Academy Sports + Outdoors

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Consumer Reviews and Complaints

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Satisfaction Rating

This day I visited Academy store at Leebranch in Birmingham, AL. I wanted to purchase a handgun. Spent almost an hour filling out papers and being interviewed, finally all is well with paperwork proceeded to check out. Purchase was $535 my check was turned down for no reason given, apparently this is a common problem as the clerk handed me a card from Cetergy check service if I wanted to know why check was turned down I should contact them. So I have wasted an hour of my time and was publicly humiliated and Academy copes out that it's their check service's fault. Academy lost a $535 sale and any future sales that I may have had, in addition I plan on posting this on Facebook so everyone can see what a ** store Academy is!!!

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WORST! They charged me twice and refuse to give me my money back. And I still don't have my order! They called the second charge a pre-authorization charge but no one can tell me what that is. Even if there is such thing as a pre-authorization charge, not $80.95! Watch your bank accounts!

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Placed an order at store. FedEx delivered to wrong address. Called Academy. Has been horrible. So unprofessional. Waiting is the worst & can NEVER get hold of management. I'm thinking they are vacation while at work. And lucky me I got a replacement for an item I paid for & never received. They reshipped me another. CSA offered me 20% promo code. Got an email for 10%. Also if I really needed the item for me to drive 90-mile round trip to pick up at a different Academy at my own expense & time. Another issue another CSA wanted me to go retrieve delivery from wrong address. Seriously if FedEx left it who knows where. How would I know where to go get it. Besides I wouldn't know what kind of people live there. Suggestion was as dumb as employees.

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No real price matching! I found one pair of shoes advertised at another store, the same product but were dark brown instead of black. We were told that the product code and all details must be exactly the same, the color difference prevented matching the price. This product typically retails for around $25 to 30 dollars but at Academy it is $45.

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I ordered school uniforms online and paid in excess of 20.00 dollars for overnight shipping to have confirmation sent to me saying it will be shipped ground in 3-5 businesses days. Not what I paid for at all. If I had wanted that I would have taken the free option. So I called the number to their customer services to cancel the order. Waited on the phone for someone to pick up. Took over 45 min only to be told that the order was too far gone and if I wanted my money back I would have to wait till it shipped. Then I said I want my overnight shipping fee refunded. After all I'm not getting the items overnight. The agent said "oh we cant do that cause it hasn't shipped." I asked to speak with a supervisor and was put on hold for another 30 min and hung up on. Needless to say they have the worst policies ever. Do not ever waste your time here.

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These shoes are great. My wife has ran in several pair. My online experience with Academy has been the worst I have ever experienced. I placed my order and paid for it only to have Academy not send me email confirmation of shipping. After 1 week I called and was told I would get an email that day about the shipment (1week after order.) Ten days after order I called again and was told they didn't know what was going on with my order. I explained that I needed this order for my wife who has several professional races and will be on a national television series. This is the reason I was ordering 3 weeks ahead of time. After 2 weeks went by, still no one has called me or emailed me to let me know what is going on. I called several times this week and chatted with the online "Specialist" who didn't help me at all nor did they have answers.

On one of my last calls, I was told the shoes were on back order (this was not true as I confirmed it with another representative) and then I was told it was an issue with Salomon (which was also not true after calling Salomon myself.) Needless to say I never got the shoes but I paid for them! Academy said they would refund the amount of the shoes and give me a discount on the second pair (which still hadn't arrived.) I told them I didn't want the shoes, and that I would get them elsewhere. They cancelled the order immediately. After reviewing my PayPal account, I noted 3 charges for the shoes on my account (2.5x the original amount of both shoes) and a refund of $26. When I tried to call customer support, I was placed on hold (just like I was used to) for approximately 20-25 minutes and then Academy would hang up on me. I thought this was a mistake; so I tried again (same result.)

Then I tried to chat with a representative online (which had worked before all these issues.) Ironically, no one ever connected; and when they did it disconnected immediately when I started to type my concerns for the charges to my Paypal. This has been the WORST experience with any company I have ever encountered.The biggest issue I had was that I was NEVER called/emailed/contacted once by any staff of Academy, but I had paid for the shoes (I think I would have received a call had I not paid.) My wife and I both race professionally, and previously/frequently promoted Academy to friends and fellow competitors. After this experience, we will not be making any further purchases with Academy online or in store; and we will be sure to negatively market Academy as this has been a poor model of how a business should function. Now they are asking for my feedback. When I gave my honest feedback so others could see, they are deleting it.

