Consumer Complaints and Reviews
This company is extremely dishonest and underhanded. I signed up for one year's subscription and was assured that if I wanted to cancel after that year I would be able to. At the end of that year, I could not cancel my subscription. I was able to get a discount and the assurance that I could cancel after another year. This year the same thing happened. They tell that they cannot cancel. They do not answer my questions as to why they gave me false information about when I could cancel or about why when I tried to cancel I was told that my subscription had been canceled but I was still billed for another subscription. They will not answer my questions or provide any explanation for this inexcusable behavior. All of you is led by thieves. They are completely dishonest and underhanded. I have given them until tomorrow morning to get their act together, or I will submit a report to BBB.
I wanted to get US Magazine for 2 more years. Cost was $149.95 at Publishers Distribution Services. Sent in $100.00 to them. The magazine was cut off. They are asking for the rest of the money. Will not send final payment. They are a rip off!!
I received a renewal notice from this company for a publication titled "Word Among Us". Publishers Distribution Services is a fraudulent company that is intercepting the renewal notices and is diverting the money to their company. We were warned about this from the Word Among Us staff. Someone needs to shut these guys down!!
Got a renewal form in the mail for "The Word Among Us" = stated this was a notice of renewal/new order.... The cost was outrageous and noted that the fee was due by March 27, 2014. Since I order/re-order online directly from this magazine - I looked at the newest one I got and my renewal is not due until Oct. 2014.... This is surely a scam and it makes me very angry that they can do this to people and get away with it....
Publishers Billing Center - I keep getting bills that I know nothing about. I have never received any magazine. I have called several times to get no answer. I don't think you have anyone answering. Take me off this list you have. I owe nothing. Stop sending me bills, control #**. Thank you.
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PBS has for the last few months been running programs which delay the posting of books while they are cross-referenced against Amazon trade-in credit, and all books over 10 dollars are immediately ordered by the company before being shown as 'posted today'. That is, they are posted as having already been ordered.
I worked at publishers for a while, until I found out what a bunch of scam artists they are. They mail you, call people at work, and tell them it's a survey and you will only have to pay shipping and handling. It's a con. They are going to charge you a fortune. They have collection workers for their business on sight. They tell you to talk fast and manipulate people to say yes. May I note they only pay us minimum wage and a dollar for everyone that says yes. Beware.
During the time I was still employed with KKE architects, I received a call from Publishers Business Services, Inc and was asked if I wanted to receive the magazines. I asked if monthly payment was needed and was told that no payment was needed. A couple of months later, I started getting bills from them. I have called and reasoned with them about the bills and they decided to put my account thru the collection. This company is a scam. I want my money back. They kept calling my office demanded for payments. I was so stressed and was afraid that my credit will be ruined if they were to take my account to the collection agency. Now that I lost my job and got cancer I no longer care for my credit. This company is a scam.
8/21/10, sent check covering 56 issues magazine. 9/18/10, check was cashed. Called on 12/18/10, spoke with Tony, Yovone, George, Eric supervisor. Unable to trace order 15 weeks old, on a 8 to 12 order in their system. I requested refund, wait for another 6 to 8 weeks for a refund. Last time, a normal calendar has 52 weeks in a year. It will be 26 weeks before a check will be cut.
I thought their purpose of the call was to do a survey, but it turned out to be a magazine sale. PBS did not disclose truthfully and promptly their purpose for the call, which was to sell magazines. The sales representative on the phone said that I can try these magazines on a trial basis, and if at anytime I want to cancel I would be able to.
In the recording she tells me in a very fast paced manner the shipping and handling is $24.00 a month for two years. Trying to hurry up and get them off the phone, I say yes to all their questions, not knowing I was entering a verbal contract. According to the FTC's Telemarketing Sales Rule it requires sellers and telemarketers to disclose the total costs to purchase, receive, or use the offered goods or services. PBS never told me it would cost me a total of $717.60 for all these magazines to be sent to my place of work. Wanting to get them off my phone I hang up as quickly as possible thinking I would get more information in the mail about the offering.
I later find out after receiving a bill at work and a phone call from an accounts receivable person that I agreed to a non-cancelable clause in our verbal contract. The FTC's Telemarketing Sales Rule prohibits sellers and telemarketers from misrepresenting any material aspect one that would likely have an effect on the consumer's purchasing decision of the nature or terms of the seller's refund, cancellation, exchange, or repurchase policies. If they made it clearly known that I was agreeing to a non-cancellable contract and that I would have to pay a total of $717.60, I would have never agreed to this trial offer. I agreed for them to send me more information in the mail about the offering; I never agreed to a contract. The act says, Sellers and telemarketers may disclose orally or in writing information about material restrictions, limitations, or conditions to purchase, receive, or use the goods or services being offered, as long as the information is clear and conspicuous and disclosed before the consumer pays. Their non-cancelable contract and the total cost of the magazines were not clear and conspicuous.
