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I’d say that the balance bike itself is maybe a 3. It’s decent. Kinda cheap but that’s what you’ll probably pay. We’ll see how long the lifetime frame and fork do. One of the bolts they gave was the incorrect size. Fortunately, it was for a non-essential part (front wheel well). Now, in regards to customer support, I gave them a 2. The gal was friendly, and at least they answered the phone eventually. But when I told them the issue with the incorrect bolt, they told me to go to a local hardware store and get the part myself.
While, financially, it’s not a deal. Maybe will cost me $0.50 or so. It bothers me that they won’t even bother attempting to remedy the problem that was their mistake and their own fault. I mean, the part, postage and effort MAYBE would have cost them $3. Maybe they just see the fix so minute that they don’t care but I believe that is a terrible way to do business - making your customers fix your mistake. My guess is, if you buy something and it isn’t missing any parts, you’ll be fine. Otherwise, wish you better luck than me.
I bought a 6V ride on Unicorn for my 4 year old for Christmas. It never would charge or work. I called the day after Christmas and have been still, in February, getting the run around from them. Kellen is a joke in customer service. They refuse to replace the item and want me to take apart the motor and battery and try to fix it myself!!!
Purchased a 6 volt light up handlebars Jurassic world for my grandson for Christmas. Never use it. Won't charge. Called customer service. Representative was very rude/disrespectful. I wouldn't recommend this company to anyone.
After hours trying to get to a real person I finally received a phone call from Kelen Phone ** that claimed to be a customer service employee for Dynacraft. I told her the bike arrived and was for a child for Christmas and the item arrived missing parts. When I asked if she would have parts sent she said yes (in 7 to 10 Business Days). So that would leave me with one of their bikes that cannot be fully assembled prior to Christmas. She was sorry but "NOTHING SHE COULD DO". I will go and buy from a better manufacturer.
Purchased the Tundra model just before Christmas for my son. Before I set it up for Christmas for him I pulled it out of the box. Immediately it had damaged and minor scratches all over the plastic. Not sure how that happens but it’s a truck and my son would surely do the same in no time anyways. So I assembled it and let it charge for him overnight. On Christmas he drove it around and loved it. Worked well for about three months then it stopped charging. The lights in the front also stopped working. Not what you’d expect from a nearly 400 dollar toy.
Ended up fixing it myself with a bit of money. When you have no other option given how little Dynacraft will even try and help you. I’d stay far away unless you really do the research and don’t mind fixing any problems yourself when the time comes.
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We bought my daughter the Disney princess carriage in August 2017. The day she got it my niece tried to drive it over a giant rock and stripped out the gears on the rear driver side. We parked in the garage and forgot about it as she has other rides as well. I emailed Dynacraft in September 2018 and explained what happened. They asked for all of the information on the bottom of the carriage to make sure they had the right part. Although it was out of warranty because I had waited so long, they sent me the part I needed free of charge. This is one of the best customer service experiences I’ve had with any company.
I purchased a ride on for my granddaughter and when we put it together it didn’t work. Called and troubleshooted and they said the battery was a 1 1/2 old and they would send a new one. 4 calls and 3 months later the new battery came and it still don’t work. Now I am trying to just return it and that is becoming a hassle. Hopefully Walmart will be nice when I finally haul it back, wish me luck...
Trying to buy a battery for my daughter's pink princess carriage and customer service tells me that they cannot do that without all the information off the bottom of the unit which is in a storage facility and has been for a year because it never worked by the time spring rolled around after this was given to her as a Christmas present. After doing research found out that Dynacraft is the only one that has this size battery and you cannot get it online or any stores, it has to go through Dynacraft.
Then I proceeded to find out that you cannot buy the battery from them over the phone. They have to produce an email to send to you and then you have to send them a check or money order. This is ridiculous. Get with the times people. What year is this 1980! Hopefully people will see that this company is behind the times and are outdated or whatever and not buy from them. I will no longer buy from Dynacraft again.
