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PetersenDean

PetersenDean
Overall Satisfaction Rating 3.39/5
  • 5 stars
    61
  • 4 stars
    12
  • 3 stars
    19
  • 2 stars
    9
  • 1 stars
    36
Based on 137 ratings

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    PetersenDean has installed world-class products for residential and commercial customers for more than 30 years. Its commitments to safety, quality, and customer service have made it the roofing company of choice for many of the country's top homebuilders. PetersenDean dedicates itself to working with you to find the most affordable plan and backs its products with a 25-year warranty.

    BOTTOM LINE

    PetersenDean installs solar panels and provides roofing services. All installers are licensed, and the company includes a 25-year warranty with its solar power components. It offers loans but not lease or PPA options.

    PROS

    • Long warranty
    • Straightforward installation
    • Solar loans

    CONS

    • No solar lease or PPA options
    • Limited availability

    Top PetersenDean Reviews We Found

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    Rated with 5 stars
    Verified Reviewer Verified Buyer

    PetersenDean has a good reputation of installing. Plus it seemed like they've had a good deal on the financing. ... What I actually paid was 2,000 less than what he quoted me. I had a really good experience with the company. They're awesome.

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    Rated with 3 stars
    Verified Reviewer

    We liked PetersenDean because they seemed knowledgeable and informative on the product and installation. After starting to sign papers we soon realized our salesperson had quit and was unhappy with the company but assured us we had made a good choice.

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        About PetersenDean

        PetersenDean Roofing and Solar Systems handle a variety of home improvement projects, but the company specializes in solar and roofing contractor services. It's the perfect fit for people who want to work with a solar company that has extensive experience with roofing.

        Its full line of products includes solar microinverters, solar panels, solar racking, solar batteries and EV chargers. PetersenDean installs solar power systems, roofs, fences and EV chargers.

        PetersenDean solar cost

        It costs between $12,000 and $15,000 for a PetersenDean solar power system, but the price varies based on system size, equipment and installation factors. You can buy the system outright or apply for a Freedom Flex loan through Solar4America. The loan allows clients to put $0 down and make no payments for 12 months. Contact the company by phone or through its website to have its staff help you analyze and compare your payment options and find a solution that fits your needs and budget.

        PetersenDean installation

        PetersenDean uses a four-step process to ensure your solar panels are correctly installed, properly functioning and long-lasting.

        1. Start with an initial consultation to discuss your solar power and roofing needs.
        2. A solar expert then comes to your home and measures your roof to identify the best placement for panels.
        3. A team of solar and roofing specialists installs the solar power system.
        4. Local building authorities and utility company technicians perform a routine inspection and clear the system to begin producing power.

        PetersenDean solar warranty

        PetersenDean guarantees solar panels and roofing for 25 years. In addition to the 25-year warranty, it offers a reinstallation guarantee if you want to make changes to your solar power system or roof after it has been installed.

        The company also buys back the original solar power system if you want to purchase an upgraded model, and it transfers the protection plan to the new homeowners if you decide to sell your house. Having a transferable warranty on your solar energy system helps increase your home's value and makes it easier to sell.

        PetersenDean FAQ

        Where is PetersenDean available?
        PetersenDean is available in Arizona, California, Florida, Hawaii, Nevada and Texas.
        What kind of solar panels does PetersenDean use?
        PetersenDean uses Mission Solar Energy MSE PERC 60 module panels. All panels are made in the U.S. and UL- and IEC-certified. They are rated for extreme weather and have a sleek design that is ideal for residential use.
        Who makes PetersenDean solar panels?
        PetersenDean partners with Mission Solar Energy to source its solar panels. Mission Solar Energy assembles modules at a 250-megawatt facility in San Antonio, Texas. The company also partners with Enphase, Panasonic, GAF Master Elite, Englert, Eagle Roofing Products, Unirac, LG Electronics and Silfab Solar for solar energy system parts.
        Can PetersenDean replace my roof?
        Yes, PetersenDean is one of the few solar companies with an extensive roofing background. It also offers a variety of financing options, including CA PACE loans and 20-year unsecured loans with no money down, no interest and no payments for 12 months.

        Is PetersenDean worth it?

        Yes, PetersenDean is worth it. The company has more than 35 years of experience serving clients and has built a reputation as being a company that provides solar energy systems that stand the test of time. The company has a team of trained and licensed professionals that specialize in solar power and roofing — a claim not many companies can make.

