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I have ordered 2 times online. The first time it took approximately 2 weeks for the same item I received in about 4 days from Bass Pro Shop. I returned the item to the store for a refund. This time I ordered a fishing rod. Got a ship notification and for 2 days UPS only have preshipment info. Since then I’ve ordered the same item from another store and will receive in two days. Dick’s sporting 3 weeks and counting, Bass Pro 4 days. Not to mention Dick’s shipping point is much closer. They will never get any more of my money.
It's ridiculous that you promise shipping dates and do not deliver. A quick Google search shows that this happens often. No wonder your company is struggling. You need to under promise and over deliver. You need to work with new/better partners to compete with Amazon. Also please remove estimated totals. It seems completely illegal that I'm charged MORE than I promised to pay after I have already purchased an item. You need to be looked into by the BBB. I'm very disappointed in your company. And only offering me $5 for your mistake is completely ludicrous.
Ordered Ugly Stick Tiger fishing rod that indicated estimated delivery of 4/16. Spoke with Dick' and told that would be the latest delivery. Signed up for product delivery notifications. Was notified 4/9 that product ready for shipping. Never received any further updates until I manually tracked using the link Dick's gave me at which I was notified my order was complete, in spite of the fact I never received then rod. Called CS and told the item never shipped. Told me it was UPS or the manufacturers fault for not shipping the item and there was nothing they could do about it.
They said would refund my money when I cancelled which I did. But said it would 7 days to refund my money. Why they can take my money immediately but not give it back immediately when they fail to deliver is outrageous. Plus their system of delivery is pathetically poor. Do yourself a favor and other customers as well. Stop buying from Dick's so they will get the message that poor online purchasing service will hurt their pocket books which is the only thing companies ever understand!
I was in Dick’s Sporting Goods at Fashion Square this morning and 2 lights were flicking and an employee told me she knew they can cause seizures. They have been doing that for 2 days. I asked her to notify manager and take action to turn the 2 lights off. They were still flickering when we left. They did have 80 or so that did work...
So, Dicks Sporting Goods is a place to go for everything you need for your Sporting good needs right. This big box store that screams, "Outdoors!" Well, when it comes to Bikes and Bike parts, you may find that the inventory is slim to non existent. As I waited for Customer service from one of the two employees working, one was replacing a complete Bike because the Customer said the first one was a lemon. The other employee just avoided the counter all together. After waiting for what seemed like forever.
The one employee had to tell the other one to help me. So asking for a common replacement part, I was told that the part would need to be ordered. Then I asked for a common repair tool, again was told, "If it's not on the 8 foot by 4 foot display, we don't carry it and would need to be ordered." What was I thinking, why would this big box store carry anything I would need to maintain my bike. I will never get that time back and I will never go back for any of my Sporting good needs ever again. What a joke!
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I purchased a kayak in the Huntington, NY store last night. It was the wrong kayak and my husband wanted to return and purchase the correct one. We called the Huntington and Commack store to make sure it was ok to return to Commack and were told it was ok. My husband went to the store with the receipt and Ken the manager of Commack would not return the kayak saying it was not the item. We asked him to call the manager of the Huntington store and he would not even extend the courtesy to call to figure out the issues. He had terrible customer service for a manager of a store. We will never give this location our business ever again. Ken- manager of Commack store - is horrible with customer relations and did not uphold to the standards of a store manager.
Because two children entering colleges, I had spent more than $2000 there. I am a one year new customer. I had a rewards $20 which Expired on 9/9/2018. The reward number is **. I had a shopping trip at Danvers MA and I spent $15.93 on 8/26/2018. But the cashier didn't help me to apply that partial rewards or didn't suggested me buying extra item to use that $20 rewards. I am the age not using computer that well. I had called 1-800 number customer service on phone and they refused to give me back $20. This is the sad experience that I had and I am a full-time mom for 20 years.
I bought the Adidas belt last Christmas and I really like it. The employees at the store was awesome. When I went into the store I was very happy. Because they have good basketball shorts. And all the merchandise is expensive. The Adidas belt was awesome. I like expensive stuff better than cheaper stuff. If you don't like Walmart stuff then you are stuck here.
I purchased a treadmill from Dick's on 11/25/2018. It was delivered 12/10/2018 and no longer working 12/17/2018. I contacted the warranty company who sent out a repair person 01/09/2019. Uncertain of what was wrong with the treadmill, he several tests and could only presume it was the board or the console. Both of these parts are on backorder and Sole is uncertain when they will be in, additionally, they are uncertain if that’s the issue. The item is less than 60 days old. It is under the returnable guidelines. Dick's has told me it is my problem with Sole. I have spent $1000 on something that worked for two days and terrible customer service has left me to just deal with this issue on my own. I want to return the treadmill and receive one that works. Took my money, sold me a broken product and gave me the finger. I supported Dick's over the years. Forever done. Terrible service and runaround.
