Palmetto Solar Reviews
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About Palmetto Solar
Palmetto Solar helps customers access green energy with its end-to-end solar services and national fulfillment network. The company claims commitment to environmentally conscious practices that help reduce climate change and has helped people across the U.S. switch to solar.
- Free consultation
- Three years of active system monitoring
- In-house project management
- Pricing info isn’t available online
- Only available in 19 states
Featured Reviews
Check your credit before financing solar panels
The average cost of solar panels is between $18,000 to $43,000 on average
What is Palmetto?
Palmetto is a company that connects homeowners and solar energy installers. It provides a concierge-style service, working with you through the design, permitting, installation and inspection processes to ensure everything goes as planned.
Your consultant outlines the cost of your new solar system and helps you explore financing options. The team reviews any incentives or tax rebates you could qualify for to help you save money. Palmetto’s solar energy specialists are educated on local rebates and credit opportunities so you can take advantage of these savings.
How does Palmetto work?
To request an initial estimate from Palmetto, you’ll need to follow these steps:
- Preliminary estimate: This includes your home address and average electricity expenses. The company uses its proprietary energy intelligence technology to build an estimate with this information. If you’re happy with the estimate, Palmetto gathers additional information about your household’s energy needs.
- Electricity details and site survey: To continue, you’ll upload an electricity bill and a year’s worth of your energy data, then complete a virtual site survey using your mobile device.
- Financing: If you decide to finance your new solar energy system, your consultant can help you submit a credit check, complete your loan application and get the best terms possible
- Final Review: You’ll then review the final design, approve any site improvements and sign your contract and closing documents.
Once everything is finalized, Palmetto team members work with your local building department, energy provider and other authorities to prepare for installation. You can track this progress at any time using your Palmetto online account. Once all the permits are in place, the company helps to schedule your solar installation.
How much does Palmetto Solar cost?
There isn’t a one-size-fits-all blueprint for solar energy, so Palmetto works with each homeowner to create a personalized quote to fulfill a home’s energy needs.
The company does share that the average cost of solar panels in the spring of 2024 was $3.40 per watt, excluding financing. While this won’t give you an exact amount, it can help you ballpark the cost of solar panels for your home. You can take advantage of Palmetto’s free quotes to get an estimate of how much it’d cost to outfit your home with solar energy.
Palmetto FAQ
Does Palmetto have a warranty?
Palmetto works with solar energy partners to install solar panels. Each company it partners with must provide at least a 25-year product warranty and a 25-year linear performance guarantee. You can also purchase a Palmetto Protect Essentials or Performance plan, which includes system monitoring, reports and ongoing service if you’d like additional warranty coverage.
Where is Palmetto available?
Palmetto is currently available in 19 states:
- Arizona
- California
- Colorado
- Connecticut
- Florida
- Georgia
- Illinois
- Maryland
- Massachusetts
- Michigan
- Nevada
- New Jersey
- North Carolina
- Ohio
- Pennsylvania
- Rhode Island
- South Carolina
- Texas
- Virginia
What happens to my Palmetto Solar panels if I sell my home?
While it’s possible to take your solar panels off your roof and move them to a new location, Palmetto often recommends leaving your panels where they are to help increase the value of your home. If your solar array was leased, it can easily be transferred to a new homeowner.
Does Palmetto offer financing options?
The majority of Palmetto customers finance their solar energy systems with a loan. The company can help you find one with terms that work for your needs. A solar lease is also an option. A financial consultant from Palmetto can help guide you through your options and evaluate the pros and cons of each financing scenario.
How long has Palmetto Solar been in business?
Palmetto has been in business since 2010.
Is Palmetto a good company?
If you live in one of the 19 states listed above and want to install a solar energy system, Palmetto might be a great choice. The company can walk you through each step of planning, permitting and installation.
Palmetto doesn’t sell its own solar products or services, though — it partners with other companies to provide your system. It also doesn’t offer pricing unless you provide information about your home, so you’ll need to contact the company if you want a quote.
