SolarCity

I had to make 4 different appointments to get the system fixed. They were no-shows for two of them and they didn't even tell me they didn't make it. I learned that the system generated an average of 200 kwh per month during the 2 years before I moved in. That's over 80% less than promised. When I asked to speak with supervisors I was told "Ain't gonna happen" or that they would call me back - which never happened. I was told I am not guaranteed any minimum energy regardless of what my contract says. I was told it doesn't matter what the electric company claims on how much energy was created so the fact it isn't as much as it's supposed to be is irrelevant. They voided the performance promise during the time my system wasn't working. It's been 14 months now and my issues are unresolved. I did find contact info to the board of directors here: https://ir.tesla.com/corporate-governance/contact-the-board

I wrote them and have not heard back. There is also a forum on their website. I have requested access so I can post threads but I it has not been granted - it probably never will. There is also a department named "Executive Resolution" which I didn't learn until after 10 months of complaining. It wasn't because I had issues. They contacted me because I refused to pay. So next time ask for them. Maybe if everyone on here did it would make a difference? The level of incompetence and unethical behavior is beyond belief.

Right now through the summer I haven't paid anything to my power company. But I am paying Solar City what I would've been paying to my power company. This is not a saving of any type. I should have listened to my gut and just not done it. I have written to my Congressman. Don't really expect much action. Next step is to go to the local media. I was recently told that Solar City is looking for a new buyer.

Smoke, Fire, Shock, these installers are not real Electricians. To be fair, I am sure there are a few good men out there doing things right; But when you hire a company who has a sales team that prides themselves on "Murdering Souls" with their sales tactics, you get what you pay for. An expensive lesson on how to just say NO. If anything I feel sorry for the installers, as I am sure they are all underpaid. 1099 contractors who have Mr. Bottom line cracking the whip to get as many hacked systems in as possible.

If you thought an electrical permit will save you, think again. The inspectors don't inspect anything here in Northern California. They just pass by your house and call it a PASS. A pass releases SolarCity from liability if your house burns down. As others have said here. IF you hire SolarCity, you better sure have your own independent Electrical inspector to pass the job before the City does. Or else good luck to you. Solar City: Did you know that the sun is a ball of fire? The name fits perfectly.

Joke was on us. The government won't refund you a solar credit more than your tax return amount. Our actual tax return was only 3k, so we only got a 3k solar credit, nowhere near the 11,000 that the loan required be put down within the first 18 months. The loan amortized and we were, of course, $8k short of the lump sum they wanted. Our payment has gone up $50 a month. (Of course, this came at a time when my husband was out of work due to massive illness, so the timing couldn't have hit us harder) Yeah, I'm mad. Should have done my homework, but honestly didn't think a big company like Tesla would pull a fast one like this on us. I emailed the rep about it and he never responded, so here I am.

Before solar our energy costs averaged $200 a month. Now we're paying $288 a month. Is the product working? Yes, the panels seem to be doing their job well so far. We've only had them for a couple of years. No leaks on the roof. We've had heavy snow and two layers of shingles on our roof with the panels, and no structural problems yet. After all of these reviews, I'm keeping my fingers crossed that the panels continue to function well. It sounds like it would take an act of Zeus to get someone to fix them if they malfunctioned. Yikes. I just can't get that bad taste out of my mouth every time I look at the panels and think about the misleading financial burden.

Now I have an extra box on the outside of my house drilled into my brick home, that no one contacted me about or got my approval to continue with the job to make sure that this was okay with the homeowner/buyer. Then my next representative up and quit Tesla and I had no one to contact. I had to reach out to three or four individuals before someone got back to me and then they passed me on to someone else. Each time I had to speak to a new person I had to give the new information all over again because no one either documented it or chose to read the documentation. Tesla's resolution for being on what I feel deceitful, is offering me $200 for a nest offer that expired before I signed with them but I was never made aware of by my rep.

I just feel that because in the beginning I specifically told them that they would not be able to use the electrical box or the sub panel because it was full that they just thought because I was a woman I had no clue of what I was talking about. It's a shame you can't trust people these days and you have to read the entire small print. Now I really question how good their warranty is going to be for the next 25 years supposedly that I have my warranty for.

So, according to contract, we expected that we would be refunded for the time when we did not get any solar production - which is just for 2018 more than $700. Not to mention that we had to pay to grid company (SCE) additional $300 because we fell into higher tiers, which supposed to be covered by solar. But, Tesla/SolarCity does not accept any issues, and - after multiple calls - only sent us the small check covering just 1/5 of what we paid to them. So saying that customer service is the worst - is not making enough emphasize. Their customer service is based on ignorance, lie, denial, and staffed with people fully embracing such a tenet. So right now, we are looking into our legal options.

Also, prior to installing, I advised the salesperson that I was planning to sell the house and would it pose an issue upon sale, she stated no it wouldn't, there's no problem transferring to the new owner, and it also adds value to the house. This is not entirely true, she did not mention that if the owner did not agree to continue the lease, that it is costly to discontinue the lease. Also, when you pay the lease off, you're gifting the new owners solar panels and practically free electricity. Please stay away from Tesla and do research on terms with other companies.