Horizon Solar Power

It took a little time to get through the city when we were done, but that’s the only problem I had. It brought a lot of anxiety waiting for it to start. The stucco guy was absolutely great. I thought he was gonna be here a week later, but he was here on Saturday, finishing it up with the electrician. So, it went fast. I was happy with everybody. All the crews were good.

They explained everything and I hope they were all right. I haven’t gotten my first bill yet, and I’m supposed to be getting my first bill from Edison today or tomorrow. I’ll pick it up online. I still don’t understand where my overage goes to, and how I can tell. When I look in the SunPower, it shows me what I generated for the day for the last seven days but nothing tells me how much of that I used, and how much was left over. Edison shows me what I’m using with them which most of it is at night, but I don’t know how much I’m using during the day. I don’t know what kind overage I’ve had, so I’ve gotta figure out how to do that. I looked up the inverter online, and there’s some way of doing it through WiFi. I have an app in my computer, but I don’t know how to get that done yet, but I will. I wanna be able to monitor the whole thing. I wanna know what’s what and what’s where.

I have been very patient up till now and since I've shown some concern about the holdup to them it seems as I'm being ignored now. I am a paying customer and I being treated like I dont matter. I've left this same post on google and sent an email reply to inquiry@horizonsolarpower.com as requested by Liz **. I am still waiting for a response.

Horizon told me that my electrical panel wasn't up to what they needed. They had to put a new one in which I was fine with because they said they were doing that for free. That made me ecstatic. That was something I was gonna look into doing anyway. They told me that I'd be able to track my daily usage and how much I'm building. I thought it was interesting. They figured out the panels and they got as many panels as I wanted for how much electricity that I was looking to build up. That way, I could also make some money selling back to Edison which was nice. Everything had gone way too easy. Also, the people I worked with were great. If I called in and had questions or an issue, they resolved it super fast. I've already introduced my friends to Horizon.

I informed them what was happening they never fixed the problem I the customer had to repair the the fault using a 20amp split breaker instead of the 15amp that they installed to remedy the issue but the cooler still needs to on its own and not share the same circuit as the house overhead lights. It was an Edison problem that I was made aware of after I brought this problem forward with horizon and Edison told me it was horizons problem than horizon would no longer answer my calls so that's when I has a home owner decided that it was myself that will have to fix this problem I had to have house lights.

They also left me to fill in holes that they dug up in my back yard after they were going to install ground panels restriction my entering to my backyard blocking my gate entrance. They then changed the plans for a roof install and once this was completed they left me with electrical cables or what have you hanging down swinging close to the ground to where even today I have to lift the cable over my head just to get around them. They were informed about this but no reply. I talked to an individual who from my understanding that was representing sun solar that he was the final person that asks about the overall progress of the installation. This was done over the phone because he said it was raining that's why he did not give me a personnel visit to evaluate the overall project and I did explain to him my overall dissatisfaction of this whole installation from start to finish and it was like talking to a phone with no one on the other end.

Bottom line is none of this should have occurred they put my house at risk of catching fire I did fall in the holes they left in the ground accidentally as well as leaving cable hanging down on the ground and something needs to be done about this type of practices. Do not let horizon solar who represents sun solar to install solar paneling on your property they should not even be in business.

The installation went very quickly too. Their people kept us updated all the way about when they were gonna be out, what date they were gonna do it, and when they finished. The crew would call me before they got to the house and when they were leaving the house. I also got constant updates from SCE and Horizon as to what process they were at with getting permits to operate. My original bill was about $300 a month but it went down to $10 a month with Horizon. My daughter moved back in though so our usage went up a little bit. We were back up to $100 or so a month. I haven't seen a new bill since we did the additional panels, but I expect from what I was told, that it should be in the $5 range.

They also called a month ago and told me that the system was working. So I thought the system was working and had their service for one month. But then on February 7th, they sent technicians to check the system. And the technicians pointed out that the system wasn't working, so they restarted again. The technicians were good people and good workers. Horizon will probably send me the bill but I'm not happy with that. Why should I pay for a month that I didn't use? Nevertheless, the system has been working.

