Tesla Energy Reviews

I installed a Tesla solar system 3 years ago. For the last 2 years it was broken twice. I understand it is a complex system that can sometimes break, but not every year.... This time it broke on Jan 20, and it was fixed only on April 24. It was a nightmare to reach customer support, and they referred me to different tiers, not providing real ECDs and not wanting to send a technician onsite, stating that they need to check it first virtually and that it is my internet fault. I went through the hassle of changing all internet equipment and paying for it when it was unnecessary.

What a joke Tesla is! We have solar panels on our house that need to be removed to reroof our house. We have called 6+ times. We started the process to have it done and they dropped our request unbeknownst to us. We were told it would take 2 weeks to get a response. After 3 weeks we called them. They said they’d call us back after a certain date- they never did. We called again- they couldn’t find our request. To then start it again- we’re told it’ll take 2-4 weeks from then. It’s now been 5 weeks and we called back. They have still yet to start the process. They make empty promises. No one follows through. No one takes their job or customers seriously. We’re now told it’ll take 6-8 weeks. (We originally were told 2.) No one calls us back. We asked for a supervisor and they said our case doesn’t warrant one. Such a joke of a company who has horrible customer service. DO NOT RECOMMEND. Would give 0 stars if it allowed.

Wonderful, fast, and professional installation of a 14kW system and 1 Powerwall. Installation took 2 days, and they were super efficient. The order process was a breeze, too. I went from ordered to installed and fully powered on in 3 months. With charge on solar, I charge up my EV with free energy from the sun daily. So long, NV Energy!

We had Tesla solar panels and a storage battery installed with our new Arden build. We have enjoyed cost savings, and it is rewarding to know that we have a greenhouse and that Tesla is part of that. However, 8 years later, a function that connects the battery to the roof panels broke. I have been waiting 24 months, and it still has not been fixed. We are no longer enjoying the benefits of solar power. I have contacted Tesla and their nominated contractor multiple times to get it fixed, and they have not responded. After a huge effort from my husband and me, Tesla sent a 'part' to the contractor, and they arrived to 'fix' our issue. After 10 minutes, the contractor informed us that the part was 'wrong' and now we need to wait another 24 months (I assume) for another part to be sent and trialled. They left and I have not heard a word since. So, while I was impressed with initial set up, the after sales service is so poor I cannot recommend Tesla at all.

Horrible customer service, long waits for appointments for repairs. My system has been out for 2 weeks still waiting for someone to email me about the problem. Had a leak in my roof, had to wait 4 months before they would come out and remove them so I could get the roof repaired, which caused a huge problem with my ceiling. SolarCity was a whole lot better than Tesla when they owned this company.

I have to wait any where from 1 to hours just to speak to any "real person" they make it very difficult to schedule any service. Just want you to do the typical cookie cutter self tech videos. Have never struggle so much to get any sort of real customer support. Instead of having its own customer dept. on website they have items they try to sell you?

I just had Tesla solar and Powerwall installation. Had a great Tesla install crew here for 3 days. The crew could not have been more professional, kind, respectful, knowledgeable and helpful. Awesome products too! It just works!

Tesla is just a joke. You as a customer is just a bouncing ball. They just push you around and don't help. Our first panel was with SolarCity, they got bought out by Tesla. Fast forward 15 years later we wanted to put 2nd system, then the problem started. First they push with project saying you will get deposit back and etc. Then we got project plans, ok. And saying since we have roof tiles, need backfill, per Tesla. I contacted contractor they provided, guess what 25K work! Will you do 30K solar system with 25K roof work?? So I told advisor we won't proceed. She started not returning texts nor emails. So I cancelled through app. 3 weeks later I emailed where Is deposit back? Email was template saying takes about a month. OK. 3 months went by. I was at Tesla doing service, I asked and reply was because we cancelled ourselves. I was told can reach out online.

Best customer experience ever. Before they left, seeing generation and savings. Entire process was amazing: research, Tesla employees, preliminary design, quoting, final design, ordering, permitting, project management, installation, commissioning/startup, operating, app, savings.