Palmetto Solar Reviews
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- 4,772,252 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,772,252 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 2, 2025
The Company lied about saving me money if I install Solar. My electric bills are still high with no help from the Company at all. I'm stuck with a system that isn't putting enough energy back on the grid in order to save me money. I've tried for months to receive help to fix the problem. The Company does not stand by their promise of reducing my electric bill. The person I spoke with couldn't even pronounce my name correctly. I'm stuck also with a lease that is costing me more than when I didn't have Solar. I don't suggest anyone doing business with Palmetto and would encourage anyone who is in the process of using them to cancel before they go any further. The company keeps claiming I'm using more energy. So, it shouldn't matter how much energy I use if the Solar is working properly to put energy on the grid. I have received no help from the Company! Charles ** Home Owner
Reviewed Sept. 30, 2025
Palmetto/Light Reach Solar performance is NOT what was promised by the salesman Brett ** of Tucson, AZ. He promised me a $0 TEP power bill and showed to me several $0 TEP bills. I have paid TEP $140+ for the last 3 months. Installed was a 14 solar panels on a 1803sq ft home. Starting June 2025, I have a 25-year lease agreement, but I did not get that promised $0 cost in writing so Palmetto told me they will NOT do anything at all. A home of the same size, very close to me has 24 solar panels + Solar batteries and they do not pay TEP for power.
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Reviewed Sept. 19, 2025
Palmetto Solar does not honor its warranties or contractual services post-installation. On June 24, 2025, I contacted the company regarding a critical issue detected on my system. I was informed that one of the inverters was sending an error code and needed to be replaced. The inverter was ordered from SolarEdge on the same day, and I received the new inverter on July 1, 2025. On July 22, a technician from SolarEdge was dispatched to replace the faulty inverter. Upon inspection, the technician determined that to replace the inverter, the Hardie siding around the system would need to be removed, which would require the services of a siding installer. Additionally, the technician identified issues with the second inverter, which also required replacement. This information was to be included in the technician's formal report.
I promptly contacted Palmetto Solar to inform them of the situation. Unfortunately, the only solution they offered was for me to hire a private electrician to install the inverter. Additionally, I was informed that Palmetto/SolarEdge charges a fee for their technicians to complete the installation, meaning that either option would incur expenses on my part. This was the first time I was made aware of any fees associated with having a technician from Palmetto/SolarEdge replace the equipment. On August 7, I hired a private electrician with over 20 years of experience to install the inverter. The electrician successfully installed the inverter without damaging the siding. However, when attempting to reconnect the inverter to the system, the electrician was informed that the homeowner needed to complete the steps.
Despite multiple attempts to work with Palmetto Solar and SolarEdge to troubleshoot the system, I reluctantly paid a fee of $244.00 (50% of the total charge of $488.00) for a Palmetto technician to visit my home. During this period, I was assured that my electricity was still being sourced from the solar energy system and not my electric carrier. However, on August 13, I received an electric bill for an 838% increase compared to my previous year's bill for the same period. This was the first indication that my power was not being sourced from my solar system. On September 15, a Palmetto technician arrived and identified that the issue was due to the new serial number not being in the system. The technician also discovered that the serial number on the second inverter corresponded to the first inverter that was to be replaced.
As a result, a replacement inverter could not be ordered under warranty, and I was informed that I would need to pay out of pocket for a new inverter, estimated to cost between $3,000 and $5,000. Additionally, I received my electric bill for September, which is a 1,219% increase compared to the previous year's bill for the same period. The project manager, Joselito **, suggested that the private electrician should cover the cost of the new inverter, despite the lack of documentation indicating the serial number of the old inverter. This ordeal has been ongoing since June 24, and I am still dealing with the original issue of a faulty inverter. Palmetto Solar has been unwilling to provide reasonable solutions to remediate this issue.
On September 15, I requested the removal of the solar equipment from my home, as the system is not functioning per the purchase contract. Given the $79,905.00 cost of the system, the service I have received is unacceptable. Despite multiple requests to speak with a manager, I have been consistently directed to the same unhelpful individual. This has been an extremely stressful ordeal, significantly impacting my health and my family. The customer service provided has been inadequate and needs substantial improvement.
