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Sungevity
Sungevity
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Overall Satisfaction Rating
4.18/5
  • 5 stars
    109
  • 4 stars
    23
  • 3 stars
    10
  • 2 stars
    5
  • 1 stars
    23
Based on 170 ratings submitted in the last year
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Sungevity

Powering Horizon Solar & Solar Spectrum

ConsumerAffairs Accredited Brand

Sungevity powers Horizon Solar Power (Horizon) and Solar Spectrum – two leading solar companies offering exceptional residential and commercial solar energy solutions. As one of the leading solar designers and installers, Horizon has been on a mission to provide customers with smart, simple and clean energy solutions since 2008. Solar Spectrum energy plans are designed for homeowners looking for the advantages of solar energy without the upfront costs often associated with going solar. Customers get a locked-in solar electricity price without taking on the burden of operating, repairing and monitoring so they can experience the benefits of solar without any hassle.

Contact Sungevity today to find out how much you could save by switching to solar for your home or business.

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277 Sungevity Consumer Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 13, 2019

My one garage faces dead south so it’s pretty well heated up and I had been looking for solar for a while. One company came by originally. They wanted to put solar on my garage and reduce my bill by $75. But there wasn’t any incentive. They didn’t have the subsidies for it and it was gonna be way too expensive for what the benefit was so I decided not to do that at that particular time. I was actually contracted with Vivint but I didn’t like the way that came about. They were telling me to initial a contract to get something done then another contract and another. The next thing I knew, I was in a full-blown contract so I cancelled that immediately.

I looked at a couple of different things and one was the difference between Trinity Solar Company, Vivint and Sungevity. I went into the customer testimonials, their replies and what they had to say about the companies. When I looked at the ratings, Sungevity was up at 8.9. while the other ones were down at 6.2 and 6.8 and they had some real horror stories in there. I also went online and saw Sungevity's website. They talked about mounting the systems, just kind of showing off a lot, whereas the other ones just talked about how they were the biggest company and installer. There was no fine tune. I like to take a look and see how things are being worked, and that was well-explained in Sungevity.

Plus when I asked the other company what kind their panels were, they said that the panels just come out of China and that everybody uses the same thing. But no, they don't. This was after I had done a little bit of research and found Sungevity's is German-engineered and Korean-built. I like the idea of that aspect of it as well. Christina and Alex were the two main people that I was dealing with at Sungevity and they were very good to work with. When I left a message, they called me back as long as Alex wasn’t on vacation and Christina was pretty good.

The company whose people did the install was Solar Mate and I had to leave them a little bit of a nastygram. But the owner of the company called me back and did an awful lot of reassurance that they were gonna get a particular item taken care of and they did so rapidly. So that was dealt with pretty well. They said they were gonna be here at 7:30 in the morning, and they were. They did what they said they were gonna do.

The federal tax deal, the 30% back, was good although it could have been explained a little bit better. But I was lucky because I got into the 15-year deal just before our Governor changed it to 10. The way that works is that although you do get a 30% credit on the cost of your system, they use the tax credit to offset whatever taxes you would pay for the year. For this particular year, my personal taxes came out to be about $7,000. What they do is they use a tax credit to offset that $7,000 then from there, they cover the liability. That means the federal government would refund me back money and the other eight or seven and a half, that's hold on to for the next year or the year after that. So the credit is there. It just deteriorates. So you don’t get that back in one year. It takes a couple of years more to do it.

The other thing about signing up for SREC is that in terms of the company for trading them, it seems like there are multiple companies that you sign up on for those. You sign up for one but you can pick one. But I still haven’t done that. I’m still kinda lost on it in terms of what I’m supposed to do and who I’m supposed to sign up with. Sungevity told me I had to get signed up but they can't tell me with whom. I gotta shop around and figure out who does what.