We received our table. The box was tore up and one of the stops on the bottom was broken off at the screw. Spoke to customer service. The first suggestion was take to the nearest store for a replacement. I explained just had hip replacement and am totally disabled. The next was they would email me a return slip for UPS to return. They would send another one after they received the one we got back. I also ask if they could just send the part to me and was told they were unable to do this. I explained if was able to take it to the store we would have went to the store to purchase not ordered online. Their customer service sucks and is a total jerk including the supervisors. I will never do business with them again.
I bought a treadmill and it was to be delivered before Christmas. I was told their rip-off delivery service would call I stress "CALL" within 48 hours. Never received a call. I went online and seen they emailed me and delivery was set up without my knowledge. I kept getting this email. No phone call at all. I emailed back and said the date they stressed for delivery was when I would be out of town. I never got a reply and Christmas has been long and gone. I present for my wife that she never got. I present I never told her about. But now I will go to TV and say what a 'CROOKED" store that steals your money DICK'S is. I now know what DICK'S stands for. My Butt is sore and I am out of almost $ 700.00. Sales price was good but not the screwing. They should be CLOSED. There are enough complaints against the Rip-off yet nothing has been done. There is no such thing as consumer protection. Big Business rapes you of your money.
Extremely bad customer service. The manager of the store in Irving, Sherwin was very rude and I don't even know how is he even being appointed as a manager. He didn't care if I complain and very frequently asked me to just leave the store. First of all, he did not know how to do online returns and kept telling me to go to another store. I am never going to Dick's anymore and would not recommend to anyone. Actually, this is one good example of how one can tarnish the reputation of the company and create bad impressions on the customer.
Attempted to return some earmuffs I received from my mom at Christmas. She had been tied up caring for my Dad the last 2 or 3 years so was her first year to Christmas shop in a while. She had included receipts with all the gifts she got from there so returns would not be a problem. Returned them to Tupelo MS store on Sunday Dec 30 at about 4:45 pm. Young clerk only one on duty. I explained that I had a gift to return and the giver had included the receipt so they would know it was from there.
Clerk proceeds to process the return and then says she credited my mom's account. She says I can get the money back from my mom!!! The only reason I returned them to begin with was that my mom had given me some 4 or 5 years previously. All I wanted was a store credit to buy something else with. My son just got his leather jacket and we WERE always buying sports gear or hunting gear there. Not anymore. The money is not important, but not letting the giver know you are swapping something is paramount IMO.
Ordered hunting pants online from Dick's for Christmas gift for my son. Pants were on sale 50% off with good reviews so looked good. Days later received email that my order was canceled due to lack of inventory. Don't understand why their system wouldn't recognize when I ordered and left me to scramble for something else. Customer service said they would help me find a similar product and discount it by 20%. My original was 50% off and I get daily emails from Dick's for 20% or more off. Not satisfying response at all. When I replied with this no further reply from Dick's. I used to be a loyal customer but won't be back. Plenty of options out there.
December 8th my husband ordered the kayak that after many years of waiting for one I had found the right one. Delivery December 27th. Ok no problem. I can wait an extra day from my birthday present. No delivery!!! Bull about quote weather delays. Dick's Sporting can’t find it. Shipping company just flat out lying. Refund coming. I will never shop online or in their stores ever again.
These boots arrived with an anti-theft tag. Their brilliant solution was for me to reorder - pay the money again, return the boots and THEN they would refund - o and they would give me a whopping 15% off. Save yourself the headache of talking to idiots - go through Amazon - they know how to be helpful. I would give this store a negative rating if I could.
I made purchase online, paid online and was told any returns could be made in store. Went to nearest DICK'S at Maspeth, NY (not close to my home). Was told all we needed was receipt. Once there, manager and all the other associates indicated they needed the actual card used. We did not have it with us, they would not even accept number with my ID plus their own receipt of purchase. They do earned their title, inconvenienced is, as we have to return today since tomorrow is deadline for return. Bunch of noncaring associates who don’t mind losing loyal customers over stupidities. This occurred on Dec 26, 2018 at approx 12:45 with dingbat manager in charge at this time. Never again will you see us in your store. I will review on every site.
