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Do not waste your money!! Their products are complete ** and the quality is horrible! $500 later and I still have a broken car that does not work for no apparent reason! Even after riding it a few times it started acting up! it’s very disappointing.
Saw this product and thought it would be a toy my kids could enjoy for years to come. $500 spent and now down the drain on the most poorly made piece of crap I've ever seen in my life. It was kept in an insulated shed and used maybe 7 times on grass before it just stopped working after having it 6 months. Customer service is nonexistent. They have so many issues and complaints, that they send pre-typed emails as responses expecting you to troubleshoot until your sad excuse of a warranty runs out.
Oh and the warranty, do not think for one second that when this thing stops working, they are going to help you. There is a diagnostic tool that they include with your UTV so that YOU can fix it. After YOU figure out why it might not work, they send you part after part until again, the warranty has elapsed. Communication with the company spans over weeks. Absolutely ridiculous. Heed the warnings as I wish I had. I read the bad reviews and thought - I'll give it a chance. Now here I am with a $500 piece of junk that doesn't work and a company that refuses to stand behind their product. Don't do it!
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I received my daughter's bike with a bad pedal, when I called to get a replacement they couldn't sent me the Hello Kitty ones that went to the bike I purchased but would send regular pedals and they would be here in 6-8 weeks 2+ months later I still hadn't received so I called back and they told me they didn't know when they would be shipped out. I will never again buy from the company or recommend.
This company is terrible. I called to have my very expensive unit taken care of. It’s not working of course as I’ve read in every other review of this company. The customer service manager told me to call a place to work on it, which they told me they hadn’t worked with the company due to lack of communication and terrible products. I am beyond appalled as they have not resolved the issue and are now drawing out a very long nightmare. My poor kid can’t enjoy his gift from Christmas.
Do not buy these bikes. I bought one for my wife and opened the box and both tires are so bent. They include a paper with the owners manual saying, "Do Not Return to Store, Call or Email Customer Service First." So I did and they got back to me in 2 weeks and told them what was wrong and then didn't hear from them for another month. They asked for receipt and serial number and video and said they would replace what was wrong, which I gave them, then 2 more weeks go by and somebody else writes to go on their site to register for the extended warranty. So they lied and dragged out the emails for so long so I didn't have a chance to return it to Walmart. NEVER AGAIN WILL I PURCHASE OR RECOMMEND THIS BIKE OR COMPANY TO ANYBODY, EVER! Worst customer service. They lie and their products are complete trash. I don't like leaving bad reviews but what they did was completely unacceptable.
My daughter received a brand new bike as a gift. Within months the wheels warped. Jumped through hoops just to get ahold of customer service only to be told it's not covered. They did not stand behind their products!!!!
I purchased this product for my 3 year old son at Christmas and it did not last through April. The Control Module burnt and I contacted Dynacraft and provided all the information needed and no response. I just need to know how to purchase a replacement since this part is not available except through Dynacraft. Still no response. Due to COVID-19 Dynacraft is unable to be contacted by phone; they are only reachable by e-mail and obviously its gonna take longer to get the part than the toy actually worked,
I purchased the Tony Hawk Dynacraft bike in August. It was delivered two weeks late. Upon arrival the hand grips were deformed, I jump through the hoops that their company requires to have the hand grips replaced. December 1st I received the replacement hand grips. The originals were red matching the bike. The replacements are clear. Something you would buy at Walmart. Service representative said there's nothing they can do about it. Very poor product. Very poor corporation. Do not buy from them.
Nobody ever answers the 800 phone line, they dont even man the CA office number that's listed. After about a week emailing back and forth I was asked if I had a multimeter as if I was a technician. There's no service center within reasonable distance unless you think an 8 hours drive is reasonable.
Do not ever buy anything made by Dynacraft. We bought my son a Home Depot battery ride on dump truck. Within a year the steering wheel broke off on 2 pieces. I called for parts. They tell me none are currently available. Could Take 1 to 3 month to come from China!!! Also it falls apart all the time to the point I have bolted many parts back on where their cheap rivets broke!
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