My energy bill normally was at about $225 to 250 a month, and it's down to $2.38 right now. The panels went online the first of November. That was going right into the winter season. We had an extremely wet and damp couple of months, and my November bill was $35. December bill was something like $50. Right now, I have over 2,200 kilowatt hours banked in the system. The other thing that’s pretty cool is that because I’m on the solar, I also watch how much electricity I’m burning. That helps out an awful lot. So it’s doing exceptionally well and I’ve told a lot of people about Sungevity's deal.

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Sungevity response
Hi Ronald,

Thank you for taking a moment to leave positive feedback about your experience with us! You've got a perfect garage for solar and we can't wait to hear about the savings you experience. Please don't hesitate to reach out to us directly with any questions or concerns. We are very glad that you chose us as your solar provider!

Blake

Senior Manager

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 22, 2019

I converted my house in the Bay Area to solar and I’m renting it now but eventually, I will sell that house. We’re now living in our Kelseyville house and we’re gonna be living here a long time. So, converting it to solar is a no-brainer. PG&E’s rates are just gonna continue to go up, so it was just a matter of living here and being able to take advantage of having the solar installed. So, as soon as we moved, I started looking at converting.

I went out to bid for three companies, and Solar Spectrum was one of those three companies.They were large and I felt like they would have the greatest likelihood of being in business 20 years from now, when I need to replace my converters. However, their initial bid was the highest and they had all the same hardware that I was familiar with and wanted. The price was too high, so I tried to negotiate with them. They negotiated and it got to where they were a fraction low. Having the hardware that I recognized and felt like I wanted to put on the house, having good warranties, being large, and finally giving me a good price, I felt like I got what I wanted.

The enrollment process was very similar to my other solar experience and they took care of the paperwork fairly well. They sent me documents to sign up for the funding and offered me a good interest rate. Paperwork seemed to be typical for what solar is but their contract was much longer than the other one that I had on my Concord house, and I thought it was a little contradictory. So, I spent a lot of time on the phone with someone from Sungevity getting comfortable with the contract and I did, so I signed it. Financing was straightforward and easy. Then, the rest was them working with the city permitting agency to get the permits approved, and with PG&E to get approval to turn it on. Both did not take very long and they were the front man on all that, which went well.

I live out in the country and their subcontractor showed up with no identification. The truck wasn’t marked, he wouldn’t show me his driver’s license, he wouldn’t give me his full name, he didn’t have a business card and he didn’t have any proof that he was a subcontractor for Sungevity. It’s like you’re 99% sure that they’re there to do the work because they show up with all the equipment, but still, you expect them to be able to identify themselves. I almost told him to go away. I was really upset with him but he had the project manager’s phone number on his cellphone, and he called them, and I knew who that was. So, she confirmed that he was their subcontractor. I told her that the guy should come prepared and he should be able to identify himself and demonstrate that he works for Sungevity.

Once Sungevity got started, they were very effective. I’m an old roofing contractor and I saw a ladder leaning up against the house which wasn’t tied off. They weren’t on it yet and so, I reminded them to tie it off and they did. They were very efficient, safe and they did a good job. They also cleaned up. They did all of the things I would expect them to do. The only issue I had with the whole experience was that they were a little impersonal. Sungevity does everything over the phone. If you wanna see a body, or if you wanted to have a feel-good feeling, you don’t get that. It’s kind of very corporate, very internet-oriented. I would recommend Sungevity. I would suggest to anyone to make sure that they’re getting a good price. So, they have to do their research. I had to do some negotiating but it was a fair price, and it’s producing.

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Sungevity response

Hi Wallace,

Thank you for taking the time to leave us a great review! We are glad to hear that things went well and we did all of the things you would expect us to do. Our goal is to always leave our customers homes nicer than we find them. It also sounds like things on the front end went well also. We have quite a few financing options available and it sounds like we got you paired with one that will work well for you. Please don't hesitate to reach out to us if you ever need any solar service. We look forward to hearing how solar treats you the first year!