I bought my 4 year old a pink Sapphire bike. The training wheel broke so after not being able to find one online I contacted Dynacraft. After a week of questions about the bike from them they send a new wheel. It was black! Her bike is pink and white. I told them that. So I contacted them again and said it looks ridiculous and was told they don't send out exact parts, just ones that will make it look good. Umm this looks ridiculous. Not happy with this company at all and will not be purchasing any more of their products. Her first bike was a Huffy and held up great. I'll stick with that.
I got a ride on Hello Kitty car for my daughter. It was new and in the box because she was small to ride the car. When we took the car out of box in a year the battery is not working. I tried to call manufacturing service they said I had to purchase the battery (even though I am under manufacturing warranty for batteries they only have 6 months) I called service plan I got from Walmart didn't work either so I am mad at them and their service and that no one can help me with that stupid car...
Ordered a BMW power wheels from them back on November 17th 2016. Took forever to start shipping and once it shipped it was sent to the wrong place delaying delivery even longer. It was supposed to be here December 2nd 2016. Kinda pisses me off when it was almost 200 bucks.
My niece proceeded to mount her 21 speed Dynacraft Alpine Eagle Mountain bike Model 8206-65TJD 01293015 and out of nowhere we hear a snap! I couldn't believe something like that could happen to an immobile bike. She just received this bike as a gift from Adoption RI for Christmas. She has only ridden it a few times. We live in the city and she and her sister only ride on the church plaza. Was there a recall on this bike or in the building of this bike?
Last week I called and spoke to ** in customer service. She immediately understood the problem and sent a new crank and bearings to solve the problem. The parts arrived yesterday and now bike is as good as new. We have two of their beach bicycles and they are perfect for our needs. ** was very customer service minded.
Girls 20" Dynacraft Magna Bicycle model#8106-80TJ - Brand new bike from Target, tire & tube problems from day one. Kept going flat, needing air & wouldn't stay inflated. The brakes didn't work properly because tires didn't fit on the rims correctly, they slipped off the rims so air came out. Brakes caused my granddaughter to fall off bike, & the chain cover busted off. Hard plastic not sturdy, (cracked) should have been rubber. There should be protective fenders on the tires also! Dynacraft was very nice and sent us new tires & rubber inner tubes. New tires now fit properly, but we need chain guard & tire covers (fenders) for safety. When the brakes didn't work, she was hurt on the chain & hard plastic cover. The cover is a great idea, but made with wrong materials! Overpriced at $99. We didn't know all these issues. She's happy with it now, although we're not sure she's Safe with the other issues I mentioned. I trusted Target & Dynacraft, it's a nice looking bike.
I bought the 29" Genesis bike on June 29, 2014 and have had nothing but problems with it. I thought it was a good bike. I use it to get back and forth to work every day and didn't have a problem for the first couple of weeks. Then the problems started. The crank started to loosen. I could not buy tubes or tires anywhere. No stores had them in stock. The big problem started the beginning of August. I take and check over the bike on a regular basis and I checked the back axle and found that it had a bend to it. So I took it to my local bike shop and they put a new axle in it but told me that the entire inside of the axle hub was eaten away. He informed me to call the company and tell them considering the bike was only a few months old at that point.
I called DYNACRAFT and they sent me out the new rim and axle without a problem. SO I get the new one and I took notice that the axle was bent right out of the box. Well by this point the next problem came up on the bike. The bearing on the inside of the crank were grinding. So I called them back and told them my problems with the axle being bent and the crank problems. They sent me out the parts without a problem. I took the crank apart when I got the new parts and found out that the old one had not been greased properly. I replaced the parts and greased them correctly and I have not had a problem with them since. But my big problem is that bent axle that they have sent me. I had to use the one they sent me because the one that was on the bike was bad. So I took and greased it up and put it all back together.
