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Since 2006, SolarCity has strived to be the national leader in clean energy services and has become America’s largest solar provider. We specialize in residential and commercial solar systems. We provide energy at a lower cost than paying for energy generated by burning coal, oil and natural gas.
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It's simple. We have 7 panels on our roof. I have explained to them many times that 7 is not enough. What we save after paying them is not saving us anything.
I email and get their crap response "we have received your email and will get in contact with you soon". Ho Humm. Never happens.
I would not even give them a star. Every month my bill been 5-6 hundred. Calling them is a big deal when my panels are not working. I don't get a call. I have to wait for my bill then they tell me It's not their fault. They are just taking my money and I'm ready to take them off my roof and I'm at the point on not paying them any more. I don't care what happens after that but they won't get another penny from me. They are one big SCAM COMPANY.
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Solarcity may sound like a good idea until you need to repair your roof. It took us 2 months for them to come out to take the panels off and now they have scheduled return date on February 22 (sic!). Terrible customer service. Would never put them on my house again.
I just started using Tesla solar panels because I bought a house with them already in place and took over the contract in December 2019. As of today 10/05/2020, my True-Up for November 2020, is $2,821.35. This means I've been paying $108 per month for the panels on my house and now in November, I'll owe another $3,000, that I definitely cannot afford. I would be better off with no solar at all. If you would like me to send you all my PG&E energy bills and the True-Up statements, I would be more than happy to. Just look me up, attorney in Bakersfield, Victoria **. I will email every single document you need to see how horrible this company is and how the next 15 years I'm in a lease with Tesla, I am going to consistently be entirely screwed over. SolarCity is the company that administers the plan and that I pay my bills to. Don't buy. Don't lease.
We purchased a house last year and had solar. People had leased but paid for the whole 20 years. As much as we bothered them regarding this and all the questions we had, they were patient, courteous and helpful.
We are buying a house that has an existing SolarCity contract. The prior seller had solar panels installed and in exchange for free panels agreed to a 20 year contract, gave the company rights to either solar power tax credits, pays SolarCity for energy generated at market rates that only increase each year, pays all related upkeep costs, and can only leave the contract by paying the "fair market value for the panels." As buyers either we assume the contract or the seller is liable for the remaining value of the contract or paying to move the panels to the new house.
We have tried to contact our representative to get questions answered and they have not acknowledged our emails or calls besides to send us paperwork to sign and take on this contract. Overall, this has been the worst customer service I have experienced in years and we have not even officially became a customer yet. The contract provides no benefit to the customer and all to the company. I would advise anyone looking into solar panels to stay away from SolarCity.
Leased these panels in 2017, stop working in 2018, called several times over the last couple of years. Recently, we had a roof leak and need the panels off, we were told that it would be $499 to remove them and would be 4 months from now (I'll tell the rain to stop!). It gets worse! We then get a call from our bank (who we are refinancing through) that there is a lien on our property from Solar City. I am so upset at these people. What can we do? Can we all file a class action or is there an agency (governing) that can regulate these fools?
My Tesla solar system was installed this year and went into production on March 19, 2020. The system only worked 3 weeks, it stopped producing on April 6, 2020, there were no indications or alerts provided that the system is not working. I found out a few days later when I went on my Tesla app to see how much energy system is producing.
After multiple calls with customer service, it was determined that a field agent will have to come onsite to troubleshoot. It took them 3 weeks to schedule a technician to come, technician came on 4/22 and determined the invertor is bad, it needs to be replaced, now they scheduled to replace invertor on 5/15, which hopefully will resolve the issue. While the solar system is down, I'm paying PG&E for consuming electricity, plus also paying the monthly financing charges for the solar system that isn't working for more than month and a half.
When I asked tesla to reimburse for the financing fee for the period while system is down (system down within first month), I was told that Tesla doesn't guarantee production of electricity for the solar system they set up, the warranty only covers fixing the panels if any issues. Another customer wrote a review who got their solar panels 3-4 years ago, and their invertor has been replaced 5 or 6 times already, this is bad and very poor customer experience.
I believe in @Elon Musk for providing technology, but he needs to pay close attention on customer service and not to rip off customers for double-dipping (paying PG&E and also paying for non-functional panels each month). My suggestion to @Elon to fix this process and make sure your product is good and backed by a speedy resolution of issues for existing customers, a happy customer is the best ambassador a brand can have. I would strongly suggest future customers to pay close attention on the contract, make sure the clause for not guaranteeing any production is removed, otherwise, you'll be sorry and facing similar challenges that I'm currently facing.
Three years ago I purchased a SolarCity system for my house after extensive research into them and their competitors. Their price performance seemed the best then and I purchased a approximately annual 9.75kWh system for what I thought was a competitive price. The system delivered 8.2 kWh the first year and there is a subsequent 5% performance degradation each year thereafter. When contacting Tesla, they claim it was a mistake. I think that is unacceptable - If I bought a 200hp car, and it delivers only 160hp, that cannot be a mistake. At the least, take the system back and give me my money back or make me good. They refuse to do that and have been stalling for the last couple of years giving me the classic brush-off. I am considering legal action against them. If there are other Solarcity/Tesla customers who have been similarly duped, I would love to hear from them.
I have had my solar installed when the company was Solar City, in 2014. Since I had the system, my converter had failed 4 times out of the last 6 years. Most recently was December 2019. The converter wasn't fixed until January 2020! But I still had to pay the lease payment and higher electric bills.
SolarCity author review by Zachary Shahan
Perhaps the largest residential solar installation company, this California-based subsidiary of Tesla manufactures and installs solar panels, servicing about 275,000 residential and commercial customers in 19 states and Washington, D.C.
Solar panels: Called Zep solar panels, the panels have smooth skirts that adapt to the contour of the roof to protect it from harsh weather. They have no jagged edges and mounting hardware is hidden.ers.
Installation: Supervisors of the installing team are NABCEP-certified. The process begins with a consultation where an in-house team discusses whether solar is right for you based on your energy usage and house. The team also takes up warranties, guarantees and costing, followed by the agreement signing. Most solar panel installations only take a day. After inspection and permit approval, the team then turns on the system.
Various financing options: Homeowners, businesses, or organizations can get solar leases, PPAs, loans, or pay for their systems in cash with SolarCity.
Leasing: SolarCity has a strong preference for solar leasing and PPAs, as it makes more money from these options. SolarCity may try to steer customers towards leasing or PPAs when it would actually be in the customer's best interest to use a loan to purchase a system.
Acquisition: SolarCity reportedly has relatively high customer acquisition costs, which could result in higher costs for consumers.
SolarCity Company Information
- Company Name:
- 3055 Clearview Way
- San Mateo
- Postal Code:
- United States
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