Blake Hazelrigg

Senior Manager

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 26, 2019

I started looking at the solar business about four years ago. PG&E's way of handling business as of late has not been good. They've been passing the bills or the prices, the increase for the fee and bill to make up for their mistakes. That’s outrageous, so I needed to find a different fix. I had a friend of mine that had solar and I was kind of partial. I know solar works, but I'm a little skeptical on some things and I wanna see the risk factors of getting it. But I just let things work itself out after doing more research and study on the factors and what the best fit was.

I kept dealing with other companies and finding more information as I went and not having them agree to my terms. I realized I'm the one who has the power because I could say, "Yes" or "No" so I have to find somebody that's gonna be transparent. I told them that I wanted complete transparency and they kinda waffled here and there. I wanted the prices later when I make the final purchase or decide to go with one. After going through so many procedures, I ran into Solar Spectrum. I asked them questions that I didn't get answers to so I was impressed with that. They piqued my curiosity and I told them that I'm gonna go further and we'll talk as it goes. I also told them to be patient and I'll be patient as well.

They kept coming back and I would ask more questions and they would answer more, but I was not giving in yet. Then a friend of mine did a background check on them for me and through the BBC and she said that Solar Spectrum has really good to high rating. She said it looks like a very reputable company, and she gave me the green light. That kind of did it to my final decision to go for it.

Solar Spectrum worked with me to customize my solar system. In the beginning, the process was going pretty smoothly with the gentleman that I started working with. Our interactions were open and honest. They went through the step-by-step process of giving me the best thing for the buck. They told me what solar panel to use and how many I'd need. They strategized on the roof and they showed me examples and comparison of how much I would get when I put these so many panels in a day.

They tried to find the best situation for me and I asked them for a connection to the battery. I wanted that put in place until further notice when I could afford to get a battery if it's feasible, and they didn't. They said it was gonna cost and that was the hold back as well. I told them that I would not move forward because every other company I've talked to did not do this. To their credit, this was what finally would seal the deal even further.

The gentleman called back and said they found out that it was actually cheaper and it could be done, but I was the first customer to ever ask for something like that. I thought I was just trying to be proactive. I know it's gonna cost me again to get someone else to do it, so I'd rather do this whole thing now and be ready for that time when I can put a battery in there when I need it. I just wanna have that option. So they finally did it and they got it at a cheaper cost.

But then there were some things that did not go very well. My account went through different hands because the reps' hours are different. Then they ran into a certain wall. They were supposed to have the panels installed sometime mid-summer and it didn't happen. It took longer than it should have but I was extremely patient. I was getting frustrated though and I was short of yelling sometimes. Still, I've been trying to be understanding but then it started getting stressful later when I wasn't getting any calls anymore.

Finally, I got a call from the last guy. He was very polite and he apologized for the delay. Things were going according to plan except for the waiting for PG&E to do their part which was most of the issue. They stopped because they had to do some upgrade or change in the system. I'm a responder for oil spills and I'm on a ship for three weeks, so I gotta live there and then come back, and then I get three weeks off. So I lose connection and a lot of things felt like they were trying to get that figured out as it went. But they coordinated with my family who's here.

My interactions with Solar Spectrum could have been improved, however, if they had told me the truth. I know it was hard when they got everything done and they were not getting a response from PG&E. It made them look like they were holding back although they were doing their part. It was a hard thing to answer for PG&E. But I was freaking out because there were no calls from Solar Spectrum. I kept calling but it would've been nice if they had updated me and reassured me. But when they were no longer answering, I wanted to default. They dropped the ball and they were not communicating in the end. That almost cost me to call an attorney because I was getting worried that I'm gonna get stuck.

