Zenernet

Zenernet

out of business
 4.5/5 (198 ratings)
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About Zenernet

Zenernet is on a mission to accelerate energy independence for all. The company prides itself on delivering the best customer experience in solar, beginning with a fully remote consultation, and it is the only company in the industry to offer modular pricing, which lets you only pay for the system you want. Installations are carried out by experienced local installers, and Zenernet stays in touch after install as a trusted partner to address changes in homeowners’ energy needs.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Fully virtual consultation
    • Installation performed by local techs
    • Modular pricing model

    Cons

    • Not available nationwide

    Bottom Line

    Zenernet’s virtual consultation lets customers get a customized proposal from the comfort of their home. Its modular pricing model gives homeowners the flexibility to choose a system that suits their needs and budget.

    Top Zenernet Reviews

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    Rated with 5 stars
    Verified

    Zenernet is a company that stands behind their products, has an outstanding warranty and provides solutions based on customer needs and not on what will help make most money. I wo...

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    Rated with 5 stars
    Verified

    I will definitely be recommending Zenernet to my colleagues who are considering switching to solar energy. ... I never felt pressured and trusted her expertise. I am looking forwa...

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    What is Zenernet solar?

    Zenernet’s mission is to accelerate energy independence for all. It aims to make solar power and other forms of energy technology more practical and affordable for more people. Zenernet focuses on transparency, convenience and competitive pricing. The company works with you to give you a comprehensive understanding of the energy you use and how it’s produced and come away with a plan to optimize your energy use for greater savings, efficiency and independence.

    Zenernet financing options

    Zenernet offers a variety of financing options for its solar energy products. In some areas, having a Zenernet solar system can also make the owner eligible for net metering, which is a utility billing system that gives the customer credit for excess power that their solar system generates.

    Zenernet does not offer leasing — the company states it believes leasing is not a good option for the customer. Leasing costs depend on the customer's energy bill, which often results in overpayment. According to Zenernet, purchasing a solar energy system is straightforward and has more transparent terms. Also, customers who own their systems have the option to make improvements as technology advances.

    Zenernet installation

    Zenernet’s Preferred Installer Network uses experienced, highly rated local installers to complete its projects, which supports local small businesses and gives the customer a personalized experience. Using Zenernet lets some of your solar investment stays local, and the company manages all processes and scheduling. Zenernet’s installers carry all necessary permits, licenses and insurance policies.

    Zenernet warranties

    Zenernet offers comprehensive workmanship warranties in lengths of 10, 20 or 25 years, which lets you choose the coverage level that makes sense for you. Zenernet’s warranties cover your entire system and roof and serve as an extension of the manufacturers’ warranties included with your system components.

    Zenernet FAQ

    What kind of solar panels are available from Zenernet?

    Zenernet has access to nearly any solar panel available on the market. During the consultation process, the company seeks to understand your priorities and recommend a panel that fits your needs. Zenernet offers panels in a variety of wattages and designs and from multiple manufacturers.

    Where is Zenernet available?

    Zenernet is available in 19 states, including Arizona, California, Connecticut, Delaware, Florida, Idaho, Illinois, Kansas, Massachusetts, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, South Carolina, Rhode Island, Texas and Utah.

    Does Zenernet offer energy monitoring?

    Zenernet includes standard solar production and consumption monitoring with each system. Zenernet also offers additional monitoring options, including Sense, a smart home technology application that allows consumption monitoring down to individual devices and appliances.

    Does Zenernet provide energy storage?

    Zenernet offers many energy storage and backup power options, including home batteries and generators.

    What other products does Zenernet offer?

    Zenernet also offers Electrical Vehicle chargers (EV chargers).

    Do we recommend Zenernet?

    Yes. We recommend Zenernet because of its wide range of solutions for homeowners seeking an alternative to traditional utilities and their high costs. Zenernet provides an excellent customer experience, and it offers a variety of helpful features, including modular pricing and a fully remote virtual consultation coupled with a local-touch installation experience.

