About Polaris ATVs
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I bought a Ranger 1000 brand new (2020) and a month later put over 500 dollars for a drive belt and an axle. Of course warranty wouldn't cover it because they said they are wearable parts. I understand that but a month after I bought it? At least back up your product. DO NOT BUY POLARIS. THEY DON'T EVEN HAVE YOUR BACK. COMPLETE JUNK.
I purchased a new 2020 Sportsman 450 on Aug 24, 2020 for my son and it has been an absolute nightmare. Has spent the last 4 months at the dealership under repair. Constant stalling, new wire harness, new clutch, belt, plugs, gas, and now they are rebuilding the engine? ATV has less than 500 easy miles and is the biggest piece of junk I have ever owned. Polaris Corporate Warranty department is a joke. Mitch has used and manipulated the Covid-19 crisis as an excuse to for selling me a Lemon. Today is Christmas Eve, I bought my son all new riding gear and he will be standing outside with nothing to ride. For 4 months they have been trying to fix this quad while we just sit here with nothing to ride. Here's advantage? Another joke...
Purchased a 2020 Polaris ranger 1000 highlighter on 3/3/2020 this year. Took the bike home and put it strait in the garage. Went out 3 days later to ride it and no start. Found it was missing tons of bolts winch didn’t work headlights were not plugged in etc. no big deal I fixed all these issues. Had the machine out 5 min and both front axels snapped as soon as I tried the 4x4. Had that fixed back at dealer. Got the machine back and again same issue axels broke as soon as 4x4 was engaged back to dealer. It had 2 hours on the bike and they said it also needs new wheel bearings. How is this it’s a brand new bike? Got it back had it for about 2 weeks and took it in for its first service at 20 hours. Also had recall fixed at same time cost me $250.
Left the dealer took the bike or next morning put 2 hours on the bike and motor locked up. Took back to dealer where bike sit for a month and a half before a new motor was installed. Got the bike back out 10 hours on new motor and back in the shop come to find out timing chain came apart and blew a hole in the crank case. Has been at the dealer for 2 months now parts on backorder. Called me on Friday said we rebuilt your motor but bike has more issues so we need to replace the complete motor again. Needless to say it’s still at dealer waiting for a new motor to come in. Bike has been in the shop for 5 of the 7 months I have owned it. No help from Polaris. They state you can trade it in but you will be upside down. Don’t deal with Polaris. Stay clear.
Updated on 08/05/2020: Is now 8 days later and they now tell me it could be 3-5 days or a couple of months. Called Polaris Customer Service, no help whatsoever. Brand new $15000 machine and have to use a wheelbarrow to clean up after this hurricane that just went through. Won't entertain a loaner or replacement vehicle. As soon as it's fixed, it's out of here. Was a manager for multi franchised car dealership for 21 years and know I deserve a lot better customer service. DO NOT BUY POLARIS!
Original review: Purchased 2020 Polaris Ranger 1000 Crew in April (3 months ago), currently have 50 miles on it and it simply died while riding (3-4 mph) around my back yard. Called dealership (Lejeune Motorsports, Jacksonville, NC), service department sent someone out immediately to retrieve the vehicle. Upon inspection, determined fuel pump had come apart and ceramic on spark plugs were cracked. They informed me that Polaris says has never happened before and am currently awaiting (3-5 days) for a new fuel pump to be received at dealership. Highly recommend Lejeune Motorsports, couldn't ask for better service, but have to question the reliability of this vehicle.
Purchase 01/2018. After a 45 min leisurely ride & 48 hours on engine my ATV motor exploded underneath me with metal and oil from engine hitting my legs. Not to mention how worse this could have been! After contacting Polaris with runaround after runaround they decided not to help me at all. After 3 months in their possession I had to call them for them to tell me that they would not replace or repair my ATV. I drove to pick up my pieces of 1000 and had to pay $500 to even get my own ATV back and did I mention in PIECES. I would never recommend in anyway for any to ever purchase a polaris product! They do not stand behind their product or their customers. They need to take lessons from SUBARU on customer service and product backing!
I bought a 2018 Polaris general from Ride Now in Surprise Az. It had 350 miles on it and I was told it was a demonstrator, I found out from DMV that it was registered in another person's name not the dealer, it now has 1300 miles and I have had nothing but problems. The first time I took out it had rained, the radiator is exposed from behind and allowed mud to get between the fan and radiator, guess what new radiator. Then the fuel pump went out. Now it sounds like a rear shock is gone, ($650. a piece) I have had four other atv's and side by sides, I'm 70 years old and not hard on them. I can't recommend Polaris to anyone.
I bought my RZR Turbo S 4 seater last May and within 4 months the paint on my trailing arms started fading away. Now is building some rust. I only have 260 miles on it???. I tried to open a case but they denied it. Don’t buy this crap brand, they don’t want to be responsible for anything. Nothing but scammers.
Bought a brand new 2019 Polaris Ranger XP900. Crap crap crap. 3 hrs out of its first service I blew the belt up 15km from my house in the snow middle of the night. Had to walk out. Came back with another Polaris Rzr tires towing me out his 4x4 blows up. Went to polaris today in Comox BC. They laughed when I asked if they'd give me a free belt to replace the faulty one that blew up.... so I bought two belts one to have as a spare. Complete Chinese **. Wish I bought a Can-Am. I'm going to bring down polaris if they don't compensate me
We bought our son a 10,000.00 Polaris Ace for Christmas. My husband took it for a spin. He came out of a turn not going fast at all. One of the front wheels bent inward and it flipped. We took it to the place of purchase for repair. They said the arm and frame were bent. Estimate of 5500.00 to fix it with 2 miles on it. Their general manager said they were built for abuse and we should not have that kind of damage. A month later still making payments, Polaris will not cover anything under warranty and the shop is seeing what they can do to get cost down for repair. We are planning on getting another ATV but it definitely will not be from Polaris.
I purchased this quad in October 2018 new. Since the very beginning I had issues starting it. Polaris just says it's the battery. Had the replaced and the next dealership just says that it is because it has one big cylinder. It wont turn over complete sometimes so you need to click the key back and forth a dozen times before it starts to turn.
The second issue is that the check engine light has been coming on for the last six months. Taking it to a dealership seems useless as they really don't seem like they want to work on them, just sell new ones. When the check engine light comes on it sputters which is dangerous if you're going up a hill. The electric power steering has been blowing fuses from day one. In one year I have gone through about 24 fuses. Each time you need to remove 4 screws to get to the fuses. Another issue is that the suspension is very soft compared to the competitors. I was going back wards on level ground, turned and hit the brake, not crazy speeds and plus it has a speed limiter in reverse so your really can't go fast unless you override that limiter. The quad turned on its side breaking my color bone and ribs. This Quad is total crap.
Polaris ATVs Company Information
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