Dick's Sporting GoodsConsumerAffairs Unaccredited Brand
Well like another customer stated my account was arbitrarily closed for 2 NSF charges due to some accounting mistakes, really just bad timing. Nothing else. I have made so many purchases with my Dick's Sporting Goods card and after I was chased out of their Torrance store for their own shipping error I had a terrible taste in my mouth and just didn't want their business anymore. Both charges wouldn't even amount to 100.00. Plus they practice predatory lending...
After I spent around 2,000 with them over the short period of time I had the card they decided to close my account due to a return payment for 79$ which was retried and paid. They then closed my account by falsely stating that closing my account was due to one a return payment not the fact that I have not been using the card because if you don't have the Mastercard emblem you are not allowed to make online purchases. This is predatory lending because if I had known this was a clause in their card agreement right when I signed up I wouldn't have gotten the card period.
I was also sent a large order that was someone else's order with my own and had no receipt and wanted to return the clothing to the store and when I went to the Torrance, CA location to return the items no one could assist me. One of their floor managers was there and he accused me of theft, threw the clothes in my face and followed me out the store and threatened to call the police on me. Fabulous way to treat your customers. Glad they canceled it. Good riddance. You are an corporate embarrassment... Synchrony Bank needs to get slapped in the face with a nice class action suit for predatory lending as I have a Living Spaces card and they charged me $600.00 interest on my 600.00 balance.
DICK’S SPORTING GOODS – A pitiful online order, delivery and return system. What a nightmare! I am an experienced online shopper with a Master's Degree in Business, used to efficient, effective service from many online retailers such as Amazon. So I expected more of the same – but not from Dick’s who I tried once and will not use again! Poor delivery – poor return system – poor customer service department – poor accounting! And I am out $18.11!
Here’s What Happened: On March 16/2018, with the assistance of a salesperson from the Brownsville Texas Dick’s store, I placed an online order for a pair of golf shoes that they were out of stock in the store. He assured me that there would be no delivery charge, and that if they didn’t fit, I could return them without shipping charges. On March 26th, the shoes arrived three days AFTER the promised delivery date. I returned the shoes the next day because they did not fit, following the instructions in the package (I was surprised because they did not provide a return UPS sticker) and was charged $18.11 at our local UPS store!
As I was due to leave Texas the next day, I did not quibble over the charge but complained. (I have the receipt for the UPS charge.) I wrote an email to Customer service complaining about the UPS charge when shipping was supposed to be free. I got NO response. I have been awaiting a credit to my ISA account since then. It is now April 16th – one month after this process started and I still don’t have my money back for the shoes.
I called Dick’s customer service today. The agent I spoke with was very nice but could do nothing. She had no record of my email complaint. She didn’t know why the shoes were late. She didn’t know why they didn’t include a UPS return label in the box. She said I could have taken the shoes back to a Dick’s store, but the nearest Dick’s store is a 50-minute drive away (until the McAllen store opens). She said that my account had been credited on April 13th but that it would take three to five business days to clear. That means it could take up to April 20th, if the system is reliable, which I now doubt. I hope that the call “was recorded”.
So: 1. Dick's has had my money since March 26th. 2. The delivery was late. 3. It cost me an additional $18.11 and my time to return the shoes. 4. No-one at Customer Service responded to my email and they have no record of receiving it. 5. After all of this rotten experience, I am still waiting for my $151.54 credit to my VISA. I will not use Dick’s again. I will not recommend it to any of my friends or colleagues.
I'm writing to share a recent experience at the Augusta Mall location, in Augusta, Georgia; wherein, I and my companions, were verbally assaulted, by a sales associate. On Sunday, April 8, 2018, my companion, son, and his companion, arrive at Dick's Sporting Goods, Augusta Mall location. I inquired with the young lady behind the service desk/register, the location of the inversion tables. She did not necessarily answer but instead looked hesitantly at the other cashier when she bopped up, and explained that they have to use locks so we wouldn't be able to actually hang. I said, "Thank you, I understood," and asked again, where they were located. She finally pointed, and, off we went to look.