    Zenernet Reviews

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    How do I know I can trust these reviews about Zenernet?
    • 4,189,804 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
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    Page 1 Reviews 0 - 5
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 23, 2022

    I signed into Zenernet for 14 Roof Solar Panels in early January of 2022 and finally finished it this month just now Although panels were installed in March, but many problems from subpanel upgrade, inverter malfunctions, and EV changer connection problems all happened and the first two project managers essentially avoid to help me due to those problems were so complicated. There is one time my laundry dryer lost electricity for 2 weeks during the subpanel upgrading, and the project manager didn't care and just left me suffering from it. The last step of EV charger setup took 3 month still can't find a end. I thought it may never have an end and almost collapsed my hope and totally lost my trust to the Zenernet.

    The only good system of this company is its customer service department, their staffs truly help. They finally send their best Manager Bill ** to me to solve this problem. Bill is very different from the other project managers - he is a very honest person, after a careful review of my case, he contacted me and the installation company, figured out the problem, and made an appointment for the installer to talk to the EV Charger company's tech support, get the problem solved nicely. Bill's friendly manner, always keep his promise to help, and his integrity towards challengers, impressed me very much. Bill's help, restored my trust to the Zenernet and now I can say Zenernet is not a bad solar company. Thanks to Bill and all other customer service staffs, they are the true work horse for this company. I wish Zenernet give me a better rating system: for the other Project managers, rating is 1 star, for customer services and Bill **, they are 5 Stars!

    Zenernet response

    Hello. Thanks for your thoughtful and honest feedback. It's not a secret that we have gone through some internal changes this year as we restructure our project operations and customer service departments to give customers the experience they deserve - unfortunately that inevitably led to some turnover because not everyone was prepared to work hard enough to meet our standards. Thanks for sticking with us through the bumps in the road.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 1, 2022

    Have to start off with, I have been super skeptical with the solar companies and their sales people for a long time. Have heard too many horror stories from friends, co-workers and acquaintances being disappointed, dissatisfied and basically lied to about what they were getting when signing up for solar power. With that said, I began my search to find an honest solar company, as well as educate myself about the in and outs of going solar. After looking at a lot of the big companies I did a random Google search: Best Solar companies in Central California and I stumbled across Zenernet. Never heard of them, but they were rated #1 by customer reviews, so I checked them out.

    Glad I did!!! I received my call from one of Zenernet's sales/solar designers, McKinley **. She was so pleasant, willing to answer all my questions...and I had a lot of questions throughout our discussions, lol. She designed a system that was specific to my needs for power, making sure I would maximize the benefits switching to solar on my specific property. The price was exceptional and now I am hopeful and confident the rest of this process will continue to be the same. Thank you, McKinley...You have been awesome!!!

    Zenernet response

    Thank YOU, Gary. We're excited to have this chance to work with you and show you what makes us different.

    2 people found this review helpful

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 30, 2022

      We explored options for solar system for our house year after year, but couldn't find a decent deal, until we came across Zenernet. For comparisons' sake we put Zenernet's offer against 3 best rated solar companies in our area, and Zenernet beat them all. They offered best equipment, best warranties and best pricing. During the installation the crew run into some hurdles due to our weird local codes, but they were able to adapt and make necessary changes in no time, so the project didn't stall.

      I didn't like one of the panels, Zenernet replaced it right away, no questions asked. It's been a few months now, our system is producing energy. I can access our system's portal from my phone, see how every panel is doing, how much energy are we producing any given time, every day and we get a monthly report as well. We never had an issue with it. The way it goes, we will produce way much more than we consume. I love our solar, thank you Zenernet, great work!

      Zenernet response

      It's so great to hear that we were able to deliver a good experience for your from start to finish and make your solar dream a reality after you had been considering solar for so long. Thanks very much for your review.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 12, 2022

      I already used Zenernet last year for my solar. And this year I decided I would like a battery I don’t know why I didn’t just call them. I guess because I got some emails from another company so I just followed up with them. The customer service was horrendous and three months later really nothing it happened. Anyway I decided to get back to Zenernet since I had such a good experience with the solar panels.

      Emily answered the phone early in the morning. She sent my information to the same man who sold me the solar which was extremely ethical of her. And then I asked her if she could advise me on how I could get out of the contract I was in legally and she was very informative and helpful. Turns out the company that I originally signed up with was going to sell me something that would have avoided my warranty with my solar panels. They didn’t even ask me the proper questions to find out what I needed. I’m so glad I’m now working with Zenernet again. And only sad that I’m not working with Emily but it was really good of her to refer me back to my primary person.

