Palmetto Solar Reviews

I sighed up for solar in February of last year and finally went online in June. In my 85 years of living, this is the absolute worst financial transaction I have ever made. I could write a book on what not to do with solar. You can tell a lot by their sales practices, their "tag team" sales force and misleading techniques. Basically one is only leasing power from your own roof and has proven that it's more expensive than remaining with the power company. Can you imagine leasing something to someone that's 85 for 25 years? This tells one how misleading the sales force was. It is not performing and just try to get in touch with the sales force???? My heirs will hate me when I'm gone for not being able to sell the house. If you are considering solar, always insist on a copy of the contract to review with your attorney before signing.

I had a very disappointing experience with Palmetto Energy Solutions. I sent a written cancellation letter within what I believed was an appropriate time frame. No one from the company contacted me to acknowledge receipt or discuss my request. When I later called Palmetto myself, I was told by a representative that I would need to pay approximately $29,000 to cancel the agreement—something that was never clearly explained to me at the time of signing.Since having the solar panels installed, my monthly costs are actually higher than before, not lower as advertised.

I definitely cannot recommend Palmetto. It was my understanding that the system would be designed to handle ninety percent of the load and all I would pay the utility was a thirty dollar a month connection fee to the grid. My payment to the utility company keeps going up every month. They even sent me a year end review that indicated I produced more than consumed but utility bill keeps going up. As for improving the value of my house I would think it lowers the value as the system is not doing what I was told it was told it would do. I did start a claim with their help center. No help whatsoever.

They have to be the worst company to deal with. The company that installed the solar panels were pigs. The system has not worked for 6 months and still not working. They keep taking your monthly payments and will not refund your monthly payments back. They said you signed a contract for 3 years. I signed a contract for the system to work! Do not use them. I’m sure I will have to get BBB, State Attorney and a lawyer involved to get my money back and the stuff off my roof.

Very unhappy with Palmetto. Do not do business with this company. Very friendly presentation with a lot of information. Salesperson was great. I remember clearly being told that my PG&E electric bill would be $0 except for the taxes and surcharges. Here is a record of my PG&E electric charges since inception. TOTAL ELECTRIC CHARGES: APR 2025: $155.87 MAY 2025: $122.18 JUNE 2025: $188.78 JULY 2025: $302.70 AUG 2025: $175.85 SEP 2025: $100.72 OCT 2025: $57.47 NOV 2025: $125.26. On top of this I have to pay their monthly charges. Maybe someone did the wrong calculations when they saw my past electric history. They have done some adjustments to the software but as you can see, I'm still paying PG$E. In my humble opinion I believe they need to install more solar panels and batteries.

Do not do business with this company. My husband and I are 73 and 82. The salespeople came to our home and did a very pushy presentation which we fell for. We were not told it was a 25 year contract. Was not told it was a contract of any kind. We were told it was no problem if we wanted to sell our house; if the buyer didn't want the system it would just be removed. No mention of us paying a penalty. Was not told we had to also pay our electric company a payment each month in addition to Palmetto. I have nothing good to say about this whole deceptive experience.

Very unhappy with Palmetto. Over promised and underperformed. Been waiting for 5 months for someone to help link the app with my utility company. No one ever calls back. Sorry I ever made the decision to go solar. Beware....

The Company lied about saving me money if I install Solar. My electric bills are still high with no help from the Company at all. I'm stuck with a system that isn't putting enough energy back on the grid in order to save me money. I've tried for months to receive help to fix the problem. The Company does not stand by their promise of reducing my electric bill. The person I spoke with couldn't even pronounce my name correctly. I'm stuck also with a lease that is costing me more than when I didn't have Solar. I don't suggest anyone doing business with Palmetto and would encourage anyone who is in the process of using them to cancel before they go any further. The company keeps claiming I'm using more energy. So, it shouldn't matter how much energy I use if the Solar is working properly to put energy on the grid. I have received no help from the Company! Charles ** Home Owner

Palmetto/Light Reach Solar performance is NOT what was promised by the salesman Brett ** of Tucson, AZ. He promised me a $0 TEP power bill and showed to me several $0 TEP bills. I have paid TEP $140+ for the last 3 months. Installed was a 14 solar panels on a 1803sq ft home. Starting June 2025, I have a 25-year lease agreement, but I did not get that promised $0 cost in writing so Palmetto told me they will NOT do anything at all. A home of the same size, very close to me has 24 solar panels + Solar batteries and they do not pay TEP for power.

Palmetto Solar does not honor its warranties or contractual services post-installation. On June 24, 2025, I contacted the company regarding a critical issue detected on my system. I was informed that one of the inverters was sending an error code and needed to be replaced. The inverter was ordered from SolarEdge on the same day, and I received the new inverter on July 1, 2025. On July 22, a technician from SolarEdge was dispatched to replace the faulty inverter. Upon inspection, the technician determined that to replace the inverter, the Hardie siding around the system would need to be removed, which would require the services of a siding installer. Additionally, the technician identified issues with the second inverter, which also required replacement. This information was to be included in the technician's formal report.