Pink Energy

Pink Energy

Out of business

Formerly POWERHOME SOLAR

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About Pink Energy

Pink Energy specializes in solar energy for residential and commercial properties. It is a full-service provider that coordinates the design, procurement, permitting, interconnection and construction of solar panel systems and associated equipment, including battery backups. The company employs licensed electricians as required by law.

    Pros & Cons

    Pros

    • $0 down payment options
    • Military and veteran discounts
    • Energy-saving home upgrades available
    • American-made solar panels

    Cons

    • Not available in all areas
    • No leasing program

    Bottom Line

    Pink Energy offers residential and commercial energy solutions. Its systems include tier-one panels for maximum efficiency. It offers efficiency upgrades and accessories like smart power strips and insulation products.

    Pink Energy services

    Once you express interest, a Pink Energy consultant visits your home for an on-site audit. Once you sign a contract, your project goes through design, permitting, homeowners association approvals (if applicable) and interconnection before the final steps of scheduling and installation — nearly all of which is completed in-house by Pink Energy's own employees.

    Pink Energy’s most popular package comes with panels, a battery backup (or energy storage system) and several energy-saving home upgrades. Available solutions to maximize potential efficiency include:

    • Nest Thermostat
    • LED lightbulbs
    • Smart power strips
    • Faucet aerators
    • Hot water temperature card
    • Hot water heater blanket
    • Attic baffles
    • Attic staircase cover
    • Blown insulation

    Pink Energy costs

    Like most solar companies, Pink Energy doesn’t publicly disclose average or starting costs. This is because prices vary based on location, current power usage and other factors. For the most accurate cost estimate, contact the company for a free quote.

    Quotes for solar energy system installation costs include the panels, batteries, inverters, wiring, conduit, mounting racks and mounting hardware. The Pink Energy team also handles system design and filing of the required local permits.

    Pink Energy offers discounts for military personnel and veterans.

    Pink Energy financing options

    At the time of publishing, Pink Energy customers can pay for panel systems upfront or through a third-party financing program. For qualified customers, 100% financing is available with zero down payment and no prepayment penalty. Those who would rather pay for their system outright can take advantage of home equity loan programs, which may include tax-deductible interest. Pink Energy does not offer a solar leasing program.

    Pink Energy FAQ

    Where is Pink Energy available?

    Pink Energy currently has offices in 15 states:

    • Georgia
    • Illinois
    • Indiana
    • Kansas
    • Kentucky
    • Michigan
    • Missouri
    • North Carolina
    • Ohio
    • Pennsylvania
    • South Carolina
    • Tennessee
    • Texas
    • Virginia
    • West Virginia
    Do Pink Energy systems come with a warranty?

    Yes, Pink Energy panels come with up to a 30-year linear power performance guarantee and a 25-year product workmanship guarantee (12-year warranty extendable based on registration with the manufacturer).

    How long does the Pink Energy rebate work?

    As of the publishing date, the minimum after-installation rebate is $2,040. On average, rebates take six to eight weeks after installation for processing. Note that rebates are not applied toward a loan by Pink Energy — you’re still responsible for paying monthly loan payments to your lender.

    Does Pink Energy guarantee tax credits?

    No, the company makes no guarantees regarding any customer’s eligibility for tax credits.

    Where is Pink Energy headquartered?

    Pink Energy is based in Mooresville, North Carolina.

    Is Pink Energy legit?

    Yes, Pink Energy is a legitimate company that has grown to over 2,200 employees and more than 30,000 customers across 15 states. Its business has expanded from providing exclusively residential solar systems to installing commercial solar power systems for businesses across multiple industries. If you’re interested in solar power, contact the company to learn whether your property qualifies and get more information.

    Pink Energy Reviews

    ConsumerAffairs has collected 77 reviews and 120 ratings.

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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Oct. 5, 2022

    Nothing but problems from day one! Out of the last year and a half our solar system has only worked for three months. Pink Energy told us we’d be refunded for the amount we paid while not having a working system. It’s been three months now and still waiting on the check! Now our systems down again due to a Generac part. I would not recommend at this point. Oh and good luck trying to get through to anyone via phone or email!

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    Customer ServiceBattery

    Reviewed Oct. 3, 2022

    They won’t answer phone anymore. Inverter burned up. No battery back up power. No reimbursement for a year now. No apology from anybody. Don’t know how many work orders I have had broke basement, window broke, sidewalk knocked down spout, truck stuck in yard. Power company isn’t any help. I could go on and on and on.

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      Customer ServiceInstallation & SetupTechMaintenance

      Reviewed Sept. 30, 2022

      We purchased our panels in 2019. Shortly thereafter there was a roof leak - that was still under Power Home Solar. They fixed the leak but it reappeared. The 3rd time they hired a roofer to fix. It was a long tedious process but we hung in there and we had a great contact, Joy. Finally the roof was repaired and it took about 7 weeks to get the panels re-installed. That means there was NO power generation during peak months, and we had to pay electric bills. They finally installed but in May, without notice, the monitoring stopped. They were supposed to connect that today. I tried to call but after a lot of trial and error found they closed their doors. Also the ceiling damage in the living room wasn't fixed either. So we are out money for electric, no monitoring and the ceiling is not fixed. Will join a class action lawsuit once there is one open.

