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Travelpro

Travelpro
Overall Satisfaction Rating 3.07/5
  • 5 stars
    16
  • 4 stars
    7
  • 3 stars
    1
  • 2 stars
    2
  • 1 stars
    17
Based on 43 ratings
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        Travelpro Reviews

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        Page 1 Reviews 1 - 10
        Rated with 5 stars
        Verified Reviewer
        Original review: Aug. 23, 2019

        We have 3 Travelpro luggage carriers. The oldest is 20 years old. The newest is 9 years old. All parts are available. I have replaced the wheels on two of them. They were readily available and came with nuts and bolts. These luggage carriers have seen tens of thousands of travel miles and still going strong. The twenty year old one is just now starting to see some serious wear around corners and protruding parts but still has many miles left on it.

        6 people found this review helpful
        Rated with 4 stars
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        Verified Reviewer
        Original review: Aug. 18, 2019

        We're into our 3rd year with our maximum flying size Travelpro. It has held up well. I personally wish they provided a a zip in feature for the flat carrier instead of the overfold system because some things slide out. It does not include a toiletries bag, which we found is OK, as we prefer to supply one meeting our personal needs rather than relying on the manufacturer not to cut corners to keep the price reasonable.

        4 people found this review helpful

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          Rated with 5 stars
          Verified Reviewer
          Original review: Aug. 17, 2019

          I did a lot of research before I bought the Travelpro Maxlite 5 carry on roller bag. I wanted a really light bag in order to put it in the overhead bin - check. I wanted a bag that had room for a laptop & iPad and cords and they were protected - check. I wanted a bag that had a front compartment for additional cords, pens, pencils and business needs - check. I wanted a bag that had room for an outfit, cosmetics and medications - check. I wanted a bag that had a strong telescope handle with a good length, strong bag material, good zippers, sturdy easy rolling wheels - check. Finally I wanted a bag with a good warranty - check. I found most everything I wanted with this bag. The front pocket could have been bigger, but that is my only complaint. Great buy. Highly recommend.

          4 people found this review helpful
          Rated with 5 stars
          Verified Reviewer
          Original review: Aug. 16, 2019

          My Travelpro has been wonderful. It’s versatile, sturdy, and has seen a lot of miles. We got our daughters each one when they graduated from high school so they have something to pack they stuff when visiting back at home or going to see their friends all over now that they’re all in college.

          2 people found this review helpful
          Rated with 4 stars
          Verified Reviewer
          Original review: Aug. 10, 2019

          I bought the largest in this series. It had ample room and a zippered separator with pockets for toiletries etc... This made it much easier to close, being that it is a large suitcase, each side got a little heavy. The lock was easy to figure out and it rolled like a charm, both on smooth surfaces and street surfaces. I wish the shell were a little harder. It was more flexible than I thought it would be, but all in all, I would recommend.

          3 people found this review helpful
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          Rated with 3 stars
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          Verified Reviewer Verified Buyer
          Original review: Jan. 14, 2020

          I wish that I had search on customer service/warranty reviews prior to purchasing this piece of luggage. The luggage itself is very nice, but it arrive with a broken zipper on the front pocket and needs to be sent for repair under warranty. As I was searching for how to handle this I came across many reviews, dating back 5+ years recounting nightmare experiences with customer service and began to cringe, which has now been fully justified and translates into my own review of their terrible customer service.

          Their instructions are to locate a service center near you through their website and take your luggage there with proof of purchase. I live in Chicago, but the nearest service center they contract with is outside of the city and about 45 minutes to an hour from where I live. I called Travelpro customer care (a term I use loosely) to request a shipping label to send the luggage to the service center.

          First of all, I was gifted with the privilege of listening to their hold message for a full 25 minutes before being connected to a rep. The rep then questioned me about the time to drive to the service center based on how many miles it was and I had to explain that I live in the city, so you can't just look at the miles and assume it isn't that far. Once I justified my need for a shipping label she processed the request and said I'd receive it in the mail. Can't think of a single return shipping label that has been via snail mail rather than email in at least 10 years. Okay, so now 9 days later, and hoping to have the luggage repaired before an upcoming trip, no shipping label has appeared in the mail - apparently it is living up to the term snail mail.

          My husband has decided to just make the drive to the service center and drop it off rather than wait for a shipping label that may or may not have actually been sent. And I refuse to sit on hold for that length of time again. The thing is, which they advertise a great warranty, there are a fair number of reviews citing difficulty having it honored and one also has to wonder how many people just give up because they can't get through. So in the end, Travelpro saves a lot of money with this tactic. Should have paid the extra money for a Tumi.