Reviewed Aug. 20, 2025
Palmetto has left me with a $700 electric bill, and It doesn't provide enough energy. I have not changed anything regarding our consumption, however our bill is now double what it used to be. I will never use solar again.
Reviewed July 23, 2025
Palmetto Solar is not reliable!!!! I have had four (4) different teams of techs to my house to fix a problem with my system not working. This is the problem the main cable from the meter into my house got shorted out!!! I was without solar power from June11, 2025 till June23, 2025 and then out on June 28 it went again with another electrical short on June 28, 2025 till July 10, 2025!!!! Now they say I have to wait till April 2026 for an evaluation to get any kind of compensation!!!! I would not advise anyone to use this company.
Reviewed July 1, 2025
I can't believe you're doing the same thing you did to Gordon from Los Angeles, CA. My husband died also after signing us into this fraudulent contract for Solar. He had Brain problems before this Contract was signed and passed away before it was finished... I am his wife and don't know enough about this product. I was in grievance and didn't have the APP that was supposed to be put on my phone by the Sales person who didn't bother doing that. So I didn't know whether it was working or NOT!!! By the time I started receiving high Electric Bills, I called your Company and was told I would have to PAY $750 for your Technician to fix the problem... I am EXTREMELY overwhelmed with the action of this Company... I want it removed!!!!
Reviewed June 25, 2025
No mention was made in their sales presentation that the program consisted of a lease obligation. This should have been disclosed at the sales presentation especially when I read there was only a 10 day window of refusal if unsatisfied with system. There is no way to gauge system performance in a 10 day window especially when my electric bill is issued every 30 days after the solar system is installed. This should be brought before Florida legal authorities as a deliberate act of deception. My goal was to help our environment by participating in clean energy production. Another senior citizen scammed.
Reviewed June 17, 2025
Shady practices. Considered working with this group to get leased solar panels. Signed the agreement, but had voiced concerns about the condition of our roof and whether they would be good to install. They bypassed their own roof inspection to RUSH the job through. The installers wouldn't install because they were convinced the roof wasn't in good enough shape.
The quote to fix the roof was 12k from a separate vendor and wasn't worth the solar savings. Their project manager, in an attempt to "save" the project tried to layer in the roof repair costs into the lease amount, which increased the liability and sent a new agreement. When I declined, he threatened me with up to $10,000 in cancellation fees for a project that literally hadn't even started. Fortunately, I have experience with reviewing contracts.
This was such an obvious scare tactic. I was easily able to cancel the project through their normal routes without consequence, but any kind of scum project manager that would threaten that needs to be fired. I cannot imagine an older couple on a fixed income seeing that and not being pressured/manipulated into a lease. I intend to file a complaint with the AG Consumer Protection Division and get this company investigated for this. Don't give your money to companies that employ these kinds of people and tactics.
Reviewed March 17, 2025
The Palmetto Solar company takes your money and you never hear from them again. No customer follow-up when your electric bill is double what they suggested for panels usage. My advice find another provider.
Reviewed March 11, 2025
We got solar from this company (the installer was Lunex Power). Terrible experience. The sales reps miscalculated our average monthly usage by HALF, which meant we were paying our regular electric bill PLUS the monthly solar panel bill. We also had numerous issues with the polarity, so techs had to come out multiple times to fix the issue. Within the first month of having the panels, we identified these issues and finally got fed up and decided we had to cancel. Despite all the mistakes they made from the beginning, they want us to pay even more money to cancel. We wouldn’t have ever agreed to the panels had we not been lied to about how much money we would lose.
Palmetto Solar Company Information
- Company Name:
- Palmetto Solar
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 997 Morrison Dr Ste 200
- City:
- Charleston
- State/Province:
- SC
- Postal Code:
- 29403
- Country:
- United States
- Website:
- palmetto.com
