Consumer Reviews and Complaints
Setup and installation is great they work and make sure everything is outstanding and they clean up after themselves and they don't make loud noises at all. Omg customer service is amazing and answers all you needs and concerns and is there when you need them. They will call you back if you don't want to wait long on them to answer. There is a lot of financing options I pay so much a month on my product. If I remember right they do have cr dot cards and they do work with you and that's amazing. Overall value is worth every penny spent and it's well worth it you will love the money you are saving on your electric bill and you will be amazed.
The service I received from OneRoof was sufficient in satisfying our needs. If we had any problems we were able to get the help we needed in a short amount of time. The price was one of the main determining factors. We are very happy including an additional discount we received because we are cardholders. We were able to purchase the product at full price but if the need was there we are very happy that this option would have been available to us.
OneRoof is a very impressive brand. The customer service I received is over the top. The financing was a great process and very smooth. They allow you to have flexible payments and due dates. The value is worth the money because of the flexibility of options available to use. The setup and installation is done in a timely manner to have your panels up and running. I would recommend their products and services to anyone who needs it. This is the future of solar panels.
If there is a problem with anything the people at OneRoof that do customer service go out of their way to help you. I love the financing options, it’s affordable. Whatever price you pay it never changes and stays the same. The value is great. I've had it for 4 years and I have never had a problem with my product. The setup went quick and I had no problems at all and the installation was done very quickly I was surprised.
They have many financing options for all of your needs. They will work with you to find the best options for you and walk you through every step of the way. An excellent value for an excellent service. The customer service people were friendly and efficient and wonderful to work with. Answered all my questions quickly. Very happy with the service I received. The entire crew was professional and friendly and worked at their hardest to finish quickly and efficiently. I would have paid what I paid for everything for just the wonderful customer service! Will definitely be a repeat customer. It was a quick, easy, painless experience.
How do I know I can trust these reviews about OneRoof Energy?
- 854,137 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
OneRoof Energy is not very efficient nor cheap. Setting the dang thing up was very slow and they took 4 hours. Usually, I allow them to come in but they seemed very sketchy and only wanted my money. Moreover, they did not have any noticeable respect towards me. I think I could find a better company to buy from. Next time, I'm going to look elsewhere when I need something solar powered.
Very helpful and honest customer service support, very willing to help anyone understand the basics and benefits of solar energy and its importance. They offer a very vast and informative financing to anyone who truly wants to experience and enjoy the opportunity of solar energy experience. They explain all the benefits and great value of enjoying the comfort and resources to get the best value for your money. The setup and installation was top notch, very courteous and unbelievably fast and on time. Goes beyond the next step to make it a great experience.
OneRoof Energy was very understanding about my issues. The panels product was quite flimsy and repeatedly needed replacement. This made winter months more difficult and there were times that it was a seven day wait. We experienced days that the installing was delayed due to schedule conflicts and inclement weather. Also, on a few occasions, the case was just a no show. But going solar is highly desirable therefore banks are willing to forego an equity credit or second mortgage line. Still, you must look over interest rates to be sure you are getting the best deal. It is expensive to go this route but you will lower your monthly recurring bills and the resale on your home is a fantastic investment.
The install was good. That is the only good thing that I can say about OneRoof Energy. It takes them approx. 2 1/2 weeks to process my payments and during that time I get a phone call every day until they get caught up. They have no online bill pay or the ability to check usage online. Do not use this company. It's the worst thing that we have done.
I knew next to nothing about solar energy when I started using the product, but I never felt alone, because every step of the way I was being informed about the product. Now I am an expert and a firm believer. I did not think, at first, that I could afford a system of my own, however it was all laid out for me how the system pays for itself and is really quite affordable. I am now making money off of my system. I can't believe I didn't start sooner.
The product literally makes me money so it would be hard for it not to be considered a great value. Paying my electric bill was a constant nuisance, and it drove a wedge between my wife and I when had to fight about why our bill was so expensive. "You left this light on", well "You are always on your computer", is not a good way to spend a life. The folks that installed my system were incredibly polite, on time, and knowledgeable. They set up my system, taught me what I needed to know, and were gone just like that.
One Roof has amazing customer service when we have questions regarding our solar panels on our home. They have provided great expert advice when we have concerns. We paid cash for our One Roof system but I think they had great financing options for paying for our solar panels and new energy systems. We love our new solar panels and are amazed at how much they have saved us already on our energy bill. We are so grateful for how this will affect us financially. One Roof is an expert in complete solar care and we were thrilled with their installation and setup process and how they are experts in every detail.