        PetersenDean Reviews

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        How do I know I can trust these reviews about PetersenDean?
        How do I know I can trust these reviews about PetersenDean Roofing and Solar?
        • 2,483,629 reviews on ConsumerAffairs are verified.
        • We require contact information to ensure our reviewers are real.
        • We use intelligent software that helps us maintain the integrity of reviews.
        • Our moderators read all reviews to verify quality and helpfulness.

        For more information about reviews on ConsumerAffairs.com please visit our FAQ.

        Page 1 Reviews 0 - 10
        Rated with 4 stars
        Verified Reviewer
        Original review: June 27, 2020

        I received a quote from them. They came out to my home and within three days, I had a quote and was able to compare it others I had received. Their reputation and attention to detail was second to none. I would recommend this company to friends and family who needed solar.

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        Rated with 5 stars
        Verified Reviewer
        Original review: April 26, 2020

        We have had trouble with the back-up batteries that were installed. I have to say that PetersenDean was very prompt to take care of the problem....It took two tries....but they got it! Their employees are very pleasant and courteous as well. Also, back-up works very good! PG&E has lost power during the night several times and our power popped right back on using the batteries. Also, our electic bill has almost vanished! Very good investment!

        Be the first one to find this review helpful

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          Rated with 5 stars
          Verified Reviewer Verified Buyer
          Original review: Jan. 16, 2020

          Petersen Dean performed as promised and I am happy to recommend them to anyone desiring Solar and/or Tesla battery installation. They stuck with me through the rebate process and did all the paperwork. The system performs as stated and I am very happy with the work performed.

          Steve

          Be the first one to find this review helpful
          Rated with 5 stars
          Verified Reviewer
          Original review: Dec. 9, 2019

          They did a great job installing my TPO roof. They were very easy to work with and got it installed just before the rains by working overtime and brought more guys. The repair team also did a great job when I called them in to seal roof penetrations for solar when using a different company. All in all, I would highly recommend Mike ** and his team at PedersenDean Roofing in Santa Rosa.

          Be the first one to find this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: May 6, 2020

          New LG battery on new system never worked. Trouble shooting LG needs to be replaced Nov. 2019. It is now end of April 2020. Battery gone. No response from my support person. No call back. 2 separate groups blame the other. Okay to send battery back to LG but not being returned for replacement.

          5 people found this review helpful
          Rated with 1 star
          profile pic of the author
          Verified Reviewer
          Original review: April 25, 2020

          They installed our roof and solar in Dec 2018. Since that time, the solar has failed twice. Both times during heat waves so our energy bills skyrocketed. They have poor customers service and slow response times. I would not recommend them to anyone! We spent a fortune and expect a better quality product and service.

          3 people found this review helpful
          Rated with 2 stars
          Verified Reviewer
          Original review: April 5, 2020

          Salesman for Petersen Dean seemed very knowledgable. Then the crews show up. That's where the problems start. I had mine installed on the ground as I didn't want problems on my roof down the road. They brought out a gas powered post hole digger which had an issue going into the very hard ground, in a attempt to get the holes deep enough they used a chipping bar I lent them. The holes tapered down as they got deeper barely passing inspection. Required depth 2', some holes a little shy. Then came install of the posts for the solar rack. The company brought out a gasoline powered concrete mixer which never was used. The crew just dumped concrete bags into the holes and added water. I Remind you I've been in the concrete business for 25 years, and didn't even fill the holes up to grade.

          Making a call I spoke with the labor Forman (whom was very good). He said he would have a man out tomorrow to fill them. Next day laborer comes and still doesn't fill holes to grade. Phone call later I'm told there will be someone else out there to fill them and finally get filled. Then comes mounting the inverters on the north side of the panels to be shaded in which they had extended the rack on the ground mounting inverters on a old used piece of plywood in direct sunlight.

          2nd attempt after phone call someone else came out and remounted the inverters on Unistrut mounted on old plywood in direct sunlight. 3rd attempt, Petersen dean sent a man out completely starting over and shazam it finally got done correctly. 3rd issue which is not so structural in nature but does pertain to the quality of the work that was done. In the electrical ditch for the wiring to service pole the crew threw all their lunch garbage into it as well as some extra 2' threaded galvanized pipe couplings at about $7 apiece. I was fed up at this point and cleaned their mess up and put the 2" fittings into my stock. Overall I wasn't that impressed with the work that was performed at all. After awhile on closer inspection I found a few missing bolts that would have held down panels but fixed myself rather than complaining about everything.

