SolarCity

SolarCity installed my panels three years ago 12/2015. During this time I have had multiple issues with my Furnace unit which vents outside of the home through roof. I had noted multiple headaches and severe debilitating stomach issues over past few years during winter months when I use the Furnace but never realizing what was going on until just today. My System, during inspection, appears in good working order however the contractor whom installed the panels on my roof moved my Furnace vent on top of roof to accommodate panels in such damaging the vent. There is no other entities that could of damaged this and SolarCity moved the entire vent!

I have had my panels for 2 years. In that time, I have never received my 15k rebate from them, resulting in my payment going up, and it is not communicating with the power company. As a result, I am paying more than double what I was pre panels and SolarCity is literally impossible to get ahold of. I have been calling constant for 2 YEARS and they never follow through with helping me AT ALL. I need to pay the power company, otherwise they will turn off my power and I need to pay for the panels otherwise it will go into collections. I am held hostage and could not be more frustrated and sick over this.

Greetings Gentlemen of Green Energy; I have selected the three of you specifically because of your positions with SolarCity/Tesla. You see, I have a problem. I have a new solar system activated last September 2017 after a lengthy contract negotiation and installation that encompassed about a year and a half. What's the problem? Well the system and product are fantastic and generating more energy than promised, however, the installation was not done well, at all, and has caused EXTREME damage to my home. I thought I had a fantastic warranty, it covered so much! I did not consider the "people are jerks factor" though. I really wish I had insisted on a clause in my warranty that would have fixed this but here I am after four months of back and forth with your not so stellar customer service people trying to avoid taking responsibility.

We purchased a home in 2017 that has SC panels and assumed the contract. I've been tracking the cost of electricity generated by the panels vs. what we consume from PGE under an EV rate plane. SC is costing us 28% more per kwh (0.28 vs. 0.22).

Have lived in our house 14 years. Have had the solar panels about 2 years. Pigeons have roosted in the panels in the last year. Tesla/Solar City did send out a company that made cages so the pigeons cannot get under the panels but will not assist with anything between or around the panels so still have pigeons on the roof causing a ton of bird waste on the sidewalk next to the house. Was told they only protect the wiring and the panels and will not assist with anything further.

I made a reservation to have a rep from SolarCity come to my home for a site inspection to determine appropriate location for installing solar panels. I was required to make a $500 refundable deposit in order to schedule an appointment. A week before the appointment, I emailed the rep to cancel the appointment. He quickly replied, "Why?" I said I changed my mind. He quickly replied, "Is it the cost?" I wouldn't go further into the conversation and simply requested a refund of my deposit. That was October 2018. Three months later, after numerous phone calls and emails to the company, and SolarCity is still dragging its feet to return my deposit. Such rotten customer service for an overpriced product. Save yourself money, regrets and grief, and AVOID THIS COMPANY LIKE THE PLAGUE.

I was approached by Tesla/Solar City at Home Depot about adding solar to my home. This was something that I had always interested me. I agreed to have rep come out and look at my house and tell me what kind of a system I could get. After the initial review it seemed apparent that my house was in a very good location and had good orientation for a high value system and we moved forward with the install.

I signed a three-page solar contract. They guaranteed me at least $1,500 a year savings off of my regular electric bill. I was told I would be paying very minimal fees to receiving a monthly check as extra income off the extra electric I could sell. Took 6 months to actually be up and running, they damaged the tiles on my roof. Then I started receiving extremely high bills. Apparently I pay for what I produce not what I use and according to my electric company they don't have to buy any of the electric. Since 2015 I've been trying to resolve this. I'm a widowed mother of four. I was talked into the solar as a way of bringing my expenses down. I've paid up to 9 times the amount that I ever paid the electric company in a given month.

We signed up for Tesla Solar and Powerwalls in 2017 and now it is 2019. It took 7 months to install our system that was completed in June 2018 but we are still not up and running and now it is 2019! The customer service is awful. Every time we call they promise to look into the situation and call us back or email with information. But they never respond! This has cost us thousands of dollars.

I spoke with the Las Vegas sales center (I'm based in Seattle). They designed and quoted a system that included a reroof (as my roof is old). So I signed the contract in June 2018 - then...after 5 or 6 months of delays (now in winter weather) I get an email that says that I need to pay the contracted roofer directly an additional $11,800 in order to proceed with the project! The saleswoman must have 'forgotten' to tell me that the original line item quote for the roof of $9,000 was going to change!

