SunPower Reviews

As far as the customer service from SunPower, it couldn't be any better. Every time I've called them or emailed, I've gotten a straight answer. They did the installation in one day, which was wonderful. And everybody on the crew seemed to know exactly what they were doing. I would ask them electrical type questions, being I was an electrical technician in the Air Force, and I was surprised that they seemed to know what they were doing. It just took forever to get Xcel out here to do their part and get it hooked into the existing wiring system. So, SunPower needs to get some connection with those guys to get that part go faster.

The panels are on my shed, which is detached from my house. I've got 400 amp service coming in where 200 goes to my house and 200 goes to my shed. So, the meter only reads what's in my shed. With the app, I can see what my business is using, but as far as producing versus what I'm using total, it doesn't really work. But that's a one-off issue. Most people don't have that issue. Other than that, I'm super happy with my decision to go solar. There's a customer service line that I can reach if I need to know my figures and I can also see that on my electric coop's app on Corn Belt, including my usage. So far, I very rarely have an electric bill anymore. Usually, in January, I have to pay a little bit, but that's because our coop resets my credit. But for the rest of the year, I generate more than I use, but not excessively.

The installation was great, too. A huge team of people came and they were very organized. They already had from that project coordinator the details of our situation, and somebody already came, scoped everything out, and planned it. So that went off flawlessly. It took two days to complete which was less than the timeline they gave me, which was good. So far, our energy bill has been really amazing. We have two electric cars we charge and we're still paying so much less to PG&E than we were before. I would tell my friends with confidence that SunPower is a good company and I've referred a few people that ended up signing with them.

Aside from that, I live in an old house and the panel had shorted out a long time ago. I had somebody fix it and they did a bad job. But the electrician who came with the installers from SunPower did a fantastic job on the panel. Also, when the county guy came over, he told them that he loved working with them because they do a good job. So far, I'm very satisfied in going solar. I noticed the changes the first time that I got my bill after it was installed. During the summer, the difference was huge. I live in a hot area and over 100 degrees during the summertime.

I have three separate electronic requests pending, all of which have been pending over two weeks. They are also delaying the refinance on my house which is costing me hundreds of dollars. Their processes are so slow and inefficient you will wonder if there actually are people responding to these requests. I have had only heartaches and rage since signing up to be a Sunpower customer. The company resources pale in comparison to the number of customers they have, and I would legitimately feel sorry for any sucker looking to sign a new contract with the company. If I had a Time Machine I would never have gone into a lease with them. In all seriousness I would highly discourage any person from getting involved with Sunpower in anyway.

I must have called around 100 times and was told EVERY TIME that the case manager or supervisor was in a meeting and would call back. They NEVER EVER call. I needed to call back and always received a forward message at why the issues aren't resolved. In the year after it finally was installed the system went down about 6 times. Then they need to (waste time) and troubleshoot. This added days each time and then the tech that was supposed to come in a week, would come in 3-4 weeks. Obviously never fixing the issue because two weeks later it was the same issue. Then with a work order for a technician to come out, the company files bankruptcy and I'm told they will not be resolving the same issue that's been going on since day 1.

Everytime I call, I have to sit and wait for a very long time. It is 3/29/24 @ 11:16am and I have been on the phone with them for 18 minutes already - on hold the whole time. I already called Air Sun before this call and they told me that they are still waiting on Sun Power to approve the compensation for the work order to come out to my house and fix the solar inverter. Air Sun took less than two minutes to ascertain what I needed and what the hold up was; the hold up is completely on the Sun Power side. Right now I have talked to the woman from Sun Power three times and she cannot seem to solve this SIMPLE issue (41 minutes in and I am back on hold again).

On 3/27/24 I called our power company, Southern California Edison, and they confirmed with me that our solar stopped working on 11/30/24. Today is 3/29/24 and it is still not working. That is four full months, 1/3 of a whole year, that we have been paying a lease @ $118.47/month and we have received no service from Sun Power. I already talked with Air Sun today and they said they cannot come out today even if they get the compensation approval from Sun Power. So, today is Good Friday and so they won't be out until at least the 1st/2nd week of April putting us at well over 4 months by the time this gets resolved. I am expected a refund of 5 months lease for services not rendered.