I called the HERO Program and told them I didn't know what was going on. They told me to call Solar Spectrum too and see if they can hold up and make arrangements to change things. HERO was confused too, so they ended up calling and they probed as well. The installation happened only last month or so when I finally got the green on it. Things were running differently than from before when the gentleman was there the last time they were installing. He brought something like a processor and in the end, they replaced it with another one. Going solar is a good thing and I really like Solar Spectrum. I haven't received the bill yet but going solar feels good right now. I feel comfortable with it and I'm hoping to feel like I made the wisest choice.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 28, 2018

I have had a $450 power bill, and I decided I didn’t want any more of that. I got on the internet, and Horizon Solar was the first name to pop up on the list to have 5 stars. I called for an appointment, and about 10 days later, got a call back and had the appointment. A very nice gentleman told me about your program. I explained that I was looking for a way to run my air conditioning system and he said, “We don’t work at that way,” and he told me more about the system.

I’m not in the position to buy equipment, so I was sort of giving up. And he explained then that I could kind of work out a lease basis. I’m still not quite sure how that all works out but at any rate, I got a solar system without any out of pocket expense, and I appreciated that enormously. They came and installed the system very nicely. They were very, very nice people that come and do the installation. But they had trouble with my roof because it’s cement tile, which is very old and very brittle.

They were careful, but they couldn't help damaging the tiles up there. And the repairs were not permanent-type repairs. They were kinda glued-down-type repairs. Fortunately, I have a handyman who knows my roof and has repaired it a couple of times, and he sort of took over. So I would recommend that Horizon Solar have people who are very much more expert in roof installation, at least with old-style roofs like mine. Mike repaired everything, but they provided a lot of equipment. They were here. They brought a pallet of tiles, which I appreciated, and they worked along with Mike. Between his work and their work, I explained to the workmen who came how delicate those tiles were. Overall, did a wonderful job of installation.

They had to come back a couple of times because they repaired my big box. There were two units that they installed. One, the main box, and then there’s the control mechanism and the big box had to be in the place where they had put the control mechanism. There was a delay reinstalling the equipment and a couple of crews came out, but with incomplete information and no resources to do the work. They were given not very good information about what they were expected to do.

The third crew came out after I called and explained that I was getting a little frustrated. They sent a very professional young fellow out who brought a handy back-up person with him to do some of the work. He knew exactly what to do. He installed the equipment and the house met all of the code inspections from the city. And it is clearly working well, so I’m very, very happy with it. He did a wonderful job. I have a little paint to put on the wall. But other than that, the house looks just fine.

The unit is now working. My first power bill from Edison was for $5 and 2 cents so that was better than I could imagine. I don’t know how long that will go, but we’ve had lots of sunny days, and I appreciate having the solar system. I feel very good about having it up there and Horizon does a very fine job of follow-up. Bob, from Horizon, came by this morning to convey the contract and to give me a quick overview of the equipment. He’s a very nice man. I’m 84 and not as sharp as I used to be but he was very clear and very patient. I appreciated the time and energy he put in on his explanations and left me good documentation. Everyone who made an appointment showed up on time. I will highly recommend Horizon Solar.

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Sungevity response

Hi Richard,

Thank you so much for the awesome 5-Star review and congratulations on those savings! It was really nice to read your thoughtful feedback.
Richard, now that you have experienced the benefits of going solar, we want to to be sure to tell you about our Shine it Forward referral program.
Here's how it works:
* Earn $500 for your first referral.
* Earn $1,000 for your second referral.
* Earn $2,000 for your third and all future referrals.
* We make it as easy as 1, 2, 3, to share your love of Solar with family, friends, and neighbors.
Login to the Ambassador portal:
www.sungevity.getambassador.com

Straight from your portal you can share your Link on social media or enter referrals manually by using the direct entry form.

Warmest Regards,

Liz D.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 21, 2018

I was comparing companies and I called Sungevity up. They were the only ones that offered me a great plan to buy solar. Everybody else wanted me to rent and I didn't want that because I wasn’t gonna save any money. Sungevity approved me for $182 a month and they have been very good. At the beginning when I first applied, I talked to their sales representative, Alex, and he was very knowledgeable and great. He was the one that suggested up buying solar.

