Sunlux

Southern California Edison has changed the net metering. The amount of money that Edison buys the power from people with solar panels is going to get cut by 75%. If you don't have your solar panels approved by Edison before April 17th, whatever Edison pays to buy power from people with solar panels gets changed by 75%. So, it would be more cost-effective to do it now. If we waited until after April 17th, people are saying it's gonna kill the solar industry in Southern California because Edison's not gonna be paying homeowners for the extra energy that they produce. So, we felt compelled to have solar panels installed because of the Edison deadline. So far, Sunlux hasn't started any work except process paperwork. So far, processing the paperwork has been fine.

Things have generally gone okay with Sunlux and the only thing that is disappointing is my project manager is out in Texas and I live in a three-story house and they keep saying that there are things that are preventing the project from going to the next level. So, I'm trying to see if they can complete the project work-up so then it can go to my HOA. It's stalled out a little bit. So, I'm waiting for Sunlux to take the next step. Everyone on the team seems to be receptive and seems to be trying to do their best to provide appropriate services. But every month that goes by that I don't have solar panels on the roof, I'm losing money because that's money that I'm paying into a power bill that I wouldn't necessarily have to pay. So, Sunlux is in a tough spot because the faster they get the solar panels up, the happier the customer is. So, I'm just sitting here watching the clock.

The very first guy I talked to was incredibly helpful and knowledgeable. He had worked in the industry for many years and in many positions. But it seems like we're kind of getting stuck here as far as the next step because it can't go in in the original configuration that everybody thought it was going to be. So now they're trying to come up with some alternative. But I haven’t heard from them yet. It seems it's going to be more expensive, and it makes sense because it's more trouble. It's going to cost as much as it would cost to have power from the power company. So it's going to die down even though I'm getting the break on the taxes. If only it's going to work.

We heard about Sunlux through a friend who used the company and specifically put us in touch with Chris. We called him and it was great. We liked how easy he explained everything really well to us. However, we had a little bump recently. My husband was home, and whoever came out to do the site audit didn't talk to my husband. In one of the emails that came through, I was a little confused because I wasn't sure exactly what the representative was asking us. I sent a clarifying email, then after that, the email that she sent back was a lot more clear. She was asking us about where we're gonna put the EVs. We're going back and forth now through email, trying to finalize where our EV outlets are gonna go.

I have two houses down Corporate with Sunlux. One is okay and we are already processing through the HOA. But the scheduling with the other one is quite slow. They arranged for the technician to take a look at the roof, then after he inspected the roof, I haven't heard anything from them for four weeks. Later on, they contacted me and said that the technician did not complete an investigation on the roof. So they needed to come back again. Then they started to schedule for the technician to come over. In the end, I contacted the salesperson who contacted me in the very beginning. He contacted someone in the company and arranged for someone to come over today to take a look at the roof again. He did a good job. In fact, he is the reason why I chose Sunlux. This guy is Chinese, he's very popular in the Facebook group, and a lot of people recommend him, which is the most important thing.

Sunlux had the best sales process. Christopher, was our sales guy and he was really great and his presentation was great. It was very clear. The other kicker at the end was they had better financing options available. The installation itself was fine. A little damage to the house, but they came and fixed it afterwards.

Sunlux came in with a price that I was willing to pay. Also, their reps were very responsive. But I ran into a bit of an issue last year when I was trying to expand the system. I sent them emails, but they wouldn't respond. It seemed their spam filters were stopping me from emailing them. We eventually talked on the phone and got past it. So, they completed the expansion of the system last month. It all worked out. There is a reduction in what I pay the power company. Give Sunlux a shot.

The reps were informative. They weren't trying to push something on me. The experience was pleasant. From the initial sign-up, the information that they provided, the non-hassle attitude and what they had to offer as far as price, Sunlux sold me on them.

I like Sunlux' response to my questions. You can send any questions and they answer them quickly.

In the beginning, the process was very simple online. I had a shared screen meeting so that we didn't have to disrupt anything. Then the site inspections came. At one point, we had some roof leaks and some delays, but in the end, the individuals involved got everything taken care of. So, I appreciate it and the system has been a great benefit. Going with them was definitely a smart decision.