Tesla SolarCity left my roof damaged. They send unprofessional unlicensed roofer to do the job or leave it damaged. Very cheap unprofessional company. Not willing to reimburse for the damage or send suspicious unlicensed contractor do the job involving homeowner in unauthorized actions.

I recently agreed to having Tesla come out and put solar panels on my roof, sales representative Kevin ** came out to my house telling me that the solar panels are going to be put on completely free of cost to me. The contract basically says that I'm going to be generating power for Tesla and they were going to be making money off my roof. That's how they made the money. That is what was sold to me. After review of the contract I saw there was a 20-year contract and then there was going to be 240 monthly payments.

They lie in order to make a sale and then you are stuck with a company that cannot even provide good customer services. No technical support to fix a problem for a week. Run away from this company, terrible!!!

Bad experience. I am sharing my experience and why I will never deal with this company. Site surveyor called 10 mins prior to appt to reschedule cause he is running late. New surveyor came. Walked in my attic and roof. The next day furnace went out. Coincidence perhaps but no one was up there but him. House is less than 2 years old only mind you. The day of the installation he called 1 hour prior to cancel and his reason due to campfire smoke. Was is it so hard to give ample time to cancel?

Customer service line, response, very poor. Long holds, transfers, delays, excuses for inability to send tech. Not enough personnel on phones, not enough techs. We paid in full in advance, so not billing issue. SC disconnected our service after remote diagnosis in year 6, tech on ground looked up and said squirrels are the problem, shut down our system. After many frustrating calls to SC, they finally gave us a service date 9 months later. We objected in writing, too long a wait, and now we are paying full electric bills as if no panels. SC has since upped the service date to a mere 6 mos after they shut down service.

Sales told me I would offset 96% of the electricity bill, result was less than 30%. Installation left 37% of the panels not attached. Even when fixed, production increased, but still under 40%, Made a complaint to the state who arbitrated a cheaper rate from SolarCity. It was never honored as they want a nondisclosure from me. My contract required panel cleaning by SolarCity (according to the state written report). They refuse so I will have to take them to small claims court. Customer service has lied to me and stalled me continually. Lousy lousy company.

Shame Tesla. You guys are bunch of liars. I have installed solar panel on June. Since September the solar panel or converter is not working properly. I called them. They gave me schedule on October 5th. Then I was waiting all day. Then I called them. They said I hadn't call anyone or have any schedule. So they gave me schedule on November 20. Really? Is that customer service. When I was talking to representative I was telling her "Amanda" "I am paying you guys and you guys giving me this kind of service?" "Amanda" was, "Lie. You are not paying us" "Tesla". Really Tesla. I am not paying for the service. I got approved from bank and you "Tesla" took money from my lender and you guys don't give a ** what I paid for? I want my service done as soon as possible. People don't buy Tesla. They are all fake. They are all bunch of liars.

We had a person come out to give us their spiel about their solar program. Was a great sales job. They wanted $500 upfront just for an estimate after their sales job. We gave them the $500 as we were given a letterhead that stated our money was fully refundable at any time for any reason... Now we have called to get our money back and they give us the runaround and are told that we will not be getting our money back. Every time we call we are on hold for 30 mins to an hour, finally get thru and told we have to talk to someone else that will have to call us back. Nobody ever calls us back. Apparently by all their ** reviews this is the only way they can make money. Don't ever consider this company. I can only imagine with their horrible customer service and non concern for people how their service would be if your panels ever needed service.

If you are considering Solar City Run as fast as you can away from them. 5yr customer. Solar City will lie, cheat and never fulfill their obligations. Nothing but problems since I turned the panels on. Year lead times to remove and replace your panels. Really!!! In August 2018 they sent my payment back to me then had their collectors call. I explained to them if they kept sending my payment back to me I would never be able to stay current. I have never missed a payment. RUN, Run, Run as fast as you can!

If you are looking to add solar panels to your home, run as fast as you can from any SolarCity/Tesla representative. They are wonderful UNTIL the contract is signed. Their customer service department is a joke. We call and are told they will respond and call back within 48 hours---I'm still waiting... it's been 13 MONTHS. I called again today and was told, again, they would call back within 48 hours. And, so we wait. If the customer service at my company worked this way, we wouldn't still be in business. If no response comes this time, Tesla will be able to come pick their panels up from the street in front of my house.

We acquired a leased solar system on the home we purchased in April 2018. Since then we have had nothing but problems with the billing department for SolarCity/Tesla. When the system comes up for renewal, we will not choose to stay with this company!

