Solar Five held my hand and walked me through everything. Every time I had a question, I had somebody on the phone. I never had to wait. As far as customer service goes, I'd give them an A+. The install guys were also fantastic. It felt like I knew them. After two days of them being on my roof and running around my yard, I felt like inviting them over for a barbecue. Everybody was like an old friend and they just seemed like family already. I would definitely recommend them.
Solar Five came out and they’ve been excellent. I'm fully satisfied with my decision to go solar. I'm happy right now and I'd recommend them. They went out of their way to do everything properly. They were fussy and picky and had to tweak it here and there to get the set up right. They really did the extra mile to get everything done right and secure the roof, and I was really impressed. I was surprised as I didn’t think the system was gonna be that reliable but there was a lot to it.
I looked into solar energy for the cost savings and the environmental impact, and my experience with Solar Five was excellent. Enrolling with them went well. It was a relatively smooth process and they were in communication throughout. Everyone I dealt with was professional.
My sister got services with Solar Five and then she referred me. She liked it and I liked the idea of green energy so I said okay. I've got nothing to lose, hopefully. Mark was the agent I talked to and he was really nice and professional. I had a lot of questions and he answered all of them. The gentleman who did the installation for the panels was very nice, professional and accommodating. I really liked the way he acted. He went above and beyond because there were some questions that I asked that were not related to even the solar panel and he answered them and provided some information.
I found Solar Five to be less salesman-like than other companies, so they stood out as a better company to go with. They were a little more straightforward, which I appreciated. They didn’t treat me like a customer that they were trying to win over with the sale. They treated me more like someone who was already informed and just wanted to hear the details, and if I wanted to do business with them, great. They always answer the phone and address my concerns when I call them.
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The opportunity to look at solar energy services was appealing because I know from the experience of various friends that it's very cost-effective in the long run and it's a great thing to have. Enrolling with Solar Five was easy but there were a couple of hurdles. At the time that I was enrolling, the state of Massachusetts was unclear about how much longer the SREC II program was going to go, and that was critical to my decision. I chose Solar Five over competitors because they were willing to rush my application through and see that I could try to get into that program. That's critical for repayment of the system and Solar Five gave a wonderful service and attention up at the front regarding that.
The issue was around scheduling the actual work to be done. I was disappointed that I had started the process early in June and had gotten this far as like the financing. We stalled out around the installation, and it was considerably longer than what they had originally forecast it would take. That's for a couple of reasons: they were shorthanded in engineering staff and putting through all the permits, which I understand to be a tricky process. I thought that they would've moved along more smoothly. They should've let me know earlier that they weren't going to be able to make the original target date.
I think they would benefit from giving customers a what-to-expect table and constant reminders as to where the process is already, because it's a very complex process with all the different layers that are involved in terms of the electric company coming out with the meter, and then getting the system turned on. Although they communicate it and I can reach my field rep at any time, the process is still taking longer and I get surprises with another whole set of steps we have to go through like they got all the panels up but we weren't done halfway along. That took another week and a half to get everything on, if not two weeks to get the system turned on. I was not aware that it was going to take that long. That's because there's all these little stuff that I have to go through and I can't move faster than the regulator is moving or the utility company does.
But overall Solar Five was fabulous and it's a good company. I don't think that there are any other installers out there who would have given better customer service than they did.
Resolution response: Sept. 1, 2016
The workmanship was great. Very happy with the completed job.
Original review: Aug. 14, 2016
I knew Solar Five from the salesman and some friends had it. Enrolling with Solar Five was relatively easy.
When we started to look at solar for an option, I called a few companies to get quotes. When I found Solar Five, I was impressed with their outstanding customer service. They were also local which was great. Many other companies gave me estimates over the phone and I felt they were pressuring me into signing a contract with the first call. With Solar Five, they spent the time to help me understand the options and walked me through the entire process. Their estimates were very similar to the other companies, but with a personal touch. They gathered all the information we needed to inform our decision, thoroughly reviewed our options in person, and created multiple different models of financing with predictions of the timing to return on the investment. The process for installation was smooth, quick, and well coordinated.
They took care of all the incentives and documentation and since we have turned it on, they have checked in with us multiple times to make sure we have been satisfied. We had a local transformer blow out from a power outage which cause a problem with our solar. They came to fix it the day I called. They have excellent customer support when I have called with questions about the system. They also provide online and mobile software that allows us to track our production throughout the day. It even shows each individual solar panel through the day and how much it is producing. The kids love to check it out to see how much energy we are producing. We have been up and running since March and the production has been spot on. For all these reasons, I would highly recommend Solar Five to anyone thinking about going solar.
Solar Five was totally professional throughout the entire process. They did everything for us and made it easy to start and finish the process. We've been up and running now for a year and it is perfect. I haven't paid an electric bill in 5 months and we've paid back close to 35% of the total price in 12 months. Owning was the right choice.
I was looking to lower my rates and a friend told me about Solar Five. Enrolling was fairly easy but it took longer than I expected, from the time I first met with the person till the time it got done. Other than that, everything went well. Customer service was very good.
I decided to look into solar energy services because of the opportunity to lower my utility bill and I'm very satisfied that I did. Enrolling with Solar Five was pretty easy. There was no upfront cost and everything went as promised. Any questions I've had were answered and the sales rep put everything together. Now the system is up and running and performing very well. A couple of years ago I was skeptical and ignorant about it and didn't know a lot of the details. Now, I would recommend solar power. I have actually been talking to other people about it and they don't realize the savings in the current. In fact, maybe in a couple of years we might try to get some batteries installed to start saving solar power. Probably, I can pay for the system. The next step would be to try to go totally independent.
Tom, thank you for your business and I'm glad it's working out well for you. It was a pleasure to work with you. Fortunately the federal tax credit, the MA $1,000 credit, AND the SREC II (State Renewable Energy Certificates) is still on for the time being. Soon it will be the SREC III Program, which we anticipate is going to be worth a bit less, but for now we're still looking good! Please don't hesitate to get in touch with me directly if you need clarification on any of this, and thanks again for going with Solar Five!
Adam Olsen - Customer Service Manager
Original review: June 10, 2016
A Solar Five rep came to my house and introduced us to the program. He kept us informed and updated on things. We decided to look into solar energy services because of the tax credit. The installer’s very professional and did a great job on the solar system. It looked like probably one of the best that I had seen. Moreover, most of the time we get in when contacting customer service. I was contacted by Adam in their customer service, so there was follow through. When I have questions, I'd call him. He calls me back and gives me the answer. If he doesn’t have it, he will find me the answer and it worked out great.
The only thing I dislike was that it took so long to install. We started out in September of last year and we waited for things to completely get it going. We didn’t get the project started until December 31st to install the inverter. Finally, we got the installation right then. And then from there on, we had to wait for the panels so we didn’t complete our entire project until February. Then the part that was complete would take forever. We’re still waiting to be finalized by the state for the electricity to be sold back into the system. But all in all, its system is up and running and making power right now. They hit a few snags here and there but they got it done. It’s good and I’m satisfied with the system. I’d highly recommend it to anybody who wanted one. But right now, the tax credit is no longer available so I don't know how it's appealing to others.
Solar Five Company Profile