EmPower Solar Reviews

Don’t do it!!!! Ryan ** is a great salesman. Sells you promises not kept. I use less electricity but now pay OVER double!!! My system hooked up wrong (inverters). My system stuck on night mode! (Still waiting for tech-been a month). Told him I would buy system in 1-2 yrs. He never told me I was stuck leasing for 5 yrs! Told me panels melt snow. Technicians told me I have to shovel the snow off my roof. I’m a 68 yr old widow!!!! 4 months to install. 6 months later and my system has only worked 2 weeks. They sell you system, but after that… they ignore you!!! Empower blames Palmetto for reimbursement. Palmetto says Empower hadn’t sent paperwork. Ryan ** should be fired. His only concern was me giving him good reviews (and it was before system actually kicked in). I should have waited. Don’t let him scare you into the “rising electrical costs” I now pay over double!!!!!

I was originally told that Empower would warranty the cost of labor to replace any panels that were not working and that the manufacturer would warranty the cost of the parts. When one of panels stopped working, over 9 months ago, we put in a claim for its replacement. Empower basically just threw their hands up and was of no help with moving along this claim.

We were researching solar companies and neighbors within our city of White Plains used EmPower Solar and they had positive things to say about them. So we chose to go with them after comparing them to other solar companies.

The signup process was easy, and I didn't have any problems with it. Customer service was good. The panels have been installed for about one and a half year. Installation was really easy. One day done. I like it. It's working as expected.

I had them back in 2017. There was a little bit of a hiccup during installation but they took care of any problems they created, and it went smoothly, overall. They were very professional. My bill from 2017 was fixed at $210. With the financing from the government and all the rebates, it went down to $136, plus $13 a month for the line fees. I was very happy, and can't complain about anything.

I'm 100% off the grid. The sign-up was clear and decent. EmPower wasn’t cutting corners, they were just very good and truthful in everything they did. I did have some delays for a few months. There was a shortage of the panels but it was understandable because of the pandemic. I have no one to blame for that.

I got EmPower Solar because they had the best reviews of customer service and warranty. So far, it’s been good. I thank God I haven't had to worry about the warranty. It's only been a year, but their customer service has been excellent as well as the quality of products. They've been stellar so far. Aside from my loan I’ve paid nothing for electricity since I got solar, other than the use of the grid.

When I was planning to do the solar panels, I searched a couple of companies. I saw EmPower was in the area and had good reviews so I chose them. Most of the other companies don’t even carry the product that I chose just because it was a very expensive model. The one that did have it tried and said they couldn’t match it. They said that the only reason why I got this lower price was because EmPower had a very close relationship with SunPower where lower manufacturing costs was passed on to EmPower and they were able to pass that same to the customer.

I bought my house, and a bunch of solar companies came, but they were all scams. They were all leasing scams. The prices kept going up and you didn't own the panels and they used Chinese knock-off panels that are not good at all. Then I started researching solar panels and I wanted the SunPower panels. I went on their website and I found EmPower. They've been great. I’ve already referred them to nine people, and everybody loved them.

I just wanted to try to decrease the electric cost in my home and do something a little green. The signup was straightforward and installation was simple with EmPower. Customer service was great in the beginning, but after I got installed, not as great. I had questions and reached out a few times, and finally had to reach out to my salesperson to get a response from customer service. And then I've emailed them a couple of times with other questions and I don't get any response. But it was as they sold it, as far as the amount of money I would save.

I wanted to go solar due to my high cost of energy, and then I heard of EmPower Solar through my job. Their customer service was amazing and the installation was great. I have zero complaints. Now I have lower electric bills. I have been with them for three years and I haven't had to call them out for any issues.

I purchased a solar System from Empower out of Clovis Ca in July 2021. It was activated in Feb 2022. In Feb 2024 we experienced massive leaking in all areas that the panels were installed. I was told by the first team that leaks can sometimes take some time to develop especially when they come from the screws which was our case.

The initial installation was good. But post-installation, the support if something goes wrong, is horrible. Right now, I have two failed panels. I've been trying to call EmPower to come back and fix it. I have not heard back from them and I've been trying for over two months. I did get one email supposedly from the person in charge of the jobs and I was told that I need to pay $1,000 to fix it, which is more than the savings for an entire year of solar, which doesn't make any sense.