This has been an extremely frustrating experience. There is no reliable way to check installation status, and communication is almost nonexistent. Our original installation was scheduled for 10/28/2025 (over a month of the day we call for installation), but Tesla canceled the same morning, notifying us by email. I had to reschedule myself, pushing the installation to 1/7/2026. When the crew finally arrived, they brought the wrong parts, meaning we now have to wait even longer for completion. The disorganization, lack of accountability, and repeated delays make this a horrible experience. Warning to future customers: Expect last-minute cancellations, long delays, and poor communication. If you value your time, consider other options before choosing Tesla Solar.

Tesla customer service is TERRIBLE. You wait months the for an appointment, they cancel last minute, there's no way to speak to a manager. DO NOT GIVE THEM YOUR BUSINESS! The inverter disconnects all of the time, and there's no way to get anyone on the phone, resulting in me getting charged more by my electric company and there's no way to fix it. Just wait and if you're lucky at some point, it will get fixed. THIS BUSINESS SUCKS. DO NOT GIVE THEM A DIME.

WARNING: Tesla is notorious for fighting not to honor contract warranty. Tesla installed a residential solar panel system at my home in 2021 under a contract warranty that covers both hardware and workmanship defects. Recently, I discovered that the 2.5-inch plastic electrical conduit (PVC pipe) connected to my utility meter had detached from its wall brackets. Upon close inspection and photographic comparison, it became evident that Tesla's installation crew disturbed, removed, or displaced the existing conduit during installation of the solar system s metallic piping, leading to the damage and eventual failure of the mounting brackets.

We had our Tesla Solar panels and 5 Powerwall batteries installed in July 2024 and wasn’t fully functional until about 90 days after installation. Since installation we haven’t seen as significant a change in our electric bill as expected. It’s been very minimal considering the number of panels we have and Powerwall batteries we have. We have been trying to call, text - via app, and emailing Tesla to have a technician come out to assess proper installation. However, not only is it difficult to get a live-person to respond, but ‘when’ someone did respond via email – weeks later – we were told we’d be charged a $300 fee to have a technician come out. Despite how outrageous it is to have to pay such a fee for them to assess their own product and service, we nonetheless agreed to the fee. Since our response of agreement to the fee, we have not heard anything back from them.

We bought a house 3 years ago that has Tesla solar panels. We were required to assume the lease in order to buy the house. The panels have worked less than half the time we have been in the house, and when we have to get service, it takes several months for a technician to come to our house. The biggest credit we have ever received on our electric bill is $15. When I mention this to customer service, they say Tesla does not offer monetary relief to customers. Today, when I went to schedule service, the earliest date was 4 months from now! We had a different brand of panels on our previous house, and they were 1000% better!

Expect to waste minimum of an hour just to get ahold of a live representative. I have both Tesla car and solar panels and regardless of which department I need to get ahold of, I am on hold minimum of 45 minutes to 1 1/2 hours. Most of the time the representatives are knowledgeable and helpful, which helps with my frustration of wasting so much time with Tesla.. but sometimes I get a completely incompetent and/or rude representative, which makes me wish I never got any Tesla products. I just wasted 2 hours just to create a case to schedule an appointment for a roof leak caused by the solar panels.

Tesla customer service is awful, especially when it comes to scheduling a site visit for installation. Their agents communicate by text but don’t respond for days or weeks to a communication. My site visit was scheduled months in advance but then canceled last minute with no explanation given. I was left having to waste a vacation day which I had taken from work in anticipation of the visit. Stay away from Tesla.

If I could give zero stars, I would. Tesla Solar has been a complete nightmare to deal with when it comes to removing my panels so my roof could be replaced. I scheduled well in advance, but Tesla repeatedly delayed the removal with little to no communication. My roofing project was put on hold entirely because of them, costing me time and money.

I had my Tesla solar panels and Powerwall 2 Plus for over 3 years. Had no issues until this week when my Powerwall broke with an internal fault that failed. The notification and ordering of parts were seamless and was automatic through the app. However, when I called to schedule the repair the service person told me it would take a month to repair it. I was amazed that they don't have people or contractors to do this the following week. I explained that during this time I will not store any energy and will pull all power from the grid. Additionally, I told them I will have nothing for backup during an outage. She just told me to call another number for compensation.