          Initially I was looking for a company who used American made parts and would do a good job, but how wrong I was. In an attempt to make me happy Petersen Dean did make me a deal on a monitoring system for the system which every time I change my cell phone the monitoring system has to be reprogrammed which has been a pain. All in all I would not recommend this company to wash my dishes let alone install a solar system, and if it were on my roof all the mistakes would not have been seen. It blows my mind that they are on the top 10 solar companies out there. Amazing. The salesman and the labor foreman were the best of the company that I dealt with. I've had the system for about 6-7 yrs now and haven't had any problems.

          Be the first one to find this review helpful
          Rated with 3 stars
          Verified Reviewer
          Original review: March 11, 2020

          We had a 36 panel system installed in September '18. Things went OK thru install, no complaints. About a year after acceptance, I noticed that one of the panels had stopped working and a couple others were running about 50% when compared to others in the same group. Example: panel #1 was putting out 608Kw whereas the problem panel was putting out 203Kw. Called repeatedly for several months, finally got the failed panel repaired but nothing was done to address the two that were underperforming while techs were here fixing the failed panel. Tech said they would all start working better once the failed panel was fixed. Sounded like B.S. but I said OK.

          No surprise, the underperforming panels are still underperforming and Petersen Dean, John ** to be specific, after telling me he would make sure all panels would be repaired, is now stating the entire system is working as expected. Bottom line: This company, Petersen Dean, is good at selling systems and even installing them but the follow up is extremely poor. This is a very big deal considering the initial cost and also the expected savings. I would seek a more service oriented company if I had it to do over.

          2 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 25, 2020

          From start to finish (the roofing and solar project was completed seven months after the contracted date) the PD experience was a nightmare. During this time there were numerous miscommunications, excuses, and personnel changes. We went through three project coordinators during this year and a half dilemma. If we had not pursued communication and updates via emails and phone calls, this project may have dragged on even longer.

          The people responsible for specific parts of the project were not communicating with each other which led to delay after delay and repeated and redundant visits to our home. At one point workers came unprepared with the materials needed, and on another, the installation of the solar panels had to be redone due to incorrect installation the first time. My sense is that PD has gotten too big for its britches and cannot follow through with written contractual promises. Worker turnover may also be a contributing factor. Additionally, there are only so many times PD can blame the rain for their delays. Stay away from this company!

          9 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 20, 2020

          I have had nothing but issues since day 1 with PetersenDean, starting with the installation of our solar & battery backup system and their customer service where the person that was in charge of the coordination told me if I didn't sign-off for them to get funds released, even though install was not even started I could go "**" myself despite I had already released the 1st installment to start the process.

          Well discovered the battery backup system completely failed during all of the SCE blackouts during the fires and had 1 one of their technicians out and was told the whole system had failed and he was going to write up a ticket that it needed to be replaced as it was under warranty, but refused to write up the ticket while he was here saying he had to get more documentation from his home, btw his name is Edward and he said he would send me a copy... Well that never happened.

          So a week later I called their c/s # and got put thru to a Matthew 661-414-** and he said he had no knowledge, explained the situation and he said he would get back to me the following Monday... Well that didn't happen either so I called back on 11/27, Matthew is on vacation and his VMX said to call Kyle ** 661-414-**, spoke to Kyle and what do you know, he says, "I'll call you NO later than Monday..." Well what do you know, NO call back, called him on Tuesday 12/3/19 and he said the company JLM was out of business, funny, that is exactly what I had told Edward & Matthew and that they didn't know what to do so sent it to higher ups. A week later called both Matthew & Kyle, both said they hadn't heard anything, asked, "Have you followed up..." both said NO.

          Just spoke to Matthew at 11:22PM 12/12/19 today and asked what was going on, and he again said "I haven't heard anything back, asked have you followed up? NO was his answer, questioned him again after some heated words and his final answer before I hung up on him to my question "Why haven't you followed up?" response: "Because I DO NOT HAVE TO!"

          If you have a PetersenDean system and you have any issues, I am going to warn you, you will NOT get ANY satisfaction or action for that matter AND if you are THINKING of getting a PetersenDean Solar System and or battery backup system STEER CLEAR you WILL regret your decision. And to show that it starts at the top, I am connected 1st tier with Jim Petersen, CEO on LinkedIn and have had numerous conversations and now he is also ignoring my direct messages, so Buyer Beware. The crappy customer service STARTS at the top and filters all the way down. Rusty M. Acton, CA

          8 people found this review helpful

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            PetersenDean Company Information

            Company Name:
            PetersenDean Roofing and Solar
            Year Founded:
            1984
            Address:
            39300 Civic Center, Suite 300
            City:
            Fremont
            State/Province:
            CA
            Postal Code:
            94538
            Country:
            United States
            Phone:
            1-800-564-0362
            Website:
            www.petersendean.com