Nike Reviews

They screw you over out of everything and it's absolutely ridiculous really because I spend thousands a week with them to not be appreciated as a customer or anything and just end up with all the returned garbage paying full price for everything. I wouldn't recommend them, I absolutely don't trust them, they're dishonest and everything else. Do the math for yourself in the pictures. It's sad how many people they probably actually trick like that also.

I phoned Nike and they said I have to provide photos of the fault and receipts in PDF-format and which was awkward in itself as one of the purchases had taken place in a physical store rather than online; and, when achieved, they would then have the trainers collected. I go about this, having to trot down to the local store as well as communicate with online staff (the two pairs were bought via both those means) and then after having gone to the trouble of emailing them, along with all the requested documents, their 'Nike Service' department responds by declining my case with the excuse that the fault is wear and tear, myself having explained in length on the phone that the photos were taken immediately after wearing them on that first occasion (the photos are date-stamped). So, they dismissed my claim with a mistruth.

This result is not actually surprising because I had tried to obtain some contracted work ages ago as a video-editor with their company, my producing undoubtedly blowing their standards out of the water, and they wouldn't give me the hours and I knew at the time this was because they didn't like being inferior in any way. Something of a 'funny' attitude. Their recent lie as to the design-fault of these trainers fits with a company that won't admit it is wrong or is second-best even when it sometimes is. Anyway, in short, the Nike Vision trainers are badly designed and I wouldn't advise buying them. (Please note that one of the pair were bought in store, as explained, and I have mislaid the till-receipt; hence, only one proof-of-purchase and corresponding order-number provided in this review)

The receipt shows the card was purchased on 12/12/24, but Nike’s own records claim it was used on 12/21/24 — before I even received it on 12/24/24. This clearly shows the problem is with Nike’s gift card security system, not with the customer. Nike still denies responsibility and only replaced the gift card as a “one-time courtesy” after I involved the BBB. That’s not a real resolution — it’s damage control. Their system allowed unauthorized use before the intended recipient ever had access, and rather than admit fault, they tried to shift blame onto me.

Buyer Beware: Nike gift cards are not secure. Even if you keep the card and PIN protected, you may find the balance gone before you ever get to use it. Nike denies responsibility and hides behind “courtesy replacements” instead of fixing their broken system. I strongly caution against buying Nike gift cards until these serious security flaws are addressed.

Original Review: I received a Nike gift card as a Christmas gift from my manager. She gave me the original receipt along with the card. The card and PIN have been in my possession since the day it was purchased, and the PIN cover was intact until I attempted to use it. When I tried to redeem the card for the first time in August 2025, it was declined due to a PIN error. After much time wasted trying to get through Nike customer service BOTS, I was able to talk to a human. I followed Nike Customer Service’s instructions — I submitted photos of the card and the receipt and even contacted the seller, who confirmed the purchase and amount. Nike then told me there were no funds on the card. I asked how that could happen without the PIN. Nike ultimately told me the funds could not be recovered and suggested filing a police report. BUT, there has been no theft or loss — this card has been securely stored since purchase.

This failure occurred within Nike’s own systems or in its retail partner activation process. This is not a case of “lost or stolen” value — It is a product defect. Nike, as the issuer, has an obligation to ensure that gift cards it sells and distributes through its partners are valid when first redeemed. To sell a gift card that is unusable and then refuse to honor or replace it is unfair and potentially deceptive. If you are not secure enough to prevent people from stealing gift card funds, you should not be selling them. Seems like this goes against the CARD Act which implies a responsibility on the part of the issuing company to honor the card. I proved I had the card in my possession and I had the receipt. Nike told me to go pound sand and contact law enforcement. Against who?