We arrive at the section where three inversion table models are displayed. My group is looking them over when a male sales associate, in a light purple shirt, comes out from the back, and asks if we need any help. I looked at him, and said, "We are definitely buying an inversion table. At the moment, we are deciding which model, so at this moment, I do not believe we need help but when we make our decision, just be around then so you can pull it, and we can get on out of here." He nodded his head, agreed with me, laughed, and said, "Let me know if you have any questions."
In hindsight, this where I should have asked, "Which models do you have in stock?" But, I didn't because, well, gosh darn, Dick's is a pretty major retail store. I honestly didn't think that stock would be an issue. And, at this point, begs the question, why didn't the sales associate actually do his job and go check which were in stock for the customer to purchase when the customer flat out told him exactly what they were looking for upon initial contact? To continue with the story, we spend ten, fifteen minutes discussing, and we decide we wanted the more expensive Teeter model, for $399 and change. We look around to locate the sales associate, he's nowhere to be found. We search, we ask, we ask, we search. At this point, no one is helping us.
Finally, he bops back around, I smile and tell him the model we've decided upon, joking that they've selected the most expensive. He walks over to it, looks at the tag, looks back at me and says, "Let me check to see if we have it in stock." I looked at him, and said okay. Admittedly, a bit irritated that he didn't take the time before to look what he had in stock, if there was a possibility of a stock issue. He takes leave, we wait, and wait. The sales associate comes back, and informs us that he doesn't have two of the three models in stock. TWO of the three models NOT in stock. I then ask my one and only, very reasonable question, "When will you have them in stock?" His answer was, "I don't know." And, said it, with a very lackadaisical, mocking, laughing tone in his voice. At that point, "I turned and said, "Well, you're useless." And, walked to the front of the store.
Having trained in customer service for over 30 years (Fortune 100), the one answer that is overwhelmingly unacceptable in any given sales opportunity, is the response, "I don't know." It is an absolutely inappropriate response. His response should have been, "Let me check", but it wasn't. For me, that sales associate had become useless. I was there to purchase an inversion table, and HE DIDN'T KNOW HOW TO HELP ME, was unable OR UNWILLING to answer my ONE question.
As I was walking out, I stopped at the register of the only associate that appeared to know anything, the same one that directed us to the inversion table display area, and explained to her what had just happened. The male sales associate literally CHASES me down, and starts yelling at me! Screaming at me, shouting over me and the other female sales associate, "I asked you if you had any questions. You should have asked me your questions when I asked you if you had any?" SCREAMING at me, physically posturing his body, raising his hands over his head YELLING, and conducting himself in a HIGHLY AGGRESSIVE AND UNCALLED FOR MANNER, "Have a blessed day." No less than a dozen times. Literally, shouting me down, my companions down, overtalking the poor little female sales associate.
He became UNGLUED, PHYSICALLY AND VERBALLY AGGRESSIVE with a female customer, and your other female employees. It was the worst display of misogynistic, religiosity driven behavior I've ever witnessed. So, this sales associates, instead of doing his job, treats a customer who has made it clear that they are buying, no actual sales skills needed, just the stock to actually purchase an item ends up getting chased out of the store by a screaming sales associate??? I called the store yesterday, Monday, April 9th, early morning, and did speak with a young man that identified himself as Corey. Considering how upset I was when I spoke with him, he handled himself quite well. He took my name and number, said he would conduct an investigation, get with his personnel director.
I explained to him, in no uncertain terms, that I feel that this male associate needs to be dismissed. He said he would get back to me, and believe he did, but I didn't answer. I've chosen to deal with this matter going forward, in written form. I also decided to not send this communication until today so that I could calm down, attempt to see the situation from all points of view, and I keep coming back to we were mistreated, BADLY, by your sales associate, and something needs to be done, so I will speak up, out, and against this sales associate.
I placed an order for cleats and a softball glove last Tuesday. At that time I was charged for the amount owed. Two days later I am again charged for one of the items that was shipped. Resulting in an overdraft in my checking account. I called Customer Service and before I could even speak to someone the voice message was already explaining that they authorize the card when the ordered is placed and they again charge it when the order is shipped. Nowhere on the website did I see that they would do this, only after the fact. I did not authorize them to charge my account twice, even though one is an "authorization". I was not happy so I was given a reference number and was told I would be getting an email in 24 hrs. This was Thursday, it is now Monday! I am beyond frustrated and disappointed in the customer service with Dick's and will no longer be shopping with this company.