I called the company again on Sep 29 and they said they would send me out a brand new one that I should have within 3 days which I did not receive until October 7th. I open the box to find that it is bent. I at that point got pissed. I called the company and left a message to call me back. They returned my phone call and was unable to take the call at that point. So I returned the call to them and told them I am at the point that I feel that they should either send me a new bike or get my money back to me. I should not have this much problems with a bike that is less than 4 months old. I would never recommend this bike company to anyone.
For Christmas 2011 when my daughter turned six she got a Monster High Dynacraft bike from Santa. We purchased it preassembled. It was her first bike. It has been a terrible experience and brought all of us nothing but misery. She LOVED Monster High and was so thrilled. She went out to take her first ride and one of the training wheels came flying off. She balled. I was horrified. I said "wow Santa's elves didn't do a very good job I can fix it." When she took her second ride the both came off. She was convinced she wasn't ever going to ride a bike because fate was working against her. Upon further inspection the plastic wheel had worn though. That shouldn't happen.
Not knowing what to do I went and bought universal training wheels to put on. It was a nasty winter and as sometimes happen we got busy with work and school so it was awhile before she was ready to ride again. When she did it wobbled and I noticed the wheels weren't going on evenly. No matter what I tried I couldn't get it to work. She was heartbroken. I promised her I would take it to a bike shop (really shouldn't have needed to). We all got busy and here we are - technically according to the specks she can still ride it but it's a bit small. She's nine and only just getting around to learning to ride because her first bike was so poorly made. I taught her without the training wheels. She got to ride for about two hours over two days. We went again today for her sixth ride in three years and only two of those lasted longer than ten minutes.
Today within the first 20 minutes a pedal came clean off. I couldn't get it on without a wrench -so we had to go home. I got it on but not without scratching the bike up. Then I noticed the bolt holding the handle bars was loose. I wasn't able to tighten it back down - ended up taking them off to get a better look. It seems like the piece that holds it together is too short not how it was all together in the first place. I tried for hours and have aching hands - I couldn't get it to tighten back down and hold it all together. While messing with that the front wheel came clean off although nothing had been loosened. I put it back on but now I am not confident it will stay. And by the way the bike never had a kick stand.
It was looking to small for my daughter but seeing how it has only had two real rides (if that) I was hoping I could use it for my other daughter who is now 5 going on 6 (although I feared I would not be able to even think about training wheels on it). This is very disappointing and I am heartbroken my daughter has had such a lousy experience. She even mentioned that she should have known a bike from Santa wouldn't be good quality. Now she doubts Santa because Dynacraft makes lemons. At this point I need two new bikes and this one I purchased which should have brought a little girl so much joy was hardly used at all but is an absolute junker. One things for sure I'll have to make sure I don't purchase Dynacraft bikes.
I don't even know what to say other than I am deeply disappointed and frustrated over this product and I intend to tell other mom's not to mess with Dynacraft bikes if they want happy experiences. I can't believe I wasted three years trying to make this bike work. Furthermore after reading through other statements I am relieved my daughter didn't have a serious accident. Yikes! I have tried contacting Dynacraft with no luck.
Our daughter received a Pretty in Pink 20-inch NEXT bike for Christmas (2012). She rode the bike approximately 3 weeks. As she was riding, the right pedal flew off. Her momentum kept her going and her foot got caught in the chain of the bike. When I ran over to her (I saw the accident occur and it was horrible for a mother), she was lifting the bike off her ankle and there was blood streaming down her leg! She had a bad road rash on her knee. We originally thought she had the road rash on her foot but after taking her to urgent care that night to ensure her ankle wasn't broken (she could not apply any pressure), the doctor informed me that the "rash" on her foot was gashes from the chain!