      Zenernet response

      Hello Elizabeth. We're so glad to hear that we could help you avoid a bad situation here. Thanks for your trust in us and for taking the time to leave us this review.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 2, 2022

      Jack is the best sales person I talked to on our solar project. He is very knowledgably, patient, and willing to work with us with transparency and honesty. We're able to talk through all the aspect of a solar project including equipment, warranty, price, project timeline and etc. Jack never pushes for a sale, instead, he listens to us and tries his best to get a best solution for both customers and the company.

      At this point, we're still considering multiple quotes due to the highly competitive market and aspects that Jack has less control. So I'm not qualified to give feedback on the project as well as the whole company. But I can't wait to leave a good review for Jack because of his great attitude and communication with us. This does reflect that the company is taking serious by acquiring awesome employees even though there're some negative recent reviews on Google (possibly due to supply chain issues faced by the whole industry). Big PRO to Jack. I will live a much happier life if all sales people are as professional as Jack!

      Zenernet response

      Thanks very much for your review. We fully endorse homeowners shopping around and getting lots of quotes so they can make a final decision they feel good about. Let us know if there are any other questions we can answer.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Nov. 29, 2022

      WARNING!! DO NOT USE ZENERNET FOR YOUR SOLAR PROJECT!!! The sales representatives seem like the most friendly family oriented people while they are getting your contract, but they are con-artists. In December of 2020 I first worked with Greg L. who seemed like my best chum. We had long conversations explaining the project and financial options and finally finalized our 20 panel project with a backup battery system. It sounded wonderful. I gave our $1000 good faith deposit with an understanding that if the project didn't get completed, I would get my funds returned. Then I got pawned off to another sales rep, Bill, in the middle of my project. They took months to get a solar installer, Anka Solar, to finally come to our property to assess our project here in Los Angeles.

      Carlos from Anka Solar was extremely professional and knowledgeable. I was very excited to be working with Carlos. We had a new plan to move my pool's thermal panels from one side of my roof to another to get more sun on the solar panels. Greg from Zenernet convinced me I could do the work and we could roll the materials and labor into my financing agreement. I then hired JC Solar to install the new thermal panels on my north facing roof so my south facing roof could get the solar panels and more sun in the winter. JC Solar did a great job and agreed to wait to get paid from Zenernet when the project was complete. Zenernet then dropped the ball on my project with the permits, then Carlos and Anka Solar quit the project. I spoke to Carlos with Anka Solar and he said that Zenernet did not work with good faith. My red flags went up!!

      I tried numerous times to follow up with Zenernet and got pawned off to one rep after another. Then my first rep, Greg, came back and told me my paperwork for financing wasn't processed correctly and I had to start the process over again. Meanwhile the company for the thermal panels is waiting to get paid and calling me every other week! Zenernet took weeks to find a new solar installer and then they never coordinated with me for their consultation. One day, out of the blue, somebody arrives at my home and informs me that they are my new installer and the entire project is essentially starting from scratch. I was dumbfounded. This is not the way I'm used to doing business. I called JC Solar and told them I would pay them out of pocket so they wouldn't have to wait any longer to get paid by Zenernet. I then called Zenernet to cancel our project.

      Greg replied in an email that he would get me my $1000 deposit back, but that was October 14, 2022. Since then no one replies to my emails, no real person answers the phone. I can only leave messages and no one returns my phone calls. It's Nov. 28, 2022 almost exactly 2 years since my project started. This solar project has been a complete nightmare with Zenernet. I just wanted my deposit back and go my way with another company. A company that isn't a 3rd party broker and a company that doesn't require a $1000 deposit...I wish I read Consumer Affairs first before I went with Zenernet. I would have chosen much more wisely. I'm not one to write bad reviews, but this company leaves me no choice when they steal my money and do shady business dealings.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 22, 2022

      It took 1 year to get installed. I feel sorry for all the lies they were giving to customers to sell their products. Zenernet you stole million of dollar from customers that have been waiting to get equipment install or repaired because of poorly installed systems. Your CEO need to be put in prison for the customers you have screwed!!!