I had very high electric bills, and EmPower was recommended to me. The signup process was very easy, and they were excellent to work with. Customer service communicated promptly, employees are experienced. They were very good throughout the entire process.

A friend referred EmPower to me. Installation took one day, and was quick, very neat and professional. This was six years ago, and I didn’t find the need to call customer service. Everything went smoothly, and I didn’t have any problems with anything. It’s very easy to use, and my bill definitely decreased. I would definitely recommend EmPower Solar.

Signing up with EmPower was very easy. I heard about them from my neighbor and it sounded good. The price was reasonable. The representatives were professional and very good. They made me feel relieved that I was getting it.

I Googled solar installers in my area, and decided to go with EmPower due to their warranty and reviews. Their people were very helpful. The salesperson, Matt, was very knowledgeable. Installation went very smoothly, and I love the system, so far.

Empower gave me the best value for the price compared to other companies. When I reached out to one of their consultants, they put together a plan with different options for solar panels, so I could pick which one was most suitable for my house. The installers got things done pretty fast. It was raining throughout that whole week and they were still able to tough it through. We wanted to hide the electrical line the side of the house. That required a little change to the plan and they were able to accommodate me for that. I like the result. Then, we got the permits through as well, and then I was getting emails from DOB saying that everything's gone through fine.

My neighbor had EmPower install their solar system. I thought about it for a while, but it took me about a year before I followed up on it. A representative took a quick look and they then drafted an estimate based on my location. I reviewed it and went ahead with it. Installation went smoothly and was a one-day project.

A friend of mine had used EmPower Solar, but I chose it due to the technology that they use. They were very communicative, able to answer my questions, and initiate the process pretty accurately and thoroughly. From start to finish, I believe it took about a month and a half with getting the permits and everything. It was straightforward. They tried to do it as fast as possible, which I appreciated. The system was live around June, so it has been six months now.

My neighbor next door had EmPower and that was what inspired me and got me started. Signing up and installation were smooth and easy. I was prepared to pay all cash up front. And we negotiated a price, and I signed on. This was installed five years ago and since then, I have had no problems. I don’t have an electric bill and it’s what makes me very thankful. One less bill.

Empower setup solar panels using several subcontractors. When they arrived, they immediately damaged the gutters on our garage roof. We had before and after photos because we had a feeling it wouldn't go as planned and wanted to protect ourselves. When we reported this to empower and showed them the photos of the damage, they denied the claim costing us a ton more money to have to fix it ourselves. The 2nd issue was they took their time even turning on the solar panel box, over 30 days causing us to have to pay for both the electric bill and the solar panel loan. The reps we dealt with were extremely unprofessional, they're scam artists.

During COVID, people just kept coming, knocking on my house, trying to sell solar. I thought that it would be a good thing to do for the environment. I also wanted to switch my heating system to use electricity. So, I thought that solar would be a good thing to have.

I wanted to save money on my electric bill and EmPower Solar is a local company. The level of their service was the deciding factor to go with them. Signing up was good and the installation was quick. So far, so good. The system has been up and running for about four years, and I have no electric bill. It worked out for us.

I'm satisfied with EmPower. They were patient and answered my questions. The installation took a day and the people were friendly. They showed me and told me exactly what to expect. It went according to plan. I have saved, especially in the summer with the central air conditioning. My only concern is that the SunPower that EmPower Solar uses has gone bankrupt. So I get to a third party and it's all good, but I just need to make sure that I know where to go for my warranty. That's the headache. That was not expected when I first signed up.

We were interested in solar power to help with the bills and do what we can for the environment. At the time, EmPower was located locally in Island Park. I work in construction and a lot of the people we were working with were using them. Everything’s great. I used to use the app a lot, but now I don’t check it as much.

I was looking to purchase an electric vehicle, so I wanted solar. My sales rep, Tom, from EmPower was great. Initially, I got that one system in 2019. A year and a half later, I had to get another one to compensate for the additional drain from my Tesla. The process was great, as well as the customer service. Everyone was able to help me.

My neighbor down the street used EmPower Solar and had nothing but rave reviews about them. He had gotten them from referrals from someone else in our neighborhood. So, I went with it as well, and I found the process amazing. Bethany was a fabulous representative. She was on top of everything and was very responsive. The company was great, too. They did all the permitting.