In all fairness, I wanted to post an update on my review from 12/26/2018 regarding Dick's Sporting Goods. I did end up writing a letter to Dick's about my experience and mailed it to their corporate headquarters. Yesterday I received an email from Customer Service indicating they received my letter and were looking for me to confirm my mailing address, as they wanted to send me a Dick's gift card in the amount that I paid for the boots.
Ordered a pair of boots for my step-son on 12/15, website guaranteed delivery by 12/24. Live chatted with Customer Service on 12/21 because the tracking was showing delivery 12/27, was assured the "tracking info was wrong". Had to rush out and purchase something else because the boots were a no-show. Still have not come yet. Called Customer Service this morning. Spoke to Evan, he can't help me because my order does not say "Guaranteed Delivery" on it.
Asked to speak to a supervisor, spoke to Jessica. She indicates that my order was NOT guaranteed even though the website clearly indicated GUARANTEED DELIVERY if you purchased by 12/18... because I didn't read the fine print. All promos were EXCLUDED from guaranteed delivery. So, according to Jessica, SHAME ON ME for falling into a scam. I will be sending a letter to corporate as well, and I will be returning the boots. I'll purchase them from a non-scammer. Thanks for teaching me a lesson Dick's!
Ordered items for our little boy's Christmas gift on December 12th with guaranteed delivery by December 19th. Without any notice, Dick's changed to a cheaper shipping option that won't deliver until January. Guess my little boy's Christmas will be pretty bleak because of Dick's! Don't waste your time or money on this ripoff Dick's company. Amazon is a much better option with better customer service and real shipping and delivery.
I called in and placed an order for Christmas gift for my son, I paid for expedited shipping, and was assured several times by the Customer Service Rep (more like Moran Rep) Nema ** that my son's Jersey would arrive by 12/24. On the 24th I called to check on my order and got the bad news that my order hadn't even shipped! I spoke to a Supervisory by the name of Fiona who tried to give some BS that the expedited shipping is not a guaranty? She graciously offered to refund the 24.99 expedited shipping fee. WOW how sweet of you! I demanded a discount for the horrible service and for ruining my son's Christmas. NEVER WILL I ORDER FROM DICK'S AGAIN!!! BEWARE. THEY DO NOT KEEP THEIR WORD. AND THIS IS NOT THE END. I will be writing a letter to corporate.
Ordered a Ravens coat for my son for Christmas in store on 12/19/18 and was told it would arrive before Christmas. Called 1-877-846-9997 the next day to be sure the Santa30 discount was applied and was told it was. I was checking the tracking of the coat today, only to find out it was canceled without any notification. Called customer service and spoke with, Joanna a supervisor, only to be told, "Sorry we did not have the inventory to ship!" Do not trust Dick's for any online ordering. Only buy in store unless you want to be disappointed. Now I am without a Christmas present.
I ordered an item for Christmas only to find out days later that it was canceled because they did not have it in stock. Went back to order the same item in a smaller size. Next day it was once again canceled. They shouldn’t let you order if it’s not available. Must not be keeping track of inventory.
I had been shopping for air guns (BB guns) as a Christmas gift for my grandsons. I found the identical guns at Dick's, Amazon and Cabelas but the decision to buy from Dick's was price and availability ($20.00 less than Cabelas). It was in stock at Cabelas and I could have gone to pick it up that day but I wanted to save some money. It was even less expensive through Amazon but Amazon said it wouldn't be delivered until December 27th (go figure, Amazon got it right). I placed the order online with Dick's and on that order page from it stated it would be received December 19th to the 21st (Great. I'm saving money and will get it before Christmas).
The following day I received confirmation that my order had shipped from New York on the 18th then from Illinois at 5 am on December 20th but the date scheduled to arrive to me was not till December 27th 6 days later than it stated on Dick's order page said it would. As anyone would have been I was upset but hey maybe it's just a glitch (nope). I tracked my order on the 22nd the day after it was originally scheduled to be here but was extremely frustrated to see it was still sitting in Illinois.
I now believe in order to make a sale any sale Dick's will publish misleading information to get unknowing consumers like myself to buy from them instead of their much more transparent competitor's. Since Dick's purchased Joes (formerly GI Joes) many years ago I've watched Dick's quality and customer service decline and it is such a disappointment. I have spent my last dime with Dick's.
I made an order on Dec 12th for 2 items for Christmas. Shipping was for 2 days. I only received one item 3 days later. After not receiving the 2nd item I called on the 19th and they said the label for the item was printed in the warehouse but it must have been lost. Being the label was printed I couldn’t get a refund so they promised to overnight the same item. After 3 days I called Dick's again as the overnighted item never arrived.
