Dick's Sporting Goods Reviews

Me and my son went in to buy a few items before our Christmas trip out of state. As we walked into the store we were not greeted. The entire time we were browsing looking for what we initially came into purchase the loss prevention employee, the security and a ** woman who is an employee were all following us around the entire time. Never were we asked if we needed help. The employee who I asked if I could use the fitting room was so rude and seemed very annoyed with me for even asking to use the fitting room. Me and my son were racially profiled. I have never experienced such unfair treatment or discrimination.

Customer service is a joke. They do everything they can to frustrate you enough that you just don’t care about what you contacted them about in the first place. Make sure you get a receipt and keep it or you will never get back what you paid for an item. You’ll be lucky to get half of it back. What a way to make money.

The store in EastGate is awful. The shoe area is particularly awful. You spend a good deal on rent and product but you fail terribly at customer service. I’ve tried to buy from there on several occasions and left without spending any money. Recently I took my granddaughter to buy basketball shoes and ended up buying from DSW. Why? Service! Hire and train your employees! BTW I run several stores and would be out of business if I ran them like this place!

I purchased a Nike Elite backpack twice, and both times it came without the zippers! It seems there's a trend of theft involving these zippers. I paid the full price, and the store cannot guarantee that I will receive what I paid for? DO NOT BUY NIKE ELITE BACKPACK HERE!

This is bad company, bad service. I ordered the treadmill machine from them but the machine is damaged, not working. They said they not responsible and cannot return. I call to the customer service they said I have to pay the repair. I encourage to everyone do not buy any machine from this company. Very very bad….

Recently ordered A new Fishing Rod and a Reel separately for my grandson, I never received a confirmation number or email, The reel shipped and the Fishing Rod will ship from a separate location which is common. The Reel arrived quick except there was no Crank in the box or receipt to prove I made a purchase, you’d think there would be some sort of confirmation or receipt with an order that Totaled over $370.00.. Dick's will never see me as a customer again, nor will I recommend them to anyone. Customer service is extremely subpar.

Bought driver from Dick's online store. I used the affirm payment plan offered at checkout. Big mistake. Through no fault of my own was sent wrong driver through mail that was used with ball marks on the face. Called customer service and explained the situation and I need this driver asap. They first said they could reorder it for me which would’ve been nice but someone else cut her off and said I could only take it to local store return it and they would reorder it for me. Cool 30 min down the road I go to get this/their mistake handled. Get to dick's in Chattanooga and return driver explained situation and was told all they could do was refund the card I bought it on. I didn’t order or want this driver so I was forced to refund their affirm card.

Dick's Sporting Goods owes me a refund. In November I accumulated points which enough to received a gift card for $165, after they finally sent me my gift card I then purchase 2 pair of shoes online, the timberlands were the wrong size and air max, I didn't like the way they fit, so I returned them to the store in Greenville, SC on Woodruff Rd, they returned the air max back to my debit card which was $65, the remaining $100 they were supposed to return to my gift card, when I got home or when I attempted to use the balance that was put on on the gift card there was no balance. I had been told the balance had been put back on a new gift card which was never given to me, I have called and called about this issue, I have written BBB who obviously is only there to not escalate a dick's issues because they will make this seem like it is resolved when dick's still owes me over $100.

Just discovered Dick’s dropped all hunting goods and services, labeling them as “blood sports”! Funny, as the fishing dept still exists….don’t fish bleed? Well, last visit to Dick’s for anything. Another Corporate Board asleep at the helm!

Dick's sporting goods store scammed me out of $129 purchase. Purchased online using After Pay items did not fit plus poor quality. The sales associate said she would refund me a “Afterpay gift card”. I said I didn’t use a gift card. No use arguing with brainless people. Called the manager. He said their new system is not set up to refund Afterpay. "Well isn’t that great" is what I’m thinking. You just gave me a useless credit and I wasted $129.00. Their website says if you use Afterpay they will refund you. It’s amazing how they think they can get away with this poor practice. Will contact the BBB and Afterpay.