SolarCity

Tesla, formerly Solar City installed a solar system at my home with a battery backup and inverter to run critical items in the event of a power outage. I met with the project manager to go over what would be wired in the home to power during an outage and was told that lights within the house, appliances such as refrigerator and some outlets inside the home would be connected. I was also told that things like microwave ovens and central heat and air conditioning would not be connected due to the amount of power they require. I agreed and the installation was performed. I did not go back and check the power panel to ensure they installed the service correctly and until recently I assumed in the event of a power outage, my inside lights and food storage would be operational.

During year 6 of our solar installation, our system completely failed in July 2019. It is now January of 2020. Techs came-out and said it's the panels have failed and our system needs a total replacement with new panels. Several months ago, I was able to get a return call from Tech/Engineering Dept.. They said our system would have to be re-engineered and reinstalled and would be about a month until I could expect an update. Several months have now passed with no update. Level 1 support says there was an entry in my record (12/19), indicating the Engineering group decided NOT to replace my panels with newer models, but there is no further information. Support says they cannot forward my call to Engineering or anyone else and I just have to wait until somebody decides to move my project along.

Several months ago the Solar City system on the roof of my AZ home started to malfunction. Solar City said the problem was with the inverter and replaced it. However, the problem was not resolved. A second visit by a now Tesla rep indicated that the problem was with the panels and they needed to be replaced. That was in October. Several telephone calls later to Tesla I have now been told that replacement panels will be available sometime in the first quarter of 2020 with still no schedule for the replacement. Meanwhile I still have to pay Tesla and the power company their monthly fee and for the power supplied to meet our needs. This is costing me over $150 per month. Clearly Tesla clearly wants to install panels that are available on new systems rather than use them to replace defective units. I would not recommend Tesla solar systems.

Solar panels are great to have UNTIL the last 5 months. I would look at the app and see how the panels were producing and how much energy was consumed. My electric bill was nothing and the winter was maybe $10 per month. Now, Tesla took away the solar city app and replaced it with theirs. The app has no information on the panels at all. I have an electric bill of over $150 and still paying for the panels.

I have hired Solar City in 2016 to install panels on my roof which they did. I pay $178.00 to Tesla besides paying my electricity bill. It work well in July and August but the rest of the year I don't see much a difference. So instead one bill I pay two bill which goes to up to $400/month. A month ago we noticed that there was a water leak from under solar panels to one of our bedrooms. I called Tesla and they sent someone to inspect it. The inspector to me that plywood under the shingles are soft and damaged. Tesla called me back and told me that the damage is not because of the panels and I should get it fixed on my own.

The House I'm living in is being sold. The ONLY thing holding up the closing is the lease for the solar panels. My sister contacted them and found out that our DEAD before the solar panels were put on the house grandmother's name was somehow added to the lease. I don't know or understand HOW this could happen!!! Am seriously going to have this looked at by the Better Business Bureau, ConsumerAffairs bureau And the State Attorney's office.

I purchased property July 19, 2019 and took over the Solar System per agreement transferred to me from the previous owners. I really didn't want Solar but the house came with them or no sale. Ok. Well I never got any information from anyone about how the panels work or when I would get my first bill. After several months the first bill came. They sent me a gateway which doesn't really work so I finally reached Solar City only to find out the inverters don't work and haven't since October 18, 2019. Field Tech dispatched. Field tech came October 31, 2019 and said the inverters will all have to be replaced. He shut down my system.

We bought a complete solar system from SolarCity, now known as Solarcity-Tesla. We paid the entire bill off, $48,761.87 on December 4th, 2018. THEY STILL HAVE NOT SENT A RECEIPT. All we want is a receipt. We went to refinance our home, and there is a lien on our home for the solar....IT'S PAID OFF. PAID OFF IN FULL. They need to remove the lien and send us the receipt! We've asked for a receipt repeatedly and their answer is always, "We've put a ticket in for a receipt." BUT NONE IS EVER CREATED, OR SENT TO US.

I purchased my solar system from SolarCity back in 2016 and shortly after that Tesla bought SolarCity. A few weeks ago Tesla contacted me to advise my system was not producing as much as it should be so they sent out a technician, took about 2 weeks for him to come out. Upon his review he confirmed that my system was completely shut down, the inverter was no longer working and had to be replaced. I had contacted Solar City / Tesla several times throughout the past years as I was getting error messages and they kept telling me it wasn't their equipment, the issue was with my electric company, EverSource. Of course every time EverSource came out they told me the issue was with SolarCity/Tesla's equipment so the issue was never resolved.

In 2015 we were approached by SolarCity. Their pitch was that we could save money on our power bill for no upfront costs. We would pay for power generated and we would get a bill from our power company with the net result of a savings. Because our installation was optimum (south facing roof) they would only be installing a small system. Everything worked as promised. The install was completed within 45 days, our average charge from SolarCity was $56 and change which saved us about $20 per month from the local power company. In 2016 it was decided to sell the house. Luckily we received several offers on the first day. All offers were for the system to be removed from the house as recommended by the purchasers real estate brokers. SolarCity had a provision in their contract that stated the system could be moved to a different location for $1,000. ($500 upfront for removal and $500 on completion for re-installation)