First agent was extremely unprofessional. She answered the phone in a rude manner, you could hear employees in the background goofing off, she kept yawning, talking over me, and never apologized for my order being messed up TWICE. She said the second order was created but never “pushed” because IT never did their job so it was left in limbo. She said she could send me another pair of shoes overnight but it wouldn’t get there until Dec 27th... I asked to have my money refunded but she couldn’t do that because of the incorrect status in the computer. I asked to speak to supervisor.
Once connected to the supervisor she wasn’t able to do anything as well but additionally she didn’t even have the power to refund my money due to needing an override in the system so I have to wait until the credit department initiates the refund. I was blown away. Dick's has been around for too long to have a less than par shipping/receiving/customer service department. I’m going to return every item I purchased for Christmas at Dick's tonight. They lost a customer. I will never purchase from them again.
I ordered a pair of new boots (Timberland Pro). Dick's website stated free shipping and returns. Unfortunately the boots had a defect upon opening and I needed to return them. Called customer service first, 30 minute estimated wait time. Had to pay to return the boots. Fine print on website return section states return shipping costs not refunded. Stay away from Dick's Sporting Goods!
I ordered a treadmill on 11/23/18 online. On 11/27/18, I was emailed from Dick's that my order was on its way. Expect by 12/10/18 and there was a tracking number for shipper AIT. Which showed last track 12/2/18 shipment in transit. By 12/14/18, I called Dick's which told me to call AIT and they will reach out to them too. AIT said it will take up to 3 days to find out what's up and they'll have to review video!!! (This was a warning sign). By 12/17/18 I contacted Dick's again, I need a resolution...refund or treadmill. They gave me a number to call Dick's service that would call AIT while I waited and get an answer.
All I ended up getting was they can't refund or send out another treadmill as to the original treadmill is still showing in transit! Dick's said AIT will contact me by day's end 12/18/18. Needless to say, I was back in contact with Dick's at 6pm on 12/18/18 and their answer was a $20 off coupon code and give AIT 12-48 hours (more!??) To give an answer. I am putting a case in with my credit card company. I will never give any business to Dick's again!!! Customer service is not happening here.
Ordered online a heavy punching bag and stand. Only one piece arrived, the stand. Called Dick's and they said they messed up and would send the bag out right away. This is my son's Christmas present. Received two separate tracking numbers going to the wrong address. When I contacted FedEx they said both tracking numbers were bogus and they had nothing from Dick's. Then we called Dick's. Their customer service rep Sara was apprised of the situation and she said if we did not pay for expedited shipping then there was nothing she could do. When we explained to Sara it was a dual shipment and she needed to straighten it out she laughed at me and when I asked for her last name and badge number to talk to her supervisor. She said she was the supervisor so I informed her I was now recording her and her laughing and she hung up on me. I will never shop at Dick's again and recommend you do the same.
Bought new golf clubs at store. Good experience, ordered the fairway woods online. 25 percent discount. NOT applied. 10 percent discount for signing up for email. NOT applied. Free shipping. Again, fee applied. Tried to cancel order, but can’t cancel after 30 minute window. But... it took 40 minutes to get an actual real person on the phone. No sooner then I was basically told tough luck, the funds were withdrawn from my account. Money is to be taken when product is shipped. And of course, my order has not been shipped. Very bad experience. Dick’s has lost my business for life. I will pay more someplace else before I spend another cent with this company.
I ordered personalized golf balls for a Christmas present on Dec 9th with a delivery date of December 19th. Received no notice on status of order but when I checked, found out the delivery date is now January 4, 2019. I called to cancel the order and was told that they only accept cancellations within 30 minutes of ordering a product. Otherwise, nope, no cancellation for any product. Can't find a way to expedite the order or to change shipping method to express delivery because there are "no buttons to push" for customer service. Just too bad you won't be able to give your gift for Christmas but you can try returning it after you receive it in January. I was told that I should remember that when ordering from them again. No problem, I will never shop at Dick's again. Dick, you just lost a good customer.
I will NEVER order online from Dick's again. They charged my credit card two extra times, claiming they put an additional hold for funds. This is ridiculous and insane. It’s a week before Christmas and I personally don’t have an extra $100.00 to just place on hold. I’ve never heard of this before. I’m completely unsatisfied with my whole experience.
Dick's Sporting Goods Company Information
- Company Name:
- Dicks Sporting Goods