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SolarCity

SolarCity
Overall Satisfaction Rating 2.63/5
  • 5 stars
    167
  • 4 stars
    27
  • 3 stars
    19
  • 2 stars
    32
  • 1 stars
    258
Based on 503 ratings
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    Since 2006, SolarCity has strived to be the national leader in clean energy services and has become America’s largest solar provider. We specialize in residential and commercial solar systems. We provide energy at a lower cost than paying for energy generated by burning coal, oil and natural gas.

    Our mission is to see millions adopt clean energy services, which in the long run will save them from rising electricity costs. We will work with you through the entire process and will provide ongoing monitoring and repair services. Call today for more information!

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        SolarCity Reviews

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        Page 1 Reviews 1 - 10
        Rated with 1 star
        Verified Reviewer
        Original review: March 2, 2020

        As you can see, there is nothing but horrible reviews of this company. Since it is now Tesla, some of the stockholders might want to know about how bad it really is. My Solar City/Tesla solar system on our home has not been producing OR REPORTING for over 6 months. I've spent many hours on the phone with customer service/engineering to absolutely no avail. They have acknowledged huge problems with their panels and I can now tell that they are doing nothing but avoiding responsibility. I have a performance guarantee in our contract which states they need to pay me for power not being produced. They are doing all they can to not have to do that. Run, do not walk from this company.

        10 people found this review helpful
        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: Jan. 17, 2020

        Tesla, formerly Solar City installed a solar system at my home with a battery backup and inverter to run critical items in the event of a power outage. I met with the project manager to go over what would be wired in the home to power during an outage and was told that lights within the house, appliances such as refrigerator and some outlets inside the home would be connected. I was also told that things like microwave ovens and central heat and air conditioning would not be connected due to the amount of power they require. I agreed and the installation was performed. I did not go back and check the power panel to ensure they installed the service correctly and until recently I assumed in the event of a power outage, my inside lights and food storage would be operational.

        A few months ago, the power company needed to shut down power to replace a vault and when my solar system came on line, I was surprised to find that none of my inside lights were working which would be very dangerous at night in a two story home. Instead, what I determined was they wired my microwave oven and the outlets in my garage instead of interior lights. Since this power outage, I have attempted to get Tesla to make the changes to the way my place was wired and not add services, but to connect the correct ones such as lighting and disconnect things such as garage outlets and microwave.

        Twice now, after months of waiting I have been denied and was told they can make the changes for a $800.00 fee. I should have inspected the power panel when it was installed I guess to make sure they connected the services we discussed and agreed upon but I assumed they would do as was agreed. I'm now in a position where in the event of a power outage, a slip and fall incident could occur since none of the house lighting is connected or pay them to do what was supposed to be done from the start.

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        4 people found this review helpful

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          Rated with 1 star
          Verified Reviewer
          Original review: Jan. 10, 2020

          During year 6 of our solar installation, our system completely failed in July 2019. It is now January of 2020. Techs came-out and said it's the panels have failed and our system needs a total replacement with new panels. Several months ago, I was able to get a return call from Tech/Engineering Dept.. They said our system would have to be re-engineered and reinstalled and would be about a month until I could expect an update. Several months have now passed with no update. Level 1 support says there was an entry in my record (12/19), indicating the Engineering group decided NOT to replace my panels with newer models, but there is no further information. Support says they cannot forward my call to Engineering or anyone else and I just have to wait until somebody decides to move my project along.

          17 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Dec. 27, 2019

          Several months ago the Solar City system on the roof of my AZ home started to malfunction. Solar City said the problem was with the inverter and replaced it. However, the problem was not resolved. A second visit by a now Tesla rep indicated that the problem was with the panels and they needed to be replaced. That was in October. Several telephone calls later to Tesla I have now been told that replacement panels will be available sometime in the first quarter of 2020 with still no schedule for the replacement. Meanwhile I still have to pay Tesla and the power company their monthly fee and for the power supplied to meet our needs. This is costing me over $150 per month. Clearly Tesla clearly wants to install panels that are available on new systems rather than use them to replace defective units. I would not recommend Tesla solar systems.

          17 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Dec. 13, 2019

          Solar panels are great to have UNTIL the last 5 months. I would look at the app and see how the panels were producing and how much energy was consumed. My electric bill was nothing and the winter was maybe $10 per month. Now, Tesla took away the solar city app and replaced it with theirs. The app has no information on the panels at all. I have an electric bill of over $150 and still paying for the panels.

          I called them about a month ago and asked them about the electric bill. They said that the system was working and that I should clean the panels per the contract. So, I looked on the contract and it stated to wash the panels with a garden hose from the ground. So I did. It does not look any better and still have a high electric bill. What to do next? Call again?!!!

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          15 people found this review helpful
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          Rated with 1 star
          Verified Reviewer
          Original review: Dec. 11, 2019

          I have hired Solar City in 2016 to install panels on my roof which they did. I pay $178.00 to Tesla besides paying my electricity bill. It work well in July and August but the rest of the year I don't see much a difference. So instead one bill I pay two bill which goes to up to $400/month. A month ago we noticed that there was a water leak from under solar panels to one of our bedrooms. I called Tesla and they sent someone to inspect it. The inspector to me that plywood under the shingles are soft and damaged. Tesla called me back and told me that the damage is not because of the panels and I should get it fixed on my own.

