Polaris Warranty is not worth the paper is printed on. Email customer support and they're not any help! It will be parked on my tow truck bed at a large off roading event here in a few weeks with lemons hanging from it and a huge sign for all to see off a Hwy on commercial property leading to the event. If I stop one person from buying a Polaris machine it's worth it!
I own a 2011 Polaris Sportsman 500 HO with over 2500 miles on it. I beat the crap out of it on the roads and trails and it's been a great ride... especially since I'm 285 lbs. I have rolled it 3 times and had to replace very little... (back rack 2 times... I feel it is inferior composition... a polypropylene composite that is not adequate for the impact it may receive)... However, the only other parts I replaced were a front A arm, 2 ball joints and a belt... all due to my aggressive riding. The few gripes I have are:
2. The access panels suck... they droop on the side and do not stay up. Additionally the plastic around the high beam unit warps... seen this from many owners.
3. The Xenon replacement bulbs claim to be 50% brighter... that is a lie! And I received one broken upon arrival. Fortunately, the seller replaced it without any questions.
So would I purchase another Polaris ATV? Perhaps... barring some changes...
I broke both rear CV joints by jumping and not letting off the gas (my bad nothing like dirt bikes). Polaris gave me a voucher to cover one axle. Next ride, the front gear box tanked. After review, they replace both front axles and gearbox. Haven't had it out yet but appreciate what Polaris has done. Thank you
I purchased a new Ranger 570 full size 2016 in Dec of 2015. When I got back to the ranch and drove into a pasture the brakes locked up and I had to walk home. Took to dealer and they found the master cylinder was not adjusted right and fixed it. I use this very easy and at slow speeds less than 10 mph on my ranch feeding and checking cattle, it is properly maintained and cared for. The short 6 month warranty had just ended and two CVC axles went out, costing me about 400.00 and my labor. Now it is about 1-1/2 years old and wheel bearings are going out. This piece of equipment gets worked on more than any piece of equipment on my ranch, and it is the newest. I will sell or trade in for a different brand. This is a disgrace!
Bought 2016 Polaris Sportsman 570 ATV, big piece of garbage. Mechanical metallic knocking noise coming from engine when heated up, dealer says it is the engine starter flywheel catching on engine gear after heating up, requires engine tear down and complete rebuild. Only 9 hrs and 40 miles, half put on by the dealer trying to duplicate the problem. Big piece of crap, should have stuck to Yamaha or Honda. Once this POS is repaired I'm trading it in on a more dependable brand name. Polaris is doing nothing for me while I have waited a month already on the dealer to duplicate the problem. Polaris customer service sucks, horrible service.
I own a Polaris Sportsman 800 and Sportsman 850 and a RzR 800. I brought my Sportsman 850 into Polaris of Palestine an authorized dealer by Polaris. They said they would be able to fix the 4-wheeler in 2 to 3 weeks. I brought it in on or about January 15th of 2017 with a 4-wheel drive problem. Along with the 4-wheel drive they called me with a few other issues, and quoted $1500.00 and still about 2 to 3 weeks. It is now March the 27th and I have been calling the dealership for over a week. I decided to drive to the dealership and found my 4-wheeler completed disassembled and only one man there loading up all the inventory for Polaris Ind. The dealership will be closed today according to the information I was given.
Now I have a completely disassemble 4-wheeler and missing parts that could not be found, so I called Polaris direct hoping to get some help. Now granted the 4-wheeler is a 2009 model, but I have invested lots of money with Polaris. I own a Polaris 800, a 850, and a RzR 800 and have spend tons of money making the vehicles the way I wanted them. Polaris said there was nothing they could do, but they sure knew how to send trucks there to pick up their inventory. The representative said he could work with me if I wanted to purchase a new one which was fine with me, but the 4 wheeler I now own that more than likely will never be put back together due to expenses of missing parts. I asked what he could do, maybe expecting Polaris to at least sell me one at dealers cost, but no, he insulted the heck out of me by offering a $1,000.00 off suggested retail.
How can a company that had sales of 5.7 billion dollars in 2015 treat one their loyal customers this way. I can walk into pretty much any dealership and get $1,000.00 off. This was so insulting after the money I have put in their pockets to make such an insulting offer knowing it was one of their authorized dealerships that did this to me. Polaris didn't hesitate to send truck after truck to this dealership to regain their merchandise but also didn't hesitate to outcast what use to be a loyal customer.
My wife and I were considering another 4-wheeler but I can assure all it will not be a Polaris. I have heard many complaints about Polaris lately not standing behind their warranties but most of the time I thought it was the dealerships that were messing with the people, but now I am convince it is POLARIS. I am an extremely dissatisfied POLARIS customer and will no longer support POLARIS in any fashion. I am right now in the process of moving and cannot furnish receipts, but when I was on the phone with Polaris they confirmed who I was and confirmed all my other purchases.
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