I called SUN POWER on 3/6/24 because I noticed my solar wasn't showing any production on the mySunPower phone application. They ran some tests on their end and said we would have to send a technician out and that they would call me and schedule it. I have called Sun Power numerous times over the last 5.5 years and they have never ONCE actually done what they said they are going to do without me calling several more times. So, I waited two days and called back on 3/8/24 to find that they still haven't done anything and they blamed Air Sun (their partner company). I called again twice on 3/26/24 and then again on 3/27/24. Every time I call, I have to sit and wait for a very long time. It is 3/29/24 @ 11:16am and I have been on the phone with them for 18 minutes already - on hold the whole time.

I already called Air Sun before this call and they told me that they are still waiting on Sun Power to approve the compensation for the work order to come out to my house and fix the solar inverter. Air Sun took less than two minutes to ascertain what I needed and what the hold up was; the hold up is completely on the Sun Power side. Right now I have talked to the woman from Sun Power three times and she cannot seem to solve this SIMPLE issue (41 minutes in and I am back on hold again). On 3/27/24 I called our power company, Southern California Edison, and they confirmed with me that our solar stopped working on 11/30/24.

Today is 3/29/24 and it is still not working. That is four full months, 1/3 of a whole year, that we have been paying a lease @ $118.47/month and we have received no service from Sun Power. I already talked with Air Sun today and they said they cannot come out today even if they get the compensation approval from Sun Power. So, I wrote this on Good Friday and I figured they won't be out until at least the 1st/2nd week of April putting us at well over 4 months by the time this gets resolved. It ended up being 5 months and 3 or 4 days without service. The whole time I have been paying my lease with NO SERVICE. I am expected a refund of 5 months+ lease for services not rendered.

Fast forward into mid June of 2024, I had been working with the Better Business Bureau to help try to resolve this fiasco. They really helped and got the ball rolling. They connected me with a man named John ** at Sun Power and he calculated 5 months and a few days of service was worth $636 and some change. He checked with me on that figure, and I agreed it was correct. He said I would be issued a check within approximately two weeks. The end of June came and went and no such check arrived. I called and left message after message for John and no returned call came (408) 703-9926 is still the working number but I have since called it 40 times to no avail. I have called Sun Power approximately 90 times now on this issue. I have REPEATEDLY asked to speak to a manager/supervisor and as of today 11/13/24 I still haven’t received a call nor been transferred to speak to one.

All I hear from Sun Power is that I have to go to a website: ** to address the issue. The website has no ability to do so. November is when my Settlement Bill is due. In November of 2023, my bill was $271.34 and in November of 2024, my bill was $1035.62, up $764.28. Not having solar for 5+ months really set our finance back and Sun Power has done NOTHING to make it right.

Money talks. I have an 840 credit rating because I pay my bills and am extremely diligent about staying on top of things. I have decided that the only way to get Sun Power to call me is to stop paying my lease for 5 months (I am on month 4). They have started calling me now, but still no one has called to resolve this issue. They are calling for money, much the same as I have been since June.

Tomorrow I am calling the Attorney General's Office and the California Public Utilities Commission regarding the lack of service I am receiving from SunPower. It has been dozens of calls and months of waiting. I am done with SunPower. No one, not a single person at SunPower follows through with anything they say they will do. Crooked is the word that is coming to mind when I think about SunPower. Steer clear of Sun Power. They do not care about their customers in my opinion. They only care about collecting money - no service.

It took 6 months after installation and 6 different groups of people to come out and fix it to get it to work. I have a clay roof. They broke some tiles. I asked for a final check on broken tiles, and they ghosted me. I guess that is my problem now. When I saw the bankruptcy notice, it was not a surprise. I would strongly encourage you to do your research but there is no way I would recommend them. I would like to give them zero stars but I guess that is not an option.