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First off this is not the "Academy Store" that I have been buying from for over 35 years. It is new owners and not from the original family owned Academy that started it. Bought a pair of Magellan All Terrain III hunting boots for the 2016-17 hunting season to mainly keep my feet warm on cold mornings. In Texas there were only 5-6 cold mornings and 2-3 days that I needed them due to cold weather. Most of the time they remained in the dry storage bin until hunting season was over and then I put them in my closet.

I was invited to Colorado in July to hike in Beaver Creek area and planned to use these for ankle support since they are lace up. During the descent I kept thinking I was dragging my right foot when until another person in our group pointed out the sole was coming "unglued" from the boot. Fortunately the walking stick I was using had a leather strap to wrap around the boot and keep me from falling and injuring myself during the two mile descent.

Upon returning from this trip I contacted Academy and told customer service this story and that I no longer had a receipt and if they would not be able to rectify the problem please just let me know so I would not be wasting mine and their time. Well short story I still have the useless defective boots and the aggravation of the waste of time.

Contacted the manager by phone on the way home and was further offended and offered a 20% discount for another pair of boots. Told him I would not spend another penny and expected a full refund. Contacted customer service and was offered 30% discount for new boots and an apology. I am waiting for a response from Magellan. Academy customers must be product quality guinea pigs and my only recourse is to buy online and not have to deal w/ the new box store who does not know what customer service is anymore. They will not receive another penny from me and I feel betrayed by the new Academy.

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I did buy a battery less than a year ago but I lost my receipt and even when the battery has a date on it when the manufacturer send it to them I did buy the battery after the date printed on the battery. They didn't honor the one year warranty on the battery. The excuse they gave me was that it was a new policy: no receipt, no exchange. I do buy all my fishing staff from Academy. Camping, footwear and the clothes. But after this no more. Academy it's gone for me. Well I guess I may have to go to Wal-Mart and Bass Pro shop now.

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Their inventory system is horrible. We had to go from store to store because they keep telling the product will be available at the next store. Last one even supposedly will put in on hold for we get there and no swimming pool!! Then we wonder why we buy so much online. :(

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I'm gonna make this short and sweet because I've posted this review on every website I could find. I purchased a 400 lb gun safe from Academy Sports in Jackson, Tn for 600 dollars, which was a great sale price at the time I thought. After moving the safe in my home and removed the box it was in, I couldn't believe how badly beaten the safe looked. I can't even begin to describe it, just know it looked like it had been beaten with a sledgehammer. After I contacted the manager Zach ** it made the situation even worse and more stressful. He blamed me for not checking the safe before I left the store, which I thought was ridiculous for a manager to tell a customer. Secondly, after I got the safe loaded back on the trailer to return because he said he would swap it with another NEW one, come to find out they didn't have anymore and he just said "well you can have the display."

That done it for me, I returned the safe and asked for my money back. Mr. ** not one time said anything to the extent of "Sorry for your troubles" or nothing. Just absolutely disgusted with this store and I will not be going back for anything, that's a guarantee. I'm a veteran and currently a student at Sonoran Desert Institute majoring in Science of Firearms Technology. I absolutely loved this store before this experience, but they obviously don't care about how they treat their customers only their sale volume. So buyers beware if you shop at the Jackson, TN Academy Sports.

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I've always loved the store. I've spent countless of dollars there, however went for an interview & the management staff was rude & very unprofessional. I called the Shreveport, LA. They were equally rude over the phone that have just lost me as a customer. I'm never returning.

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Called local stores which were all sold out of special deal, called store 200 miles away, they had some left in stock, explained distance involved and that I was worried that they would be out of stock by the time I got there and was promised that if they were that I could get a rain check for later. Upon arrival was told that the deal was sold out and no rain checks would be given. Asked to speak to a manager and explained (politely) the situation and was completely blown off and told I was out of luck. 200 miles of driving for nothing! I will never set a foot inside an Academy Sports store again. I put my money where my mouth is and they will not get a penny of my money. I'll buy from Bud's online or pay more at a local small town dealer. I encourage everyone else to boycott this dishonest place too. When Academy ends up like gander mountain it will serve them right.