They fraudulently got us to pay for magazines and told us that we would get free magazines for taking a survey and we ended up owing $450.00 for these. They called and told us that they were sending our account to collections and after that we agreed to pay them $150.00. They said that it was okay but had trouble getting authorization to get money out of our account. They finally got it out but I do not believe they are a legitimate business and need to be prosecuted for what they have done. I work with an attorney who knows the law.
They called me at work asking for me to take a survey. I was nice enough to do so. Then the bills started. I called to cancel whatever they claimed I signed up for. The first few times I called, they hung up on me. Little do they know, I won't put up with that. After a long battle, they told me if I gave them my credit card number they would take care of it. Yeah, right! I wouldn't trust them with my dog let alone my banking information. They told me I have to pay for what I received and then they can cancel. If I don't pay, it will go to collections. Can they do that? Any additional info would be greatly appreciated. Thanks!
I got a two month notice today. I was contacted or should I say victimized as well around beginning of December of last year right before Christmas and I do like the Idea of the company but I got hustled with the fast talk wheel and deal type person! I've tried also to talk to an actual person without leaving messages but to no avail! I had originally stated that I wanted to stay with the company and continue an agreement but just lower the amount. Buying $897 worth of mags I cannot afford especially being a waitress and raising two kiddos. I do wish to resolve this matter with the company. I also supposedly have a recorded order which the paperwork was sent with first bill? This is questionable.
During the Christmas holiday season, we are extremely busy at Kay Jewelers and therefore receive a tremendous amount of phone calls. I answered a call one day from a telemarketer and being the professional that I am, gave the young lady my time. She proceeded to ask me some simple survey questions and then informed me of my qualification to receive some free magazines. I obliged and said, no, thank you. Approximately one month later, I began receiving multiple subscriptions to periodicals I did not order. Later came the monthly bill of $29.99 per month for 3 years. I promptly returned the bill with a note cancelling their offers and have done so twice. I have also spoken to at least five customer service reps and explained in detail to cancel any and all services. They also said that I agreed to a transaction that was duly recorded and would be delighted to play it back for me to hear. I asked them to play it for me now. They refused and said it would take up to a week before I could hear it.
They are now resorting to other tactics and offering for me to settle the account for $200 instead of $900! I responded with an emphatic no! They are now threatening to blackmail me by calling my corporate office and file a formal complaint about me. I told them to never call me at work again and she said they will continue calling and badgering me until I pay up.
Publishers Business Services is a huge scam, utilizes predatory tactics on unwary individuals to extort money from them. I consider this as completely outrageous and unacceptable behavior by a company who purports themselves as being a professional and upstanding organization. Something must be done to stop them.
Someone from this magazine company, Publisher Business Services called my previous job. We are not allowed to be on the phone because we have so many customers waiting in line. I feel I was scammed and harassed by this company. They are saying "by force" that I agreed on buying magazines. These magazines keep coming in the mail and I don't want any part of them. I refuse to keep them and I want to send them back. The company is saying that I have to pay for them and they will not accept the magazines back. I have called them at least four times already.
This is a scam and I am being harassed. I want them to stop this. I will get a lawyer and sue them for harassment and being a scam company and I will also file a complaint to the BBB. I refuse to pay for something that I didn't order. Even the name on the magazine is not mine. The name on the magazines is Yvonne **. My name is Evonne. I know how to spell my name and it would be pretty dumb for me to misspell it to them if I did order it. This company took it upon themselves to send this to me even if I didn't agree to purchase this. This is completely ridiculous and I refuse to pay $800 something to a company because they say I owe them that. I need immediate action to take place here. I never signed anything nor did I agree on anything. Please help me have Publisher Business Services stop sending me bills and magazines. I do not want them at all. I will send each and every one of these magazines back. Help!
Just like everyone else, I was contacted at work while I was busy and was asked to answer a survey. I was waiting on customers, and was talking to the young girl on the other end of the line. She asked me if I was interested in any magazines, and I had asked her to send me some literature about the services, and then I would decide from there. So I gave her my address to send me the information, and before I knew it, I was receiving magazines at home and at work! I called to cancel the subscription that I never agreed to or ever wanted, and they told me that the only way I could cancel was if I either paid the $400 some dollars, or if I filed a police report.
