Zenernet

I signed into Zenernet for 14 Roof Solar Panels in early January of 2022 and finally finished it this month just now Although panels were installed in March, but many problems from subpanel upgrade, inverter malfunctions, and EV changer connection problems all happened and the first two project managers essentially avoid to help me due to those problems were so complicated. There is one time my laundry dryer lost electricity for 2 weeks during the subpanel upgrading, and the project manager didn't care and just left me suffering from it. The last step of EV charger setup took 3 month still can't find a end. I thought it may never have an end and almost collapsed my hope and totally lost my trust to the Zenernet.

Have to start off with, I have been super skeptical with the solar companies and their sales people for a long time. Have heard too many horror stories from friends, co-workers and acquaintances being disappointed, dissatisfied and basically lied to about what they were getting when signing up for solar power. With that said, I began my search to find an honest solar company, as well as educate myself about the in and outs of going solar. After looking at a lot of the big companies I did a random Google search: Best Solar companies in Central California and I stumbled across Zenernet. Never heard of them, but they were rated #1 by customer reviews, so I checked them out.

We explored options for solar system for our house year after year, but couldn't find a decent deal, until we came across Zenernet. For comparisons' sake we put Zenernet's offer against 3 best rated solar companies in our area, and Zenernet beat them all. They offered best equipment, best warranties and best pricing. During the installation the crew run into some hurdles due to our weird local codes, but they were able to adapt and make necessary changes in no time, so the project didn't stall.

All my questions were answered and the salesperson was knowledgeable and professional. Very nice experience. I appreciate that there was not pressure to make a decision on the spot. I am just starting the process of looking into the option of a solar system, and have several more appointments with other companies so that I can compare costs and proposals. I had never heard of Zenernet prior to this, and Ruben ** was a great introduction to this company. If all Zenernet employees share his desire for excellent customer service, I would be a happy customer.

I already used Zenernet last year for my solar. And this year I decided I would like a battery I don’t know why I didn’t just call them. I guess because I got some emails from another company so I just followed up with them. The customer service was horrendous and three months later really nothing it happened. Anyway I decided to get back to Zenernet since I had such a good experience with the solar panels.

We linked to this company through ConsumerAffairs last January 2022. They installed a system on our home in April 2022 without obtaining an approved city permit. They became difficult to communicate with and continued to fail city permit approval. In July 2022 I had to start paying the finance company for the installed system even though the system was not operational. By September I could not get anyone to respond to me through email, phone or text. I contacted the finance company in November 2022 about not paying for a system that was not approved or working. No one ever called me back. On January 23, 2023 I received notification Zenernet filed Chapter 7, bankruptcy. This experience was TERRIBLE!!

WARNING!! DO NOT USE ZENERNET FOR YOUR SOLAR PROJECT!!! The sales representatives seem like the most friendly family oriented people while they are getting your contract, but they are con-artists. In December of 2020 I first worked with Greg L. who seemed like my best chum. We had long conversations explaining the project and financial options and finally finalized our 20 panel project with a backup battery system. It sounded wonderful. I gave our $1000 good faith deposit with an understanding that if the project didn't get completed, I would get my funds returned. Then I got pawned off to another sales rep, Bill, in the middle of my project. They took months to get a solar installer, Anka Solar, to finally come to our property to assess our project here in Los Angeles.

It took 1 year to get installed. I feel sorry for all the lies they were giving to customers to sell their products. Zenernet you stole million of dollar from customers that have been waiting to get equipment install or repaired because of poorly installed systems. Your CEO need to be put in prison for the customers you have screwed!!!

BEWARE! DO NOT USE THIS COMPANY! My customer service and rep were great in the beginning. We met In July 2022 and by August 11th, 2022, my system was installed. I was scheduled to have my system inspected to be "turned on" early September. They never came, no one called. Fast forward to today, November 9, 2022, No one still has come out to inspect my system so that it can be "turned on," and I have called every number I have for Zenernet and no one has answered or called me back. I have sent several emails to everyone even the CEO and NOTHING. To make matters worse, a mechanic's lien has been put on my home from their distributor for non-payment from Zenernet!! When I called the distributor they said they have been calling Zenernet for weeks for all of their projects that are unpaid and have not gotten ANYONE! I hope this can be resolved swiftly and without legal interventions so that I can update my review.

We got the solar panels through Zenernet based on the reviews. Everything was ok until the panels were turned on and we started making monthly payments. The app has been showing gateway errors since the day one of assumed production. We kept calling, emailing, escalating within customer service department - no response. We finally got a service call scheduled but no one called during the promised time. Feels like a bait and switch, Zenernet. It's been over a month that we don't know if our solar panels are producing anything or work at all. If you have not gotten the panels yet, Zenernet is NOT YOUR COMPANY.