          When I signed the contract they told me to not worry about the roof and if there is a lease solar city would fix it for free. Apparently it is not so. Today I got a bill for $200.00 for sending a guy to inspect my roof. I am so tired Solar city. I am looking forward to see if other people have same kind of issues like me so we all together take legal action against Tesla.

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          24 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: Nov. 12, 2019

          The House I'm living in is being sold. The ONLY thing holding up the closing is the lease for the solar panels. My sister contacted them and found out that our DEAD before the solar panels were put on the house grandmother's name was somehow added to the lease. I don't know or understand HOW this could happen!!! Am seriously going to have this looked at by the Better Business Bureau, ConsumerAffairs bureau And the State Attorney's office.

          8 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Nov. 10, 2019

          I purchased property July 19, 2019 and took over the Solar System per agreement transferred to me from the previous owners. I really didn't want Solar but the house came with them or no sale. Ok. Well I never got any information from anyone about how the panels work or when I would get my first bill. After several months the first bill came. They sent me a gateway which doesn't really work so I finally reached Solar City only to find out the inverters don't work and haven't since October 18, 2019. Field Tech dispatched. Field tech came October 31, 2019 and said the inverters will all have to be replaced. He shut down my system.

          Now I just got a huge electric bill and I am trying to figure out when they will repair the inverters and I can't reach anyone and whether or not I have to pay my purchase agreement if the panels aren't working....Not being able to talk with customer service really is a problem and getting answers about the problem is even worse. I have no idea when they will be fixed. They are not helpful and if I didn't call them they would not have notified me that there was a problem. I would not recommend Solar City to anyone.

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          18 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Oct. 8, 2019

          We bought a complete solar system from SolarCity, now known as Solarcity-Tesla. We paid the entire bill off, $48,761.87 on December 4th, 2018. THEY STILL HAVE NOT SENT A RECEIPT. All we want is a receipt. We went to refinance our home, and there is a lien on our home for the solar....IT'S PAID OFF. PAID OFF IN FULL. They need to remove the lien and send us the receipt! We've asked for a receipt repeatedly and their answer is always, "We've put a ticket in for a receipt." BUT NONE IS EVER CREATED, OR SENT TO US.

          27 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Sept. 30, 2019

          I purchased my solar system from SolarCity back in 2016 and shortly after that Tesla bought SolarCity. A few weeks ago Tesla contacted me to advise my system was not producing as much as it should be so they sent out a technician, took about 2 weeks for him to come out. Upon his review he confirmed that my system was completely shut down, the inverter was no longer working and had to be replaced. I had contacted Solar City / Tesla several times throughout the past years as I was getting error messages and they kept telling me it wasn't their equipment, the issue was with my electric company, EverSource. Of course every time EverSource came out they told me the issue was with SolarCity/Tesla's equipment so the issue was never resolved.

          Tesla gave me an estimated repair date of 9/4/2020! My system is going to be shut down for almost a year because they only have ONE repair team for the entire State of MA. I don't see how that is possible since they purchased SolarCity and they had plenty of repair technicians. Tesla also said there is nothing they will do to reimburse me for the down time. I have to pay for my electricity until the system is repaired as well as pay for the non functioning system.

          They said my contract has a clause that states if I don't generate a certain number of KW in a 2 year period I'll qualify for some type of reimbursement but that doesn't address the fact that I'm going to lose the credit I've built up with my electric carrier and once that is gone, pay for my electrical use. None of that will be reimbursed. Tesla refused to let me speak with a supervisor or manager, told me that they are aware of the situation and there is nothing they can do. HORRIBLE! I'd give them a zero if that was an option.

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          26 people found this review helpful

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            SolarCity author review by Zachary Shahan

            Perhaps the largest residential solar installation company, this California-based subsidiary of Tesla manufactures and installs solar panels, servicing about 275,000 residential and commercial customers in 19 states and Washington, D.C.

            • Solar panels: Called Zep solar panels, the panels have smooth skirts that adapt to the contour of the roof to protect it from harsh weather. They have no jagged edges and mounting hardware is hidden.ers.

            • Installation: Supervisors of the installing team are NABCEP-certified. The process begins with a consultation where an in-house team discusses whether solar is right for you based on your energy usage and house. The team also takes up warranties, guarantees and costing, followed by the agreement signing. Most solar panel installations only take a day. After inspection and permit approval, the team then turns on the system.

            • Various financing options: Homeowners, businesses, or organizations can get solar leases, PPAs, loans, or pay for their systems in cash with SolarCity.

            • Leasing: SolarCity has a strong preference for solar leasing and PPAs, as it makes more money from these options. SolarCity may try to steer customers towards leasing or PPAs when it would actually be in the customer's best interest to use a loan to purchase a system.

            • Acquisition: SolarCity reportedly has relatively high customer acquisition costs, which could result in higher costs for consumers.

            by Zachary Shahan Solar Energy Contributing Editor

            Zachary Shahan is the director of CleanTechnica, and his key areas of focus are solar energy and electric vehicles. He has been referenced or interviewed by essentially every major media organization as a recognized global thought leader on solar energy.

            SolarCity Company Information

            Company Name:
            SolarCity
            Address:
            3055 Clearview Way
            City:
            San Mateo
            State/Province:
            CA
            Postal Code:
            94402
            Country:
            United States
            Phone:
            (888) 765-2489
            Website:
            www.solarcity.com