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Buy one get one free pistol Father's Day sale. I called about this sale on 6/15/2017. The Lake Charles Academy said they were already out, but would issue a rain check. When I got to the store that same day I was told they were no longer issuing rain checks. It seems academy is more interested in getting you in the store than living up to their commitments.

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My husband, child, and I went to an Academy store in Texarkana, Texas looking to purchase shoes for the entire family. We made our way to the shoe area and tried shoes on our baby then put them in the shopping cart. We were looking for shoes for me when three employees, two males and one female, walked up out of nowhere. They were quite close to us, so much so that my husband had to ask one of them to move so we could adjust the position of the cart. They stood around adjusting a display and generally fidgeting around. It became obvious after a moment that they were keeping an eye on us so we put everything back and left the store. I would have let it be but after talking to a few people who have had similar experiences, I felt the need to speak up.

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Salesman at the gun counter did not want to help me. Stood at the counter about 15 min. Before he help me. Went and ate some chips talking to another worker. Salesman (Anthony) guns sales. Pasadena store.

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5 straight years I have gone into Academy Sports in Overland Park, KS. To buy deer tags or turkey permits because it's close to the house. All 5 years the tag machine thru Kansas Wildlife is broke and can't print tags. 5 years times two is insane. Get it together people. It's stupid!!!

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On 5/1/2017 at approx 1:30 pm I talked with the Humble, Tx Academy store manager/assistant manager about matching the price of a gun safe with the Walmart price. The gun case was described as an "18-gun fully convertible steel security cabinet". The dimensions were 21.00 x 18.00 x 55.00 Inches. The Walmart price was $149. The Academy price was $179. After comparing the two cabinets, they were the exactly the same physically... Same dimensions, same height, same content, same number of shelves inside, same locking mechanism.

You would think a store manager would use some common sense and use some good PR in dealing with customers. He did not. He refused to match the Walmart price... Citing some minor discrepancy in the "Model number"... And I mean minor! It was obvious as day that both gun cases were identical except in some very minor detail in the "Model number". Think about it. This store manager could have sold an item, made a profit, made the customer happy. He did NONE of the above. AND, he lost me (And my friends and family) as a customer FOREVER! No more Academy Sports for me or my family!!!

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My son, husband, and I went into the Academy store in Cartersville GA to get all things needed for fishing. We got our little boy his gear and then for us, we bought 2 spinner rods. We had the associate, James **, set them all up with the line so all we would have to do is put the hook and bait on. One of the rods would not reel in, therefore we went back to the store, talked with James again and he figured out that the rod was busted.

He then gave us a new one, put the line on and again got it ready so all we had to do was put the hook and bait on it. He was the greatest help. He even gave us a few places to take our kayaks (that we just bought at Academy as well) out to to fish. He was the sweetest person and you could tell he took pride in his job and wanted to make his customers happy. Academy should be proud to know they have an employee like James **!! Because of him, I will shop at Academy for ALL of my outdoor needs!! Thank you James!!

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My Academy treadmill has lots of programmable features and speakers. It takes your heart rate. It allows you to adjust speed and ramp. It also allows for you to plug in your phone for music. But they are expensive and very heavy. I would like it to come with a TV like the ones in the gym. But those are too expensive. It would also be nice to fold up and put out of sight. It is overall easy to use though.

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I went to one of your local stores for fishing baits. When I got to the store there was bare shelves of the baits that I was after. That was not a problem seeing that I had several left in my tackle box. So I went back 3 times for the next 3 weeks and the shelves were still bare. So I went to the next city over from me, by passing the Bass Pro Shops to another Academy and found the baits that I was looking for. That store didn't have a problem keeping items on the shelves.

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I was at Academy Sports in Greenville, NC on Saturday, March 25 and I had been shopping there since last November and in Jacksonville NC as well. I went in to buy some running shoes and picked out the Gel Nimbus by Asics and the young lady did not have my size so she ordered them. Right then I paid for them standing on the shoe aisle with the store inventory type gadget she was using. I got an order confirmation and delivery method. I get an e mail the next day saying the order was cancelled and the money would be credited to my account. I called the 888 number and waited seemed like forever and when someone picked up they hung up. I called the Greenville store and asked to speak with the manager, they wanted to know who was calling. I said, "Skip the intro, my name isn't important to no one but the manager." The guy who answered said, "Oh Really?" My second complaint there!