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          Rated with 1 star
          Verified Reviewer Verified Buyer
          Original review: Oct. 2, 2019

          Unprofessional time wasters with no interest in resolving customer issues. I purchased a Crew 11 spinner direct from Travelpro. Got the order confirmation, then silence for 3 business days. After calling customer support (20 minute hold time) I was informed the order had been cancelled due the product being out of stock and replaced with a newer model. No communication from the brand, and the bag was still available to order on the website. I had paid ~$40 extra for expedited (2nd day guaranteed) shipping, and at that late point, needed to have the bag in 2 business days for a trip. The customer service rep had no decision-making power; all requests to remedy the situation had to be run through the supervisor, who must have been standing over the rep's shoulder.

          I requested a comparable bag be sent in time for my trip, at the price I had paid (same bag, less-ideal color, even paying the shipping on top). I was told to place the order on the website myself with the rep on the phone. The total came to ~$80 more than my original order. When I requested a coupon code, or adjustment, I was told it could be done, but at a slower shipping level (thus not getting the bag in time for the trip - the whole point!) I was literally being negotiated with, when all I wanted was a bag, as agreed upon, by a certain date. 45 minutes into the call, the call ended with no resolution except that I'd be sharing my story anywhere possible. The bag is still available to order on the site.

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          Rated with 1 star
          Verified Reviewer
          Original review: Sept. 25, 2019

          Because we registered it in Sept of 2018 when we purchased luggage, Travelpro knows exactly what we have. During our last trip, one foot stand of the three on the back side (opposite side of the handle) came off and we were left with two screws sticking out. Travelpro thinks we should travel 1 1/2 to 2 hours to a repair facility to get this fixed. Really?? My husband can screw in the foot stand if they would just send it to us. We are more than willing to pay for it and just want it done before we fly back home in 10 days.

          First, we were told they didn't have the part because that luggage is no longer manufactured. I find it hard to believe that Travelpro doesn't have the part for a year old suitcase. Further, if they don't have the part, how is the repair center going to get it? Difficult to deal with and asked or photos, etc. Do not buy Travelpro or you will end up going to a repair center for a small little part.

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          Rated with 1 star
          Verified Reviewer
          Original review: Sept. 18, 2019

          My first Travelpro luggage endured 12 years of heavy travel, over 1 million air miles averaging 50 nights a year on the road. I purchased the replacement (Platinum® Elite 22) directly from the Travelpro website. Travelpro is more expensive than most alternatives but I was very satisfied with my first and expected the replacement to perform in a manner consistent with the first bag. Within weeks of using the new bag the front pocket zip broke.

          I contacted the Travelpro customer help # looking for options but got nothing but a truly customer hostile response. Their best and only response suggested I take the bag to a authorized repair shop 35 miles away. Btw... the repair shop is an independent shoe repair store located at 6116 Ridge Ave, Philadelphia, PA so I'm sure they would be highly motivated to fix the bag while a waited. It's stunning and arrogant in 2019 to suggest it was up to the customer to get their defective product to a repair place to determine if it should be replaced. I'm still escalating the matter with Travelpro but would not recommend buying a Travelpro through them again.

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          3 people found this review helpful
          Rated with 5 stars
          Verified Reviewer
          Original review: Aug. 30, 2019

          My Travelpro is awesome. It is lightweight and glides as if it is on air. Love the ease of handling and I especially love the longer handle. You are able to maintain good posture and pull the luggage with no problem. Just seems sturdier than my other pieces of luggage!

          2 people found this review helpful

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            Travelpro expert review by Rosemary Avance, Ph.D.

            Travelpro® is a luggage brand that was founded in 1987 when a pilot for Northwest Airlines invented The Original Rollaboard® wheeled suitcase. Since then, Travelpro has been a popular choice for flight crews and others who travel frequently.

            • Luggage choices: Travelpro offers both soft- and hardside luggage including carry-ons, uprights, garment bags, duffels, rolling totes, briefcases and backpacks.

            • Luggage innovations: In addition to inventing the wheeled suitcase, Travelpro developed the MagnaTrac™ spinner wheel system to keep spinner wheels from drifting or pulling. The company also patented the Contour handle grip and PowerScope Extension Handle to make it easier to pull and push.

            • Award-winning: Travelpro luggage was voted World’s Best Luggage by readers of Premier Traveler Magazine in both 2014 and 2015.

            • Warranties: Travelpro luggage is covered under various product warranties including limited lifetime warranties against defects in materials or workmanship.

            • Retailers: Travelpro is available from many authorized retailers including Macy’s and Dillard’s as well as many luggage specialty shops throughout the United States.

            • Best for: flight crews and frequent fliers.

            by Rosemary Avance, Ph.D. ConsumerAffairs Research Team

            Rosemary Avance, Ph.D., uses her social science research background as a member of the ConsumerAffairs research team to help people make smart choices. She researches products, businesses and industries thoroughly, then passes on the most relevant and essential information for consumers looking to make important purchasing decisions.

            Travelpro Company Information

            Company Name:
            Travelpro
            Website:
            www.travelpro.com

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