Communication between SD Meyers and Horizon must have been nonexistent because every time I called Horizon about an issue they had no idea what was going on. SD Meyers used one of my outdoor water spigots (no big deal) but they had to unhook an irrigation line feeding a tree to do it. When they hooked it back up they left the water off to the automatic timer so the tree wasn’t getting water, causing the tree to start to die. They then drove over an outdoor landscaping light and tried to hide it.

They then ran a line to my solar system (one I own). They left a coil of wire on the ground near my solar system which is located near my kids' play area. I called to ask about it and Horizon had no idea why the wires were there. Contractors would come and go and no one seemed to know about the wires. I called and called, every time I spoke with a representative from Horizon I brought up the wires. Horizon sent several people out to look at the wires. Countless pictures were taken by techs and by me and sent to Horizon.

I kept being reassured that the wires would be connected or removed before commissioning. The system was inspected by the county in September and passed inspection and we receive the certificate to operate. I submitted my W9 and again told Horizon about the wires. Late November techs start coming back out to the house to finish the system and commission it. I again tell the tech about the wires.

The next time a different tech comes out and commissions and energizes the system without connecting or removing the wires in my backyard. This left exposed energized wires left in my backyard near my kids' play area. I discover the wires test and find they are energized, call Horizon and get an answering machine. That was a Friday. I powered down the whole system. Monday I hear back and they send a tech to repair it.

Be wary if you sign up. They do not seem willing to send promise incentive checks. I was told I would get mine 6 to 8 weeks after the system passed final county inspection and received the permission to operate. That was September. I still have not received it on January 23rd. I keep getting the run around on email. I would give them negative stars if I could. I am starting to wonder if legal action may be the only way to hold them to their end of the bargain.

Then, we had a windstorm and my husband noticed that one of the panels blew over, so I called. There was a guy that lives up here and I called him. He said not to bother with the company and that he would send one of the crew out that night. It was a weekend and he said that they would take care of it for us. He was very nice, however, nobody showed up, so we got very upset and we ended up calling Sunrun. They said they would have somebody come out on Monday because nobody works during the weekend and that they put a priority order on it because it was very dangerous. The winds got really bad and the panels have flown. They have gone to my bed and windows and he said that it could kill somebody.

But late that night, there was a knock at the door and it was one of the nice guy's crew. He said he was there to fix the panels. He came to the door and he said there were no pins in the panel. They had just laid it on top of the device and they saw another panel that had no pins in it either. He said to call Horizon, make sure somebody comes out and make sure that all the other panels were secured because there could be a possibility of other panels not having pins to secure them down. The next day, we discovered that one of the panels wasn't working and it took another week and a half before they finally got somebody out here. I was waiting and waiting. I called Sunrun and they said that it was gonna take 24 hours to contact Horizon, and Horizon will take another week to a week and a half for them to get somebody out to fix everything. I wanted somebody out here, but they said that they had a schedule that they gotta follow. I was very mad.

About a couple of days later, I got a phone call and they said that they had a crew that can come out in such date. I said that would be so nice and I would appreciate it so much. I'm disabled and my husband always locks the gate before he goes to work, so it is very hard for me to get down my steps and to get to the fence and unlock it, but I was more than willing to do it to get the thing fixed. I told them if they could have them call me when they were on their way and that I would go down and unlock the gate. The person said okay and that they would do that.

I waited and waited and I finally got a call that the crew was on its way and that they were almost here. I said that I would unlock the gate. So, I went down the steps and unlocked the gate. I pushed the heavy gate open and came back in. I sat and waited, but nobody showed up. I got a phone call at 4 o'clock and they said that they were so sorry and that they had to reschedule. I asked why and the rep said that the crew discovered they had to travel on dirt roads. I said that we are 1/16th of a mile from the paved road and that we are the first house of the first road of the main paved road. I also said that I knew exactly what was going on. It was 4 o'clock and the crew wanted to go home. I told the lady to forget it and I slammed the phone down on her. I was so upset. I called the really nice guy that I've talked to and I told him what happened. He said a crew was working up in Phelan and 95% of the road in Phelan is dirt.

I called Horizon the next day and I demanded to talk to the highest person I could talk to. I talked to the customer service manager and she had a crew come out the very next day and fix everything. When she called me back, she said she had talked to the lady that I have talked to about sending me the crew and then telling me that they had to reschedule the last minute. She said there was no excuse the crew couldn't come that day and she apologized. She also said that if there was anything she could do, I could have her personal number and call her. She was very nice and amazing, but the crew that they sent out was a total mess.