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Purchased item online for in-store pick up. I was notified that because I didn’t pick up on time they canceled the order. I had no idea on the time limit. I was out of town traveling so I could not make it into store right away. I felt confident since I have my CC number I would at least have a week to pick up my product. I feel that I should have been notified that my order was going to canceled instead of receiving an email stating that my order is canceled. Rhonda or Ronda needs proper training when it comes to customer service. Dick’s has now lost a customer to Amazon.
I was in the Butler PA store October of 2017 looking at a crossbow when a store manager came up and said, "We are running a 25% back on your purchase when you sign up for a Dick's credit card." Seemed like a no brainer since the crossbow, arrows and case were very close to $2000 so I signed up and made purchase. I asked for any paperwork on this deal. "None available", I was told, "Just watch for your voucher in the mail." It’s now April 2018. After visits to the store, calls and emails to Dick's customer service and calls to credit card... I was told something got mishandled at the register and I’m ** out of luck... I’m so done with Dick's. Closed all accounts, there are so many options online to purchase products... No one needs to put up with being lied to and screwed over...
I went in yesterday (YORK PA) and purchased a pair of tennis shoes for my son. I asked about military discounts and without hesitation, the young man entered a code for the "heroes" discount. Today, I went to purchase volleyball shoes for my daughter. When I asked for the discount and showed my ID, the girl radio'ed to ask about it. Someone told her they don't have one. I informed them, I received it just the day before. They would not give me the discount. I called the corporate office and was on hold for 10 minutes before customer personnel got on the phone, telling me they don't have the discount. I asked to speak to a manager and was on hold another ten minutes. Finally, my call was transferred to which no one would answer for ten minutes. I hung up the phone. I will NEVER shop at a Dick's Sporting Goods store again. All this in light of them getting political!! Must be run by liberals who don't give a ** about anything but your money!
I am disappointed with the decision by Dick's to stop selling AR style rifles. I thought Dick's was a company that was knowledgeable about firearms and supported the 2nd amendment. This decision shows me that neither belief is true. I thought Dick's knew that the things that make an AR an "assault rifle' are purely cosmetic and they don't fire faster than any semi-automatic that you sell. The push to ban "Assult Rifles" is just part of the left's plan to eventually ban all firearms and Dick's has for whatever reason joined them. I do not in any way support companies that do not strongly support my 2nd amendment rights and I will never again buy from Dick's and will encourage other like-minded sportsmen to do the same.
With Amazon delivering over 1,600,000 packages a day you would think Dick’s could manage a dozen. It’s unfortunate I enlisted their services to deliver a heavy bag & stand to my residence. They could only manage to get it less than 1/3 right. One of two boxes arrived and the one that did contained an incorrect packing slip from another item not belonging to me. I’m now seriously concerned about the treadmill I ordered and scheduled to arrive on Monday. I assure you it won’t take much to lose this customer for life. Best improve your game and leave this one to the pros.
My kids are avid sports enthusiasts as well as my sport shooting interests. We have spent a lot of money here. Never again. Keep discriminating against customers based on age and we will find another source for our products. You’ve made your move, and we as customers will do the same. Good to know you don’t need our money, you won’t be getting it.
Hell will freeze over, TWICE, before I ever step foot into Dick's Sporting Goods. They refuse to sell my 20 year old son a gun because he's not 21? He can die on the battlefield for their rights but he can't defend his wife at home?
As an avid sports family, we shop at Dick's Sporting Goods frequently - among the sports my family enjoy is Sporting Clays. However, your company has chosen to stop selling to my young adult athletes the #1 necessary equipment needed for our family sport - shotguns. Who is Dick's to choose what sports my children choose to compete in and purchase the necessary equipment for. We have in the past purchased several shotguns and numerous other sports equipment from Dick's... This ends today I'm sorry to say. I know we are just one family & this will probably have little effect on a large company's bottom line, however this is really our only recourse for a family that is having a so called sporting goods store dictate what sports are appropriate for young athletes to play.