At one point, I almost canceled with them but Alex got back on and he explained everything very much in detail. He said that come 2019, the government is gonna send me $11,000 check and Sungevity said that I can keep it or I can give it to them. If I keep it, then my payments will go up to 283. I’m gonna give it to them because then I’ll only owe 21 instead of 32. I would just continue to make the payments. He also said that I can sell the racks and I can collect the full amount for that. And for every 1,000 I sell, I get $250 or more depending on what New Jersey is sending up.

That was very pleasing for me because I have a friend that has solar who has had it for years and she's to get $650 for each thousand she sells. Now, its production has dropped down. I also know that the system would make 21,000 for a 15-year contract and I know less and less is going to be produced. But because I’m being reimbursed for the racks that I’m selling, that is paying a lot of it. So I'm not really paying anything and that was what I liked.

Alex was also very upfront. One company called me and said that Sungevity is a very bad company. They said that Sungevity went bankrupt, lots of people lost their money, and this and that. Alex said that they did go bankrupt but another company from California stepped up to the plate. Alex said that he felt that what the other company did was really wrong though and that I'm gonna lose my money if I use them. That bothered me because that is not really good salesmanship by the other company. But Alex was the one that won me and fast. He was absolutely wonderful in explaining everything and I thought I was gonna give it a shot. Hopefully, they stay in business.

Also, I went for the better panel. I’m a big fan of monocrystalline, not polycrystalline, and that was the reason I didn’t put Vivint and all those other ones on because they use all the polycrystalline. They make them overseas so they may get it in bulk for cheap prices and make a lot of money. I did a lot of research for the past five years and now, I’m gonna be an owner and I’m pretty happy about that.

Sungevity's reps have been very courteous, informative, and they have been doing the best they can. But there were cancellations when they were coming out to inspect and the paperwork wasn’t finalized even if they said they did. It’s a game of going back and forth. But I understand these things are gonna happen. I just wish it would have went in time for the next summer. But the problems are coming from within my township and from Atlantic City Electric Company, not Sungevity. I applied for this way back in May and we’re not gonna be finalizing until the end of October. The reason being is I bought the system. So it is really dragging along and I’m very disappointed.

Everything has been installed and Sungevity has to come out again next Wednesday. Their rep, Lisa, has been setting up everything with me when the guys are coming out with the inspections. They have to go to PG&E, the Atlantic City Electric Company, get their approval, and that’d be another two weeks before they’re gonna come out and change the meter. That is terrible and I lost all of the best sunshine that I could’ve ever had.

Despite all that, I would recommend Sungevity. I know many people on the block are gonna wait to see what I do. We’ve got a lot of Vivint here, but they rented. And there is another one out there, SunPower, where a girl rented it for a few panels. Her electric went down to $48 a month but she had a small house. I also like the fact that Sungevity put 28 panels on. They knew I didn’t wanna use that many panels and many people were talking about 42 to 48 but I’m not doing that. If I didn’t put enough panels, that is on me.

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Sungevity response

Hi Linda,

Thank you so much for the wonderful review. This is the type of feedback we strive for day in and day out. If there is ever anything we can do to help with your solar experience, please just let us know!

Blake

Senior Manager

2 people found this review helpful
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 3, 2019

I figured getting solar energy services is gonna give me electricity in the long run so that's why I considered it. I got referred to Sungevity by a friend and I called them up. I liked what they had and so they gave me a good deal. The enrollment process was easy and simple. They explained everything to me and got me approved right away. The quote they gave me was 100% accurate compared to the final cost. The installation went all right, too. My wife was there and she said the installation wasn't noisy.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 1, 2019

High pressure door to door salespeople. We informed them we already have solar. They refused to leave our property when asked numerous times. They were told not to come back but they are back like clockwork about every 3 months. We called the company to complain, asked for a manager 3 times and was hung up on 3 times. Finally put through to a "manager" who pretty much yessed me to death. I asked if he was going to take our address, he said yes, but I highly doubt it. This is harassment now!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 30, 2019

Solar Energy is a change of the future. It is the right way to go for myself to build for that future state and I'm gonna save in the long run while doing my job for the environment. Sungevity was rated over Momentum Solar and Vivint and other companies and they were rated number one in their customer service which goes a long way with doing business with somebody. Since they're rated number one, I wanna do business with them.