My daughter and her friends had the same problem. She had one friend that they were all set up for and have Horizon go out and install, but they put everything on hold and they never showed up. They completely forgot and their friends were so furious because they stayed home from work and they missed the day of work. When Horizon reschedules, they purposely cancel the appointment on the last minute. They were so mad and they canceled on Horizon. It also took them forever to get the referral check. Horizon was doing a $2,300 or $2,100 payment thing, but I didn't qualify for that because we couldn't buy ours because we have a manufactured home. The rep promised me a $500 sign up bonus, but I've never seen it. Evan and the customer service manager were the only two people I liked out of the whole thing. We've been so frustrated.

Then they sent a second set of guys and they left garbage and dirt everywhere they installed the panels in the wrong area and with the Santa Ana winds two panels ripped off. My husband told them that by sending a second set of guys with from the same company was a bad idea, we feel it was on purpose. Now three months later I have begged, pleaded and threatened to have these panels removed. They are not even working or hooked up. They are sitting on my property as an eyesore.

The kicker they didn’t pay the concrete company therefore the company put a lien on my property for lack of payment. Apparently when solar doesn’t pay their contractors it becomes the homeowner's responsibility to pay. This nightmare never ends. I'm not sure why they won’t take their equipment or their panels and just leave us alone. They don’t call us back they have not reached out to speak with us and now we have a lien to figure out. If you value your home or your life don’t do it.

They always said the incentive bonuses were gonna come right after I got Permission To Operate. And now, they said it's six-day weeks out, at least. But outside of that, they did what they said they were gonna do. The installers were fine. They showed up when they said they were gonna show up, and they installed the solar. However, there was a little bit of a time where I was wondering what was happening because I didn't hear anything back from Horizon or the contractor.

I would call Horizon and they would tell me eventually. But there wasn't like one point of a contact person that I would call. So every time I'd call, I got a different representative or a project manager. That kinda left me in the dark. Also, there's still a tile broken on my roof and I told Horizon that their contractor cracked that tile. I'm still waiting for that to get fixed. It has been about two months now. Nevertheless, I have told my neighbor who was looking at solar panels to look at Horizon.

There's one receptionist, kind of a troubleshoot girl that's fine to me, so when I call someone else, they kinda transfer me over to her, and she kinda has all the notes thereof. My neighbor across the street had panels installed and he was not happy with the way that the whole final product came out. He wished he would've went with my company. Horizon did a great job. The bill was fair, according to my 12 months of service so I would highly recommend them.

I’m not in the position to buy equipment, so I was sort of giving up. And he explained then that I could kind of work out a lease basis. I’m still not quite sure how that all works out but at any rate, I got a solar system without any out of pocket expense, and I appreciated that enormously. They came and installed the system very nicely. They were very, very nice people that come and do the installation. But they had trouble with my roof because it’s cement tile, which is very old and very brittle.

They were careful, but they couldn't help damaging the tiles up there. And the repairs were not permanent-type repairs. They were kinda glued-down-type repairs. Fortunately, I have a handyman who knows my roof and has repaired it a couple of times, and he sort of took over. So I would recommend that Horizon Solar have people who are very much more expert in roof installation, at least with old-style roofs like mine. Mike repaired everything, but they provided a lot of equipment. They were here. They brought a pallet of tiles, which I appreciated, and they worked along with Mike. Between his work and their work, I explained to the workmen who came how delicate those tiles were. Overall, did a wonderful job of installation.

They had to come back a couple of times because they repaired my big box. There were two units that they installed. One, the main box, and then there’s the control mechanism and the big box had to be in the place where they had put the control mechanism. There was a delay reinstalling the equipment and a couple of crews came out, but with incomplete information and no resources to do the work. They were given not very good information about what they were expected to do.

The third crew came out after I called and explained that I was getting a little frustrated. They sent a very professional young fellow out who brought a handy back-up person with him to do some of the work. He knew exactly what to do. He installed the equipment and the house met all of the code inspections from the city. And it is clearly working well, so I’m very, very happy with it. He did a wonderful job. I have a little paint to put on the wall. But other than that, the house looks just fine.