I am now dealing with a fraud collections agency because when I refused to pay the bills, they sent it to a collections agency, which I could not find anything about online, and also can not contact them because the phone number is invalid that they called me from. I was extremely upset about this, and now I am unsure what to do.
Last year 2009, a sales rep form PBS called my friends at work being that they knew they would be busy. They see it as a opportunity to manipulate the person and make the person unwillingly sign up for a $720.00 to $800.00 subscription contract to attain their sale. If anyone calls you at work and starts soliciting their product, just hang up on them. If they ask you for any account number, then you should know it is a SCAM. Publishers Business Service said they have a recording of my friend that he understood what their business was about, but he did not agree to it. The sales rep enticed my friend with all the extras and what not. After a while, the bill came in to a point where it was $74.00.
A man called him up and told him that if he does not pay, he can be liable for fraud and sued. I said what? No matter who the company is, even the collection agency, they have no right to threaten you. You have your rights. This PBS would call his work demanding for a payment or just hang up. At the moment, we are in the process of filing a lawsuit to this company for harassment and also for fraud or misleading a person into their subscription entrapment for $720.00, soon to be $800.00. At the moment, we reported to the bank that PBS is a scam company. It is kind of late for us, they have been taking out money until Jan 2010 when my friend cancelled his credit cards. I am sure they have taken out more than $300.00. I am really upset. My friend said do not charge the card, then went ahead and still charge the card.
See, when their sales rep talked to my friend without him agreeing to it, the sales rep still went on his/her will to sign him up. The FTC or the BBB should completely investigate the Publishers Business Services, even CNN if possible. I can imagine if they can do this to my friend and to other victims, how much money have they scorned in the previous years and with the new people they fool into their entrapment? I emailed their customer service today, 01/25/2009, and would be looking forward to their response. I told my friend, you are not going to pay them anymore. If they threaten you for fraud or referred you to a collection agency, you can fight in court because their sales reps are all misleading. If they call you at work, report it to your manager that the company is a scam and a fraud. Your company would notify the proper authorities to handle their threats or simply place them on hold like they always do to their irritated customers from the scams and problems they caused.
I told my friend that you can dispute any allegations they place with the Credit Bureau when he needs to do a credit check on himself or if he needs to purchase anything that consists with attaining his credit score. I think they are verbally threatening because they know some people are not aware of their rights and the law. I hope that this letter will educate those who are victims and those who may be potential victims with this Publishers Business Services scam. It is a shame and sad that they are using well-known magazine companies to promote their fraudulent and misleading scams like Motor Trend, Rolling Stones, Road and Track, Men's Fitness, Seventeen, Skateboarder, Surfing and all those well-known magazine company names. And if the magazine company is on it, then they are no better than the Publishers Business Services.
My point to this is, when PBS sales rep calls and anyone answers, aside from promoting, they should at least ask the individual if he or she is interested in subscribing and slowly or clearly explain what the gimmick is about the free and then the fee that follows afterward. If the individual does not want to subscribe or is not interested, PBS sales rep should leave it at that. Not sign them up immediately and let them get slapped with the bill afterwards. PBS got no moral ethics in business and no professionalism, their excuse saying that 1000's and 100's of satisfied customers is completely a lie. Their customer services is poor, inadequate and unprofessional.
For a company that has been running for 50 years, what a crying shame to be known as a fraud and a scam to people that are not aware of how they conduct business. Please let this be the information you need to know, to just hang up on them or file a lawsuit for their misleading money entrapment. The PBS has/shall scammed out people of all ages and races. I can imagine how much money they have accumulated for their scams and frauds.
I was at work a few months ago when I received a call from a company doing surveys for PBS. They asked me to answer 3 questions and I would receive free magazines. After answering the questions I was asked to give my address,and I did. I was then told that PBS would contact me. Minutes later they did to confirm my information. I was told I had to pay $27.90 a month and that I could not cancel. I later received a bill in the mail and I am still receiving magazines.
PBS calls me almost everyday at work, and continues to send me multiple bills that look fake. I told them that my husband was unemployed and I couldn't afford it and they gave me an extension to January. I still received bills and still received phone calls at work. I asked them to not call me at work, and they still did. Today I received a phone call from a lawyers' office. John said my account had been turned over to them for collections. He told me I owed over $900. I explained the situation to him and told him I was suckered into this especially since the woman who first called me was a fast talker and I was at work running a cash register and had customers talking to me.
