Tesla Energy Reviews

I have been using the Tesla energy system for the last 8 years and very happy about the whole thing, from its installation to everyday usage. I feel good about using the clean solar energy and proud of been owner of Tesla vehicle, Tesla solar system, Tesla Powerwall and Tesla charging system at home. I certainly don't miss gas stations, car shops and auto stores. I am a strong believer of Tesla and believe Tesla is the future.

My solar experience starts with Solar City, who I originally purchased my panels from. I actually am leasing to own my system. Tesla bought out Solar City and up to now my experience with Tesla has been good. When I needed to replace my roof they came and removed my panels off and then replaced them when the new roof was installed. There was a cost for this but I needed them to do it. Customer service was excellent for this issue. And I haven’t had any other issues.

A solar project is not a simple undertaking. Often, and especially under the utility NEM3 rules in California, the project may not make sense financially. Lease or buy, buy with or without a battery back up, number of panels and panel placement are all important factors. Equally important is the professionalism and competence of the installers. We researched solar projects as to all of these issues and also set up a small working model to better understand these issues, spoke with many neighbors about these issues before seeking estimates from solar companies.

Cody and his crew were fantastic! I also want to commend Steve, the technician. They took their work seriously when they arrived. What I appreciate the most is their punctuality, efficiency, and respectfulness. Cody always informs me about what to expect the next day, and he is very thorough in cleaning up after each shift. Thank you for the hard work and for being so respectful of my property. I would like to highlight that it has been very challenging for us to contact customer service when we had questions and needed clarification before our installation date. We tried to reach out to our sales/project advisor, but we were unable to get in touch with him. We initially expected that it would be easier to connect with him since he is our direct point of contact. Overall, our experience with the installation crew and technician was fantastic! They truly embodied the values of the company. Installation dates: 03/19/2025- 03/21/2025. Customers: April & Michael **.

The Tesla solar and Powerwall process was easy to understand and the communication was amazing. From the initial consultation to the final install, the Tesla App made it very easy. There was a text communication option available also if you had a question, and they answered back. It was easy to set a phone appt. If you needed to talk to somebody. There was no "sales pitch" ever. They even told me I did not need things when I suggested I needed another powerwall. Very refreshing to deal with such an organized company from top to bottom!!

WARNING: Tesla is notorious for fighting not to honor contract warranty. Tesla installed a residential solar panel system at my home in 2021 under a contract warranty that covers both hardware and workmanship defects. Recently, I discovered that the 2.5-inch plastic electrical conduit (PVC pipe) connected to my utility meter had detached from its wall brackets. Upon close inspection and photographic comparison, it became evident that Tesla's installation crew disturbed, removed, or displaced the existing conduit during installation of the solar system s metallic piping, leading to the damage and eventual failure of the mounting brackets.

We had our Tesla Solar panels and 5 Powerwall batteries installed in July 2024 and wasn’t fully functional until about 90 days after installation. Since installation we haven’t seen as significant a change in our electric bill as expected. It’s been very minimal considering the number of panels we have and Powerwall batteries we have. We have been trying to call, text - via app, and emailing Tesla to have a technician come out to assess proper installation. However, not only is it difficult to get a live-person to respond, but ‘when’ someone did respond via email – weeks later – we were told we’d be charged a $300 fee to have a technician come out. Despite how outrageous it is to have to pay such a fee for them to assess their own product and service, we nonetheless agreed to the fee. Since our response of agreement to the fee, we have not heard anything back from them.

We bought a house 3 years ago that has Tesla solar panels. We were required to assume the lease in order to buy the house. The panels have worked less than half the time we have been in the house, and when we have to get service, it takes several months for a technician to come to our house. The biggest credit we have ever received on our electric bill is $15. When I mention this to customer service, they say Tesla does not offer monetary relief to customers. Today, when I went to schedule service, the earliest date was 4 months from now! We had a different brand of panels on our previous house, and they were 1000% better!

Expect to waste minimum of an hour just to get ahold of a live representative. I have both Tesla car and solar panels and regardless of which department I need to get ahold of, I am on hold minimum of 45 minutes to 1 1/2 hours. Most of the time the representatives are knowledgeable and helpful, which helps with my frustration of wasting so much time with Tesla.. but sometimes I get a completely incompetent and/or rude representative, which makes me wish I never got any Tesla products. I just wasted 2 hours just to create a case to schedule an appointment for a roof leak caused by the solar panels.

Tesla customer service is awful, especially when it comes to scheduling a site visit for installation. Their agents communicate by text but don’t respond for days or weeks to a communication. My site visit was scheduled months in advance but then canceled last minute with no explanation given. I was left having to waste a vacation day which I had taken from work in anticipation of the visit. Stay away from Tesla.