It was a good experience signing up with Empower. Their salesman came over one night and met with us for an hour. The installation was pain-free. They did it when we wanted it done. Having the system, I like that I don't have to be concerned about how much electricity we're paying for running the air conditioning and other things. I'm happy.

I used EmPower 8 years ago when we got the solar panels put in. They were one of the bigger retailers in Long Island, and my brother-in-law used them already. He liked them a lot and he recommended using them, so I used them too. I like working with them every step of the way. The sales rep, Scott, was great, and there were no problems with the planning and the installing. Even after we had an issue with snow coming off of the panels and breaking the gutters, they came by, replaced all the gutters and put these little stakes in there like a slate roof to break up the ice when they go down, at no cost. EmPower is an excellent company, and I totally recommend them. I'm sad to see their partner is going bankrupt, but they’re refinancing their debt, so I understand.

EmPower has an excellent sales team. They told me what I needed to know and were able to answer the questions I asked. The person who came on-site was very knowledgeable. They took everything I had concerns about into consideration and explained everything including the pricing very clearly. The representative was amazing to work with all around. Any time there was an issue, I called the sales guy and he handled it, even six months, a year later.

EmPower is good. They're responsive and professional. They brought a lot of info and samples to look at and that gave me a lot of information to process. I like that. The paperwork took a few weeks and the installation took three days. In the spring and fall, that tends to have a lot of savings. Summer will be less. In winter, it's not much because there isn't enough sun. Their customer service has been very good. They got back to me within 24 hours and they set up sometimes an in-person visit to check the issue. Sometimes they're able to do it remotely.

The house was built in 2007 and we had the panels installed two years after that. EmPower was contracted by SunPower to do the work. They did the entire installation and were involved most recently in a repair. It was one microinverter. All of the microinverters at this point have been replaced once, if not twice. It's mostly been problems with the manufacturer, SunPower. But EmPower has been great. I monitor the system on my phone and that works well.

EmPower powers the house and my electric car with solar and I'm happy with it. I got money back the first two years. But as we added more heat pumps and such, we're at break-even. The permit was the most difficult thing but EmPower took care of it. They are timely and they follow up. They had to replace the inverters in each of the panels because they were substandard and not performing.

The people from EmPower Solar were very nice to work with and accommodating to my request. They responded to my initial outreach quickly. Whatever concerns I had along the process, they reacted quickly, too. They were right on the timeframe they gave me for the installation. It took just less than a day. It was a very interesting experience because the installation was done in October. And because of the way the solar system works, the first few months, I didn't see too much happening because it was the winter. But as soon as the middle of February hit, we could see every day an increasing the amount of solar production. So, it was really interesting to watch. Then at the time between February and late June where you're not really using any air conditioning, the solar production was soaring. It still does after that, but then you're using more electricity. During the summer, there's so much sun that it easily outperforms what you're using.

EmPower Solar's presentation was more persuasive. They seemed to be a solid company with good experience. They were straightforward in their presentation. Also, the installers came when they said they would. They put all the equipment in my driveway. They had a crew of men come up. They worked on the roof, and installed the panels. It took a day. I'm very pleased.

I signed up with EmPower Solar in 2016 and everything went smoothly. Paperwork-wise and work-wise, everything went fine. They only had to come once a couple of years later, and they immediately resolved the issue. Everything's been working fine. I was very satisfied.

EmPower Solar had a very good representative. He was the most knowledgeable and the presentation was exactly what I wanted. Also, the installers came in one day and they were done. I don't have an electric bill except for the hook-up charge. What I pay does not go up because it's a loan, no interest, that will be paid off in five years and they're free. And I'm not using fossil fuels to generate electricity.

I'm happy with EmPower. I went solar because of my high electric bills and now I have lower bills. There was a recall, but they called me and took care of it.

The enrollment process through EmPower was quick and efficient, and everyone was extremely helpful and very pleasant to engage with. Dealing with customer service was wonderful. They’ve been very positive and professional. They're always very good experiences. The installers arrived on time and had all the materials they needed. Everything was put together extremely well. My husband mainly monitors the production but it's mostly through the app that EmPower has. We're overproducing at this point. For our PSEG bill, our loan is our payment plus the $13 that PSEG charges for surcharges. There's no additional cost on our bill. We get the buyout of what we didn't use and we make so much that there is one and a half months where we have no payment or a smaller payment.