He said I wouldn't have to pay for the magazines, all I had to pay was for the shipping, $75 a month for 3 months. John said they accept credit, debit,or automatic withdrawal from my checking or savings account. He also said they prefer to do your checking account because it gives you more time since it takes longer to go through. He asked me for my account information, I then told him that I was not giving that information to him in front of my customers. He then gave me his phone number and extension number and his name.
Also, John said I needed to call him on break because this had to be done today and it wouldn't affect my credit, by setting up the payment plan it would put my account as good standing on my credit report. After work I went to my friend's house and began to tell her the situation. She immediately thinks it's a scam and began to look it up on the internet. I did not call John back. And I refuse to pay $900 for magazines, I could get a lifetime of magazines for that price! I am furious that you have to look up every company with the Better Business Bureau these days!
I received a call at work. At a very busy time, I was asked to answer a few brief questions. I politely did so, as I figure everyone has a job to do. It went to money, and I said no. At one point, they were so redundant. I said, "Well, okay, just $29.90 for a year." Then I was transferred me to a "manager" to record and verify the conversation.
I attempted to cancel, as these magazines were not suitable for some of my family members, and she was like "Oh, you can change them when you get the statement." So I was like "Okay whatever. I really need to get off the phone. This was taking way more time that I had." Well, I received the bill, and boy, was I surprised when it was $29.90 for 29 months, not a one-time payment. I wrote them a letter advising I would not pay and that I had not signed anything, verbal agreement or so. They were not to send me anything or contact me ever again.
Today, a week after I received confirmation that they received my certified letter, I got yet another call from these people. I told the lady to find the letter she apparently doesn't have. I told her that there is no way I would pay that much for magazines and that what they did was short of fraud. They were not to call me at work, as this is harassment and could cost me my job.
In May of 2009, I was called at work. I work at a Christian Bookstore in customer service, so I have an emotion work of nice and helpful. I was told that if I took a free survey, I would receive a free magazine. I gave them my information and that was the end of our conversation. Within a couple of weeks, I received a bill and it took three months to actually get a magazine. After avoiding them for over a few months, my supervisor was tried of receiving dirty magazines to my place of employment. The representative said that I owed over $300. I told them there was no way I could afford that because I'm a working college student. So they lowered the bill to two payments of $67.67 and I ended up paying the first payment.
I thought I was free and everything was cancelled. Sadly, I continued to receive more magazines and bills. They now had my bank information and could take money out freely. I ended my bank account and fought the $67.67 charge. I ended up getting my money back and I filed a complaint with the FTC. Now, I am being hassled more than ever now. Calls everyday, twice a day and today, I was told that they would contact corporate of my store if they weren't able to end the matter with me. I just want them to leave me alone!
I am 19 years old and I am in school. I work at a restaurant as a hostess making minimum wage. This company contacted me while I was at work. The person on the phone said that I would be answering some survey questions. Then this person said, I would be receiving magazines for free and that I would only have to pay for shipping. I agreed but then shortly after this person began telling me that I would be paying $29.90 for 30 months. I thought that I could just easily cancel this but it turns out that I cannot. I don't know what to do, I don't want to ruin my credit. I cannot afford this monthly payment. I don't make enough to cover this.
They called me at work asking me to do a survey. I was busy and I was being polite. They told me I would get free magazines. I agreed to what they were saying. I receive a bill for $897 telling me this is a contract and I have to pay this or they will put me in collections and it will ruin my credit. I told them I am not paying after four phones calls in two hours at work. They were very persistent and finally I had to hang up on them. They continued to call. My boss told them to stop calling here. So far, one day of work that me and my boss didn't get anything done because of dealing with this company.
The customer service rep contacted me at my place of employment at which time I was polite enough to answer some very generic questions - I typically do not hang up on individuals and will listen to their sales pitch before hanging up/transferring/taking a message. On this particular day, I was working through the phone call and politely answered the questions. The question session was followed up by me speaking to the rep's manager about the magazines that I had just acquired. I did not and do not want these magazines. They continue to call my office and demand payment. I have asked them to stop calling and cancel the orders based on the fact that there were no signed contracts. They continue to call every few weeks.
The worst and most embarrassing part of the story is that I took the phone call at a very vulnerable time in my life in which I had lost someone very close to me. I was working to keep my mind off the loss but I felt like each time I answered the phones at work that I was just going through the motions and trying to maintain good customer service. Unfortunately, I was not in the right frame of mind to be at work and had the misfortune of letting a phone solicitor take advantage.