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      Customer ServiceInstallation & SetupMaintenance

      Reviewed Sept. 22, 2022

      Solar links down since June. NO response even after multiple calls, and emails, This is the second time the links have stopped working, and it hasn't even been a year since installation. Now we are paying 70K in monthly installments in addition to our regular electricity bill. We are now done with this defective/non-functional product and non-existent service.

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      Customer Service

      Reviewed Sept. 20, 2022

      We spent a lot of money in 2018 when Pink Energy was Power Homes. We have made several calls to get help. Just this past month someone was scheduled to come out on three different occasions and no one showed up. No one called to let us know they were coming. Today we were promised someone would come and another no show. My wife called their office and was placed on hold for over an hour and a half. They assured us this time they would come on September 30, 2022. Their excuse was that they have lost a lot of their staff. Yes our fun meter has been pegged out over this experience.!!

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      Customer Service

      Reviewed Sept. 14, 2022

      Terrible customers service. Always on hold for over an hour and sometime 2 or 3 hours. No one ever has an answer for me. My power bill has not shrunk yet. Making payments on a loan I was told I wouldn't do for 1 year from now. System was turned on without a actual inspection done. I have spent the last 3 months trying to get this company to make a inspection date. Then when they did no one informed me so, no one was home. The inspection failed. I was told this set up would run my home and barn and it doesn't even do 3 rooms in our home.

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      Pink Energy
      Response from Pink Energy

      Hi Sabrina, thank you for reaching out to us. We are here to help in every way possible. Someone from our team will be reaching out to you soon, we appreciate your patience.

      Installation & SetupContract & Terms

      Reviewed Sept. 12, 2022

      We just discovered when they came out to install our panels that the system WILL NOT PERFORM like the salesmen who sold it to us said it would. When we decided to cancel, we were told that we were past the cancel date and the fact that the system does not function the WAY WE WERE TOLD IT WOULD was fault for not reading our contract. What kind of business is this? They tell you what you want to hear and have you sign a contract that isn't anywhere close to what they tell you, then tell you it's all your fault for not reading the contract. Now they say we have to pay a $9,000 cancellation fee, FOR WHAT? I'd advise you to think very carefully about doing business with this company. We are certainly regretting it.

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      Customer ServiceSales & MarketingBattery

      Reviewed Sept. 9, 2022

      This company Power Home Solar/Pink Energy should be immediately shut down. They changed their name in order to avoid all of the lawsuits and bad press about scamming customers and bad products. I have 12 panels and a battery backup and my system has been inoperable for longer than it has worked. The owner and all management should be arrested and have all their assets taken to pay back the people they have harmed. I have paid for my system for 3 years and I have never reached anywhere close to what I was told the system could provide.

      I have had to take multiple days off work to sit on the phone for hours straight without reaching anyone, and when you do they apologize for the wait, claim they know of the problems and are working to fix them without ever fixing them. Someone needs to be held accountable for this. Either fix the problems and refund the money lost due to faulty products or get your trash off my roof and repay all money spent.

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      Pink Energy
      Response from Pink Energy

      We appreciate your feedback, we are sorry to hear your negative experience thus far. Someone from our team will be reaching out to you soon. Thank you for your patience.

      Installation & SetupSavings

      Reviewed Sept. 9, 2022

      Shady ownership shell game of selling and reselling loans, Pink Energy (formerly Powerhome Solar) botched install, and we've been on constant repair schedule since. Reduced power production from slow/poor service has led to reduced financial returns, causing us to struggle to pay their loan. We have been at 60% or below functionality nearly the entire 3 years since signing. Nice that they 100% finance... But it only works if the electric bill is covered by the production savings. We are exploring litigation options, including a class action suit because of how much money we've lost. STAY AWAY!! Pink Energy is the new black eye for American renewables.

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      Pink Energy
      Response from Pink Energy

      We appreciate your feedback, we are sorry to hear your negative experience thus far. Someone from our team will be reaching out to you soon. Thank you for your patience.

      Installation & SetupTech

      Reviewed Sept. 7, 2022

      Signed with this company in February of 2022 and they started installing my system at the end of April and they still have not passed inspection or completed their install. They damaged my sewer line and I have been waiting for a reimbursement check that was approved at the end of June and it is now September. I get apologies and excuses not answers. The technicians that actually show up do not know why they are even there. This company is not acting very professional.

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      Pink Energy
      Response from Pink Energy

      We appreciate your feedback, we are sorry to hear your negative experience thus far. Someone from our team will be reaching out to you soon. Thank you for your patience.

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        Pink Energy Company Information

        Company Name:
        Pink Energy
        Company Type:
        Private
        Year Founded:
        2014
        Formerly Named:
        POWERHOME SOLAR
        Address:
        919 N. Main St.
        City:
        Mooresville
        State/Province:
        NC
        Postal Code:
        28115
        Country:
        United States
        Website:
        gopink.com

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