I said I want to speak with the manager. Eddie come on the line and I told him about my experience and how I was disappointed in how an order can be placed and cancelled. He told me later that the item I ordered was sold out before they could fill my order and that they had no more orders for that shoe to come in. Now I want to know if there is inventory accounted for and the order is confirmed as well as shipping how can they send out shoes if they are not in stock, why can't they say back ordered instead of cancelling the order?? I don't understand this and I didn't like this at all.

The sad thing is I bought my GF a $100 gift card for Christmas and it's got to be spent there or maybe she will get her money back. I have receipt, and we can go to where the people know what they are doing, like Dicks or just order direct Asics shoes online and skip the middle man! I will NOT go back to that store again. I will add the lady that took my order was very nice and helpful. But I still don't have any shoes or my money back in my account as of today at 8:55 am.

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I went to Academy since it was close by. I had an ad from Home Depot with a portable table cheaper than Academy. The table was identical as the price match policy states and the store would not honor it. They gave me every excuse in the book. Very disappointed. Never shopping there again.

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Bad product sold and don't want to issue refund - Bad customer service! Sold me a 1000 rounds of ammo that is damaged and not circulating at all. Came to the store to get an exchange or refund, the manager was rude and unwilling to help me find a solution to the situation and said to me, "IF YOU DON'T LIKE IT GO AND DON'T COME BACK!!!" If it's guns and ammunition you're looking for go elsewhere. They are selling defective rounds!!!

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I ordered a boxing uniform that I specifically paid for a certain color and they send me the wrong one. So I called customer service and told them they messed up on my order even though they sent the order paper with the uniform of the color I pick and yet they still sent me the wrong one. So the lady went ahead and re-ordered my purchase and again they still send the wrong one which is the same as the last one and again it had the order paper with it and yet they keep sending the wrong one. They must not know how to read or not caring to make sure they send the right product that was ordered that I paid for. Poor workmanship. Poor services.

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I went to Academy Sports in Hickory NC last month to buy a gun and the guy behind the counter didn't really want to wait on me. I know people don't like selling guns out to just anybody but I had a permit to purchase a firearm. I have a clean record with not so much as a speeding ticket on it plus I had $1000 cash in hand. The only thing standing in my way from buying a gun was the guy behind the counter. I went to Gander Mountain in Mooresville NC and told them what happened and they were happy to sell me the same gun and they even price matched Academy and took an additional %5 of the difference off so thanks Academy. You really helped me out with this one and Gander Mountain just got 1 happy customer.

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I went to the Academy Sports in Tulsa to get a swimsuit. They didn't have any swimsuits but they did have gym shorts that worked as swimsuits. Overall the store is pleasant and the workers are helpful. It's more like a 'Sport Target' than a 'Sports Walmart'. I go back there once or twice per year. There is a caveat is their prices are not cheap, but I'd rather buy athletic wear that I can see in person and return without having to ship back if needed.

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Went to Academy Sports in Jackson Tennessee and bought a new gun scope on December 12th 2016 and would not work on my gun. Dec 18th 2016 returned scope back to store and they wanted to put money on a gift card. I didn't want money put on a gift card. We paid with a debit card not a credit card. The manager said they can't give cash back even though they got their cash the day of purchase and the money still not been put back on my card and it is January 3rd 2017 and we have called customer service twice and they gave us two different reference numbers and stated they was going to email us a discount coupon on next purchase for our troubles and was going to make sure the money was back on card by December 30th 2016. We have yet seen money back or a email.

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I placed an order on 12/16/16 and thought everything went fine! They advertised on their website that the package would be delivered in 3-5 business days which I was happy with since this order was meant to be a Christmas gift! After 5 days goes by I check to see if the item is being shipped and I see that the status of the item is still being processed. I call the customer support number and after being on hold for over 30 minutes I get a hold of someone. The rep told me they would notate the account and to give it 2 more days. I kept calling and EVERY time I called it was a 30-45 min hold!!! Finally I ask for a supervisor and get a hold of Brittany (HORRIBLE) who had no customer service skills. She gave me a reference number to call back the next to check the status. She also informed me they work with a separate shipping vendor and they weren't answering so they didn't know the status of where the package was.