I was helped with exactly what I needed. The customer service of the company provided quick and to the point information about the specific product I was looking for. I was able to give them some information and they pointed me in the right direction to which product would be right for me. I was able to make a one time payment via debit card and that was that. It was quick and painless. The value of the product I purchased is amazing. I paid for a large solar panel and it has more than paid for itself with the amount of energy that it has output. Great product. The installation was easy. There actually was an installation fee so I opted to install it myself. I am pretty familiar with installing the panels because 2 of my family members also have them. I helped them when they installed theirs too.
That was very nice help with different prices and I had saving a little money but I will tell people to buy what I own and it saves money also. The consumer service went took time to talk about the different products that have - the prices, how the power works, what would they recommend. I think the value for this product is the best one. Is not too high and is not too low. Fits right with your pocket and for your power bill. I will tell everyone about this. I paid for set up but it did not came too high or they can put it on your bill but it didn't cost to our pocket. It was a fast setup and easy job he did.
This solar panel company is literally one of the best companies that I have ever used. Their customer service is second to none and they are super responsive surprisingly. Their financing options are okay, with a few options to pick from, allowing the user to pick how much they are spending on the solar panels month by month to make them worthwhile. The value of these solar panels are amazing, allowing me to power my whole house using just solar power, and it stores over time, so now I don't ever have to pay a power bill. Fantastic. The setup is extremely easy if you do it yourself, and even if you don't want to install it yourself, just for a small fee, you are able to get it installed no problem. Highly recommend.
Great service. No long wait and helpful people. A tax break plus special deal for the rof. Great deal and wonderful product. Great to save money. The setup was quick and easy. The workers great and fast.
I called and talked about what I needed. I then decided to try what was recommended. It did not take a long time, and I got the help I needed. Options for financing were offered, but I decided to get my own financing and I am happy about the whole transaction. There were many choices of financing offered, but I did not choose that route. The overall value is just tremendous. I did not think when ordering that it would be that much of a savings, but I found out how well everything works and saves me money at the same time. I am an older lady so I knew I would not consider any of the installation at all. The men performing the installation were prompt, courteous, and knew the job very well. It wasn't long everything was working.
Customer service was nice over the phone, but I often spent a large amount of time on hold over the phone. The people were nice, but the waiting was not. Although they did not offer many financing options, the service for the most part was quite affordable, for me at least. Based off of the money that I saved by having my solar panels installed, I would definitely say it was a valuable investment. They did not take as long as I thought they would for the people from the company to install. The installation was done with relatively fast and I did not have to be bothered by the people on my roof for very long.
From the initial investigation process to sales, to installation to technical support to billing, everything was handled very professionally and in a timely manner. They have various options through the power purchase agreement to fit the needs of most people. This allows you to pay off your equipment over time while saving on your utility bills immediately. The initial cost is high but the overall return on investment is realized daily, weekly, monthly. The control system helps you realize just how much you are saving when you compare what the power company would be charging you per kWh. It was quick, easy, and painless. It was done by professionals who were courteous and knew that they were doing and were able to explain each step to me.
It was a great company to do business with. I enjoy giving them a chance to sell me a new product. They were very nice. They had great options and was really high interest rates. I'd sure use them again if I need to. I think they are a great company and would tell my friends. It was a very good one - not a long wait time. The service person knew what they were doing and got the job done fast and done right the first time around.
I got a detailed explanation of how installing a solar roof would benefit me financially, environmentally, and personally. The process was explained and all questions were answered. I was given a plan that was according to my budget and what payments I can afford to make. My employment was a factor into calculating and accessing financing options. It is actually cooler in the summer with the solar roof. I don't need air conditioning as much as I used to rely upon it in the past. It has lowered my energy bill. They came on the scheduled start date. The installers did their job thoroughly and without slacking off. Clean up was awesome and they took trash with them when they left.
I like customer service - very good, very talkative and very nice. They help me a lot and stuff like that. The financing was good. They gave good prices and they were cheap and affordable to the crowd. I like their financing a lot. I liked the price very much it was so good I won't buy from anywhere else. Setup and installation was very easy. All the pieces were there. I didn't need to call anyone for help because it was very easy and fast to do. I likes the setup very much.