As of today I will no longer enter a Dick's Sporting store, been a long time customer, left Sports Authority back in 2014. I don't believe the private sector should get involved in the role of the Senate & Congress. Remove firearms based on supply and demand not pandering to Democrats, Republicans, independents or socialist!
I will never shop at this store ever again. You have decided to stop selling AR 15's and accessories. Really? What a joke. I expect and hope considerable and great losses for your company. More people die every year from knives than guns. Are you banning those too. I'm canceling my account and shredding (yes shredding my rewards card too). Lost a customer for life. I'll be taking my business to Bass Pro Shops now.
Got a card from Dick's Sporting Goods just to get a bonus deal on Black Friday. We made first payment on card over automated phone system and received confirmation number. Got late notice and so called them. Their own automated system said we had made the payment and also had zero balance. Waited forever to talk to a live person, then was told that the bank transfer did not get applied in their system for some reason. But still left us with a late payment notice on credit. Paying off card then canceling. Beware of this company and stores that issue cards using this bank. We were loyal Dick's customers but will not shop there again.
I ordered a pair of Oakley sunglasses the 2nd of this month with availability status on them to be in stock and delivered on the 12th. This whole time my sunglasses have been in process and not shipped. Payment has been confirmed but no tracking even created. Dick's Sporting Goods have a customer service 800 number but it is all automated and there is no menu key to talk to a live person... (go figure). Finally today I broke down and messaged an actual representative on Dick's website and they are going to "investigate the shipping problem" but will need up to 48 hours to hear back via email. NOT HAPPY! ** CUSTOMER SERVICE, AND NO ** GIVEN BY THE COMPANY WHEN I TOLD THEM I'D LIKE TO LEAVE AN UNFAVORABLE REVIEW!!!
Went into the Great Lakes Mall Dick's Sporting Goods store on January 4 to look at Elliptical machines for my home. Bought the Sole 25 after sales person said it was in stock and could be send out the following Tuesday (delivery is on Tuesdays and Fridays only). Today is February 5 and I still don't have the product. I have called the store and Dick's 800 numbers but no one seems to know anything. Very shady service. This is my first shopping experience with DIck's Sporting. Next time, I will go straight to the product manufacturer.
I purchased a coat from Dick's online on 1/2/18. I received a sale email from Dick's on 1/31/18 and the same coat was now on sale for 40% off. I called customer service the next day and the rep said she would have to transfer me to a supervisor. After being on hold for more than 20 minutes, the rep came back and told me the supervisor said she could not give me the sale price, but she could have if it had only been a couple of days since my purchase. Never got to talk to the supervisor. This doesn't make sense because there is a Dick's store near me and I can return (60 day return policy) the coat and then purchase a new one online for the sale price. Poor policy and I will never shop Dick's again.
I returned a pair of pricey Nike sweats (too big) purchased for my daughter as a Christmas gift. This was ordered online from Dick's (we do not have a store near us), and I used the return UPS slip included in the original packing along with the Dick's proper return code form. I see per UPS that Dick's return facility accepted my return package on 1/12/18 with a man named William.
As of today 1/26/18 still no credit back to my Visa. I spoke with a customer service rep on 1/24/18. She explained there was nothing she could do to help. She further went on to tell me she had to put in a request for a person in the return department to 'look into it'. I offered the UPS tracking confirmation info that states my return was received by Dick's. Tasha at customer service says again there is nothing she can do, and I will be contacted by phone or email in 3 to 5 days. Is this 2004? This should be Dick's problem, not the customer's that follow return policy. I have ordered from Dick's a few times in the past. However, they have lost me as a customer at this point. Too much of a hassle.
I ordered this Callaway Women's golf set for wife for Christmas. They sent the set missing the 4H Hybrid. After 12 phone calls & emails we sent back & forth 2 more sets missing the 4H. This 4H was included in the online set advertised and still is. Now they say it's not included & I have to pay for it! Terrible customer service & I have to pay for their mistake!