The unit is now working. My first power bill from Edison was for $5 and 2 cents so that was better than I could imagine. I don’t know how long that will go, but we’ve had lots of sunny days, and I appreciate having the solar system. I feel very good about having it up there and Horizon does a very fine job of follow-up. Bob, from Horizon, came by this morning to convey the contract and to give me a quick overview of the equipment. He’s a very nice man. I’m 84 and not as sharp as I used to be but he was very clear and very patient. I appreciated the time and energy he put in on his explanations and left me good documentation. Everyone who made an appointment showed up on time. I will highly recommend Horizon Solar.

I went through and read everything, then I discovered some issues with the contract. There were some things that needed to be changed in their documents to make these clear to the customer. I had John send the contract back to Horizon Solar for revision. There was some miswording that was being used, but that got fixed. November was a partial month for us in going solar and I haven’t seen the December bill yet from the electricity company. But I have already recommended Horizon Solar to three of my friends and I’m just waiting for when they would be ready to give their information. So far, everything in my experience with going solar has worked well and John took care of me.

The installation went wonderfully well. They were very quick. They had to replace the tar paper under the roof and they came and did that in one day. The next day, they came and installed it and was all done. The installation was done in probably about six hours. So far, it has been good. I haven’t got a bill from the electric company yet to see and we’ve had more cloudy days than normal. But they guaranteed that it’ll produce electricity that we talked about. Also, I’ve had other customers tell me that if it didn’t produce every year what they said it would, they send you a check for the difference so you can’t beat that.

Mike came out to talk to me and Rosa Marie coordinated everything. If I send her an email, I get a response within minutes and that’s what I like. We had a couple of days arranged and I was waiting for just a little bit of work to get done. When I haven’t heard from anybody for a little bit, I contacted her and within minutes, she got me taken care of. I got somebody coming over. I got a date set up. She was on top of it. I get busy. I work for the school district and I’m not home a lot. So the fact that I don’t have to do any of the legwork to get ahold of somebody was really nice. That was the biggest thing. The communication was great, with her.

Then the guys who actually put the solar up, were phenomenal. Everything they did there is absolutely zero damage done as far as like if they’re drilling holes or anything. I don’t know exactly what else is involved with installing it. There's no visible signs of knowing that somebody worked on my house. There were no trash, no foul language, which to me, I wouldn’t have cared anyways. But the fact that they were just so professional was really nice. Other than that, the solar was up.

I’m excited to see what my bills are gonna really start looking like, other than what I owe every month to. When I know I’m gonna pay $231 a month, and that’s pretty much it, that’s gonna be real nice because I’m all about budgeting. When I don’t know month-to-month what I was gonna be paying for electricity, that sucked. And now that I know every month this is all I pay, I can budget. I can use my AC, when I didn’t use my AC before. That’s gonna be huge because it gets hot here.

Sunrun is the one I had first then for the extra panels, I bought through Horizon. But when I bought the extra panels and Horizon came out, they led me to believe that they were gonna add these panels to the Sunrun panels I had and I was gonna get one bill. But I'm getting two bills. I'm getting the bill from Sunrun and a bill from Horizon. I want one bill though. I knew that Horizon took over Sunrun but I thought it was still one company. Now, it looks like I've got two companies with two bills and two sets of people I've got to go through. The last time I talked to Horizon, they gave me a person from Sunrun too.

My theory is that if I get solar, I don't wanna pay the electric company a dime. I'm paying the solar company to run my electricity for me but if they can't produce enough electricity, then I don't need them. I got 16 panels through Horizon but I don't know whether that's gonna cover my electricity usage or not. In fact, I don't even know if it's working now. They call me and say it's working. But I'm not satisfied with the amount of energy it's producing. I also can't get online to see what it is producing so I can complain about it that way. I can get people to call me and tell me how to set up my online things but I can't get anybody to come out. And I'm really getting disappointed with them.

I think they don’t want me to get online. They don't want me to know what the system is producing. I guess they're also mad at me because I've yelled at them a couple times. It also seems like Horizon is back east somewhere. They're not from out here in California. They still have salesmen and affiliates here but the salesmen don't know how it works. They just know how to sell it.