Everyone was helpful and accommodating. I received everything I needed and everything went smoothly. I was pleased with the experience. I was given financing options that met my needs and made it easy to afford everything that I needed without unnecessary burden. I was pleased with the end result. The value was good. Everything was as it should be and I got what I was paying for. I was very pleased by the end of my transaction. Everything was taken care of. The installation experience was good. Everyone was helpful and kind and I got what I wanted.
When I started considering a solar powered energy unit the customer service representative done a great job answering any and all questions with a great attitude. Good personality! I never thought I could afford a solar powered energy unit, but the financing rates they offered were outstanding. I can pay for my solar powered energy unit with the money I save on electrical bills. The overall value of my solar powered energy unit is astonishing. The power company actually sends me a check for unused energy. It's one step closer to financial freedom for me, love it! The setup and installation of my solar powered energy unit was the easiest step of all. The crew that came to my home to install it were very knowledgeable, professional, and courteous! Great job guys!
Was not very happy with customer service. Didn't answer my questions the way I would of like them to. Things were not explained to me therefore experience was very bad. Loved the options. Was very descriptive. Had as many to choose from as I thought. Nice to talk to the representative. Overall, value very satisfying. Value wise, would recommend to everyone I know. Interesting to see prices on all options. Ease of installation. Very happy. Would rate a 8. The two that came to set up my system of panels knew what they were doing. Again, very easy to communicate with them. Understood every detail.
Called for a service. Got a fast response for the time - showed up on time, fix the problem fast and answer all questions. And the best thing was there was no charge. I started to pay by credit card and thought about it and decided to pay for it in full & then he took 10% off with a rebate in the mail. Cost was the lowest around and called many companies. No one beat their price. Very very little cost. The item was installed very fast and receive a bonus - a free tablet.
Customer service agents were happy to help. It was easy to do. They tried to charge me a little too much. But I dealt with it. The customer service representatives were willing to talk and work through things. I would probably recommend to a friend but the pricing was a bit over the top. Other than that I think the company is great. The installation process was good. Did not have any glaring issues. The installation men were great. They were quick and efficient.
It is a high-quality service. I facilitates my work is helpful in addition to having a good support is very fast and effective. Certainly I recommend to the promises fulfilled.
I really enjoyed it. The service was great. The people were friendly and it was up and running in no time. I would recommend this to anyone looking for this kind of project.
I really enjoyed the service, although it was quite expensive it pretty much paid for itself within a year in all the savings. Solar is worth it! It took some time to research the best company and this one seemed like the best fit for my family. They had the lowest price at the time and installed everything for free, which is unusual for such an install.
I am very satisfied with this system. I've never had problems, I have two years with the service exceeded my expectations and I would definitely recommend.
Zachary ShahanSolar Energy Contributing Editor
Zachary Shahan is the director of CleanTechnica, and his key areas of focus are solar energy and electric vehicles. He has been referenced or interviewed by essentially every major media organization as a recognized global thought leader on solar energy.
OneRoof Energy is a young solar company founded in 2011. The company only provides solar leases, and doesn’t sell solar outright or manufacture any solar panel components.
- Fast growth: Despite getting started just a few years ago, OneRoof Energy is already in five states, showing an ability to adapt and grow fast. Despite its youth, OneRoof Energy is already on the stock market, which greatly increases the information it needs to make public and makes it accountable to a lot more people.
- Not spreading itself too thin: Being a very young company, OneRoof Energy has been wise to focus on doing one thing very well rather than spreading itself too thin doing several things. A one-pointed focus goes a long way.
- System buyout possible: If a homeowner would like to buy their solar system from OneRoof Energy, they have the ability to do so starting in the seventh year of the lease.
- History: Having only been in business for a few years, OneRoof Energy’s track record with customers is hard to judge. It takes time to build a solid reputation as a good, dependable company.
- Product offering: OneRoof Energy has a very limited product offering, only putting solar leases on the table after the seventh year of the lease – at which point purchasing the system becomes an option.
- Best for homeowners, small and large businesses, government agencies and nonprofits, leasing and PPA customers and solar beginners.
Compare Solar Energy Companies
OneRoof Energy Company Profile
- Company Name:
- OneRoof Energy
- 4445 Eastgate Mall #240
- San Diego
- Postal Code:
- United States