On DECEMBER 30th I still had no information and called AGAIN - AGAIN on hold for 45 min - only to speak with Supervisor Patti. I gave her my reference number and NOTHING - she couldn't find anything out about my order based off the reference number! She apologized and promised to call me tomorrow with an update! The next day - I get an email stating my order has been CANCELLED!!! WHAT THE **!!! I call Patti back - FLIP out at her since I NEVER canceled the order!!!

She said the product was out of stock and I could replace the same order!! This was supposed to be a CHRISTMAS GIFT!!! And if the product was out of stock WHY WAS IT AVAILABLE ON THE WEBSITE!??? DO NOT DO NOT DO NOT ORDER FROM THIS WEBSITE!!! THEY ARE THE WORST!!! This was supposed to be an easy online purchase to save time and it only wasted hours of my life!!! Instead I will drive to Target for the product!!!

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I purchased a power pole for our boat online. Academy charged my card the full amount of over 1000.00. I received a cancellation from Academy 2 days later stating they were canceling the order because they couldn't fill the order. This was a Christmas gift for my husband. I asked them to upgrade the item to another they had in stock since they sold items that they didn't have. I was told no. To make matters worse they said it would take up to 2 weeks to have the charges reversed back to my card. I asked how they could hold money against my card... which was money they received. I was told credits took time. It has been over a week and I phoned them again and the charges were never reversed. They have the absolute worst customer service. I will never shop there or recommend them again.

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I ordered a very expensive professional 29" baseball bat for my grandson from Academy Sports online. The total for this purchase without shipping was $171.00. One week later a very tall box from Academy Sports was delivered by FedEx to my doorstep. The box was 62 inches tall! When I opened the box, I pulled out a very small plastic toy fishing pole and a long string of air pillows filling up the remainder of the box. The plastic fishing pole (it floats!) was meant for a small child and retailed for less than $10. Quite upset, I telephoned Academy Sports customer service and explained what had occurred. I was put on hold, and after about 10 minutes on hold I was cut off. I called back and was connected to a different person where I had to recount the entire problem again. She tried to be a bit more helpful by trying to reorder the bat for me, and again I was put on hold and cut off after several minutes.

Called back a third time and again a different person answered, and again I have to explain the same issue. This one tells me she cannot do anything for me like re-order the bat because it is too much money and has to be approved by the "higher ups". I ask how long this will take and I am told they will call me in several days to discuss the issue. She also puts me on hold after I tell her this is not acceptable, and again I am cut off after waiting several minutes. So now I am sitting holding a plastic toy fishing pole I paid $171 for, and I cannot get the issue resolved after 3 phone calls. Since I paid for the baseball bat order with PayPal, I was able to file a complaint and escalate it to a claim at the same time. Now PayPal gives Academy 10 days to respond and if they do not respond PayPal will refund my money.

I am required to ship back the plastic fishing pole with insurance and tracking to Academy which I did and it cost me $10 to do this using Priority mail with tracking. While waiting for Academy to respond to PayPal/me (they never did) I get a phone call from someone who wants to know the entire issue so once again I am explaining what has occurred. This person offers me a gift card and to reorder the bat. I tell her "no" I want my money back. At this point I want nothing to do with this store. I am told that I will be refunded and it may take several weeks... The 10 days pass without Academy responding to PayPal. I get yet another phone call from yet another different person who leaves a message on my recorder asking what the issue is; obviously she had been misinformed and did not have all the facts.

On the 10th day of waiting, I telephoned PayPal to press for resolution and my refund which they promptly forced from Academy Sports account. The lesson learned from this fiasco is NOT to order anything from this derelict company, and thank goodness I used PayPal who stood behind me even though I was forced to wait for my refund. In the meantime, I located the same bat on Amazon, got it cheaper because of the no tax and free ship, and had it in my hands in 2 days. Thank you PayPal, Amazon; shame on Academy Sports. What a total sham.

Academy Sports Company Profile

Company Name:
Academy Sports
Website:
http://www.academy.com/