SunPower Reviews

I got the app of SunPower on my phone and I'm watching my progress. I'm doing really well and I'm really happy with it. It's working great for me. I was confused because there are so many people in my neighborhood where I lived before, they've gotten solar power and they're not getting any money back from it. They're paying for it on a daily basis. So I'm fortunate right now. I'm not paying any bills. I got a rebate on the first bill. It's great.

So far, my experience with SunPower has been good. It took me a while to figure out how the graph worked. I eventually figured it out and I check it every morning even before the sun comes up, and it's all looking good. It looks like it's making more power than I'm using. I like that. I just wish SunPower would give me the option to install more panels. I have 17 but there's space for 18. I understand they're only trying to make 100% of what I used, but there's nothing wrong with making 200%. They left one little place out of there. It looks like it'd be a perfect place for one more panel.

The signup process went slow but partly because we live in Laguna Woods and a lot of times, permits are slow. Everything was done well with the installation. It went smoothly. The installers delivered the product and put it up in a quick manner. I was pleased with SunPower and we would recommend it. It's doing what it's supposed to do.

I wish I could do add-ons, but they didn't want to. But, they're good and so far, my bill is way cheaper than where I used to live, but I didn't have solar. I would recommend SunPower.

So far, SunPower is good. In-between there was a little bit of a duration when the app wouldn't show the amount of solar production, but besides that, it's going well. Installation was very good. The only issue I had was that the person who was taking care of the thing didn't tell me the choices in terms of all the different panels I could have. So, there are certain other panels which are a little more costly, but they have much longer life and, production-wise, they're better. I was hoping I could get those, but he did not tell me and I got to know about that later. When I called him, he said, "Swadesh, even if I told you, we didn't have that available." That was why he didn't offer that. I also asked him, in case the production of solar goes down, what would be my option then. He said, "Then I will take a look at it in case it goes down. Then we'll figure out a way for changing the panels that's required."

I had SunPower for 4 years. This company has gone out of business with no plans to service their equipment and left customer with a broken system and no one to service. I don't know how anyone could allow this to happen and no one stepped in to say how do we look out for our paying customer. This is the worst I have seen.

I Have made dozens of calls since 2021, (when we purchased our home) to have our system repaired as it has never worked. It was never repaired and has not produced any solar power or savings for us. We were led down the garden path with many promises of our bill being reimbursed, pausing our payments until it was repaired, but Sunpower simply continued to take our money month after month for a defective product. There are several class action lawsuits against them, all for the same stuff

Since the bankruptcy, their service is the worst. No response to calls (if they go through). Lately all I get is a busy signal. I tried emailing them to the email address they provided on their website. The email would not go through and after 4 attempts my email software said it was undeliverable. Now they are pushing new products. I would NEVER consider buying anything from them.

I just got an email saying I need to get the new SunPower app and it doesn't work! This is after waiting months when the original app stopped working and there was no information on how to update my wifi. Get a clue Sunpower and don't send out emails until your app actually is functioning!

I only selected a single star because zero stars was not an option. So I took over a prepaid solar lease through Sunpower when I bought my house. I had high hopes going in, but when I moved in I discovered my inverters were broken. I didn’t think too much of it 'cause I have a prepaid lease so Sunpower should fix them. I contacted them to get somebody to fix them, but I am still waiting for the fix (over 10 months). Had some hope because the contractor reached out and said they had the parts available, but when I contacted sunpower to pay for the installation they said submit a new online request for repairs, and now I’m waiting again. They have only one customer help line whose only answers are submit an online help request and I don’t know how long it will take, because I’m not a servicing person and there’s a lot of requests.