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Reviewed Aug. 31, 2023
I purchased a Schwinn IC4 fitness bike from Dicks in Wesley Chapel, Florida. Upon getting it home we found the box had a huge hole that was hidden from us during loading. It that may or may not have damaged the bike. The reason I say this is because after assembly, the bike was making loud scraping noises in the areas assembled by the factory (flywheel and drive train). The paperwork in the box says to not return to Dick's but rather, call Nautilus for service. What a mistake!! After nearly nearly a month, I finally got a repair person out to work on the bike.
Following the repair noises were still occurring. I reported my frustration, and after much discussion and an agent requiring me to send pictures of the problem area, they finally sent a new version of everything but the attachments (pedals, seat, handlebars). After the new bike was assembled, once again noises started happening in the drive train once again!!! I reported the problem on Dick's FB site, someone reached out, asked for my original proof of purchase, and then never responded again.
I called Nautilus, demanding a refund and they said they couldn't give me a refund because I did not buy it directly from them, and of course, it was outside of Dick's return timeframe!!! As it stands now, they are going to keep sending me new bikes until they send me one that actually works?!!! This is beyond ridiculous. Dick's has failed me, Nautilus has failed me, and I am beyond done with both of these companies. Beware of Dick's and know if there is a problem, they are not interested in backing up the products they sell.
Reviewed July 29, 2023
On June 15th placed an order for Ping Sigma II Tyne Stealth putter w/ adjustable grip as advertised on their site. Received a used putter 5 days later with stock grip, not adjustable. I had already traded in 3 of my putters leaving me with none. I was told to take the putter into local store then call Customer Service to order the correct and new putter only to receive the putter with stock grip. Got email reply that they will investigate further. Received email from Executive Customer Service stating a response within 7-14 work days. No response and none to my follow-up emails. Makes me wonder how the ECS personnel got a promotion. Nevertheless, all my future golf purchases will go elsewhere. It's a shame because I have received great service from the store personnel I have dealt with over the years.
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Reviewed July 2, 2023
Golf club messed up. I'm not doing any more leg work to return. Terrible service and customer service. Wish I had spent my 350 dollars somewhere else and maybe it would have been good. I have had multiple occasions of same issue.
Reviewed May 24, 2023
I received a promotional email from Dick's sporting goods about a backpack cooler and followed the guidelines to receive the product. Paid for this periodic to be shipped to me and will never receive it. Talked to Terri in customer service and was told that this was in fact a scam.
Reviewed May 18, 2023
I recently purchased sneakers on line. Dick's did not have my size available. I received my purchase in a timely manner. However, I purchased the sneakers as new. Someone wore the sneakers out and about. I am not happy. I returned the purchase. Beware and check your purchase.
Reviewed Feb. 6, 2023
If you are someone who dislikes companies sending you unsolicited junk email then I would suggest that you do not do business with them. Or if you do, do not give them any personal info other than swiping your credit card. I have gotten more junk unsolicited email from Dick's than ANY other company I have done business with. They ignore your requests to opt out of their email list. I put them in the same category as all spammers worldwide.
Reviewed Feb. 2, 2023
I purchased two pairs of boots and twice it seems as if someone had them on. The lace was untied as someone tried them on and it was tossed in the box. It feels like someone else had them. For a total price of 260 took one back and kept one because of the cold weather. There was no consideration toward packaging.
Reviewed Jan. 28, 2023
I had purchased an elliptical machine in November 2022. After numerous attempts and dozens of calls to Dick's, Select Express (their third party delivery and assembly contractors) and Dick's corporate customer service I still do not have my elliptical delivered. I had gotten no less than 6 calls to inform me of deliver and each time was canceled. Delivery person got covid...delivery person had vehicle trouble...delivery person got in an accident. In most cases they did not even call... The date had come and gone and no one showed up. It is January 28th, 2023. I was told by customer service that my issues have been "escalated" but still no call to reschedule.
I see what is happening here. Dick's has a contract with Select Express to deliver and assemble this equipment and they simply do not have anyone in Tallahassee that is available to do it. Instead of being honest about it they have been giving me the runaround for 3 months so that I get so frustrated that I end up canceling the order so they don't have to default on their contract with Dick's. The consumer is left angry and disappointed. I finally found a company in Tallahassee that will pick it up and assemble it for me for a cost that was $150 more than what Dick's was charging. At this point I am glad to pay it and chalk it up to making the mistake of buying something that needs delivery and assembly from Dick's. Don't make the mistake I did...check the reviews on Select Express Logistics and you will see what I mean.
Reviewed Jan. 9, 2023
Went in to Dick's Sporting Goods in the Southwest Plaza Shopping Center in Littleton, Co. to buy shoes for two grandchildren. The total price was over $100.00 so I asked if they offered Veteran's discounts. The clerk said her manager would not allow any vets. discounts. In fact she stated she was chewed out for doing it in the past. When I got home I checked the internet for discounts for Veterans at Dick's and found out there is no corporate rule on this. It is up to store managers. My assumption is this store manager does not care for or like Veterans. Well all I have to say is I will never shop at this store again and ask all Veterans to avoid this Dick's location.
Reviewed Dec. 31, 2022
Dick's touts itself as a one-stop shop. Not so, there is no hunting department at all and their camping supplies are minimal. One of my sub-contractors gave me a gift card as a thank you. I went in to buy ammo and some hunting gear, what a joke, there is none. I guess if you're into clothes and all other sports, this is your place, but if you're into serious backpacking, hunting or shooting, stick to Cabela's or Sportsman's Warehouse because you're not welcome here.
Dick's Sporting Goods Company Information
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- Dicks Sporting Goods
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