When I called Dynacraft to file a report, the customer service rep offered to send me a new pedal! I was less than thrilled as was my husband. After investigating this accident, the crank shaft where the pedal is supposed to be does not have any threading to keep the pedal in place. We purchased this bike already assembled so we had no idea! After speaking with Dynacraft's 3rd party arbitration company, they sent someone out to inspect the bike in which we were told afterwards that he wasn't a bike expert but just an average guy to take pictures.
We were then told in an email that "everyone is sorry about (my daughter's name) accident and her injuries, but being sorry is not the same as being liable for the injuries and the physical evidence is very telling that someone did something to these pedals after the bike left the store." So now, my husband and I are being accused of sabotaging our daughter's bike on purpose!
Mind you, our daughter will not get on a bike, is still having to have her injuries wrapped because they have not healed. We have medical bills/first aid supplies and the pain and suffering our daughter has had to go through and all they will say is we did this to her. I'm appalled to say the least! I have the horrific pictures of her bloody injuries, but I will spare the general public from seeing these. I have sent them to the arbitration company who couldn't care less! I would not recommend a bike made by this manufacturer!
for christmas we purchased a bike for my son. the magna invader bmx at target.in march of this year was the frist time my son was able to ride the bike. the front brake bolt that runs through the neck broke off getting tangled in the wheel of the bike sending my 10 year old son over the handlebars...
My 14yr old son was riding the NEXT Ultra Shock bicycle and we believe the fork somehow comprimised the wheel in some way that made it come off and lodge in the sprocket of the pedal.This sent him head first over the handlebars of the bike.
He has suffered numerous injuries that include,several broken bones in his face. Cheek,nasal cavity,eyesocket,front base of the skull, and a small bone that protects the optic nerve.He required three stitches in his forehead above the left eye. He has second degreee burns on his face and shoulder from the pavement.This has required emergency services,numerous x-rays,CT scans, MRI's,six different specialists,four days in the hospital.
We have been sent to Dallas to an eye specialist and are currently waiting for results to determine whether he will require surgery to remove a bone from behind the eyeball. He has lost the use of the eyelid,the movement of the eyeball,and most of the sight. The doctor's cannot yet tell if he will regain sight or use of the eye and lid.
The financial damage is tremendous but the possible permanent damage to my beautiful son's face and eyesight far outways it. I am deeply angered and saddened that this event has occured and although it was an accident I now know that it could have been prevented. My whole family has fallen victim to a manufacturer's defect and my son will be permanently scarred and handicapped due this event.
My son was riding a NEXT mountain bike down a street with his friend aboard Marine Corps Base Camp Lejeune the night of September 15, 2007 when the front wheel frame failed catastrophically and sent him over the front of the bike onto the street.
The bike has never been off road and only ridden approximately 10 times. Upon inspection of the rear wheel, it also has hair line fractures. Faulty crafting in cast aluminum or inferrior quality metal used in contruction.
Crashed it and have the Hospital bills to prove it.
Have not ridden the MAGNA X12 since! I lost my job, couldn't walk for quite sometime & still owe the Hospital. I probably need a new knee and my ankle gives me problems often.
first my bike is a triax vbx3000 by dynacraft bikes within 1 month buying the bike my pedal fell off causing me to crash then a month after that the chain snaps causing me to crash again
I have recieved 3 Magna 26" Excitor bikes from Target since Dec. 11,2004. They have all had the same problem. The tires go flat when the bike is just sitting in my daughters room. Magna sent me a second set of tubes and liners last week and I went to repair the bike today. Once I removed I immediately realized what the problem was. The rims are made from a one piece extrusion and the seam is not finished. The only thing holding the rim together is the spokes. It seems to me that this is a manufacturing defect, a quality control
problem as well as a safety defect. I believe if you hit a surface at the point where the rim is seperated the rim could collapse and injure someone.
I have contacted Dynacraft and Target on several occassions and they continue to deny there is aproblem. I have had three bikes and all have had the same problems and I have seen several bikes in Target with the same problems. They have a problem and do not want to admit it exactly as they did in 2000. What do I do?
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