Enrolling was really easy. They have a lot of experts in a lot of different areas and everyone I have dealt with is very good at what they do in their role in getting the solar service started, getting the work done and to its completion. They've been very kind and helpful and they've taught me a lot. We're a couple of days away from flipping the switch on but from the start to documentation, to permits, to installation and now to waiting for PSEG LI to get the last bit they need to give me the thumbs up, everything has been fine. Everything went a little bit quicker than I expected. I know it's a long process, especially with utility but everything seems to fall together pretty well. I've not been let down at any point so far and I'm excited to turn my system on. Also, it looks really good.

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Rated with 5 stars
Verified Reviewer
Original review: July 25, 2019

Wanted to go solar - did not know anything about it. Got in touch with Solar Spectrum and Stephen ** and his team JJ ** and Patrick ** made it smooth and explained it all clean and clear. Allowed us to change roofing contractors and made it all happen, system just went live and we are very happy so far, as always fun to see the meter go the other way. Great job. Your subs were very very good at their jobs as well... Very well done.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 25, 2019

I was looking into going green. Enrolling with Horizon Solar was pretty good. There was a little bit of mix-up with the information though. I was confused. It wasn't explained correctly about the tax rebate. It seems like I got coaxed into a tax rebate, but it wasn't even a thing that I could get because I was leasing, not buying. I was gonna get them anyways, but it just seemed odd how to use it. They tried to explain that we couldn't use it, but then towards the end, when I was getting to make up my mind, he sort of said that I could. So, that's the only thing. Nobody really has the answers. But I just dropped it, and I just got over with it.

Installation went great. I only had one issue, so far. There's an issue with pigeons going underneath them, and nobody ever mentioned anything about having an issue with that, or whether I needed to put something. So, now, they want me to install something, but it's only something that either Horizon or Sunrun offer. I can't do my own, it will void the warranty. So, they were never upfront with that. And so, it's an additional cost now and it's pretty steep-priced. If they would have been upfront, I would have, since the beginning, either install it or plan for it at least. But their customer service has been good. They've been communicating. And overall, I would recommend them.

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Horizon Solar Power expert review by Zachary Shahan

The company is a leading solar power provider that designs and installs residential and commercial solar systems in California. It offers flexible financing options and fast installation time.

  • $0 cost installation: Instead of charging a high installation and materials fee, Horizon Solar Power takes care of these costs and only charges residents a reduced rate for their power. The process includes site inspection and assessment, agreement, utility interconnection, permitting, solar installation and power activation. Installation is completed in 45 days or less.

  • Locked in rate: Where other utility companies offer between one and three year guaranteed rates, Horizon Solar Power offers a 20-year, locked-in power rate.

  • Energy savings: By switching to solar power, residents can save up to 40 percent on their monthly energy costs.

  • Referral bonus: Called Shine It Forward, the referral program pays you for every completed installation from referrals you submit. Not only will new customers see a reduction in their energy bills, but they can also earn additional credit simply by telling others about the service.

Profile picture of Zachary Shahan
Zachary Shahan Solar Energy Contributing Editor

Zachary Shahan is the director of CleanTechnica, and his key areas of focus are solar energy and electric vehicles. He has been referenced or interviewed by essentially every major media organization as a recognized global thought leader on solar energy.

Sungevity Company Information

Company Name:
Horizon Solar Power
Year Founded:
1999
Address:
7100 West Florida Ave
City:
Hemet
State/Province:
CA
Postal Code:
92545
Country:
United States
Phone:
(844) 765-2780
Website:
www.horizonsolarpower.com
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