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 10, 2022

      BEWARE! DO NOT USE THIS COMPANY! My customer service and rep were great in the beginning. We met In July 2022 and by August 11th, 2022, my system was installed. I was scheduled to have my system inspected to be "turned on" early September. They never came, no one called. Fast forward to today, November 9, 2022, No one still has come out to inspect my system so that it can be "turned on," and I have called every number I have for Zenernet and no one has answered or called me back. I have sent several emails to everyone even the CEO and NOTHING. To make matters worse, a mechanic's lien has been put on my home from their distributor for non-payment from Zenernet!! When I called the distributor they said they have been calling Zenernet for weeks for all of their projects that are unpaid and have not gotten ANYONE! I hope this can be resolved swiftly and without legal interventions so that I can update my review.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 31, 2022

      We got the solar panels through Zenernet based on the reviews. Everything was ok until the panels were turned on and we started making monthly payments. The app has been showing gateway errors since the day one of assumed production. We kept calling, emailing, escalating within customer service department - no response. We finally got a service call scheduled but no one called during the promised time. Feels like a bait and switch, Zenernet. It's been over a month that we don't know if our solar panels are producing anything or work at all. If you have not gotten the panels yet, Zenernet is NOT YOUR COMPANY.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 24, 2022

      The sales process is the only process that went well. That's how they get you in. Every step of the way after sales process there have been mistakes and a horrible experience. The first mistake came from the engineering department. The engineers came up with a solar design that was more efficient with less panels I needed than other companies I researched. That design was flawed, and it turned out I needed more panels due to unforseen pipes from the satellite image. If they would have sent people to my home, this could have been avoided. I should have pulled out then, but I continued.

      Things went smoothly for the next month or so while in the planning phase. Once it was time for install, that's when all hell broke loose. I requested to have Zenernet installers install the panels and not a third party. My thinking was if something went wrong, I didn't want the third party thing to be an issue. I had a team of installers show up to my home without notice. This team was asking where the panels were and if they could look in my garage for panels. We sent them away and I started calling and emailing everyone I had contact info for. Someone in management responded and said it was an error and scheduled an install date. That's where the next mistake happened.

      When it was time for our install, no one showed up. By this time we have a project manager and got her on it. I kept on having to go back and forth with her about getting a new date scheduled. Finally several weeks late we got panels installed. That's when the next problem arose. The installers, who were actually cool people, didn't installation the panels according to plan because they said there is no way the plan would fit. Due to moving more panels to side of house that doesn't get as much sun, Zenernet owed me 2 extra panels to get the same production. Needless to say, we failed inspection. It took months to get to the point where an inspector would come out after install.

      Essentially we had to start the process all over again. In the meantime, we went through several project managers. The first one was absolutely horrible. She would not return calls and just flat out ignore us. I had to call her from a number she didn't recognize for her to answer. Other project managers did a better job of communicating, but I still got the run around. My wife and I made it our mission to continuously email and call to stay on them. Without our persistence, we would have been ignored. The installation manager was the worse. He would miss appointments, lie, and ignore us as well.

      Finally after months of resubmitting plans and adding the panels that were owed, my system past inspection. That's when another issue arose. My electric company gave us permission to operate almost 2 weeks ago. My inverter for some reason is not connecting. The manager in charge of this process said they need a tech to come out. I've called, text, left messages and still no update. The absolute last step and still can't work.

      My reason for getting solar was because of impending purchase of 2 electric vehicles. The panels was was supposed to be installed months before the cars arrived. This process has taken so long, both cars are here and my electric bill has almost tripped. I'm currently paying solar and electric bills. Through persistence we got Zenernet to pay our solar bills. Since our electric bill is so much, we are still down hundreds of dollars. Since we've had permission to operate, our system is not producing anything, so I'm losing on that end as well. I started this process the end of December 2021. It is now the end of October 2022 and process still not done. Do not go anywhere near this company, you have been warned.

      4 people found this review helpful

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        Zenernet Company Information

        Company Name:
        Zenernet
        Year Founded:
        2017
        Address:
        4340 E Indian School Rd, Suite 21-132
        City:
        Phoenix
        State/Province:
        AZ
        Postal Code:
        85018
        Country:
        United States
        Website:
        zenernet.com

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