On December 17th I ordered a Christmas gift online from Dick's Sporting Goods. I paid $89 with shipping and handling. When I received the item I opened it up to wrap it in the Christmas wrapping paper and I saw both men's long wear had PLASTIC SECURITY TAGS! I wanted to remove the tag, but it broke and inside of that tag was SHARP, LIKE RAZOR GLASSES with an unknown liquid inside, instantly I was bleeding and that liquid mixed into my blood!
I called the Company and I told them that "WHO SENDS AT CHRISTMAS TIME CLOTHING WITH SECURITY TAGS?", they said, "You could it take to the store and they can take it off!" I replied that If I had time for the stores and shopping, I wouldn't have shopped online! I asked them what kind of liquid was inside the plastic tag? I CUT my hand and the liquid burst into the blood, They said they don't know what chemicals it contains, they don't know even what liquid it is! Is anyone checking employments IQ's before hiring? Maybe they don't do that test on purpose! If they were given IQ tests they WON'T HAVE ANY EMPLOYEES there. One month went by and I didn't get refund FULL price either.
I must caution people that purchase something from Dick's online and do not have a physical store nearby. I purchased ill-fitting clothing that needed to be returned. I shipped the package via USPS, and it has been stalled for 8 days now. Dick's said they don't have it. USPS says they handed it to their driver. Why wouldn't Dick's know? I sent the original slip back with the package. It's sitting in a truck somewhere they say. Apparently it takes 2 weeks of limbo before they have it restocked. Then it'll be another 30 days to return payment in the form of a gift card (that's a PayPal thing; not Dick's). That's over 6 weeks after them receiving the package. Apparently that is the modus operandi. Maybe. Still not positive they know what they've done with my return.
I ordered a Columbia coat back in November and a few weeks after I received it, I found a hole in the sleeve. I called Dick's and the initial person I spoke with seemed to be very helpful - explained that I would be getting a refund and they would send me a new coat. After being on the phone for about 30 minutes getting all of my information, he sees that the coat was out of stock. He tells me to keep checking back and that when it's back in stock, to call them and get a new one. I check for WEEKS and it's still out of stock. Finally one day, it's there. I call immediately and speak to someone who takes all my information, confirms my address and tells me they will be overnighting the coat to me.
I end up reaching out to them via chat on their website later in the day because I hadn't received an email confirmation or tracking information - they tell me that I have to re-buy the coat, not at the sale price that I originally paid AND that it's again out of stock. I ask them how this is going to be resolved because it was clearly an error on their part because they don't know what they're doing and all she could say was "sorry". Now I have to keep checking back, probably for WEEKS again and will end up having to re-buy the coat which is NOT what I was told in the first place. It should have been sent to me in the first place before it was BACK out of stock and this wouldn't be an issue. Incompetence at it's finest. Thanks for nothing, Dick's.
For sporting goods Dick's is on the pricey side. For firearms they tend to have cheaper products in stock so I avoid most of their accessories but every soo often they have a deal on firearms. Lesson learned. Will take my business to a local FFL from now on. Started back in November 2017. Went to a Dick's Woodbridge NJ to purchase a shotgun for pheasant hunting. Filled out paperwork, paid for gun, waited for NICS. From the beginning it wasn’t the best experience with the sales rep but was told, "NICS is busy today, don’t expect a callback today". Ok. So the next day no call and so on for a few days. Then I had to call for a store rep to tell me I was denied so I returned to store to get a refund and request info for denial appeal process. Completed that. Waited the 5 days for response from NICS for them to inform me I was never denied. Had other background checks ran before and around this time and no issues except at Dick's???
Anyway so I figured bad sales experience maybe mistake somewhere and went to the Dick's in Union NJ. Once again sales rep misinforming me terrible information. Started the paperwork for shotgun and was told, "Go home. Wait for a call the next day. NICS closes at 8." This was around 5 pm. So later I get a call around 8 pm by a different employee telling me he’s unable to start my paperwork process. He needed the gun make info. No prob. Gave him the model info. He then said, "Well either way I need your license and NICS is closed now so you can come tomorrow morning to start the paperwork." ??? So I said to him, "Why didn’t you take the info needed when I was there and showed my FID and DL and why did you wait over 2 hours to call to tell me this. Can you please shred or destroy my paperwork. I will not do business with your store." So the next day instead went to the South Plainfield NJ store. Starts the paperwork left.
