Zenernet Reviews

I am a senior citizen on a fixed income who was trying to reduce my monthly costs and be proactive in obtaining solar energy. Now I am working with a local solar company trying to gain a city permit so we an apply for our system to be turned on. What a mess! And, I am incurring thousands of dollars in additional cost to make all this happen. I am so disappointed, I can’t even express the stress I have been under. Nightmare!

Carlos from Anka Solar was extremely professional and knowledgeable. I was very excited to be working with Carlos. We had a new plan to move my pool's thermal panels from one side of my roof to another to get more sun on the solar panels. Greg from Zenernet convinced me I could do the work and we could roll the materials and labor into my financing agreement. I then hired JC Solar to install the new thermal panels on my north facing roof so my south facing roof could get the solar panels and more sun in the winter. JC Solar did a great job and agreed to wait to get paid from Zenernet when the project was complete. Zenernet then dropped the ball on my project with the permits, then Carlos and Anka Solar quit the project. I spoke to Carlos with Anka Solar and he said that Zenernet did not work with good faith. My red flags went up!!

I tried numerous times to follow up with Zenernet and got pawned off to one rep after another. Then my first rep, Greg, came back and told me my paperwork for financing wasn't processed correctly and I had to start the process over again. Meanwhile the company for the thermal panels is waiting to get paid and calling me every other week! Zenernet took weeks to find a new solar installer and then they never coordinated with me for their consultation. One day, out of the blue, somebody arrives at my home and informs me that they are my new installer and the entire project is essentially starting from scratch. I was dumbfounded. This is not the way I'm used to doing business. I called JC Solar and told them I would pay them out of pocket so they wouldn't have to wait any longer to get paid by Zenernet. I then called Zenernet to cancel our project.

Greg replied in an email that he would get me my $1000 deposit back, but that was October 14, 2022. Since then no one replies to my emails, no real person answers the phone. I can only leave messages and no one returns my phone calls. It's Nov. 28, 2022 almost exactly 2 years since my project started. This solar project has been a complete nightmare with Zenernet. I just wanted my deposit back and go my way with another company. A company that isn't a 3rd party broker and a company that doesn't require a $1000 deposit...I wish I read Consumer Affairs first before I went with Zenernet. I would have chosen much more wisely. I'm not one to write bad reviews, but this company leaves me no choice when they steal my money and do shady business dealings.

Things went smoothly for the next month or so while in the planning phase. Once it was time for install, that's when all hell broke loose. I requested to have Zenernet installers install the panels and not a third party. My thinking was if something went wrong, I didn't want the third party thing to be an issue. I had a team of installers show up to my home without notice. This team was asking where the panels were and if they could look in my garage for panels. We sent them away and I started calling and emailing everyone I had contact info for. Someone in management responded and said it was an error and scheduled an install date. That's where the next mistake happened.

When it was time for our install, no one showed up. By this time we have a project manager and got her on it. I kept on having to go back and forth with her about getting a new date scheduled. Finally several weeks late we got panels installed. That's when the next problem arose. The installers, who were actually cool people, didn't installation the panels according to plan because they said there is no way the plan would fit. Due to moving more panels to side of house that doesn't get as much sun, Zenernet owed me 2 extra panels to get the same production. Needless to say, we failed inspection. It took months to get to the point where an inspector would come out after install.

Essentially we had to start the process all over again. In the meantime, we went through several project managers. The first one was absolutely horrible. She would not return calls and just flat out ignore us. I had to call her from a number she didn't recognize for her to answer. Other project managers did a better job of communicating, but I still got the run around. My wife and I made it our mission to continuously email and call to stay on them. Without our persistence, we would have been ignored. The installation manager was the worse. He would miss appointments, lie, and ignore us as well.

Finally after months of resubmitting plans and adding the panels that were owed, my system past inspection. That's when another issue arose. My electric company gave us permission to operate almost 2 weeks ago. My inverter for some reason is not connecting. The manager in charge of this process said they need a tech to come out. I've called, text, left messages and still no update. The absolute last step and still can't work.

My reason for getting solar was because of impending purchase of 2 electric vehicles. The panels was was supposed to be installed months before the cars arrived. This process has taken so long, both cars are here and my electric bill has almost tripped. I'm currently paying solar and electric bills. Through persistence we got Zenernet to pay our solar bills. Since our electric bill is so much, we are still down hundreds of dollars. Since we've had permission to operate, our system is not producing anything, so I'm losing on that end as well. I started this process the end of December 2021. It is now the end of October 2022 and process still not done. Do not go anywhere near this company, you have been warned.