I only went with SolarCity/Tesla hoping they are an established and a big company who won't be involved in lying and shady practices, but I learned a hard way that those things are no measure of company ethics and practices. In addition, they are so big that you can't fight with even if they lie to you on your face, in writing or on contract. Most people don't want to spend tens of thousands of dollars fighting their corporate lawyers on permanent payroll.

STAY AWAY FROM TESLA/SOLAR CITY! Unless you want your house destroyed, a useless warranty, and $1000s worth of damages that you will need to repair yourself, because they refuse to take responsibility for what they have done! I'm sorry that I ever let the salesman into my house! If you're smarter than me, you won't! This process has been going on for years now! They breached their own contract during the installation process, then tried to get me to pay for their errors.

Our system has been down for about 6 weeks (2nd time this year); Tesla is going to install a redesigned system. New system will have 19 panels vs existing system has 20 (Same production – more efficient design). I didn’t approve the new design until Tesla could explain how they are going to cover the exposed roof for the one less panel. Waiting on Tesla Operation manager to reach out to answer this question. Anybody had experience with a similar issue? How was this resolved? I don’t have a slack of extra roof tiles. Telsa Customer service line has call center long waited times (over an hour except at the 5 AM PT) opening. Thanks in advance for any insight.

Trying to get SolarCity to answer their phone for customer service - always says it will be at least a 45 minute wait, and when I do get through it's actually over an hour. Then they promise to contact me within a few days and do the repair within two weeks - and it's been nearly two months without a call. I call back to their new sales (they actually answer the phone) and they have twice promised to have customer service call me back - but nothing. Maybe if I stop making payments someone will actually call me.

Our roof was damaged in a storm on 8/23. Our contractor has been trying to contact SolarCity since 8/28 to get the panels temporarily removed for repairs. They are unable to get through on the customer care line - sit for hours, get hung up on before talking to someone. It is now 9/25 and we still don't have our roof repaired. Emails to them just tell us to call the same number. We assume if we have another company do the work it would probably void our solar lease and any warranty. If they can't do the work, at least give authorization to have another solar company reset the panels. But first we have to talk to someone, which so far is impossible. I've tried calling with same results - on hold forever or hung up on.

My Yelp reviews say it all about the last 18 months, and then another TERRIBLE customer service experience today. Online bill pay has not been available on my account since taking over the SolarCity contract on my house. I called customer service and it is an hour wait - that’s not a typo, ONE HOUR is standard. Once I got through, they said “oh, just call the bill pay center directly at **”. I asked where that was posted and they said that they don’t post it. You just have to call and wait and they might give you that number as a courtesy. What a joke!

We have our third solar system with Solar City, the first two houses were sold and all accounts cleared. This third system after 16 months of no billing problems suddenly came up with our regular automatic payment and then additional charge of $228.5l. We contacted Solar City Billing department and they said they could not see the charge, odd as they could see the regular payment. Filed a dispute with our bank and they reversed the charge. However the following month of Sept. 2018 they doubled the extra charge to $470.48. Again called the billing department and was again told they could not see the extra charge, filed a dispute with the bank and charges were reversed.

Wait/Holds times are over an Hour! I’ve closed on my house in June 2018 been trying to set up payments every month. Finally was told in Aug 2018, could get my first bill in Sept... Apparently takes a while for everything to be transferred. Was worried if I was going to be backdated charge. Rep Stacy assured me it was going to start in Sept ONLY! Placed me hold multiple times to assure this answer. Sure enough got a bill now and of course it’s being backdated!!! Waited one hour and 25 mins for rep to get on the line. She said she couldn’t do anything and was out of her hands! She had nobody else I could talk to or no help. Stacy even said “buy some stuff for the house” when I told her I had the money in my account! So ridiculous!!!

When my solar panels were installed they broke one of my door jams and hid it so that I wouldn’t know. In addition they dropped something from the roof and ruined my new outdoor furniture. They sent someone out to assess and fix the items. Then one day when I was driving on the highway there was a SolarCity vehicle riding my butt in the fast lane and I was already doing 80 mph. I called and filed a formal complaint. It is my understanding the worker got written up but was able to look up the information on his complaint and I got a harassing text message from the employee. I reported it to SolarCity and they didn’t seem to have a care in the world that their employee did this. THEN after 2 years of service and showing a 0 carryover balance, all of a sudden in March this year I got a bill saying I had a carryover balance of over $700???