Received a call few hours later telling me my NICS was approved for transfer and to come pick up my shotgun. So drove back to the store, met with the rep and signed the last bit of paperwork. Then his manager comes over I guess for the final approval and to walk me out with purchase but then says, "Wait I can’t release it to you. Turns out Woodbridge has you in the system as denied and we can’t take that out. We have to let someone higher up know then wait for them to clear you out of the denial system. But don’t worry your NICS is good for 30 days." ??? Not very assuring.
I was highly upset at this point because I can easily get a refund go to another store and walk out with a shotgun today but I am completely turned off by Dick's practices and policies when it comes to wasting customers time. If they did have such a system in place it should be easily corrected by a store manager not me waiting for who knows how long for some guy in Staten Island NY now to give the ok for me to take my product I paid for in full and was approved to be able to receive. I will never deal with Dick's again and highly recommend people to avoid supporting this company.
My Husband bought an elliptical from the Dick's Sporting Goods in Commack, New York. It was a gift for Christmas for me, his wife. They sent us a Treadmill instead. What a disappointment of a Surprise! To this day, January 8, 2018, and with many phone calls on our part to Dick's Sporting Goods, the Treadmill is still packed up sitting in my garage waiting to be picked up and returned to the store. NO ONE From Dick's is claiming responsibility or even trying to accommodate the consumer! My husband is now on his way to the store with the receipt to get hopefully a full refund. Do yourself a favor, go elsewhere for any type of equipment you want to purchase. Stay far away from this company. I hope they go out of business with their dysfunctional ways of doing business!
My wife purchased a power rack/cage for me for Xmas. We paid $370 extra for them to deliver and build it. They delivered it, but did not build it the date of delivery. Scheduled a time to come out to build (during normal business hours, interfering with work) and they were 2.5 hrs late. After 15 minutes, they realized job was “more involved than expected” and left, promising to come back next day at 3 pm. Again, work interrupted. Shortly after 3, they called and claimed to be 2 hrs away. Offered to come next Wednesday. Lawyers now involved. They cannot build this thing, and unless it’s built, it’s worthless. Avoid like the plague.
I have been a faithful customer of Dick's Sporting Goods for years due to my children participated in cheerleading, track and baseball. Needless to say, I've spent thousands. My purchase didn't ring up correctly and the store did nothing. No one was willing to check the prices and I ended up leaving with nothing! I'm extremely disappointed. My purchase was only an outfit but would have cost around $150. I would appreciate it if management could get back with me. This was at Dick's Sporting Goods by Meadowbrook Mall in Bridgeport, WV 26330.
Made original order online 12/13/17. No confirmation order accepted. Thought I made mistake. Reordered 12/26/18 with gift card. Balance was wrong. Talked to customer rep who stated problem would be resolved in 48 hours. Could not place order on 12/28. Called again and spoke to customer rep and supervisor. Told problem would be resolved by 1/2/18 and check online balance of gift card.
Website didn't work on 1/3 or 1/4. Made call again to customer service on 1/4. Referred to service Cashstar to resolve gift care issue. Told it was not its problem, call Dick's again. Talked to customer rep and supervisor again. Told gift card amount was restored and could order. Tried to order again. Wouldn't accept credit card info. due to technical problem at Dick's. Called customer service again. After prolonged delay, talked to another supervisor who took gift card info on phone and placed order. Received email confirmation that order taken. This entire process to use 75 dollar gift card has taken several hours with calls and wait time. Still have not received order, which will take at least another week.
Either price match or don't. Splitting hairs on color of shoe in order not to price match is beyond ridiculous. An Adidas EM shoe is an Adidas EM shoe regardless of color. All Adidas AlphaBounce EM shoes are priced at $109 at Dick's and $70 at the Navy Exchange no matter the color, but they used the color difference as an excuse to deny price matching. I have spent my last dollar at Dick's. This practice needs to stop. Either price match or don't, but stop the lying and deceiving just to get people in the door.
Dick's Sporting Goods Company Information
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