This has been one of the most frustrating and disappointing customer service experiences I’ve ever had. I’m a disabled U.S. Army veteran, and I had a Tesla Powerwall system installed at my home. From the very beginning, the installation resulted in serious electrical issues, including a non-functional breaker and no power in one of my backyard outlets — a clear safety hazard. I contacted Tesla immediately and have sent over 30 emails over the course of six months trying to get this resolved. Despite multiple technician visits, nothing was fixed. When a technician finally did come out, he chose to install a damaged, unreliable outlet, even though I offered him a new outlet from my closet. He refused to use it. Later, it turned out that the outlet he installed wasn’t even working.

I’ve experienced multiple system outages with my Tesla solar setup, and unfortunately, the customer support process has been extremely frustrating. The first issue took nearly five months to resolve. Despite numerous calls, Tesla refused to schedule an inverter replacement until their engineering team confirmed the roof panels weren’t the cause. When the roof crew eventually inspected the system, they found no issues with the panels and identified the inverter as the problem. However, because they failed to properly notate the account, Tesla continued to deny the inverter replacement. It took at least ten additional calls before a support agent finally uncovered the closed service ticket. Even then, the replacement appointment was scheduled months out.

I have been using the Tesla energy system for the last 8 years and very happy about the whole thing, from its installation to everyday usage. I feel good about using the clean solar energy and proud of been owner of Tesla vehicle, Tesla solar system, Tesla Powerwall and Tesla charging system at home. I certainly don't miss gas stations, car shops and auto stores. I am a strong believer of Tesla and believe Tesla is the future.

My solar experience starts with Solar City, who I originally purchased my panels from. I actually am leasing to own my system. Tesla bought out Solar City and up to now my experience with Tesla has been good. When I needed to replace my roof they came and removed my panels off and then replaced them when the new roof was installed. There was a cost for this but I needed them to do it. Customer service was excellent for this issue. And I haven’t had any other issues.

Owning a solar city/ tesla energy roof has been the worst purchase I’ve ever made. My inverter is constantly going out. Since November 2024 my solar panels have not been working, container service is rude and no one has an answer for what’s going on. But Tesla has no problems taking my money for the payment monthly. I’m paying for a non working product. And Tesla will not do anything

Professional, organized, on time, and answered all of my questions. I am confident I made the best decision to have Tesla handle my energy needs. I have had a great experience every step of the way. The customer service was exceptional!!

Very clear and prompt communication via their app, text and emails. Professional design team, project management, and skilled tradesman worked professionally and efficiently to schedule with no delays. 9kw solar system with PW3 and 1 expansion PW installed in 8 hrs.

Tesla is the worst company I've ever dealt with period. Their customer service is nonexistent. You can't call, you have to send an email in and hope that the AI graces you with a chat. If you're lucky enough to get someone, they'll schedule you with an appoint for six weeks to two months out. Then the tech will show up an hour and a half after the 10-3 window they gave you (which forced you to take a full day off of work). The tech won't be able to actually do anything, just schedule another work order for two months later. Which they will double book and call you at 2PM (again, that 11-4 window) saying that they want to reschedule you for a month later.

If you're considering Tesla Solar, think twice. My experience was frustrating, marked by unprofessionalism and a refusal to take responsibility.

A solar project is not a simple undertaking. Often, and especially under the utility NEM3 rules in California, the project may not make sense financially. Lease or buy, buy with or without a battery back up, number of panels and panel placement are all important factors. Equally important is the professionalism and competence of the installers. We researched solar projects as to all of these issues and also set up a small working model to better understand these issues, spoke with many neighbors about these issues before seeking estimates from solar companies.

Tesla customer service is non-existent - terrible. I was residing the side of my house and it took me 4 months to get Tesla to remove the inverters off the side of the house. Then on Friday I got a bill for $1,850 and on Sunday I received a text that it was past due.... Grrr.

Cody and his crew were fantastic! I also want to commend Steve, the technician. They took their work seriously when they arrived. What I appreciate the most is their punctuality, efficiency, and respectfulness. Cody always informs me about what to expect the next day, and he is very thorough in cleaning up after each shift. Thank you for the hard work and for being so respectful of my property. I would like to highlight that it has been very challenging for us to contact customer service when we had questions and needed clarification before our installation date. We tried to reach out to our sales/project advisor, but we were unable to get in touch with him. We initially expected that it would be easier to connect with him since he is our direct point of contact. Overall, our experience with the installation crew and technician was fantastic! They truly embodied the values of the company. Installation dates: 03/19/2025- 03/21/2025. Customers: April & Michael **.

