Academy Sports + Outdoors

I purchased a firearm online from Academy Sports last week. I thought I was purchasing a new firearm, come to find out that it was a Display Firearm. When I picked the gun up I never saw anything stating Display which was on the side of the box. The manager nor the salesperson never said anything about the gun being a DISPLAY. The manager handed me the gun, asked me to read the serial number to her, I did, she took the gun back, put it in the box it came in and put it in a plastic bag, gave it to the salesperson who walked me out the store. I DID NOT WANT A DISPLAY GUN. I was told by Academy Sports there is a NO REFUND policy on firearms and I would have to contact the manufacturer to get this problem fixed. What a DUMB answer to give to a customer. Instead of Academy Sports trying to fix the problem, they now have lost a customer, going to get a bad review and word of mouth is going to be their worst advertiser.

Purchased a pair of work boots on 5/13/23 and wore the boots to work on 5/15/23. After one day of wear the boots were falling apart. Took the boots to the store In which they were purchased who informed me they could not accept the boots since they were not in resale condition. I stated that the boots were defective and showed the store that a fingernail could take a chunk out of the leather. I was then told that I had to contact the manufacturer. The manufacturer states that since the boots were purchased at Academy, that academy must do the refund since “they accepted the tender”. After calling academy customer service I was informed that the stores do not actually have to follow the posted return policy, and if they choose not to the customer does not have any other recourse than to accept the loss. According to BBB academy has developed a pattern of this behavior.

the store offers perks to sign up for a credit card, DON'T DO IT! The worst credit service, they have so many fees and multiple interest fees per month even when you've made a payment but their system didn't take it. That $12 merchandise charge is now upwards of doubling because they don't communicate properly with you when you're trying to fix the situation. The fees just keep adding up!!! So don't waste your time and money over a few dollars in perks!

I went to a register with a light ON to check out, waited 10 minutes, multiple workers walked by, no one told me register was closed. Then worker came and turned light off and told me to go to only other register open- customer service- to check out

I ordered a pair of shoes online almost a month ago. I ordered a size 12 in men's. But got sent a 12 in woman's. When I called them to get it fixed. She told me they didn't even have a size 12 in men's in stock. Which it says they do online. So I proceeded to do the whole refund process. Since we didn't have any nearby stores. We had to do our return through fedex. We sent them back.

I bought a Magellan 35 qt. cooler a couple years ago and the T-Rex rubber latches have broke. Now Academy Sports say they can't get replacement latches so basically I have a expensive cooler that I can't even use anymore. Had I known this would happen I would have never done business with them and probably never will again.

I ordered a pair of men's sweatpants online a month ago, it took a while to come in and when it finally did, it was the wrong size. I ordered a small and they sent me a XXL. I took it to the store to hopefully exchange it and they said there was nothing they could do because they were out of stock. I waited for it to come back into stock as the employee in the store said they stock up very frequently. I eventually ordered again and within a few days, they completely canceled my order. I guess they are advertising products as in stock when they really don't have any available. Very frustrating.

Academy Sports should have never sold an item they didn't have in stock. What a poor business model! When the baseball bat wasn't shipped I called 2 weeks later and Academy stated it had been sold while not being in stock - even though the website clearly showed the bat as being in stock. During the phone call the Academy representative stated it would be shipped in 2 weeks. Of course it never was shipped. I called again in 6 weeks and asked where my bat was and the representative UNBELIEVABLY stated that the order had been cancelled right after the first phone call, even though at the time the customer service representative told me it would be shipped in 2 weeks. I never got a notice that the item was cancelled.

I was never updated on the item I never received, when I tried calling the store no one picked up. Just bad service all around, what is the point of having shipping if it’s not going to happen. I need a refund too.

Academy Sports has terrible online support. We ordered shoes for pick up in store. We were given the wrong color with no tags. We called online support and they only offered an in store exchange, but the store didn’t have the correct style. We called and ordered again, and they sent the wrong size. They cannot resend the correct shoes without charging with a new order.