I was called while busy at work. The customer service representative asked me to take a quick survey and that afterwards, I would be receiving a few free magazines. With all of the noise in the grocery store I work in, I agreed to a payment plan I could not understand. Two months later, I have received no magazines and now owe this company over $800. I am on medical leave from work and cannot even pay the monthly bill; let alone the exorbitant bill in total. Do not let this happen to you. I'm trying to convince my lovely wife that I made an honest mistake and hoping she will understand as she had the same thing happen to her several years ago.
I was at work, watching the office when I got a phone call. A woman called saying she was doing a survey, and asked about where I worked what I do at work. She said the company(Publisher Business Services) would sent me some free magazines, after the survey. She tried to get a creit card number, and a home phone number, but I've always been carefull about giving out personal info. I didn't reliaze I was getting scamed until I got the bill. They were able to get my name and mailing address. When I saw the bill, that it had a non cancellation policy, and no phone number, I knew that the whole thing was a fraud.
My daughter was at work, she just turned 19. She was at busy video store. She answered phone spoke with fast talking person. They told her to just take a survey. Well next thing we know. magizines started to arrive. i called them got no help. I told them we wanted no magizines. I was told we could not cancle. They have been calling and threating my daughter! They said if she pays 184 dollars they could cancle. If she does not pay she will have to pay over 900 dollars.
I think this is shamfull. In todays ecomony when a young person gets first job they should not be scared or tricked into something like this. They are running a terrable scam. How many people are they going to screw befor they are taken out of business. They a a terrable company. I did see online that they have done this many times before.
They target the young and eldery. Please stop them. Now my young daughter feels her credit could be ruined. I am very angry at this company. My daughter has no money to pay for magazines she never wanted or never even heard of. My daughter has been sickened by all this. I am her mother and now i am stressed out,
Thank you for listening.
I felt like such a fool until I found this site and read some of the other comments. I too received a call from PBS with the same "survey" ploy. I was told their client would send me a little gift for answering and that all I would have to do was pay the postage. Well, long story short the total payments would be over $800.00! She also rattled off a list of magazines, nothing sounding like anything I would want and that I could change them later. I then did something I never do, after pressure from them, I gave them the checking account number. They "recorded" the conversation, or so they say. I was also told that if I had given any false information it would be considered fraud.
A few days later I recevied mail from them, mostly handwritten giving details. I contacted my bank and was told that if I felt uncomfortable I should consider cancelling the checking account, which I did. What a hassle to notify all my legitimate contacts with the new info. And boy oh boy how the lady at PBS demeanor changed drastically when it was discovered the cancellation of the account.
I hung up on her and promptly received another call which I let go to voice mail. Her message said that they had the new account info and credit cards numbers which they would apply the entire balance to. My bank assured me that there was no way they would divulge that information to anyone other than principal account holders. Cynthia then proceeded to call until my husband took over the phone and was so mad she hung up on him. And here all this time I thought we were covered by the do not call program.
Watch out for these people! I can easily see how older folks get scammed by extremely dishonest people. Other than getting hit with a couple of bank fees for overdraft, which the bank promptly credited us because they knew of the situation and a couple nights of troubled sleep, not much.
Publishers Business Services called my work again, looking for a payment. I told the man I did not agree for any sort of magazines and I want this bull to stop. He said he could not do anything until I gave him my credit card number or my credit would be in the gutter, this was "illegal" what I was doing and it could turn into a lawsuit against me.
Publishers Business Services continued to call and call my work place once a day for almost two weeks! My manager finally got upset and told them I no longer worked there.
I finally contacted the magazine companies and told them I did not want their magazines, did not agree to them, and wanted their address to send the magazines back. They did not hesitate to cancel the subscriptions. I also let them know it was a little disappointing that magazines, such as Elle and Rolling Stone, is somewhat involved with this scam and this Publishers Business Services are dragging their names through the mud.
They called me and said I can look at the magazine list and if not interested , I could cancel using a cancellation form enclosed. I didn't recieve anything other than the Bill after a couple of weeks. I had to pay 62 bucks to close the account.
Publishers Business Services opened magazine supscription account number 378709 QT309-01 on my behalf over the phone for completing a survey without my approval. I have been repeatedly contacted at work where I have requested several employees to stop calling. They pretend to be lawyer's offices when calling, and I am constantly being harrassed. I have tried several times to handle the account through different departments but noone has been willing to help.
Publishers Business Service Company Profile
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