Terrible accessibility to customer service. The phone numbers are non-functioning, divert the caller to some unrelated sales campaign, or an endless loop of irrelevant automated options that take the caller nowhere. The chat function on the app is a little better, but my service issue is still unresolved after months. Meanwhile my solar service is a half capacity because one of the inverters has been non-functional.

The energy products are stellar. The solar panels and batteries perform as specified. Installation was swift and very efficient. Tesla Energy handled every phase of the install brilliantly. They honored my preferences for the location of the new power wall and contracted a company to dig a trench and install a conduit between the main structure and the location where the new batteries were installed. During the design and pre-install phase, my liaison, Kelsey, was very knowledgeable and helpful. Finding her contact info, however, was very difficult as it was buried inside the Tesla phone app, which is the only resource for contacting Tesla Energy and getting help. The app seems to favor Tesla car topics, making it difficult to find and get help from Tesla Energy. Navigating the app is difficult and counterintuitive, even as I have served as a knowledgeable IT professional for many years.

I am Anesa ** paying for their service for over a year. It is constantly broken. They have money back guarantee for bed performance, but they denied it to me even though their system never worked for me. Do not sign up for it.

The Tesla solar and Powerwall process was easy to understand and the communication was amazing. From the initial consultation to the final install, the Tesla App made it very easy. There was a text communication option available also if you had a question, and they answered back. It was easy to set a phone appt. If you needed to talk to somebody. There was no "sales pitch" ever. They even told me I did not need things when I suggested I needed another powerwall. Very refreshing to deal with such an organized company from top to bottom!!

Tesla has the worst costumer service I have ever encountered. I had a leak in my attic due to the solar panels that were installed by Solar City now Tesla. After months of waiting, I was finally able to get the panels removed and had a new roof installed. As suspected all the contact points were showing signs of water damage along with the two active water leaks that initiated the complaint. Tesla was given pictures of the inside and outside along with statements from two different roofing companies stating that the leaks were caused by the solar panels. They at first stated they were partially at fault but know have rescinded any offer to cover damages.

Horrific customer service, not to mention the lack thereof becomes costly in the long run. As others have mentioned. Summer 2024 I noticed a huge jump in my true up (Nem-1 contract) with PG&E in July. The opposite should be happening in July! Turns out the system was offline. I checked the old solar city box and sure enough I had red lights. The Tesla App did not notify me, nor did Tesla repair dept. (They have told me that they monitor the system.) No, they do not. It is difficult to speak to a person when troubleshooting the system. They do not have a repair department that is large enough to accommodate onsite troubleshooting. We reported this problem in late July/early August 2024. The first available appointment for an assessment Oct. 25th!

Be very cautious if you plan to sign an existing lease, new lease or purchase solar panels from Tesla. Tesla has so many loopholes that they include within their contracts that if you have any issues at all the contracts are written to avoid any liability in many different ways. Not to mention they will unapologetically treat you like it’s your problem. Please read, I would hate for this to happen to any other hardworking American.

I cannot speak for the product itself. I went through the initial process of a phone consultation and an initial design. Was asked to sign off on the design with the understanding that an in person site review was necessary and would likely result in changes. I made it very clear to sales guy that I had to have a site inspection before we left on a 2 week vacation.

Tesla took over my solar energy account from Solar City, who I purchased my solar system from. My Tesla solar panels did not produce any energy for four months over last summer. I had to call them multiple times to get service out to fix my controls/inverter. They charged me differing amounts over four months while my panels did not work? It has been a nightmare to talk to someone in billing and they refuse to provide a credit or reimburse me for services they did not provide. We will have to litigate to get the $760 back from them. No wonder Musk is going to be the first Trillionaire. His company bills whatever they please without providing services.

This has to be the worst company I have ever dealt with. I paid a lot of money for this system. I have had it a little over 3 years. Close to 2 years of that it has not worked at all or half functional. My current issue took 3 months to come out to see what issue is and now 4 months for a crew to come out and fix it. Prior issue they didn’t wire correctly in an area known to have snow, had to pay another 2000 for them to rewire and this time wire so snow sliding off panels doesn’t pull the wires. This ordeal took 8 months to get fixed. Do not use this company. Unfortunately I'm at their mercy. All I can do is tell everyone to avoid this company like the plague