Elevation Reviews

I would not recommend using Elevation Solar, we were sold on a larger than needed system so that we would not have a power bill. After months of promises and failed permits they finally delivered on a system that only worked for 11 months of the four years we've owned it. It's been nothing but going back and forth problems with their faulty installation and terrible customer service. To make things better they blew some insulation in our attic but we still have a full-blown power bill plus a solar bill every month so we could have paid for this 10 times over on our own. When you then when you call and try to complain upwards you get the runaround and no call backs.

I had a highly frustrating experience with Elevation Solar's customer service. After the installation of solar panels, several vents were damaged. The repair process was a never-ending ordeal. First, they promised to fix the vents on the installation day, but ended up breaking another one. Later, they said the repair would be done during the final inspection, leaving me unsure if they had damaged my roof and failed to inform me.

It took Elevation 4 months to install my panels and 12 months to actually activate them. Meanwhile I have been getting charged the monthly loan fee since install, on top of 100% of my APS bill. They said they’d refund me the unused 8-month gap, that never happened. During the 12 month waiting period, every employee that “managed” my case started from scratch at every engagement as if they keep zero account notes. Good thing I spent $30k with them.... Decent hardware and warranty, but maybe the most illiterate staff I’ve ever encountered across any B2C engagement. It was almost like the movie Idiocracy if it took place in a business, wild wild stuff.

Elevation installed the highest quality panels available. The process from start to finish was about 6 months which is fast in California. They were attentive and helpful all the way. My system is working at 100 percent.

I find it challenging to believe that this company has a 4.5 rating on this site. The lack of integrity displayed by the Salesperson and Management is appalling. Our Sales representative, Joe **, assured us that he would remain with us throughout the process and that the solar loan would not begin until after the installation was signed off. However, Joe disappeared after signing the paperwork, and two months after Elevation received the money from the Loan company, the solar loan payback started and the panels were not even on the roof. During those two months, we could not check our account to monitor payments, and we were charged interest on the loan. Once the panels were installed, the installers left out a crucial component, which would become a significant problem.

We worked with Elevation for our solar solution in 2019. We purchased 34 panels using the SolarEdge string solution, which Elevation strongly recommended and assured us they would support, maintain and expand for at least ten years. Unfortunately, I have been working with them over the past last month, and they will NOT expand my current system and the only offer they have is to add an additional microinverter system, and not for a reasonable price.

I just purchased my solar panels from Elevation this past summer. Overall, I would highly recommend them. I was told upfront that solar is a construction project, so there might be some unforeseen delays that were dependent upon potentially having to upgrade our main panel. I appreciate how they set the correct expectation, and I felt like I was being "sold" by other companies promising the moon and more. Found out that all solar companies deal with the same supply chain issues. The work might take a little longer, but I feel good KNOWING IT'S done right! They have a complete protection package that covers the system itself for the lifetime and they also have a deal with EnergyStar and ASU which I thought was pretty cool. I'm about to get activated next week, but I have been blown away at their approach to my solar project.

Very very unorganized company. Salespeople do not return your calls as soon as you have paid. The service department does not talk to the concierge department. I've been waiting for a part for 8 months now. That was supposed to be delivered 2 months after I initially called. Service department was dispatched and sent out 1 technician that was not qualified, and then 2 more times the technician had no idea why they were at my residence. Jeff **, from the concierge department, has promised a call back or an email and it has now been about 2 months since I've heard from him. I'm sure this company is good at two things, taking your money and forgetting about their customers. Thanks Eric ** for selling me the system and the entire concierge department for failing me.

There are 1000+ solar companies and I’m glad I went with Elevation. Every sales rep sells the same thing, but they do their own installations and I feel secure knowing they have headquarters/offices in several states. My neighbor bought a system from a company that is no longer in business and I like how Elevation offers a complete protection package. They are backed by insurance which gives me peace of mind.

I decided to install solar and after talking to a few companies went with Elevation due to their good reviews. My experience has not matched others. I agreed to install in April, they sent the wrong paperwork to the City of Fort Worth which delayed the install until end of August, then final inspections from the city were mid September. System went live 3rd week in September, 6 months after agreeing to proceed. One week after they were live, one of my panels failed, it took me multiple emails and phone calls to get any support. They eventually sent out a technician who confirmed that the inverter was damaged and needed to be replaced. This was the 2nd week in October.